Supporter Care Administrator Jobs in Liverpool, Merseyside

Case Management Administrator(Homebased in the North East)

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Case Management Administrator to join our team.

Please see below for more information on what just might be your future role.

About the role

This is a dual administrative and co-ordination role providing support to the SAF Head of Service to ensure efficient and effective working processes and practices, and regular communications that assist effective delivery of the group’s priorities and objectives. The post holder will Deliver effective coordination of the services offered by the Case Management Team.

About You

You will have excellent and current IT skills, especially Microsoft Office. High levels of integrity, confidentiality, discretion, and commitment.

First rate interpersonal, written and communication skills.

Excellent task management and organisational skills.

Ability to work under pressure.

Ability to communicate and liaise with senior management.

Ability to work as part of a team and show initiative to work independently. 

Please see job description below for more details about the role.

About Us

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a Case Management Administrator to join our team.

Please see below for more information on what just might be your future role.

About the role

This is a dual administrative and co-ordination role providing support to the SAF Head of Service to ensure efficient and effective working processes and practices, and regular communications that assist effective delivery of the group’s priorities and objectives. The post holder will Deliver effective coordination of the services offered by the Case Management Team.

About You

You will have excellent and current IT skills, especially Microsoft Office. High levels of integrity, confidentiality, discretion, and commitment.

First rate interpersonal, written and communication skills.

Excellent task management and organisational skills.

Ability to work under pressure.

Ability to communicate and liaise with senior management.

Ability to work as part of a team and show initiative to work independently. 

Please see job description below for more details about the role.

Why Access Social Care Exists

Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.

We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.

What we do

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.

With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.

About the role

This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.

This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.

Responsibilities

• Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
• Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity 
• Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
• Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
• Support the People Director in sourcing training and learning solutions, and evaluating training
• Provide practical upskilling and training to managers and employees in HR practices and policy
• Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
• Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
• To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
• Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
• Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
• Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
• Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description

Please see full Job Description for personal specification.

How to apply  

We hope that having read this far; you still want to apply!   

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents: 

• An up-to-date CV 
• A completed diversity monitoring form - found within the Job pack.
• A supporting statement of no more than three pages, addressing: The essential requirements of the person specification

If you want support applying, please contact us directly.

Timeline for the recruitment process 

Closing date: 23.59pm on Tuesday 14th May 2024

Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024

Please ensure you keep these dates free. 

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people. 

Every childhood is worth fighting for. This is our belief. It drives us. And it inspires our Communications team to drive the NSPCC to be a leading data-driven organisation at the forefront of preventing child abuse and neglect through the collective insights of our data. Join us as a Data Selections Officer and help us make a contribution that makes a difference.

This is an exciting role supporting the Supporter Experience team in delivering an extensive portfolio of campaign selections and supporter journeys across the NSPCC. The team, which sits within the Communications division, is responsible for managing communications with warm supporters. The team works with Campaign Managers to use data effectively in supporter communications, ensuring supporters receive an excellent experience of the NSPCC.

This role will be responsible for planning and delivering supporter journeys and data selections for NSPCC campaigns, based on briefs developed with Campaign Managers and internal teams. This will primarily use FastStats, PeopleStage and Adestra, as well as the Microsoft Office suite.

The successful candidate will have experience of mailing selections and automated journey creation, as well as an understanding of how data can be applied to create complex and tailored supporter journeys using dynamic content, journey logic, personalisation and reporting. The successful candidate will also have strong interpersonal skills and be experienced in developing and maintaining working relationships across various teams.

Join us and you'll become part of a team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives.

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

Role Summary

You will work closely with The Governance and Team Lead to ensure smooth and effective running of our finance and HR processes. You will work with the wider team supporting their effective delivery of training and projects as well as provide day to day support. This is a mixed and self-directed role with opportunity to contribute to a range of work and projects. We require some core office hours, by agreement and support team members to work flexibly to accommodate good work/life balance.

Role Description

HR

• Support management of team Compliance and Training
• Support the organisation to be legally compliant
• Support the organisation to reflect its values in HR process

Finance

• Issue invoices and monitor and pursue unpaid invoices
• Manage and administer monthly procedures linked to payroll
• Manage and monitor monetary transactions
• Monitor expenditure against budgets
• Monitor and support wellbeing fund spend
• Monitor associate invoices and provide support as needed

General

• Be a point of contact and support team members
• Support to project team including monitoring emails and responding to enquiries
• Support online events and manage bookings
• Provide basic IT support to team members
• Format documents in line with the company brand guidelines
• Support team members to produce reports and presentations
• Work with our team and partners to enable Neurodiverse Connection to run efficiently in line with the overall company aims

Personal Specification can be found in the Application Pack

About Neurodiverse Connection

Neurodiverse Connection is a Neurodivergent led Community Interest Company.

Our mission is to:

• Listen to and amplify neurodivergent views and voices.
• Give additional consideration to intersectionality and how we can support the amplification of views and voices that are often unseen and unheard.
• Support people from different neurologies to understand each other, facilitating solutions to the double empathy problem.
• Lead on changing understanding of sensory and social processing differences, particularly in relation to the built environment.
• Challenge the common misunderstandings and misconceptions of autism and support an improved understanding of neurodiversity within health and social care.
• Promote an improved understanding of neurodivergent culture and communication.
• Support neurodivergent people to have equal opportunities in life.
• Support neurodivergent people to have equal opportunities and outcomes in health.
• Support neurodivergent employment, including in leadership positions and facilitating change for the neurodivergent community.

Our commitment to you

It’s part of our mission to be a great place to work and to demonstrate how to work in neurodivergent affirming ways. We believe this is beneficial to everyone, regardless of neurology.

We aim to:

• Offer flexibility in delivery hours, within agreed parameters.
• Work to make Neurodiverse Connection an organisation that you enjoy being part of, that supports you in your role, that recognises your contribution and that delivers great outcomes for the neurodivergent people we work to support.
• Involve you in shaping and directing the organisation.
• Listen when we don’t get it right, and welcome constructive feedback.
• Involve team members in development opportunities and spending the social value we’ve accumulated together.
• 35 hour full time working week.
• 4% work place pension contribution.
• 26 days annual leave plus bank holidays pro rata.
•  Access to a wellbeing fund.

Recruitment details

Recruitment Timeline

• Deadline for applications : Tuesday 7th May 9am (unfortuantely we cannot accept any applications past this deadline)
• Applicants notified if shortlisted : Thursday 9th May  
• Dates of interviews : Thursday 16th May
• Interviewees notified if they have been appointed : no later than Friday 24th May

How to apply

The application process is two stages.

Stage 1: download and complete the application form.

• You will be asked to enter some of your contact details and details of previous work.
• You will then be asked to answer 3 questions.
• You will also be asked to complete an optional equality and diversity form.

Stage 2: If you are shortlisted you will be invited to attend an online interview. You will be sent the interview questions 5 days ahead of the interview date.

As part of the interview, you will be asked to complete two tasks that are relevant to the role. One task is responding to email enquiries, and one task is to review and update a finance spreadsheet.

To apply for the role download the application form and return it to recruitment@ndconnection by Tuesday 7th May 9am.

Please note we do not accept CVs.

Further details can be found on our website

About CleanupUK  

We’re a small charity that brings communities together to create cleaner, connected and safer urban and rural neighbourhoods by tackling the litter problems where they live. Litter-picking brings people closer together, enables neighbours to meet one another other and helps create a greater sense of pride and community in local areas.

Historically, we have delivered litter-picking focussed community engagement projects in London and Birmingham. Our current focus is developing partnerships with community organisations across England to expand our reach and increase impact.

Main duties of the role 

• To provide a pro-active, high-quality administration and support service to the Operational Team, Chief Executive and the Corporate Partnerships team. 

Operational Team: Deals with logistics, processes and day to day functions of our work on the ground with community partners and volunteers. 

• To attend weekly team meetings 

• To assist in research into new areas of operation for the charity. 

• To oversee orders of equipment and printed resources to our partners with various suppliers around the country.

• To maintain meticulous records regarding our growing national Cleanup Hub network of community partners. 

• To collate statistics and create regular reports of programme activity, using our website and new database. 

• To provide help and advice to enquiries that come through our information email inbox. This could include; helping people access their profiles on our website or advising them as to how to get involved in community litter picking activity.

• To use Mail Chimp to send mailers to our partners and followers. 

• Database Management, to take a pro-active role in our upcoming database development project, considering how best to structure, store and export data. Following the launch of the database lead on database development and maintenance, such as an annual data cleanse.

• To assist with setting up, maintaining and updating database information, Community Cleanup Hub registrations, profiles and filing systems, ensuring that data handling complies with GDPR requirements. 

• To assist with staff recruitment and induction processes. 

Chief Executive: leads our strategic direction / reports to the Trustees 

• To organise board meetings; booking diary dates, venues, catering and taking minutes. 

• To attend and take detailed minutes at board meetings and any other meetings required. 

• To process invoices, expense claims and credit card statements. 

• To assist with staff recruitment and induction processes. 

Corporate Partnerships: manages relationships with our corporate partners 

• To oversee orders of equipment and printed resources to our corporate partners with various suppliers around the country.

• To assist with staff recruitment and induction processes. 

Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.

The HR Officer and Executive Assistant role is a newly created position to reflect both the growing HR needs of the charity as the workforce expands, and the executive support required by the CEO and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the HR and organisational administration functions together at an operational level.

Reporting primarily to the Director of Finance and Resources and assisted by an external HR and Employment Law support service, this role will provide advice, guidance and support to all line managers in HR related matters whilst building and nurturing relationships with key stakeholders throughout all levels of the organisation.  This will include support to ensure the efficient and effective management, monitoring and reporting of people metrics, from recruitment, development, retention through to attrition and at all stages of the employee life cycle.

The role will also provide crucial executive support to the CEO and SLT of three Directors, to ensure the smooth operation of their responsibilities and co-ordinating efforts of various parties to ensure completion of key tasks and actions.

As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.

About you:

You will have at least 3 years’ experience of delivering HR support directly and facilitating line managers to deliver HR support.  You will have a demonstrable understanding of employment law and the practical application of this, with experience of implementing HR administration and operational best practice for example, in the areas of recruitment, capability and performance management. You will help lead in creating an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential, which is critical for Day One as a young organisation.

You will have significant experience of providing proactive and responsive administrative assistance to senior staff and demonstrable experience of developing and managing effective administrative systems.  Additionally, the ability to build and maintain trusted relationships through professional engagement and communication skills, both written and spoken, that are effective, empathetic and adaptable to different situations are key to this role.

You will be highly organised and responsive to others in a way that is both timely and professional with well-developed time management skills to manage competing priorities, ensure follow up of actions and meet deadlines whilst working under pressure. A high level of accuracy and attention to detail is critical to this role, whilst maintaining strict confidentiality.

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as Major Trauma.  We provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.

40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard - many of these children fall behind with reading simply because they lack the opportunity to practise.

Chapter One is a small but growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3,300 children in 2024-25.

Our unique Online Reading Volunteer programme pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

This role is an exciting opportunity for someone to contribute to the work of our fast-growing charity. You will work as part of the Chapter One Support Team, ensuring that our online reading volunteers have everything that they need - from onboarding to assisting with ID checks and responding to email queries. You will be the first point of contact for our online reading volunteers, so excellent customer service skills and a genuine interest in helping others is essential.

Reporting to the Performance and Data Manager, you will work for 25-30 hours a week (Monday to Friday) and will need to be available for an 09:30 am start each morning. You will work remotely, but must be located in the United Kingdom at the time of applying and whilst working. You will need to have access to a reliable internet connection. The start date for this role is 1st July 2024.

This role is ideal for someone home-based who wishes to work part-time in a fast-paced and varied administrative role.

Please do not send any applications or correspondence via the Chapter One website.

If you’d like to apply, please read the attached job description PDF and submit your CV and a covering letter. Your covering letter should:

• Clearly outline your suitability for this specific role
• Detail how you meet the essential qualities in the job description PDF
• Show your interest and passion for Chapter One, and the work that we do

Deadline for applications: 23:30 on Sunday 5th May. No applications will be accepted after this time. 

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

Delphside Limited is entering an exciting phase of change, but is mindful of the challenges the mental health care and charity sector as a whole is facing.

To help mitigate this this, we are looking to enhance our Governance and control systems in terms of our financial and administration management.

The role is a temporary role (6-12 months) to help direct and support changes of financial systems, data control processes and to help ensure the current team, including our current Finance Manager, are supported with the implementation of a more up to date and effective way of working.

Ideally you will be a fully qualified accountant, but equally we would welcome applications from individuals who are qualified by experience or accredited qualification (e.g. AAT Level 4, ACCA/ACA qualified etc.) It is essential you have proven experience of delivering strategic leadership in finance, preferably (but not essentially) in the charitable sector and that you can deliver changes of processes and systems.

Knowledge of Sage and also XERO systems would be beneficial.

Main Responsibilities :

· Provide full review of current financial controls, identify and implement a new financial I.T./software system suited to service needs.

· Oversee the procurement, implementation and transition to the new financial I.T./software system once it is identified.

· The post holder will assist with the strategic planning and budget preparation for the organisation as well as maintaining the charity's financial accounting systems.

· To provide support to the Finance Manager by overseeing the preparation of the organisation’s accounts for audit in accordance with current accounting good practice and Charity Commission’s Standards of Recommended Practice (SORP)

· Lead, develop and support a small dedicated finance and administration team

· Long term financial planning and assisting the CEO with succession planning in the finance area of the service, including creation of a financial risk register.

· Assist in setting the annual budget and report on performance.

· Oversee timely production by the Finance manager of monthly management accounts and the annual statutory accounts.

· Ensure a robust financial control environment and ensure all treasury and Financial Governance management are in place, suitable and effective.

· The post holder will have responsibility to ensure the organisation is compliant with legal and financial duties associated with those of a Charitable Company reporting directly to the CEO and Board of Trustees.

· Provide proactive assessment of opportunities to deliver efficiencies in collaboration with department heads where necessary.

· Undertake internal audit of systems and processes in place to ensure good financial Governance.

Start date-a.s.a.p.

The Healthy Ageing Project will address specific challenges within the community, while actively promoting healthy ageing in practical and effective ways across our network.

We will focus on the strengths and expertise of our member groups to promote engagement with Ireland's unique music, dance, sport, language and culture.

We will work together with our members throughout this three-year journey. Together, we will develop, launch and promote a project geared towards improving health and wellbeing, reducing health inequality and providing strategic direction for national health programmes and policy recommendations for the Irish community.

This post is part time (17.5 hours per week) and will be based in the North of England, Liverpool, Leeds, Manchester etc.

PERSON SPECIFICATION

You'll be a friendly ‘people person’, with a collaborative, solution-oriented mindset - who has:

• An understanding or strong interest in health & wellbeing for older people

• Experience of working with older people either in a paid or voluntary capacity

• Understanding of and empathy with the issues affecting older people and barriers they experience

• Knowledge of health/sport/culture and other general services for older people in Britain

• Ability to build strong relationships with other stakeholders including public health bodies/charities

• Strong administrative and I.T skills

• Strong verbal and written communication skills

• Strong organisational skills/ability to manage own time effectively

• Unwavering commitment to equality & fairness

• Willingness and ability to work flexibly

• A proactive approach to the personal development of oneself and others

• A ‘Hands on’ approach to coordination and practical tasks as required

• A right to work in the UK

Job description

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.

The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.

The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.

You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.

The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.

How to Apply

Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.

Applications close: Monday 13th May at 12.00 (noon)

Interviews: Thursday 23rd May (via Zoom)

Start date: ASAP

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 

You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working

Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month. 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing. 

You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database. 

About The Role

• Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis. 
• Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship. 
• Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
• Proactively keep abreast of competitor activities, new initiatives and sector trends. 
• Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.

Please see the job description for more detail 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Closing date: 29th May 2024

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for someone with experience of delivering a successful support programme to service users in a prison, probation or social care setting to join us as an Older Prisoners’ Activities Assistant Manager within The Salvation Army, this position is called CAMEO Assistant Manager.

In partnership with HMP Liverpool and Liverpool City Council we run CAMEO (Come and Meet Each Other) a programme which offers a supportive, caring and stimulating environment for older people in prison. As Assistant Manager you will assist in setting up an innovative and engaging day centre which will provide meaningful activity and positive relationships, improves wellbeing, reduces social isolation and offers opportunities for rehabilitative interventions.

Key Responsibilities:

• Build positive relationships with service users and maintain effective stakeholder relationships with internal and external agencies in order to develop innovative and collaborative approaches to meet the needs of the prisoner cohort
• Assist the Manager in ensuring that all relevant administration, data collection and analysis is collated and reported on, including monthly and annual reports to line management
• Be an active part of the wider CAMEO team, bringing meaningful contributions to team meetings, departmental strategy and development of the wider CAMEO programme
• Contribute to any security checks, planning and risk assessments as needed
• Undergo training in safeguarding, security awareness, conditioning and manipulation awareness, and other HMPPS/TSA training deemed necessary by line management

To succeed, you will need:

• Good experience of delivering a successful support programme to service users in a prison, probation service or social care setting
• Good experience of working collaboratively with multiple agencies and stakeholders
• Good interpersonal skills with the ability to develop successful and collaborative working relationships with service users and colleagues, including vulnerable client cohorts 

Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK, a satisfactory Enhanced DBS with Barred List Check and Prison Security Clearance.

As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.