Supporter care administrator jobs

Bromley Recovery and Wellbeing College (BRWC) runs a curriculum of free peer and professional-led workshops and courses across the borough of Bromley. Our aim is to enable students to achieve greater insight into their own mental wellbeing and gain skills to help them achieve personal goals, independence and self-management of their own mental health.

We have an exciting opportunity for a Bromley Recovery and Wellbeing College Manager to join SEL Mind on a one year fixed-term basis. You will be a strategic planner, responsible for reviewing, implementing and managing the significant development of Bromley’s Recovery and Wellbeing College (BRWC)  You will design and oversee the delivery of quality-assured courses in response to wider local need, providing equity in opportunities and lead on delivering a successful shared vision for the BRWC. The role comes with line management responsibility for a BRWC Coordinator and an administrator, ensuring operational support for the day to day delivery and efficient running of the college as well as support for tutors and students.

You will work closely alongside SEL Mind colleagues as well as our Bromley Mental Health Hub partners Oxleas NHS Foundation Trust.  You will also use strong partnership working skills to collaborate with stakeholders across the borough.

You will have experience of successfully delivering learning to others and of line management in a busy, fast paced environment. A strategic, proactive approach to problem solving and planning as well as excellent organisational skills are a must. Confidence to communicate effectively with a wide range of people is also required.

Hybrid working is considered in line with our policies and needs of the service. Occasional out-of-hours work is required to support the team delivering courses outside of core office hours. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 14h July (11:59pm)

Likely interview date: Thursday 31st July

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

You’re passionate about supporting volunteers and creating a positive experience for those who give their time to make a difference.  You thrive in a role that brings people together and ensures they are set up for success.

As Operations Volunteering Experience Coordinator, you’ll play a key role in ensuring that volunteers in operations-based roles feel valued, prepared, and supported throughout their journey. Working closely with internal teams, you’ll coordinate recruitment, training, and engagement efforts that enhance the volunteer experience and contribute to the smooth running of essential services.

You’ll oversee the flow of volunteers into operations-based roles, ensuring they are matched effectively to support Guide Dogs’ canine, children, and adult services. Working in collaboration with service and volunteering colleagues, you’ll support planning and resource allocation to ensure volunteer programmes align with national and local needs.

By ensuring volunteers receive comprehensive training and induction, you’ll help them build confidence in their roles. You’ll coordinate face-to-face and virtual induction sessions, facilitate ongoing training opportunities, and provide regular communication to ensure volunteers remain engaged and informed.

A key part of your role will involve monitoring and evaluating the volunteer journey, gathering feedback and insights to improve processes and experiences. You’ll manage volunteer data and compliance, ensuring records are accurate and up to date. Additionally, you’ll support the recognition and celebration of volunteers, helping to coordinate award events and initiatives that highlight the incredible contributions of those who give their time.

To excel in this role, you’ll have experience managing and supporting volunteers, ensuring they have a positive and rewarding experience. You’ll be confident in advising on best practices and processes, with the ability to build strong relationships across different teams.  You'll need to be adaptable, self-motivated, and comfortable working both independently and as part of a wider team, using technology to stay connected.

Experience with volunteer management systems, CRM databases (such as Salesforce), and Microsoft Office will be beneficial. A strong understanding of GDPR, safeguarding principles, and best practices in equality, diversity, and inclusion is also essential.

Strong organisation and communication skills will be key, as well as the ability to problem-solve and handle enquiries efficiently. Whether facilitating training, providing advice, or coordinating new volunteer initiatives, you’ll bring a solutions-focused approach to ensure volunteers feel engaged, valued, and equipped for success.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.

This role will be based from our Reading site a minimum of 3-days per week with the remainder of the week working from home, there will be an occasional requirement to travel to our Cardiff site. This is a full time position working 35 hours per week, Monday to Friday.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

About Us

Further details on the full role are attached below. When you are ready to apply, submit an online application form via our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page.

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

Are you passionate about supporting older people to live independently in their own homes? Look no further!

Our team of dedicated staff is committed to making a positive impact in the lives of older people.

As a member of our team, you will not only assist with everyday domestic tasks like housework, shopping, meal preparation, and laundry, but also provide friendly social visits and accompany clients on outings and appointments. The role means supporting people to live as independently as possible in their own homes, including clients with dementia. You'll be fully supported by the office-based Help@Home team.

A varied role, you'll need to have your own transport and be confident to visit different locations all over the borough of Kingston upon Thames

By joining us, you'll have the opportunity to create meaningful connections and enrich the lives of older individuals. Together, let's make a lasting impact in our local community!

Salford CVS (Community and Voluntary Services) is the city-wide infrastructure service for the VCSE (Voluntary, Community and Social Enterprise) sector. We support almost 1,000 VCSE groups and organisations in Salford, with 7,000 paid staff and 62,000 volunteers between them. With a 40-strong team of our own, we’ve been making a difference for local residents since 1919, and we have some exciting plans for the future. We’d like you to be part of them.

Helping us break down barriers to employment and enterprise for vulnerable people, you will work closely with our Programme Manager and a wide range of Elevate partners.

From day to day, you will:

• Connect grassroots organisations.
• Maintain relationships with existing employers and bring new businesses on board.
• Work closely with delivery partners to match participants with opportunities.
• Maintain real-time information on vacancies.
• Develop persuasive case studies and features.
• Provide detailed management information that delivers real insight.
• Coordinate publicity programmes, including social media campaigns.
• Roll out consistent reporting tools.
• Drive operational improvements.

In short, you will do everything it takes to demonstrate the life-changing impact Elevate has across Salford, whilst making certain that we respond rapidly and compassionately to the people who need us.

To take on this exceptionally rewarding challenge, you will require:

• Experience of supporting far-reaching projects and programmes, ideally in a social impact setting.
• A structured approach to problem-solving and a clear focus on results.
• Excellent communication and relationship-building skills.
• Outstanding presentation and report writing abilities, with the creativity to bring data to life.
• Real flair for operating on your own initiative.
• Deep passion for tackling inequality and supporting community-led change.

In return, you can expect a comprehensive package of benefits, including:

• Development opportunities.
• 28 days’ holiday (rising to 30 days after five years).
• Pension scheme with 7% employer contribution.
• Subsidised membership of the Hospital Saturday Fund, and much more.

Help us release the potential of the people of Salford and we will do the same for you, giving you the training and development to take your career to the next level.

To learn more and apply, please visit our website.

Closing date: Noon on 10th July 2025

Interview dates: 17th July 2025 (in person)

Support Worker

We're looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Adhere to Look Ahead' Policies and Procedures

Engage in learning and development activity to increase knowledge and skills

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate, and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can-do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for a Night Senior Care Assistant with experience in care homes, adult health, social care, or community settings. Evidence of professional development in dementia care is essential. You'll inspire care teams to provide compassionate, high-quality support tailored to each resident’s needs. You'll create personalised care plans, promote health and well-being, and ensure that the preferences and choices of residents are central to their care.

We offer flexible working hours to fit your lifestyle. Working 36 hours per week, 3 shifts over 7 days. Our night shift runs from 8:00pm to 8:00am, including weekends and bank holidays.

Rate of pay: £15.22 to £16.36 per hour (inclusive of night allowance).

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time.

Key responsibilities of the role:

- Manage shifts effectively to ensure everything runs smoothly and that care is always a top priority.
- Guide and support team members to help them develop professionally.
- Assess individual care needs, create personalised care plans, and ensure the safety and well-being of all residents.
- Oversee medication administration and ensure it’s done safely and accurately.
- Provide compassionate care, particularly in end-of-life situations, offering emotional support to residents and their families.

You will hold a Level 3 Diploma in Adult Social Care or equivalent and will be willing to work towards a Level 3 Team Leader / Supervisory Apprenticeship Standard. An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependents. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

 Job ADVERT for Part-time Administrator

The Project for the Registration of Children as British Citizens (PRCBC) is seeking to recruit a part-time self-motivating and committed Administrator. The postholder will be at the core of PRCBC and involved in all aspects of PRCBC’s work. This post will be based at our office in Hammersmith, London.

Salary: £32,000-36,000 FT (pro rata)

3 days per week
Closing date for applications: Rolling

Interviews: There will be an initial Zoom interview followed by an in-person practical written skills test and a further general interview at our office in Hammersmith.

About PRCBC

Founded in 2012, PRCBC is a small but dynamic charity with a strong national reputation for its unwavering commitment to children and young people with complex British citizenship rights. Now in its thirteenth year, PRCBC has consistently delivered expert advice, assistance, and representation to children, young people and their representatives, alongside leading on strategic litigation and test cases to challenge legal and practical barriers to citizenship. In addition to its legal work, PRCBC plays a vital role in public education and professional training, helping to raise awareness and build capacity around citizenship rights across the UK.

About the Role

The position is permanent and part-time. It is for 3 days per week, for the right candidate. The postholder must be available to work one Saturday a month. A normal working week is 21 hours (3 days per week) to be worked between 09:30am to 5:30pm weekdays. There may be an opportunity to work from home once a week after probationary period.

The main tasks of the role include: maintaining effective communication and correspondence with our vulnerable young clients and booking appointments; overseeing and updating our case management system; administrative financial work, costs billing and creating invoices; and general administrative duties including filing, scanning, shredding, archiving, photocopying, creating e-bundles, preparing and taking post to the post office, completing forms, and requesting subject access disclosure and other information from third parties.

The role also requires the administrator to support, where necessary, the day-to-day administrative management of the office and PRCBC operations. This includes liaising with external stakeholders across a range of areas such as IT support and building management; supporting the maintenance and updating of operational procedures and practices; and completing ad-hoc administrative tasks, such as office supply procurement, as required.

To work effectively at PRCBC, it is necessary for the administrator to closely follow instructions, retain a professional approach throughout, and be highly focused and well organised, with excellent attention to detail.

Due to the varied nature of PRCBC’s work, the administrator participates in many aspects of the management, administrative and legal process, and interacts with a wide range of individuals, from solicitors and barristers to social workers and foster parents, alongside frequently vulnerable young clients and their carers. The administrator is therefore expected to manage a varied and evolving workload. The right candidate will have an initiative-taking mindset, be highly adaptable and willing and able to take initiative in daily operations.

Application pack attached.

Are you an experienced and highly skilled administrator and communicator, passionate about sharing Jesus Christ across cultures? Do you desire to see lives and communities transformed by the good news of Jesus Christ?

Our Intercultural Ministries Administrator will  provide highly efficient administrative support and events coordination, as well as delivering clear and effective communications for the Intercultural Ministries team. The successful applicant will also have an opportunity to contribute ideas and insights to aid in the development of this ministry across the UK and Ireland. All this is vital for our vision to be a catalyst for the Church sharing the good news of Jesus Christ in all its fullness among East Asia’s peoples through all aspects of life.

There is an Occupational Requirement for the jobholder to be a practising Christian, an
active member of a local church, able to clearly demonstrate a personal commitment
to the mission, principles, values and practices contained in our Ethos Statement.

The People Services Administrator will act as the first port of call to employees and external partners for all HR and Volunteering queries. The role will provide high quality and customer centric support on a range of administrative processes across all functions within the People Services team, including HR, Volunteering and Learning and Development, ensuring staff, volunteers and external stakeholders have a positive experience. As a priority, the People Services Administrator will process the majority of employee documentation, including issuing employment contracts, recruitment paperwork and issuing other adhoc letters as required.

The post holder will be based at the NLH Finchley site with an element of home working and flexibility. They may however be required to travel to NLH additional sites across Barnet, Enfield and Haringey.

Join Our Team as an HR Administrator 

Are you an organised, service-driven professional with a heart for people and a passion for purpose? Scripture Union, one of the UK’s most respected children and youth ministry organisations, is looking for a talented HR Administrator to join our team. 

About the role   

We’re Scripture Union (SU), we’re one of the UK’s longest-established children and youth ministry organisations, and we’re looking for a talented Administrator to join our team to support our HR function.

What You'll Do 

• Keep our HR engine running by providing excellent admin support 

• Maintain accurate employee records and databases 

• Help welcome new team members through recruitment and onboarding 

• Support training and policy implementation 

• Champion digital tools to streamline our processes 

• Deliver excellent service in every interaction 

Why Scripture Union 

• Hybrid working (2 days/week in Milton Keynes HQ) 

• Flexible hours (full-time or part-time from 22.5 hours/week) 

• Generous benefits: 23 days holiday + bank holidays + 5 volunteering days, up to 12% pension contribution, life insurance, and enhanced family leave. 

• A supportive, faith-filled environment where your work has eternal impact 

Important things to note before you apply.  

• We are committed to building a culturally diverse workforce. As part of this commitment, we welcome applications from people, regardless of their background.  

• The Movement takes Safeguarding seriously. This role will require a Disclosure from the Disclosure & Barring Service and has an occupational requirement to be filled by a committed Christian, active in church life. Equality Act 2010, Part 1, Schedule 9 applies.  

Who We're Looking For: Our Ideal Candidate   

We’re seeking someone who is not just good at what they do, but is  passionate about who we are what we do. Here’s what we envision in the right person: 

• Organised and Driven: You thrive on managing your own workload, setting priorities effectively, and juggling multiple projects with grace and precision.

• Deeply Committed to Faith: You have a strong personal commitment to God and live as an active Christian disciple, bringing your faith into your daily work.

• Process-Oriented: You’re always looking for ways to improve systems and processes, making things more efficient and effective.

• Service-Focused: You believe in delivering first-class service to colleagues and stakeholders, ensuring every interaction is handled with care and  professionalism.

• Digitally Savvy: You embrace digital tools and solutions to streamline HR operations and enhance the employee experience. 

Previous experience in HR is not essential as training and support will be provided to gain HR qualifications. 

As with all our team members, you will also:  

• Be a committed Christian who resonates with Scripture Union's mission and values, actively participating in a local church community.   

• Strive for a strong understanding of the Bible, applying its teachings to your daily life and inspiring others to do the same.   

How to Apply  

• If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, download a copy of the job profile. You will need to upload your CV (2 A4 pages max) and a covering letter (2 A4 pages max) detailing how your skills and experience reflect the person specification via Charity Jobs. All screening questions provided as part of your application, must be answered.  

If this describes you, and you are in agreement with the aims and beliefs of Scripture Union, then we would like to hear from you. To apply for this role, in the first instance please send your CV and a Covering letter via CharityJob.  All screening questions provided as part of your application, must be answered.  

Closing date: 31st July 2025. 

Interview date: 12th August 2025.

Interview location: At our Head Offices in Milton Keynes

A little bit about the role 

Please note this advert is expected to close on Monday 14th July at 5pm. However, we may close earlier or later depending on the success of applications 

The Recruitment team is responsible for sourcing, selecting and hiring for 500 places for Approach Social Work (previously known as the Frontline programme) in local authorities across England.

You will be joining us at our busiest time, and will have day to day logistical and administration responsibilities with focus on supporting applicants through the selection stages of our programme, Approach Social Work.

You will work with the Selection team and share responsibilities between other Selection Coordinators to ensure the delivery of a highly effective and efficient recruitment process and to ensure the candidate experience is positive throughout. This role would suit someone who has had some experience interacting with customers, for example in admin support, retail, hospitality, customer service, or similar.

Please note that ‘Administrator’ is the title we use for advertising. Internally, administrators are known as ‘Coordinators’ so this role’s full title is Selection Coordinator.

Some key responsibilities include:

• Coordinating virtual assessment centres; manage scheduling, liaising with assessors and stakeholders, troubleshooting minor technical issues with the platform, and overseeing the smooth running of the day.
• Managing the logistics involved in planning and delivering over 40 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
• Tracking and monitoring candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.

Please review the job pack for full list of responsibilities.

A little bit about you 

We welcome applicants with some experience in customer service, administration, or logistics coordination. We’re looking for someone who is detail-oriented and excels at managing multiple tasks and priorities. The ideal candidate will be a strong communicator who can support candidates through the selection process, troubleshoot technical issues, and ensure smooth operations at assessment centers.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater racialised minority representation in our senior roles. We know the value racialised minority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

Please let us know how we can make the recruitment process more accessible for you by emailing the People team (please see job pack for contact details).

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

Visa sponsorship is not guaranteed.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

 

 

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

About us

This is a rare opportunity to lead our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide, whose lives are affected by MPS, Fabry and related diseases.

Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including health and social care, housing, education, transition, independent living, palliative care, and bereavement.  Our Projects and Communities team contribute to the development of our resources and facilitate project work such as youth engagement, advisory boards, and support groups, as well as leading on support focused social media.

Ideal candidate

As Head of Support & Communities, you will exhibit strong leadership skills and have significant experience working within a health and social care or relevant field of work.  You will have an in-depth understanding of the needs of those with disabilities, their families and carers. 

You will primarily be responsible for the overall management and development of the teams and the services they provide. As the company safeguarding lead you will have an in-depth understanding of policy and procedure to protect all.  You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support. 

You will have a good understanding of managing budgets and able to produce accurate monitoring/evaluation reports. Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential.  You will be self-motivated and highly organised, juggling many strands of work. 

As a team player, you will demonstrate a willingness to participate in the day-to-day activities of the team, have excellent staff management and development skills along with the confidence to motivate and inspire. 

You will have the passion to work with us to develop our services, play an active role in our senior leadership team and work with members and other key departments to move the charity forward to achieve its goals.

 

What we can offer you

Join us and you will be working for a caring charity offering:

• A competitive salary
• Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
• Extra leave between Christmas and the New Year
• Pension
• Life assurance (subject to the conditions of the scheme)
• Employee assistance programme offering support 24/7

Further information

The successful candidate must be eligible to work in the UK.

The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.

This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.

This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. which may on occasion include early morning and/or evening working and sometimes overnight stays.  You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.

This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate.  Salary will be pro-rata for part-time.

We encourage candidates to visit the MPS Society website to learn more about us and the community we serve.  Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Sophie Thomas.

Disclosure & Barring Service (DBS)

The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided in several ways through our dedicated support and advocacy service, annual events, patient expert meetings and conferences. MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated activities and therefore will require an enhanced DBS check during recruitment and for this to be reviewed on a regular basis.

To apply:

Please provide your CV and a cover statement giving examples to demonstrate your competencies, achievements and skills alongside explaining how your previous roles and experiences make you the candidate we are looking for.

Closing Date:whilst we have an initial closing date of 18 July, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.

Waking Night Support Worker

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our East London Apartments service in Hackney.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach which was developed to support people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. However, its application is far broader than only homelessness. It considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

What you'll do:

* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Working proactively with other members of the team to handle the service caseload and administrative responsibilities
* Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
* Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
* Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
* Assisting in the recording and reporting of customer incidents
* Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
* Developing productive relationships with partner organisations to improve service outcomes
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
* Involving customers in the design, development and delivery of the service
* Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
* Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
* Being responsible for the handover of key information between shifts
* Adhering to all other Look Ahead's policies and procedures
* Engaging in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organized
* Able to apply the right balance of care and support dependant on the needs of the customer
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour
* Ability to adhere to Look Ahead's professional boundaries policy

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For full details if this job please go to our website.