Would you like to be a part of an award-winning Fundraising department, within a leading international charity who protect, educate and stand up for the rights of children?

This is a temporary role based in central London, seeking ASAP start for 3 months.

TPP are supporting with the recruitment of a temporary supporter care assistant, a critical role to ensure excellent supporter experience, you will be a confident and friendly individual being the first point of contact for all fundraising enquires through phone, e-mail, post and face to face, with the ability to work on your own initiative. Responsible for all administrative duties including data and income processing, banking and thanking. With the want and passion to go the extra mile.

Personal Specification:

• Experienced in delivering high quality customer or supporter care using the telephone and email; supporter care in the charity/NGO sector would be an advantage.
• Experienced in administration in an office setting, with good knowledge of Microsoft Office.
• Able to work under own initiative, instruction from others and as part of a team.
• Able to use databases to record accurate and up to date information (Salesforce desirable)
• Able to demonstrate excellent written and spoken English with a confident and professional manner on the phone and in person.
• Attentive to detail and have good numeracy skills.

Summary

As a Supporter Care Assistant Team Leader you will be delivering a first class, professional customer service through human triage, using a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interviews: Wednesday 30 and Thursday 31 October 2019

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• 2 Days TOIL in recognition of fixed shift patterns
• Discounts on gym membership and days out
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

• Provide a comprehensive and responsive information service to the public, advising on support services available for people living with diabetes, particularly Helpline and Supporting Membership.
• Support Diabetes UK Safeguarding function by undertaking the role of 'Designated Safeguarding Person' as part of a team of DSPs
• Day to day management, support and development of the team, including attending internal and external meetings as required
• Promoting a culture of high quality and compliance within the team to ensure an excellent experience for those we come into contact with whilst keeping safe, legal and healthy

Ideal Candidate

• Manage a busy workload with many competing deadlines while remaining calm and focused
• Champion and encourage the delivery of an excellent level of customer service to people contacting Customer Care Centre
• Demonstrate excellent written and oral communication skills with the ability to interact effectively with a wide range of people
• Work as an effective team member, showing flexibility and a willingness to collaborate with others to get the job done
• Effectively manage and motivate

Data savvy Supporter Care Assistant needed asap to join a well known charity in North West London!

Support Care Assistant - Up to £24,000 pro rata - 3 months FTC - North West London

THE COMPANY
This globally renowned charity supports children in conflict zones and provide humanitarian support as well as longer term stability with housing and education. They are now looking for a Supporter Care Assistant to join them for 3 months FTC.

THE ROLE
As Supporter Care Assistant you will be joining the Fundraising and Marketing department and will be fully responsible for all the admin duties. You will be also updating the CRM database (Salesforce) and dealing with donations and fundraisers.

YOU
To be perfect for this Support Care Assistant you MUST HAVE:
- CRM experience.
- Be data savvy.
- Ideally have experience working in a supporter care environment.
- Be available to start immediately!

If this Supporter Care Assistant role ticks all your boxes, apply now!

Support Care Assistant - Up to £24,000 pro rata - 3 months FTC - North West London

If this role isn't what you're looking for don't worry. At Stopgap we cover all permanent and freelance marketing positions, with specialist industry sector teams. You can check out all of our roles on our website and sign up for job alerts so you're the first to know about a new opportunity . Marketing Recruitment - The Stopgap Way.

We’re looking for a dynamic new supporter care administrator to ensure our supporters receive outstanding customer service, and to provide support to our gorwing fundraising team. The post offers the person appointed the opportunity to become part of, and actively contribute to, the highly professional fundraising team. 

With previous experience in an administrative or customer support role, you'll proactively support fundraisers and build relationships to enhance their experience with CCLG. This could be an ideal opportunity for someone looking to begin a career in fundraising with a prominent national charity. 

About us

Children’s Cancer and Leukaemia Group (CCLG) is a leading national charity and expert voice for all childhood cancers. 

Each week in the UK and Ireland, more than 30 children are diagnosed with cancer. Our network of dedicated professional members work together in treatment, care and research to help shape a future where all children with cancer survive and live happy, healthy and independent lives. 

We fund and support innovative world-class research and collaborate, both nationally and internationally, to drive forward improvements in childhood cancer. Our award-winning information resources help lessen the anxiety, stress and loneliness commonly felt by families, giving support throughout the cancer journey.

This post sits within the CCLG fundraising team.  A very wide range of activities are carried out by the team and this is reflected in the variety of tasks to be undertaken within this post. The remit is changing all the time and this post offers the person appointed the opportunity to become part of, and actively contribute to, the highly professional fundraising team. Flexibility and a proactive approach to the post is critical. 

A humanitarian charity based in Central London are looking for a Supporter Care Officer. The successful candidate will be responsible for gift aid and pledge form data entry, transactions, recording and documenting gifts, pledges and campaigns as part of the Fundraising department's Supporter Care team. Under the direction of the Supporter Care Manager, the candidate works on Gift Aid declarations and documentation, batching, filing and banking; works on entering pledges, pledge payments, one-off and recurring donations. Deals with supporter queries. Reconciles bank balances and monthly activity. Prepares reports and spreadsheets related to campaigns and appeals. Assists with general volume of processing work and transactions in support of the supporter care team.Please note this is a one year FTC.

Person specification
Experience of office work of a financial or transactional nature
Excellent communication and interpersonal skills
Ability to write; math accuracy; good customer service instincts
Strong work ethic and personal flexibility in order to get the job done/deadlines met

Permanent - Full time - 37 hours per week

Based at Epworth House, Derby - Commutable from Nottingham, Burton-Upon-Trent and Loughborough.

Are you a reliable, organised and experienced administrator with excellent communication skills, strong attention to detail and a passion for supporting people in later life and those that want to help them?

This is an exciting opportunity to join the Fundraising team at MHA in a vital role building and maintaining relationships with supporters from across the country. 

Your role will be pivotal in helping MHA raise funds for its vital work. Using your excellent customer services skills, as well as your administrative and database knowledge, you will ensure all supporter relations are managed efficiently and effectively and every fundraising opportunity is explored and developed with the wider fundraising team.

As a charity that cares for older people, you should be passionate about reducing loneliness and isolation and determined to make a difference for the 17,000 individuals we support across the country.

Based in our head office in Derby you will be an integral part of the team, working with colleagues across fundraising and the wider directorate.

This is a fantastic opportunity for someone wanting to move in to the Third Sector and develop their career in fundraising.

In return for your commitment MHA offer 28 days holiday (inc bank holidays) Pension, Life Assurance and a staff discount and voucher scheme.

Closing date: Sunday 3rd November 2019

Here at Eden Brown, I am delighted to be working with a beloved Childrens Charity, in their search for a Supporter Care Officer based in Watford. The Supporter Care Officer will play an important role in this organisations expansion by delivering an exceptional customer experience, engaging supporters and facilitating growth.

As a Supporter Care Officer you will provide a professional and supporter lead service, responding to queries received via phone, email and social media and ensuring that service standards and timelines are adhered to. You will deliver outbound calling and create and identify positive relationships with supporters, through effective stewardship while delivering a range of fundraising activity to hit agreed fundraising goals.

To be considered for the role, you will have a proven track record of delivering supporter-centred customer service, ideally within a charity background. We would be especially keen to hear from applicants with backgrounds in fundraising or supporter care and who have experience working towards meeting targets and KPIs. The successful candidate will have an excellent phone manner and be an organised, proactive individual with a passion for the cause.

In return, this position offers the opportunity to be an integral part of a wonderful organisation and key member of a small, friendly team. Offering a permanent contract a salary of £20,000-24,000 and fantastic benefits, this is a great opportunity, not to be missed, to make a real difference for this worthy cause!

To apply or find out more about this position, please contact Victoria Hayles 0113 2207 540 or [email protected]

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Position: Supporter Care Officer
Type: Part-time (14 hours per week), permanent, the working pattern is flexible and can be agreed at interview
Location: MS National Centre, NW London
Salary: £24,398 - £27,160 per annum paid pro rata plus excellent benefits
Salary Band: Band C, Level 3
Department: Fundraising
Reference: DL41

At the MS Society, we make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive environment where you will make a difference.

About this job

Are you looking for a part-time role and have the passion and skills to deliver great service to our supporters? Then this role within our Supporter Care team may be for you! We are looking for someone to join our friendly, supportive team for around 2-3 days per week, working a maximum of 14 hours per week. We can be flexible on the working pattern for the role.

Experience of working in the charity sector beforehand is not essential, we are ultimately looking for someone with the drive and enthusiasm to deliver the best possible supporter experience to our supporters.

You will provide a high level of customer service and support to our supporters, volunteers, groups, members of the public and internal customers through all communication channels. You will also contribute to the building and overall implementation of the whole of the Supporter Experience department’s objectives.

We offer 27 days annual leave pro rata (excluding bank holidays), travel loan and various other benefits such as supported developmental opportunities.

Closing date: 9am on Monday 28th October 2019

In order to apply for this role, please submit an updated CV and supporting statement indicating how you meet the criteria as set out in the person specification in the job description (attached).

We are committed to promoting equality and diversity.

No agencies please.

£8,777 per annum, 16 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 107 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups. All staff in the service may be required to work across any of the sites supported by the service.

Job Overview:

RBKC Complex Needs Service has 5 distinct housing components with a further 3 floating supporting sites accommodating up to 107 residents who present with multiple and/or complex needs including but not exclusive to, substance misuse, mental health, domestic violence, history of violent behaviour, ex-offenders, chaotic and hard to reach groups. All staff in the service may be required to work across any of the sites supported by the service.

Key Responsibilities:

- Assisting customers with getting up in the morning including washing/bathing, dressing, and maintaining personal hygiene/appearance
- To help customers with mobility difficulties, or any other physical difficulties, including incontinence. To help in the use of aids and other personal equipment
- To maintain commodes and wash clothes and bed linen (which may include soiled laundry) when necessary
- Assist and encourage the management of medication or administer where necessary and appropriate and monitoring of health related conditions such as dietary and fluid intake
- Collection of prescriptions from the local pharmacy and returning unused medication
- General domestic tasks including changing beds, taking out rubbish and the general up keeping of customers rooms. This may include supporting customers to dispose of sharps safely in sharps boxes
- Respect the confidential nature of the work
- Ensure that different cultural needs are catered for sensitively
- To provide direct care to customers as circumstances require
- Customers' dignity, personal hygiene and comfort is maintained at all times
- To complete daily records of care provided to customers. This will include completing MARS sheets (medication administration records)
- To undertake any other reasonable duties specified by management

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- The ability to handle emergency situations
- Ability to work on own initiative
- Good interpersonal skills
- Effective verbal communication skills
- To provide feedback to the staff team
- Ability to cope positively with challenging and diverse behaviour
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Is persistent and encouraging with excellent persuasion skills when customers are reluctant to engage

Skills, Knowledge and Experience:

Essential:

- Caring and compassionate towards people in need of care and support
- Ability to keep written records in clear English about the care and support given to each customer including help with medicines
- Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own
- Commitment to non discriminatory care practice
- Understanding of the support requirements of customers with complex needs

Desirable:

- Previous experience as a care worker NVQ level 2 or equivalent

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Are you a super-friendly, super-organised passionate fundraiser? Join our innovative fundraising team in a supporter-facing role where no two days are ever the same! This role is ideal for a keen charity newcomer with some personal fundraising experience.

Child .org are looking for a bright, efficient communicator to take our supporter experience to the next level. You’ll be the face of our charity for supporters old and new, with the opportunity to lead on some of our successful fundraising activities and new projects. Child .org is made up of a huge family of supporters who love what we do and how we do it, and we need someone to make sure they are getting that love back!

We need someone to support these people, whether they are taking on one of 5-day cycle rides across Kenya, organising a 3-peaks challenge themselves, are a regular donor or simply make a one-off donation. You will be the first point of contact for many supporters and the role will involve giving fundraising advice, liasing with other team members to get the information they need, planning communications to all donors and finding new ways to engage people with the work that we do. 

As a core member of our small fundraising team, you’ll be the person responsible for taking care of individual supporters and enhancing their experience with the charity. This is a varied role, with some exciting responsibilities for the right person.

What Francine said:

"My job is up for grabs and I cannot express enough how much of an incredible role this is and how sad I am to be leaving such an awesome team. I have gained SO MUCH from working with Child .org, I have learnt more than I thought was even possible. I have been given some incredible opportunities and I have made some life long friends. If you're London based and looking for an awesome new job in the sector, don't wait to apply, do it now!" - Francine Challands, our previous Supporter Experience Assistant. 

As a Supporter Experience Assistant, you will...

• Thank people when they donate
• Attend events and chat to people about the charity
• Answer our office phone whenever it rings
• Answer general emails, and/or ensure they are answered by the right person from our team
• Provide basic website support for people making donations or using our fundraising pages
• Provide supporters and donors with the information they need about the charity and encourage them to raise more money
• Work with our Comms Manager to plan communications to go to our supporters and think of new and interesting ways to engage them.
• Organise and run community fundraising/supporter events, in collaboration with the rest of our small fundraising team.
• Maintain contact records in the database and keep them up to date.
• Support on other Child .org fundraising activities with supporter engagement activities - eg sending out packs and giving phone calls to riders taking part in our Ride Africa cycle ride.
• Design and deliver annual fundraising campaigns such as our Harvest festival appeal.
• Provide logistical/admin support with large fundraising events.
• Like everyone in  our small and passionate team, you’ll muck in when you need to! You’ll load stuff into vans and you might work the occasional weekend day or evening when we have an event. You might fly to Berlin for the weekend to manage volunteers at a music festival, or stay a bit late eating pizza and painting the office because it has to be done by tomorrow. 

About you

• You are emotionally intelligent and have a natural communication style that is easily adapted to suit the situation.
• You will be brave and willing to throw yourself into new situations, whether that’s picking up the phone to call a donor you don't know for a chat or project managing an event. 
• You have the organisational skills and attention to detail to hold nuanced relationships with multiple supporters at any one time.
• You are a confident networker who can communicate well with other people, ranging from students to Chief Executives. 
• You will be someone who can keep contacts warm and engage people – making them fall in love with Child .org is part of your role!
• You are the kind of person that is excited by a day that could include everything from thanking donors; taking supporter packs to the post office; chatting to a rider on the phone; taking cheques to the bank; and speaking to our biggest fundraisers.
• You are someone who wants to have an impact, who likes to throw themselves into something. There is no room for someone who looks forward to 5pm arriving so they can leave. 

You'll be really good at...

1. Communication skills

This role is external facing - you will spend a lot of your time with people or on the phone. We need someone in our team who is able to communicate clearly and passionately about what we do, to read and understand the people they meet. The confidence to pick up the phone and speak to a huge range of people is vital. 

2. Organisation

Keeping track of the conversations you’ve had and remembering who people are will be key. You will need to be able to maintain contact records and reply to emails and calls in a timely manner. You will be able to keep track of communication plans and supporter journeys and convert people from one-off donors to lifetime supporters. You will be in charge of managing your own fundraising projects, with the support of your team, and you will be expected to set and manage your own deadlines for these.

3. Self Direction

You will have the support of the whole team behind you, because that’s how we work at Child .org. There are also some pretty amazing trustees and volunteers with fundraising and business experience who will be on hand to help. However, we are a small charity and there’s a huge amount to do. This means we need someone who is able to work proactively and under their own initiative, someone who thrives on the chance to prove what they can really do. 

Applying for the role

Required experience

Obviously, we’d love you to have experience in all sorts of areas of fundraising, donor support and relationship management, but we know you won’t have all of those. This is a role for someone starting their career and who is serious about making fundraising what they are really good at. If you are driven, capable, smart and can explain why you could do this job really well then we will consider you. 

We would expect anyone applying for this role to have some experience of voluntary charity fundraising. If you’ve held a charity jumble sale or run a sponsored half marathon - tell us about it! If you have completed or are in the process of trainign on Utopy’s Charity Fast-Track course, that will also be an advantage.

Application guidance

We do want to see your CV, but we're most interested in reading a cover letter that explains why you will be really good at the job. Focus less on your passion for the cause, and more on how your skills and experience will retain supporters, create more and help increase our income - because that’s how we’ll impact the lives of children most. Tell us what you like about what we do; or what you think we should be doing; or why we should entrust you to hold the relationships with our most important people. Give us a flavour of what having you as part of the team will be like. 

Please note that this position is based in London - to apply you need to have the legal right to work in the UK.

Recruiting a Business Systems Manager to join our IT Team in Westminster!

£60,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

Look Ahead are a dynamic and innovative care and support business known for providing life-changing services. We are now looking for a hands-on and engaging Business Systems Manager with excellent technical know-how who will act as a leading business enabler and game changer, who will help realise strategic goals and drive the development of core business systems as Look Ahead strives to transform to become a data driven organisation.

As our confident Business Systems Manager you'll have ample opportunity to make your mark and impress as we deliver customer and employee focussed systems with dynamic, mobile solutions designed to engage staff and increase interaction with our computer systems.

Reporting to the IT Director, you will have overall responsibility for all business systems and databases. You will provide leadership to a focussed team that will maintain and develop Look Ahead's business systems whose goal is to maximise the power of Look Ahead's information.

What you'll need:
- Evidence of experience managing multiple applications in an organisation of a similar size to Look Ahead
- Demonstrable success in integrating solutions from multiple vendors such that benefits have been derived from using data as an asset
- Strong written and verbal communication skills
- The ability to hit the ground running, to shrewdly evaluate requirements and systems, and to develop strong relationships with colleagues

Look Ahead needs outstanding people committed to delivering outstanding services and we can offer you a career with real heart and potential, not to mention a wide range of benefits. Look Ahead is also entirely committed to providing staff with significant scope to succeed and develop their skills.

Job Overview:

Look Ahead recognises that data and applications that collect data have an important role in the future success of the business. Look Ahead are delivering a Digital Transformation programme and we need to have the right business systems management structure in place to offer continual support, development and improvements to our business systems and to provide insight into the organisation's data.

The post holder will support Look Ahead IT department's vision of developing, delivering and deploying information management and technology solutions which drive business transformation, efficiency and improved services for our customers.

The post holder will demonstrate excellent technical skills, project delivery and change management skills, and will be adept at issue resolution for the relevant technologies.

The post holder will be located in Look Ahead's Head Office and will not be expected to travel.

Key Accountabilities:

- Overall responsibility for all business systems
- Overall responsibility for SQL Database Administration
- Shared responsibility for project management tasks related to the enhancement of the existing Business Systems environment and for the deployment of new technologies as directed
- Shared responsibility with other senior IT Department staff for identifying problems within Look Ahead that can be addressed by the introduction of technology
- Shared responsibility for ensuring that Look Ahead's Business Systems are secure, licenced and compliant with relevant laws and regulations
- Shared responsibility and accountability for the effective backing up of business systems to include regular reviews and testing of Disaster Recovery processes and procedures
- Shared responsibility for ensuring good supplier relationships are maintained such that Look Ahead maximise the benefits of all technologies deployed
- Other duties as directed by the IT Director

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Enjoys social interaction and the company of others
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience

Essential:
- A previous history of working with multiple successfully integrated business systems
- The successful management of Business System focussed change projects
- Experience of change and release management or full software development lifecycle involvement
- Problem solving/analytical skills will be crucial to the post holder's success
- Detail and success orientated
- The ability to build relationships with key internal and external stakeholders
- Excellent written and verbal presentation skills

Desirable:
- MS SQL Server T-SQL, SSRS and SSIS programming skills
- An understanding of MS SQL Server DBA principles
- A history of building successful, customer service focussed teams
- Experience of working in a fast paced, lean environment

If you are passionate about the needs and rights of SEND families in Surrey, then come and work for us. Family Voice Surrey is a family-friendly employer, offering flexible working and generous annual leave

This post will:

• Support the operational systems, processes and policies to underpin and support Family Voice’s team and core work: in particular membership services, finance, events and communications
• Support the Business Support Manager in implementing the systems and policies that underpin the work of the organisation
• This is a multi-faceted, hands–on role

See attached job description and person specification for full details.

Recruiting 3 Support Workers to join our Young People Service in Hounslow!

£22,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role requires working on a rota basis encompassing a mix of shifts between 7:45am and 10pm including weekend working.

Hounslow Young People is Supported Accommodation Service for young people and young parents aged 16-25. The Service encompasses a mix of units across six sites supporting 57 vulnerable young people and 19 teen parents.

The service provides a high level of support to young people with a variety of complex support needs and backgrounds including care leavers, looked after children, unaccompanied asylum seeking children's and children in need.

The aim of the service is to empower Young People to move towards independent living, supporting their successful transition from childhood; laying the foundations for healthy, ambitious, and safe adult lives with minimal ongoing support. Support is delivered in partnership with a number of stakeholders and partners in the community such as mental health services; substance misuses agencies, housing teams, police and social services.

Job Overview:

We are recruiting for Support Workers to join our dynamic service and team. In the role of a Support Worker; individuals will create and work in line with person centred risk assessments and support plans with young persons to provide comprehensive support package. Partnership working is the heart of supporting our young people and Support Workers are required to build and maintain those relationships to coordinator the young person's support.

Support Workers will be able to be creatively engage young people in order to minimise risks and increase their independence. They will develop and use knowledge of the welfare system to support young people. They will be able to provide excellent information, advice and guidance to improve the independent living skills of young people. They will be able to carry out all necessary health and safety actions including light cleaning tasks and work with in policies and procedures. Furthermore they will actively seek out ways to work with partners to improve the experience of young people in the projects.

Successful candidates will:

- Have a belief in young people, their potential to grow, succeed and thrive independently given the right support
- Be motivated to achieve excellence and have passion for supporting young people to reach their potential, with a 'can do' attitude, and a willingness to get stuck in
- Commit to providing opportunities for young people to achieve their goals
- Be resilient and able to do deal with challenging and diverse behaviours positively
- Have a strong Customer focus and commitment to putting Young People's interests and voices at the heart of all aspects of their support
- Have an outcomes focus and approach to working with young people
- Have strong self-awareness and commitment to acting as a positive role model
- Have commitment to non-discriminatory practice and to promoting equality and diversity
- Have commitment to acting as a corporate parent in all aspects of practice where applicable
- Have a commitment to effective joint working with partners to meet Young People's needs
- Have a strong sense of personal accountability

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

For more information or to apply please visit our website.

Recruiting a Support Worker to join our Learning Disability service in Tower Hamlets!

GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Antill Road Day Service provides for 26 customers with a learning disability who live in the borough and majority of them live with their family. The service works in close partnership with social services and community learning disability agencies, as well as parents and carers and other key support agencies.Customers receive a fixed core support and personal care. There is an open door policy for customers and the current office opening times are Monday to Friday - 9am-5pm. However service hours may change in future to Monday to Friday - 8am to 6pm & Saturday 8am to 4pm.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Support customer's practical assistance where they have not yet developed the skills
- Participate in the support planning and risk management. Enable customers to make full use of community facilities by providing support as directed
- Enable customers to make full use of leisure and learning-based opportunities in the service as well as in the community by providing support as directed e.g. Gym, swimming and visiting various public amenities
- Supporting customers in the delivery of their prescribed health, physio, nutritional and sensory routines with guidance from/in partnership with external healthcare professionals
- Partnership working with a range of stakeholders including families, healthcare professionals, external personal assistants other support agencies to maximise outcomes for customers
- Providing support around personal care and mobility as well as the moving and handling of customers with physical disabilities/wheelchair users
- Report any observations relating to customers welfare
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times
- Maintain records as required at the project under the direction of the Support Workers/ management
- Participate in team meetings/reviews and the general development of the service
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Flexible
- Open to feedback and self development
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism

Interviews will be taking place week commencing 11th November 2019.

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.