Care of Police Survivors (COPS) is a charity that supports the families of police officers and staff that have died on duty. We principally support these families, referred to as survivors in COPS, with opportunities to meet and connect with each other on a regular basis enabling them to build their own resilient support networks with others who have experienced the same tragic loss.

COPS is entirely funded by donations.

The fundraising and supporter manager is responsible for developing the fundraising strategy and for working with the CEO, the fundraising assistant, and other members of the COPS team to deliver the strategy.

You are an exceptional and multifaceted fundraiser, an excellent relationship builder with the skills to maintain and develop existing relationships with key fundraisers and sponsors as well as identify and develop new channels of income for the growing charity.

What we are looking for:

• You will be an experienced fundraiser with at least three years’ experience working in the third sector.
• You should have good working knowledge of Fundraising Regulator Code of Practice and GDPR
• Someone with compassion and understanding as COPS supports the bereaved.
• You will have led a small team and/or worked very closely with colleagues to lead the delivery of multiple fundraising opportunities as well as working with fundraisers and supporters on delivering their activities.
• You will have excellent communication skills, both oral and written, to build relationships internally and externally.
• You will be highly organised, able to work under pressure to strict deadlines and be fluid to deal with changing priorities and last-minute deadlines.
• Proactive and naturally inquisitive within all areas of your work.
• Able to demonstrate excellent levels of customer service and satisfaction.
• Self-motivated, you work with initiative and are focused on quality and attention to detail.
• Confident with MS Office (Excel, Word, Outlook)
• Experience using databases is essential. Experience with Raisers Edge – the COPS’ database platform would be an advantage but not essential as training will be provided.
• Flexible to work additional hours needed to meet deadlines and attend occasional events.
• You will have a Full Driver’s License with access to a car.

What will the role involve:

• Developing, planning and delivering a comprehensive fundraising strategy.
• Working closely with major fundraisers to help streamline and deliver their events.
• Managing and coordinating, with the administrative support of the fundraising assistant, delivery of all COPS fundraising events – particularly the annual COPS Winter Ball.
• Working with the board of trustees and the CEO, deliver key income objectives.
• Undertake regular research to identify and research potential funding opportunities from existing and new funding sources.
• Work with the team to identify and negotiate donor and sponsorship relationships, across major donors, trusts and foundations, corporates, institutional funders and the wider police family
• Submitting quarterly board report on the fundraising area.
• Accountable for the day-to-day management of the charity’s fundraising administration
• Communicating internally with the team and externally with survivors, guests and suppliers. Demonstrating excellent customer service at all levels.
• Responsibility for ensuring the ongoing maintenance of the charity’s database in relation to all fundraising and sponsorship.
• Managing and developing online giving platforms
• Managing communications and relationships with supporters, fundraisers, and donors
• Ensuring the charity’s ongoing compliance with Fundraising Regulations and GDPR
• Maximising the amount of Gift Aid that can be reclaimed by COPS
• Working with the SFC to ensure the database is an accurate and timely reflection of funds received, including importing donations and coding gifts appropriately
• Any other tasks that will support the charity for which you have the necessary skills and experience.

Please apply ASAP by sending your CV and a covering letter stating why you are interested in the role.

We will be interviewing on a rolling basis as applications are received .

(We normally offer a starting salary at the beginning of the range)

Full-time (37.5h) / Permanent 

Islington, London

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

This is an opportunity to bring together all your communication, organisational and customer service skills to keep our supporters and the public informed and inspired.

Responding to a high volume of enquiries from supporters and the general public, you’ll be expected to write engaging emails and letters and to confidently answer direct questions via telephone. These will range from routine administrative enquiries to questions about the environment and our campaigns. 

You’ll also be responsible for a variety of customer service and administrative tasks in handling these enquiries, from thanking supporters and sending them further interactive content to updating the supporter database, processing donations and, where appropriate, negotiating with and motivating people to continue their support.

You'll have

• Experience in a supporter care or customer service environment.
• Excellent written and verbal communication skills with a warm, friendly manner and the ability to handle difficult conversations with understanding and empathy.
• The ability to keep abreast of our campaigns and to communicate this information clearly to supporters/the public by phone and in writing.
• Strong organisational and multitasking skills with great attention to detail and the ability to keep calm under pressure.
• Great team skills, a flexible approach, a passion for Greenpeace’s work and a real desire to share this with others.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

We are happy to consider flexible working requests as part of the recruitment process.

For more information and to apply please visit our website.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9am, 31st January 2022
INTERVIEWS: Provisionally 10th & 11th February

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

This fast-paced varied role provides our donors and fundraisers with excellent, sector leading supporter care which builds supporter loyalty and contributes to the delivery of high-quality, innovative communications in order to maximise their lifetime value.

We are looking for someone with exceptional communication skills who can handle a wide range of enquiries through email, telephone, instant message, and post from new and existing supporters as well as people who use our centres.

You will be comfortable making calls to our supporters to steward and develop fundraising opportunities.

You will be able to establish strong collaborative working relationships both internally and externally to effectively work with colleagues across Scotland, England and Wales at all levels in the organisation as well as various external suppliers.

You must have a close attention to detail, strong IT skills and be comfortable using Microsoft Office (especially excel) and our in-house database (ThankQ).

In addition to a rewarding career, Maggie’s offers a range of staff benefits including competitive holiday entitlement,  workplace pension, option to apply to continue NHS pension, sick-pay scheme, and travel and cycle loans. 

Supporter Care Officer

Magen David Adom UK

Up to £23,000 plus benefits

Permanent

London - (Close to Finchley Central - Free Parking available onsite)

MDA UK is committed to providing international medical emergency care and disaster assistance to persons, irrespective of their nationality, race, religion, sexual orientation or political affiliation; its projects include providing essential medical goods and equipment, staff training and ambulance stations to several countries.

Charity People are thrilled to be working with this forward-thinking International Charity in recruiting for a proactive and forward-thinking Supporter Care Officer to join their dedicated team.

About the role

As Supporter Care Officer, you will report to the Income Generation Manager. One of the main elements of your role will require confidence in using Raiser's Edge (CRM), to manage incoming donations and gift aid declarations. You will maintain a disciplined approach towards overseeing compliance, by ensuring that the charity is confirming to relevant bodies and best practice, affecting Fundraising, Operations and Data teams. You will be joining a supportive, friendly team in a fast-paced environment where no day is the same. Relationship building is integral to this position as you'll be building positive relationships with members in the community, MDA staff members, volunteers, board members and other wider stakeholders in the community.

Main duties

• To manage office administration which will include general office support, finance management with incoming payments, following up on outstanding payments, banking of cash and office procurement.
• You will support the Fundraising Managers in the running and success of Gala style dinners/Committees and Other Events. This will include providing technical support for Zoom/Steam Yard online webinars.
• You will support the Data & Fundraising teams with administration which will involve certificate preparation and outstanding customer service with all donors to ensure they equally receive exemplary care.
• You will create and manage extensive travel and accommodation for the fundraising team, where you may be required to undertake UK travel.

The successful candidate will efficiently manage their core priorities, the needs of multi-disciplinary teams and the expectations of the office. Local and national travel will also be required as well as a strong possibility of international travel. This is exciting for the right person as there is huge opportunity to develop and progress within this role.

How to apply:

If this sounds like the opportunity for you, please share a copy of your CV and Supporting Statement to Kate Headford. If your profile fits what we're looking for, Kate will be in touch with lots more details and to arrange a confidential conversation.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities with which we work.

London (Currently working from home)

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Adviser. You will be joining a dedicated team that provides the highest level of supporter care service and helps to expand relationships by responding to enquiries received though a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure that the very best experiences are being felt by all those that contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 4 February 2022.

Interview date: Thursday 17 or Friday 18 February 2022 via video conferencing (MS Teams).

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one day a week in the office and the rest of the time from home.  We are happy to discuss other flexible options to suit your circumstances.

We particularly welcome applications from LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact our Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Supporter Care Administrator

Contract Type: Permanent
Location: Plymouth and District
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 07 February 2022
Interview Date: To be confirmed

Our client is a leading charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

Please note: this role is office based

They are looking to recruit a Supporter Care Administrator to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at their organisation to enable them to provide first class supporter services to their supporters, staff and volunteers.

The role entails the processing and thanking of donations, responsibility for managing queries and potential complaints from their supporters, responding to internal requests and queries from colleagues both within their team and the wider fundraising directorate and performing a wide range of administrative tasks.

About you

They're looking for someone with a great personality who can become a key person in their friendly team.

As they deal with sensitive situations from our supporters, staff and volunteers on a regular basis, a strong sense of empathy and an awareness of what is most appropriate is vital. You should have excellent verbal and written communication skills and a great track record of providing high quality customer service in a similar environment.

They expect all their team to be able to process at high speed to a very high standard. Experience of using a contact management database is essential in addition to excellent ICT skills.

You should have excellent attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.

As well as having a clear supporter focus, you should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated with great problem-solving skills and able to identify opportunities to improve.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

You may have experience of the following: Supporter Care Officer, Supporter Administrator, Customer Services Assistant, Customer Services Administrator, Fundraising Administrator, Supporter Engagement, Customer Service, Accounts Assistant, Administration, Third Sector, Customer Support, etc

Ref: 106 511

We’re delighted to be a working with a wonderful charity based in Greenwich who are looking for a Supporter Care Officer to join their team. You will work in a small supporter care team, managing enquiries and providing ongoing stewardship to the charity’s supporters.

You will be the first point of contact for enquiries via telephone and email, as well as processing donations and payments received via post, phone and online. You’ll also champion data accuracy across the organisation, whilst maximising Gift Aid opportunities and processing Gift Aid declarations.

You will need:

• Experience of providing a high level of support in a customer service environment
• Good organisational skills and ability to meet deadlines
• Strong attention to detail
• Ability to problem solve and find solutions

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Summary

The Supporter Care Advisor plays an integral part in a team delivering a first class, professional customer service. We use a range of communication methods to ensure that where possible customer enquiries, donations and complaints are resolved at the first point of contact.

Interview Date(s): Monday 14 & Tuesday 15 February 2022

Package

What we can offer you:

• Generous annual leave starting at 25 days plus bank holidays
• A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
• Early finish Friday and flexible working as part of our approach to activity based working
• Discounts on gym membership
• Employee assistance programme to give you support on any issues that come up in life
• Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
• Very active social scene including sport teams, gardening and other activities
• Generous pension provision, life assurance and income protection insurance
• Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)

*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.

Main Responsibilities

As the Supporter Care Advisor you would be responsible for:

• Being the first point of contact for supporters and members of the public dealing with a wide range of enquiries via phone, email, web chat, social media and letter.
• Providing excellent customer service by putting the supporter at the heart of everything we do
• Capture data and feedback accurately after each contact to help identify trends and new ways of working.
• Thanking supporters for their generous donations by creating bespoke acknowledgements within agreed time frames.
• Providing first line self-empowerment support.

Ideal Candidate

Experience in working in a contact centre, either in a voluntary or a paid capacity. In addition, providing information both verbally and in writing to a high standard is key. The ideal candidate will be able to work with a high volume of enquiries and have the necessary computer skills (incl. Word, Excel and Outlook), with the ability and willingness to learn new procedures through training provided. You will also be expected to react and deal with change in a positive manner, whilst demonstrating an understanding of the emotional intelligence needed and active listening skills.

Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK.

The role

A great role working as part of our Supporter Engagement team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. You’ll be integral to achieving strategic Income Generation priorities, including raising funds from supporters through exceptional standards of supporter stewardship, and to deliver administrative support for the Income Generation Team.

About you

You will have experience of working in a similar role, proivding a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a cocise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

The future

It’s safe to say all our lives have changed since the start of the pandemic and Crohn’s & Colitis UK had to adapt and change as well. Our fundraising campaigns have gone from strength to strength and we have been delighted and inspired by our community which has responded to our new, and in some cases virtual, fundraising activities with enthusiasm.

We are moving into a period of growth as we put the impact of the pandemic behind us and innovate and adapt further. We are confident the Charity can continue to support those who need us, and our new strategy will give us the direction and drive for the next exciting chapter in the Charity’s future.

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.

Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.

The successful candidate must have or be:

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner/general customer service
• Experience of working with sensitive information
• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on 11/02/2022.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• screening clearance
• proof of eligibility to live and work within the UK
• receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

Supporter Relations Officer

This is an amazing opportunity to join our organisation to use your skills and abilities to serve the global persecuted Church.

Experience in a data-processing or finance role would be advantageous, as would a knowledge of Gift Aid, but are not essential as full training will be provided.

Why Barnabas Fund?

As a world-renowned international aid agency, Barnabas Fund serves the global persecuted Church by channelling practical aid to suffering Christians in over 80 countries who face oppression, discrimination and persecution. This is an opportunity to be part of an organisation that transforms the lives of our persecuted Christian family throughout the world.

What will you be doing:

You will be responding and answering supporter queries on the phone. Additionally, you will be involved in processing incoming donations on our gifts database (Salesforce), creating and amending supporters’ records, preparing banking and recording Gift Aid on our gifts database.

You will need to be able to:

• Communicate Effectively, both verbally and written.
• Work with attention to detail.
• Work with a high degree of accuracy.
• Work to deadlines.
• Work flexibly within a team.
• Able to maintain confidentiality.
• Demonstrate a passion for Christian ministry.

Salary is dependent on skills and experience.

You will be working within our Supporter Relations team from our UK office in close to our warehouse in Swindon. This is an office-based role.

Any successful candidate will need to be committed to Barnabas Fund’s ethos, statement of faith and aims, and have the right to work in the UK.

Recruiting for a 6 month fixed term Specialist Support Worker to join our service at Highgate Mental Health Centre!

GBP 26,500 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

Working in partnership with commissioners within NHS Trusts, CCGs and local authorities, C&I Hospital Discharge service supports people who are medically fit to discharge but who face other barriers to discharge.

These may be;
housing-related (i.e. being supported to find a suitable/permanent/safe tenancy and providing assertive advocacy to ensure this happens quickly enough);
related to issues getting a social care package agreed and therefore facing a gap in support, requiring additional intensive support until this has been approved or:
some other issue preventing discharge such as lack of utilities, paperwork etc.

The service is a bespoke support package for those accessing the service agreed in partnership with the person and their clinical team. Look Ahead staff employed in a ward facing role would be able to access patient notes and to be able to update them. In similar schemes, staff have honorary contracts in place to ensure data security and have NHS email addresses to facilitate communication within NHS settings.

The Support Worker post holder will work closely with clinicians, specialist agencies and other stakeholders in the borough to ensure an effective and responsive service is delivered.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Post-holders will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Competency Model. More specifically, the post-holder will:

The role's main responsibilities are;

Initial assessment with client (as C&I HD), currently working with inpatients, so community based clients would fall under a different protocol.

Complete/support housing referral and attach important documents such as Risk Management Plans, Risk Assessment, Care coordinator details, etc.

Build a relationship with local borough - whichever borough you are working closely with. It is important to know the professionals who work with what department. For example: No recourse to public funds, homelessness, family caseworker, mental health pathway co-ordinator and so on.

Work effectively with ward managers, nurses, healthcare assistants and consultants.

Liaise with wards and care team regarding discharge dates and work on a plan for a safe discharge.

Organise and maintain files with updates, changes etc.

Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities.

Report any observations relating to customers welfare.
Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements.

Person Specification:

As a business, Look Ahead requires all staff to demonstrate key skills. The framework below brings together the needs of customers and managers and places them in the business context.

Relationships with key customers (end service users)

Within team and organisation

With external partners and agencies

Organisation

Planning and organising workload

Awareness of policies and procedures

Time and resource management

Team membership

Promote team ethos and values

Skills, Knowledge and Experience:

Essential:

NVQ Level 2 or equivalent.

May have little or no previous relevant sector work experience. Look Ahead values experience of applicants who have used our services or those similar to Look Ahead services.

We’re working with a fantastic disability charity who are looking for a Supporter Services Assistant to join their team on a temporary basis. You’ll ensure supporters have a great experience when supporting the charity and are aware of how much they are valued. You’ll undertake a mixture of inbound and outbound calls, as well as general administration, such as inputting supporter data on to the charity’s database.

You’ll accurately process fundraising income via a number of channels, as well as ensuring that all supporter data is recorded accurately and in line with GDPR.

You will need:

• Experience working in a customer/supporter service environment
• Ability to handle enquiries and complaints
• Data entry skills
• Experience of using a CRM system

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner