Supporter care assistant jobs

ALDER HEY CHILDRENS CHARITY

Job title: Philanthropy Assistant

Salary: £26,848 - £31,439

Hours: 37.5 hours per week

Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

This is an exciting opportunity for a Philanthropy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.

The postholder will work closely with the Philanthropy Support Lead to provide operational support and administration for the team, including events, donor meetings and visits, mailings, prospect research, data and use of the charity CRM (Salesforce).

We’re looking for a flexible team player with previous administration experience. You’ll also be self-motivated, proactive, detail-oriented and great at building relationships. If you’re excited by the sound of this, we’d love to hear from you!

Key Responsibilities will include:

Events 

• Support the delivery of events; from individual visits and tours of the hospital for donors, private dinners, through to larger events such as Gala Balls. 

• Build strong relationships with colleagues and clinicians in the Trust to support, coordinate and plan tours and events. 

• Greet and steward visitors to the hospital and guests at our events.

• Help to prepare event briefings for Charity and Trust colleagues, so that all participants understand their role and contribute effectively. 

Administration, Processes and Data 

• Provide administration support for the philanthropy team ensuring all work is of a high standard, professional and accurate. 

• Writing and sending out personalised letters and cards. 

• Diary management, minute taking and meeting organisation. 

• Keeping the charity’s supporter database accurate and up to date. 

• Support with preparing data for philanthropy mailings and event invite lists.

• Use the CRM to support with the delivery of the Mid Value Programme. 

• Undertake prospect research, ensuring all processes are compliant with our privacy policy, data protection legislation and prospect research best practice. 

Other Duties  

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.

• Attend and support events run by fundraising teams where required, including occasional out-of-hours working. 

• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans. 

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification. 

Closing date: Monday 3 August 2026

Interviews will be held in person at Alder Hey on Thursday 13 August

Hours: 37.5 (part-time or job share is not available for this position).

Salary: £25,000

Location: Primarily office‑based in Hemel Hempstead however, hybrid working may be offered where appropriate and agreed

Reports to: Senior Events & Community Fundraiser

Requirement: Access to a car is essential

Are you looking for a role where no two days are the same? This could be it.

We’re looking for an enthusiastic and organised individual This is an entry-level role ideal for someone looking to launch their career in the charity sector. No prior professional experience in fundraising is required, as full training will be provided.

As our Events & Communications Assistant, you’ll be right at the centre of everything we do - helping deliver engaging events, creating content that connects with people, and bringing our work to life.

You’ll work closely with our Fundraising & Communications team to plan and deliver events, promote them across digital channels, and ensure everything runs smoothly behind the scenes. From coordinating logistics to posting on social media and supporting supporter communications, you’ll play a key role in making things happen.

This is a hands-on role that includes the practical delivery of events. You’ll be involved in setting up and packing down, transporting equipment, and supporting on-site logistics. This can include lifting and moving equipment, putting up gazebos and stands, and driving the event van. 

About you

· You’re super-organised and able to juggle multiple priorities with ease

· You’re proactive, positive and ready to roll your sleeves up

• You’re comfortable taking a hands-on approach to events, including lifting equipment, setting up spaces and supporting logistics You enjoy working with people and delivering great experiences
• You’ve got strong communication skills, confident on social media and able to bring ideas to life
• You’re confident using Microsoft Office and quick to learn new systems
• You’ve got a sharp eye for detail and take pride in getting things right first time
• You’re motivated by making a genuine difference through your work

 How to apply

Read the full Job Description & Personal Specification.

 We will not accept a general CV for this role.  Instead, please fill in the DENS Application Form and include your Supporting Statement. 

We’re recruiting on a rolling basis and will close this vacancy once a suitable candidate is appointed. We aim for an August hire for a September start, so early applications are strongly encouraged.

Please advise us should you require adjustments to be made for you at interview.

Extra info re benefits……

Why join DENS?

You’ll be part of a supportive, friendly, and dedicated team of fundraisers who foster a collaborative "One Team, One Goal" culture. We value and celebrate every member's contribution, ensuring you thrive in our positive working environment. Enjoy flexible working arrangements that support your work-life balance, along with ongoing training and development to enhance your skills. Your fundraising efforts will directly contribute to creating positive change and making a lasting impact in our community.

Benefits include:

• 25 days or equivalent annual leave, excluding Bank and Public Holidays
• One additional day of annual leave after each 5 years’ service, up to 3 days.
• Flexible working environment
• Medicash plan, including Virtual GP, some dental and optical cover
• Employee assistance programme – 24/7 mental health support helpline
• Blue Light Card discounts
• Professional development and training, including on-going access to e-learning platform
• Staff Networks, Wellbeing Days and whole team events
• One day to volunteer for DENS or another organisation
• NEST pension scheme

About DENS

Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives, secure and maintain a long-term housing option and be an active member of their community.

We ensure individuals have access to temporary and short-term accommodation, and individuals and families have access to emergency food and provisions. We provide a range of services so that people can develop the resilience, skills, and confidence to take the next step in their lives.

About Chapter One

Chapter One is a small but growing charity, working to ensure that every child has 1:1 reading support at the time they need it most. 

Our Early Literacy Intervention programme is based on a programme that works successfully in the USA and it provides daily, 1:1, 7 minute phonics sessions for children who are behind in phonics. Using a bespoke technology tool, a trained Early Reading Interventionist works individually with target children. 

We also have our unique Online Reading Volunteer programme which currently supports about 3,500 children a year. It pairs struggling five to seven-year old (KS1) readers with reading support volunteers who come from over 150 local and national businesses. The volunteer pledge is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

For more information about our programmes please visit our website and watch our videos.

About the role 

Locations

• Galleywall Primary School, Galleywall Road, London SE16 3PB
• Wellington Primary School, Wellington Way, London E3 4NE

Hours

• Galleywall Primary School: Monday to Friday, 10:00am–12:00pm (2 hours per day) – 10 hours per week
• Wellington Primary School: 3 days per week, 1:00pm–3:00pm (2 hours per day) – 6 hours per week (working days to be agreed)
• Please note travel between the schools will have to take place between 12pm and 1pm.

Total hours: 16 hours per week

This role will involve delivering a programme of 1:1 focussed sessions for selected Reception and Year 1 children.  The ELI will be trained to use Chapter One’s specialised online tool designed to support learners who are at risk of falling behind with their phonics.

We are looking for a highly motivated, energetic individual who enjoys working with young children and who wants to make their mark in a fast-growing charity. We can offer training, a small friendly team and a chance to improve the lives of children facing disadvantage.

Key Responsibilities

• Conduct an initial baseline assessment of selected target children in Reception and Year 1 to determine where further support is needed.

• Use Chapter One’s online tool to deliver differentiated, daily, 1:1, targeted, 7 minute phonics sessions to pupils using a systematic, synthetic approach.

• Use a variety of additional activities to reinforce phonics skills.

• Support children to use their secure phonics knowledge to read decodable books.

• Develop pupils’ phonics fluency and confidence in preparation for the Year 1 Phonics Screening Check, where applicable. 

• Document each session with a child, including the skills practised or mastered and a goal for the next session.

• Maintain and update daily pupil progress trackers, identifying phonics skills secured and areas requiring consolidation to inform future teaching. 

• Challenge pupils to reach each new goal and celebrate pupil success.

• Work closely and on an ongoing basis with classroom teachers, reading support staff and the school team to understand progression of the schools phonics teaching.

• Work closely with classroom teachers to establish tailored plans for each child.

• Provide school leaders with data and information on pupil progress.

• Gather feedback from school on progress of the programme and any implementation challenges, aiming to help Chapter One to continuously improve programme delivery.

• Collaborate with colleagues at Chapter One to further improve the ELI model, the online tool and programme delivery.

Qualifications Criteria

• Maths and English GCSE at Grade 5 or above.

• Right to work in the UK.

We are looking for applicants with the following essential qualities:

• Experience of working in education or childcare.

• Willingness to undergo further training in phonics pedagogy.

• Highly motivated, energetic individual with excellent interpersonal and organisational skills.

• Ability to adapt and embrace a changing environment.

• Excellent personal planning and a proven ability to work independently.

• Excellent interpersonal skills with the ability to build relationships at all levels inside and outside the organisation.

• Highly computer literate with hands-on experience of using MS Office and platforms and tools such as Google analytics, PowerPoint and more.

• An understanding of Child Safeguarding.

• A commitment to Chapter One’s mission and values.

Ideally, applicants will also have the following desirable qualities:

• Experience in supporting young children with phonics in a classroom setting.

How to Apply 

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should: 

1) Outline why you’re the right person for this role and how you meet the skills & experience detailed in the job description.

2) Tell us about how our organisational mission is in line with your values. 

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

N.B. Stage 1 interviews are planned for 21/07/2026 with any successful applicants being invited to a second interview on 23/07/2026. These dates have been scheduled based on the recruiting team’s availability, however we will make every effort to accommodate alternative requests where possible.

Are you passionate about customer service and experience?

Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard?

Are you looking for a flexible role?

We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you.

The charity

Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.

The role

As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission.

Acting as a first point of contact for supporters, you will:

• provide a high standard of customer service across a range of channels
• respond to enquiries, feedback and complaints with empathy and efficiency
• commit to delivering a consistently excellent experience
• seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated
• help to build trust and donor retention.

Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community.

The application process

Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required. 

 Closing date: Friday 10 July by 8am

Harris Hill is delighted to be partnering with a fantastic national charity in their search for a Gifts in Wills and Supporter Care Assistant

This is an exciting role and if you have experience of Supporter Care within a charitable organisation then this will be an ideal opportunity to not only continue your journey in fundraising but also to learn more about this vital source of income.

Key responsibilities:

As Gifts in Wills and Supporter Care Assistant, you will provide comprehensive administrative and operational support to the Gifts in Wills fundraising programme. You will deliver high-quality supporter care by managing enquiries via phone, email and events, processing donations, Gift Aid, invoices and financial reconciliations. You will support legacy administration, reporting, data management, proofreading and the production of fundraising communications, including the charity's quarterly newsletter.  You will also maintain and develop Gifts in Wills information, reporting documents and supporter journeys, assist with marketing activities, collaborate with regional teams to promote Gifts in Wills at events, and provide cross-team support and cover to ensure the effective delivery of Individual Giving and Legacy fundraising activities.

To be successful, you will need or need to be: 

• Excellent verbal communication and phone manner and confident in communicating with a wide range of people at all levels.
• A keen eye for detail and to ensure high standards whilst working under pressure.
• Excellent time management and organisation skills with the ability to manage multiple tasks simultaneously and to work to deadlines.
• Ability and experience of using databases or similar systems.

Salary:£32,929 per annum

Permanent, Full-time (35 hours)
Location: London with hybrid working (minimum of 2 days in the office).

Deadline: Friday 17th July at 9am.

Application Process – CV and supporting statement

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Help us achieve our vision that fewer people die by suicide.

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Every gift in a Will and every donation made in memory of a loved one helps ensure Samaritans can continue to be there for people when they need us most. We're looking for an organised, compassionate and proactive Fundraising Assistant to join our Legacy & In Memory Team and play a vital role in ensuring our supporters receive exceptional stewardship throughout their journey with Samaritans.

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This is a varied and rewarding role where you'll be working closely with colleagues, volunteers and supporters and help build meaningful relationships while managing important data and administrative processes that underpin our legacy and in-memory fundraising programme.

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Whether you already have experience in fundraising, marketing or supporter care, or you're looking to develop your skills in these areas, this is an exciting opportunity to make a genuine difference while building your career with a charity that saves lives every day. If you're a confident communicator with great attention to detail and a passion for delivering excellent supporter experiences, we'd love to hear from you.

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Contract terms:

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• £16,800 - £18,000 (£28,000 - £30,000 FTE) per annum, plus benefits
• Permanent
• 21 hours per week (part-time)
• We are passionate about flexible working, talk to us about your preferences
• Hybrid, linked to our Ewell (Surrey) office
• We value meeting in person and working collaboratively. We work in person around 2 days or more per month
• 28 days annual leave, plus bank holidays (pro-rata)

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What you'll be doing:

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• Supporting with the development of campaigns and appeals.
• Assisting the delivery of inspiring supporter journeys for individual supporters, including thanking and stewardship processes.
• Coordinating supporter communications and follow data processes to support the programme and ensure consistency.
• Coordinating team financial procedures.

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What you’ll bring:

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• Great communication and organisational skills
• Confidence using IT software including Microsoft Office.
• Experience of serving customers and/or supporters.
• Experience using Customer Relationship Management (CRM) databases and managing financial processes would be beneficial, but training will be provided.
• Knowledge of any of the following areas would be beneficial but training will be provided: fundraising, marketing, gifts in wills and in-memory giving.

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For full details, please see the Job Description and Person Specification

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Why Samaritans?

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At Samaritans, you’ll join a values-led organisation with a powerful mission. You’ll be part of a collaborative and supportive team where your voice matters, your expertise makes a difference, and your work helps save lives.

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We offer flexible hybrid working, great benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland. To find out more about Samaritans, please read our recruitment brochure.

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We are committed to building a diverse and inclusive organisation that reflects the people we support and who support us. We welcome applications from people of all backgrounds and walks of life. We are committed to creating an inclusive culture where everyone feels seen, heard and supported, at all levels of the organisation.

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Apply now

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If this sounds like the opportunity for you, we’d love for you to apply. You will be asked to answer some short application questions and to upload your CV. If you require adjustments at any stage of the recruitment process, please let us know.

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Applications close: 09:00am on 23rd July 2026

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Online Interviews: w/c 3rd August

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At Samaritans, human connection is at the heart of everything we do. 

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. 

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. 

Are you able to build excellent relationships? Do you have fundraising or customer service experience? Can you adapt your communications to a wide range of audiences?

Then we might have the perfect job for you!

Title: Supporter Engagement Assistant
Reports to: Supporter Engagement Coordinator
Hours of Work: Both Full time and part time hours available (21 – 35 hours per week)
Salary: £23,853 per annum, FTE
Based: Bristol – Office base at County Gates, BS3 2JH

About Us

We are Great Western Air Ambulance Charity, dedicated to providing air ambulance and critical care services across Bristol, North Somerset, Bath & North East Somerset, Gloucestershire, South Gloucestershire and parts of Wiltshire. From volunteers to Specialist Paramedics, from senior Consultants to retail and fundraising staff, we are a team, working to save lives that would otherwise be lost. We seek to continually develop and adapt our activities to meet the needs of local communities, whilst impacting nationally and influencing global pre-hospital care. Our work is deeply satisfying, and every member of the team is committed to this service, and to saving as many lives as we can.

About You and The Role

At Great Western Air Ambulance Charity, we’re looking for a new Supporter Engagement Assistant to support our regional team. This role focuses on providing excellent stewardship for supporters and former patients across the communities we serve. It also calls for real passion – for our cause, for the people we help, and most importantly, for the people who help us save lives.

We’re looking for someone who is dedicated to doing their best, a person who can work independently but can collaborate within and beyond their team, who has compassion for our supporters and stakeholders and who is curious about exploring new approaches and keen to learn and develop. Whilst having experience of working with a charity would be beneficial, it is not essential. The successful candidate will have great customer service and communication skills as well as the ability to manage and develop projects. This role may suit a career changer who can demonstrate transferable skills.

GWAAC is a great cause to fundraise for, we have amazing stories to tell and experiences to offer. Our work is very rewarding for our team too – at GWAAC we know that we are contributing to saving local lives every week. We’re looking for someone who shares our passion for that.

You would be joining GWAAC at an exciting time, as the charity continues to grow and innovate in the field of pre-hospital care. You will be supported in developing your skills and be part of a dedicated team committed to saving local lives.

Closing date: 9am on Friday 10th July 2026
N.B. Applications may close prior to the deadline if sufficient high-quality applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

GWAAC is committed to equity, diversity and inclusion. We encourage applications from candidates from a range of backgrounds and experiences. GWAAC puts people first and upholds a culture of safeguarding.

Please contact us if you require reasonable adjustments.

No agencies please.

Supporter Services Assistant – Part-Time

Position Objectives: 

• To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
• To coordinate responses to supporter phone calls, e-mails, and letter correspondence
• To offer general administrative support for PETA

Reports to:

International Membership Services Manager

Location:

Hybrid in London

Term of Employment:

Part-Time (24 hours per week), 12-month fixed-term (with hope to extend)

Salary:

£30,784 - (£18,470.40) for 3 days a week

Primary Responsibilities and Duties:

• Ensure that all supporter e-mails and calls are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
• Attend the PETA Office in London for a minimum of two days per week to handle office-based tasks
• Verify and input donor data, including demographic, membership, and personal information, into the membership database
• Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
• Process invoices, prepare cheque requests, and liaise with FSAP’s Finance Department
• Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
• Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
• Receive and sort items sent to PETA’s fur amnesty programme, log them, and prepare for sending
• Perform general administrative tasks to support PETA
• Perform any other duties assigned by the supervisor

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Requirements:

• Experience with Microsoft Windows and Microsoft Outlook
• Knowledge of animal rights issues and current PETA campaigns
• Must be willing to work from PETA’s London office 2 days a week
• Excellent verbal and written communication skills
• Proficiency with computers
• Good proofreading skills
• Excellent organisational skills and attention to detail
• Ability to maintain strict confidentiality at all times
• Commitment to the objectives of the organisation
• Adherence to a vegan lifestyle strongly preferred

Hours: Full time

Pay: Up to £27,980 GBP gross per annual (dependent on experience)

Duration: Permanent

Right to work: Applications for work in the UK can only be accepted from people with an existing right to work in the UK

Location: UK-Med Office, Manchester, UK with hybrid working available

Programme Assistant to support coordination of capacity building and training for Emergency Medical Teams, and humanitarian and academic partners.

The key objective of UK-Med’s training and capacity building capability is to work with colleagues, members, partners, stakeholders and national health staff to strengthen response skills in order to enable Emergency Medical Teams and wider health services to be better prepared for emergencies. Integral to this is to ensure that the professionals who deliver UK-Med’s responses are well prepared, know what to expect, and deliver the best possible responses, resulting in positive health outcomes for the patients and communities we serve.

The Programme Assistant plays a vital role in supporting the delivery of high-quality Capacity Building and Training to internal and external audiences, with a key focus on supporting activities to ensure that preparation and training of UK-Med’s global workforce, comprising Core Staff and a Register of approximately 1,400 healthcare professionals worldwide runs smoothly.

Working under the guidance of the Programme Manager and closely with the rest of the Learning & Capacity Building team, the Programme Assistant will support and coordinate the delivery of high-quality capacity building and training interventions in line with UK-Med’s vision for our digital, in-person and simulation-based training capability.

The ideal candidate for Programme Assistant is someone passionate about Learning and Development and capacity building for humanitarian programming with excellent attention to detail, strong administration skills as well as skills in training coordination and effective communication. The role requires an organised and consistent approach to meeting team priorities and deliverables.

We offer a competitive salary and benefits in a supportive work environment, with the opportunity to contribute significantly to humanitarian efforts through your role.

How to apply

We strongly recommend that you read theCandidate Information Pack - Programme Assistant - Training before applying for this role.

To apply, please submit a current CV and answer the application questions

Please apply through our online jobs portal, as soon as possible no later than Wednesday 15th of July 2026

This role is based in the UK, and applications are accepted only from candidates with the right to work in the UK.

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

We are looking for an extraordinary person to become the Service Coordinator of the friendly teams in our Mental Health Supported Living services which are located across Bristol and South Gloucestershire. 

The successful Service Coordinator(s) will lead the team in enabling individuals with complex mental health needs to create their own developmental programme with the aim of progressing to further independent living. This will include supporting people to develop the strategies that underpin resilience, to learn the responsibilities of citizenship, to acquire practical living skills and establish themselves within the community of their choice.

You will be a creative and inspirational leader with great listening skills who will empower every individual in your team to be their best self at work. You will have an excellent understanding of person-centred approaches and be committed to proactively promoting the psychological and emotional well-being of those you support.

You will work closely with the 2 Service Managers and Service Coordinator who work in the Mental Health Supported Living division to maintain and develop each service as a high-quality provision for the people we are supporting. You will ensure all services remain compliant with the legislation that governs the sector while demonstrating and evidencing that both services provide excellent support for people.

Other responsibilities will include:

• Taking responsibility for the day to day running of the services which will include planning and managing the rota to ensure that people get the support they need when they need it.
• Guiding the team to co- write and review support and risk management plans, ensuring that the people we support are at the centre of the process.
• Supervising staff, providing regular one to supervisions, organising team meetings, identifying and maximizing opportunities to develop the skills of each individual in the team and ensuring that their training is up to date.
• Participating in referrals and assessments for the service.
• Working within a set budget and monitoring expenditure as appropriate.
• Providing “hands-on” and direct support for the people we support

The successful candidate will:

• Have strong leadership skills, ideally with some management experience.
• Be organised and practical, able to manage your time prioritise work in accordance with the imperatives of the service.
• Be competent in using IT applications, such as rota planning systems, or be able to learn these swiftly.
• Have experience of working in mental health, particularly working with people who have complex mental health needs.
• Be confident in responding to people who are experiencing acute mental illness, in dynamic risk management and developing escalation plans to ensure that people receive the support that they need.
• Have knowledge of mental health systems, processes and best practice with experience of working with trauma informed approaches.
• Be able to work across 7 days and be able to work a variety of shift patternsHere at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package:
• 34 days’ annual leave, including recognised public holidays
• Learning and development to support your career growth
• Nationally recognised qualifications, from entry‑level care to management
• Flexible working, with rotas provided in advance
• Occupational Sick Pay after two years, increasing with service
• Health Cash Plan after probation, offering at least £695 cashback for health treatments (dental, optical, therapies, maternity/paternity, prescriptions)
• Enhanced maternity and paternity pay
• Free enhanced DBS check
• Dayforce Wallet, giving you access to your earnings before payday
• Employee referral scheme with financial rewards
• Employee Assistance Programme from day one, offering confidential 24/7 support
• Company pension scheme to help grow your retirement savings

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

Calcot, Reading 

£13.87 per hour (£15.26 at weekends)

Contract Type: Full Time (42 hours per week)

Working Pattern: Days, Weekends

Hours: Three consecutive days on with three consecutive days off, 6 weeks rolling rota

You must hold either The Care Certificate or a minimum of Level 2 NVQ in Health and Social Care.

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

About Friends Place, Calcot

Recently opened in July 2025, Friends Place, Calcot is more than just a care home - it is a vibrant, welcoming community designed to provide exceptional residential, dementia, and respite care.

Run by Friends of the Elderly, where we pride ourselves on delivering personalised, compassionate care in a state-of-the-art facility.

Located in the heart of Calcot, Reading, our home features:

· A cinema for residents to enjoy movie nights and entertainment.

· A stylish salon offering professional pampering.

· A peaceful tea room for reflection or a chat with friends.

· A vibrant bar for socialising and relaxation.

The modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

· Personal care.

· Companionship.

· Meal preparation.

· Mobility.

· Keeping care records up to date.

We would like our Care Assistant to join us with at least 6 months experience in a care home environment. Empathetic and respectful, self-motivated and flexible, you will be a team player who is always willing to go the extra mile, enabling our residents to lead fulfilled lives.

We would like you to have a real passion for care. Someone who sees this as an opportunity to build solid relationships with our residents, to allow them to live well in later life by putting them at the heart of all that you do.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

· Heritage of Care: Work with a trusted organisation backed by over a century of expertise.

· Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.

· State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.

· Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

· Group Pension Plan, with a 6% contribution from us.

· Generous annual leave.

· Wellbeing support through various initiatives, including an employee assistance programme.

· Learning, development, and progression opportunities.

· Monthly prize draw, with 3 prizes to be won.

· Retail discount schemes to make your salary go further.

· Access to loans at affordable rates, saving directly from salary and advance pay already earned.

· Health cash plans for you and your family.

· Cycle to work scheme.

· Long service awards that increase with length of service.

· Refer a friend to work for us and receive a £200 bonus.

· Uniforms are provided

· Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Care Assistants (Female Applicants)

Haslemere, Surrey

Hourly Pay: £13.72 to £15.26 (Days) £15.09 to £15.26 (Nights)

Contract Type: Permanent – Full and Part Time (Nights) available

Working Pattern: Days + Weekends, Nights

Days: 3-5 days per week working alternate weekends (36 hours)

Nights: 2 nights per week (24 hours)

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

Redcot, specialising in residential care, is set in the delightful town of Haslemere, Surrey. Overlooking beautiful gardens and surrounded by countryside, much of which is owned by the National Trust, Redcot is blessed with a unique, tranquil setting.

We are looking for caring and compassionate Care Assistants to join our dedicated team to support our residents to live happy, fulfilling, and independent lives through high quality, person centred care. 

Please note: These roles are normally open to applicants of all genders. However, as the role involves providing personal care to predominantly older women, and in line with residents’ preferences, we are currently seeking female applicants as a genuine occupational requirement under Schedule 9, Part 1 of the Equality Act 2010.

Key Responsibilities 

· Provide personal care and support in line with individual care plans.

· Assist residents with washing, dressing, grooming, toileting, and mobility. Support residents with eating and drinking where required.

· Carry out regular welfare and safety checks throughout the night. (Nights role)

· Respond promptly to call bells and residents' requests for assistance. (Nights role)

· Support residents who may be anxious, unsettled, or require reassurance during the night. (Nights role)

· Promote dignity, choice, independence, and wellbeing at all times.

· Build positive relationships with residents, families, and colleagues.

· Encourage residents to participate in activities and maintain their hobbies and interests.

· Observe and report any changes in residents' physical or emotional wellbeing.

· Maintain accurate care records and documentation.

· Follow safeguarding, infection control, health and safety, and company policies.

About You

We are looking for kind, patient, and compassionate individuals with a genuine desire to support older people. A good communicator, you’ll have a positive and professional attitude and be committed to providing person centred care that promotes dignity, choice, and independence.

Previous care experience is desirable but not essential as full training will be provided.

Enhanced Role Opportunity – Medication Technician (desired for this role)

For those wishing to develop their skills, there is the opportunity to undertake an enhanced Medication Technician role, with additional pay following successful completion of training and competency assessments.

This isn’t just a job; it’s about making a difference to older people’s lives every day. 

Why Join Friends of the Elderly? 

· Heritage of Care: Work with a trusted organisation backed by over a century of expertise. 

· Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values. 

· State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community. 

· Professional Development: Access training and career development opportunities. 

Make Your Mark 

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community. 

Rewards and Recognition

We really value the hard work and commitment of all of our staff, and offer:

· Learning, development, and career progression.  

· Wellbeing support through various initiatives including an employee assistance programme offering up to 10 counselling, 4 life, 4 leadership, 3 financial coaching sessions per person, per issue, per year.  

· Retail discount schemes to make your salary go further.  

· Access to loans at affordable rates, saving directly from salary and advance pay already earnt.  

· Health cash plans for you and your family.  

· Cycle to work scheme.  

· Long service awards, that increase with length of service.  

· Refer a friend to work for us and receive a £200 bonus.  

· Group Pension Plan, with a 6% contribution from us.  

· Paid breaks in our care homes and day care services for care staff.  

· Free DBS checks.  

Safeguarding:

Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a dealing with vulnerable adults, successful applicants will undertake an enhanced DBS check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same!

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Please refer to the job description upon submitting your application.

Care Assistant (Nights) 

Calcot, Reading 

£15.26 per hour

Contract Type: Full Time (42 hours per week)

Working Pattern: Nights

Hours: 12 hour shifts, 8 pm to 8 am working on rolling rota of 3 consecutive days on and 3 consecutive days off

You must hold either The Care Certificate or a minimum of Level 2 NVQ in Health and Social Care.

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

About Friends Place, Calcot

Recently opened in July 2025, Friends Place, Calcot is more than just a care home - it is a vibrant, welcoming community designed to provide exceptional residential, dementia, and respite care.

Run by Friends of the Elderly, where we pride ourselves on delivering personalised, compassionate care in a state-of-the-art facility.

Located in the heart of Calcot, Reading, our home features:

· A cinema for residents to enjoy movie nights and entertainment.

· A stylish salon offering professional pampering.

· A peaceful tea room for reflection or a chat with friends.

· A vibrant bar for socialising and relaxation.

The modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported.

We are recruiting for a Care Assistant to join the team.

Joining us as a Care Assistant, you will help our residents with various tasks including:

· Personal care.

· Companionship.

· Meal preparation.

· Mobility.

· Keeping care records up to date.

We would like our Care Assistant to join us with at least 6 months experience in a care home environment. Empathetic and respectful, self-motivated and flexible, you will be a team player who is always willing to go the extra mile, enabling our residents to lead fulfilled lives.

We would like you to have a real passion for care. Someone who sees this as an opportunity to build solid relationships with our residents, to allow them to live well in later life by putting them at the heart of all that you do.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

Why Join Friends of the Elderly?

· Heritage of Care: Work with a trusted organisation backed by over a century of expertise.

· Non-Profit Mission: Be part of a charity that prioritises people, not profit. While we take a commercial approach to our work, we are not for profit and we are committed to our charitable values.

· State-of-the-Art Facilities: Lead a cutting-edge care home designed for comfort and community.

· Professional Development: Access training and career development opportunities.

Make Your Mark

This is a unique opportunity to shape the culture and success of a brand-new care home, leaving a lasting impact on residents’ lives and the community.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

· Group Pension Plan, with a 6% contribution from us.

· Generous annual leave.

· Wellbeing support through various initiatives, including an employee assistance programme.

· Learning, development, and progression opportunities.

· Monthly prize draw, with 3 prizes to be won.

· Retail discount schemes to make your salary go further.

· Access to loans at affordable rates, saving directly from salary and advance pay already earned.

· Health cash plans for you and your family.

· Cycle to work scheme.

· Long service awards that increase with length of service.

· Refer a friend to work for us and receive a £200 bonus.

· Uniforms are provided

· Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s core values and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.

Context 

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. 

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. 

Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport. 

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.

· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.

· Inform carers about carers assessments and refer where necessary.

· Inform carers about emergency grants available and refer where necessary.

· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

· Refer unpaid carers to local services to access local and culturally appropriate support in their area.

· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.

· Signpost carers to relevant services in Manchester suited to their individual need.

· Complete relevant grant applications for carers using the service where needed.

· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers

· Research and explore options and implications so that carers can make informed decisions.

· Write and maintain detailed case records for all casework completed.

· Collect required data for statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes.

This role is subject to an Enhanced DBS Check.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.