Supporter Care Assistant Jobs in Cambridge, Cambridgeshire
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Are you passionate about facilitating training and skills development in charity sector? If so CFG would like to hear from you. We're seeking a passionate Events Assistant to support our initiatives in organising impactful events, educational programmes, and trainings. In this entry-level role, you'll collaborate with seasoned professionals to coordinate conferences, workshops, and training sessions aimed at empowering individuals and organisations within the charity sector. If you're a detail-oriented team player with a passion for driving positive change through education and collaboration, we'd love to hear from you!
How to Apply
If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. The deadline for applications is Tuesday 7 May at 9am, and shortlisting will take place that week, with a short task stage after that, and interviews to follow shortly after.
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Benefits of working at CFG
· 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time).
· An extra three days' leave for the office Christmas closure.
· Wellbeing week closures
· Time off for personal health appointments.
· Hybrid and remote flexible working options.
· Four paid volunteering days every year.
· A generous flexitime policy that allows employees to create a good work-life balance.
· Access to eye care vouchers and contribution to the cost of new glasses.
· Access to our mental wellbeing platform, Plumm.
· Enhanced sick pay, as well as enhanced parental and adoption leave policies
· Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences.
· Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%.
· Access to interest-free employee loans or salary advances.
CFG promotes remote-first working, although we do have office space at our registered address in Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you.
Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.
CFG is a charity that supports all charities to make the biggest difference possible. We do this by supporting them to make the most of their money.
The client requests no contact from agencies or media sales.
The Corporate Team at ARUK has just enjoyed a record-breaking year of fundraising by our corporate partners. We require a proactive and organised colleague to provide the team with vital administrative support.
The successful candidate will support our partnerships with companies such as Dyson, The Perfume Shop, Cadbury, and Slimming World while building excellent relationships with supporters from within those organisations. This role will also support our new business team with their approaches to prospective companies.
This is a 12-month fixed term contract, or on return of the substantive post holder, to cover a secondment period.
Main duties and responsibilities of the role:
Team administrative support
· Provide general administrative support for all members of the team.
· Manage invites and room bookings for Corporate Team meetings.
· Ensure accurate recording keeping through the use of our CRM system.
· Be the main internal point of contact for the Corporate Team.
· Respond to incoming team enquires promptly and professionally.
· Ensure accurate financial records are kept, by reconciling gifts across multiple donation platforms.
· Fundraising stock management and distribution.
· Assisting the team with event planning, including sourcing pricing quotes, raising purchase orders and booking equipment and ordering merchandise.
· Update the team intranet and website pages.
· Post from the Partnership Development team Twitter accounts, monitor LinkedIn for activity by our partners and flag to appropriate team member.
· Update internal group email distribution lists as required.
Securing new partnerships
· Fundraising data management: adding new companies and prospects to ensure accurate records of approaches made by the team.
· Monitor supporter information on the database to generate new leads for the team.
· Generating reports for the New Business team and maintaining accurate records.
· Provide ad hoc support in the lead-up to high-value pitches and applications e.g. prepare materials, book couriers etc.
Supporting our existing partnerships
· Provide a first-class stewardship journey for fundraisers from companies that are supporting the charity. Including making sure they have the materials and resources required to fundraise – preparing and sending information packs, wishing them good luck, drafting letters, and sending thank you messages.
· Work closely with the Central Fundraising Team to ensure a consistent stewardship journey across all audiences.
· Manage online giving pages and our CRM system to make sure corporate supporters are identified and recorded correctly, and their income potential is maximised.
· Monitor the CRM system to make sure that all information about our corporate fundraisers is recorded correctly.
· Filter enquiries from our corporate supporters whilst the Partnership Development Officers are on annual leave to ensure a timely and helpful response.
· Help support event delivery by sourcing volunteers, merchandise, and gifts in kind for events.
· Keep the Partnership Development Officers and Team Managers up to date on feedback from supporters.
· Communicate key fundraising products and communications designed for our Corporate supporters with the Regional team.
· Develop new fundraising idea packs to engage our Corporate supporters and seek appropriate sign off.
Working with others
· Work with our merchandising team for the development and production of event materials as required.
· Liaise with our distribution centre to organise mass mailings of materials needed for pitches and large partnership launches and events.
· Represent the Corporate Partnerships team on working groups for internal projects to ensure the team’s needs are met.
· Work closely with our Supporter Care Team, Central Fundraising Team and Insight & Development teams to make sure that the Corporate Partnership team is following processes correctly and is adopting improved practices where possible.
What we are looking for:
· Confidence working with computers and Microsoft Office; knowledge of Word, Excel, and Outlook.
· Experience using databases.
· Experience working in a customer/client facing position.
· Demonstrable administrative experience or relevant transferable skills.
· Experience of building and managing relationships with colleagues.
· Good verbal and written communication skills.
· Ability to prioritise and effectively manage multiple tasks.
· Excellent planning and organisational skills
· Excellent attention to detail.
· Friendly and professional demeanour.
· A confident and friendly manner; would feel at ease representing the charity among varied external contacts.
· Able to work as part of a wider team as well as being proactive and can work independently.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 15th May 2024, with interviews likely to be held week commencing the 20th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process. Should you need any adjustments at either the application or interview stage, then please do contact us via our website.
How to apply:
Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK:
Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
The HR Officer and Executive Assistant role is a newly created position to reflect both the growing HR needs of the charity as the workforce expands, and the executive support required by the CEO and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the HR and organisational administration functions together at an operational level.
Reporting primarily to the Director of Finance and Resources and assisted by an external HR and Employment Law support service, this role will provide advice, guidance and support to all line managers in HR related matters whilst building and nurturing relationships with key stakeholders throughout all levels of the organisation. This will include support to ensure the efficient and effective management, monitoring and reporting of people metrics, from recruitment, development, retention through to attrition and at all stages of the employee life cycle.
The role will also provide crucial executive support to the CEO and SLT of three Directors, to ensure the smooth operation of their responsibilities and co-ordinating efforts of various parties to ensure completion of key tasks and actions.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
About you:
You will have at least 3 years’ experience of delivering HR support directly and facilitating line managers to deliver HR support. You will have a demonstrable understanding of employment law and the practical application of this, with experience of implementing HR administration and operational best practice for example, in the areas of recruitment, capability and performance management. You will help lead in creating an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential, which is critical for Day One as a young organisation.
You will have significant experience of providing proactive and responsive administrative assistance to senior staff and demonstrable experience of developing and managing effective administrative systems. Additionally, the ability to build and maintain trusted relationships through professional engagement and communication skills, both written and spoken, that are effective, empathetic and adaptable to different situations are key to this role.
You will be highly organised and responsive to others in a way that is both timely and professional with well-developed time management skills to manage competing priorities, ensure follow up of actions and meet deadlines whilst working under pressure. A high level of accuracy and attention to detail is critical to this role, whilst maintaining strict confidentiality.
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as Major Trauma. We provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
Please find the full application pack including job description on our website.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard - many of these children fall behind with reading simply because they lack the opportunity to practise.
Chapter One is a small but growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3,300 children in 2024-25.
Our unique Online Reading Volunteer programme pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
This role is an exciting opportunity for someone to contribute to the work of our fast-growing charity. You will work as part of the Chapter One Support Team, ensuring that our online reading volunteers have everything that they need - from onboarding to assisting with ID checks and responding to email queries. You will be the first point of contact for our online reading volunteers, so excellent customer service skills and a genuine interest in helping others is essential.
Reporting to the Performance and Data Manager, you will work for 25-30 hours a week (Monday to Friday) and will need to be available for an 09:30 am start each morning. You will work remotely, but must be located in the United Kingdom at the time of applying and whilst working. You will need to have access to a reliable internet connection. The start date for this role is 1st July 2024.
This role is ideal for someone home-based who wishes to work part-time in a fast-paced and varied administrative role.
Please do not send any applications or correspondence via the Chapter One website.
If you’d like to apply, please read the attached job description PDF and submit your CV and a covering letter. Your covering letter should:
- Clearly outline your suitability for this specific role
- Detail how you meet the essential qualities in the job description PDF
- Show your interest and passion for Chapter One, and the work that we do
Deadline for applications: 23:30 on Sunday 5th May. No applications will be accepted after this time.
Please submit your CV and a covering letter. Your covering letter should clearly outline your suitability for this specific role and should detail how you meet the essential qualities in the job description PDF. Any applications without a covering letter will be discarded. Please do not send any applications or correspondence via the Chapter One website.
The client requests no contact from agencies or media sales.
Harris Hill is looking for an interim Fundraising Assistant to support a national charity for 2 to 3 months on remote of hybrid basis, starting May 2024.
The role is full time but could be 30 hours per week. You can work remotely outside of London or hybrid inside London, supporting their mass participation team.
Key tasks and duties
Communicate with supporters on the telephone, offer tips for their fundraising, get to know them and build rapport.
Update records on our fundraising database.
Place orders for fundraising materials.
Respond to supporter queries via email and social media.
Any other duties that are within the scope and remit of the role and as agreed with your manager.
Ideally, you would have previous experience of working in a fundraising team, supporter care, or similar, happy to work predominantly on the phone, liaising with supporters.
If you are interested in this opportunity and would like to find out more, please get apply for more details.
Who we are:
The National Autistic Society is here to transform lives, change attitudes and create a society that works for autistic people.
We transform lives by providing support, information and practical advice for the 700,000 autistic adults and children in the UK, as well as their three million family members and carers. Since 1962, autistic people have turned to us at key moments or challenging times in their lives, be it getting a diagnosis, going to school or finding work.
The Autism Know How department, which this role sits within, supports organisations across sectors to improve both understanding and practice for professionals and employees in order to help to transform the lives of autistic people and families. We do this through diagnostic services, training, accreditation, consultancy and conferences.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family members for free!
Who we are looking for:
A Permanent Customer Relations and Sales Officer to work as part of a centralised sales team, which leads all Autism Know How sales, logistic and customer support enquiries.
Managing all aspects of the customer sales journey, this role will lead and deliver an effective, timely and professional customer journey and experience, maximising income potential and repeat business to ensure performance against team sales targets and to enable the society to continue to improve its offering for autistic people.
This role will work closely with colleagues across Autism Know How, Marketing, CRM and Business Development departments, and other relevant NAS teams where required.
This role will also deliver general administration and data processing as required.
To view the job description, please click here.
Where you will be working:
Home based, with occasional travel when required.
How to apply:
- To apply for this role please click the Apply button below
- When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
This post plays a significant role in the daily life of the Cathedral, and the post holder is responsible for ensuring all visitors have a positive experience, whether they are a sightseer, worshipper, event attendee or local resident.
Duties include leading, training and managing visitor facing staff and volunteers, including our brand-new Visitor Resource Assistants following the launch of our new digital guides. The post holder will work closely with our Volunteer Manager, and the Communications and Events teams to ensure a high-quality visitor experience for all.
Joyfully proclaiming the love of God in worship, outreach, welcome and care
The client requests no contact from agencies or media sales.