Supporter Care Assistant Volunteer Roles

Do you enjoy meeting people and engaging with them? We are looking for volunteers to join our team to provide a friendly face as people arrive at our Services. You will help people to connect with others, make them feel welcome whilst assisting our staff to run services for people that require support. Get in touch and make a difference!

What you will be doing:

• Work alongside staff to support people living in the service or accessing one of our drop-in sessions
• Welcoming and engaging people using the Service
• Holding conversations with people using the Service, checking in on their wellbeing and providing a listening ear/friendly face
• Motivate and inspire people to take part in activities
• Opportunities to deliver activities alongside the staff team and other volunteers
• Support with preparing light refreshments to create a relaxed environment
• To support with ad hoc and administrative tasks to ensure smooth running of the Service

The skills you need:

• Good communications skills
• Ability to provide a supportive and inclusive atmosphere that encourages learning and participation
• Calm and patient approach
• Maintain discretion and judgement when dealing with sensitive and/or confidential information

What's in it for you:

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!

Demelza Charity is seeking high calibre individuals to join our team of Trustees.
 
Demelza is an inclusive organisation, and we are committed to building a representative workplace, ensuring that we reflect the diversity of the children, families, and communities we support.
 
We encourage candidates from all backgrounds to apply for positions at Demelza and we celebrate the value of difference.
 
You do not need previous Trustee experience.  We offer comprehensive training and we pay all out of pocket expenses. Time commitment is up to 2 days every 3 months, broken down into meetings of around 2 hours and reading papers beforehand.  All dates are given one year in advance.
 
This year we have added targeting to our general trustee recruitment by looking for talented individuals with expertise in the following specific areas, to support our vital work in providing expert palliative and end of life care to babies, children and young people and support to their families. 
 
•        Do you have senior nursing expertise at board level or equivalent, with oversight for 
        clinical governance/quality.  You will support delivery of the clinical strategy with the 
        highest quality and user experience.  You will have excellent safeguarding expertise.
 
•        Medical expertise to strengthen the clinical strategy delivery and support a multi 
        disciplinary approach.  Your expertise might come from any relevant medical discipline – 
        eg paediatrician, critical care, any area of acute medicine.
 
•        Are you a senior experienced retailer, familiar with all aspects of maximising profitability 
        and positive customer experience.  You will help us to maximise the financial, 
        reputational and PR opportunities of our suite of retail outlets and optimise the model to 
        support growth.
 
•        We seek professional fundraising expertise for an income stream in excess of several 
        £million.  You will support the broad portfolio to strengthen and sustain the Charity for 
        the future.
 
•        Communications expertise to help us deliver a concise message to all our stakeholders.
        You will have previous senior level experience of delivering key messages and developing 
        a tone of voice that is inclusive and compelling to all involved with Demelza.
 
You may have other valuable skills.
 
Closing date 26th May 2024, interviews to follow.

MHA’s mission is to inspire the best care and wellbeing at every stage of later life. At MHA Lauriston, we provide residential, nursing, and residential dementia care for 60 residents.

Our care home is a busy environment with a variety of activity happening every day.  As a General Care Home Assistant, you’ll support the team with a variety of tasks that vary each week.

Main tasks and responsibilities: 

• Support residents with activities
• Support residents to access gardens
• Spend time with residents – playing games or chatting
• Delivering laundry to residents’ rooms
• Serve meals
• Set up activity sessions and general tidy after
• Basic admin– filing, photocopying, and updating noticeboards etc.
• Joining in with events or fundraising
• You must ensure that residents needs are put first, whilst respecting their privacy and independence
• You’ll maintain confidentiality
• You will be familiar with and adhere to MHA’s Health and Safety Policies and policies relating to your volunteering role.

Benefits for you:

• Help improve the quality of life for older people
• Support your community
• Keep socially active
• Be part of a friendly team
• Gain experience
• Learn new skills

Skills and qualities desired:

• Friendly
• Trustworthy
• Good communication and people skills
• Able to use your own initiative, but also able to ask for help when you need.
• You’ll be reliable and punctual
• You’ll be able to maintain confidentiality

Training, support, and requirements:

• You must be at least 16 years old
• A Disclosure and Barring Service (DBS) check and two character references are required
• Induction and training on safeguarding, health and safety and other training relevant to the role
• Ongoing support from a named contact

Times and Commitment:

• Monday-Sunday-11am-1pm. At least two hours a week.
• We ask you to be able to commit on a regular basis for a minimum of six months

*Please note- we can only accept applications from UK residents*

Do you enjoy meeting and engaging with new people? We are looking for a volunteer to join our team to provide a friendly face as people arrive at our Service. You will also support people to connect with others, feel welcome whilst assisting our staff to run services for people in crisis. Get in touch and make a difference!

What you will be doing

• Work alongside staff to support people accessing one of our drop-in sessions
• Welcoming and engaging people using the Service
• Holding conversations with people using the Service, checking in on their wellbeing and providing a listening ear/friendly face
• Motivate and inspire people to take part in activities
• Support with preparing light refreshments to create a relaxed environment
• Support with ad hoc and administrative tasks to support the smooth running of the Service

The skills you need

• Good communications skills
• Ability to provide a supportive and inclusive atmosphere that encourages learning and participation
• Calm and patient approach
• Maintain discretion and judgement when dealing with sensitive and/or confidential information

What's in it for you

• Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications
• Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
• Valuing You - We hold annual Volunteer Awards and Celebration events; We reimburse travel expenses and up to £5 for lunch for your volunteering; We hold social events and outings for our volunteers to get together and have some fun

Dove Lane is a 24 hour residential care service for adults with Learning Disabilities. We currently have 5 residents, male and female.

We have a volunteer opportunity available at Dove Lane, Harrold, Bedfordshire. We are located in Harrold, and as we are a rural area with limited public transport, if you are a car driver with access to your own vehicle you may find it easier to travel to us, we have onsite parking available. We are flexible on the days and times for your volunteering sessions.

We are looking for volunteers to deliver fun and engaging activity sessions. If you have a particular skill, or a general enthusiasm for all things arts and crafts we’d love to hear from you! The sessions can include board games, baking sessions, knitting clubs, music lessons, origami, gardening, our residents are keen to get involved!

There are other ways to volunteer too, our service has a lovely garden and we’d love help to build a sensory garden and really make the most of the space. You would be helping a member of staff to create an area where our residents can enjoy the outdoors during the spring and summer months.

As a volunteer with Creative Support we offer training for your role, access to a volunteer supervisor, an induction, a monthly volunteer newsletter, and an online volunteer support network group on Zoom. Together we can make a difference!

Suggested Time Commitment: 4 hours a week

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.

KEECH HOSPICE CARE….YOU CAN MAKE A DIFFERENCE.

Our Volunteers are at the heart of the day to day running of our shops.  We thank you for your time given to the charity.  The shops provide much needed income to provide nursing care for our patients.  Our purpose is to care for our patients and to support their families and friends.  Whilst aiming to provide the most efficient and provide appropriate care, both physically and emotionally in their home or at the Hospice.

TASKS

To welcome, assist and serve our customers in a warm and friendly way providing a good standard of customer service.

To ensure Gift Aid is explained clearly and promoted to all our donors, and thanking them for their valuable contribution.

To promote public understanding of our work and the importance of raising funds, including promoting Hospice events and activities to the public.

Helping sort, steam, hang and display our donated stock and rotate the stock following the Manager’s guidelines.

Dealing with customer purchases, confidently process the cash handling and the accurate operation of the till.

SKILLS & QUALITIES

Honest, trustworthy and respectful.

Enthusiastic with a positive attitude.

Good communication and numeracy skills.

Presenting and maintaining shop displays in an attractive way to help create sales.

Reliable, committed, dependable and flexible.

Enjoy interacting with the customers and working as part of team, as well as under your own initiative.

TRAINING AVAILABLE

Ongoing support, training and development opportunities.

Specific relevant courses – Health & Safety, Fire Safety and Equality and Diversity.

BENEFITS

On site training.

Develop new skills, and meet new people.

DRESS CODE

Well presented smart/casual appearance and appropriate comfortable shoes to be worn.

Volunteer badge to be worn.

AVAILABILILTY

Time, commitment and availability can be discussed and agreed by the Shop Manager.

Where possible to be able and committed to work four hours a week i.e. 9-1pm, 1-5pm

KEECH HOSPICE CARE….YOU CAN MAKE A DIFFERENCE.

Our Volunteers are at the heart of the day to day running of our shops.  We thank you for your time given to the charity.  The shops provide much needed income to provide nursing care for our patients.  Our purpose is to care for our patients and to support their families and friends.  Whilst aiming to provide the most efficient and provide appropriate care, both physically and emotionally in their home or at the Hospice.

TASKS

To welcome, assist and serve our customers in a warm and friendly way providing a good standard of customer service.

To ensure Gift Aid is explained clearly and promoted to all our donors, and thanking them for their valuable contribution.

To promote public understanding of our work and the importance of raising funds, including promoting Hospice events and activities to the public.

Helping sort, steam, hang and display our donated stock and rotate the stock following the Manager’s guidelines.

Dealing with customer purchases, confidently process the cash handling and the accurate operation of the till.

SKILLS & QUALITIES

Honest, trustworthy and respectful.

Enthusiastic with a positive attitude.

Good communication and numeracy skills.

Presenting and maintaining shop displays in an attractive way to help create sales.

Reliable, committed, dependable and flexible.

Enjoy interacting with the customers and working as part of team, as well as under your own initiative.

TRAINING AVAILABLE

Ongoing support, training and development opportunities.

Specific relevant courses – Health & Safety, Fire Safety and Equality and Diversity.

BENEFITS

On site training.

Develop new skills, and meet new people.

DRESS CODE

Well presented smart/casual appearance and appropriate comfortable shoes to be worn.

Volunteer badge to be worn.

AVAILABILILTY

Time, commitment and availability can be discussed and agreed by the Shop Manager.

Where possible to be able and committed to work four hours a week i.e. 9-1pm, 1-5pm

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer Personal Assistant/Office Manager. This role is ideal for an individual with experience as a P.A./Manager looking to work within the charity sector. 

Responsibilities typically include: 

• Acting as a first point of contact for enquiries: (email/calendar management and phone calls, managing diaries 

• Typing, compiling, and preparing reports, presentations, and correspondence. 

• Miscellaneous tasks to support the CEO which will vary according to projects and tasks but could include fundraising, event planning, social media, community outreach, press & PR. 

• Managing databases and filing systems. 

• Implementing and maintaining procedures/policies & administrative systems 

• Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

• Organization skills: The ability to prioritize tasks, manage time, and keep track of deadlines is crucial.  

• Communication skills: should be able to communicate effectively in writing. 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

Prior to submitting your application for this position, we suggest you visit our website to gain a better understanding of our organisation and our mission. 

 Volunteer Van assistant needed! – Eastbourne

Would you like to be a part of your local community and make a difference? Are you looking for a volunteering opportunity? Do you enjoy being physically active? If any of these resonated with you, then you are in the right place!

The role

We are looking for a Volunteer Van assistant to support our van team in our Furniture Now! Eastbourne store. This role will enable us to support our existing van team and run the van on extra days of the week and maximise the opportunity for furniture collection/deliveries for our charity. We are a donation-based furniture store charity, and donations are vital to the running of our operations. Helping us with the van would help us fulfil our mission and make a big difference!

There will always be a van driver with you, and sometimes a second van assistant as well. Full induction and training are provided ; such as Manual handling (and some of which you can add to your CV!).

By joining us, you will become part of the Furniture Now! Eastbourne store team which is made up of a Shop Manager, Assistant Manager, van driver, and van assistants as well as volunteers. Free hot beverages and biscuits are always available on-site and you will be able to join our team events!

Shift patterns

We are looking for support on Mondays as a priority but would be grateful to receive help anytime of the week! The shift pattern is either a half day (morning shift: 8.30am – 12pm or afternoon shift: 12pm – 4.30pm) or a full day (8.30am – 4.30pm).

Benefits

- Travel expenses are fully covered after 2 hours of volunteering!

- Volunteer discounts are available on all our second-hand stock!

- Taster shifts are available to see if this is the right fit for you.

- Grow your CV with a new experience and a new reference!

- Meet like-minded people and be a part of your local community.

About the Charity

Furniture Now! is an East Sussex chain of charity furniture stores, part of the Now! Charity Group Ltd. We aim to end local poverty and fight for the environment. We act at different levels by making furniture accessible to those most in need through our special two-tier discount, working in partnership with social funds to furnish refugees’ homes, and issuing grants to environmentally and socially focused local actions.

We recently started providing free sanitary products in all 3 of our stores in a bid to end Period Poverty. This is an exciting time to join our charity as we are also about to open a Community Shed in our Hailsham store to provide the local community with a third space, where people can meet, hang out, and upcycle furniture.

Our values

· People Matter: We value people, and their ideas and are committed to listening and acting on them.

· Leading social change: We are driven to improve the quality of life and social mobility for people in our communities.

· Sustainability committed: We care about the environment and consciously take action, actively finding ways to shape local green habits through recycling, reuse, and repair.

Location:

Furniture Now! Eastbourne

3A Courtlands Road

Eastbourne

East Sussex

Saturday Shop Assistant Volunteer needed! - Eastbourne

Would you like to be a part of your local community? Are you looking for a volunteering opportunity and making a difference? Do you enjoy the retail environment and have some unique skills you would like to put to good use? If any of these resonated with you, then you are in the right place!

The role

We are looking for Saturday Shop Assistant volunteers to support our Eastbourne shop team. The best thing about this is that you can make this role entirely your own: from serving customers at the till, to taking care of bookings, mending items that need a bit of love or bringing your incredible knowledge and passion to our Book section, there is always something to do on the shopfloor!

You will join a wonderful team made of a Shop Manager, Assistant Manager, van driver and van assistants as well as some volunteers. Free hot beverage and biscuits always available on site as well as bi-annual shop team events!

Shift patterns

We are looking for support on Mondays as a priority but would be grateful to receive help anytime. The shift pattern is either a half day (morning shift: 8.30am – 12pm or afternoon shit: 12pm – 4.30pm) or a full day (8.30am – 4.30pm).

Benefits

- Travel expenses fully covered after 2 hours of volunteering!

- Free parking available on site

- Volunteer discounts available on all our second-hand stock!

- Taster shifts available to see if this is the right fit for you

- Grow your CV with a new experience and a new reference!

- Meet like-minded people and be a part of your local community

About the Charity

Furniture Now! is an East Sussex chain of charity furniture stores, part of the Now! charity group Ltd. We aim to end local poverty and fight for the environment. We act at different levels by making furniture accessible to those most in need through our special two tier discount, working in partnership with social funds to furnish refugees’ homes and issue grants to environmentally and socially focused local actions.

We recently started providing free sanitary products in all 3 of our stores in a bid to end Period Poverty. This is an exciting time to join our charity as we are also about to open a Community Shed in our Hailsham store to provide the local community with a third space, where people can meet, hang out and upcycle furniture.

Our values

·People Matter: We value people, their ideas and are committed to listening and acting on them.

·Leading social change: We are driven to improve the quality of life and social mobility for people in our communities.

·Sustainability committed: We care about the environment and consciously take action, actively finding ways to shape local green habits through recycling, reuse and repair.

Location:

Furniture Now! Eastbourne

3A Courtlands Road

Eastbourne

East Sussex

Role Title:

Volunteer Activity Assistant

Location:

Ipswich Opportunities Without Limits

Day/Time required:

Flexible hours and days between Monday and Saturday 09.00 to 21:00

Organisation overview:

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for what they can do, and our mission is for disabled people to have equality, choice and independence.

Service overview:

We offer a rich and diverse programme of recreational, learning and employment opportunities from our centre’s facilities in Ipswich and the wider communities of Suffolk.

Situated close to the town centre, we benefit from excellent links to local transport and neighbouring community projects.

We’re a super friendly and welcoming service with enthusiastic, skilled and experienced staff and volunteers who support individuals to achieve their personal goals and aspirations.

Description of role:

To support customers with higher needs and communication difficulties one-to-one in a group sessions.

Key tasks:

· Support Activities Facilitators to deliver sessions for adults requiring support with physical and learning needs

· Support individuals to communicate and interact.

· To take part in various activities that are meaningful and of interest to customers and to you.

· Become part of a passionate and supportive team.

· Learn new skills.

· Be socialable and have fun.

Volunteers will not be engaged in “Regulated Activity” as defined by Schedule 4 to the Safeguarding Vulnerable Groups Act 2006 (as amended). This includes assisting people with personal or health care, and undertaking activities with children that are not supervised by staff.

A DBS check will be required as part of this role and will be carried out during the vetting checks of successful applicants.

Personal qualities required:

Within this role you:

· Supportive nature

· Outgoing and friendly

· Polite and respectful

· Patient and kind

· Good communicator

· Empathetic

· Calm, can do approach to tasks

· Able to work on own initiative as well as a team.

Benefits of volunteering:

· Become part of a passionate and supportive team.

· Help make a real difference to the lives of disabled and disadvantaged people.

· Gain new experiences and develop skills and confidence.

· Meet new people.

· Spend your time doing something that is worthwhile and rewarding

· Reimbursement of reasonable travel expenses

· Certificated training provided to prepare you for your role

· Day to day support from a designated member of staff

· Have fun!

Training available:

1. Safeguarding Vulnerable Adults

2. Child Protection in Health and Social Care

3. Equality and Diversity

4. Data Protection in Health and Social Care

5. Local induction

6. Health & Safety

Job Type: Volunteer

Schedule:

• Monday to Friday

Amazing, giving, inspiring and awesome are just a few of the words we would use to describe our volunteers.

Our volunteers play an integral part in the services we provide and the people we support. If you are looking for a rewarding role where you will really make a difference whilst gaining experience along the way, then join us here at Rethink Mental Illness.

About the role

We are looking for Volunteer Café Assistants to support our John Hall Wellness Gardens in Leek. You will be based at our new Cafe operation and, ideally, you will be able to commit 4 hours per week to volunteering.

You will receive training and regular supervision to ensure you feel confident in your role. 

About the service

John Hall Gardens is a Community Education Garden & Café green space for the community of Leek, local schools, colleges, and social enterprises. With the aim of enabling the local community to work/learn and socialise with people with mental and physical health support needs. This includes adults of all ages and children and young people.

Assisting the Café Supervisor and your fellow volunteers, you will play an integral part of John Hall Wellness Garden’s future, by helping to deliver a café experience for the general public, Friends of the Garden, and guests.  If you think you can make a difference and commit some time on a regular on-going basis, we would love to hear from you!   This is a real opportunity to develop your current existing skills, learn new skills and network with other volunteers. We welcome anyone wishing to gain experience or have an interest in going into the hospitality sector.

What you will be doing as a Volunteer Café​ Assistant

You will have the opportunity to assist with food preparation, presentation, cleaning and serving/selling high quality food and beverages.

Under the guidance of the Café Supervisor, you, together with other volunteers will ensure that the Café is compliant with all relevant health and safety legislation and pursuing an outstanding performance and food hygiene rating.

In addition, there will be further opportunities to support activity groups in the café, special events and input into event and menu planning.

The main tasks volunteer café assistants will support with are:

• Support Café staff, other volunteers and trainees in the smooth day to day running of the Café.
• Carry out basic catering tasks including food preparation, cleaning and serving food to customers.
• Operate the coffee machine (full training will be provided).
• Handle cash or card transactions and operate the till.
• Work with the Café Supervisor to ensure relevant paperwork is completed and checks are carried out ensuring compliance against relevant food safety and health and safety policies and procedures.
• Ensure kitchen area and Café are clean and tidy (including equipment, walls, floors, tables, work surfaces), and waste is discarded safely.
• Provide good customer service, dealing with visitors and customers in a friendly and polite manner.

What will make you a great fit for this role?

• Eagerness to learn and train in all aspects of the café catering operation
• Cheerful nature, good interpersonal skills, can communicate confidently with a range of people of all ages
• Good customer care service skills

Although this is not essential - you may also have:

• Basic food safety knowledge or HACCP. Further training, will be provided including allergens
• Experience in food handling and basic preparation of foods

Who are we?

We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”

Role Title:

Volunteer Activity Assistant

Location:

Cambridge Day Opportunities 

Day/Time required:

Flexible hours and days between Monday to Friday, 9.15am to 3.30pm (start and finish times can be flexible for parents / carers) 

Organisation overview:

Papworth Trust is a leading disability charity. Our vision is a world where disabled people are seen for what they can do, and our mission is for disabled people to have equality, choice and independence.

Service overview:

We offer a rich and diverse programme of recreational, learning and employment opportunities from our centre’s facilities in Cambridge.

We’re a super friendly and welcoming service with enthusiastic, skilled and experienced staff and volunteers who support individuals to achieve their personal goals and aspirations.

Description of role:

• To support customers with higher needs and communication difficulties one-to-one in a group sessions.
• Work alongside our Activities Facilitators to support the delivery of sessions. 

Key tasks:

• To work at the individual customer’s pace in a group, ensuring they can take part in sessions (for example cooking, baking, dance).
• Help the individual customer communicate and interact with the team and their peers.
• To help with confidence building by encouraging and empowering customer to engage, be creative and stay safe.
• Ensure that the individual is included in various aspects of sessions, and during breaks and lunchtime.
• Volunteers will not be engaged in “Regulated Activity” as defined by Schedule 4 to the Safeguarding Vulnerable Groups Act 2006 (as amended). This includes assisting people with personal or health care, and undertaking activities with children that are not supervised by staff. 

Personal qualities required:

Within this role you will:

• · Have a supportive nature
• · You are outgoing and friendly
• · You will be polite and respectful
• · You are patient and kind
• · You take a calm measured approach to tasks
• · You are a good communicator
• · You are empathetic and resilient

Benefits of volunteering:

• · Become part of a passionate and supportive team.
• · Help make a real difference to the lives of disabled and disadvantaged people.
• · Gain new experiences and develop skills and confidence.
• · Meet new people.
• · Spend your time doing something that is worthwhile and rewarding
• · Reimbursement of reasonable travel expenses
• · Certificated training provided to prepare you for your role
• · Day to day support from a designated member of staff
• · Have fun!

Training available:

• 1. Safeguarding Vulnerable Adults
• 2. Child Protection in Health and Social Care
• 3. Equality and Diversity
• 4. Data Protection in Health and Social Care
• 5. Local induction
• 6. Health & Safety

ABOUT THE ROLE

As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES

● Connecting service users to our services, projects and activities in person or by answering phone calls and emails

● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services

● Registering users on our database and keeping accurate records of services offered

● Monitoring internal calendars and appointments

● Sharing useful, up-to-date information with users as instructed by other team members

● Ensuring internal communications, flyers and handouts are up to date

● Interpreting calls for service users and supporting with non-official translations

● Supporting community members with basic application forms

● Liaising with staff in other departments and with external contacts

PERSON SPECIFICATION

● Good verbal and written communication skills in English and Spanish and/or Portuguese

● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners

● A caring, sensitive and non-judgemental approach

● Ability to cope with stressful and emotionally challenging issues

● Professionalism to handle sensitive and confidential information

● Excellent organisational skills, attention to detail and ability to multitask

● Ability to set their own work priorities, take initiatives and work with minimal supervision