Supporter Care Assistant, Fundraising department

• Location: Bristol, UK – office-based
• Salary: £21,905 p.a
• Duration: permanent
• 35 hours/week
• Benefits
• Pension

This is a great opportunity to join a professional fundraising team in a dynamic international development charity. Our goal is to reduce poverty and protect the environment in the drylands of Africa – helping some of the poorest communities in the world to grow a way out of poverty.

We’re looking for an enthusiastic, personable and conscientious individual with a passion for providing excellent supporter care for Tree Aid’s donors. Your role will be to support all areas of administration for the Supporter Fundraising department, primarily through the administration of donations, donor correspondence and database analysis.

Key objectives are to:

1. To support all areas of administration for the fundraising department
2. Process donations and respond to enquiries, maintaining a high level of donor service
3. Work with the Finance Department to ensure accuracy of donations reporting
4. Assist with income generating activities and provide support to the Fundraising Officers

Who we are looking for:

We’re looking for an enthusiastic, friendly and organised administrator to join our professional fundraising team.

You will be confident in communicating with our supporters on the telephone and by email, have excellent written communication skills and be familiar with using databases for inputting and analysing data.

You will be responsible for a variety of administrative tasks, have excellent organisation skills and will be expected to play a vital role within the fundraising team.

The full job description and person specification, and equal opportunities monitoring form can be downloaded from the Tree Aid website. Candidates must be legally entitled to work in the UK at time of application.

Apply through the Tree Aid website. Please send us your CV, together with a Supporting Statement (max. 1 page) explaining how you meet the person specification, and equal opportunities form.

Candidates must be legally entitled to work in the UK at time of application. As a charity with limited resources we can only respond to successful applicants.

Key dates:

• Closing date: 9am Monday 15th March
• Online task submission: Wednesday 17th March – you will be notified of this if successful at first stage
• Interviews: Thursday 18th March
• Start date: Monday 19th April or as soon as possible thereafter

Our approach to recruitment:

We value diversity and welcome applications from applicants from all backgrounds. We particularly welcome applications from people with a Black, Asian or minority ethnic (BAME) background.

We recruit with openness and transparency. We employ people on the basis of their ability to carry out the role being recruited for. We ensure that no applicant receives less favourable treatment than any other on the grounds of disability, gender, race, religion or belief, age, sexual orientation, marital status, parental status, caring responsibilities or hours of work.

Supporter Care and Fundraising Assistant
Location: Bristol, BS3
Hours of work: Full or part time considered
Duration: Permanent
Salary: £18,000 - £21,000 FTE

Searching for a career with purpose? Looking to make a real difference in your local community? 

At Great Western Air Ambulance Charity, we are looking for a special kind of person to take on an exciting new role in our small team. As Supporter Care and Fundraising Assistant, your purpose is simple: making every single one of our amazing supporters feel fantastic. What a lovely job! 

At GWAAC we know that our lifesaving care would be impossible without our incredible donors. You will focus on making sure we are doing everything we can to let our supporters know what a difference they make. With full support and training to develop your skills in fundraising, this role will progress your career in the charity sector, whilst making a real difference to families across the South West. 

When you work for us, you feel part of something special. By the time you come into work in the morning, our crew may well have saved the life of someone you know, or someone living in your local community. You will be a vital part of this team, helping to make sure that our Critical Care Team can be there for those in need. 

We’re not looking for years of experience in fundraising, but we do want someone who is passionate and enthusiastic - someone who believes that nobody in our region should go without our lifesaving service. Whether you are looking for your first step into the wonderful world of charity, or you are looking to change up your career for something more meaningful, we can assure you that once you are a part of Team GWAAC, you will never look back.

If you are passionate about saving lives, and committed to caring for people in your local community, it sounds like this could be the opportunity for you! 

Closing date: 9am on Friday 2nd April

TO APPLY AND FOR MORE INFORMATION:

If you would like to apply and find out more about this position, please click the apply button to be directed to our website where you can download the job description and complete the application process. 

No agencies please.

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £25,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 25th March 2021
Interviews:  Beginning April 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Our charity is on an incredible journey and this is a hugely exciting time to join our team.

2020 saw the UK come together in an outpouring of love and support for the NHS. As the NHS’ national charity and membership organisation for the NHS’ official charities throughout the UK, NHS Charities Together is the central charity receiving additional funding and support for our National Health Service where and when it needs it most. Thanks to phenomenal public support, our national Covid-19 Appeal has raised more than £150 million to help NHS staff, volunteers and patients through the immediate and long-term effects of coronavirus. 

The recruitment of this post is part of an ambitious plan to develop and execute a proactive and sustainable Fundraising strategy.

We are a small but growing staff team and as Supporter Care Officer you will play a key role as we work hard to make a difference to the lives of NHS patients, staff and volunteers.

You will be responsible for responding to enquiries from potential supporters by providing information on the latest fundraising activities and ensure when thanking donors, the impact of their donation is highlighted.

If you have a can-do, positive attitude with a passion for building relationships that can inspire an enquirer to become a supporter for NHS Charities Together then we would love to hear from you.

Interviews: 17th and 18th March 2021

The Supporter Care Advisor helps those with sight loss to live the life they choose by providing a first-class customer service to current and future potential supporters with the aim to maximise retention of existing supporters and grow a long-term supporter base. This role is responsible for answering supporter queries and concerns by phone, email or postal correspondence.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

The successful candidate will be required to work in the Reading office, including during lockdowns.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate profile

To be able to fulfil this role, and provide help to those with sight loss, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience in administration within a Customer Service environment.
• Demonstrable experience of using a Customer Relation Management (CRM) system to record customer activity.
• Proven understanding of Gift Aid and data protection regulations.
• Good Microsoft Word, Outlook and Excel skills.
• Demonstrable evidence of willingness and ability to deliver the highest standards of customer care.
• Confident telephone manner showing patience, empathy and listening skills.

Desirable
• Previous exposure to working in the charity sector.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply
Applications need to be made using the online application form, accessed using the ‘apply’ button above. As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Supporter Care Administrator

London

£20,286 - £24,344 per annum

35 hours per week

Permanent

The National Deaf Children’s Society is the leading charity dedicated to creating a world without barriers for deaf children and young people. We are almost wholly reliant on income received from supporters and donors to the charity. Looking after these supporters is crucial. 

Working in the Fundraising and Communications department, the Supporter Care Administrator will be responsible for dealing with enquiries from the charity’s supporters and members of the public, delivering excellent supporter care to all.  This involves working with internal colleagues and external fundraising agencies to manage supporter care processes effectively including all areas of administration.

In addition, the Supporter Care Administrator will ensure that processes are in place so that supporters’ donations are added to the organisational database, banked and thanked in a timely and accurate manner, and that complaints are dealt with appropriately. The post involves significant database work so close attention to detail and accuracy is important. 

You will have experience of working in a fast paced customer care environment, ideally within a charity, be an effective communicator and a confident user of Excel and Word. Previous database experience would be preferable. 

To apply for this role you will have to complete an online application and specify how you meet the person specification criteria, as outlined in the job description. To do this, we suggest that you download the job description from our website prior to starting your application.

Currently, the application process works best on desktop / laptop devices.

The closing date for applications is on Wednesday 10 March 2021 at 23.59.

We expect interviews to be held via Zoom on Monday 22 and Tuesday 23 March 2021.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure form. 

We strive to provide an accessible recruitment process. If a disability or long term condition makes it difficult for you to complete our application form, please contact us to discuss alternative formats. If you require reasonable adjustments for taking part in the interview, please indicate this in response to the corresponding question in the application form. 

Additional information about the support we offer is on our jobs page. 

We are a Disability Confident Employer and committed to offering interviews to candidates who request to be considered under the disability confident scheme and meet the minimum requirements of the person specification.

The National Deaf Children’s Society is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment. 

We are also committed to promoting work-life balance amongst our staff.

Our client, an international health charity is looking to recruit a Supporter Care Officer, the charity has gone through an impressive state of growth, tripling their income over the past 5 years. The successful candidate will deal with all incoming supporter enquiries, ensuring that excellent care is delivered to all existing and prospective supporters. This role will also include a small amount of database administration.

Duties for the Supporter Care Officer:
First point of call for all supporter queries, new and existing
Sending thank you and communication emails and letters
Assisting the manager with supporter journey projects
Manage banking and post
Amending records and updating Gift Aid status
Sharing donor communications with internal teams
Process and reconcile incoming gifts
Updating donor information and records

You will have:
Previous experience within supporter or customer care
Strong data administration skills
Ability to work from own initiative
A passion and interest for excellent supporter care and communications

If you would like to have an informal discussion, please call on 02030 062787 or email [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Supporter Care Administrator

• Salary: £17,798 p.a (£22,248 p.a. Full time equivalent)
• Contract: Part time (28hrs a week), permanent
• Location: CSW Office in New Malden.  Currently full-time remote working due to pandemic restrictions.

The Role

This is an exciting opportunity to join a dynamic and internationally respected religious freedom advocacy organisation.

For this role you will often be the first point of contact for supporters, media representatives and CSW partners.  We are looking for a warm, friendly person who loves people and is also highly organised and able to keep our processes running smoothly. Full training will be given where necessary.

Key responsibilities (full responsibilities listed in the application pack):

• Act as the first port of call for CSW supporters, media representatives, and other interested parties.
• Answer telephone enquiries, observing the organisation’s security protocols and with an understanding of the communications guidelines regarding the current work of CSW.
• Manage email inboxes, responding to all supporter enquiries and dealing with general CSW business.
• Take and process donations over the phone.
• Oversee the smooth running of reception, including receiving visitors and processing deliveries.

CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief.  

Essential criteria (full criteria listed in the application pack):

• High level of good interpersonal skills – especially on the phone.
• Proven office administrative and customer facing experience within the commercial, public or third sector.
• High level of organisational and administrative ability.

Closing date for full applications:  Noon Monday 15 March 2021.

This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.

Temporary Supporter Care Officer (Income Processing), London, Health Charity, £18 per hour via umbrella (In Scope IR35), contract (up to 3 months)

• Are you a supporter care officer with experience in processing income from supporters?
• Do you have a background of providing excellent donor care?
• Would you like to work for a leading and innovative health research charity?

I am working alongside a health research charity. They are seeking an excellent Temporary Supporter Care Officer (Income processing) to come and in support the charity with ensuring efficient and effective processing of income from supporters as well as providing excellent donor care.

In this role, you will be responsible for...

• Ensuring efficient and effective processing of income from supporters as well as providing excellent donor care
• Processing and posting all income onto the charity's database (ThankQ)
• Administering thank you communications to all supporters
• Receiving donations over the telephone by Credit/debit cards
• Carrying out donation processing and administration duties for CAF
• Adhering to all data protection, data maintenance, PCI compliance and data collection procedures

You will be ideally suited for this position if you have…

• Experience of working in supporter care
• Worked with databases and previously produced reports, analysis and statistics
• Experience of working with charity CRM databases (preferably ThankQ)
• Strong relationships building skills
• Excellent communication skills
• Ability to work autonomously

What next?

An appointment is looking to be made urgently, with applications being reviewed on a rolling basis. As such this opportunity is liable to close at short notice so apply now to avoid disappointment! If you wanted to find out more about this Temporary Supporter Care Officer (Income Processing) position, get in touch ASAP on the below:

Tel: 0207 269 6338

Email:

________

As an employer, we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

If you know anyone looking for a new role, your referral could earn you £250

The consists of five distinct brands: , , , and . If you or anyone you know is looking to join our growing recruitment team, speak to us today. £250 is on offer for any referrals we successfully hire.

Based within the Fundraising Team and working closely with Finance, the post holder will ensure the efficient and effective processing of income from supporters and provision of excellent donor care.

Client Details

A Childrens Charity in Central London, offering 3-6 months home working

Description

· Processing and posting all income (i.e. cheques, postal orders, cash, CAF, Charities Trust vouchers) onto the ThankQ database, ensuring that all income information is kept up to date and within timescales set

· Administer and write thank you letters and emails to supporters ensuring that all donors are given the opportunity to make their donation tax effective, where appropriate, by sending out 'Gift Aid Asks' and follow up with reminder emails when Declarations not returned, following agreed processes.

· Set up and amend Gift-Aid Declarations on the supporter database (oral and written) as necessary whilst ensuring that accurate records are kept in accordance with the gift aid procedures and the Inland Revenue's requirements in this area.

· Be responsible for receiving donations over the telephone by Credit/Debit cards - displaying excellent customer care skills at all times.

· Communicate with donors, supporters and internal people to resolve all queries in a patient and sympathetic manner, promptly and courteously whilst displaying excellent customer care skills at all times.

· All communications with supporters and donors to be accurately recorded on the ThankQ database following agreed procedures.

· Follow agreed processes for coding all income accurately including restricted income.

· Carry out donation processing and administration duties for CAF.

· Download and reconcile weekly reports from JG and VMG and prepare for importing donations accurately onto the supporter database

· Download and reconcile monthly reports from CAF, Charities Trust & Charitable Giving and prepare for importing payroll giving donations onto supporter database. All to meet month end and team timescales.

· Prepare, reconcile and import relevant files from online giving platforms (JG, VMG, Much Loved, etc) and other sources (credit card, direct debit, standing orders, cheques and cash) into ThankQ within agreed schedules.

· Add and amend details within the supporter database, follow data protection, data maintenance, PCI compliance and data collection procedures.

· Maintain the security and confidentiality of individual details as required at all times.

· Follow agreed processes for filing, storing and destroying paperwork.

· Follow the agreed process for complaint handling. Reporting any problems as and when they arise.

· Complete other Supporter Care duties as required by the Senior Fundraising & Events Coordinator

Profile

• An understanding of the charity sector and charity income streams
• Substantial experience of working with databases and experience of producing reports, statistics and analysis
• Experience of monitoring and maintaining recording systems and procedures
• Experience of using a range of IT packages including ThankQ (or Raisers Edge) & MS Office (word processing, spreadsheets and databases

Job Offer

£14-15ph & Working from Home

Flexible location, including working from home

Closing date: 21 March 2021 at 11.30 pm

Do you have an understanding of excellent customer service or marketing communications, good line management skills and a desire to develop within an innovative and growing team? Then join Shelter as our Community Fundraising Supporter Manager and you could soon be part of an exciting new national fundraising initiative.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Community Fundraising at Shelter exists to provide a quality experience for supporters who want to organise their own fundraising and events. The team is made up of Regional Fundraisers, as well as a brand-new National Team that's recently been introduced to create new, proactive mass activity products, develop the supporter experience and scale up our impact across the UK. A key part of Shelter's long-term fundraising strategy, it's an exciting time to join us as we go through a big period of growth. This role will be an essential part of that growth.

About the role
If you're looking to specialise in supporter experience and community fundraising in a role that offers plenty of scope to grow, you're in the right place. Join our brand-new National Team where you'll focus jointly on the transformation of Shelter's supporter experience and the line management of our team assistants, whilst also gaining exposure to a variety of other areas too. Working with the assistants to ensure the delivery of excellent customer service (supporter care) for community fundraisers will be key, as will designing processes to implement this effectively. And, when it comes to monitoring & reporting on relevant budgets or working collaboratively to support other projects across the wider Community & Events team, we'll count on you.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
A flair for providing excellent customer service (supporter care) is key, as is the ability to effectively line manage multiple staff members - and if you have knowledge of best practice in marketing communications, even better. Your project management experience will be invaluable, particularly the ability to identify and create new processes, manage budgets and embrace ambitious targets. Results-driven and excited to improve Shelter's community fundraising offerings, you're great at building relationships, sensitive to others' needs and ready to put fundraisers at the heart of everything you do.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Salary: £19,743.12 per annum

Hours: 37.5 hours

Job Type: Permanent

Service: Learning Disabilities

Location: Ealing

Shift Pattern: Various 

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 33 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after 12 months service)

About the role

The role of a Support Worker is to enable the people we support to manage aspects of their daily life.

Duties will include:

• Making a difference to the lives of those you support
• Help to use a range of recovery oriented and person-centered planning tools
• Ensure all plans and records relating to the people we support are accurate and up to date
• Support with everyday tasks to maximise the individual’s independence
• Work in a consistent and positive way with local managers and other team members to ensure people get a great service
• Undertake various levels of personal care and manual handling

About you

To be a Support Worker at Certitude, experience is not essential. Full training will be given; however, the following are essential:

• Ability to motivate others and build confidence
• Ability to work on your own initiative and also be a great team player
• Practical, adaptable and organised
• Have interests and skills that they are willing to share and get others involved
• Ability to use technology – PC and modern technology equipment

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we are able to support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £48m.

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP

Salary: £20,810.04 per annum

Hours: 37.5 hours

Job Type: Permanent

Service: Mental Health

Location: Harrow 

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 33 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after 12 months service)

About the role

The role of a Support Worker is to enable the people we support to manage aspects of their daily life.

Duties will include:

• Making a difference to the lives of those you support
• Help to use a range of recovery oriented and person-centered planning tools
• Ensure all plans and records relating to the people we support are accurate and up to date
• Support with everyday tasks to maximise the individual’s independence
• Work in a consistent and positive way with local managers and other team members to ensure people get a great service
• Undertake various levels of personal care and manual handling

About you

To be a Support Worker at Certitude, experience is not essential. Full training will be given; however, the following are essential:

• Ability to motivate others and build confidence
• Ability to work on your own initiative and also be a great team player
• Practical, adaptable and organised
• Have interests and skills that they are willing to share and get others involved
• Ability to use technology – PC and modern technology equipment

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1800 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we are able to support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £48m.

Do you want to be a Support Worker at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP

Salary: £20,810.04 per annum plus £269.37 Life Enabler Allowance

Hours: 37.5 hours

Job Type: Permanent

Service: Learning Disabilities

Location: Hounslow

Shift Pattern: AM shifts (from 7-8am to 2-3pm), and PM shifts (2-3pm to 9-10pm), working on a rota of 5 shifts a week with two days off. Around one or two sleep-in shifts a week

Benefits

• A stimulating work environment full of opportunities to learn and develop
• 25 days annual leave, pension scheme and 24-hour Employee Assistance
• Paid Enhanced DBS
• Eye care vouchers
• Travel season ticket loan & Cycle to work Scheme (eligible after 1 years’ service)
• Perkbox

About the role

The role of a Life Enabler is to enable ensure the people you support are achieving person centred outcomes, maintaining and increasing their independence and skills to enable them to be active in their communities. You will focus on active support, physical and emotional wellbeing, communication and understanding and achieving purpose. Support will flex with people as their needs and life choices change.

Duties will include:

• Building great relationships with the people you support and others who are important in their lives (families, friends, staff and external professionals)
• Ensuring people are supported in everyday tasks in a respectful way, to meet their individual needs and preferences; by enabling them to do as much as possible for themselves and empower them by offering as much choice, control and involvement as possible – whether it is assistance to eat, wash, provide medication, enhance their mobility, communicating their needs, support with finances, getting in touch with friends, taking part in classes and being active members of their communities
• Being confident to adapt behaviour to individuals and situations
• Ensuring individualised support helps people tackle challenges and achieve their goals

About you

To be a Life Enabler at Certitude, the following are essential:

• Experience of supporting people who have learning disabilities/and or autism to become more active in their community
• Ability to make and maintain great relationships with others
• Ability to motivate others and build their confidence to try new things
• Ability to adapt support and think around problems to develop creative solutions for people
• Knowledge of the Mental Capacity Act and Deprivation of Liberties safeguards
• Ability to work within a team structure and understand the importance of team work
• Ability to use a range of technology –internet, emails, Microsoft Office, smart phone, iPad etc.

About the Organisation

The Certitude Group are proud of our history of supporting people with complex mental health needs and learning disabilities. We support more than 1500 people across London through a diverse range of support services and believe in providing the right level of support, to enable individuals to flourish, contribute and live a good life.  

As a Gold Level Investor in People, we have high employee engagement and a strong commitment to people development from both our Board and Leadership Team. As a result, we can support people with mental health needs and learning disabilities to live the life they want to lead; happy, healthy, respected as equals and valued for their contribution within communities.

We aim to be the best social care employer in London and are proud of our reputation as a London employer - employing more than a 1500 staff and volunteers with a turnover of £45m.

Our Values

• Working Together
• Continuously Improving
• Inspired by People
• Dependable

Do you want to be a Life Enabler at Certitude? Complete an application form and someone from the Recruitment Team will be in touch! 

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Support Worker, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Mental Health Worker, Healthcare Assistant, Care Staff, Community Development, Care Worker, Vulnerable People, Social Worker, Not for Profit, NFP