Supporter care manager jobs in east molesey, surrey

(2 Days Per Week | £12,000–£12,600 Per Year | £28,500–£31,500 FTE | 12-Month Contract | Remote with Some Travel)

Animal Welfare Investigations Project (AWIP) is a specialist not-for-profit organisation dedicated to ending cruelty through intelligence-led investigations, criminal prosecutions, and systemic change.

We are investing heavily in building a world-class legacy fundraising program. We're seeking a passionate and dedicated Part-Time Legacy Officer to help steward our most visionary supporters — securing transformational gifts that will protect animals for generations to come.

About the Role

As our Legacy Officer, you will be at the heart of one of the most important projects in AWIP’s future.

You will:

• Build warm, trusting relationships with legacy pledgers and prospects.

• Respond to supporter enquiries about Gifts in Wills.

• Steward confirmed pledgers through personalised updates, thank you letters, and occasional calls or events.

• Maintain accurate CRM records for legacy prospects and pledgers.

• Create simple, heartfelt communications to inspire and retain pledgers.

• Host occasional small-scale legacy events (virtual or in-person).

• Report on progress to the Executive Director.

This is a 12-month temporary contract with a strong possibility of extension or becoming permanent based on program growth and conversion performance.

About You

We’re looking for someone who is:

• Warm, empathetic, and relationship-driven.

• Organised with excellent attention to detail.

• Self-motivated, able to manage workload across 16 hours per week.

• Comfortable communicating by email, letter, and phone.

• Committed to animal protection and the long-term power of Gifts in Wills.

• Holds or is willing to work towards a recognised legacy qualification (e.g., CiCLA or Certificate in Legacy Fundraising).

• (Preferred) Adherence to a cruelty-free – vegan or vegetarian – lifestyle with a passion for protecting animals.

• (Preferred) Previous experience in legacy fundraising, supporter care, or major gifts.

We value attitude and potential highly. Training and support will be provided for the right person.

Role Details

• Salary: £12,000–£12,600 per year (equivalent to £28,500–£31,500 FTE).

• Working Hours: 16 hours weekly total, fully flexible working. Overtime (time off in lieu) may be available for extra workload.

• Location: Remote (occasional travel for in-person team meetings and/or supporter events — expenses paid).

• Contract: 12 months initially, with strong potential to extend or become permanent.

• Benefits:

  • 25 days annual leave pro-rata, plus bank holidays.

  • Employer pension contribution (auto-enrolment scheme).

  • Private healthcare insurance.

  • Expenses covered for travel related to work.

  • A flexible, supportive working environment.

  • Fully funded membership of the Institute of Legacy Management (ILM), supporting your professional growth in the legacy fundraising sector.

How to Apply

Please submit your CV and a short cover letter (no more than 2 pages) explaining why you would be a great fit for this role.

Early applications are encouraged as we may close recruitment early if we find the right candidate.

Help build a future where animals are protected forever. Join AWIP and create a lasting impact that spans generations.

Job Title: Part-time Co-production Coordinator - Adults
Salary: £30,000 FTE
Hours: 18 hours per week. To be worked 3 days a week (6 hours per day)
Contract: 1-year, fixed term
Location: Mainly home based with regular meetings in the London Borough Hammersmith & Fulham

Parent/Carer Co-production Coordinator to empower and support parents of young adults with SEND.

Are you passionate about making health and social care systems work for families who have young adults with SEND?

Do you enjoy developing relationships, collaborating and contributing to better outcomes for the people that most need joined up support?

Do you have lived experience of using health and social care services as a parent or carer?

Parentsactive CIC is the parent/carer forum for Hammersmith and Fulham and works to empower parent/carers of children and young people with special educational needs and disabilities (SEND) from birth through to adults.

We are delighted to be recruiting a Co-production Coordinator to work alongside our parents and carers of young disabled adults to ensure they have meaningful opportunities to inform and influence strategic and operational developments across Hammersmith and Fulham that will lead to a better future for them and their young person.

The Co-production Coordinator will support the coordination of a range of activities designed to increase coproduction across the borough’s health, education and social care systems.

The successful candidate will be passionate about coproduction and ensuring the voice of people with lived experience is heard. They will have strong skills in working collaboratively with a wide range of people including families, statutory and third sector partners. The person will be a good listener, compassionate and understanding of the issues related to supporting a disabled adult to live their best life and have the confidence to challenge when necessary.

Last date to receive applications: 13th June 2025 6 pm

Interview date: 2nd July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

No agencies please.

Senior Events Executive, Global’s Make Some Noise

This is a rare opportunity for someone with a minimum of 1-2 years events experience looking to take the next step and expand their skills by working on a diverse range of events ranging from our high profile celebrity fronted gala Global’s Make Some Noise Night, to stewardship events at incredible venues including Downing Street and The House of Lords to breakfast events in Global’s Leicester Square office. In addition, you will have the chance to broaden your skills by volunteering at major events including Capital’s Summertime Ball and Jingle Bell Ball, and help shape new events led by presenters and committees.

It is a hugely exciting time to join, as events are set to play an instrumental role in helping the charity develop a new dynamic portfolio to engage new high value supporters. This role will be pivotal in shaping the future calendar and helping to meet our ambitious targets.

Key Responsibilities:

Event Management and Supporter Stewardship (30%)

• To support the Senior Events Manager in ensuring that every event plan is delivered to the highest level

• Provide support on guest management, ensuring a smooth process for guests during the lead up to and on the day of the event.

• Build and maintain strong relationships with major donors, guests and stakeholders ensuring excellent stewardship and recognition through access to incredible Global Event and Podcast experiences.

Fundraising Auction/Prizes (35%)

• Collaborate with the Senior Manager to devise ambitious and engaging fundraising mechanics ranging from innovative Sponsorship. Opportunities, to show stopping Auctions to inspiring pledge moments

• Lead on securing auction prizes for relevant events, developing relationships with key supporters and external businesses to secure exclusive and desirable auction items, and lead the build for the online auction site.

• Manage the auction fulfilment process, ensuring all auction winners are thanked post event and that lots are fulfilled in a timely manner.

• Oversee online auction platform, ensuring accurate listings, engaging descriptions and looking for ways to maximise income.

• Support prize procurement across the team as required.

Event Adminstration and Processes (35%)

• To support the Senior Events Manager with financial management of each event, supporting on areas such as: budgeting, planning, controlling and monitoring expenditure as appropriate and managing income against targets, KPI’s and provide regular revised projections as required.

• To maintain good practice in the use of database system ensuring that information is recorded accurately to allow for excellent supporter care, stewardship and accurate analysis of event performance.

• To keep up to date with current competitor activity, potential new opportunities for events and improved ways of managing and developing events.

• To undertake any other tasks reasonably required.

What you’ll love about this role

• Think Big: Every day is an opportunity to get creative, working with multiple teams within Make Some Noise, from across Global and our Growth Advisory Board to bring fundraising events to life including our annual gala ‘Global’s Make Some Noise Night’and Spring Reception

• Own It: Take charge of exciting projects from guest list management to prize outreach, and see them right through to completion

• Keep it Simple: Help the events function run smoothly during busy times, keeping on top of the detail and streamlining processes

• Better Together: You’ll have the opportunity to develop a variety of new business, fundraising and event management skills through building amazing relationships within the team and across Global

What success looks like:
 
In the first few months, you’ll have... 

• Worked closely with the Senior Events Manager to understand the events calendar and new strategy

• Assisted with planning our annual gala taking place in November 2025 aiming to raise £1million+

• Understood event project plans and key processes including guest management, finance processes and managing the events inbox

• Shared new ideas to help shape future sponsorship and fundraising mechanics

• Established a plan to lead Prize outreach and fulfilment for future fundraising events, being the main point of contact for 50+ prize contacts, organising their experiences using great project management and customer service skills.

• Built internal relationships with some of the charity’s most valuable stakeholders in Global, as well as valued and long-term external supporters and suppliers

• Utilised your new relationships to sell-out our charity allocation of VIP tickets to a range of Global events

• Designed brilliant assets for our events from engaging invitations to donation cards

• Supported the team in the lead up to our annual Make Some Noise appeal in October

What you’ll need 
 
The ideal candidate will have a passion for events, be proactive and willing to develop and implement innovative solutions, capable of the following: 

• Background: Previous experience in a charity or events agency environment. An understanding of working within a charity’s Special Events Team is an advantage.

• Relationships: You’ll be an excellent communicator with the ability to build rapport, engage supporters and secure support from external stakeholders.

• Resilience: You’ll be a self-starter with great energy and stamina, and the ability to bounce back from setbacks with positivity and determination.

• Event Management: You’ll have a good understanding of event management processes and excellent attention to detail

• Fundraising proven success supporting on a range of fundraising mechanics used at events.  Experience working with the EMMA Auction platform will be helpful.

• Finance: Proven experience of managing finance processes and invoices with suppliers and supporters

• Planning: You’ll be highly organised, with demonstrable experience of working under pressure, often to tight deadlines. 

• Creativity: You’ll be a creative, innovative thinker with eye on trends to help identify incredible auction prizes, invitations and future event ideas

• Proactivity: A proactive thinker, always looking to spot improvements and opportunities, and using your initiative to spot issues before they occur.

• Team player: Seeing a project right through to the end – working out of hours when necessary and to support our events. We’re looking for a supportive, enthusiastic and proactive team member with the drive and determination to help out and get things done and who is always looking to spot opportunities. 

• Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential

• Building Trust: Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team

Creating a place we all belong at Global

We are dedicated to creating a place where different voices are represented, amplified and celebrated. We know that we can’t serve our diverse audiences without first celebrating it in our people, which is why we’re passionate about creating an inclusive culture where every Globaller can belong. So, no matter who you are or where you are from, you can find your place at Global.

As a charity, we believe in the importance of a healthy work-life balance and the value of a flexible and agile workforce. Therefore, we operate a Smart Working approach. If you need us to make any reasonable adjustments during your recruitment process, drop us an email we’ll be happy to help.

Home-Start Epsom, Ewell and Banstead is a voluntary organisation committed to promoting the welfare of families and children.  Staff and Volunteers offer regular support including emotional and practical help to families in their own homes and specialist projects within the community.

We are recruiting for a part-time Administrator/ Finance Assistant who will work with the Manager and a small team to ensure the organised and efficient operation of the charity. You will need excellent administrative, organisational, IT and finance skills to provide administrative and financial support for all aspects of Home-Start’s work.  Experience of running payroll and using online accounting/payroll software would be beneficial.  Ideally suited to an excellent administrator who can develop into the finance role.  Training will be provided.

A good standard of education (GCSE, and relevant administration/ finance qualifications and/or experience), together with sensitivity and excellent communication skills are essential. You should understand and be committed to the role of the voluntary sector, be able to work in a small team, and demonstrate the ability of taking initiative.  An enhanced disclosure check will be required.

The closing date for applications is Monday 2nd June (11:59pm)

Interviews will take place during the weeks of 9th & 16th June 2025

For an informal discussion or for more information, please contact the office at the details on our website and our CharityLog profile.

Please note: Following Safer Recruitment standards, we do not accept CVs. Home-Start Epsom, Ewell and Banstead is committed to safer recruitment practice as an important part of safeguarding and protecting children and adults at risk.

Home-Start is committed to equality of opportunity and diversity and actively encourages applicants with different backgrounds and experiences.

Home-Start Epsom, Ewell and Banstead is a Company Limited by Guarantee No 8765689 and Registered Charity No 1156539

Job Title: Independent Visitor Co-ordinator

Service: Children’s Rights Services, London and the South East

Reporting to: London Lead IV Coordinator

Salary: £27,000 - £27,675 per annum

Location: Hybrid (Coram Campus with homeworking and work in the community)

Hours: 35 hours per week

Contract Type: Permanent

Job Introduction

• Are you passionate about supporting and developing volunteers?

• Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?

• Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in London. We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services.

Our work

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

• Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives. This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.
• A National Helpline to provide access for children and young people to advocacy and advice, with access to legal advice and links with other national services.
• Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.
• Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.
• Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.
• Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives.
  • Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.
  • Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

About the Role

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of London.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of 28 days’ annual leave per year, with increases linked to years worked at Coram Voice. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process

Shortlisting will be undertaken by Grace Maher, Children’s Rights Services Manager and Jade Joseph, London Lead IV Coordinator. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

• We cannot accept general CVs. When completing your application form, address each point of the person specification and demonstrate how you meet it.
• Applications must be fully completed.

Closing Date: 11.59pm, 8th June 2025.

Interviews will be arranged for w/c 9th and 16th June 2025.

Coram is an equal opportunities employerandwe believe a diverse workforce enables us to improve the services to the children and families we help.We are genuinely committed to encouraging candidates from all sections of the community we seekto support. This includes those from global majority ethnic backgrounds,those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encouragethem to draw on lived experienceas well as professional experiencein their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate willrequire the successful applicant to undertake acheck from the Disclosure and Barring Service.

Registered Charity No. 312278.

Are you looking for a once-in-a-career opportunity to lead bold transformation within one of the most high-performing fundraising teams in the sector?
 

Great Ormond Street Hospital Charity (GOSH) are hiring for a Deputy Director of Fundraising Planning & Performance to join us for an 18 month fixed term contract. Over the next 18 months, you will  support  our business-critical enabling teams to lay strong foundations for the long-term growth across our fundraising portfolio. You will play a central role in ensuring GOSH Charity achieves its ambitious goals, including one of the biggest capital appeals in its history, helping to fund vital research, pioneering treatments, and life-changing care for seriously ill children. 
 

This is a chance to make a real impact for families who need it most. 
 

Salary
 

The salary for this position is £86,800 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. 

Key Responsibilities

You will take on a broad role leading our three centralised teams across the fundraising directorate – Fundraising Operations & Standards, Innovation and Fundraising Strategy & Integration. Supporting expert Heads of teams, your role will have 9 key pillars:
 

Strategic Leadership – Taking a central role in our Fundraising Leadership Team, working with the Director of fundraising to deliver the fundraising strategy.
 

Data Focus – Strengthening our approach to data to enhance performance and deliver growth.
 

Driving Innovation – Developing and delivering a robust pipeline of fundraising products and innovations. 
 

Supporter Engagement – Optimising supporter journeys and developing a future roadmap.
 

Compliance and Standards – Providing senior leadership on compliance and fundraising operations. 
 

Team Leadership and Development – Developing and leading a high performing team. 
 

Future Resilient Structures and Skills – Collaborating across the organisation to implement future proofed structures and resources, as well as driving automation. 
 

Senior Leadership Support – Enhancing collaboration and working alongside fellow Deputy Directors.
 

Performance Monitoring and Reporting – Delivering clear updates and actionable insights. 
 

Skills, Knowledge and Expertise

• Proven track record in senior leadership, with experience/understanding across strategy development, innovation, and supporter/customer engagement. 
• Previous success in delivering a cultural shift towards innovation and embedding a test and learn approach within an organisation. 
• Significant experience in analytics, insight development, and data-led decision-making to inform strategic direction and delivery. 
• Strong people leadership experience, inspiring and supporting large teams to deliver ambitious goals.
• Exceptional relationship building and networking skills. 
• Able to plan and present strategies to senior leadership. 
• Strong decision making and problem-solving skills. 
• Exceptional strategic planning and decision-making skills, with a data-driven approach. 
• Ability to lead cross-functional teams to deliver integrated strategies and plans.

Interviews
1st stage virtual on 5th and 6th June
2nd stage in person 16th June 

We are seeking a dynamic and skilled PR & Media Officer to join our team. This role requires a creative thinker with excellent communication skills who can manage media relations and promote our initiatives through various channels.

Responsibilities

Press

• Field enquiries from stakeholders including journalists and police forces
• Write press releases and media statements and share these when appropriate via digital & social
• Support the team with the rewards process and promotion
• Draft assets for press
• Be part of the on-call rota system currently 1 week in 7 (training and support provided)
• Effectively manage Vuelio to manage the daily tagging, produce media reports demonstrating PR coverage for all campaigns in a timely way.

Digital

• Develop and update content for website news pages and social media platforms
• Spot trends and advise the team regarding innovative new ideas for PR & Media to share with the team

PR and Publications

• Produce, edit and distribute updates and materials for external and internal audiences, dealing sensitively with those whose personal experiences might be featured
• Provide communications support for regional managers along with other internal staff and teams in addition to police and business development campaigns
• Manage external freelancers and agencies as needed to agreed deadlines and budgets
• To lead on editing, co-ordinating and organising the editorial, design and production of corporate publications
• Ensure all publications are in line with brand and changing needs of the charity and to be delivered in a timely via post and digitally.

Brand

• Ensure Crimestoppers consistent branding is used along with the style and tone of voice
• Manage on a weekly basis the brand inbox queries
• Extend the network of journalists both regionally and nationally
• Plan/create multi-media communications material

Experience

• Minimum 2 years experience working in media relations and PR or related fields (Essential)
• Client, journalist and/or supplier management (Essential)
• Experience of PR & Communications software (e.g. Vuelio) (Essential)
• Digital & Social Media experience (Essential)
• Excellent written communication skills online and offline (Essential)
• Strong organisational, time management and prioritisation skills (Essential)

If you are a motivated individual looking to make an impact through effective public relations, we encourage you to apply for this exciting opportunity as a PR & Media Officer. For full details, please see our website.

To apply, please submit a CV and covering letter.

At MRS Independent Living, we are committed to creating a society where everyone can live independently and with dignity. Our vision is a society where everyone has control over their lives and can stay independent, active, and connected to the world around them. Our mission is to provide practical help so that people who need support can live safely and well in their homes and communities. 

We achieve this through a range of vital services focusing on home adaptations, decluttering, exercise falls prevention, digital inclusion, reducing isolation, and providing advice and advocacy. Our values are rooted in equity, empathy, and a strengths-based approach. 

About the role

We are seeking an Administration Officer to join our small and friendly team on a part-time basis (15 hours a week) ideally working 5 half-days, Monday to Friday (3 hours each day) but the exact working pattern is negotiable. 

As our Administration Officer, you will play a vital role in the smooth day-to-day operations of our organisation. Reporting to the Director, you will be responsible for a diverse range of administrative tasks, ensuring efficiency and accuracy across our various service areas. 

You'll be a central point of contact and support, working collaboratively to ensure the effective delivery of our services. You'll expertly manage referrals and information, develop positive relationships with referrers, colleagues, and service users, and handle vital office operations. Your organisational skills will also be key in supporting internal team functions, from HR processes to the coordination of meetings and training, and in maintaining efficient resource management.

To thrive in this role, you will bring proven experience in office administration, ideally gained within a fast-paced environment such as a small business, charity, or social enterprise. Success will require you to be highly organised, adept at managing your time and prioritising tasks effectively, all while maintaining a keen eye for detail and accuracy, even when juggling multiple responsibilities across different service areas. 

Strong IT skills, including confidence using Microsoft Office, Google Workspace, and online project management tools, are essential. Beyond your technical abilities, you will be someone who proactively identifies and resolves issues, contributes to improving our ways of working, and supports your colleagues. 

Your approachable and welcoming nature, coupled with excellent communication skills, will enable you to build positive relationships and effectively convey information about our diverse work to service users, referrers, and other stakeholders, all while being a collaborative and adaptable team player.

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Position: Senior Business Intelligence Analyst (Digital and Engagement)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project. 

Our Senior Business Intelligence Analyst – Digital and Engagement sits within the Business Intelligence – Engagement team.

This role is focused on providing advanced data analysis and strategic support to enhance the MS Society’s marketing, engagement, and fundraising efforts, with a focus on digital and content optimisation.

This role involves utilising advanced analytical techniques, managing complex data projects, and developing insightful reports and dashboards.

The role will work closely with our Digital, Content, and Marketing teams, in leading data initiatives that improve data-driven decision-making and optimises engagement, marketing, and content across all channels.

Additionally, this role provides mentorship and guidance to colleagues in the wider organisation, fostering a culture of continuous improvement and data excellence.

This role is responsible for:

• Analysing audience behaviour, campaign, channel, and content performance, and engagement trends to support decision-making. Using advanced techniques like predictive analytics to identify optimisation opportunities.
• Working closely with the Digital and Content team to develop data analysis strategies that align with our goals.
• Creating and maintain dashboards and reports, using tools like Google Analytics, Google Tag Manager, and Power BI to track and present analysis clearly to stakeholders.
• Guiding and mentor colleagues, sharing knowledge and best practices in data analysis to enhance team capabilities.
• Ensuring the accuracy and integrity of our data by conducting regular audits and supporting data cleansing efforts.
• Contributing to continuous improvement efforts to improve analysis and reporting, staying up-to-date on the latest tools and practices in digital data analysis.

For this role we’re looking for:

• Experience in data analysis or business intelligence roles,
• Experience with digital channel analytics (social media, websites, email) and content optimisation e.g. through A/B testing and conversion analysis.
• Experience in advanced analytics techniques to optimise engagement and marketing strategies.
• Technical expertise in data analysis, manipulation, and visualisation using tools like Google Analytics, SQL, Power BI
• Knowledge of data governance and privacy regulations (e.g., GDPR).

Closing date for applications: 9am on Monday 2 June 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

£34,300 - £37,300 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re an ambitious charity with a bold mission and a fantastic culture. As we embark on an exciting 3-year fundraising strategy, we’re looking for a Senior Direct Marketing Executive to join our Individual Giving Team here at Prostate Cancer UK. This is a newly created role within the team which will oversee acquisition and new product development.

You’ll be part of an exciting time at the charity, joining us as we roll out our new Fundraising strategy and continue investment in Acquisition. In this role you’ll take ownership of planning, implementing and reporting on fully integrated acquisition campaigns across a range of channels including DRTV, Digital, Telephone, SMS and OOH.

You’ll work closely with teams from across the organisation and our media agency to ensure a truly integrated, collaborative approach. Together with the team, you’ll identify opportunities, apply learnings from past campaigns, and enhance future performance.

You’ll also be integral to driving forward new product development to acquire new regular givers. Leading on testing across the Acquisition team, you’ll innovate to drive the lowest attrition, best ROI and strongest lifetime value. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights.

What we want from you

Aside from excellent knowledge and experience of working in a direct marketing environment managing fully integrated campaigns, you’ll also have strong digital campaign management experience, ideally gained from a fundraising environment. You’ll have experience in developing and implementing effective testing strategies and ideally also have experience in developing new marketing or fundraising products.

You’ll possess first class communication skills; a strong team ethic and you will be at ease working with and influencing key internal and external stakeholders at all levels. The ability to manage expenditure budgets and projects is also essential, along with proven knowledge of data protection and sector compliance.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st June 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 4th June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

PRIMARY OUTPUTS

To contribute to raising funds through high-quality bid and application processes which includes supporting the development of funding applications, stakeholder engagement. Evaluation reports and research underpinned by excellent communication skills. 

To raise awareness of DMWS services through print, web and social media activity.

All the work must ensure that DMWS’ mission, values and aims are clearly articulated in a professional manner and that our vision for sustainability and growth to support our beneficiaries is successful.

To apply please submit a CV and covering letter explaining why you would be a good fit for the role. Please remember to click on ‘upload’ otherwise we may not receive your attachments.Applicants must hold a full UK Driving Licence and have access to a vehicle which may occasionally be required for this role.  Applications will be considered as they are submitted. DMWS reserve the right to close the application process early and feedback will only be provided to candidates who attend interviews.

Key Responsibilities 

• Contribute to the writing of consistently high-quality funding applications and bid documents which are accurate, substantiated, and contain compelling content.  Ensure these are submitted to deadline and in line with the funders criteria as well as DMWS aims. 

• Write, edit and submit evaluation reports as required by the funder – working with the Grant Manager and operational colleagues for support. 

• Develop, update, and maintain an electronic project bid library resource, including written templates and application responses. 

• Maintain an up to date register of all grant and trust fund providers applied to for projects, submission deadlines, and other relevant information, including timeframes for re-applying. 

• Research and assess potential opportunities to obtain funding from grant making trusts and foundations, organisations, in order to sustain and develop DMWS services against strategic aims. 

• Contribute to the development and updating of DMWS Website 

• Develop and promote content for DMWS Social Media channels and other communication mechanism including print and online. 

• Identify and build strong internal and external relationships. 
   

As and when required, attend at various meetings and events at headquarters or other locations. 

Work with other head office and operational colleagues to share intelligence and contribute to the delivery of DMWS Strategy and organisational sustainability. 

General Support Tasks 

• Promote the vision, mission and values of DMWS 

• Contribute creative thinking, ideas and support to colleagues to help facilitate the promotion of a positive organisational environment.

• Represent and promote DMWS and its services, working with and supporting other staff, maintaining a positive and professional approach with all contacts both internal and external. 

• Engage in, and undertake with enthusiasm, all opportunities for training and professional development in order to achieve additional skills as the role and organisation develops. 

• Adhere to the terms and conditions of employment working within the policies and procedures of DMWS. 

• Be responsible for own safety and others affected by your activities and to ensure adherence to DMWS’ policies and procedures regarding Health & Safety, GDPR, Data Protection, and confidentiality. 

• Develop and maintain effective communications within DMWS to optimise outcomes. 

• To establish and maintain links to other organisations relevant to the post, and to ensure that those links are shared as appropriate. 

• To be aware of, and work to, safeguarding principles, practice and procedures. 

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with the role and, in addition, as a term of employment you may be required to undertake various other duties as may reasonably be required 

Person Specification 

• Demonstrable experience of securing or involvement in funding through bid writing and funding applications. 

• Demonstrable ability to communicate compelling messages in written form. 

• Experience of coordinating and updating a knowledgebase system. 

• Experience in organising, prioritising, and managing your time effectively. 

• Creative instinct and ability to think laterally about new business opportunities. 

• Collaborative and adaptive working. 

• Experience of raising funds within the third sector. 

• Experience of research and data analysis. 

• Experience of working within the health, social care, wellbeing, or military third sector is desirable but not essential. 

• Experience of working within project delivery or project development is desirable but not essential. 

Skills 

• Strong interpersonal skills that enable you to communicate internally and externally, and the ability to engage clearly with people at all levels. 

• Excellent written and verbal communication skills. 

• Accuracy and management of deadlines. 

• Team working skills and the ability to work independently with little direction to prioritise work areas. 

• Excellent IT skills including use of Word, Excel and PowerPoint Packages. 

• Confident, self- motivated, target driven, strong team player. 

• Ability to work under pressure and to demanding deadlines, delivering objectives to agreed timescales. 

Personal Qualities 

• The ability to deal positively within deadlines and presenting information with accuracy 

• A flexible approach to work. 

• Willingness to travel to DMWS HQ and other locations as required, with some overnight stays, and occasional weekend work. 

• Proactive, committed, and forward thinking. 

• Engaging manner and personality with the ability to forge effective working relationships with a range of staff and other stakeholders. 

• Personal sensitivity, empathy, and flexibility to operate within the distinctive ethos and structure of DMWS. 

• Strong commitment to DMWS’ aims of providing medical welfare services to those in need.

BENEFITS

We offer employees the following benefits: -
• Annual Leave: We give employees 30 days a year annual leave plus Public Holidays (pro-rata'd for part-time employees).
• Pension: Auto enrolment onto DMWS workplace pension scheme – subject to eligibility. You will make a minimum contribution of 5% which DMWS will match. Contributions will be matched up to 6% by DMWS.
• Death in Service Scheme: Three times your annual salary to nominated beneficiaries - subject to eligibility.
• Flexible Working: All flexible working requests are considered - many of our staff work flexible hours and work wholly, or partly from home.
• Smart Health: Access to a 24/7 virtual GP service, with a counselling service and on-line help and support around health and well-being matters.
• Work-based Parking/Mileage: For those who pay to park at their work-base, fees are repaid through expenses. Mileage claims are reimbursed in line with HMRC guidelines.
• Enhanced Sick Pay: Enhanced sick pay scheme for all employees upon completion of their probationary period.
• Staff Recognition: Staff are regularly recognised for their work by the leadership team and their peers, via internal events, social media, and industry awards.
• Personal Development Programme: DMWS supports employee continuing professional development and training.
• Above all, being part of the DMWS team means that you are making a difference to the lives of those working on the frontline.
• Great training opportunities
• £25 contribution towards eye tests and a contribution of £50 towards glasses. (As long as they are only needed for DSE use and not otherwise needed on a standard prescription).
• Enhanced maternity / paternity / adoption family friendly benefits

We are looking for an enthusiastic Assisted Information Officer to join us in delivering our comprehensive front line HIV and sexual health helpline service. You will need to have excellent communication and support skills, be able to deal with sensitive and challenging issues and be quick to learn new information. Ideally you will have experience of providing information and support through a variety of channels including the telephone, email and live chat and have a good knowledge of HIV and sexual health issues.

Working alongside other Assisted Information Officers, volunteers and Generalist Advisors you will be  providing information, advice, emotional support, referral and signposting. You will also be actively involved in supporting and mentoring volunteers, service referrals and updating key information resources. 

Full training and support will be provided. All applicants need to be able to adapt quickly to rapidly changing priorities and be flexible enough to cover the service opening hours on a rota basis (10am-6pm Monday to Friday and some weekends on request).

Fundraising lead (fixed term 12-month contract, 0.4 FTE i.e. 14 hours a week)

JustMoney Movement is seeking a part-time Fundraising lead to help us grow a more sustainable funding base. The role will work with senior staff to develop our strategic case for support to target small organisational/ institutional donors (£1-5k grants/ donations).

We are a Christian charity using education and advocacy to work towards our vision of a fairer, greener future, through the transformation of our financial system and wider economy. We want to grow and diversify our funding base, reducing our dependence on a small number of grants, and building a movement of allies who feel part of the community and are willing to financially support it.

The Fundraising lead will work with senior staff to develop a case for support for our overall strategy and use this to target small organisational/ institutional donors including small trusts; corporates and organisations; and churches. 

Role description

· Grade 3.1 expected FTE salary £35,700 pro-rated to 0.4 FTE/ 14 hours a week = £14,280 (subject to annual inflationary pay review).

· Fixed term 12-month contract. This post has funding for 1 year.  If successful, there could be scope to extend the role for longer.

· Remote based: this role will be based from home, with occasional travel to meetings in London or elsewhere in the UK, for which expenses will be payable. This role is equivalent to 2 days a week but hours can be worked flexibly through the week.

· This role requires applicants to have the right to live and work in the UK.  

· Whilst this is advertised as a staff role, we would consider applications from consultants taking on the role as part of their portfolio.

Please apply via Charity Job with your CV and a cover letter outlining how you meet the person specification below, by 9am on 2 June 2025. Interviews (via Zoom) will be on 9 or 10 June.

Role Requirements

· Develop and deliver JustMoney Movement’s core fundraising strategy for small organisational/ institutional donors (donations/ grants of between £1-5k) targeting small trusts, organisations, corporates and churches.

· Work with senior staff to create a ‘case for support’ for JustMoney Movement’s overall strategy.

· Identify, develop and steward relationships with aligned small trusts, organisations, corporates and churches (in conjunction with other staff, especially the Executive Director [ED] and Director of Movement Building [DMB]).

· Design and implement the initial year of an annual programme of fundraising communications with these audiences including proposals, stewardship and reporting.

· Work closely with the ED and DMB to ensure prospects are passed on for a bespoke approach where appropriate.

· Help to set realistic targets for the ‘foundation’ 12/18 months, and take responsibility for meeting these, providing regular updates to senior staff and trustees.

· Maintain contacts and work with others in the team to develop appropriate systems and processes to support this area of fundraising.

Person specification

Essential

· Empathy with JustMoney Movement’s vision and work.

· Experience of leading one or more of the following areas of fundraising for a charity:

o Small trusts and foundations

o Corporate/ organisational

o Churches

· Experience of developing a Case for Support.

· Creative and imaginative thinker finding new opportunities to reach new potential funders.

· Exceptional organisational skills, including attention to detail and the ability to multi-task.

· Persuasive written and verbal communication skills.

· A strong “can-do” attitude, combining practical, hands-on skills with a strategic mindset.

· Ability to work collaboratively within a small team, as well as working independently.

· An understanding of and demonstrable commitment to equal opportunities, diversity and inclusion.

· As the charity is a Christian organisation, the successful applicant will be expected to be in sympathy with the Christian faith and will demonstrate a commitment to the mission, principles, values and practices of the organisation.

Ideal

· Experience of working in a Christian charity or church setting

· Familiarity with economic justice (e.g. banking, finance or tax justice) issues, especially within a Christian framework