Supporter Care Manager Jobs in Home Based

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.

Main duties and responsibilities of the role:

Supporter engagement

· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.

· Managing email enquiries, either by responding or forwarding as necessary.

· Responding to written enquiries received in the post.

· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.

· Recording feedback received by the charity and assisting in the resolution of complaints.

· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.

· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.

· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.

· Processing and thanking donations relating to regional fundraising and sporting events.

· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.

· Opening and batching incoming post.

· Updating team procedures as required.

· Archiving, scanning and filing documents.

What we are looking for:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Engaging and professional telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Professional and hard-working team player.

· Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Hours: Full-Time, 35 hours per week 
Starting salary: £25,767 
Location: Contractual base is our office in Chorley. You will be working in youth settings in East Lancashire: Blackburn with Darwen, Pendle and Burnley 
 
Do you want to join an organisation who are passionate about improving mental health and wellbeing for Lancashire communities?  
 
We’re looking for a bold and caring person to join our Children and Young People’s team. We want someone who has experience of engaging and working with young people in community settings, ideally in Lancashire. 
 
To succeed in the role, you will need excellent communication skills, be confident, driven and have the ability to work autonomously in the community. You will be open, hardworking, creative and able to quickly build rapport with young people. 

You will have experience working with the community and voluntary sector and understand the barriers some young people face to achieving good mental health and wellbeing. 
 
This is an exciting time for Lancashire Mind as our children and young people’s services are growing, enabling us to reach and support more people. We want someone who believes in our vision of a Lancashire where everyone can have the best mental health and wellbeing possible.
 
Lancashire Mind has a dedicated workplace wellbeing programme to ensure staff are supported with their own wellbeing which includes an Employee Assistance Programme, a half-day wellbeing day and wellbeing activities throughout the year.

We also offer a workplace pension scheme, paid emergency time off to care for dependents, regular supervision, and a commitment to supporting learning and development opportunities. We have also recently enhanced our annual leave offer with basic annual leave of 25 days, plus 3 days closure between Christmas and new year, long service leave, the option to buy or sell annual leave and a half-day wellbeing day for all staff. 

Above all, we are a friendly and supportive place to work; ‘Great staff team, positive and supportive culture’ (Lancashire Mind wellbeing survey, March 2024) 
 
Please note: This post is subject to an enhanced DBS check. 
 
Deadline for applications: 9am on 22 May 2024
 
Interviews will be held on 30 May 2024

We are seeking a skilled individual to join our dedicated team to develop and deliver existing campaigns and new products to help us maximise income.  You will be passionate about customer experience and understand the benefits of supporter journeys.

The ideal candidate will have proven experience of delivering marketing campaigns, and identifying and creating new fundraising products to generate and maximise income opportunities.

About the Role

We have a new and exciting opportunity for someone who is an ambitious and self-motivated individual, to join us in an exciting phase for the Community Fundraising Team, so we can continue to support everyone in the Armed Forces Community enabling them to live well after service.

• You will be responsible for creating and developing engaging and inspiring marketing campaigns for our Do Your Own Thing audience, and helping us to maximise opportunities to raise income with new and existing supporters.

• You will develop and deliver our National Collection campaign, working with key stakeholders across the charity to engage our loyal fundraising volunteers.
• We need you to develop excellent supporter journeys that maximise opportunities and builds long term relationships.
• You will need to be a skilled communicator both written and verbally to ensure all stakeholders are engaged and inspired.
• You will be personable team player, a strategic thinker and have a track record of developing and delivering marketing campaigns to a variety of audiences.
• You will need to be able to work in a fast-paced environment and be able to effectively manage and prioritise your time.

About the Team

You will be part of the Help for Heroes Community Fundraising Team, who work together to build support in the community to secure donations and build long time partnerships with community organisations / supporters and volunteers to deliver the annual community fundraising budget year on year. You will report to the National Senior Fundraising Manager and work collaboratively across the charity to drive income to support our veterans and their families.

If this varied and creative role sounds like a good fit for you, we would love to hear from you!

For more information, please download the person specification and job description.

About Us

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

Location: London, Haig House

Contract Type: Permanent, full time.

Hours: 35 hours per week, Monday to Friday

Salary: £41,172 to £44,232 per annum (Inclusive of London Supplement)

Can you interrogate complex data to help evaluate the performance of a portfolio? Are your decisions driven by audience-insight? If you’re a strategic thinker, with a passion for embedding change and new ways of working within an organisation, this is the role for you. 

We are looking for a Portfolio Development & Innovation Manager to help us review and evaluate our Fundraising portfolio, drive decisions about how we best meet our strategic goals and design a new Fundraising Innovation Strategy.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

The Portfolio Development & Innovation Manager is part of the new Fundraising Planning team, following the launch of the Three Giants Fundraising strategy. This team is dedicated to putting our audiences at the heart of planning, and innovating to ensure we’re working towards our goals as effectively as possible. 

As well as leading the annual review of our Fundraising portfolio, this role will be responsible for developing our new fundraising innovation strategy; working with teams across the organisation to understand what innovation means to the Legion and designing processes and toolkits to embed new ways of working as part of this approach. 

We have a new strategy; a new structure and we’re now looking for new people to join our growing fundraising team. With your ambitious colleagues in Fundraising Planning, you’ll support the directorate to evolve and optimise our existing programme, drive efficiencies in the way we work and champion an audience-led approach that ensures strong relationships today and provide longer term opportunities to help fund our much-needed services in the years ahead.  

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

 

You will be contracted to our London Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

Closing Date: 23/05/2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Job Title – Registered Manager - West Midlands

Pay - £52,939 per annum + £750 Homeworking Allowance per annum + £1,500 Out of Hours Allowance per annum.

Hours - 35 Hours per Week

Contract - Permanent

Location – Homebased - working with our team across West Midlands.   Occasional travel will  be required.

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. TACT invests all surplus income into staff, carers, and child development. This means that we have been able to establish expert in-house support services such as our TACT Health and Education Services and create TACT Connect, our ground-breaking scheme for care experienced young people and adults.  New staff will join us as we  embark on a journey to become a wholly trauma-informed organisation with the aim of increasing our effectiveness and improving outcomes for the children and young people in our care.

We pride ourselves on our flexible working opportunities, an extensive wellbeing programme and our benefits package, all curated to support a healthy work-life balance for all our staff. We will also invest in your learning, supporting you to grow and develop during your employment with TACT.  You will be encouraged to attend personal and professional development opportunities and will have access to learning and resources to empower you to advance your knowledge and skills.

We are currently the 4th Best Charity to work for and the 16th Best Mid-Sized Company in the UK according to The Best Companies criteria and our survey results have evidenced “outstanding” levels of engagement amongst staff in recent years. You can view our Best Companies summary video here.

Reporting into the Director of Children’s Services, the post holder has Registered Manager responsibilities for a wide-reaching geographical area which will have a staff team of Social Workers, Family Finding Worker, Engagement & Activity Practitioner, Consultants, Panel Members and Administration team. The post holder will prioritise trauma informed and therapeutic methodologies and actively support and encourage diversity and inclusion within all aspects of the role.

TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus bank holidays (pro rata if part time).
• Flexible working arrangements (including compressed hours, flexibility around core hours, and volunteer days policy).
• Family-friendly policies.
• Homeworking ‘bundle’ including annual allowance of £750, IT equipment and a loan for home office set up.
• Stakeholder pension scheme (salary sacrifice) and life insurance from day one.
• Employee Assistance Programme (including free CBT counselling, remote GP appointments, physiotherapy, mental health support and second opinions).
• Fantastic professional learning and personal development opportunities.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Midnight on Sunday 12th May 2024.

Interview Date: Monday 27th May 2024  (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

TACT does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.  TACT reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment.

Female Support Worker - Waking Nights (Part Time) - Kenton

*Female Support Worker - Adults with Learning Disabilities - Waking Nights

Kenton,  Harrow - Part Time - 22 hours per week

Join Our Team as a Support Worker!

Are you ready to embark on a fulfilling journey in social care? Norwood is on the lookout for passionate individuals to join us as Support Workers in the unique and vibrant community for adults with learning disabilities and autism. Use your experience and personal qualities to make an impact on peoples’ lives and enable them to fulfil their potential.  If you're dedicated, compassionate, and ready to make a positive impact, read on! 

What Norwood offer: 

Hourly Pay Rate: £12.50 

Overtime: £13.75 p/hr & Bank holidays: £18.75 p/hr 

Fully Paid Induction: Get the support you need from day one! 

Workplace Pension Scheme: Plan for your future with confidence. 

25 days annual leave plus 8 bank holidays (FTE): For a well earned rest. 

NVQ Level 2-5 Health & Social Care Qualification: Boost your skills and knowledge. 

Career Progression Pathway: Your growth is our priority. 

Employee Assistance Programme: We care about your well-being. 

£300 When You Introduce a Friend: Spread the word and reap the rewards. 

Access to ‘Blue Light’ discount scheme

Cycle to work scheme 

Free Eye test & Eyewear allowance  

Your Role at Norwood:

As a Support Worker, you will play a crucial role in empowering individuals with learning disabilities and autism to lead independent and fulfilling lives. Your responsibilities will include: 

• Guiding and supporting individuals in their day-to-day activities. 

• Encouraging the development of personal skills through hobbies and interests. 

• Accompanying individuals to routine appointments. 

• Teaching essential life skills like budgeting, shopping, and managing bills. 

• Assisting with personal care and, if required, administering medication. 

• Contributing to household tasks such as cleaning and cooking. 

As a Support Worker, you will provide day to day support including:

• Helping the people we support to be independent and live a fulfilling life

• Supporting & encouraging the development of personal skills through hobbies and interests

• Accompanying the people we support to routine appointments

• Teaching life skills such as budgeting, shopping and paying bills

• Assisting with personal care and administrating medication (if required)

• Assisting with household tasks such as cleaning & cooking

If you have can do attitude, lots of energy and want to make a difference in someone’s life, then Our Recruitment Team would love to hear from you. 

*Please note: Female requirement exemption is claimed under the Equality Act 2010 Part 1 Schedule 9.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyone's' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

No agencies please.

Q is an ambitious initiative connecting thousands of people working to make health and care better across the UK and Ireland. Q is part of respected charity the Health Foundation, working in partnership with organisations across the UK and Ireland. You can find out more on Q’s website.

As the Innovation and Collaboration Manager, you will design and lead projects and programmes of work that support health and care practitioners, including senior leaders and patients, to make progress on some of the most complex challenges facing the health care sector.

Critical to success will be experience of service design, systems thinking and/or improvement approaches, both through direct experience and coaching others to use these approaches to achieve support systems change. You’ll have experience working with people at senior levels and enabling collaboration in groups and teams from diverse backgrounds.

Collaborative by nature and training, you’ll have excellent interpersonal skills with the ability to network, build and maintain collaborative relationships with a range of stakeholders and to influence stakeholders to secure buy-in and engagement. Strong project management, communication and organisation skills will be expected.

This is a fantastic opportunity to join a widely respected and dynamic initiative.

To find out more about the role and what we are looking for, please click on the link below to be redirected to our careers website.

Do you have experience connecting university students and non-profits for mutual gain? Are you a storyteller and collaborator?

We are looking for a Community Research Initiative Manager to lead the innovation, delivery, and evaluation of a range of community-based student opportunities at UCL. This currently includes: collaborative PGT dissertations; research skills volunteering; our new Pro bono Community Research Service; and developing community-based class projects for university colleagues. We are seeking an innovative, creative, and passionate person to fill the role of Community Research Initiative manager.

This is an exciting role in a unique organisation.  Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

Support Practitioner - Evesham - Worcestershire

Location: Evesham
Discipline: Care and Support
Job type: Permanent
Salary: £14 per hour plus 10% overtime allowance for hours worked over the full time equivalent of 37.5 hours per week
Expiry date: 01 Jun 2024 23:59

Our client are looking for Support Practitioners to join their friendly and welcoming team. This is your chance to make a real difference to the lives of people with profound learning disabilities and other complex health needs.

A professional qualification in health and social care is essential. In addition, you must also have previous experience supporting individuals within a social care, or health environment. They want you to be a compassionate and friendly individual, who shares their values.

What matters most is a positive attitude to life and a desire to support people to live their life with as much independence, choice, dignity and control as possible. You will need to be able to adapt to the communication styles of others and have a practical, caring approach to support with physical health needs. Computer literacy is a necessity, as the role requires you to retrieve and record information using a variety of IT systems. You will use your expertise to enhance people’s lives and improve your practice. Report writing will also be required. The ability to work as part of a multi-disciplinary team, listening to and supporting your colleagues is essential.

What will you be doing?

The purpose of your role is to give the highest possible standards of support to individuals with profound learning disabilities and other physical health conditions. This is a varied and responsible role. As well as assisting with personal care and sensory needs, you will support individuals with their physical health eg PEG feeding, suction, physiotherapy and medication. You will also carry out everyday household tasks. You will help people to engage in everyday home, social and leisure interests, reaching goals like travelling or holidays and working positively with their families and friends.

Your person-centred approach will enable people to have choices about their own lives. You will work with external health professionals to deliver a service model that promotes and reflects evidence-based practice. They are always looking for the best way of doing things and you will liaise with external professionals and families to ensure positive outcomes.

What’s in it for you?

There are a range of benefits and career development opportunities. They’ll give you a comprehensive induction, full training, and support along the way.

With Investors in People and Skills for Care accreditation they are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

They offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas.
- Apprenticeships: Earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for them.
- Free life assurance – 3 x your annual salary.
- Find your place with us and change lives.

STRICTLY NO AGENCIES PLEASE

They reserve the right to close this vacancy early should they receive sufficient applications.

Our clients usual terms and conditions apply. They are committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, they are helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213802

Support Practitioner - Forest of Dean

Location: Coleford
Discipline: Care and Support
Job type: Permanent
Salary: £14 per hour plus 10% overtime allowance for hours worked over the full time equivalent of 37.5 hours per week
Expiry date: 01 Jun 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated Support Worker, helping individuals with learning disabilities live the best life possible?

We are looking for Support Practitioners to join our growing team in Coleford. A professional qualification in health, education or social care is desirable. In addition, you must also have previous experience supporting individuals within a social care, education or health environment.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

Our service in Coleford is a busy place to work.

The gentlemen we support have challenging behaviours, therefore, experience supporting individuals with Autism is essential. Every day is different and you will support people to develop their skills and achieve their goals. The individuals we support have varied interests including; playing football, BBQs and days out in the community.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas
- Apprenticeships: Earn whilst gaining a fully funded Level 2 Diploma in Health & Social Care
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – term time only contracts, part time, annualised and compressed hours. Generous return to work bonus following maternity leave

What will you be doing?

- Giving the highest possible standards of support to individuals with moderate to severe learning disabilities.
- Supporting them to discover new interests, reaching goals like travelling and holidays and working positively with their families and friends.
- Helping individuals to engage in different leisure, home or work-related activities, all according to their personal choice.
- As a Support Worker (Care Assistant), your responsibilities are varied and no two days are the same.
- As well as providing physical and emotional support you may be needed to help with household tasks and personal care as well as supporting individuals with healthcare needs, e.g. taking medication.
- Everything you do will enable people to have choices about their own lives, providing flexible services that meet people’s needs, and always looking for the best way of doing things.
- This is your opportunity to make a real difference to people's lives. A full UK driving licence is desirable for this role as public transport is very restricted. Full and part time opportunities available. You will need to have flexibility to work shifts, including sleep in / waking nights, weekends and bank holidays.

Supported living, complex needs Service – supporting individuals with learning disabilities.
Location – Coleford (Forest of Dean)
Salary information – £14 per hour
Working hours – early, late and weekend shifts (07:00-14:30, 14:30 – 22:00, 22:00-07:00)
Sleep ins at the service are £60 per shift + 12.07% (holiday pay)
Find your place with us and change lives.

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213800

Property & Facilities Manager

Salary: £37,500pa (pro rata); Full time or part time (3 days)

We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.

We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting.  S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.

The position is based in Richmond upon Thames. 

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people
we support live. Our centres provide an innovative education programme which includes practical learning support and
motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from
the least advantaged neighbourhoods to broaden their horizons and achieve their full potential. 

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-one centres and extension projects across England and Scotland, with ambitious plans to scale-up our
provision further over the coming years. 

We are looking for a high-calibre candidate to take up a fixed-term role of Adult and Family Learning Manager, working across our centres in Govan and Maryhill (Glasgow) and Craigmillar (Edinburgh).

This is a new and exciting role at the charity, focussing on how we can offer additional impactful support in the local 
communities in which our Scotland centres are based. The post holder will work in close collaboration with colleagues at the Universities of Edinburgh and Glasgow. 

The pilot will focus on supporting the parents, carers and families of young people accessing the centres, with the potential for this to extend to wider adults in the community. You will lead the pilot project, developing a programme tailored according to and with an understanding of the different communities in which it will be offered. You will lead on programme delivery and evaluating the impact of the project. 

Working with colleagues based at the three centres, you will provide a range of activities which will support parents and carers to support their children in their learning, develop their own skills and knowledge around employment and education, and provide a range of family learning activities to engage the whole family together. 

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with families, children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. 

The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people
they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic
candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.
If you believe that all young people deserve the chance to develop their talents regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you. 

Family Support Worker

6 Months Maternity Cover

£21,000 per annum + benefits (company car, 25 days annual leave, and pension)

Brentwood, Essex

Essex Care Team, this role covers Essex and surrounding areas, including Chelmsford

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker (6 months) to deliver a high-quality family support service as part of our Essex Care Team.

Reporting to the Family Support Manager working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

Please click on apply button and apply online.

Interviews will take place either on Teams or at our Essex Care team office, with the dates to be confirmed. If you require any adjustments during the interview process, please let us know.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation.

Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:

• Can this be stopped?

• How do I (or my child) live this life?

The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.

We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 11 shops selling donated goods, including an online eBay shop.

We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.

The Muswell Hill Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.

JOB DESCRIPTION AND PERSON SPECIFICATION

Responsible to

Area Manager

Direct reports

Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.

Working hours and contract

Permanent, full-time

Salary

£23,933 plus OTE Bonus

Location

Muswell Hill

 

Role Responsibilities:

Purpose of Job

· To coach, lead and manage a team of volunteers

· Drive sales performance to exceed targets, maximising cost efficiency

· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.

· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures

· To promote strong relations within the local community to enhance the profile and good name of the charity

Main Responsibilities

· To deliver shop income plan

· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success

· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution

· To develop a culture of ownership and follow up within own team and volunteers

· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house

· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans

· To role model and promote effective team communication, celebrating success and sharing best practice

· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager

· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner

· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers

· Promote, monitor and act on internal and external customer feedback

· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders

· To monitor and check security of stock and debrief variances with the Area Manager

· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations

· To take ownership of good housekeeping for all areas of responsibility

· To accept responsibility and carry out any other task commensurate to the role

Person specification:

Skills, knowledge & experience

Sales and Profit

· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance

· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events

· Manage the team to maximise income from Gift Aid on donated products

· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team

Shop Floor

· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team

· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to

· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes

· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows

· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)

· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose

· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety

Leadership - Volunteers

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution

Leadership - Paid Staff

· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.

· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.

· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.

Management - being part of Vision Foundation

· Play active part in the charity, including attending and contributing to all-staff meetings

· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work

· Be accountable for the integration of the shop into the local community in collaboration with the shop team

· Empower the team to respond to all appeals and fundraising opportunities.

· Adhere to and enforce Vision Foundation’s safeguarding policies.

Other

· Required to adhere to Vision Foundation’s vision, mission and values

· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles

Personal qualities

· The ability to work under pressure whilst remaining calm and organised

· To be receptive to change and to act as a change agent

· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors

· To demonstrate a calm and logical approach to problem solving

· To consistently demonstrate a dedicated approach to the quality of customer service and team working.

· Comfortable working in a small team both strategically and operationally

· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.

· Able to provide positive, dynamic, tenacious and flexible leadership at all times.

· Results-driven, able to measure and quantify own outcomes.

· Adaptable to changing landscape and evolving organisation.

· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines

· Excellent verbal and written communication skills

· Highly organised with ability to plan effectively and allocate resources appropriately.

· An understanding of and commitment to London’s blind and partially sighted people.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.