Supporter care manager jobs near London, Greater London
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New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for Supporter Care Officer to join our Fundraising team based in London.
This is a permanent full time opportunity with a closing date of Monday 29th August 2022.
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.
Together with our partners, we support thousands of homeless young people each year.
It is truly an exciting time to join Centrepoint, as we head into year two of our five year strategy ‘Change the Story: Ending Youth Homelessness All Together’. The strategy is the first steps in our vision of ending youth homelessness by 2037. Alongside this, the Supporter Care team have recently launched our own team strategy to expand our remit of support across Fundraising, drive the team to achieve our vision and support the organisation through this time of growth and change.
The Supporter Care Officer is a key part of the Supporter Care team, managing the team’s inbox, monitoring our fundraising social posts as well as providing support managing our external agency(s). The post holder will champion our donors providing an excellent standard of service to help to maximise income as well as increasing loyalty. The successful candidate will look to add value to every donor interaction. Wherever there is the opportunity to go the extra mile the Supporter Care Office should be looking for these opportunities to further engage and connect the donor with our organisation and mission.
The ideal candidate will have proven experience of working in a supporter or customer focussed role, with excellent communication and relationship building skills. They should be confident communicating with varied audiences of both current donors and prospective donors, as well external agencies. They will also need to have excellent attention to detail and be a forwarding in their thinking to support the team in achieving the Supporter Care vision.
Main responsibilities will include:
• Managing the team’s inbox and distributing emails, based on priority amongst the team
• Dealing with enquiries by phone, email, letter and social
• Daily management of a busy workload for yourself and the team
• Supporting the delivery of strategic projects
• Managing complaints in line with our policy
• Writing engaging thank you letters
• Updating, reviewing processes and creating process notes
• Working with external agencies, giving performance feedback and training
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
- Excellent training package to ensure you have the skills and knowledge to build a new career
- Employer pension contributions of 4%
- Clear career progressions, linked to portfolio work, that enables movement up the pay scale
- Access to Cycle 2 Work loan scheme
- An interest-free travel loan
At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.
We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.
Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.
To apply for this role, please complete the online application form – setting out how you meet the essential criteria for the role.
Macmillan Partnership Manager – London/South East London
Full time (34.5 hours)
London: £47,500-52,500 FTE per annum
Flexible working options are available at Macmillan and we would be happy to discuss them. Home-based with frequent travel to South London, for which you will need to live within commutable distance. Occasional travel across London and the UK.
Are you looking for a new opportunity to use your expert knowledge of the health and social care system? Do you have experience of developing and delivering integrated services in partnership with a range of stakeholders and people? Can you role-model Macmillan Cancer Support’s values of heart, strength and ambition, as a powerful collaborator, independent thinker and advocate of equity, diversity and inclusion? Are you motivated to ensure that we deliver impactful and long term changes for people living with cancer?
You’ll be doing this while working for one of the UK’s most respected and loved charities.If this is you, we’d love to hear from you!
About the role
Based in the UK Partnerships Directorate within Macmillan’s Cancer Support Operations this role takes lead responsibility for building and sustaining a set of relationships across South East London and within Macmillan that result in positive changes for people with cancer. This will include playing a leadership role in Macmillan partnership investments in the local area, ensuring Macmillan is a credible influencing partner and our work is driven by relevant intelligence.
Macmillan has a clear strategy and set of priorities that underpin our focus and decision making. This post-holder will:
- Lead the implementation of our strategy in the local health and social care system
- Engage with a range of stakeholders at all levels outside and within Macmillan leading to an integrated, informed and inclusive set of outcomes for people with cancer
- Understand the needs of the local population and area
- Actively support a set of investment opportunities and applications to Macmillan from partners in the local area deploying a set of critical assessment skills and analysis to ensure strategic alignment and impact.
- Manage the budget, reporting and performance of Macmillan grant funded services across the life span of the contract and work with colleagues to monitor the quality of Macmillan services
- Lead and contribute to ad hoc collaborative project work in Macmillan
As an experienced professional in the health and/or social care sector you will lean into your background and find Macmillan a place where you can also develop your knowledge and set of skills:
- Excellent relationship and stakeholder management at all levels
- Understanding of UK Health and Social Care Systems
- Experience and skills in monitoring performance of services and contracts
- Experience of continuous improvement tools and delivery
- Budget management skills
- Experience of risk & issue management
- Understanding of the ways in which equity, diversity and inclusion play a part in the lives of people Macmillan supports and employs role modelling values-based behaviours.
You will be required to visit partner organisations and must be able to travel across London (by car or public transport), for which expenses will be reimbursed.
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.
We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, interest free loans for season tickets and gym memberships and much more.
We want to create a workforce that is representative of the people we support, and who support us. We advocate for being an inclusive organisation, and offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.
We offer a range of flexible working patterns, such as compressed hours, e.g. 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience and strengths.
Applications close on Monday 29th August 2022 at 23.59pm.
Interviews will take place week beginning 12 September.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan People Services Team.
The client requests no contact from agencies or media sales.
Supporter Care Officer, an excellent opportunity to join an ambitious homelessness charity, based in C. London. Hybrid working, 2 days per week office based.
Supporter Care/Supporter Services experience? Looking for a role that offers progression, working for a wonderful team, and a charity that's focused on continued develop. This is not to be missed!
As the Supporter Care Officer, you will play a key role in the Supporter Care team, working with the Supporter Care Manager and Supporter Care Assistants. You will;
- Manage the team's inbox, monitoring fundraising social posts and provide support with managing external agency(s).
- Manage interactions with all donors via multiple channels; phone, email, letter and from fundraising social media posts.
- Ensure all new and existing donors are given an excellent standard of service and individual experience, helping to maximise income and increase loyalty.
- Ensure Supporter Care processes are accurate, up to date and efficient and that Key Performance Indicators and Service Level Agreements are achieved
- Create a collaborative culture that facilitates and enables effective cross-organisational working to achieve collective objectives
- Working with the Supporter Care Manager, supports the delivery of strategic projects in line with the Supporter Care strategy.
You will have previous experience working in a Supporter Care/Supporter Services role, with excellent verbal and written skills to communicate with donors and other members of the team, as well as agencies. Excellent organisational skills with the ability to plan and manage projects.
We are looking for an enthusiastic Supporter Care Officer to join a passionate homelessness Charity. ThIs is a hybrid role with two day a week in the London office
A UK leading homelessness charity offering a collaborative team environment with imminent development opportunity.
The Supporter Care Officer is a key part of the Supporter Care team, managing the team's inbox, monitoring fundraising social posts as well as providing support managing external agency relationships.
The post holder will champion donors providing an excellent standard of service to help to maximise income as well as increasing loyalty.
The Supporter Care Officer will also work with the Supporter Care Manager and wider fundraising team to deliver strategic projects, working towards achieving our Supporter Care vision.
Managing all interactions with all existing and prospective donors via multiple channels.
Ensuring all donors are given an excellent standard of service and individual experience.
Dealing with enquiries by phone, email, letter and from our fundraising social media posts.
Managing call listening and regular training of the fulfilment agency.
Foster, within Supporter Care, a collaborative culture that facilitates and enables effective cross-organisational working to achieve collective objectives.
Stay up to date with fundraising/data regulations, reporting any potential non-compliance from supporter feedback and sharing updates with team.
Experience of working in Supporter Care or Customer focussed team for minimum of 2 years.
Ability to communicate clearly when speaking with donors and other members of the team as well as agencies.
Excellent organisational skills with the ability to plan and manage projects.
Excellent written and verbal communication skills.
Innovative and creative thinker.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
The Fundraising Department generates all UK income for MSF field operations globally and is solely responsible for covering MSF’s operating costs in the UK. The Fundraising department contains the Campaigns, Major Gifts, Community and Events and the Supporter Care teams. Along with the Digital team they delivered an income of £63.4 million in 2021.
The Campaigns team is headed by the Campaigns Manager. This team is responsible for recruiting and developing our support from private individuals, raising just short of 80% of MSF UK’s total income in 2021.
The Campaigns team actively raises funds from the public, recruiting and maintaining this support through direct marketing campaigns, created in partnership with professional agencies. The Campaigns team works very closely with the Communications and Digital teams.
Our goal is to build loyalty by bringing supporters closer to the people that MSF assists, and the medical action that private donations make possible. MSF UK prides itself on the accessibility of the Fundraising team to our supporters and the provision of excellent supporter care; this is central to the philosophy of the team.
To manage MSF’s supporter development programme, overseeing all communications to warm donors, focusing on building relationships with individual supporters and developing other warm audiences to increase their financial contribution and loyalty.
To work alongside the FCM to help develop MSF’s donor development strategy to increase the lifetime value (LTV) of MSF UK supporters, by enhancing their knowledge and understanding of humanitarian action and their awareness of the importance of their own support to MSF.
Work alongside the Stewardship Officer (SO) to implement and improve MSF’s stewardship programme, increasing donor engagement and loyalty from those giving under £10k across multiple channels.
Essential knowledge, skills and expertise:
- Significant experience working in the UK charity marketing sector, in a fundraising capacity, and/or direct marketing with responsibility for customer relationship management.
- Significant experience managing direct marketing mailings from concept, planning, design, print, production and postage.
- Excellent project management skills and proven track record of running projects across teams
- Excellent planning skills with a proven ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
- Creative, innovative and analytical skills with an ability to think laterally in order to identify and respond quickly to new opportunities.
- Good interpersonal and negotiating skills with an ability to build relationships with supporters and external suppliers.
- Excellent and engaging written and oral communication skills.
- Accuracy combined with an attention to detail.
- Proven ability to work independently within a team environment.
- Good level of analytical and written skills, and technical skills
- Fluency in written and spoken English
- Ability to travel domestically and internationally including to MSF field projects
- Commitment to the aims and values of Médecins Sans Frontières
- Experience in data segmentation and donor journey mapping
Candidates must have the right to work in the UK.
MSF UK/IE is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.
HOW TO APPLY
Please apply on our website by submitting a copy of your CV together with a letter of motivation by the closing date:
31 August 2022, 11.59pm (BST)
The client requests no contact from agencies or media sales.
Department: Fundraising & Communications - Direct Marketing
This is an exciting opportunity to join the growing Supporter Engagement Team at Brooke as our Supporter Engagement and Development Manager (maternity cover). The Supporter Engagement Team focuses on delivering supporter growth and loyalty leading to greater financial stability. The Supporter Engagement and Development Team is responsible for creating digital and offline journeys and products that engage supporters at the right time, and through their preferred mix of channels.
The Supporter Engagement and Development Manager leads the team in the delivery of our supporter journeys (online and offline) and liaises across the department to ensure integrated journeys based on supporter insight are at the heart of what we do.
We have ambitious targets and objectives and are looking for someone with the drive and experience to match these ambitions.
Skills and Experience required
The Supporter Engagement and Development Manager (maternity cover) is critical to delivering our supporter engagement strategy. They are responsible for leading a team of three, ensuring the delivery of campaigns, supporter journeys and products that are insight-led, and designed to deepen supporter engagement with Brooke. They work across FundComms and with agencies to develop, innovative and creative supporter journeys that inspire supporters and groups to donate, fundraise or take another action for Brooke. The post holder will be well versed in audience-centred supporter journey design, budget management, techniques for building supporter loyalty, data insight and analysis, and leadership.
Interview date to be confirmed
Closing Date: 21 August 2022
Do you want to be part of an incredible charity that make a difference to so many young lives every day. The Duke of Cambridge is the patron following in his mother. princess Dana's footsteps. Are you looking for a role that could offer progression? This role could lead to a Senior supporter care officer which would include line managing 2 people. They offer an excellent working environment and culture.
An organisation who provides housing and support for young people across the UK are looking for a Supporter Care Officer to join their Supporter Care Team.
You will be responsible for managing the teams' inbox, monitoring the charity's fundraising social post as well as providing support managing our external agency(s).
About the role
This is a full time, permanent role, with flexible hybrid working arrangements (2 days a week in the London office and 3 days from home.
As the Supporter Care officer, you will champion the organisations donors providing excellent standard of service to help to maximise income as well as increasing loyalty. You will also work with the Supporter care manager and wider fundraising team to deliver the charity's strategic projects, working towards achieving the organisations Supporter Care Vision.
To be considered the candidate will have excellent organisational skills with the ability to plan and manage projects. You will understand social media channels and how they work and experience of working in Supporter Care or Customer focussed team for a minimum of 2 years and have knowledge of CRM systems (ideally Raisers Edge) and fundamentals of GDPR.
If you are interested in finding out more about this exciting opportunity, please get in touch now for a more detailed job description.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Data and Supporter Care Administrator, joining a charity, based in Central London. Immediate start. Full time - 4-month period initially, may be extended. Remote working, requiring 1 day per week in the Central Office.
Due to increased campaign success, the Data Team require some extra help across supporter care and processing of supporter data.
As the Data and Supporter Care Administrator, working with the Database Manager and Supporter Care Coordinator's, you will work on a range of Supporter Care, Donation processing and Data activities. Using your current data skills, there is also opportunity to develop new ones by working with the Data and Insight Team to support on all aspects of the database from donation processing to imports and data cleaning.
- Support the Supporter Care Coordinator with management and responses to email inboxes and with bespoke supporter thanking.
- Support with processing all online and offline donations, importing info onto the Database for month end reconciliation
- Ensure supporter records are maintained, recording changes onto Raiser's Edge
- Ensure all data is held, processed in accordance with the GDPR and other best practice.
- Where able to, import and export data to and from the database, checking accuracy.
- Where able to, assist the Data Team with cleaning data and day to day management of the database.
We are looking for you to have previous experience of:
- Experience of working with Raisers Edge or a similar CRM database
- Excellent IT skills including Excel (including creating charts and tables)
- Efficient and accurate data entry with excellent attention to detail
Are you an experienced Team Leader, who is passionate about brilliant customer service, has interest in developing people, experience in managing busy workloads, is well organised and result driven? Are you looking to gain customer care experience within a large National charity? We have the ideal role for you...
To lead, develop and motivate Queries team in Supporter Donations/Supporter Care department, who are working to deliver amazing supporter journeys through bespoke thank you letters, accurate donation and Gift Aid processing, query and online income management. We are looking for someone who will support and lead the team, in accordance with Macmillan’s customer principles, values, behaviours, policies and standards, in ensuring all fundraising teams achieve their goals, maximise opportunities and grow income.
We would love to hear from YOU, if you are someone who:
- Has EDI values at their heart and in everything they do
- is inspired by the prospect of making a difference to the lives of people affected by cancer
- is interested in people management and their development
- is target driven and someone who always meets their deadlines
- enjoys working in a fast-paced, changing environment
- is excellent and engaging in their communication
- strives to offer unrivalled experience to their customers
As a member of our high performing Supporter Donations team, you will have the opportunity to make a real difference to the lives of people affected by cancer and play a vital role in helping us achieve our fundraising goals. 98% of our income comes from voluntary sources.
- You will bring previous experience in delivering excellent customer service in a high volume and varied environment
- Knowledge and understanding of key legislation e.g. employment and confidentiality, GDPR, Gift Aid and tax efficient charitable giving
- Experience of operational management in a customer care environment including line management and supervisory experience
- Experience of performance management including all aspects of effective people management, including coaching and mentoring
- Experience of continuously improving systems processes to drive efficiency and improve ways of working
- Experience of managing change and the ability to prioritise and make timely decisions and to promote change effectively
- Highly effective interpersonal skills with the ability to negotiate and influence and foster open communication and trust when working with stakeholders
Macmillan Cancer Support is one of the largest and most loved charities in the UK. We support millions of people living with cancer in the UK live life as fully as they can by providing emotional, practical and financial support.
We offer flexible working for all employees and commit to actively developing you in your career. You will also be eligible for several benefits which include private medical insurance, life assurance, pension, generous leave, and interest free loans for season tickets and gym membership.
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team for advice and recruitment adjustments. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Now is an exciting time to join the Supporter Data team at Crisis, we have two fixed term posts to fill through staff departures and additional resource requirements due to development projects and the hunger to improve supporter journeys across the organisation. We are currently implementing FastStats to be used as our selections tool and we are in the process of improving the selections request process across Crisis by creating a single request portal in JIRA to improve resource/planning visibility and processes. Additionally, we are involved in the procurement of a new CRM to replace our current platform which will provide a lot more development opportunities as this project unfolds.
Contract: Fixed term until June 2023
Location: Office is based in London, working from home is an option in line with Crisis’ homeworking policy - minimum of one day a week in the office
About the role
As Supporter Data Executive, you will be responsible for providing data selections, large and small for a range of communications requested across the fundraising department through various channels and work alongside all the stakeholders within each project to get a fuller understanding of the whole process.
You will support our coordinators in keeping the CRM updated with any amendments identified through the data selection process and keeping process documentation updated to help share knowledge between the team.
To be successful in this role you will have/be –
- Marketing selections experience: You need to have worked on selections for marketing purposes and have experience of using Raisers Edge 7 and desirably FastStats, although not required as training will be given.
- An excellent communicator and relationship builder: You are confident in building strong working relationships with internal and external stakeholders to help explain data requirements and processes.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days and option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 21st August (at 23:59)
Interviews will be held on 30th and 31st August
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
The client requests no contact from agencies or media sales.
Prospectus is excited to be supporting Médecins Sans Frontières/Doctors Without Borders (MSF) with the search for a Supporter Development Manager. MSF provides life-saving emergency relief and longer-term medical care to some of the most vulnerable and excluded communities around the world.
As the Supporter Development Manager, you will be part of the Campaigns team and will manage MSF's supporter development programme (individuals donating amounts under £10,000), including the supporter journeys and campaigns to existing donors. You'll work with a Stewardship Officer to implement and improve MSF's stewardship programme, whilst also working with specialist colleagues in the Digital and Communications teams and some external agencies.
To be successful, you will have experience of working in the UK charity marketing sector, in a fundraising capacity and/or direct marketing with responsibility for customer relationship management. You will be interested in the aims of MSF and will be looking for a role with an inclusive, values-led organisation.
If you have any disability and would like assistance with completing an application then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
At Prospectus we invest in your journey as a candidate and are committed to supporting you in your application. In order to apply please submit your CV in the first instance and begin to prepare your supporting statement. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to speaking with you soon.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- You will enable us to hold ourselves accountable to people with lived experience and ensure that they have a voice at all levels, including strategic.
- This role will provide an opportunity to get experience in and develop your skills in public speaking, collaborative working and decision making as part of a group.
- You will be able to take part in a training and development programme to help you participate fully in the work of the panel.
This is a part time role with varying hours, on an 18 month contract. Further details can be found in the job description.
Salary: £14.48 per hour
Closing Date: Tuesday 13th September 2022
Interview Date: Monday 19th September 2022
The client requests no contact from agencies or media sales.
We’re working with a wonderful health charity who are looking for a Supporter Experience Officer to join their team on a 12 month FTC. You’ll provide exceptional supporter care to their supporters, dealing with queries and complaints as well as processing fundraising income across all income streams. You’ll respond to enquiries via phone, email and letter and ensure you’re handling these in a timely manner, maximising opportunities to thank donors and enhance supporter experience.
You’ll process supporter data accurately and efficiently into their database, in line with GDPR requirements. You’ll process both offline and online donations, ensuring all information (e.g. gift aid, addresses, mailing requests etc) is processed correctly. You’ll manage your time effectively, prioritising tasks where required and be proactive when it comes to improving supporter care processes.
You will need:
- Ability to work at pace and manage complex tasks
- Experience of processing fundraising income and maintaining data
- Good understanding of Gift Aid, fundraising regulations and GDPR
- The ability to handle challenging enquiries/complaints
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. We proactively welcome applications from a diverse range of candidates.
If enough applications are received the charity reserve the right to end the application period sooner.
Fixed Term – 12 Months – 35 Hours
We have big goals over the next few years.
We’re going to be fighting for mental health in a way we never have before.
Together we’ll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
We are looking for a supervisor with experience in reflective practice to help us meet our goal of delivering an excellent supporter experience, every time. If you enjoy providing support to a team that are the front door to the organisation; staff who take hundreds of calls a month and manage numerous inboxes from people that support us, then this is the role for you.
Reporting to the Supporter Relations Manager – Supporter Care, you will be responsible for leading on the unit’s reflective practice improvement and promoting the continuing professional development of colleagues within Supporter Care, including facilitating team practice development and group reflective practice sessions. You will also liaise with the Safeguarding Manager and contribute to the research, development, implementation and review of policy, procedures and reflective practice guidance within the unit.
You will need:
- Significant experience of supporting people in mental health crisis including safeguarding and suicide
- Demonstrable experience of coaching and debriefing staff to maintain their wellbeing and professional practice whilst ensuring appropriate steps are taken around safeguarding/MH support
- Experience of working on a helpline type environment
- Experience of identifying and providing additional support to people with potential issues about mental capacity, complex communication skills ensuring a person-centred approach to each interaction
- Excellent communication (written and verbal) and interpersonal skills with experience of producing reports and presentations for various audiences including a senior audience
- Demonstrable knowledge of safeguarding for Adults and CYP national legislation / policy/ best practice
- Extensive knowledge of Mental Health primary and secondary services as well as national crisis support
Closing date: 21st August 2022
Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria.
This exciting opportunity has arisen to be part of Home-Start Wandsworth and to develop your expertise within the charity and family sector.
Home-Start Wandsworth is a fantastic, registered charity that supports families with at least one child under the age of five. We provide practical and emotional support for families in their homes and in the community through our network of trained volunteers.
Our vision is of a society where all children have the support they need from their parents for a positive, nurturing start in life and families have resilience and hope for the future.
PURPOSE OF THE JOB
You’ll work with a small team of coordinators to contribute to the day to day running of Home-Start Wandsworth’s Core Services and support the charity’s capability to reach a greater number of families and volunteers. Working directly with families, this role involves administration and oversight of processes for enrolling families for on-going support. You’ll hold and manage a caseload of families accessing and seeking support via Home-Start Wandsworth, provide support to volunteers working with families and contribute to the general events and activities of the charity. As part of this role you’ll:
- Manage a case load of families requesting support from a Home-Start Volunteer
- Receive and assess referrals from local partner agencies
- Carry out home-visits to assess the needs of families requesting support
- Organise and monitor the on-going support of families accessing the service
- Provide supervision to volunteers delivering support to families
- Safeguard and promote children’s welfare
- Promote inclusion & diversity across our teams and beneficiaries
In addition, you may:
- Support the volunteer training and recruitment process
- Support community events and outreach projects
We’re looking for well organised, grounded, and empathetic individuals with parenting or other relevant skills and /or experience in supporting families with young children. We’d like you to be a responsive and confident communicator with the ability to prioritise effectively and manage the challenges of working in an administrative frontline role. You will also have a strong affinity with the purpose and goals of Home-Start Wandsworth.
Selected candidates will need to complete an enhanced disclosure check prior to commencing any role.
Closing date for applications is: Wednesday 31st of August 2022
Interviews will be held on: Wednesday the 5th September & Thursday 6th September 2022. Monday 12th September is reserved for remaining interviews.
Home-Start Wandsworth is committed to equality of opportunity and works to ‘Safer Recruitment’ practices as an important part of safeguarding and protecting children and vulnerable adults.
The client requests no contact from agencies or media sales.