Supporter care manager jobs in morden, greater london

About This Job

We are seeking a highly organised and proactive Service Support Officer to join our Service Operations team. In this role, you will play a key role in supporting cadet units by assisting with their queries, resolving technical issues, and providing guidance & training on digital systems. You will ensure that users receive timely and effective support, helping them navigate challenges and make the most of our digital services. Additionally, you will collaborate with stakeholders to enhance system functionality, produce analytical reports, and contribute to the ongoing improvement of our digital solutions.

This is an exciting opportunity to work in a dynamic digital environment, supporting applications that enable the smooth operation of Cadet Forces across the UK. If you have strong administration and IT skills, excellent communication abilities, and a problem-solving mindset, we’d love to hear from you!

Responsibilities

· Provide direct support to cadet units, assisting with system queries and problem-solving.

· Manage helpdesk queries, ensuring timely and effective resolution of technical issues.

· Collaborate with stakeholders to understand their needs and support digital solutions.

· Identify and report system bugs to the development team.

· Produce clear and effective user guidance materials.

· Generate reports using Oracle Analytics to support decision-making.

· Undertake additional tasks as required.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by 23:59 hrs on Sunday 18th May 2025.

Interviews will be held (virtually) during the week commencing 26th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity funding research into the digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

The role of Finance Manager

​The Finance Manager will oversee the finance operations and lead on the preparation of management accounts, budgets, funding requests and internal and external reporting. The Finance Manager plays a crucial role in helping the Board and leadership team understand their performance and their ability to deliver an ambitious growth plan over the next five years. This job presents a great opportunity for someone experienced with charity management accounting and reporting who has a keen eye for detail and process improvement and a desire to be part of a charity that’s only going to get bigger and more influential!  

Our ideal candidate will:

• Have significant experience with finance operations, management accounts, reporting and budgeting in a charity or NFP organisation
• Have a sound understanding of accounting practices, policies and Charity SORP
• Have experience supporting with the financial aspects of trust, grant and partnership applications
• Want to work hands-on as part of a small, dynamic team
• Have a passion for our cause, and a desire to advance the work that we do as a charity

The Finance Manager is one of just 3 members of the Finance & Operations team including the COO and the Finance & Administration Officer. We’re looking for someone dynamic and driven who likes to work autonomously, solve problems pragmatically and plan and organise their time effectively.

Location

We have offices in London and Huddersfield which are easily accessible by road or public transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required on an average of 1 day per week. If you are interested in the role but have queries about office-base requirements, please contactus to discuss.

Please see the attached detail job pack for further information and how to apply. 

We're looking for a kind, compassionate and resilient Support Worker to join our Homelessness and Complex Needs service in Kensington and Chelsea.

£27,352.00.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Heaney Cluster an intensively supported housing scheme for the most challenging customers in the borough. The majority of the customers come with a history of entrenched rough sleeping; often coupled with enduring mental health difficulties. The aim is to offer a home to those who would have difficulty finding accommodation because of their lifestyle choices involving extreme drug and alcohol misuse.

The role requires one to work on a shift pattern:7.45am to 3.45pm and 2.00pm to 10pm.The team comprises of Therapist, Move on coordinator, Housing Officer, 16 support workers, 2 Team Leaders, One Project Manager. It would be good to have you join this team.

What you'll do:
If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer.
* Support customers to maintain their tenancies.
* Support to budget and prevent rent arrears.
* Assess their practical and emotional needs to incorporate in their support plan.
* To develop support plans and risk management plans.
* Carry out weekly health and safety checks.
* Carry out security duties / welfare checks to ensure the safety of the customers and premises
* Monitor the CCTV throughout the shift

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Flexible
* Open to feedback and self development
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

What you'll bring:

Essential:

* NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

* Relevant specialism experience (mental health)

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job decription

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Ealing.
£28,500.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post.

This role is set for 9-month, ending on 12 January 2026, with the possibility of extension.

The Specialist Support Worker role involves early shifts (8:00-16:00) and late shifts (14:00-22:00) throughout the week, including some weekends each month.

What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Carrying out holistic assessments which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to support young people in their journey
- Ensuring ongoing assessment and management of risks within an attitude of 'positive risk taking
- Supporting young people to access relevant services and empower them to self-manage their medication through informed consent and decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety t0 customers

About you:
- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working as part of a group or team

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.
- Specialist knowledge relevant to supporting young people with a Mental Health diagnosis.

Desirable:
- Experience of working in a complex mental health environment
- Demonstrable experience of trauma-informed practice

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Are you a dynamic leader with a passion for empowering adults experiencing homelessness and multiple disadvantages to make and sustain positive change? We might have the role for you!

Job Title: Service Manager

Location: Royal Borough Kensington and Chelsea (RBKC)

Salary: £36,700

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355

About the Service Manager Role

We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and equivalent) looking for that next step!

In this post, you will lead your service which provides support to residents who have multiple needs which can include mental health, substance use, homelessness, and/or offending backgrounds! We support them in providing support to overcome personal challenges, to help them achieve their personal goals and milestones! You will provide leadership to your team to deliver the support our residents need, and be all rounded in your approach to achieve service KPI's which may include supporting with resident challenges directly. You will motivate your team to achieve positive outcomes, providing advice, guidance and leadership to enable them to feel empowered within their roles. 

You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team.  

• Support a team who directly support individuals in their recovery journey
• Helping people learn new skills and build confidence
• Working closely with other teams and organisations to ensure the right support is provided
• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We need a Service Manager who:

• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Has confident leadership skills and can inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Can drive the service forward and implement improvements
• Is confident in managing complex situations and making decisions
• Takes ownership of their work and leads with confidence
• Can work at pace, use their initiative, make decisions, and be proactive in their approach
• Has experience in homelessness, substance use, or a related field, with transferable skills that align with some of the challenges that can arise in this position
• Has alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development. 

Position: Head of Product and Systems Management 
Hours: Full-time, 35 hours a week 
Contract: Permanent 
Location: Office-based in London, N4 with flexibility to work remotely 
Salary: £65,118 per annum plus excellent benefits 
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. 

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Product and Systems Management team are responsible for: defining our product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.

Across all of our products our Product and Systems Management team cover the following areas:

• Being fully responsible for the provision and management of the system
• Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release. 
• Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
• Manage the data cleanliness, accessibility, availability and retention in accordance with our data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
• Enshrine continuous improvement into the use and development of our Products.

Our use of Product Management comprises of all of our critical business systems (Finance, HR, Intranet, Microsoft end user applications).

Our Head of Product and Systems Management plays a crucial role in the development and delivery of our Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered. 

For this role we’re looking for:

• Expert level experience of managing a Systems Support Team
• Expert experience of Product Management
• Experience of managing external stakeholders and 3rd party suppliers effectively

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Tower Hamlets.

£27,352.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
A waking Night Support Worker will help to provided support to the Young People in the service through the night. You will report to the team leader who will supervise your engagement and support of our Young People through the night. This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience in a Young People's service.

What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised and flexible.
- Open to feedback and self-development.
- Thrives on change and enjoys dynamic diverse environments.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.

What you'll bring:

Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Desirable:
- Experience working in mental health.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job Description

As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty. 

Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.

Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued. 

This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.

Who are we looking for?

We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships. 

The ideal candidate will have: 

• Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising. 

• Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.

• Strong planning and organisation skills, with the ability to handle multiple activities simultaneously. 

• Proven record of being results-driven and achieving agreed fundraising targets ad outcomes. 

• Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based within England with regular travel to London and elsewhere in the UK as required 

Interviews: 19 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We currently have 80 staff members using Salesforce daily. This role provides technical expertise to the CRM users and wider charity, while also carrying out vital audits, project support and administrative duties.

The role of Junior Salesforce Administrator works together with the rest of the team, managed by the Database Manager, to ensure users and projects are supported efficiently and that our Salesforce instance is effectively maintained and maximised.

Key Responsibilities

• Responding to support tickets from internal stakeholders, performing analysis, information gathering, troubleshooting, and escalating while communicating through our support tickets system. 
• Monitoring on-going processes and correcting/escalating any issues that occur. 
• Managing data and keeping records accurate, up to date and consistent. Performing audits to identify irregularities across the system.
• Building Salesforce reports and dashboards for internal stakeholders.
• Create, edit, and maintain Salesforce list views, objects, fields, record types, page layouts, and users. 
• Deliver and support with training and development of all users including their initial induction, as well as follow up training sessions and clinics.
• Assist with testing new enhancements and add-ons from Salesforce releases and custom internal enhancements.
• Create technical and functional documentation. 
• Creating and connecting Form Assembly forms.
• Additional ad hoc tasks relating to the data management requirements of the platform.
• Comply with any monitoring, evaluation and reporting requirements as part of Kinship’s internal processes, as well as any donor or local authority funding requirements for the services being delivered, including producing quarterly performance reports for local authorities, and other funders and stakeholders as required.
• Proactively use data and insight to develop our programmes and sharing with colleagues to contribute to changing the system for kinship carers.

Essential criteria

• Experience of Salesforce Administration and the Nonprofit Success Pack
• Salesforce administration certificate ADM201 
• A strong commitment to ensuring outcomes and impacts of services are evidenced through high quality data collection.
• The ability to work discreetly and effectively with confidential information; ensuring GDPR principles are observed throughout. 
• Able to use own initiative and manage competing priorities. 
• Excellent written and verbal communications and able to communicate technical information in a clear and simple way.
• Able to liaise with stakeholders at all levels.

Desirable criteria

• Lived experience of kinship care.
• Experience of widely customised Salesforce systems.
• Excellent level of IT literacy and proficiency with Excel including Vlookups.
• Familiar with Salesforce configuration concepts such as Profiles, Sharing Rules, Flows, Validation Rules etc.
• Strong analytical thinking and problem-solving skills, coupled with outstanding attention to detail. 
• You’re a solution focussed team player with a positive, can-do mindset.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter. The interview process will be single-stage and online, consisting of a set of competency questions and a technical challenge task.          

• Application deadline:  Friday 9 May, 9am
• First interview:  Online – w/c 12 May

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early! 

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health service in Ealing.
£20,514.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.

This role consists of three weekly shifts from 22:00 to 08:00, with double cover for each shift.

What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.
- We welcome applications from people with lived experience of some of the challenges that this service aims to support with for example, mental health difficulties.
- Plans and encourages involvement in local activities.
- Approachable and open behaviour
- Recognises the value of both 1:1 working with young people and the importance of working working as part of a group or team
- Confident in the completion of regular paperwork and is well organised

Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:
- Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Are you ready to lead a project that makes a difference?

Join the Royal College of Radiologists (RCR) as our E-learning Project Manager for the Radiology Integrated Training Initiative (R-ITI) — and help shape the future of radiology education across the UK and beyond.
We’re redeveloping one of the most respected radiology e-learning programmes in the world — R-ITI — and we need a driven, strategic and organised Project Manager to bring it to life.

In this 18-month fixed-term role, you’ll oversee the full lifecycle of over 300 digital learning modules. You’ll collaborate with the Learning Development Manager, the Learning Technologist and the e-learning faculty comprising Subject Matter Experts (SMEs – who are doctors) while undertaking the project to relaunch these essential resources on our new Learning Management System (LMS).

You’ll not only be supporting radiologists in their professional development but you’ll also play a key role is helping ensure the offering is financially sustainable, enabling us to reinvest in growing our influence and impact globally.

What you’ll do 

• Oversee the entire life cycle of selected R-ITI modules marked for redevelopment, from establishing SME groups to review and update content, to working with learning technology colleagues to produce and publish them on time and within budget on RCR’s LMS. 
• Collaborate with stakeholders to define project goals and objectives and provide support to the working groups whilst they redevelop the modules. 
• Develop detailed project plans including timelines, milestones, deliverables, and resource allocation.
• Be responsible for overall quality control of newly developed content by working collaboratively with SMEs and learning technology colleagues to create accurate, engaging and effective e-learning content for our members. 
• Lead cross-functional teams consisting of SMEs, internal or externally sourced e-learning developers, designers, and quality assurance testers.
• Be the main point of contact for stakeholders, providing necessary support, troubleshooting queries and ensuring strategically sound decisions are made.
• Manage project budgets and promptly report any potential spending variances to the Learning Development Manager. 

What you’ll need 

• Excellent project management skills with evidence of delivering complex projects to the highest of standards, on time and on budget
• Experience of working with busy stakeholders, especially those who work on a voluntary basis
• Experience of developing e-learning content and working with digital learning platforms
• Experience of collaborating with doctors or other medical professionals would be advantageous
• Excellent interpersonal and teamwork skills to help negotiate, solve problems, and share knowledge with all stakeholders where needed

Why join us:

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (up to 60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

Caseworker (Thames Valley) 

Hours: Full time – 36.25 hours per week worked over five days, between the hours of 8am–6pm 

Contract length: 12 months fixed term contract with the possibility of extension depending on funding 

Salary: £26,000

Location: To cover the Thames Valley area – candidates must live in the Thames Valley. 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the Thames Valley area. 

Deadline for applications: 23rd May 2025 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early June 

Start date in role: Late June / early July 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• Candidates must be resident in the Thames Valley area 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

There when it matters.

We have an exciting career opportunity for a Marketing and Communications Officer (known locally as Marcomms Officer) to join our expert Marcomms team here at Sue Ryder.
This key role sits within our Brand & Marketing team, working across projects with our Healthcare, Income Generation and Creative teams. You will work closely with colleagues across the organisation as well as building relationships with our key marketing suppliers and agencies.

You will help position Sue Ryder as a specialist and expert end-of-life care and bereavement support provider, supporting the team to develop strategic and tactical marketing communications and ensure end-of-life care and bereavement marketing messaging is consistent and on brand across all marketing and communications activity.

About the role:

At Sue Ryder, we have a challenger brand mindset, with ambitious plans to grow so we can help more people who are dying live well and provide better grief support for everyone who needs it.
The Marcomms Officer reports into a Marketing Manager and works across the Brand & Marketing team to:

• Develop effective marketing assets and campaigns for brand, healthcare and income generation.
• Work closely with in-house and external designers to deliver marketing campaigns and assets.
• Ensure brand and health marketing messaging remains consistent and on brand across all activity.
• Support the management and usage of our marketing and design tools and platforms.

Key Responsibilities:
• Develop effective marketing campaigns and assets for Healthcare, Income Generation and Volunteering teams, ensuring objectives are met and integration opportunities are maximised across the charity
• Work closely with in-house and external designers to deliver marketing campaigns and assets.
• Manage day-to-day relationships with external suppliers, such as printers, freelancers, photographers, and creative agencies on allocated projects.
• Represent the Brand & Marketing team on selected organisational working groups and actively engage with our internal networks.
• Help manage our marketing tools and platform to support usage across the organisation.
• Provide project support to our Creative Team, for example co-ordinating brand photography shoots.
• Ensure all healthcare and fundraising literature is in stock, on brand and updated in terms of content, consent, permissions and legal requirements.
• Have a clear understanding of our brand guidelines and key messaging and support embedding this across all our marketing communications.
• Build strong, internal relationships with stakeholders across Sue Ryder.
• Support the smooth running of the team administration.

About you:
Essential
• Experience of managing and delivering marketing campaigns on time and on budget
• Experience of managing and developing creative assets which are relevant and impactful to the specific audience.
• Experience of working with creative and print agencies.
• Excellent communication skills to build effective relationships with internal colleagues within the wider marketing and communications department such as PR and digital to ensure integrated working
• Keen attention to detail
• Excellent time management and prioritisation skills, able to work at pace across a range of projects

Desirable
• Relevant experience working in a charity or agency environment
• Experience of working with brand management.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.

Join the team and be there when it matters.