Supporter care manager jobs

Location: The Baytree Centre, London
Hours: 21 hours per week (to be agreed between Monday and Thursday, 9AM–6PM)
Salary: £35,000–£40,000 per annum (FTE, pro-rated)
Application Deadline: 1 September 2025 at 23:59PM
Eligibility: This post is open to women only under Schedule 9, Paragraph 1 of the Equality Act 2010.

About the Role:

As Head of Learning, you’ll lead Baytree’s adult education team—designing and delivering high-quality ESOL, literacy, and personal development programmes that empower women to thrive. You’ll oversee curriculum development, quality assurance, and contract management, ensuring our education services meet the needs of local women and funder commitments.

This is a fantastic opportunity for a passionate educator with leadership experience and a deep understanding of adult learning in community settings.

Key Responsibilities:

Curriculum Leadership:
Design relevant and impactful adult education programmes, oversee learner recruitment and progression, and ensure safeguarding and wellbeing across all learning activities.

Quality Assurance:
Implement robust quality improvement processes, conduct teaching observations, and prepare for audits and inspections from funders and regulatory bodies.

Team Management:
Lead and develop a team of tutors and administrators, foster a nurturing and high-performance culture, and supervise volunteers supporting the education service.

Contract & Funder Management:
Manage relationships with Lambeth Adult Learning Services and other funders, ensuring delivery against KPIs and producing high-quality reports and proposals.

Cross-Service Collaboration:
Work closely with other Baytree teams and external partners to align services, share best practice, and strengthen learner progression pathways.

What We’re Looking For:

• Level 5+ teaching qualification and extensive adult education experience
• Proven leadership in managing accredited and non-accredited programmes
• Strong understanding of challenges facing adult women learners
• Experience managing public sector contracts and regulatory compliance
• Skilled in team development, safeguarding, and stakeholder engagement
• Excellent communication, reporting, and curriculum design skills
• Commitment to Baytree’s mission and values

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

Family Support Manager - Greater Manchester

£29,000 + Company Car and benefits

This post will cover the Greater Manchester region

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Manager to deliver a high-quality family support service as part of our Greater Manchester Care Team.

Reporting to the Family Support Manager of the Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online.

Close date: 25th August 2025

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values.

£6,552.00 per annum, working 10 hours per week.

Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Hope Place is a mental health rehabilitation support living service with 24 hour support. Hope Place currently has 10 residents, ranging from 18-65 years old.

Current Vacancy:
Waking Night Support Worker role. 10 hours
This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.

What you'll do:

- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

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​This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.

Brief role description:

The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more the role? Have a look at the Job Description attached.

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​What’s in it for you? Check out the Benefits sheet attached.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday 22 August 2025.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

Purpose

The Fundraising Development Officer supports the delivery of our individual giving programme, helping to nurture current supporters and attract new ones.

You will be responsible for building our regular giving support, implementing supporter journeys and co-ordinating our annual appeals. You will also work closely with the Head of Fundraising in developing our major donor plans, and support with other individual giving channels, including in-memory giving and legacy giving. 

The role also takes a lead on prospect research, supporting the development of our portfolio of high-value prospects. Through detailed research on prospects and donors, you will build prospect pipelines that will support income growth across the fundraising team. Your excellent interpersonal and communication skills will see you supporting individual fundraisers across the team nd strengthening the prospect pipelines that drive income at the highest levels. You will use a range of sources to obtain relevant information that can contribute to proposals, communications and donation strategies. 

We are looking for someone who has great communication and research skills, and a collaborative approach. You will be a self-motivated, proactive and analytical individual with the ability to build, manage and develop relationships across teams. 

While a background in fundraising or prospect research is desirable, it is not essential. If you bring the right skills and are willing to learn, we'd love to hear from you. 

Key responsibilities and duties 

• Manage our ‘Friends of Charlie Waller’ regular giving scheme, building the supporter numbers and engagement with the charity. 

• Deliver exceptional supporter care to our regular supporters, recognising opportunities for deeper engagement and potential for further support. 

• Implement the supporter journeys for regular and one-off donors, creating communications to engage them with the cause and understand the impact. 

• Co-ordinate our appeals cycle, working closely with colleagues across the charity to collate appeal content, including case studies, statistics and images. 

• Support the development of our major donor plans, identifying prospects within our supporter base and assisting with stewardship plans.

• Support the development of our plans for building in-memory and legacy giving, including stewardship and cultivation events. 

• Undertake detailed research on prospects and donors to grow our portfolio of high-value supporters, including individuals, corporates and trusts. 

• Complete due diligence checks on prospective supporters, in line with the Trust’s donations acceptance policy.

• Monitor research subscriptions & news alerts to identify new opportunities. 

• Share insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the team.

• Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required. 

• Attend CWT events as appropriate to establish new contacts, develop existing relationships, and raise the profile of CWT with potential supporters. 

• Ensure that systems and processes are effective, and that our database is being updated and utilised as the central source of information.

• Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.  

• Routine call handling as part of the wider office administrative team.

• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.

To apply 

If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org

The deadline for applications is 12 noon on Monday 1st September 2025 – please note, we reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible. 

Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement. 

You will hear back from us by Friday 5th September, if not before and should you be shortlisted, an interview will take place w/c 8th September and will involve a competency interview along with a short written task relevant to the role.

We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.

Person Specification

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply. 

Skills required and relevant experience 

Essential

• Knowledge of standard Microsoft Office software, especially Outlook, Excel, Word. 

• Familiar with or keen to learn about charitable fundraising. 

• Strong administrative skills. 

• Ability to work efficiently and accurately under pressure. 

• Excellent relationship management skills. 

• Experience of various communication channels, traditional and digital. 

• Comfortable with digital tools to aid promotion and fundraising. 

• Excellent oral and written communication skills, with the ability to interpret and present complex information with clarity. 

• Ability to prioritise workload and respond to urgent issues and deadlines. 

• Good IT skills, including an ability to troubleshoot. 

Desirable

• Experience of delivering high-quality research both proactively and to set briefs. 

• Comfortable working with databases. 

• Knowledge of GDPR requirements. 

Attainment  

Essential

• Maths and English GCSEs, Grade C minimum, or equivalent by experience   

Personal attributes  

Essential

• Excellent attention to detail. 

• Confident in building relationships. 

• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge. 

• Ability to prioritise and work to deadlines. 

• Professional, enthusiastic and flexible, with a strong willingness to learn.

• Capable of working as part of a team and autonomously. 

• A commitment to working to meet the charity’s objectives. 

Desirable

• Interest in and awareness of mental health issues. 

We're looking for a kind, compassionate, and resilient Night Support Worker to join our Young People service in Maidenhead.

£28,173.60 per annum, working 43 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

The shift pattern for this role includes 4 days on, 4 days off with 12 hour shifts.

What you'll do:

Building supportive, trusting relationships with customers and creating a positive atmosphere
Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
Undertake support work in partnership with external stakeholders to compliment their interventions
Developing productive relationships with partner organisations to improve service outcomes
Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
Involving customers in the design, development and delivery of the service
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Being responsible for the handover of key information between shifts
Provide structured support and guidance to other front line staff in their area of expertise
To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Operational Manager - IPS Grow

This is an exciting time to join the team! As of Spring 2026, the organisation will be delivering Fidelity Assessments and supporting IPS services with their SMART action plans as part of the DWP’s Connect to Work programme.

We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Assessors working across England and Wales.

This role will be part of a brand new team, working together to ensure that Connect to Work IPS services have the insights and plans needed to deliver the highest quality outcomes for IPS clients.

Position: Operational Manager - IPS Grow / England and Wales

Location: London/Hybrid

Hours: Full-time

Salary: £60,500

Contract: Permanent

Closing Date: 11:59pm Monday 25th August

Interview Dates: 30-minute Zoom interviews will take place on Thursday 4th September. Face to face interviews will take place on Monday 15th September at the office in London.

About the Role

We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Reviewers working across England and Wales. The focus of the role is to support and develop Reviewers to have impact by delivering high quality Fidelity Reviews and communities of practice, driving quality of IPS provision and performance of delivery partners across England and Wales.

You will work collaboratively with the broader team to coordinate resources to ensure that contract KPIs are met.

The Team

The IPS Connect to Work team will sit within the wider IPS Grow team. IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services across England and Wales. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

Key areas of responsibility include:

• Line management, coaching, and field mentoring of team
• Stakeholder engagement and delivery of targeted interventions to support IPS services to deliver better outcomes
• Work across IPS Grow and contribute to national objectives

About You 

Skills, experience and qualifications we are looking for include:

• Managerial and leadership experience: Substantial experience managing teams and projects to successful delivery of performance expectations; leading by example and supporting the team to translate research into effective on the ground practice.
• Delivering tangible results in an IPS context: Previous background in an IPS leadership capacity; demonstrated ability to drive tangible improvements in outcomes for clients and work effectively with senior system stakeholders to unblock issues; deep understanding of the IPS model and how it applies in practice.
• Project management: Experience delivering complex projects against project plans, timelines and deliverables that are results focused.
• Data and IT: Strong IT and data analysis skills; ability to interpret and translate data meaningfully.
• Negotiation skills: Highly advanced negotiation and influencing skills and a willingness to tackle difficult conversations where needed to achieve the right results for services and clients.
• Collaborative approach: Skilled in building consensus and fostering cooperation with diverse groups.
• Workload management: Allocating and delegating tasks as necessary, able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines.

About the Organisation

Join an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems, with a vision is a fairer world where together we unleash the potential of people and communities. This is done by working in partnership with local and national governments, funders, communities and the social sector to tackle complex and enduring social problems in the UK and across the world.

Skills include financial analysis, data and digital insight, outcomes-focused partnerships, strategy, research and design. Combining these specialisms in different ways to address specific social challenges. The organisation creates effective solutions that blend the expertise of communities and professionals to deliver better outcomes in issues such as homelessness, domestic abuse, children’s services, health, employment and skills.

Ready to make your own impact on these issues? Then come and join the team.

The multi-skilled team of over 120 people come from diverse backgrounds in the public, private and charity sectors, all sharing a passion for making change happen. The organisation provides a high-quality training and development programme in-house with great opportunities for career progression. They are a friendly and intellectually curious bunch, always up for a debate. 

Equality, diversity and inclusion 

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.

The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.

Other roles you may have experience with could include IPS Grow Manager, IPS Grow Project Manager, IPS Grow Lead, IPS Grow Programme Manager, Project Manager, Programme Manager, Programme Coordinator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About the role

This is a fixed-term opportunity for an experienced Charity Shop Manager to join our team at our Exeter-based charity.

This new role will combine providing support and/or absence cover to our existing shops, along with getting involved in other opportunities for growth and development across the retail team (e.g. volunteering). Working in the shops may involve working to support the shop manager, or stepping in for them at short notice (and quickly getting to grips with their shop, processes, staff, volunteers and customers). This will be balanced according to business needs.

The nature of this role means that you will need to be capable of both leading or being part of a team consisting of shop assistants and volunteers.

There will also be times when you will be working on your own or with our Head of Retail and Enterprise at our Exeter base. The most important thing is that you will be helping us to achieve and exceed business targets for sales, growth and profits.

You will be based either at one of our charity shops, or at our main base in Exeter (to be discussed at interview).

About you

We’re looking for someone with prior management experience in charity retail, and demonstrable knowledge of the sector and its challenges. You will be self-motivated, commercially aware with a creative eye for displays, and constantly seeking new business opportunities. You will be comfortable with both acting as shop manager, and supporting the existing shop team, depending on the situation.

You will have excellent interpersonal, communication and customer care skills and be a person who motivates their team and creates a safe and energetic working environment.

There is a need to travel to different shops in Exeter and East Devon (depending on business needs) so a driving licence and willingness to drive InFocus vehicles is important.

Interagency work

· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.

· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.

· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.

· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.

· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.

· Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.

· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.

· Be flexible and willing to work in all types of environments.

Case management

· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.

· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.

· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.

· Attend monthly case management meeting with the Service Manager .

· Attend clinical supervision.

· Take appropriate steps to protect where there is an imminent risk to another person.

Recording and administration

· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.

· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.

· Weekly maintenance and accurate and secure audit trail of all relevant communication.

· Comply with the data protection and information sharing protocols that Drive has agreed to.

Direct work with service users

· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project

· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour

· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.

· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others

· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.

· Develop strategies that will disrupt the continued risk posed by service users

· Undertake assessment of risk, needs and attitudes to inform the individual

service user’s intervention plan

· Ensure that risk assessment and risk management procedures are followed at all times.

· Respect and value the diversity of the community in which the service works in, providing a service that recognises the diverse needs of service users and their families.

· Work closely with the IDVAs’ supporting the partners, ex-partners and new partners, and family members of service users in management risk and developing intervention plans, as set out in the Drive Manual.

· The welfare and safety of children and young people is paramount, considered in every aspect of your work, address parenting needs where appropriate and taking action to safeguard children.

General

· Remain up-to-date and compliant with all relevant legislation connected to your work, including organisational procedures, policies and professional codes of conduct and practice guidance, in order to uphold standards of best practice.

· Represent the service at local events; deliver training and presentations as required.

· Feed into the learning process via the Service to improve services to perpetrators of domestic abuse ensuring that the experiences of service users and other agencies inform this process.

· Be confident to evidence reflective practice in all aspects of work, sharing learning and

· Be committed to reviewing individual and team practice and undertake regular training.

· Act with integrity and respect when interacting with service users, employees, agencies and individuals.

· Competent in defensible decision making, recording and being held accountable

· Show initiative in tackling issues within the service and in relation to other agencies.

· Act as a champion for the implementation of the pilot programme in your area

· Hold a full driving license, have access to a car and be able to travel across the pilot area as required.

· Partake in evening and weekend work as required.

Membership Growth Manager

Full Time 35 hours per week | Permanent | Hybrid | Closing date 13th August 2025

Job Reference: MGM02 (Please quote this on any correspondence)

The opportunity

We are seeking a commercially minded, results-driven professional to support the delivery of CILIP’s membership growth strategy. This pivotal role is responsible for generating demand through targeted marketing campaigns and converting interest into membership through business development and relationship management.

Working closely with the Director of Business Development, you will play a key role in achieving CILIP’s strategic goal of increasing both individual and organisational membership, while also maximising member lifetime value. You will take a cross-functional approach to attract new audiences, re-engage lapsed members, and foster long-term loyalty.

About the role

This role supports the delivery of CILIP’s membership growth strategy, focusing on generating demand, converting leads into new members, and enhancing member retention and value. Working closely with the Director of Business Development and cross-functional teams, you’ll take an integrated, insight-led approach to increasing individual and organisational membership, aligned with CILIP’s strategic priorities.

Key areas of delivery:

· Demand generation and lead nurture
Plan and deliver targeted, multi-channel marketing campaigns (digital, social, email) to attract new members. Develop compelling messaging and offers in collaboration with the Marketing and Communications team, and engage key audience segments, including underrepresented groups.

· Lead conversion and business development
Qualify and convert leads through proactive engagement and relationship management. Build a strong membership pipeline, track performance metrics, and optimise the member acquisition journey.

· Retention and member value
Ensure new members are effectively onboarded and connected with relevant services. Use data insights to assist the development of retention strategies, drive engagement, and support the promotion of CILIP’s wider offer, including training, events, and professional registration.

· Data, insight and reporting
Monitor membership performance and campaign outcomes, maintaining accurate records within the CRM. Produce regular reports that will be used to inform decision-making and identify opportunities for growth and improvement.

· Cross-team collaboration
Work collaboratively with internal teams to support aligning messaging and integration of supporter journeys. Represent CILIP externally at events and networking opportunities, and contribute to broader organisational goals, including digital transformation initiatives.

About you

The ideal candidate will have experience delivering digital marketing campaigns that drive lead generation and conversion, ideally within a membership or service-based environment. You’ll be confident using CRM systems to manage pipelines and track performance, and skilled at collaborating across teams to deliver integrated journeys.

· Essential experience: Track record in delivering multi-channel marketing campaigns, converting leads into paying customers or members, and working across teams to meet performance goals using CRM systems and data insights.

· Desirable knowledge: Understanding of the membership lifecycle, experience in a professional body or association context, and an appreciation for balancing commercial objectives with public benefit.

· Skills and attributes: Analytical and highly organised, with excellent communication and interpersonal skills. Motivated by results, committed to inclusive values, and able to work flexibly within a hybrid model.

This role offers an exciting opportunity for a motivated professional who combines data driven insight, hands-on delivery, and strong interpersonal skills. You will share our commitment to equality, diversity and inclusion and be comfortable working flexibly in line with our hybrid working policy.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

· Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.

· Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.

· Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.

· Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.

· Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.

· Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Structure:

Most staff are based in the London office and work in a hybrid environment. We also have colleagues based in the devolved nations: Scotland, Wales, and Northern Ireland.

CILIP has thousands of members in a wide range of roles and sectors including higher education, public libraries, schools, colleges, health care, national libraries, government, the armed forces, prisons and many more.

Why join CILIP?

· Hybrid working

· 27 days' annual leave plus public holidays (increasing after 3 years’ service)

· Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit

· Access to CILIP’s Employee Assistance Programme through Vivup

· Perkbox employee discounts and wellbeing hub

· Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave

· The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)

· Annual flu vaccination voucher

· Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description to HR Department uk by 11:59pm on 13th August 2025

Interview dates

· First interviews (virtual) will be held on 21-22nd August via Teams

· Second interviews will be held in person on 28th August at Woburn House

CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.

If you require any adjustments or support at any stage of the application or recruitment process, please contact our HR department, we will be happy to assist you.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff team is helping thousands of young people each year. We have forty-four centres and extension projects across England and Scotland, with ambitious plans to scale-up our provision further over the coming years.

We are looking for individuals who will thrive in a fast-paced, rewarding role helping to change the lives of young people by taking up a permanent role as a part-time Programme Support Tutor. You will work closely with our existing team, supporting the delivery and organisation of the IntoUniversity programme in the centre.

The main duties of the role

To deliver the IntoUniversity programme effectively to children and young people in different settings, including schools-based workshops, Academic Support sessions and educational visits. This includes positive behaviour management and adherence to the IntoUniversity safeguarding policy.

• To assist with the organisation and delivery of the Academic Support, FOCUS and Mentoring Programmes.
• To assist the IntoUniversity Centre Leader in liaising with schools and other partner bodies, in organising the classroom and resources and in planning project delivery. 
• To update and maintain IntoUniversity displays, publicity and resources.
• To work with the IntoUniversity Centre Leader to recruit children and young people to the programme, including after-school Academic Support and FOCUS Weeks. 
• To develop educational resources and worksheets for use across all IntoUniversity programmes. 
• To ensure compliance with all necessary regulations and legal requirements, including the Children’s Act,  Children and Young People (Scotland) Act, Safeguarding Vulnerable Groups Act, Protection of Vulnerable  Groups (Scotland) Act, and legislation and policies related to Equal Opportunities and Health & Safety. 
• To champion diversity and inclusion in your role at all times, referring to the Diversity and Inclusion Staff Responsibilities Guide. 
• To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post. 

Contract
Permanent, part-time

Start date

Monday 1st September 2025 (in line with local school term)

Working hours

• 15 or 16 hours per week (please see job description for further information).

Salary

Starting salary is £28,250 (pro-rata).
Pro-rated salary is £10,885 per annum for 16 hours per week.
Pro-rated salary is £10,205 per annum for 15 hours per week.

Location
IntoUniversity Clacton

Staff benefits

• Employee Assistance Programme including access to wellbeing and legal support 
• Life Assurance scheme with AIG including SmartHealth service with access to 24/7 online GP appointments 
• Staff in FOCUS – rewards, competitions and prizes across the year 
• Interest-free new starter loans of up to £1,000 
• Cycle to Work Scheme and Travelcard Loan Scheme 
• Employer pension contributions of 6% 
• Staff in FOCUS – rewards, competitions and prizes across the year

We're looking for a kind, compassionate and resilient Bank Support Worker to join our Newham services.

£13.85 per hour on a 0 hours contract

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

*Annual leave increasing up to 30 days with length of service
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Bank Support Workers have the ability to accept any shifts available on an ad-hoc basis across from all of Look Ahead's specialisms including Mental Health, Learning Disabilities, Homelessness and Young People. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. Within Mental Health and Homelessness services they will enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence within the community by providing a flexible and individually tailored support package. While carrying out activities, Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

What you'll do:

Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Building supportive, trusting relationships with customers
Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Proactively manage risk and safety both in and outside of their physical living environment
Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
Report any observations relating to customers welfare
Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
Enable customers to make full use of community facilities by providing support as directed
Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
Empower customers to ensure they receive the service and benefits they are entitled to
Engage in learning and development activity to increase knowledge and skills

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For a full job description please see our website.

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 per hour on a zero hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met.

About you:
- Is customer-focused - wants to provide a great service to our customers whilst
- respecting professional boundaries
- Approachable
- Can work well on own and also works well as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible to ensure a job is done well and supports the customers needs
- Open to feedback and personal development
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards providing an excellent service and has a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
- Ability to cope positively with challenging and diverse behaviours

For a fu Job Description please visit our website.