Supporter contact officer jobs in united kingdom

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.

Salary and Location

• Band 3, Regional Spine points 37-33
• Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
• PCS Birmingham

Successful candidates for the post of Member Response Team Leader will be able to demonstrate:

• Experience leading teams or supervising staff
• Working in a customer-focused organisation or service
• A strong understanding of GDPR
• Experience using CRM platforms such as Salesforce

The main duties of the Member Response Team Leader role include:

• Managing a team of Member Response Team Administrators
• Day-to-day operations of the team
• Ensuring workflows are managed efficiently and service level agreements are consistently met

With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.

The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.

Closing date: at 12 midday on Thursday 20 November 2025

Interviews will be held by Zoom: Thursday 4 December 2025

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Grade: Band 3, Region

Salary:

Regional Spine points 37-33

Regional Starting salary £39,403 p.a. rising to £43,715 p.a.

Location: PCS Birmingham

Purpose of the job:

To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.

Responsible to: Member Response Team Manager

Responsible for: Member Response Administrators

Contacts

External:

PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts

Internal:

PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments

Main duties and responsibilities

1. People Management

• Day-to-day management of staff and workflow
• Manage work allocation, future planning and support for team/line manager
• Through the appraisal system, identify training and development needs, train or organise training for staff
• Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
• Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
• Check work standards and maintain consistent quality of delegated tasks
• Proactively promote diversity including equality in line with the wider PCS approach
• Continuously improve effectiveness and efficiency of the administrative team
• Ensure health, safety and welfare of team members

2. Systems Management

• Develop and make best use of relevant systems e.g. office, IT, finance, etc.
• Attend relevant training and ensure staff are appropriately trained on system changes and developments
• Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
• Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
• Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
• Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
• Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
• Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
• Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees

3. Team Working

• Proactively promote team working
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

4. Office Coordination / Project Management

• Plan ahead and prioritise the teams work
• Share best practice with colleagues across the organisation
• Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
• Prepare for, attend and record meetings and events and take follow up action
• Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
• Handle projects as directed by the line manager
• Deal with complex queries, issues, arising from staff or via correspondence from members
• Draft complex correspondence, briefs, reports as appropriate

5. Meeting, Conference, Election, Ballot, Events Arrangements

• Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
• Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
• Agree and manage timetables, processes and procedures
• Attend and contribute to events as appropriate
• Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate

6. Union Organising and Campaigning (where appropriate)

• Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
• Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
• Maintain direct contact with PCS members within their workplace(s)/branches as required
• Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required

7. General

• At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Such other duties that may reasonably be required and which are within the level of the responsibility of this post
• Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice

Person Specification: MEMBER RESPONSE TEAM LEADER

Ref: 1125

Date: November 2025

Location: PCS Birmingham

ESSENTIAL FACTORS

EXPERIENCE

• Working in a customer-focused organisation or service
• People management including induction, work allocation, appraisal and conduct
• Efficient set up and management of office systems, procedures and databases
• Draft and deal with complex correspondence and issues
• Events management, organisation and co-ordination
• Attend meetings, produce accurate records/notes of actions, follow up as appropriate

TRAINING (including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to undertake job-related training
• Commitment to participation in appraisal and development review process
• Commitment to staff development

KNOWLEDGE

• Impact and use of digital and IT applications, including Microsoft Office and Salesforce
• Knowledge and understanding of trade unions and work of the public sector
• Project management/project activity
• Understanding of the application of GDPR

SKILLS

• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify, research, analyse and present evidence, including statistics
• Ability to manage team to ensure efficient running of the work of the department/unit
• Ability to identify and set priorities
• Deal with confidential and sensitive information
• Operational decision making (within defined parameters)

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

About You:

· You are a professional and enthusiastic HR and Operations practitioner with experience spanning people management and day-to-day organisational operations.

· You have a strong track record of developing, motivating, and supporting both staff and volunteers.

· You have the ability to manage a wide range of operations – including health and safety, policy compliance, quality, governance, contracts, and contractor oversight – to support service delivery across the Centre’s diverse functions.

·You are experienced in building and maintaining effective organisational systems.

·You demonstrate outstanding communication skills, attention to detail, and discretion, and you excel at managing a varied workload with competing priorities and tight deadlines.

· You are highly organised and thrive in dynamic environments where flexibility, initiative, and sound judgement are essential.

· You are committed to fostering a welcoming and inclusive culture; You are proactive and comfortable working independently, while also able to build strong, collaborative relationships across all levels of the organisation.

 Key Responsibilities and accountabilities:                

· Be directly responsible for ensuring the effective and efficient day-to-day functioning of the centre including the management of the Brazelton Centre UK premises and IT, where applicable.

· Understand the legal and reporting obligations of the Brazelton Centre UK as a registered Charitable Incorporated Organisation (CIO) and be responsible for ensuring the Centre meets these obligations including for example filing of annual accounts.

· Work with the Board of Trustees, Director, fundraising colleagues and partner organisations to increase voluntary income to the Centre to fund and trial innovative new services and research opportunities in line with our strategy

·Ensure HR policies are reviewed and updated to ensure compliance with employment laws, regulations and best practice. Develop new policies that are fit for purpose, legally compliant, and embedded within the team. 

·Update, maintain and develop employee handbook, HR templates, processes, and systems to support the delivery of an effective HR function. 

·Manage HR systems ensuring all records are maintained accurately and comply with GDPR.

·Day to day line management of a number of the Brazelton Centre staff including the development of objectives, work plans and monitoring ongoing performance, the management of annual leave and sickness and absence monitoring.

·Oversee the entire employee lifecycle - from induction to exit - while implementing talent retention strategies, performance management systems, and succession planning. 

·Oversee organisational volunteer management, ensuring compliance with policies and alignment with strategic objectives 

·Manage grievances and disciplinary actions in accordance with policy. 

·Lead on delivery of annual training plan and annual appraisal process. 

·Oversee day-to-day office management to ensure a warm, inclusive, and safe working environment. 

·Ensure health and safety, compliance, and quality standards are consistently upheld across all HR and operational practices, fostering a safe, legally sound, and high-performing work environment

Support the planning and further development of the Brazelton Centre UK, working to continually extend the reach of our existing NBO and NBAS courses.

·Work with the Director and Board of Trustees, to develop and implement the Brazelton Centre UK’s long-term strategy, and be responsible for the development and delivery of the supporting business plan.

In line with our strategy, where relevant, support the Director to seek new projects, research and funding opportunities related to the aims of the Centre

Promote the activities of the Brazelton Centre UK in enabling the highest standards of service delivery

As required support the Director with engaging with the appropriate resources and media to promote and develop services offered by the Brazelton Centre UK.

 General

This job description describes the major responsibilities and accountabilities associated with the post of Operational Manager.It is not intended to be exhaustive and it should not be assumed that other duties of a similar level/nature appropriate to the role of Operational Manager are excluded simply because they are not itemised.Similarly, it should be recognised that the duties of the post may alter due to changes in legislation or policy or the business needs of the charity.Where such changes occur, training may be given where reasonable to enable the post-holder to undertake the new or varied work.

The Operational Manager is a key advocate for The Brazelton Centre and is expected to display the highest levels of personal and professional integrity at all times and to always act in a way which reflects positively on the organisation. 

Applicants must have the legal right to work in the UK and be able to provide evidence of this.

Candidates should also submit the names and contact details of at least two referees, one of whom must be their most recent employer. (We can include an optional third reference if preferred.)

The start date will be agreed upon with the successful candidate, but we are aiming for a start date of 1 March 2026.

Closing date for Application submission is 12th December 2025 and Interview date will be in person in Cambridge on the 15th January 2026. 

For more information about the post and informal discussions, please contact Inge Nickell, Director of the Brazelton Centre UK.

Prison Facilitator - HMP Winchester

Location: Winchester

Department: Prison delivery

Salary: £22,619

Hours: 28 hours/ 4 days per week

Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Winchester.

Working closely with the prison and their staff, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising peer opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and possess personal qualities that include resilience, determination and a problem-solving approach.

This role will be prison based, working 4 days per week, Monday-Thursday. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. However, these roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this is a fixed term role until October 2026 with the possibility of contract extension subject to funding.

Closing date: Midday 19th November 2025

‍Interviews will be held on a rolling basis.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-224 755

People and Training Manager Part-time 21 hours (£45,500 pro rata) remote

Are you passionate about building feminist, people-centred workplaces? We're looking for a compassionate and organised People and Training Manager to lead our internal HR function at GFS. You'll manage day-to-day HR operations, coordinate recruitment and training, and act as the key point of contact for our outsourced HR partner.At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive.

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Why Join Us? 

As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities   
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget nto support your professional development

 Key Dates 

• Closing date:  Noon, Monday 17th November 2025 

• Informal Q&A (optional): 3pm on Tuesday 11th November 2025 

• Interviews: Tuesday 2nd and Wednesday 3rd December 2025 

Additional Information

· This position is home-based but with extensive travel across England and Wales.

· A full driving license and access to a car is essential for the role.

· The role requires time flexibility including evening and occasional weekend work.

· DBS checks and references will be obtained.

The Role

This is a key role in acting as a delivery partner on our projects, working on streams of community work across the England and Wales, and within the staff team. 

Responsibilities

• Projects and Workstreams: Overseeing and ensuring outstanding delivery on multiple community projects through Flood Action Groups and Multi-Agency Meetings. Support and manage data collection that meets the aims of each project.
• Community Engagement: Engage and empower flooded and at-risk communities, supporting and representing them and pushing for the best outcomes.  Being ambitious on their behalf and advocating for change.
• Report Writing: Ensure reports are on time and are to depth and quality required.
• Staff Training: Support staff and training manager to ensure comprehensive and appropriate training takes place to ensure continuous professional development. 
• Team Management: Line manage staff, fostering a collaborative and productive environment. Modelling behaviours and driving forward team development.
• Stakeholder Relationships: Manage and develop key stakeholder relationships, ensuring strong partnerships and leading on communications.
• Political and Fundraising Support: Provide data, case studies, and research to support political influencing and fundraising activities. Contribute to and attend policy, political and strategic meetings.  Support fundraising activities through providing data and information. 
• Income: Identify future income opportunities, sharing information and building relationships for new projects or new income streams with Senior Management Team. 
• Support Senior Management Team proactive role to support to deliver NFF objectives.

Day-to-Day Activities

· You will manage and support Flood Engagement Officers to deliver their projects and work streams and managing development pathways for team members.

• Liaise and develop relationships with stakeholders to ensure smooth operational and community engagement activities.
• Support Senior Management Team to build income streams and develop new activity. Working to develop, support and deliver NFF strategy
• Providing information and case studies for communications and advocacy work

· You will be acting as the main contact for projects and agreed activities.

Skills & Knowledge

• Communication: Excellent written and verbal communication skills.
• Listening: Outstanding listening skills to understand community needs.
• Stakeholder Management: Expertise in partnership working and managing stakeholders.
• Empathy: Ability to empathise with flooded individuals and communities.
• Organisation: Highly organised, flexible, and capable of senior leadership.
• Line and Team Management: Experience in managing teams and projects.
• Collaboration: Team player with a solution-focused mindset.
• Experience: Project delivery and support

How This Role Contributes to Our Strategy

• Community Support: Empowering and supporting communities.
• Partnerships: Developing strong relationships with partner organisations.
• Income Generation: Supporting income streams via projects and opportunities.
• Collaboration: Fostering a collaborative approach within the organisation.

About us

The National Flood Forum (NFF) is the only independent national charity dedicated to supporting and representing people at risk of flooding.  Established in 2002 by those affected by flooding, we passionately put people at the heart of flood risk management. Our goal is to empower individuals and communities to recover from flooding and get the best possible outcomes. We put people first.  We act as an honest, trustworthy and independent broker on behalf of flooded people. 

We work across four key areas:

• Providing information via our helpline and website
• Recovery Services in flooded areas
• Flood Action Groups
• Policy and Advocacy

With over 300 Flood Action Groups across England and Wales and handling more than 1000 calls annually through our helpline, NFF plays a crucial role in supporting and representing flood-affected and at-risk communities. We collaborate closely with flood risk management agencies, local authorities, and government bodies. We also aspire to a collaborative, supportive, and solution-focused environment for our staff.

We especially welcome applications from people with flood sector experience, or who are flooded people themselves. 

Guts UK is the only charity that covers the digestive system from top to tail, including the

gut, the liver and the pancreas. The charity focuses particularly on the conditions that have no other specific charity or voice - conditions that are underserved, such as pancreatitis, diverticular disease, irritable bowel syndrome (IBS), childhood gut and liver disease, and digestive cancers. With their mission being to improve the lives of the millions of people affected by digestive conditions, they are looking for their first Corporate Partnerships and Philanthropy Manager to help them reach that goal.

The Corporate Partnerships and Philanthropy Manager is responsible for developing and implementing plans to maximise income from corporate partners and high net worth individuals with the propensity to donate significant sums. There is huge scope to develop both income streams at Guts UK, as this is the first dedicated position covering these income streams.

With some fantastic corporate partnerships in place already, there is great potential to build on the existing foundations and leverage those corporate partnerships to secure more ranging from transactional right up to transformational.

The philanthropy function has green shoots to nurture and develop. This is an exciting role for a candidate who wants to grow and shape this income stream, and demonstrate their personal impact on generating income, and providing donors with an incredible supporter experience.

This specialist manager role would suit someone who is already operating at a senior fundraiser or manager level, or someone who can demonstrate experience of developing a corporate and/or major donor pipeline, creating operational plans and delivering income. Guts UK is a small charity with big ambition so a background that includes working within a smaller charity would be helpful for the candidate to have but isn't essential.

This is one role advertised twice to ensure candidates across both hybrid locations can apply. This role is hybrid with candidates happy to work a minimum of one day per week from the London or Hudderfield office welcome to apply. The Hudderfield office address is The Media Centre, 7 Northumberland St, Huddersfield, HD1 1RL. The Fundraising Administrator works from the Huddersfield office, along with the Comms team, Research team and the Services/Helpline team. The Senior Fundraising Manager, Trusts and Foundations Manager and the Community and Events Manager work hybrid from the London office at St Andrews Place. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal call. Please note, we cannot shortlist candidates who have not had an initial call so please allow enough time to have a call before the closing date.

Closing date for applications: Midnight Monday 17th November 

Interviews are expected to be held on Tuesday 25th November in person.

Your new company
Join a globally respected non-profit organisation working at the forefront of social change. With a strong international presence and a mission rooted in equity and empowerment, this organisation leads impactful initiatives that influence policy, drive advocacy, and support vulnerable communities. You'll be part of a collaborative, values-led team committed to creating lasting change through strategic leadership and inclusive practices.

Your new role
As Senior Officer - Executive Office, you'll provide high-level strategic, operational, and administrative support to the CEO. Acting as a trusted advisor and gatekeeper, you'll help manage priorities, coordinate key projects, and ensure smooth communication across senior leadership and the Board. You'll also play a vital role in internal communications and external engagement, including supporting the CEO's media presence and global travel.This is a dynamic, fast-paced role ideal for someone who thrives in high-level executive support and strategic coordination.

What you'll need to succeed
We're looking for someone with:

• 7+ years' experience supporting senior leaders and Boards in a similar role
• Strong governance knowledge, including UK Charity Commission requirements
• Exceptional organisational and time management skills
• Advanced proficiency in Microsoft Office and project management tools
• Excellent written and verbal communication skills, including copyediting
• High level of discretion, integrity, and professionalism
• Ability to manage complex priorities and work independently
• Experience in internal communications and stakeholder engagement
• A proactive, solution-focused mindset and collaborative approach

Desirable: Experience in gender equality, women's empowerment, or international development.

What you'll get in return

• Competitive salary with annual increments
• Generous 10% pension contribution
• Hybrid working model (Central London office)
• Opportunities for international travel
• Inclusive and values-led workplace culture

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Stour Health and Wellbeing Partnership (SHWP) is seeking to appoint a part time Community Builder to work with residents and stakeholders in the more rural Stour areas to foster partnership working, connect and strengthen local communities and to reduce social and rural isolation. By really listening to local people, the post holder will help local communities to identify the challenges faced and what residents want and support them in creating new initiatives or enhancing existing ones to meet these needs. The aim is to improve links between services, existing groups, new initiatives and the community to increase community health and wellbeing. We are looking to appoint a skilled relationship builder with strong interpersonal skills and an understanding of rural challenges to connect, coordinate and support initiatives. Experience of managing projects and measuring their impact is desirable.

Join Lepra as our Operations Lead!
We’re looking for a proactive and organised individual to help keep our charity running smoothly behind the scenes. As our Operations Lead, you’ll play a hands-on role managing day-to-day office operations, facilities, HR and recruitment admin, and IT coordination. This is a varied and rewarding position at the heart of a small, friendly team, where your work will directly support our mission to end leprosy and lymphatic filariasis and promote inclusion and wellbeing worldwide.

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

The Operations Lead will play a key role in ensuring the smooth and efficient day-to-day running of Lepra’s UK operations. This includes managing office and facilities logistics, supporting key operational projects (such as the upcoming office move), and coordinating internal processes across HR, IT, governance, and finance systems.

The postholder will act as a central point of contact for operational queries, ensuring organisational effectiveness and compliance with internal procedures and policies.

Job Purpose

To support the Finance and Operations team which includes the HR and IT functions as well as coordinating the upcoming office move and facilities operations.

Working Relationships

You will report into the Senior Manager – HR, Operations & IT

Working with all of Lepra UK on all matters regarding HR, Operations and IT.

Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, Senior Manager HR, Ops &IT, and Finance & Administration lead.

Key Responsibilities

Operational Management

Oversee day-to-day office operations, including facilities, supplies, and logistics.

Act as the main point of contact for tenants, contractors, and the Facilities Management company.

Coordinate the upcoming office relocation project, ensuring timelines, budgets, and communications are effectively managed.

Support post, office bookings, and workspace coordination.

Maintain a safe and compliant working environment (Fire Marshal responsibilities, health & safety checks).

Systems and Process Support

Oversee and maintain efficient administrative systems and processes across HR, finance, and IT functions.

Support CRM data management, donation logging, and reporting processes.

Liaise with the IT provider to ensure smooth onboarding/offboarding and equipment setup for staff.

Human Resources and Team Support

Coordinate onboarding and induction processes for new starters, including training and IT setup.

Assist with staff travel and accommodation bookings and logistical arrangements for Trustees or visitors.

Support recruitment administration, including posting adverts and liaising with partner organisations and universities.

Project and Governance Support

Support internal operational improvement initiatives and help embed good governance and compliance practices.

Provide administrative support for internal audits, policy reviews, and Board-related tasks as required.

General

Provide cross-cover for colleagues within the Finance & Operations team during periods of absence.

Undertake any other reasonable duties to support the smooth running of the organisation.

Person Specification

Qualifications

Essential

· Qualification in operations, business administration, HR, or finance.

· Degree-level qualification or equivalent professional experience in business administration, management, finance, or a related field.

Desirable

· CIPD Level 3 and above

· AAT Level 3-4

Knowledge & Experience

Essential

· At least two years’ experience in operations, office management, administration, HR, or finance support.

· Experience coordinating multiple workstreams or projects.

· Familiarity with HR systems, CRM databases, or finance software.

· Awareness of facilities management and/or health and safety responsibilities.

· Experience in contributing to continuous improvement, operational efficiency, or process redesign initiatives.

· Demonstrated ability to manage multiple priorities, coordinate cross-team processes, and maintain strong attention to detail.

· Confident user of Microsoft Office and other business systems, with the ability to learn new software quickly.

· Proven experience in supporting organisational policies and compliance (e.g., GDPR, health and safety, or HR procedures).

Desirable

· Experience working in the charity or non-profit sector or a small/medium-sized organisation.

· Experience of working in a diverse and multicultural environment

· Experience of bias-free recruitment

Skills, Attitudes and Personal Qualities

Essential

· Highly organised with strong attention to detail.

· Excellent communication and coordination skills.

· Confident using IT systems and learning new software.

· Proactive and adaptable, with the ability to multitask and problem-solve.

· Collaborative team player who shares Lepra’s values and commitment to inclusion.

Are you a policy or public affairs professional looking to make a real difference for companion animals?  It's an exciting time to join Woodgreen, as we expand and strengthen our influence with policymakers, partners and the public through evidence-based campaigns.

We’re looking for a Policy and Public Affairs Officer to play a key role in shaping and delivering Woodgreen’s policy and advocacy work. You’ll help ensure that our evidence, insights, and experiences influence government policy, legislation, and public debate — driving positive change for pets and their owners.

In this role, you’ll monitor political developments, draft compelling policy briefings, consultation responses and parliamentary materials, and engage directly with MPs, officials, and sector partners. You’ll help build strong strategic relationships with decision-makers, represent Woodgreen at meetings and events, and support the development of campaigns that raise awareness of the key issues affecting companion animal welfare.

Working closely with the Senior Campaigns and Policy Lead and the wider Policy and Impact team, you’ll contribute to developing clear, evidence-based positions and provide expertise to strengthen Woodgreen’s external voice and advocacy efforts.

To be successful in this role, you’ll need:

• Strong experience in policy, public affairs, or parliamentary work, ideally within the charity, animal welfare, or public health sectors.

• Excellent written and verbal communication skills, with the ability to produce persuasive briefings and articulate complex issues clearly.
• A good understanding of the UK political system and how to influence it effectively, ideally with an existing network in this space.
• Proven ability to build and maintain relationships with a range of stakeholders, including politicians, NGOs, and partner organisations.
• A proactive approach, with the confidence to work independently and as part of a small, collaborative team.
• A passion for animal welfare and empathy for the challenges faced by pet owners.

In return you can expect a starting salary of up to £37,000 per annum, depending on experience, which will be complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

This is a full time, permanent, hybrid position with the expectation that the successful applicant will work approximately 1 - 2 days a month from our Godmanchester site.

To apply for this position please submit a copy of your CV and a Covering Letter outlining why you feel you would be the best candidate for this role. We look forward to receiving your application!

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Job overview

The role will focus  on growing the value of funding from large trusts and foundations globally, as well as from corporate foundations and institutional funders via consortium partnerships with larger conservation actors.

The role will oversee grant and contract management with existing organisational and institutional partnerships, as well as grow this portfolio through developing a robust pipeline of new opportunities, finding creative ways to secure visibility and first meetings, developing relationships, compelling funding applications and ensuring strong contract management oversight.

The role will lead a team of two, work collaboratively with fundraising colleagues based in the US and UK to secure visibility with and develop strong long-term partnerships with new Trusts and Foundations; and work closely with colleagues in Kenya to ensure strong project delivery and grant management. Responsibilities include:

• Lead the implementation of the Trusts & Foundations (T&Fs) programme with a particular focus on growing the portfolio of large T&Fs in the USA, UK and European markets;
• Work with fundraising colleagues across priority markets and with communications colleagues, using innovative and proactive approaches to business development and relationship building to unlock visibility opportunities and develop relationships with new prospects; in order to develop and maintain a strong pipeline of high-value funding opportunities.  
• Continue to oversee the current ‘programme funding’ portfolio which includes existing institutional funding partnerships and corporate foundation relationships in Kenya, ensuring that ongoing and new opportunities where they exist are capitalised on.
• Collaborate closely with and provide technical expertise to Ol Pejeta’s Project Implementation function in Kenya to develop and embed ‘programme funding’ systems, policies, processes, to ensure that the organisation works to the highest standards in grant management;
• Oversee collaboration and co-working with Ol Pejeta’s Programme teams and other colleagues to ensure high quality  project design content is translated into  technical proposals and budgets for donors;
• Work closely with Kenya’s implementation function to support strong project delivery and contract management. 
• As a Head of, actively contribute to team and department objectives through decision making and action on planning, budgeting, monitoring and reporting.

Key Activities

• Support the Chief Fundraising Officer with overall strategy development, implementation and adaptation;
• Work closely with the Chief Fundraising Officer to ensure operational and budget planning, management and reporting of resources;
• Oversee the T&F team’s operational planning processes, annual reporting and core performance monitoring;
• Strategic coordination of multiple stakeholders in proposal development processes (programme experts, internal stakeholders, partners and donors);
• Build strong relationships across all departments of the organisation and with existing and new partners;
• Support the recruitment process/selection/appointment of fundraising staff across the department.

Strategic leadership delivery and management of Trusts and Foundations priority in the global fundraising strategy.

• Develop and implement tactics for T&Fs that support Ol Pejeta to meet its overall strategic objectives;  
• Ensure that the relevant parts of the Fundraising strategy, planning and practice is adaptive to both internal and external changes and that the team adopts innovative approaches to its work;
• Effectively integrate T&F team objectives and outcomes into wider Ol Pejeta income targets and programme priorities.

Business development and management

• Proactively cultivate relationships with key prospects, donors and partners (with particular focus on US, UK and European markets);
• Network both internally and externally to ensure relevant stakeholder participation and intelligence gathering in various fora;
• Lead and coordinate proposal development, including budgeting, with programme teams and finance;
• Collaborate with Ol Pejeta’s communications and marketing department to ensure communication activities appeal to donor interests, promote our partnerships and help to position Ol Pejeta as a partner of choice;
• Research and share trends and intelligence on T&Fs, and develop relationships that strategically position the organisation to mobilise resources from new and existing donors.

Support effective grant & risk management and compliance

• Support the development and implementation of improved business policies to facilitate improved management of and accountability for T&F funding and other larger institutional partnerships;
• Provide quality assurance and technical backstopping on reporting and general compliance, in line with organisational and donor requirements;
• Guide the negotiation of strategic grants/contracts to ensure the organisation signs up to appropriate contractual requirements;
• Advise on the interpretation and application of donor rules, regulations, processes and procedures;
• Provide guidance and capacity building on grant cycle management to colleagues across the organisation.

People Management, Financial Management and Departmental contributions

• Provide inductions to staff across the organisation on T&Fs and institutional funding opportunity;
• Build, motivate and effectively collaborate with teams remotely;
• Conduct probationary reviews and annual performance management reviews for direct line management staff;
• Support the Chief Fundraising Officer to have oversight of the team budget lines;
• Work collaboratively with colleagues in the global fundraising team based in different geographical locations
• Contribute to overall departmental processes and initiatives;
• Act within the parameters set by the organisation on financial policies and procedures.

Capacity Building and Knowledge Management

• Ensure effective cross-functional collaboration to strengthen fundraising and grant management skills across the organisation;
• Oversee the development and maintenance of information systems and tools for sharing donor policies and guidelines, funding opportunities and best practice across the organisation;
• Keep pace with international developments and engage with other INGOs to keep abreast of opportunities and global trends in T&F fundraising.

Education, Language & Qualifications

• Bachelors or equivalent in a relevant field preferably Fundraising / International Development;
• Excellent verbal and written communication with fluency in English;
• Language skills in Swahili and German advantageous.

Essential Knowledge, skills and Experience

• Relevant experience working in an international NGO or philanthropy environment with diverse workforce;
• Experience in Trusts & Foundation fundraising across international markets;
• Demonstrated experience cultivating and managing relationships with trusts and foundation donors (or others) to secure six figure grants;
• Substantial experience cultivating and managing donor and stakeholder relationships;
• Exceptional interpersonal, influencing and negotiation skills with demonstrable proactivity in business development;
• Strong technical proposal writing and budget skills;
• Strong ability to manage staff and influence team members remotely;
• Ability to manage and facilitate complex projects and processes;
• Experience working on the African continent with a deep knowledge of conservation and community development;
• Willingness to travel internationally as required;
• Willingness to be on call for donor enquiries out of hours.

Desirable Knowledge, skills and Experience

• Tendering and project management experience;
• Knowledge of conservation finance including the biodiversity credit market;
• Personal network of contacts and relationships in T&Fs;
• Experience in developing complex institutional funding bids;
• Understanding of developments in alternative finance for conservation;

Who we’re looking for 

We’re looking for an exceptional Director of Fundraising and Communication who will lead our fundraising and communications with vision and purpose, helping us grow our reach, deepen our impact and amplify our voice. You’ll be joining a people-centred, mission-driven team, united by a shared commitment to making a meaningful difference. At a time when vulnerable young people face increasing challenges, our work has never been more urgent. If you’re motivated by impact and driven by purpose, this is a good opportunity to contribute to lasting change. 

You will be stepping into a well-established and highly effective organisation, but one that remains energised by innovation and continuous improvement. We actively welcome fresh thinking and new approaches that help us evolve and enhance our work. 

What will you do? 

This is a pivotal moment to join JET as we build on fourteen years of impact and enter a new chapter in our journey. We have ambitious plans to expand our reach and influence, and we’re seeking someone who can help us strengthen our funding base and sharpen our message. 

Reporting directly to the CEO, you will lead and develop our fundraising team, shaping a cross-stream strategy and an integrated communications plan. You’ll be responsible for setting the strategic direction for fundraising, communications and events across the organisation. By doing so you will raise JET’s national profile, grow our supporter base and significantly increase income to support programme expansion. 

You’ll bring strong experience across multiple fundraising streams, with a proven track record of securing significant multi-year funding and building lasting relationships with funders—both individuals and organisations. Alongside leading our fundraising efforts, you’ll take ownership of our brand, ensuring clarity and consistency in our messaging, helping partners tell our story, and securing positive media coverage. 

You’ll lead the development of campaigns, fundraising and marketing activities, and digital engagement that not only enhance our national profile but also drive supporter engagement and income growth.

This is a home-based role, with travel required to and within the regions where we operate, including attendance at key events. 

About you 

You will provide strategic leadership across fundraising, communications, marketing and events. Your work will be closely aligned with JET’s five-year strategy, enabling continued growth in funding and programme delivery. 

You’ll bring a wealth of experience in leading fundraising and communications at a strategic level, with a strong understanding of the sector and a track record of securing and sustaining major gifts and partnerships. You’ll be adept at managing integrated campaigns across multiple channels and growing income through sustainable funding models. 

Your leadership style will be collaborative and empowering, with the ability to build high-performing teams and foster a culture of accountability and innovation. You’ll be a confident communicator, able to inspire and influence, with excellent relationship-building skills and a strategic mindset. 

Above all, you’ll be passionate about JET’s mission to empower young people facing adversity. You’ll be a credible ambassador, committed to equality, diversity and inclusion and driven by the desire to make a meaningful difference. 

Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.  

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 45,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working

• Enhanced annual leave

• Homeworking allowance 

• Occupational pension scheme

• Occupational sickness scheme

• Special paid leave provision

• Enhanced family leave 

Download the Candidate Information Pack

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form.

The closing date is 16th November 2025 at [23:30].

Interview Process 

• First-round interviews: Monday 24th November (online) 

• Meet the team task and fireside chat: Thursday 27th November 

• Final interview (in person, London): Monday 1st December 

Questions? 

Contact us through our website. 

Please note:

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback. 

To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role. As part of our recruitment process, we want to make clear that we are not able to offer visa sponsorship for this position. 

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy. 

We also reserve the right to cancel the final stage of interview on 1st December if candidate does not meet expectations at this stage. 

Senior Marketing & Communications Officer

The Science Council is seeking a dynamic Senior Marketing and Communications Officer to join its engagement and policy team. The post-holder will be responsible for leading and executing impactful communications and marketing initiatives with our members and external stakeholders. The role is pivotal in shaping the organisation’s voice, enhancing brand visibility, and driving engagement across multiple platforms.  

The Science Council is a charity and membership organisation that brings the science professions together and provides professional registration for scientists, science technicians and science teachers. Engaging with member organisations, potential members, science employers, partner organisations and others is central to all our work. The engagement team makes sure that we communicate with them effectively, host events that are relevant to them, have influence on their behalf, and help them improve equity, diversity and inclusion.

Summary of role

Salary: £34-36k

Working hours: Full-time, 35 hours per week (we will consider flexible working)

Contract: Permanent

Location: Science Council Offices, London (Hybrid)

Benefits 

• 5% employer pension contribution.
• 25 days annual holiday and public holidays, plus Science Council closure days between Christmas and New Year.

The role

This is a great opportunity to make your mark on delivering the Science Council’s strategy, using the full range of your marketing and communications skills. 

We are looking for a strategic thinker who focuses on hands-on execution, can multitask effectively, and is passionate about delivering results. 

Reporting to the Head of Engagement & Policy, you will be: 

• Implementing the marketing and communications strategy 
• Building and maintaining relationships with marketing and communications contacts at members' organisations to collaborate on activities
• Leading the creation of high-quality content for the website, newsletters, case studies, and our social media channels 
• Oversee brand and key messaging 
• Provide design support to teams and produce new materials for external communications 
• Oversee the development of our new website and manage our social media channels to increase following and engagement 

For full role responsibilities and person specification, please download the JD/PS. 

As a member of the Science Council team, you will provide excellent customer service, work with and support colleagues across the organisation, promote and uphold professional standards, and demonstrate exemplary commitment to equity, diversity and inclusion.

In return, you will be welcomed into a friendly and dedicated team of staff and volunteers. You will be provided with the support, training and development you need to do your job. You will benefit from a flexible and inclusive approach to work.

How to apply

Please submit both a succinct CV (maximum 3 pages) and a personal statement (maximum 2 pages) that explains how you meet the essential criteria that are labelled as being assessed at the application stage. Apply via our portal by 17th November at 9am. 

Interviews to be held 2nd December onsite at Science Council Offices, London. 

Please note that applicants must have the right to work in the UK, and documentary evidence will be requested at the interview stage.

REF-224 809

Are you interested in a Group Business Development/Referrals Assessment Manager position working for a business specialising in housing, care and support for people with visual impairments, and other specialist needs? This new position will provide the successful candidate with an opportunity to make their mark in helping us to achieve our ambitious but realistic plans for further business development and growth.

As an inclusive, forward-thinking business, we take pride in our approach in investing in our people and are looking for a highly competent and motivated professional to join us. The business is keen to recruit someone who wants to excel in their role and play a key part in our Business Growth Strategy.

The role is hybrid and is based in Harborne. We apply a flexible approach to working patterns to ensure a better work-life balance for staff. 

Key responsibilities of the role include:

• Proactive in assessing and responding to tender opportunities with local authorities and other commissioning bodies.
• The lead and main point of contact for new referrals and call offs. 
• Lead on person-centred assessments of individuals’ support needs, and supporting the transition of new people entering services, in collaboration with local operational teams.
• Building effective working relationships with commissioners, local authorities, health bodies, funders, and corporate partners.
•  Able to produce detailed financial costings for proposed packages of support and ensure funding agreements are secured.
•  Able to contribute to the organisation’s development and growth strategy.

The ideal candidate profile:

• Experience within the care, health, and/or housing sectors, particularly in learning disabilities and sight disabilities.
• Ability to assess and analyse a wide range of support needs and referral information.
• Experience in writing and submitting successful tenders.
• Proven track record of achieving growth targets.
• Excellent communication, analytical, and organizational skills.
• Full UK Driving Licence and use of a car for business purposes.

Our benefits include:

• 23 days Annual Leave (After your second year of service one additional day, subject to a maximum of five additional days) + 8 Bank Holidays
• Paid Birthday leave
• Employer Pension contribution
• Staff discount scheme
• Employee Assistance Programme
• Long Service Awards
• Ongoing training with support and development opportunities

New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs. We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.

About Us:

New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997.  Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.

Vision Homes Association has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.

How to Apply:

For more information and Job Description please visit our website.

Please submit your CV and covering letter stating ‘what qualities and experience you can bring to the role’ 

Closing Date: 6th November. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.

Interviews: Interviews will take place on 10th November.

New Outlook and Vision Homes Association are Equal Opportunity Employers

No agencies.