BASE LOCATION: London, Waterloo, UK
REPORTING TO:
Supporter Relations Coordinator
LINE MANAGEMENT RESPONSIBILITIES: n/a
Islamic Relief:
Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries. It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.
PURPOSE OF DIVISION (IRUK)
Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
JOB PURPOSE:
To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.
BASE LOCATION: London, Waterloo, UK
REPORTING TO:
Supporter Relations Coordinator
LINE MANAGEMENT RESPONSIBILITIES: n/a
Islamic Relief:
Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries. It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness. Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.
PURPOSE OF DIVISION (IRUK)
Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
JOB PURPOSE:
To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.
KEY WORKING RELATIONSHIPS
Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.
SCOPE AND AUTHORITY
The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).
Scope of the Role:
- The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
- Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.
Responsibility for Resources:
- This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.
KEY ACCOUNTABILITIES
The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:
- Managing the phone lines and online enquiry systems:
- To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
- To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
- To manage all the enquiries via the various email inboxes and postal enquiries
- Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
- Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.
- Receiving and processing donations
- To open post, to sort, batch and process supporter donations onto the database
- Maintaining mail statistic for donations received through the post
- Counting cash collections received Waterloo office
- Carry out banking for postal donations received through the departments
- Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
- Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
- Logging and processing the event forms from CFV team
- Following up with pledges made at events
- Setting up direct debits and standing orders
- Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
- Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data
- Administration
- Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
- Ensure all filing and paperwork storage is maintained to the highest standards
- Administration of Direct debit cancellations and amendments
- Administration of Standing order, Direct debit cancellations and missed payments.
- Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
- Handle enquiries relating to Donation Station processing
- Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
- Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
- Responsible for preparing acknowledgements, deeds, and reports to donors
- Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required
- Call Centre Supervision
- Assisting with the induction and training for volunteers.
- Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)
- Project Work
- Be involved in department or organisation project teams or working groups where appropriate
- Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested
- Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.
- Project Work
- Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure
- Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
- Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
- Liaise with relevant external organisations as and when required
- Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
- Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
- Adhere to Islamic Relief’s Policies and Procedures
- General Duties
- Be flexible within the broad remit of the post
- Comply with organisational policies and practices
- Encourage effective cross departmental working through personal example
- Keep professional knowledge and expertise up to date
- Attend internal and external meetings as required and contribute positively.
- Undertake any other duties commensurate with this post as reasonably requested by the line manager
- Represent Islamic Relief to the wider community as appropriate to role and authority
- Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
- Ensure professionalism and credibility at all times.
- Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
- To upkeep the reputation and values of Islamic relief at all times.
PERSON SPECIFICATION
It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.
Essential Criteria:
Experience
- Demonstrable experience in a similar role
- Experience of using databases
- Excellent telephone manner
- Experience of working with sensitive information
Skills, Knowledge and Attributes
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
- Fast and accurate data entry skills
- Good standard of numeracy
- Proven administrative skills
- Good written skills
- Ability to work in a methodical manner with attention to detail
- Ability to organise and prioritise own work and meet deadlines
- Must be a team player as well as being able to work on own initiative
- Strong empathy for the aims and work of Islamic Relief
- Knowledge of Data Protection Act
Desirable Criteria:
- Experience of working with volunteers
Personal Qualities
- A genuine passion for making a difference
- Understanding of and affinity with Islamic Relief values
Other requirements
- Willingness to work longer hours, including weekends, during peak campaigns and emergencies.
Islamic Relief is an international relief and development charity which envisages a caring world where people unite to respond to the suff... Read more
The client requests no contact from agencies or media sales.
Database Manager
Healthcare
Temp (3 months +)
37.5 Hours
Based on £40,000
London
Charity People are excited to be working with one of the UK's leading Healthcare charities in their search for a Database Manager to join their Data team.
This charity provides support to both patients and staff by funding patient services, therapy, emergency care, healthcare pack as well cutting-edge research. The charity has worked with partners for many years to undertake cutting-edge research that provided solutions to healthcare conditions and resulted to the development of innovative medical equipment. Their mission is to provide efficient and outstanding care to staff, patients and the local community.
The organisation is going through a period of growth and is looking for a Database Manager to support the foundations for the charity's work by managing the organisation's Customer Relations Management and other supplementary databases. As the Database Manager, you will be the first point of contact for internal queries; you will oversee data management and ensure that data practises follow internal policies and GDPR guidelines. You will also manage data migration & integration of systems and oversea data for Gift Aid claims. The Database Manager will also be responsible for managing relationships with stakeholders, business departments as well as other charity teams such as Fundraising and Marketing.
We are looking for confident, approachable and diligent applicants, able to work effectively with limited supervision and guidance. You will be highly organised, have a keen eye for detail and be comfortable working in a high-paced environment on a diverse set of tasks. You will also have the ability to work confidently and accurately with large volumes of data in order to make informed decisions and recommendations. Proficiency with CRM databases, specifically Raiser Edge is essential (minimum of 2 years recent experience).
If you would like to apply, please send you CV to Zelda Leader ASAP! [email protected]
Back in 1990, Charity People started life with a grant from The Prince's Youth Business Trust and The London Enterprise Agency. Our aims we... Read more
The role
This role plays a key role in the delivery of our marketing data selections programme. It will be focussed on working with the fundraising teams, and other members of the Data team, to deliver against briefs in order to run multiple, concurrent data selections. The source database is Raiser’s Edge and data will primarily be exported using Faststats.
About you
You should be skilled in handling large data sets and running data selections using Faststats (or an equivalent tool). You need to be confident in communicating technical details to a non-technical audience and have good attention to detail in order to create and follow briefs. Previous experience in working within a fundraising environment is also desirable.
About us
We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.
By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well.
Closing date for applications: 9.00am, Monday 9 March 2020
Interviews: w/c Monday 16 March 2020
We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for... Read more
The client requests no contact from agencies or media sales.
The Supporter Engagement Officer will be a key member of GiveOut's small staff team, helping to shape and lead the fundraising work of this award-winning LGBTQI rights charity.
Position: Supporter Engagement Officer
Salary: £25,000-£27,500 plus pension
Leave: 25 days paid annual leave (rising by 1 additional day for each year of service up to 28 days) plus 1 day around your birthday or LGBTQI celebration and days over the Christmas week
Hours: Full-time role, with potential to consider alternative proposed models
Location: Central London, with occasional travel
Reports to: Executive Director
Responsible for: Intern/Volunteers
Background:
GiveOut is an award-winning charity working to grow giving to support the global struggle for lesbian, gay, bisexual, trans, queer, and intersex (LGBTQI) human rights.
Across the world, LGBTQI people face serious human rights abuses for being themselves. Courageous activists are doing vital work to protect and improve the lives of LGBTQI people, but they are under-resourced. GiveOut works to address this problem by enabling individuals and businesses to give in one place to support LGBTQI activism worldwide. The charity distributes these pooled donations as grants to activist-led organisations around the world, ensuring they have more of the resources they need to defend their communities and campaign for equality.
GiveOut is working to build a community of individual donors, giving in solidarity to support LGBTQI human rights globally. Last year, the charity launched the GiveOut 100 Circle, recognising GiveOut's founding individual donors. At the same time, GiveOut is developing exciting corporate partnerships, encouraging businesses to provide in-kind and financial support to the global movement for LGBTQI human rights.
The Supporter Engagement Officer will be a key member of GiveOut's small team, helping to shape GiveOut’s fundraising work. They will undertake research to identify supporters, develop and maintain the supporter database, organise meetings and innovative events to engage supporters, represent GiveOut externally and work with the rest of the team to communicate impact. There will also be opportunities to work with the Executive Director in developing and supporting corporate partnerships.
The role works closely with and reports to the Executive Director and, it is envisaged, will oversee the work of the Intern and volunteers supporting GiveOut’s supporter engagement work. The Supporter Engagement Officer will bring new ideas and experience to GiveOut, while having the opportunity to develop skills around supporter engagement, learn about LGBTQI human rights activism around the world, and play a key role in helping to build this new international charity.
Main responsibilities:
- Help to shape and lead GiveOut's fundraising work.
- Undertake research to identify potential supporters/donor prospects.
- Develop, maintain and update the supporter database.
- Draft emails, letters and other communications to supporters.
- Help raise major gifts from individual donors by developing long term relationships.
- Represent GiveOut externally at networking events, including occasional evening work.
- Organise innovative supporter events.
- Report to supporters on successes and impact.
- Write short articles and social media posts on supporter stories.
- Support the team in developing proposals and concept notes for sponsorship from corporate and institutional donors.
- Contribute to a dynamic, fun and effective organisation.
- Work towards realising GiveOut's vision, mission and values.
What does success look like?:
- An innovative and successful fundraising programme.
- A community of individual supporters engaged through regular communications, meetings and events.
- An up-to-date supporter database.
- Increased donations to support LGBTQI activism worldwide, helping GiveOut to fundraise more money year-on-year.
- A dynamic, fun and effective organisation.
- An organisation that is respected and valued by supporters and grantee partners alike.
Skills and experience:
- At least two years' fundraising experience and a track record of success.
- Demonstrated commitment to advancing the human rights of LGBTQI people.
- An undergraduate degree or professional qualification in a relevant field.
- Experience developing, maintaining and updating donor databases and/or customer relationship manager databases.
- Strong customer/supporter focus, with excellent interpersonal skills.
- Excellent verbal and written communications skills.
- Highly motivated, with a strong work ethic.
- Good working knowledge of standard Office software e.g. Word, Excel, PowerPoint.
How to apply:
To apply for the role, please email your CV, a cover letter explaining why you are the best fit for the role, and references to Rupert Abbott at GiveOut. For more information, visit our website.
Your cover letter should be 500 words or less and your CV should be on no more than two A4 sides.
The deadline for applications is 11pm on Tuesday 3 March 2020. Interviews are planned to be held in central London in March 2020. While we hope to respond to all applicants, we can only commit to contact short-listed applicants and feedback can only be offered to interviewed applicants.
GiveOut is an equal opportunities employer.
GiveOut is a new award-winning charity fundraising for lesbian, gay, bisexual, trans, queer, and intersex (LGBTQI) human rights activism worldw... Read more
The client requests no contact from agencies or media sales.
Main duties:
Leading the way in recording, analysing and delivering data
Being the first point of contact for staff queries, training and support
Managing relationships with stakeholders and business departments
Managing data migration and integration of systems across the Charity
Management and development of the CRM and associated systems including analysis, segmentation and selections
Streamline systems to assist the Charity in achieving its goals
Data and reporting systems, ensuring these are fit for purpose to cover all supporter activities
Maintenance of data integrity, applying robust quality checking and regular cleaning
Strict adherence to data protection principles and legal requirements
Lead on the strategic development of the Charity's CRM
Team Management
Management of the Database team
Database Leadership
Be the main point of contact for all database queries
Manage relationships with senior stakeholders and other Charity teams including Fundraising,
Prepare data for regular Gift Aid claims in line with an agreed schedule
If you have the above skills and experience and are immediately available, please apply for this role online or contact Sekai today!
Harris Hill have an exceptional and extensive record of providing the charity and not-for-profit sector with high quality recruitment solu... Read more
Summary
Audiences are changing, and we are changing too. We need someone to help us put people at the heart of what we do, ensuring that we understand and listen to the people we support and support us, embracing their concerns, and giving them what they need. In response, we aim to build a loyal and engaged community whose support will help us prevent diabetes, improve care, and find a cure for diabetes, creating a world where diabetes can do no harm.
This is a contract role and there is flexibility on whether it is 4 or 5 days a week.
Interview Dates: 26 & 20 March 2020
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays
- A Cash Healthcare Plan (giving you up to £1,500 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan (on completion of your probation period)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
We are on the hunt for a talented Supporter Engagement Manager with knowledge of fundraising and marketing to join our team for 6 to 7 months while we need some additional support. You will focus on helping teams reach the right people, at the right time in the right way so we satisfy their needs and build committed relationships. You'll champion a segmentation model, drive an insight-drive approach, develop engagement strategies and journeys, and support in improving data collection.
The role sits within the Strategic Marketing team, who are dedicated to building a unified approach to marketing across Diabetes UK, which builds and deepens engagement with the public. The role offers you the chance to work across the organisation, with a focus on supporting the fundraising team to ensure supporter engagement is optimised for fundraising.
Ideal Candidate
An excellent big picture thinker, excited by the chance to drive change. You will have knowledge and experience of digital marketing, database marketing, audience segmentations, engagement strategies and customer journeys. This is an exciting opportunity for an experienced fundraiser or marketer to drive our customer-centred approach to engagement and income generation.
You'll be comfortable in testing and evaluating new approaches across a range of online and offline channels. You'll be confident using data to drive your decision making. You'll be customer focused and have an eye for new opportunities. You'll be able to build strong relationships with colleagues and to use your expertise and credibility to influence their thinking. If this sounds like you and you're excited by the challenge don't delay in applying for this exciting role.
Diabetes UK is the charity leading the fight against the most devastating and fastest growing health crisis of our time, creating a world where... Read more
Are you interested in working as part of a multi-agency database, helping provide people who are homeless with the appropriate support to rebuild their lives?
Fixed term contract until 1 March 2021
About the role
CHAIN (Combined Homelessness and Information Network) is a multi-agency database recording information about rough sleepers and the wider street population in London, which is commissioned by the Greater London Authority (GLA) and managed by St Mungo’s. The system is used by services including street outreach teams, assessment hubs, and accommodation projects and enables them to share information about people sleeping rough and their needs, ensuring that they receive the most appropriate support. CHAIN represents the UK’s most detailed and comprehensive source of information about rough sleeping, and our work provides a significant evidence base for the development of rough sleeping strategy and policy, both in London and at national level.
We are currently seeking a Database Support Officer to join the team. While working in this role, you will play a major part in the day-to-day running of CHAIN. Working collaboratively within a small team, you will:
- Undertake a wide range of tasks, such as providing a helpdesk service and training new users
- Liaise regularly with service managers and staff, supporting and encouraging their engagement with CHAIN
- Ensure that information recorded on CHAIN is of the highest possible accuracy and quality
- Participate in the ongoing development of the system
- Produce accurate, reliable and high quality reports and statistics for stakeholders
What we’re looking for
We’re looking for someone with excellent customer service skills, who is enthusiastic about delivering engaging and accessible training and support, and who is confident liaising with stakeholders at all levels. You will be able to demonstrate experience of administering and maintaining databases, and an understanding of the importance of high quality systems and accurate data to the provision of services for vulnerable people. You will have a high level of IT skills, including a good understanding of Excel.
What we offer
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Excellent Development and Growth Opportunities
St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.
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A Diverse and Inclusive Work Place
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.
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Flexible Working and Other Benefits
We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.
How to apply
To find out more and apply please go to the St Mungo’s Careers page on our website and click the Apply Now Button.
To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on 28 February 2020
Interview and assessments on: 10 March 2020
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.
As a homelessness ch... Read more
This is an exciting opportunity to to provide an excellent level of supporter care to our supporters by ensuring all donations received by Muscular Dystrophy UK are coded and processed in a timely fashion and that all supporters are acknowledged and thanked within the relevant agreed timescale.
Applicants
The successful candidate should have:
- Experience of a busy work environment or similar where multi tasking and working to deadlines is the norm
- Exposure to the donation process and communicating with supporters.
Expectations in the role
- To act as the first point of contact for the resolution of complex queries and complaints;
- Recognise fundraising, engagement and retention opportunities when talking to supporters.
- Respond to queries received by phone, email and post and assist the team in doing the same.
- Process donations, acknowledging supporters and sending out materials as appropriate.
- Compile routine reports including all feedback received by the charity
Please download the job description to see full role responsibilities.
About us
Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.
Benefits
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.
Location
This role is based at our office in Southwark, London. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.
In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.
*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
Muscular Dystrophy UK is the charity for the 70,000 people living with muscle-wasting conditions in the UK. We bring together people affe... Read more
The client requests no contact from agencies or media sales.
Fixed term to December 2020
Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
The Data Team is part of the Information function at Unicef UK and provides colleagues with the technology, services and capability to fulfil data-driven activity, primarily in support of fundraising and advocacy.
The Marketing Data Selections Officer is responsible for supplying high quality, timely data for marketing campaigns and provides subject matter expertise on database marketing and data selections to colleagues across Unicef UK.
Adept at SQL and data manipulation, the successful candidate will have experience of problem-solving and working with data in CRM systems. They will be comfortable working with datasets to spot anomalies and draw conclusions on how the data they work with supports business outcomes, while ensuring it is managed in line with compliance.
To apply, please visit our website via the button below.
Closing date: 5pm, Tuesday 3 March 2020.
Interview date: Tuesday, 17 March 2020.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.
Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
Victim Support is looking for a Case Information Officer based in Marlowe House Witness Care Unit, co located in Clapham Junction Victim Support Office and South East Catford office.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
These are completely new roles designed to enable Independent Victim Advocates to support victims and witnesses of crime. You will be co-located in a witness care unit working closely with colleagues in the Police and other services within the Criminal Justice System to ensure Advocate's have up to date information so victims and witnesses of crime are promptly updated as to the progress of their case.
You will have sufficient IT skills to be able to use a variety of case information and database systems and be able to communicate often complex information to different people clearly. You will be able to work without direct supervision, prioritizing work and dealing with competing demands in an organised and methodical manner.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more
For a world where every person forced to flee can build a better future.
We are seeking a Chief Executive Officer, to lead the United Nations High Commissioner for Refugees (UNHCR)’s new national fundraising partner, UK for UNHCR. Reporting to the Board of Trustees, the CEO will lead the new charity’s strategic development and growth in the UK, raising private sector funds and developing partnerships to support UNHCR’s global humanitarian work for refugees and displaced people.
We are seeking a dynamic and inspiring leader for this newly created role to grow the income, voice and profile of UK for UNHCR. You will be a highly credible ambassador and partnership-builder, with excellent communications skills, able to leverage influence and funding.
UNHCR, also known as the UN Refugee Agency, has the primary goal of safeguarding the rights and well-being of refugees, and displaced and stateless people. UNHCR was established in 1950, in the aftermath of the Second World War to help millions of people who had fled their homes. Today, the organisation delivers humanitarian assistance in more than 130 countries as displacement reaches a record 70 million people worldwide. By supporting host countries, seeking resettlement options in third countries and helping refugees return home voluntarily when safe to do so, UNHCR also seeks lasting solutions to their plight.
The launch of UK for UNHCR reflects the growing role of private sector fundraising and partnerships in supporting UNHCR global humanitarian operations, which are responding to unprecedented levels of displacement. UK for UNHCR is a registered charity (England & Wales).
To apply and download the appointment details, please visit our website by clicking on apply and quoting reference 4527. The deadline for applications is Monday 9th March 2020.
The role will be based in London, UK. The salary will be commensurate with the seniority of the appointment.
Protecting your personal data is of the upmost importance to Perrett Laver and we take this responsibility very seriously. Any information obtained by our trading divisions is held and processed in accordance with the relevant data protection legislation. The data you provide us with is securely stored on our computerised database and transferred to our clients for the purposes of presenting you as a candidate and/or considering your suitability for a role you have registered interest in.
Perrett Laver is a Data Controller and a Data Processor, as defined under the General Data Protection Regulation (GDPR). Our legal basis for much of our data processing activity is ‘Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
ABOUT US
The Mayor’s Fund for London is an independent charity, championing social mobility for young Londoners from low-income backgrounds. We believe that all young people, regardless of their starting point in life, should be able to thrive in their community, forge fulfilling careers and take advantage of the outstanding opportunities that London has to offer.
Our work raises awareness of the barriers facing young Londoners, promotes the activities which best increases their opportunities and brings together the partnerships to make a measurable impact on young Londoners’ lives. In 2018/19, we supported over 35,000 young Londoners aged 4-24 across all 33 boroughs working in partnership with 427 schools, 110 community organisations and 94 employers, charities, social enterprises and local authorities.
The Mayor of London, Sadiq Khan, is our patron.
THE ROLE
The Programme Support Officer will be responsible for maintaining effective administrative systems in the smooth running of the Count on Us Maths Challenge and Kitchen Social holiday provision programmes. This will include administrative support, database management, delivery partner liaison and support with training and competition events. They will also provide support to the administration of grants to schools as part of London Maths Week.
The Mayor’s Fund for London is based at City Hall near London Bridge. The role will involve occasionally evening and early morning events so a flexible approach to working hours is required and time off in lieu will be granted in these circumstances. Occasional travel across London for meetings or events may be required.
HOW TO APPLY
Please apply online sending in your CV and a personal statement no longer than two pages. It should outline why you are a suitable candidate and your reasons for applying.
Provisional interview dates are: 11th / 12th / 13th March 2020.
The Mayor's Fund for London is an equal opportunities employer and we welcome applications from everyone. The Equal Opportunities form is voluntary but the information we collect here is very useful to us as it helps us to make sure that we are an inclusive employer and to find out if our workforce is diverse.
Unfortunately due to the large volumes of interest the charity receives, we are not able to respond to all applicants who are unsuccessful at the application stage.
Please only apply if you are eligible to work in the UK.
The client requests no contact from agencies or media sales.
Senior Database Officer
London, SE1
About Us
We are Pancreatic Cancer UK, the charity that is focused on supporting the research, diagnosis and treatment of pancreatic cancer.
It’s a tough challenge and a disease that has been sidelined for too long, but through our expert support and information services, our innovative research and our campaigns to improve care and treatment, we are tackling it head on.
We’re now looking for a Senior Database Officer to join our Data Team at our central London offices right on the bank of the Thames.
The Benefits
- Salary of £35,000 per annum
- 25 days’ plus Bank Holidays
- Contributed pension
- Travel loans for the purchase of an annual season ticket
- Death in service benefit
- Paid compassionate leave
- Employee assistance programme offering a free, confidential helpline on work and personal matters
If you have experience with CRM platforms, the charity sector and database architecture, this is a fantastic opportunity to join an organisation fighting an aggressive cancer and make a difference to patients and their families.
You will have the chance to use your expertise to inform the next steps of our expansion as an organisation and in turn, have a positive, life-changing impact.
So, if you want a rewarding career where you can develop both personally and professionally and join a dedicated and passionate team, we want to hear from you.
The Role
As a Senior Database Officer, you will manage all supporter data that is held on our database and design and implement reporting to ensure all relevant data is captured.
Working with the Database Manager, your role will involve:
- Accurately capturing and allocating financial data
- Ensuring all database design queries are dealt with
- Exporting segmentations of basic to intermediate complexity
- Recording all email-related captured data
- Overseeing and developing new data processes
- Monitoring and reviewing web forms to ensure best practice is followed
About You
To join us as a Senior Database Officer, you will need:
- Significant experience with CRM platforms and the charity sector
- Experience with database architecture and hierarchies and data management processes
- An understanding of the use of databases to support fundraising and manage supporter relationships
- Proficiency with a number of IT platforms, in particular Excel
- At a minimum, to have a degree level qualification
Other organisations may call this role Database Officer, Senior Data Officer, Senior Database Administration Officer, Senior CRM Administrator, or Senior CRM Database Admin.
Pancreatic Cancer UK may close this advert early if we receive a high volume of suitable applications.
Webrecruit and Pancreatic Cancer UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a rewarding challenge as a Senior Database Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Working hours: 35 hours, 9am – 5pm, Monday - Friday
The role
This role is pivotal in the provision of a high-quality service to internal stakeholders, both in fundraising as well as other teams across the charity, by being the Data team lead for marketing data selections. The role is the first point of contact for the organisation around the delivery of selections and will also provide support to the Officers in the Data team to enable the efficient delivery of marketing selections for the organisation.
About you
You should be experienced in delivering a broad selections programme and ideally have used Faststats, or an equivalent selections delivery tool, to a high standard in doing so. You need to be confident in communicating complex technical information to a non-technical audience and to have excellent time management to allow you to work on multiple projects concurrently. You need to have experience in leading daily planning of selections for a team of officers and be assured in supporting them to deliver their goals.
About us
We’re excited to announce that in April 2019, Breast Cancer Care and Breast Cancer Now united to create one charity for everyone affected by breast cancer. From research to care, our new charity has people affected by the disease at its heart – providing support for today and hope for the future. United, we can carry out even more world-class research, provide even more life-changing support and campaign even more effectively for better services and care.
By bringing together our passion, energy, expertise, funds and networks, we will make greater progress in more effective ways to make sure that, by 2050, everyone who develops breast cancer will live and receive the support they need to live well.
Closing date for applications: 9.00am, Monday 9 March 2020
Interviews: w/c Monday 16 March 2020
We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for... Read more
The client requests no contact from agencies or media sales.
TPP are working with a professional membership body to recruit a Senior Database Membership officer.
This opportunity comes with excellent benefits:
Competitive salary
Employer contribution to pension scheme of up to 12.5% of salary
Annual leave of 29 days per annum, plus bank holidays
Interest-free season ticket loan
Discount purchasing scheme for goods and services Employee Assistance Programme - helpline and advice Occupational Health Assessment and Support
Free annual eye-test and £100 contribution towards glasses if required for work purposes
Cycle to Work Scheme
Central London location
You'll have fantastic administrative skills and be able to hit the ground running in delivering a busy programme of work. You'll be able to juggle a range of different activities and be good at collaborating with others and developing new ideas to improve the way we work. It is essential that you have the appropriate skills in MS Dynamics CRM, Access, Excel and document core pack. Ability to use a CMS will also be helpful.
Some of the key responsibilities are:
Working with the Deputy CEO, Finance Manager and other key staff to ensure processes are effectively mapped within the MS Dynamics CRM
Provide support to all members of staff in the use of MS Dynamics CRM
Manage membership data to ensure accuracy of data and adherence to GDPR guidelines
Develop the reporting capabilities of CRM including maintaining and updating dashboards
Develop the efficiency of our CRM system via workflows and document templates to automate processes where appropriate
Work closely with the external suppliers/helpdesk providers to ensure a swift and meaningful response to queries that cannot be resolved internally
Develop an understanding of the applications in use across the organisation namely, CPD, Revalidation, ePortfolio, how they are all interlinked with the CRM and how they are used by our members
Support the ongoing development of the FPH website in particular testing functionality, and integration between the website and internal CRM system
Monitor departmental mailbox, responding to adhoc enquires, disseminating to relevant staff members as appropriate and ensuring queries are responded to in a timely and efficient way
Be an active member of Corporate Services Team and promote effective team working across the organisation
Skills and experience needed to be successful in this role:
Ability to successfully manage multiple work streams, including organising time effectively, prioritising workload and meeting deadlines
Ability to collate and communicate complex information clearly and persuasively to a range of stakeholders
Ability to identify and solve problems or concerns constructively and creatively
Ability to identify opportunities for systems and processes to be improved to deliver solutions
Ability to develop processes and encourage others in their adoption
Skilled in data analysis and manipulation using tools such as Access, Excel, CRM
Ability to create and schedule workflows in CRM Dynamics
Ability to develop document templates using document core pack or similar product
Ability to use a range of software and manage website content
Ability to work as part of a team and support team objectives
Good degree qualification or equivalent
Experience of working in a membership organisation
Experience of running a membership annual renewal cycle
Experience of building and maintaining effective networks
Experience of the health or social care sector
Evidence of regular personal / professional development
If you would like to find out more about this opportunity please get in touch ASAP. The closing date for this vacancy is 2nd March.
TPP Recruitment is a specialist, highly respected and well-established UK-wide consultancy.
Our areas of expertise enable us to provi... Read more