Supporter development manager jobs

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

We’re looking for a Membership Development Manager to lead our recruitment and retention work at the RCR, building global partnerships, leading on campaigns, and using insight and data to drive engagement and growth.

This is a key role at the heart of our membership strategy, leading a small, motivated team to grow and strengthen our global community of members and Fellows. You’ll combine creativity with analytical thinking to develop campaigns, partnerships and propositions that demonstrate the value of membership and keep our community connected and thriving.

What you’ll do

• Lead our global and UK membership recruitment and retention campaigns to meet ambitious growth targets.
• Develop and deliver a clear and compelling membership proposition that evolves with our members’ needs.
• Build and manage partnerships with global societies, universities and professional bodies.
• Use data and insight to identify opportunities, trends and challenges across the membership base.
• Oversee the use of CRM systems and insight tools to inform strategic decisions and support engagement.
• Lead a small team, ensuring clear direction, motivation and professional development.
• Represent the RCR at global events and conferences, maximising opportunities for engagement and partnership.

What you’ll need

• Proven experience in delivering membership recruitment and retention campaigns, ideally on a global scale.
• Strong leadership and team management skills, with a collaborative approach.
• Excellent communication and relationship-building abilities.
• Experience using data and CRM systems to drive strategy and evaluate success.
• A proactive, creative and analytical mindset with the confidence to test and learn.
• Commitment to equality, diversity and the values of the RCR.

Kew’s Patrons programme is a community of leading pioneers, creatives and philanthropists linked by a shared passion to help protect the natural world for generations to come. The programme is centred on our Gardens but covers all aspects of our work, from engaging with our scientific and horticultural experts to understanding more about our history and plant and fungal collections. This is an exciting time to join the Patrons team at Kew as we seek to significantly grow the programme in response to Kew’s ambitious target to more than double income by 2030. 

We are seeking an experienced and passionate fundraising professional to join our Development Team as Development Manager, Patrons. This role will be responsible for overseeing the overall success of the Patrons programme, managing the delivery and strategic growth of the programme, developing the calendar of events in collaboration with colleagues across Development, driving the retention and upgrade strategy for existing Patrons, and cultivating new Patrons.

The successful candidate will demonstrate a high degree of personal initiative, possess exceptional inter-personal, communication and organisational skills, and enjoy working collaboratively with multiple stakeholders. They will have strong fundraising experience and be skilled at building relationships with a wide range of people. They will be a creative problem solver and enjoy managing diverse priorities in a fast-paced environment.

This role is based at Kew with the option of regular home working, subject to operational requirements. 

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please submit your application through the online portal, by clicking “Apply for this job”.

We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.

No agencies please.

Supporter Services & Marketing Officer (Maternity Cover)
Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager

Be the first voice of Railway Children.

We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional.

You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.

Key Responsibilities:

• Manage supporter queries via inbox, phone and social media
• Send thank-you messages and fulfilment communications
• Maintain accurate supporter records (Donorflex)
• Support digital campaigns, website updates and online shop
• Assist with events, appeals and seasonal campaigns
• Build emails and social posts; monitor Facebook ads
• Keep marketing materials and templates up to date

What You’ll Bring:

• Excellent communication and customer service skills
• Strong admin and digital skills
• A proactive, team-focused attitude
• Passion for making a difference

Why Join Us?

At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people.

Join us and help us ensure we deliver the best supporter experience.

About the role:

Single Homeless Project (SHP) and Islington Council are proud to introduce St. John’s Mansions - a brand-new, purpose-built accommodation service that will provide safe, high-quality housing for individuals experiencing homelessness and facing multiple exclusion. This innovative project is backed by the GLA’s Single Homelessness Accommodation Programme (SHAP) 2022–2025, and represents a bold step forward in tackling homelessness across North London. SHP are building a dynamic, compassionate, and forward-thinking team to bring this vision to life. 

St. John’s Mansions will offer 19 beautifully finished self-contained studio flats, designed to support residents in their journey from rough sleeping and emergency accommodation to independent living. With a stay of up to 24 months, residents will receive tailored, high-intensity support to help them build the skills and confidence needed to thrive independently. 

The service will operate 24/7, with a welcoming reception and dedicated staff & clients spaces to enable both structured interventions and spontaneous, meaningful engagement. SHP will be working not only within Islington but in partnership with five North London boroughs - Barnet, Camden, Enfield, Haringey, and Westminster. This is more than just housing – it is a bridge to a better future. In this role, you’ll lead a team working closely with adults living in our accommodation, building trusting relationships and supporting them to take positive steps towards independence. Each day brings the chance to empower clients to manage their homes, connect with specialist services, and rebuild confidence, purpose and community in their lives.

Please note candidates will also be considered for an additional Team Manager vacancy within our Islington Complex Needs Services. 

About you:

• Experienced in leading and motivating teams to deliver high-quality, person-centred support to clients with multiple disadvantage.
• Skilled in managing complex client needs, including mental health, substance use, dual-diagnosis, and housing-related challenges.
• Confident in operational management, including compliance, risk management, service performance, and contractual responsibilities.
• Strong collaborator with the ability to build positive relationships with staff, volunteers, peer mentors, and external agencies.
• Committed to safeguarding, inclusion, and creating an empowering environment for both clients and colleagues.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life. We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic team. Together, we'll transform lives and build a stronger community.

Important info:

Closing Date: Sunday 23rd November at midnight

Interview Date: Friday 5th December online via Microsoft Teams

Please note there will be a second round of interviews for progressed candidates in service in Islington. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.

THE JOB (IN A NUTSHELL)

An amazing opportunity to be part of a UK charity with a bold social purpose - helping young people and early careers professionals discover more in themselves than they ever thought possible. 

We’re looking for a dynamic and motivated individual to grow and develop new long-term partnerships with employers across the UK, focusing on Apprentices, Graduates, and Future Leaders. You’ll be helping businesses invest in the next generation of talent by connecting them with Outward Bound’s experiential learning programmes that accelerate personal growth, resilience, teamwork, and leadership in early careers cohorts. 

Your focus will be on building strong relationships, understanding workforce development needs, and positioning Outward Bound as the partner of choice for early talent development. 

Occasional evening, weekend, and overnight work will be required as part of the role, including attending client visits, taster sessions, and visits to our Outward Bound Centres. 

WHO WERE LOOKING FOR

You’ll be a creative, results-driven team player with a strong understanding of early careers development and how experiential learning supports the transition from education to work. 

You’ll have a proven business development background and experience in selling or promoting professional development solutions, graduate or apprenticeship training, or corporate learning programmes. 

You’ll thrive on networking and building relationships with HR, L&D, and talent development professionals, and you’ll be excited by the idea of helping organisations future-proof their workforce through impactful outdoor learning experiences. You are someone who perseveres, never accepting silence or a lack of response as the end of the conversation.

You’ll also have a passion for the outdoors and be aligned to Outward Bound’s values of courage, integrity, and belief in young people’s potential. 

YOUR EXPERIENCE

• Excellent communications skills and the ability to build strong working relationships with internal and external professionals.  A strong understanding of the apprenticeship and graduate development programmes, and talent pipelines. 

• Highly organised with excellent attention to detail, able to manage multiple projects and maintain consistent follow-up.

• Confident in presenting to clients, with the ability to tailor messages to different audiences (HR, L&D, operational teams, senior leadership). 

• Good negotiation and influencing skills. 

• Experienced in LinkedIn / LinkedIn Sales Navigator for prospecting and building connections within early careers networks. 

• Proficient in Microsoft systems and CRM tools. 

• Knowledge of or interest in experiential learning, leadership development, and outdoor education is an advantage. 

 AREAS OF RESPONSIBILITY

• Secure mainly new and some key repeat business to meet personal, and team, quarterly and annual targets. 
• Lead on developing new partnerships within key industry sectors for Apprentice, Graduate, and Emerging Leader programmes. 
• Undertake client learning needs analysis to understand early career development goals and challenges. 
• Produce compelling proposals that align Outward Bound programmes with organisational objectives. 
• Represent Outward Bound at early careers events, conferences, and employer network sessions. 
• Maintain accurate client records via our CRM system and ensure timely follow-up and reporting. 
• Liaise with internal delivery and marketing teams to ensure client needs are met and opportunities are maximised. 
• Drive new business through research, networking, referrals, and sector insights. 
• Contribute ideas to help shape Outward Bound’s early careers strategy and offer to stay relevant in a fast-changing employment landscape.

Salary: £32,000 – £40,000, salary depending on experience

HOURS: 37.5 hours per week

REPORTING TO: Head of Early Careers Business Development

LOCATION: Home-based with extensive travel to centres and Head Office

Settling in period

There is a 3-month settling in period from contract start date.

 The closing date is 21st November 2025 with first interviews taking place on 1st December 2025.

Supporter Development Manager

We have an excellent opportunity for a flexible and professional individual with outstanding communication and interpersonal skills to join the dedicated Fundraising Department as Supporter Development Manager.

Position: Supporter Development Manager

Location: Sidmouth/Devon (onsite attendance currently anticipated to be a minimum of 2 days per month)

Hours: 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £43,309 per annum

Contract: Maternity cover contract starting on 2 February 2026 until 1 April 2027

Closing Date: Sunday 16 November 2025

About the Role

As Supporter Development Manager, you will provide leadership to the Supporter Development side of the Individual Giving Team, successfully delivering supporter development activity in line with agreed annual targets and our Fundraising Strategy. You will work with the Head of Individual Giving to evolve and continuously improve the supporter journey activity, bringing an integrated, cross-departmental approach to deliver the most donor-centric activity, continuously evaluating performance to ensure lifetime value (LTV) optimisation.

Key responsibilities include:

· Working in partnership with internal stakeholders to deliver the Individual Giving annual roadmap.

· Delivering, evaluating and improving integrated donor journeys across online, post, social and other channels as required.

· Managing the Supporter Development annual income and expenditure budgets.

· With the Head of Individual Giving, monitoring and reporting on the targets and KPIs of Supporter Development activity.

· Proactively identifying and delivering new fundraising and income growth opportunities within Supporter Development.

· Working closely with internal teams across the charity to analyse activity performance, audience behaviours and learnings to shape future campaigns.

· Leading, training, coaching, and mentoring the Supporter Development Team, upskilling their knowledge and experience within key areas of delivery.

About You

We are looking for someone with experience of managing, growing, and delivering multi-channel and multi-product supporter development programmes.

You will also have:

· Working experience of several of the following areas: raffles, lottery, sponsorship, regular giving, reactivation, consent management, gift aid and cash giving (appeals).

· Experience of delivering complex donor-centric supporter journeys using a test and learn framework and LTV modelling.

· A track record of leading, motivating, and inspiring marketing teams, together with proven line management experience.

· Advanced and contemporary direct marketing knowledge, together with experience of managing and reforecasting multimillion pound direct marketing budgets.

· Experience of conducting effective direct marketing analysis to support and enhance the performance of channels, products, and specific appeals.

· Excellent communication and negotiation skills.

As this role may/will involve occasional travel to different sites and external suppliers, a full, valid UK driving licence is required.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include:

· Competitive pension.

· Life assurance

· Healthshield.

· 31 days holiday (including Bank holidays), rising to 34 will each full year of service.

· Wellbeing team.

· Recorded Pilates and Yoga classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Supporter Care, Supporter Development, Supporter Engagement, Fundraising, Supporter Care Manager, Supporter Development Manager, Supporter Engagement Manager, Fundraising Manager, Supporter Care Officer, Supporter Development Officer, Supporter Engagement Officer, Fundraising Officer, Individual Giving Officer, Individual Giving Manager, Marketing, Communications. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Make a Real Difference Where It Matters Most

Why Kingston Hospital Charity?

Because here, your work genuinely matters. Kingston Hospital Charity isn’t just another fundraising operation, it’s the driving force behind projects that transform patient care across Kingston and Richmond NHS Foundation Trust. From creating dementia friendly environments on Kingston Hospital’s care of the elderly wards to funding the introduction of robotic assisted surgery, the charity turns generosity into tangible change. They fund what the NHS isn’t able to, bringing comfort, dignity, and innovation to patients when they need it most - and they’re ambitious about scaling that impact even further.

The team has a clear plan: to sustainably grow income and build a supporter giving programme that delivers measurable impact for patients, creates meaningful experiences for donors, and nurtures genuine, lasting relationships through storytelling that truly resonates.

What Makes This Role Great

This is both a strategic and hands-on role. You’ll lead on gifts in wills and in-memory fundraising — with the freedom to shape and grow these income streams. Working alongside the Director and the Communications and Engagement Senior Manager, you’ll develop and deliver a three-year strategy that drives real change.

You’ll collaborate with dedicated clinical colleagues and passionate supporters who care deeply about the cause. And you’ll do it within an organisation that lives its values: compassion, inclusivity, collaboration, and a genuine commitment to helping every person thrive.

Hybrid working, a supportive team, and a culture that celebrates impact. It’s the kind of role that reminds you why you got into fundraising in the first place.

Who We’re Looking For

You have solid experience in gifts in wills, and/or in-memory fundraising — and a track record of developing strategies that meet (and exceed) targets. You’re confident communicating with everyone from solicitors to clinicians to supporters, tailoring your message to build trust and engagement.

Organised, adaptable, and purpose-driven, you believe that great fundraising changes lives — and you’re ready to prove it.

How to Apply

Download the application pack for full details on how to apply, interviews will take place in person at Kingston Hospital in early to mid-December.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

We are delighted to be recruiting for a Supporter Marketing Manager. The Supporter Marketing Manager works side-by-side with colleagues from the Media and Content, and wider Marketing team, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement.

We have a remote-first approach to work and are happy for you to work remotely and flexibly, in a way that best supports your work-life balance. We also have an office near Glasgow city centre for those who live nearby and would like to work from here occasionally or on a regular basis. 

Key responsibilities include:

• Ensure Mary’s Meals’ mission remains central to all Supporter Marketing work.
• Develop and implement Mary’s Meals’ Supporter Marketing strategy in the UK, with a core emphasis on KPIs linked to supporter income and retention.
• Work side-by-side with other Communications colleagues to ensure an integrated and joined-up approach to supporter retention and ensure branding, messaging and style is consistent.
• Collaborate with Supporter Engagement colleagues to build data-led supporter journeys tailored by donor type, channel, and behaviour – inspiring greater numbers of supporters to engage deeply with our mission.
• Manage the growth of our email marketing activity, including producing and sending email campaigns via Dotdigital.
• Manage the development of our direct mail programme in line with our ambitions for growth, including production of mail packs.
• Implement a programme of testing, learning, and innovation to ensure continued relevance and sector-leading performance in Supporter Marketing.
• Oversee the sourcing of content for Supporter Marketing activities, including freelance copywriting and design, and stories, design and copywriting from the Content team.
• Effectively segment key communications using audience and data insights.
• Evaluate and measure the success of Supporter Marketing activities through ongoing analysis and reporting, ensuring our work is driving greater support with existing audiences.
• Develop ongoing expertise by tracking and analysing relevant data (internally and externally), to identify key trends, opportunities and areas for development within the Supporter Marketing space.
• Maximise the impact of digital technologies including Dotdigital, working alongside colleagues in Data Insights and Operations to ensure success.

 About you:

• Marketing manager with a proven track record in inspiring support through Individual Giving or Direct Marketing programmes.
• Experience in building tailored journeys for key audiences utilising data and audience insights.
• Experience of working with email CRM software (Dotdigital or similar).
• Experience of working with copywriters and designers.
• Evidence of delivering marketing across direct mail, and email, including production of mail packs and email campaigns.
• Evidence of delivering innovative ideas, with a passion for keeping abreast of marketing trends and opportunities.
• Evidence of working with printers and suppliers to manage print production to deadline, including taking a resourceful approach to ensure materials are produced cost effectively.
• Evidence of successfully implementing test and learn programmes.
• Skilled in managing data lists and segmentation rules for complex communication strategies.
• Able to develop creative and engaging ideas from the conceptual stage to evaluation.
• Proven ability to manage, develop and empower diverse teams
• Skilled at building internal relationships, working with colleagues across multiple teams and priority areas.
• Passionate about marketing that drives engagement and growth.
• Excellent organisational, time and project management skills, accuracy and attention to detail.

Please see the recruitment pack on our website by following the Charity Job instructions.

Closing date for applications is Sunday, 23 November. Interviews will be arranged on an ongoing basis.

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for nearly 60 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

We are looking for someone to manage the fundraising income streams across a broad range of fundraising activities (including challenge, community, and corporates) with the guidance of the Head of Fundraising & Partnerships and in line with our organisational strategy.

You will be a driven and articulate individual looking to support the whole fundraising team. We are looking for someone who can multitask and manage a wide range of new and existing supporters. Under the direction of the Head of Fundraising and Partnerships this role will support us to engage a broad range of supporters for example you might be managing our challenge events, expanding our community fundraising offer, or supporting our amazing corporate supporters with their staff fundraising plans. Every day is different.

You will play a pivotal role in developing our supporter engagement activities to tie in with the overarching plans for the charity and help to grow the income generated. You will be a team player who can see the importance of the charity’s mission and who is keen to get stuck in. As a small charity this role is very much hands on – doing planning and delivery of fundraising activities, campaigns and projects.

Duties of the role 

Supporting the charity to secure income from across our fundraising portfolio:

Rockinghorse raises money to support children in hospitals, their families and the staff that care for them.

• To manage fundraised income (including challenge, community and corporate) with the charity’s strategic plan at the core of all activity.
• To work with the Head of Fundraising & Partnerships and the team of fundraisers to implement and develop a holistic approach to fundraising and supporters.
• To manage and advise all supporters with their events and activities in aid of Rockinghorse, to maximise income generated and increase awareness and understanding of the charity and our work.
• To proactively grow and develop new ways for supporters to fundraise for Rockinghorse and engage in our work for children across Sussex.
• To manage supporter journeys, products and mechanisms for the supporters you are assigned to manage.
• To ensure you forecast, budget and have contingency planning in place for your income pipeline across your channels.
• To understand the needs, wants and behaviours of new and existing supporters.
• To help Rockinghorse grow our reach and find ways to bring our case for support to life for supporters.
• To evolve our case for support to attract, retain and engage a loyal community of supporters.
• To work with the Head of Fundraising & Partnerships on budgeting and reporting of income generating activities.
• To maintain and develop the charity’s central database (e-Tapestry).
• To manage and develop all external platforms the charity uses for individual and challenge event fundraising.

Supporting the charity to deliver brilliant, funded projects that support children and their families:

Rockinghorse delivers and funds around 70+ projects per year – supporting sick and disabled babies, children, young people and their families in hospitals in Sussex.

• Work with Head of Fundraising & Partnerships to match projects to partners, supporters and appeals – to ensure our projects are funded and delivered.
• Work with Head of Fundraising & Partnerships to create case for supports for our projects that appeal to and attract a range of supporters.
• Work with Projects Manager and Head of Marketing & Communication to create and disseminate project updates and communication to ensure our supporters are informed, educated and engaged in our work.
• Work with the Head of Marketing and Communications and project leads to build up a bank of case studies, quotes and stories we can use to feed back to supporters.

 Support the charity more widely:

• Represent Rockinghorse at events and networks, building strong peer relationships and sharing best practice.
• To present and speak on behalf of Rockinghorse at schools, colleges, community events and corporate events.
• Model excellent conduct and behaviours in line with the charity’s values and ethos. 
• Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.
• There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Experience and understanding of the principles of fundraising in a charity and/or not for profit.
2. Experience and understanding managing fundraising activities (especially two or more of challenge, community and corporate fundraising).
3. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.
4. Able to prioritise own workload effectively and confidence to work autonomously.
5. Excellent time management skills with strong prioritisation and organisation skills.
6. Brilliant communication and interpersonal abilities – able to engage with stakeholders quickly and effectively.
7. Ability to handle confidential supporter information.
8. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).
9. Commitment to Rockinghorse Children’s Charity’s mission, vision and values.

Desirable experience, skills and knowledge: 

1. Experience managing communications and/or marketing to support fundraising engagement and support.
2. Experience of using MailChimp or other CRM & email platforms.

Work skills you’ll need on the job: 

1. A can-do attitude.
2. Brilliant organisational skills.
3. Excellent people skills, adaptable and flexible in manner and approach.
4. Excellent written and verbal communication.
5. Ability to work on own initiative and as an active team member.
6. Ability to work under pressure and in a fast-paced environment.

Benefits of working for Rockinghorse Children’s Charity: 

• 25 days annual leave (prorated for part-time) plus bank holidays. 
• An additional day of annual leave on your birthday. 
• Christmas closure days (prorated for part-time) – up to three additional days of annual leave.
• Cycle to work scheme. 
• Competitive pension scheme. 
• Employee and dependants’ health cash plan including access to an online GP and counselling. 
• Family leave including maternity, adoption, shared parental and paternity leave. 
• Ongoing opportunities for learning and professional development for staff. 
• Quarterly reward and recognition days for all staff. 
• Opportunity for flexible, hybrid and part-time working. 
• Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the nine essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the nine essential elements of the person spec. If you also have any of the desirable criteria, please outline these too. 

NB: Applications without a covering letter will not be considered.

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

• Application Deadline midnight Friday 14th November 2025.
• Shortlisting w/c 17th November 2025. 
• Interviews will be Monday 24th November in central Brighton.

Interviews will be with the Head of Development & Philanthropy and Head of Fundraising and Partnerships and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from mid-January onwards (depending on post holder’s availability).

Join an amazing charity that makes a difference for the 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

The Community Fundraising Manager is an exciting role at MDUK, that will sit within the Fundrasing Team. This role is central to building relationships, engaging local communities, and driving fundraising initiatives across the region. Being based in or regularly present in Northern Ireland is essential to effectively deliver on the role’s objectives and maintain close connections with supporters and stakeholders.

In Community Fundraising we are the team that builds relationships with our supporters, families, and event participants to fundraise so that MDUK can continue to find treatments and ultimately cures through research, and to drive improvements in care and quality of life. 

In this small but close team there are four other Community Fundraising Managers covering the rest of the UK and a Senior Manager who can support you and the rest of the team in delivering an excellent supporter journey to deliver the charities aims.

You will build relationships and manage both supporters and volunteers within the local community creating an impact by maximising financial contributions and raising awareness of fundraising for Muscular Dystrophy UK.

You will need a flexible approach to your working hours as the role may require some evening and weekend work.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. 

We share expert advice and support to live well now; fund groundbreaking research to understand the different conditions better and lead us to new treatments; work with the NHS towards universal access to specialist health; and together, campaign for people’s rights, better understanding, accessibility, and access to treatments.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home Based - Northern Ireland

Closing date: Friday 14th November 2025 

Please download the job description to see full role responsibilities

NB: Please note that we are interviewing on a rolling basis and may close the advert earlier than the stated deadline if we successfully fill the role.

Location:  Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £27,550 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 18 November 2025 at 10.00am 

Interview date: Tuesday 25 November on Teams video.  There may be a second stage interview in person on Thursday 27 November in the morning. 

This is a fixed-term role for 9 months. 

Who we are looking for 

We are looking for a Supporter Care Coordinator to join our Supporter Care Team.

The role is very much supporter facing; in many cases you will be the first contact that supporters will have with Breakthrough T1D. You will be responsible for thanking supporters, dealing with queries and updating supporter details. You will also ensure that donations from supporters are entered accurately on the database and create reports for the Finance team. You will be required to develop good relationships with all teams and have the passion and desire to help out where necessary with additional tasks. 

Experience required 

You’ll have previous experience of: 

• Working in a customer service environment 

• Communicating with customers over the telephone and by email 

• Working on a recognised database

• Administrative experience 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Supporter Experience Manager

Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)

Location: This role can be based in Cardiff, Edinburgh, London, or Warrington

Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)

If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience. 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.

This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.

Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:

• Lead our first Supporter Experience Strategy, uniting teams across the organisation.
• Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
• Harness data and supporter insights to drive evidence-based decisions.
• Foster innovation, testing new technologies and approaches to enhance engagement.
• Train and equip teams to deliver consistently excellent supporter experiences.

About you

In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:

• Significant experience in a supporter experience role or delivering journey strategy.
• A track record creating and delivering multichannel communications.
• Strong data and analytical skills to refine approaches and measure success.
• Excellent collaboration, influencing, and project management abilities.

Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.  

We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.