Supporter development manager jobs in victoria, greater london

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Director of Income Generation & Marketing will lead the design and delivery of an ambitious, innovative, and sustainable income generation and marketing strategy. This role is responsible for significantly growing Muslim Aid’s financial resources, enhancing its brand presence in the UK and internationally, and expanding its footprint in new and emerging economic markets, ensuring all activity is firmly aligned to Muslim Aid’s mission and values.

The Director will drive high impact fundraising initiatives across multiple channels, working closely with Country Directors, global teams, and other SLT colleagues to unlock new funding opportunities, diversity income streams and maximise donor engagement. They will cultivate strategic partnerships with corporate, institutional, and philanthropic stakeholders, while ensuring the highest standards of compliance, governance, and ethical fundraising practice.

This is a result driven leadership role, accountable for delivering measurable income growth, strengthening market positioning, building and developing a high performing team, and ensuring Muslim Aid’s brand and fundraising activities are aligned with organisational priorities and global impact goals.

About the Role:

1. Lead the development and delivery of a bold, multi-channel income generation strategy planning philanthropy, digital, institutional, corporate, and brand led campaigns that drives ambitious, measurable growth and long-term sustainability.
2. Provide strategic oversight of all fundraising activities, ensuring quality, compliance, and consistency with global standards, organisational policies, and ethical fundraising practices.
3. Lead the design and delivery of innovative, results-driven fundraising campaigns across public, major donors, institutional, corporate, volunteer, and digital channels, ensuring measurable growth and strong return on investment.
4. Provide strategic leadership in cultivating, creating, and establishing high-value relationships with individuals, foundations, corporates, and institutions, ensuring alignment with Muslim Aid’s values and long-term organisational priorities.
5. Provide strategic leadership to the Income Generation & Marketing team, building a high performing, motivated, and accountable workforce.
6. Lead the development and management of multiple departmental budgets, including financial planning, resource allocation, forecasting, invoicing, and payment processing, ensuring optimal use of funds aligned with organisational financial goals.

About You:

To be successful in this role, you will need:

1. Degree or higher in Business Administration, Marketing, Fundraising, or a related field.
2. Extensive senior level experience leading fundraising and income generation in a nonprofit or international development context.
3. Proven track record of designing and delivering multi-channel fundraising strategies that drive significant income growth.
4. Deep knowledge of institutional fundraising, major donor, corporate partnerships, digital fundraising, and philanthropic sectors.
5. Exceptional leadership skills, with ability to inspire, develop, and manage high-performing teams.
6. Outstanding communication, negotiation, and influencing skills across diverse stakeholders and cultures.

Why you should apply:

Join Muslim Aid as the Director of Income Generation & Marketing and play a pivotal role in shaping the future of our fundraising and brand presence on a global scale. This is a unique opportunity to design and deliver an ambitious strategy that will drive sustainable income growth, diversify revenue streams, and expand Muslim Aid’s reach into new and emerging markets. You’ll lead innovative fundraising initiatives across multiple channels, build high-value partnerships with corporate, institutional, and philanthropic stakeholders, and ensure our marketing activities elevate Muslim Aid’s visibility and impact. If you’re ready to deliver measurable results, expand global opportunities, and help secure the resources needed to transform lives and communities in need, apply now to be at the forefront of our mission.

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

People’s Palace Projects (PPP) is a research-led arts charity based at Queen Mary University of London (QMUL) and a National Portfolio Organisation (NPO) of Arts Council England (ACE). We develop collaborative arts-based projects with artists, activists, academics, policy advocates, and audiences to address social and climate injustices in the UK, Brazil and beyond. Over the past 28 years, PPP has gained national and international recognition for extensive work exploring the power of creative practices and partnering with marginalised communities to drive change. 

The next five years (2025-2030) will focus on expanding research supported by leadership transition, strengthening capacity, and strategic development, while maintaining core values of collaboration, inclusivity, and innovation. At this exciting moment, PPP is seeking a new General Manager (part-time) to deliver and develop the financial, administrative, and HR systems that anchor our energetic programme of arts research activity and support our committed team to flourish.

Job Description 

• Title: General Manager
• Hours of work: 22.5 hours per week (0.6FTE) 
• Salary: £43,000 FTE (£25,800 actual)
• Location: PPP office, Queen Mary University of London Mile End campus.
  • Hybrid homeworking is available, and there will be an occasional requirement to attend events or meetings elsewhere.
• Reporting to: Executive Director (ED) 
• Supervising: Administration & Finance Officer (A&FO) 
• Notice period: 3 months (either side) 

Key Objectives 

• To lead on the Financial Accounting & Management, Human Resources, and Administration functions of People’s Palace Projects (PPP), working closely with the Directors and A&FO. 

• To support the operations of PPP’s Board of Trustees, including managing the business planning process. 

• To manage statistical monitoring and funder reporting. 

• To contribute to PPP’s overall strategic development as a member of the Governance Group (senior management team).

A thorough list of the role's duties and responsibilities, along with the person specification, can be found in the attached application pack.

The Vacancy

Job Title: Policy Manager

Location: London/Hybrid

Salary: £43,294.95 per annum

Weekly Hours: 35

Reference: YMC1130049

There’s a new opportunity for a strategic thinker with a passion for influencing public policy and making a real difference in young people’s lives.  YMCA England & Wales is looking for a Policy Manager to play a pivotal role in shaping the future for communities across the country.

As the largest and oldest youth charity in the world, YMCA is a dynamic federation committed to supporting young people in mind, body, and spirit. In this exciting and influential role, you’ll lead our policy function – ensuring YMCA's voice is heard across Westminster, Whitehall, and beyond.

About the Role

Reporting to the Head of Policy, Campaigns & Research, the Policy Manager will drive our engagement with government, policymakers, and stakeholders by crafting evidence-based positions that reflect the needs of the YMCA movement and the young people we serve.

You will be responsible for monitoring emerging policy developments, preparing responses to government announcements, and producing high-quality briefings and reports for internal and external stakeholders. You’ll work closely with local YMCAs to ensure our positions are grounded in lived experience and reflect the realities faced by communities across England and Wales.

This is an exciting opportunity to shape public discourse, build influential relationships, and help us champion the issues that matter most – from youth homelessness and mental health to employment and education.

Key Responsibilities

• Lead the development of YMCA’s public policy positions using robust research and insights.
• Monitor, analyse, and respond to government announcements, select committee work, and policy shifts.
• Produce briefings and reports for the Chief Executive, Board of Trustees, and senior leaders.
• Develop strong relationships with government departments, civil servants, and coalition partners.
• Collaborate with local YMCAs to ensure grassroots experiences inform national policy.
• Amplify the voice of young people in all areas of policy development.
• Support and work closely with colleagues across the Policy, Communications & International (PCI) team.

About You

You are a confident communicator with a deep understanding of the UK policy landscape and experience influencing public policy at a senior level. You bring strategic insight, exceptional analytical skills, and the ability to turn complex information into clear, impactful messages.

You’ll have:

• Proven experience in a policy role, ideally in the charity or public sector.
• Strong political awareness and understanding of policy-making processes.
• Excellent written and verbal communication skills, including experience producing briefings and reports for senior audiences.
• The ability to build collaborative relationships across a wide range of stakeholders.
• A passion for social justice and a commitment to YMCA’s mission and values.

Why Join Us?

At YMCA England & Wales, you’ll be part of a supportive, inclusive organisation making a tangible impact. You’ll help drive real change for young people and communities, working in a role that offers purpose, flexibility, and professional development.  If you're interested please do not delay, due to recent high volume of applications we may have to close the application window earlier than 24th August.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

International Programmes Manager

About Charity Right

We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.

Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.

About the Role

We are seeking an organised and proactive International Programmes Manager to support the Head of Programmes in delivering and growing our international operations. You will oversee programme delivery through international field partners and branch offices, ensure reporting and payment schedules are met, and contribute to the development of policies, processes, and strategic partnerships.

This role includes line management of the International Programmes Officer, ensuring clarity of objectives, high-quality outputs, and timely delivery. You will also play a key role in troubleshooting operational challenges, building strong partner relationships, and improving our frameworks for efficiency, accountability, and impact.

Key Responsibilities

Programme Delivery & Partner Management

• Communicate regularly with field partners and branch offices to remain up to date with events on the ground.
• Guide field partners to solve operational issues as they arise, coordinating with the Head of Programmes where appropriate.
• Approve monthly delivery reports and quarterly impact evaluation reports.

Team Leadership

• Manage the International Programmes Officer to ensure all reporting and payments deadlines are met on a monthly, quarterly and annual basis.

Financial Oversight

• Prepare monthly budget calculations in line with the departmental calculation framework.

Policy & Process Development

• Assist with developing departmental policies and processes.
• Assist with ongoing programme management template development.
• Support the streamlining, automation, and digitisation of processes.

Strategic Partnerships

• Assist with the development of strategic organisational partnerships for current and future collaboration.

Person Specification

Essential

• Degree in a relevant field.
• 3 or more years’ experience managing international NGO programmes.
• Staff management experience: 1–2 years supervising teams.
• Proven ability to track spending, approve reports, and use calculation frameworks.
• Experience troubleshooting field-level issues (logistics, procurement, compliance).
• Track record in donor reporting/report checking/approval.
• Remote-work competence: self-disciplined and tech-savvy – experience with Microsoft Office Suite and Teams as a basic minimum.
• Dependable interpersonal skills, sound judgment, ability to manage time effectively, flexible, self-disciplined, take initiative, and work with minimal supervision.
• Excellent spoken and written English and Arabic.

Desirable

• Master’s degree in a relevant field.
• Experience in digitising workflows and policy development.
• Relevant professional certifications.

Purpose: The Fundraising and Admin Officer is responsible for delivering key administrative and fundraising activities that support the achievement of Vision Action’s income generation targets. The postholder will take a lead role in researching and applying to smaller trusts and foundations, while contributing to the development of larger funding proposals as needed. They will also support the coordination of fundraising campaigns and events, maintain the prospect pipeline, and identify new fundraising opportunities. Working closely with the Fundraising Manager, this role contributes to the effective functioning of the fundraising team and plays an important part in fostering a collaborative, impact-driven organisational culture.

KEY AREAS:

- FUNDRAISING (80% of time)
Trusts & Foundations and Prospect Research

• Lead on the development and submission of applications to smaller trusts and foundations (up to £25,000), including drafting proposals, tracking deadlines, and updating the pipeline.
• Maintain and update the pipeline of prospective donors across income streams (trusts, corporates, government, and institutions).
• Conduct desk research into comparable organisations, donor trends, and partnership opportunities.

Appeals & Campaigns

• Support the coordination of Vision Action’s seasonal and thematic fundraising appeals (e.g. World Sight Day, Christmas, Summer).
• Lead on the planning and delivery of smaller appeals, including supporter follow-up, donor profiling, and managing campaign logistics.
• Log donor information and engagement history accurately in Donorfy CRM.
• Support the development of appeal-related materials in collaboration with the Fundraising Manager and Communications Officer.

Events & Community Fundraising

• Support the planning, recruitment, and delivery of fundraising events such as the London Marathon and other sporting and challenge events.
• Provide guidance and logistical support to individuals, volunteers, schools, and community groups running their own fundraising events.
• Represent Vision Action at relevant fundraising and community events, acting as an ambassador for the organisation.

Donor Stewardship & Relationship Management

• Support the stewardship and cultivation of individual donors, sponsors, and prospects through phone, email, and written communication.
• Assist in developing supporter journeys for regular givers and community fundraisers.
• Process thank you letters and acknowledgements using Donorfy.
• Manage day-to-day donor enquiries via the fundraising inbox and phone line, ensuring timely and professional responses.

Data Management & Reporting

• Maintain accurate donor records and fundraising data using Donorfy CRM.
• Produce donor and campaign performance reports as required.
• Support with administrative tasks related to fundraising compliance, filing, and data security.

- COMMUNICATION SUPPORT (20% of time)
Digital Media Marketing and Engagement

• Support efforts to grow Vision Action’s digital presence by creating engaging content for social media platforms, ensuring consistent and compelling storytelling aligned with our mission.
• Support membership relationship stewardship by developing regular updates, thank-you messages, and creative engagement campaigns to nurture and retain supporters.
• Assist in the design and production of quarterly progress reports, collaborating with colleagues across Vision Action to curate stories, impact data, and visuals that resonate with donors and partners.
• Update and maintain website content to ensure it remains current, accurate, and reflective of organisational priorities, campaigns, and news.
• Attend relevant internal and external events or meetings to capture content, live-post updates, and strengthen Vision Action’s online visibility and supporter engagement.

Administrative Support and Organisational Culture

• Provide targeted administrative support to the Fundraising & Communications team, including managing the Fundraising inbox, logging and responding to supporter enquiries, and ensuring timely follow-ups.
• Help maintain well-organised digital filing systems (e.g. SharePoint) for communications assets, membership materials, and donor stewardship documents.
• Support cross-departmental initiatives by contributing communications materials and ensuring alignment of messaging across teams.
• Actively contribute to a positive, collaborative, and inclusive working culture, bringing creativity and enthusiasm to team meetings and organisational activities.

Please note:

• This role includes some out of hours working e.g. evenings and weekends to support events, agreed in advance with Line Manager and eligible for Time Off in Lieu
• The role works with many different cultures and religions and work may span between different time zones.

PERSON SPECIFICATION

This is a varied and forward-facing role within a small and busy team. You will bring enthusiasm, attention to detail, strong organisational skills, and the confidence to engage with supporters, donors, and colleagues. You will be comfortable working independently on routine tasks while also contributing creatively to campaigns and events.

Essential

• At least 3 years of experience in a fundraising, administration, or supporter-facing role
• Strong inter-personal and communication skills (face-to-face, phone, and email)
• Excellent organisational and time management skills; ability to manage multiple priorities and meet deadlines
• Confident written skills, with experience drafting letters, emails, or fundraising materials
• Strong IT skills, including use of Microsoft Office and confidence working across digital platforms
• Ability to work well both independently and as part of a small, collaborative team
• Understanding of or interest in trust and foundation fundraising
• Basic knowledge of digital marketing or social media engagement (e.g., Facebook, LinkedIn, Twitter)

Desirable

• Experience of using a CRM system to manage supporter or customer relationships (Donorfy or similar)
• Experience supporting or delivering fundraising activities or events
• Familiarity with design tools (e.g., Canva, Adobe) and/or email marketing tools (e.g., Mailchimp)
• Understanding of the UK charity sector and/or international development
• Confidence in presenting or representing an organisation externally
• Willingness to work occasional evenings or weekends for events
• Degree or equivalent qualification

About us:

Drinkaware is the UK’s leading alcohol charity with a vision of working together to reduce alcohol harm. We use our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. We deliver public-facing campaigns and digital services, information and guidance, evidence-led advice to governments and industry and independent research, consumer insight and evaluation

The Drinkaware Trust is funded primarily through voluntary, unrestricted donations from alcohol producers, wholesalers, and on- and off-trade retailers, but acts entirely independently

Vision: Working together to reduce alcohol harm across the UK

Mission: Using our expertise to give governments, industry, communities and individuals the knowledge and support to make informed decisions about alcohol and how to reduce the harm it can cause. Delivered though:

• Public-facing campaigns and digital services, information and guidance
• Evidence-led advice to governments and industry
• Independent research, consumer insight and evaluation

Values: Solid Reasoning; Clarity with Empathy; Understanding and Connecting; Principled Partnership; Determination and Curiosity

Our Drinkaware staff team is friendly, professional and inclusive.  We care about what we do and how we work together and bring our values to life.  Drinkaware invests in staff development through regular one to one meetings, a generous individual training budget, teatime tutorials and staff awaydays, and an annual learning and wellbeing grant. 

Location: 35 Chiswell St, London EC1Y 4SE

Drinkaware’s benefits include:

• Hybrid working arrangements
• 30 days leave (plus Bank Holidays, and your birthday)
• Matched company pension scheme
• Life assurance cover
• BUPA Private Healthcare
• Training and development opportunities
• Employee assistance programme
• Annual learning and wellbeing grant
• Perks and discount platform. 

_____________________________________________________________________________

About the role:

Reporting to the Head of Operations and working collaboratively with other senior managers, the Senior Project Manager will play a crucial role in ensuring the successful delivery of all operational projects in line with cost/time/quality requirements.

Key Responsibilities

• To support the implementation of the new project management approach for Drinkaware.

• Day to day project management from start to finish for key identified operational projects, supporting cross functional teams to deliver.

• Collaborating with colleagues to ensure effective evaluation and impact assessment of each programme.

• Maintain accurate and comprehensive project and programme management documentation.

Project Delivery

• Manage multiple large-scale projects that require strategic planning and stakeholder management.

• Resource Management – Oversee and ensure all projects have the right resource allocation and are managing budgets and tracking progress against key milestone.

• Risk Management - Identify potential risks and develop mitigation strategies to keep projects on track.

• Work in collaboration to scope, plan and coordinate project activities with clearly defined objectives, outputs and critical success factors for operational projects.

• Proactively address issues and challenges that may arise during project execution.

• Ensure proactive and effective project communications to all relevant parties (internally and externally).

• Project collateral and content development.

Strategic Planning & Evaluation

• Implement and maintain quality standards throughout the programme lifecycle.

• Conduct regular evaluations to ensure programme effectiveness.

• Analyse programme performance and identify lessons learned and areas for improvement.

Stakeholder & Team Collaboration

• Stakeholder management including engagement, ongoing programme review, contractual management.

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

Governance & Process

• Working with the Programme Delivery officer to develop and deploy effective and efficient project management tools and processes.

• Implement and maintain quality standards throughout the programme lifecycle.

_____________________________________________________________________________

About you:

You will be an accomplished project manager, with a high degree of business acumen and substantial experience of setting up and delivering projects working with and through multiple stakeholders and partners. This position requires a methodical thinker with excellent stakeholder engagement and communication skills and a proven track record in project management and reporting. Providing rigorous operational support and programme administration as needed.

Essential Criteria / Key Skills:

A recognised project management qualification and/or significant experience of managing multiple projects within the charity or health sector.

• Experience of effectively collaborating with multiple stakeholders.
• Demonstrable success of working with a broad range of partners from acquisition through to implementation.
• Strong presentation skills.
• Experience of writing clear, concise, project status reports and accurately maintaining project documentation.
• Ability to work on your own and take initiative.
• Excellent inter-personal and communication skills with the ability to build rapport and trust with partners at all levels.
• Ability to multitask and support cross functional teams to deliver.
• Attention to detail and foreplaning.
• Experience of a broad range of software packages including Word, Excel, PowerPoint and project management tools.
• Strong analytical skills and presentation of data.
• Experience providing administrative support.
• Able to manage sensitive conversations with professionalism and care and resilient when under pressure.
• An energetic and committed ambassador for Drinkaware, our mission and values

_____________________________________________________________________________

To apply

For further information please refer to the attached job description, our applicant privacy policy and read more about Drinkaware on our website.

Closing date: 9am, Wednesday 20 August 2025

Apply for this post by clicking on the 'Apply' link.  You should submit an up-to-date CV and a brief covering letter (maximum two pages) that outlines how you meet the requirements outlined in the 'About You' section and what you would bring to Drinkaware. Please include at least one examples of a complex project you've managed from initiation to delivery.

Interviews may be carried out on Teams or in person at our Moorgate offices.

Drinkaware is committed to equality and diversity and welcomes applications from all backgrounds and sections of the community. 

No agency support is required

Impatience Earth is a non-profit climate philanthropy consultancy founded in 2020 with a mission to educate, challenge and inspire wealth holders to take bolder funding decisions to address the climate emergency.

We have a role available for someone to join our small but mighty team to deliver high-level support to our CEO and Deputy CEO, helping them achieve their strategic priorities by managing their calendar and emails, supporting them with prioritisation of tasks and managing key projects. A smaller part of the role will be to provide support as a Team Manager, which will entail coordinating team meetings and away days, and supporting with the administration of projects.

We are looking for a detailed-oriented, highly organised and proactive individual who loves the idea of helping fast-paced, ambitious organisations work more smoothly and effectively. You should be able to manage multiple priorities, work well both independently and within a team, and bring a solutions-focused approach to challenges. We are looking for someone who already has experience of working as an EA with senior leaders. 

Specifically, you will be supporting with tasks such as:

• Managing the CEO and Deputy CEO’s emails and calendars

• Supporting the CEOs to manage projects and prioritise tasks

• Creating meeting agendas and capturing minutes and action items

• Creating and sending invoices 

• Arranging travel and any reimbursements 

• Booking meeting rooms at London co-working space 

• Arranging team away days 

• Coordinating regular meetings with team members and Associates 

• Coordinating speaker briefings and follow-ups

• Assisting the CEOs with social media posts 

• Supporting key projects to ensure timelines and deliverables are met 

• Managing and scheduling internal and external meetings, working closely with other administrative and support staff in many cases

• Maintaining confidentiality in all matters 

Core skills/attributes we are looking for:

1. Organisation: Highly organised, with prior experience of supporting senior leaders

2. Discretion: Able to handle confidential information professionally 

3. Multi-Tasking: Someone who is able to and excited about supporting the management of multiple projects

4. Communication: Clear and concise writing and verbal communication, with the ability to engage with a wide range of stakeholders 

5. Synthesis: The ability to gather inputs for meeting agendas and to synthesise key points and action items 

6. Entrepreneurial: Someone who wants to bring ideas about how to organise and improve the workplace they are in

7. Values match: Committed to social justice, climate action and anti-oppression

As part of this role, you will have up to 25 days paid annual leave, a professional development budget and be part of a great team. We believe that we can be a really good employer for people of all backgrounds and hope we will get applications from people from a range of backgrounds.

Salary: circa £40k, depending on experience

Location: UK-based, with ability to travel into London on occasion. This is a remote position, with optional access to a co-working space.

Contract: Initially 12 months with a view to extend to permanent depending on contracts

Hours: 4–5 days a week, spread across Monday to Friday.

Application deadline: 31 August 2025

Interviews and assignments: On a rolling basis throughout September 2025

Stage 1: Submit application via CharityJob

Stage 2: Shortlisted candidates will be invited to a short initial video call interview with either the CEO or Deputy CEO to discuss your experience and what excites you about the role. 

Stage 3: You will be asked to complete a short assignment at a time that suits you. At this stage in the process, we will offer candidates a £50 stipend to cover the time invested in this exercise.

Stage 4: As part of the final interview stage, you’ll be invited to a full interview. At this stage in the process, we will offer candidates an additional £50 stipend to cover the time invested in this exercise.

Who You Will Meet:

As part of the interview process, you will meet our CEO Yasmin Ahammad and Deputy CEO Aditi Shah. For more information, see impatience.earth.

Assistant Shop Manager - Nork

You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Role Requirements

• To maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops Raffle sales targets through involving the shops team.
• To maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Manage the stock levels of bought in/new goods, to include ordering of more stock as and when necessary and recording key performance indicators (KPIs).
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• To source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in sorting and lifting of stock.

Interview Date: to be confirmed

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

The National Youth Agency is looking for a new Policy and Public Affairs Manager to join our Policy, Insights and External Affairs Team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £37,000 - £42,000 per annum, depending on experience
Remote: This role is homebased with travel for meetings, events and conferences and staff residentials.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
This is a unique opportunity to shape the future of youth work in England. As Policy and Public Affairs Manager at the National Youth Agency (NYA), you’ll play a central role in influencing national policy and driving change that impacts young people’s lives.
 
We’re looking for a dynamic and strategic individual to join our Policy, Insights and External Affairs Directorate. You’ll work closely with the Head of Policy and Public Affairs, line manage the Policy and Public Affairs Officer, and collaborate with colleagues and sector partners to deliver a bold and proactive policy agenda that champions youth work in policy making. Your work will ensure the voice of the NYA and the youth sector is placed at the heart of national policy and funding decisions.
 
This role is central to driving NYA’s policy impact: you will lead high-profile policy projects, build strong relationships with political and policy stakeholders, produce influential written outputs, curate strategic events, and represent the organisation at key external engagements. You’ll also be at the forefront of monitoring and interpreting developments across Westminster - from government consultations to parliamentary debates - using these insights to shape our influencing and advocacy efforts.
 
This is an exciting time to join the NYA. Your work will directly contribute to meaningful change for young people, helping to secure the recognition, investment and support that youth work deserves.
 
Key responsibilities for this role will include:
 

• Work with the Head of Policy and Public Affairs, Policy and Public Affairs Officer, and key internal and external stakeholders to help design, manage and deliver a cutting-edge policy agenda and stakeholder outreach programme
• Line manage the Policy and Public Affairs Officer, delegating work effectively and supporting their professional development
• Identify and build positive relationships with key political and policy stakeholders who are critical to advancing our mission and amplifying the voice of the youth work.
• Manage policy projects, including drafting project plans, timelines and budgets, in collaboration with key internal and external stakeholders
• Monitor the shifting national policy and political landscape, including parliamentary inquiries, consultations, political briefings and government announcements, and advise internal and external stakeholders on opportunities and risks
• Provide the secretariat for the National Youth Sector Advisory Board (NYSAB), convening the youth sector with government departments
• Build strong relationships with peer organisations and stakeholders and identify opportunities for collaborative working to further NYA’s mission
• Organise high-quality events and policy seminars to raise the profile of the organisation
• Manage the creation of a range of high-quality written outputs for various audiences, including policy briefings, blogs and consultation responses
• Work closely with the Head of Policy and Public Affairs and Local Policy and Partnerships Manager to connect and align our national and local policy influencing and work
• Represent the NYA at external meetings and events
• Please refer to our Candidate Pack for more information on the role and the requirements.

 
Why Work for NYA?
 

• NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:
 
To apply, please submit the following via our online application platform by 11:59pm on Sunday 14th September 2025:

• A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
• A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
• We will request data for our EEDI monitoring purposes, providing this is optional.

 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
REF-223415

We’re looking for a kind and compassionate person to join our Family Support team, working directly with families who are facing the unthinkable – the news that their child has cancer or a life-challenging condition.

Primarily based at St George’s, Royal Marsden (transitioning to Evelina, Westminster in 2026), Kingston Hospital and St Peter’s, Chertsey. Travel to other partnered hospitals across London and Surrey as required. Includes at least one monthly meeting at our East Molesey office. 

As our Hospital Family Support Worker, you’ll visit children, young people and their families on the wards of our partnered hospitals. You’ll be a consistent, reassuring presence, offering emotional and practical support when it’s most needed – and helping families feel less alone.

You’ll meet families already known to Momentum, as well as take new referrals. You’ll also support families remotely who live further afield or are adjusting to life after treatment.

This role is about being that calm, empathetic and kind person who makes a difference just by showing up. You’ll be a trusted part of hospital life, and a key link between the families, Momentum, and the wider healthcare team.

Key Responsibilities:

· Offer emotional and practical support to families, being a warm and reliable presence during their hospital stay.

· Build trusting, non-judgemental relationships with parents, carers, children and young people.

· Meet families in hospital, explain our support services, and complete referral forms for further help.

· Work closely with hospital professionals, attending multi-disciplinary meetings, deliver training on Momentum’s service and sharing relevant updates with the wider Momentum team.

· Keep accurate records of your work, including family interactions and safeguarding concerns.

· Understand and follow all safeguarding, child protection, and lone working policies.

· Report any safeguarding concerns in line with our policies and procedures.

· Support Momentum’s fundraising and communications by sharing family stories (with consent) and identifying case studies.

· Ensure all actions reflect Momentum’s values and vision – that no family with a seriously ill child should have to cope alone.

· Comply with hospital policies around dress code, infection control, and health and safety.

· Attend team meetings in-person and online across London and Surrey.

· Complete training requirements relevant to your role.

· Carry out other reasonable duties to support the delivery of Momentum’s work.

About the Role

We are looking for a Cleaner to join our Team.

Our 627 sqm facilities host over 40 members and staff each day, providing a vibrant space for support services, creative projects, and events. As our Cleaner, you will be responsible for the cleaning and general upkeep of the centre and offices of Headway East London. You will play a vital role in maintaining a welcoming, clean, and safe environment for our community. Your work will ensure that our centre is not only a functional space but a place where people feel valued and cared for.

Principal Duties and Responsibilities

• Working with an agency cleaner to perform cleaning duties as per the cleaning schedule, to ensure satisfactory levels of cleanliness throughout the building.

• Contribute towards retaining our 5 Star rating kitchen standards by supporting the kitchen team with post lunch cleaning.

• Work flexibly to support with ad hoc cleaning around out of hours events.

• Update the admin team when supplies of consumables are running low, ensuring that basic supplies are always available.

• Update the Admin and Premises Manager with any observation of health and safety risks and concerns.

• Assist the Admin and Premises Manager to improve and maintain our health and safety standards.

• Secure the building at the end of the day.

Key Relationships - Internal and External

Internal: Centre based staff, Caretaker, Managers, Members

External: Agency cleaners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

The Big House (TBH) is seeking a Business Development Manager to drive income generation through sales of The Big House’s corporate training offer, The Big House Means Business (TBHMB). The ideal candidate is a dynamic sales person who is highly organised and has a talent for nurturing  long-term client relationships. This role will work closely with the Head of Strategic Partnerships to develop our existing TBHMB business strategy which focuses on selling workshops to sectors of strategic importance for TBH; the social care sector, criminal justice sector and national, local government departments and corporate partners. The successful candidate will be passionate about the work of TBH and motivated by generating social impact.

Advice Manager (Outreach & Data)

The Advice & Wellbeing Team at KCLSU are looking for an Advice Manager (Outreach & Data) to join us in running our vital Advice service for student's at KCL. 

As the Advice Manager (Outreach & Data), it is your role to ensure an effective and efficient Advice service that meets the needs of students and supports the development of the colleagues in Advice. You will do this by developing partnerships across both King’s and KCLSU to ensure more students and staff have a strong understanding of the service. You will also lead on process changes to streamline data collection and impact reporting to ensure our service is constantly improving.

Key responsibilities include; 

• Managing the delivery and development of the Advice Service by collaborating closely with the Advice Manager (Training and Development) and the Advice Manager (Triage)
• Collaborating with the Advice management team to review and improve systems and processes to improve service efficiency and effectiveness.
• Leading the development of the Advice outreach strategy and delivery ensuring it responds to the needs of underrepresented groups while educating students about the Advice service and relevant procedures and regulations. 
• Managing three Student Advisors and support their development and ensure the quality and consistency of advice delivered.
• Leading partnership building across King's and KCLSU to build awareness and collaborative working including leading faculty-specific projects informed by data.
• Leading on service evaluation and impact reporting ensuring that data collection is accurate, consistent and frequent.
• Being a point of safeguarding escalation for Advice colleagues and be responsible for escalating safeguarding concerns appropriately to the Head of Advice.
• When needed, support with complex cases and be responsible for cases being picked up in busy periods.
• Leading Advice involvement in KCLSU activities such as Welcome, Take Time Out, Wellbeing Week, Wellbeing Hubs and cover in times of sickness to ensure a consistent presence of Advice
• Supporting the Head of Advice and Wellbeing to build an advice service that is accessible to all KCL students, for students currently underrepresented in our community profile. 

To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. 

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

REF-223 227

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.

About the role

• Delivering support to people who are experiencing homelessness and are rough sleeping in the borough of Tower Hamlets.
• Conducting person-centred assessments with those who self-present at the service for support
• Agree plans, in conjunction with service users, to move into accommodation and access specialist services which will address the underlying causes of their homelessness. 
• To make referrals into Tower Hamlets and Pan-London local authority housing options services, using Homeless Reduction Act
• To work with partner agencies to provide joint support to service users where appropriate
• To build relationships with housing providers and the private rented sector, to increase the portfolio of affordable referral routes into accommodation.
• You will have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the service and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.