Supporter engagement and legacies manager jobs
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We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.
The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.
Key Responsibilities
Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:
Team Leadership & Development
- Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
- Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
- Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.
Supporter Care & Experience
- Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
- Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
- Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
- Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
- Oversee the processing of acknowledgements and problem payments.
- Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.
Supporter Retention & Engagement
- Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
- Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
- Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.
Budget & Performance Monitoring
- Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
- Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
- Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
- Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.
Data, Processes & Compliance
- Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
- Manage the development and documentation of procedures covering all supporter care processes and data capture.
- Support colleagues in their use of the CRM database and maintain data entry procedures.
- Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.
Cross-Team Collaboration & Partner Management
- Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
- Take a lead in managing relationships and processes with response handling agencies and other external partners.
Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
About us
Legacies account for over two thirds of the RNLI’s annual income today and will continue to be a vital fundraising stream for many years to come. Our stewardship offering is evolving. Creating meaningful and personal connections with those who choose to support us with a gift in their Will is what can set us apart from others.
In this role, working alongside your peer, you’ll be responsible for leading and inspiring our Engagement team, with a particular focus on how we steward and grow high-value legacy relationships. You will line manage up to five individuals who deliver both stewardship and awareness activity across their regions, ensuring our supporters receive a seamless and personalised experience and our volunteers are equipped to talk about gifts in Wills.
You’ll collaborate closely with colleagues across Legacy Marketing & Administration, Philanthropy and Regional Engagement teams to ensure we take a more proactive, insight-led approach to identifying and supporting high-value pledgers. Working with your peer, you will shape the culture and direction of the team, ensuring focus, consistency and delivery across a range of key projects.
Your role
As a Senior Legacy Engagement Manager – Stewardship and Blended Giving, you will focus on:
- Inspiring and managing the team, working in partnership with the other Senior Legacy Engagement Manager, to deliver a world-class stewardship programme for legacy supporter
- Leading the development of a more structured, insight-led stewardship approach, ensuring clarity on when a personalised, relationship-led approach adds the most value
- Supporting and guiding Legacy Engagement Managers to prioritise and build relationships with supporters most likely to leave significant gifts
- Driving a more proactive approach to identifying and engaging high-value legacy supporters, moving beyond passive acquisition routes
- Playing a key role in developing our Blended Giving approach, working closely with the Philanthropy team to connect legacy and major giving opportunities
- Collaborating with colleagues across the organisation to deliver a seamless, supporter-centric experience that secures and grows long-term income
- Using insight and data to continuously evaluate and improve our stewardship approach, identifying opportunities to enhance supporter experience and value
- Contributing to the wider legacy strategy, helping evolve our approach to meet new opportunities and challenges
About you
As an experienced fundraising or engagement leader, you’ll be comfortable building meaningful relationships with supporters, working collaboratively across teams and inspiring others to deliver excellent stewardship.
To be considered for this role, you’ll need to have:
- Strong leadership experience, including managing and motivating a geographically dispersed team and driving performance
- Demonstrable experience in managing high-value relationships, including stewardship of major donors or legacy pledgers
- Experience of developing and delivering personalised engagement approaches that drive long-term value
- Proven ability to use insight and data to inform decision-making and prioritisation
- Experience of working across teams to deliver integrated approaches, ideally including exposure to both legacy and major giving
- Ability to influence a wide range of stakeholders and drive change in a complex organisation
- Strategic thinking skills, with the ability to translate strategy into clear, practical delivery
- A valid driving licence
For more information and to apply, please visit our jobs page.
Closing date: 14 June 2026.
Interview date: w/c 22 June 2026 (on Teams).
The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).
Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Purpose of the role
This role will build and grow a sustainable Individual Giving programme from a small base, developing the strategy and activity needed to significantly increase public fundraising income. The role will strengthen supporter journeys, improve retention, and establish regular giving as a core income stream. It will also lead the development of in‑memory giving and deliver two key annual campaigns, helping to create a more reliable and resilient income base. This is a hands‑on role for a proactive self‑starter who can bring focus, structure and momentum to an under‑developed but high‑potential area of fundraising.
Key responsibilites
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Lead and grow our regular giving programme, developing a clear plan to increase supporter numbers, strengthen retention and build long‑term value. Ensure monthly giving becomes a visible and natural part of our campaigns, events and wider communications, helping to create a reliable foundation of recurring income.
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Plan and deliver 2–3 integrated appeals each year, working closely with Marketing to shape warm, compelling messaging. Set achievable income targets, monitor performance and embed a test‑and‑learn approach so each appeal improves on the last.
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Strengthen and expand our in‑memory giving, ensuring supporters feel supported and valued at what can be a deeply personal time. Introduce light‑touch legacy awareness in a sensitive, values‑led way to begin building longer‑term support.
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Create clear, engaging supporter journeys that move people from a first gift to ongoing involvement. Use insight and data to understand behaviour, re‑engage lapsed donors where appropriate and identify opportunities to develop mid‑value giving.
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Maintain oversight of individual giving performance, tracking income against target and identifying trends, risks and opportunities early. Contribute to forecasting and planning, bringing structure and confidence to this growing income stream.
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Work closely with Relationship Fundraisers and the Partnerships Manager to ensure activity is joined up, supporting community donors to move into wider giving journeys and making the most of opportunities such as payroll giving. Play an active role in monthly income discussions and in shaping our wider growth plans.
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Take a hands‑on approach to delivery, from drafting copy and shaping creative to managing data selections and supporter communications. As this is a developing income stream, you’ll be comfortable building processes, testing new ideas and driving activity forward with initiative and independence.
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Work with our Engagement team to strengthen digital fundraising, ensuring donation pages, email journeys and social content support donor recruitment and retention.
For full details, please refer to the attached recruitment pack.
How to apply
Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.
Closing date: Monday 29th June 2026
Interviews:
First stage, via Teams: Tuesday 7th July 2026
Second stage, in-person, Leeds: Thursday 16th July 2026
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.



The client requests no contact from agencies or media sales.
The Development Office at The King's School Canterbury plays a vital role in supporting the School's long-term vision and sustainability. Working at the intersection of fundraising, alumni relations, and community engagement, it is responsible for building meaningful relationships with past pupils (OKS), parents, and supporters, and is entering a pivotal and ambitious phase of growth.
Guided by a bold five-year Philanthropy and Engagement Strategy, the Development Office places philanthropy and community engagement at the centre of its long-term vision to transform lives through education.
This is a moment of genuine momentum. Building on strong recent progress – including the revitalisation of major gifts activity, the successful launch of a regular giving programme, and the establishment of a unified King’s Association – the School has also recently completed Phase I of The Charter Awards, its ambitious fundraising campaign. Launched in 2023 to grow the School’s endowment to £50 million by the 500th anniversary of its 1541 Charter, the campaign has already exceeded expectations, raising over £3 million in just three years. Charter Awards bursaries are already transforming lives, enabling talented young people who would otherwise never have the opportunity to access a King’s education.
The King’s School now seeks an outstanding Director of Development to lead the next phase of this journey. The focus will be on scaling impact: strengthening the major gifts pipeline, expanding regular and legacy giving, and delivering high-impact fundraising aligned with the School’s strategic priorities.
This is a highly relational and outward-facing role, requiring close partnership with senior leadership, governors, and an international network of supporters to inspire philanthropic investment and deepen engagement across the global King’s community. The successful candidate will be supported by a Head of Development, a Development Officer, an Engagement Manager, and part-time Events and Admin Officers.
This is an exciting opportunity to join one of the world’s great schools at a defining moment in its development programme, where ambition, collaboration and a commitment to excellence underpin everything we do.
For further information and to apply online, please visit our website.
Closing date: 9.00am on 8 June 2026.
Provisional date for first interviews: 11 and 12 June 2026.
Second interviews: 17 June 2026.
The King’s School is committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our staff and volunteers to share this commitment. We adopt a fair, robust and consistent recruitment process which is in line with the statutory Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates.
All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Charity Manager
The Noah Jordan Foundation
Location: Cornwall, UK
Salary: £35,000–£40,000 (depending on experience)
Hours: Full-time preferred (part-time may be considered)
Reporting to: Charity Director
Working closely with: Board of Trustees
Additional Requirements: Flexibility to work occasional evenings and weekends in line with events, campaigns and charity activities, with willingness and ability to travel across the UK as required.
About The Noah Jordan Foundation
The Noah Jordan Foundation is a fast-growing UK children’s charity established in memory of Noah, who died in 2024 from POLG mitochondrial disease, a rare and devastating paediatric mitochondrial disorder which can cause severe neurological deterioration and liver failure in children, and for which there is currently no effective treatment or cure.
Following Noah’s death, his family made him a promise: that his legacy would help change the future for children and families affected by mitochondrial disease.
The Foundation was established to deliver that promise through three charitable objectives:
Medical Research
Funding pioneering medical research to improve clinical management, accelerate the development of effective treatments and ultimately help drive progress towards cures for rare paediatric mitochondrial diseases, including POLG-related mitochondrial disorders.
Raising Awareness
Increasing awareness and understanding of mitochondrial disease amongst healthcare professionals, organisations and the wider public through campaigns, events, education and training.
Supporting Children and Families
Providing practical and emotional support to children and families affected by mitochondrial disease through information, resources, services and financial assistance where possible.
Since launching in September 2024, thanks to our incredible community, the Foundation has grown rapidly, raising more than £400,000 in just over 18 months.
Our Impact
The Foundation has already:
- Fully funded a three-year medical research PhD programme into POLG mitochondrial disease at the Mitochondrial Research Group (MRG) at Newcastle University, under the guidance of one of the UK’s leading Professors of Paediatric Mitochondrial Medicine, who also serves as a Charity Medical Advisor to the Foundation.
- Supported affected children, families and organisations across the UK.
- Developed national corporate partnerships and strategic relationships.
- Built a growing national supporter community and dedicated volunteer network.
- Established a growing national profile across mitochondrial disease awareness, fundraising and advocacy.
- Begun work towards funding further pioneering mitochondrial disease research and delivering long-term charitable impact.
Everything achieved so far has been built through passion, community and an unwavering commitment to creating meaningful change. Whilst we are proud of what has been achieved during our first 18 months, we believe this is only the beginning.
The Foundation is now entering an exciting and important phase of development as we strengthen long-term sustainability, diversify income, grow partnerships and build the organisational capability required to maximise impact for children and families affected by mitochondrial disease across the UK, whilst contributing towards change around the world through research, awareness and support.
We are seeking an exceptional individual to help build upon the momentum already created and shape the Foundation’s continued growth and long-term impact.
The Opportunity
This is an opportunity to help build a nationally recognised charity at an exciting and formative stage of its journey.
The Noah Jordan Foundation is building towards becoming a nationally recognised force for change within paediatric mitochondrial disease research, awareness and family support.
As the Foundation’s first full-time employee, the Charity Manager will play a key role in shaping the future culture, structure and direction of the organisation.
Reporting directly to the Charity Director and working closely with the Board of Trustees, you will help develop organisational strategy, grow income, strengthen operations, build partnerships and support the long-term sustainability of the Foundation.
The Charity Manager will act as the Foundation’s operational and fundraising lead, helping drive continued growth and maximise impact for children and families affected by mitochondrial disease.
This role requires someone equally comfortable developing strategy, building partnerships and driving income growth, whilst also rolling their sleeves up and supporting practical delivery where required.
One day may involve developing fundraising strategy, corporate relationships or marketing initiatives. Another may involve supporting volunteers, delivering events or solving operational challenges.
From partnerships, fundraising strategy and marketing to events, administration and operational support, the successful candidate will need to be comfortable contributing wherever required.
This role will suit someone ambitious, adaptable and proactive who thrives within fast-moving environments and enjoys building meaningful impact from the ground up.
For the right person, this is a rare opportunity to help shape a growing charity and leave a lasting legacy.
Key Responsibilities
Fundraising and Income Growth
- Lead and grow fundraising activity across the Foundation.
- Develop and manage corporate partnerships and sponsorship opportunities.
- Identify and secure trusts, grants and major donor funding.
- Support regular giving and community fundraising growth.
- Help develop long-term fundraising strategy and income diversification.
- Build and nurture relationships with donors, businesses, trusts and strategic partners.
- Develop proposals and pitches for supporters, businesses and stakeholders.
- Identify opportunities and support sustainable income growth.
- Strengthen supporter stewardship and donor relationships.
- Support fundraising campaigns and flagship charity initiatives.
Operations and Organisational Development
- Help build systems, processes and operational structures as the charity grows.
- Support governance, compliance and reporting requirements.
- Develop reporting frameworks and performance measures to support Trustee oversight and organisational growth.
- Support budget monitoring and financial administration alongside Trustees.
- Lead, support and help develop the Foundation’s dedicated volunteer network, helping build a positive, engaged and high-performing volunteer culture.
- Support CRM systems and fundraising pipeline management.
- Help develop internal processes to support sustainable long-term growth.
- Undertake additional responsibilities commensurate with the role where required.
Communications, Marketing and External Engagement
- Support planning and delivery of campaigns, events and public engagement activity.
- Lead marketing, communications and storytelling activity to strengthen awareness, supporter engagement and fundraising.
- Help develop campaigns that increase awareness and understanding of mitochondrial disease and strengthen the Foundation’s profile.
- Support content development across digital platforms and supporter communications.
- Represent the Foundation externally with professionalism, warmth and passion.
- Build and strengthen relationships with supporters, businesses and stakeholders.
- Represent the needs of affected children and families and help drive innovation, awareness and positive change.
- Work closely with the Charity Director on strategic development and future growth.
About You
We are seeking someone with:
- Approximately 5–10 years’ experience within fundraising, charity development, partnerships or organisational growth.
- A proven ability to build relationships and generate income.
- Strong communication, influencing and stakeholder engagement skills.
- Strong relationship-building and partnership development skills.
- Confidence developing proposals, presenting ideas and pitching to supporters, businesses and stakeholders.
- The ability to balance strategic thinking with practical delivery.
- A proactive, adaptable and solutions-focused mindset.
- A willingness to learn, develop and grow alongside a rapidly evolving organisation.
- A willingness to be hands-on and contribute wherever needed.
- Strong storytelling and communication skills, with an understanding of how marketing and communications drive awareness, fundraising and supporter engagement.
- Empathy, emotional intelligence and professionalism.
- A willingness to travel and support events across the UK.
- Flexibility to work occasional evenings and weekends.
- A full UK driving licence and access to transport.
- A genuine passion for meaningful work, long-term impact and improving outcomes for children and families affected by mitochondrial disease.
- Ambition, resilience and commitment to creating lasting impact.
We would particularly welcome applicants with experience in corporate partnerships, fundraising strategy, charity growth and development, community engagement, marketing and communications, events and campaigns, trusts and foundations, and organisational development and scaling.
We recognise exceptional candidates may not meet every element of the criteria listed above. If you are passionate about our mission, bring transferable experience and believe you could make a meaningful contribution to our future, we would encourage you to apply.
We understand that the right person may come from either the charity sector or a related professional background with transferable experience in partnerships, fundraising, business development, communications, marketing or organisational growth.
Experience working within a growing charity or purpose-led organisation would be highly advantageous.
Why Join Us?
This role offers the opportunity to:
- Help shape the future of a fast-growing children’s charity.
- Work closely with an ambitious and passionate leadership team.
- Build meaningful partnerships and projects with national impact.
- Directly contribute towards advancing pioneering mitochondrial disease research, raising awareness and supporting affected children and families.
- Be part of a community determined to create lasting change.
- Help build a charity designed to create lasting impact for generations to come.
We couldn't save Noah, but together, we can change what happens next.
The extinction of Mito, one stomp at a time.
The Extinction of Mito, One Stomp at a Time.
The client requests no contact from agencies or media sales.
Hybrid / High Wycombe HP13 (minimum of one day per week on site)
£36,000 - £38,000 + £312 working-from-home allowance
We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.
The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity.
The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.
As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.
You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.
What success looks like:
- Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
- Lower churn: reduced lapse rates for cash and regular givers.
- Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
- Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.
Key Responsibilities:
Supporter Experience & Journeys
- Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
- Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
- Donor first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
- Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.
Segmentation, Testing & Insight
- Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
- Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
- Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
- Work with colleagues to build insight dashboard and understanding of retention.
Mid‑Value & Legacy Development
- Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
- Develop and test legacy propositions and routes to market to grow enquiries and pledges.
Acquisition & Cross‑Sell
- Project manage individual giving product development and testing; identify new audiences and routes to market.
- Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.
Cross-Team Collaboration
- Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
- Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
- Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
- Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.
Organisation-wide Contribution
- Model Embrace’s values of trust, respect, integrity, and compassion.
- Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
- Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.
Qualifications, Experience & Knowledge:
- Educated to degree standard or equivalent (E.g. practical experience within fundraising).
- Member of Chartered Institute of Fundraising.
- Proven individual giving or CRM led retention experience in a charity, membership or subscription context.
- Hands‑on journey design and automation.
- Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn.
- Excellent written communication—able to brief compelling, impacted content and clear supporter updates.
- Practical project management; calm under pressure; collaborative and solutions focused.
- Working knowledge of GDPR/PECR and best practice supporter care.
- Experience stewarding mid-value supporters and legacy pipelines.
- Experience with payment recovery tools and card update flows.
- Familiarity with UK charity sector metrics and fundraising codes of practice.
Personal qualities:
- Donor-first mindset, inclusive and empathetic.
- Curious, evidence driven, and comfortable iterating.
- High integrity, discretion and good judgment.
- Highly motivated and results driven.
- Ability to work under pressure and manage competing priorities.
- Passionate about the work of Embrace, with the ability to enthuse and engage others.
- A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.
Tools & systems:
- CRM Dashboards & analysis.
- Payments: Direct Debit management, card‑updater/failed‑payment recovery.
- Microsoft 365 (Teams, SharePoint, Planner), project boards.
If this sounds like you, please apply on our vacancies page.
Closing date: 5.00pm on Monday, 15th June 2026.
Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.
EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.
This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.
As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.
This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Engagement & Fundraising Communications Manager — Go Beyond £35,000–£37,000 | Fully Remote | Permanent | Full-time
Go Beyond has given over 21,000 vulnerable children life-changing residential breaks since 1994. Young carers who spend their days looking after parents. Children living in poverty for whom a school holiday means hunger, not adventure. Children who've been bullied or bereaved and need a week away from their ordinary life.
The charity is entirely self-funded. £1.8 million a year, every penny raised by supporters. No government money. Which means the work this fundraising team does is directly and specifically what makes those breaks possible.
This is the role that sits at the heart of that.
What makes this moment unusual:
Go Beyond's flagship campaign, Ice Cream Moments, launches this summer — backed by Louis Theroux, James Acaster, David Gower and Jenny Agutter. The trustees want to go viral. A legacy programme is built and ready to launch. An alumni programme connecting with 21,000+ former beneficiaries is research-complete and waiting for someone to open the door. And a loyal supporter base of 200–300 regular givers — many of whom have been giving for over a decade — is generating £90,000 a year with almost no stewardship behind it.
Sara, the Director of Fundraising, describes what's needed like this: "Think of this as your own company. Think of this income stream as your domain — you could make it something amazing."
What the role involves:
The Supporter Engagement & Fundraising Communications Manager will own the supporter communications function end to end. This is a project management and strategy role — not an execution role. The doing sits with two direct reports and a network of freelancers. Your job is to build the plan, manage the team, deliver the campaigns and make sure the data tells you what's working.
In practice that means:
- Building and managing proper supporter journeys for regular givers, challenge event runners and Ice Cream Moments donors
- Project managing the full campaigns calendar — four annual appeals, Ice Cream Moments, challenge events, and a growing digital communications programme
- Developing and implementing a data strategy, setting up income dashboards and overseeing the CRM
- Launching the legacy programme and, in time, the alumni programme
- Managing two direct reports: a Digital Marketing Officer and a Data & Admin / Challenge Events Officer
- Writing an 18-month strategy with proper pipelines and income forecasts
What we're looking for:
This is not a pure fundraiser role or a pure marketing role. It's a hybrid — and the right person will see that as a feature, not a confusion.
- A track record of owning campaigns end to end — not being part of them, owning them. Specific examples, with dates, outputs and results
- Genuine data literacy — comfortable in a CRM, able to run queries, understand segmentation. Not expert-level, but curious enough that you're never caught out
- Financial awareness — you ask what the target is before anything else. You work backwards from an income number
- Hands-on as well as strategic — you can delegate and direct, but you can also do
- Strong project management — multiple workstreams, freelancers, deadlines you can't move
Charity sector experience is welcome but not essential. Commercial direct marketing, agency-side or individual giving backgrounds are all genuinely considered.
What Go Beyond offers:
- £35,000–£37,000 with annual pay review benchmarked to sector
- Fully remote — with the option to use Go Beyond's centres in Cornwall and Derbyshire
- 28 days holiday plus bank holidays
- Flexible working pattern that can include an early finish on Friday
- Management training through the British Growth Fund's six-week programme
- A collaborative, supportive team culture in a genuinely mission-driven organisation
This role will suit you if:
You're energised by building rather than maintaining. You want to own a function, not just a job title. You think in income as well as engagement. And you want to be part of something where the work — the campaigns, the supporter journeys, the data — is directly connected to a child getting a break they wouldn't otherwise have had.
This role is being recruited exclusively through Raise + Recruit, an independent executive search adviser specialising in the charity sector. All enquiries are handled in complete confidence — including from your current employer.
To find out more or to express interest, contact John Austin. No lengthy application process at this stage — a conversation is all it takes.
Full candidate brief: https://go-beyond-roan.vercel.app/
The client requests no contact from agencies or media sales.
ABOUT THE ROLE
As we celebrate our 125th anniversary, Wigmore Hall is embarking on an exciting new phase of fundraising, and we are seeking a highly motivated and strategic Legacies and Appeals Manager to join our team. In this pivotal role, you will secure support via legacies and individual giving appeals, meet ambitious annual fundraising goals and continue the growth of The Director’s Fund. The role will drive the acquisition of new donors, cultivate key relationships, and provide exceptional stewardship to our growing community of supporters. The ideal candidate will be results-driven, with a proven track record in individual giving and a proactive, personable approach to building donor relationships.
You’ll be part of a dedicated team working to raise the funds that make everything taking place in this prestigious Hall possible. This is a fantastic opportunity for a driven individual to make a tangible impact, contributing to Wigmore Hall’s continued success and growth, whilst advancing your career in fundraising.
MAIN DUTIES AND RESPONSIBILITIES
LEGACIES
• Lead the implementation of Wigmore Hall’s legacy giving strategy, aligned with overall fundraising priorities.
• Engage and steward legacy pledgers, managing their relationship with Wigmore Hall.
• Manage relationships with legators’ families and executors, ensuring they are stewarded at the highest level, and legacy gifts are acknowledged appropriately.
• Liaise with solicitors, ensuring excellent communication between them and Wigmore Hall.
• Manage a programme of activity and communications for legacy pledgers and prospective legators, including management of the Wigmore Society and our legacy events.
• Work with Marketing and Publications departments to develop new materials to promote legacy giving.
• Manage ‘in memory’ giving.
• Embed legacy messaging across wider fundraising activity, ensuring supporters at all levels are given opportunities to consider leaving a gift in their Will.
• Act as an internal ambassador for legacy giving, supporting colleagues to feel confident initiating legacy conversations where appropriate.
• Be conversant with legacy law, Inheritance Tax rules and sector developments.
APPEALS
• Shape and deliver compelling individual giving campaigns and appeals, including the Hall’s Audience Fund and Gift Aid appeals, as well as additional targeted and bespoke initiatives that inspire support.
• Take ownership of appeals activity end-to-end, ensuring campaigns are effectively planned and delivered, and contribute to agreed income targets.
• Contribute to strategies that attract new donors and deepen relationships with existing supporters, identifying opportunities to expand our reach as well as grow and diversify the supporter base.
• Monitor and evaluate campaign performance, improving engagement and maximising income over time.
COMMUNICATION AND REPORTING
• Act as the primary point of contact for legacy enquiries and oversee the effective management of legacy gifts from notification through to receipt.
• Ensure accurate and up-to-date records of donors, legacy enquiries, pledges and gifts are maintained on the CRM system (Tessitura).
• Produce regular reports on legacy and individual giving activity, income and pipeline.
• Oversee legacy income forecasting and contribute to reporting as required.
• Ensure that all fundraising activities comply with relevant legislation, GDPR and the Fundraising Regulator’s Code of Practice.
PERSON SPECIFICATION
• A proactive, confident, and personable approach to building relationships and securing new financial support.
• Experience in face-to-face individual fundraising, with a strong track record of acquiring new donors (ideally legacy donors) and/or managing appeals.
• Excellent interpersonal and communication skills, with the ability to engage donors and stakeholders at all levels.
• Strong attention to detail and the ability to create tailored, strategic plans.
• A passion for fundraising and a commitment to delivering exceptional donor experiences.
• Experience using CRM systems (ideally Tessitura) to manage donor data and track progress.
• High standard of computer literacy.
• Positive team player with a willingness to collaborate and a professional, solution focused attitude.
• Accountable for own responsibilities.
Working hours are Monday – Friday, 10am – 6pm. Evening and weekend work will be required with time off in lieu given.
Application closing date: 9am on Monday 8 June 2026
Interview date: Monday 15 June 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Legacy Manager - Part Time- 3 days a week
Role Overview
The Talent Set are delighted to partner with a leading charity based in Kent on a fantastic Legacy Manager role. The successful candidate will oversee legacy activities, improve stewardship strategies, and strengthen internal relationships and engagement with legacies. This pivotal role supports meaningful legacy giving, contributing to a substantial income stream.
Key Responsibilities
- Manage and develop legacy fundraising activities,
- Maintain and nurture relationships with supporters, supporters’ care teams, legal contacts, and external solicitors.
- Improve stewardship, engagement, and communication to enhance relationships with pledgers
- Collaborate closely with internal teams such as supporter care and finance, as well as external partners, to optimise legacy journey understanding.
- Monitor and report on legacy income
- Assist in ongoing projects to identify and develop new initiatives for increased legacy engagement and outreach.
- Manage governance and legal considerations related to legacy administration and compliance.
- Participate in campaign planning and contribute ideas for future legacy support strategies.
Person Specification
- Proven experience in legacy fundraising within the charity sector.
- Strong understanding of legacy administration.
- Excellent relationship-building skills with supporters, legal professionals, and internal teams.
- Analytical mindset with the ability to interpret data and improve supporter journeys.
- Collaborative approach, comfortable working across teams and external partners.
- Ability to manage multiple priorities with a flexible, solution-focused attitude.
- Strong organisational and communication skills, with a keen eye for detail.
What’s on Offer
Salary: £39,266 FTE
1 day a week on site
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
If you an ambitious relationship-builder ready to drive growth, innovation and impact across high-value fundraising and partnerships this could be the role for you!
Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region. Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve and our work is only possible thanks to the incredible support of our community.
The Role
This is a pivotal role within our Income Generation team, leading our high-value fundraising portfolio including major donors, corporate partnerships, trusts and foundations, and legacy and in-memory giving.
Reporting to the Head of Fundraising, you will shape and deliver a strategy and team to build meaningful, long-term relationships and maximises sustainable income, ensuring Farleigh Hospice remains a charity of choice for supporters and partners.
This is more than a fundraising role - it’s an opportunity to combine strategic thinking with purpose, helping to secure vital income that enables exceptional hospice care in our community.
What You’ll Do
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Develop and deliver a philanthropy and partnerships strategy aligned to organisational goals
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Build and manage a pipeline of high-value supporters, including major donors, corporates and trusts
Work closely with our corporate fundraiser to secure and develop corporate partnerships, creating compelling engagement opportunities and sponsorship packages
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Ensure excellent major donor stewardship, delivering personalised engagement and relationship plans
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Oversee trust and foundation applications, ensuring high-quality submissions and reporting
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Support the growth of legacy, in-memory and tribute giving
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Lead, motivate and develop a high-performing team and volunteers
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Use data, insight and KPIs to monitor performance and drive continuous improvement
What We’re Looking For
We’re looking for a dynamic and experienced fundraiser with:
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Significant experience in philanthropy, corporate or high-value fundraising
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A proven track record of securing major gifts, partnerships or grants
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Experience managing high-value relationships and pipelines
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Strong leadership and team management experience
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Excellent communication, influencing and relationship-building skills
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Strategic thinking combined with strong commercial and analytical ability
Charity or hospice experience is desirable, but most important is your ability to build lasting relationships and turn opportunities into meaningful income and impact.
In return, we offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.
Please note that we reserve the right to close this vacancy early if we receive a high volume of applications)
Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a six-month probation period. Positions may be subject to DBS Disclosure. Charity Registration No: 284670
Contract: Permanent
Location: London – Hybrid, 2 days per week in office
Closing date: 21st June
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are delighted to be supporting Sense in their search for an Individual Giving Manager to join their ambitious Individual Giving & Legacies team. This is a fantastic opportunity to play a pivotal role in growing voluntary income and supporting disabled people with complex needs across the UK.
As Individual Giving Manager, you will lead the development and delivery of supporter acquisition and retention strategies, driving income growth across a diverse range of channels including face-to-face fundraising, direct marketing, digital, DRTV and telemarketing. You’ll take ownership of planning and delivering multi-channel campaigns, ensuring they are insight-driven, innovative and deliver against ambitious income and lifetime value targets. You will also play a crucial role in testing, learning and evolving the Individual Giving programme and working innovatively to develop new products to maximise supporter engagement and long-term value.
To be successful as the Individual Giving Manager, you will need:
- Demonstrable experience delivering successful Individual Giving campaigns, with strong knowledge of multi-channel direct marketing techniques
- A proven track record of income generation, supporter acquisition and retention, and delivering against financial targets and budgets
- Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity roles. We are passionate about improving equality across the sector, and you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you throughout your job search.
If sufficient applications are received, the charity reserves the right to close this role early.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with a respected charity to recruit an Individual Giving Manager. This pivotal role focuses on enhancing and expanding the organisation’s supporter engagement and fundraising efforts, directly contributing to their strategic growth and mission.
Key Responsibilities:
- Develop and execute the organisation’s individual giving strategy to meet income targets.
- Manage and grow supporter programmes across channels, including regular giving, digital campaigns, payroll giving, legacies, and experimental fundraising initiatives.
- Lead delivery of compelling campaigns to acquire, retain, and deepen donor relationships, ensuring seamless supporter experiences.
- Oversee supporter communications, including email stewardship, website donations, merchandise sales, and third-party platforms.
- Collaborate with the marketing team to produce innovative, engaging marketing materials tailored to target audiences.
- Analyse campaign performance using data insights to refine approaches, maximise ROI, and improve supporter retention.
- Line-manage the Senior Individual Giving Coordinator, supporting data segmentation, reporting, and supporter database management.
- Administer supporter databases and ensure compliance with data protection and fundraising regulations.
- Monitor budgets, forecast income, and prepare detailed reports for project and strategic planning.
- Manage supporter enquiries and administrative activities associated with fundraising activities and merchandise sales.
- Support the continued development of the organisation’s supporter engagement and fundraising infrastructure.
Person Specification:
- Minimum of 3 years’ experience in individual giving or supporter fundraising, with proven success in programme management.
- Experience in planning and delivering multi-channel supporter acquisition and retention campaigns.
- Strong knowledge of donor stewardship principles and engagement strategies.
- Ability to analyse data to inform campaign development and measure effectiveness.
- Excellent organisational skills, with a proactive approach and the ability to manage multiple priorities.
- Comfortable creating compelling marketing materials for digital and print channels.
- Knowledge of fundraising regulations, data protection, and supporter management systems.
- Exceptional communication skills, both written and verbal, with the ability to build relationships across levels and teams.
- Experience managing budgets and financial reporting.
- Demonstrates a passion for environmental causes and supporter-centred fundraising.
What’s on Offer:
- Salary: £39,000 - £42,500
- Location: Hybrid – South London
- Contract: Permanent
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Dog Aid Scotland
Dog Aid Scotland is celebrating its 70th anniversary of creating and protecting loving homes across Scotland. The charity helps keep dogs with their owners whenever possible and when that’s not possible, we find dogs new homes, giving them hope for a future.
This is an exciting opportunity to join a long-standing charity entering a period of growth and investment with a focus on helping many more dogs and their owners. The charity will look to increasing the scale of its work, significantly increasing awareness of the importance and impact of Dog Aid Scotland while ensuring financial sustainability through fundraising and income diversification.
Role Description
The Head of Income and Engagement is responsible for diversifying and growing Dog Aid Scotland’s fundraising income streams as well as overseeing the charities strategic communications and marketing activity. Reporting directly to the CEO, the postholder will develop and deliver a comprehensive Income and Engagement Strategy that ensures sustainable income growth, deepens supporter engagement and increases awareness of this long-standing charity. As well as working at a high level, this will be a hands on, operational role which is expected to work directly with donors and lead on fundraising activity.
Key Responsibilities
- Lead the development and implementation of Income and Engagement Strategies aimed to grow income sustainably and significantly increase awareness of the charity
- Grow income from individual giving, regular giving, fundraising events and legacy giving, whilst looking to develop further income streams such as major donors, trusts and foundations in future.
- Develop strong donor journey that's engaging, from recruitment and stewardship to longer term donor retention.
- Create and deliver engagement strategy focused on growing brand awareness, deepening engagement and understanding of the charity, its impact and services.
For more information on the role and how to apply please see the Job Pack below.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Relationship Manager (North and Scotland)
Full-time (37 hours) | permanent
c£36,000 depending on experience | Home-based | Hybrid
At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us.
About the role
As Relationship Manager, you’ll build genuine, lasting connections with our Special Funds - our named funds created in honour or memory of someone affected by primary bone cancer, community supporters and local businesses. Your relationship-led approach will help create the family feel connections we’re known for, inspiring long-term support and raising vital income for people affected by primary bone cancer
You will:
- Grow and manage Special Funds, our named funds created in honour or memory of someone affected by primary bone cancer.
- Build strong, meaningful relationships with all our supporters, ensuring every person feels valued and connected.
- Secure and steward regional corporate partnerships
- Meet a regional income target of approx. £300,000
- Represent BCRT in your region, strengthening awareness and community connections at meetings and events.
About you:
- A natural relationship builder with 3+ years’ fundraising experience and a genuine passion for supporter care.
- Compassionate and professional, especially when working with families personally affected by primary bone cancer.
- Organised, proactive and confident working independently, able to balance a varied workload.
- A clear and engaging communicator, bringing warmth and positivity to every interaction.
- Able to travel across the region (car required).
Why you’ll love working with us
You’ll join a small team that works collaboratively and keeps our community at the centre of everything we do. We’re supportive, friendly and you’ll have the flexibility to manage your work while seeing the direct impact of the relationships you build.
What we offer
· Flexible approach to working hours
· 30 days annual leave per year plus bank holidays
· Private Health Insurance (following successful probation)
· 6% employer pension contributions
· Life Assurance of 4x annual salary
Our mission is to save lives and improve outcomes for people affected by primary bone cancer through research, information, awareness and support.
The client requests no contact from agencies or media sales.