Supporter engagement and legacies manager jobs

Fundraising Manager

28hrs/4 days a week - £39,000 pa pro rata (£48,750 full-time equivalent)

Reporting to: Head of Fundraising and Communications

Location: Wimbledon London SW19 with occasional UK travel. The office is just a few minutes’ walk from Wimbledon mainline and underground stations.  (Hybrid option up to 2 day p/w working from home). 

 

The Royal Medical Benevolent Fund has been helping doctors, medical students and their families through hardship for almost 190 years. We are looking for an experienced relationship fundraiser to take ownership of our growing mid-value donor programme and help shape the future of supporter engagement at the charity.

This is an opportunity to build meaningful relationships with committed supporters, develop innovative stewardship strategies and contribute to a fundraising programme that has a direct and lasting impact on the lives of doctors within the medical profession.

Joining a friendly and collaborative team, you'll enjoy a high degree of autonomy, excellent benefits including a 15% employer pension contribution, flexible working arrangements and genuine opportunities for professional development.

About the role

We are looking for an experienced senior fundraiser to join our small and friendly fundraising and communications team. The Fundraising Manager is primarily responsible for developing, managing and growing the charity's mid-value donor programme. The role will steward and upgrade a defined portfolio of supporters, delivering excellent supporter experiences that increase donor retention, engagement and income. In addition, the post holder will support on individual giving, legacy fundraising and developing and stewarding a small portfolio of corporate partnerships.

Join a well-established, financially secure charity where people genuinely enjoy working together to make a difference. We pride ourselves on our friendly, collaborative culture, where everyone's contribution is valued and supported. As an organisation, we are committed to helping our employees develop and grow.

About RMBF

The Royal Medical Benevolent Fund (RMBF) supports doctors, medical students, and their families, providing vital financial, practical, and emotional support when illness, disability, bereavement, or other life-changing circumstances create hardship. The RMBF helps hundreds of doctors each year, ensuring that those who have dedicated their lives to caring for others have somewhere to turn when they need help most.

For fundraisers, the RMBF is a fantastic cause to work for. We deliver tangible, life-changing assistance that enables beneficiaries to regain stability and, in many cases, return to medicine. We have a long history, a strong reputation, and deep roots within the medical community. We also have a loyal and engaged supporter base, with the majority of our donors coming from the profession.

Key Responsibilities

• Manage and develop a portfolio of mid-value supporters, delivering tailored stewardship, personalised communications, meetings, events and digital engagement that demonstrate impact, strengthen relationships and enhance the supporter experience.
• Design and implement segmented donor journeys and cultivation strategies that move supporters from mass fundraising communications to more personalised engagement, identifying opportunities to increase giving through appeals and special funding opportunities.
• Use donor insight, data analysis and supporter behaviour to monitor engagement and retention, reducing attrition, increasing lifetime value, and identifying supporters with the potential to upgrade their giving and progress towards major donor status.
• Develop, manage, and grow a small portfolio of corporate supporters, identifying and securing new fundraising opportunities including sponsorship, employee fundraising, and cause-related marketing initiatives.
• Manage the legacy giving programme, overseeing legacy administration and delivering targeted marketing and stewardship activities to raise awareness, generate enquiries and encourage supporters to leave a gift in their Will.
• Ensure all fundraising activity complies with relevant legislation, data protection requirements, fundraising regulations and organisational policies.
• Maintain accurate supporter records and activity tracking within the CRM system.

Personal Specification

• A proven track record in fundraising
• Ability to think strategically to identify potential donors, prioritise efforts and develop effective fundraising strategies. This includes analysing data, assessing donor potential and adapting approaches based on feedback and results.
• Excellent interpersonal skills with the ability to build and maintain donor relationships and understand donor motivations and interests. 
• Excellent written skills with an ability to craft compelling and personalised proposals, with a meticulous attention to detail.
• Confident and comfortable making telephone calls and meeting donors in person as a key part of relationship building and stewardship.
• Strong collaborative skills as a team player, whilst also able to work autonomously initiating and driving tasks as a self-starter.
• Experience using CRM systems and supporter data to drive fundraising performance.
• An understanding of the challenges facing doctors and medical students, including mental health and workplace pressures would be desirable.

Additional Information

• Occasional UK travel maybe required for donor meetings, events and conferences.
• Occasional evening or weekend work may be required (time off in lieu provided)

Package

• The remuneration package includes:
• Generous pension scheme with 15% employer contributions and 5% employee contributions with salary sacrifice option
• Death in service benefit
• Flexible working arrangements
• 25 days paid holiday in first year, increasing in stages to 30.5 days after four years’ service, plus an additional 3 days paid leave between Christmas and New Year
• Employee assistance programme
• Dental insurance

Application Instructions

To apply, please submit your CV and a cover letter. The cover letter should clearly demonstrate your relevant experience and explain how you meet the personal specification outlined in the job description. Applications that do not include both documents may not be considered.

Interview Process

Shortlisted candidates will be invited to a first-round online interview, scheduled for Wednesday 8th July.  Successful candidates will progress to an in-person second-stage interview.

Are you an expert in stewardship and donor care, and have experience in managing Individual Giving income streams?

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION

The Supporter Engagement Manager position is a pivotal role in the Public Fundraising team, comprising seven specialist Fundraisers. The post-holder is responsible for driving growth in our Individual Giving programme through a mix of acquisition and retention campaigns.

Key internal relationships include the Head of Supporter Engagement and the Fundraising Management team.

The post-holder will work closely with the Fundraising Data Manager and the Community Engagement Manager on collaborative income generation and Supporter Engagement activities.

The post-holder will be instrumental in shaping the Individual Giving and Supporter cultivation strategies geared towards increasing our Cash and Regular Giving Supporter base.

The Individual Giving programme includes Cash Appeals, Regular Giving (including Door-to-Door recruitment), Hospice Lottery, Challenge Events, Legacies and Supporter Care. There is a strong focus on digital fundraising.

ABOUT YOU

You will be a dedicated, organised and experienced Individual Giving specialist, with proven expertise in Supporter stewardship.

You are by nature a proactive, hands-on, team player. You thrive in an environment where no two days are the same.

The Public Fundraising team is part of the wider Income Generation and Communications team based in our hospice, at The Ark. We are a close-knit, highly supportive, high-performing team of 19. There is continuous collaboration. We help each other whenever we can. This set-up inspires you. As does the knowledge that your fundraising will have a direct, positive and lasting impact on the lives of the babies, children and the families we support.

Please refer to the job description for more information on this role. 

Please note - we are only accepting direct applications for this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, we kindly advise you to submit your application as early as possible.

We are looking for a Senior Supporter Care Manager, this role reports to the Director of Development and Communications.

The successful candidate will have significant experience in a supporter care, supporter experience or donor services environment within the charity sector, with proven experience of managing and developing teams. You will be flexible, able to work under pressure and manage a busy and sometimes competing workload. You will be able to effectively plan, implement, and balance your workload to continuously support Operation Smile UK’s fundraising programme.

Key Responsibilities

Reporting to the Director of Development and Communications, your duties and responsibilities will include, but are not limited to:

Team Leadership & Development

• Lead, develop and motivate the Supporter Care team, fostering a positive, inclusive and supporter-focused team culture.
• Manage and maintain a robust internal call handling and outbound calling training programme — covering inbound supporter care, retention and winback conversations — for both members of the Supporter Care team and across the organisation.
• Ensure internal SLAs are met, overseeing quality through delivery of response times (by channels) and credible and clear communications with our supporters.

Supporter Care & Experience

• Oversee the delivery of high-quality, timely and empathetic responses to supporter enquiries across all channels, including handling complex enquiries, complaints and managing escalations where needed.
• Act as Operation Smile UK’s supporter experience expert, shaping and reviewing supporter-facing content, acknowledgement letters, calling scripts and digital communications to ensure a consistent, high-quality experience across all touchpoints.
• Own the development and review of all supporter-facing communications and internal supporter care materials, ensuring they reflect best practice and deliver a consistent supporter experience.
• Manage and monitor the call review and vulnerable persons programme to ensure high standards are maintained in all telephone interactions, including those involving external agencies.
• Oversee the processing of acknowledgements and problem payments.
• Manage an efficient stock control system to ensure the team maintains sufficient stock to meet fulfilment KPIs.

Supporter Retention & Engagement

• Play a leading role in supporter journey design, engagement and stewardship projects, using supporter insight and feedback to shape and improve the experience at each stage.
• Ensure the supporter experience is considered in all new and existing supporter journeys across the organisation, acting as the voice of the supporter in cross-functional planning.
• Work alongside the Retention and Legacy Fundraising Lead to develop and deliver supporter journeys across all donor segments, including regular givers, high value donors, the core donor base, and legacy prospects and pledgers, providing operational insight and delivering outbound retention and winback calling activity as part of the wider retention programme.

Budget & Performance Monitoring

• Support the development and monitoring of budgets relating to supporter care activity, including response handling costs and supplier spend, working collaboratively with the wider fundraising team to maintain oversight of response forecasts and performance.
• Monitor supporter care and experience performance, analysing feedback, satisfaction data and operational KPIs to drive service improvements.
• Contribute to supporter experience initiatives and transformation projects, supporting the implementation of improved processes, systems and ways of working, and proactively identifying opportunities to enhance the supporter experience.
• Set, monitor and report on supporter response times and service level targets across all communication channels, ensuring the team consistently meets or exceeds agreed standards and identifying areas for improvement.

Data, Processes & Compliance

• Ensure accurate and efficient processing of supporter income and data, overseeing processes including Gift Aid, data handling, reconciliation between systems and daily banking of income received.
• Manage the development and documentation of procedures covering all supporter care processes and data capture.
• Support colleagues in their use of the CRM database and maintain data entry procedures.
• Maintain Operation Smile UK’s commitment to supporter care and data protection, and ensure that policies relating to these areas are developed and upheld.

Cross-Team Collaboration & Partner Management

• Work collaboratively across fundraising, communications and data teams to ensure a consistent, high-quality supporter experience across all campaigns and channels.
• Take a lead in managing relationships and processes with response handling agencies and other external partners.

Interviews will be conducted in person at our office on Monday the 22nd June & Wednesday 24th June. 

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

This is a fantastic opportunity to lead fundraising and supporter communications for a unique human rights and welfare charity at an important moment in our development.

Prisoners Abroad is the only UK charity supporting British people imprisoned overseas, people returning to the UK after release, and their family members. We provide practical assistance, emotional support and advocacy to people facing some of the most isolating and traumatic circumstances imaginable.

We are looking for an experienced and creative fundraising leader to join us on a 12-month maternity cover contract. This role offers the chance to lead a talented team and oversee a well-established portfolio spanning individual giving, major donors, legacies and supporter communications.

You will play a central role in sustaining and growing income, strengthening donor relationships, and delivering compelling communications that inspire support for our work. You’ll also help shape key publications, oversee donor engagement activity, and ensure our messaging reflects the dignity, humanity and hope at the heart of what we do.

This is an exciting opportunity for someone who enjoys both strategic oversight and hands-on delivery. You will be managing a small team, driving performance across fundraising activity, and helping us build on strong existing foundations at a time when our new organisational strategy is creating fresh momentum.

We offer the chance to work in a friendly, collaborative and values-driven organisation with a strong commitment to equity, diversity and inclusion. Based in our London office near Finsbury Park, this role comes with flexibility to work from home part of the week, a 35-hour working week, generous annual leave and a supportive approach to development and wellbeing.

If you bring strong experience in fundraising, excellent communication skills, and a commitment to human rights and social justice, we would love to hear from you.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

Legacy Manager

Contract type: 10 Months Fixed term, Full Time, 35 hours per week

Location: UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £47,423 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The WaterAid Legacy Management Team is part of the wider Legacy and In Memory Team, who sit within Mass Engagement. Legacies account for 27% of total income and is the fastest growing income stream in Mass Engagement. The Legacy Management Team is responsible for all aspects of legacy case management, legacy income reporting and forecasting.

About the role

As our Legacy Manager, you will bring your skills and expertise in managing various types of legacy case files to ensure the legacies WaterAid receives are carefully managed, working closely with both personal and professional executors to ensure our supporter’s final wishes are carried out.

In this role, you will:

• Effectively manage a mixed caseload of residuary, reversionary and discretionary cases, to include some complex and contentious cases.  
• Develop strong working relationships with key internal and external stakeholders, including both professional and personal executors, to ensure cases are managed in an effective but sensitive manner.
• Support on development of annual income forecast, reforecast and legacy pipeline.
• Work closely with team members to share ideas and identify opportunities to streamline ways of working and improve efficiency.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Recognised legacy management qualification such as the Institute of Legacy Management Certificate in Legacy Administration (CICLA) or qualified private client solicitor with relevant experience.

• Proven experience of working in a similar charity and/or legal probate role.

• Good understanding of Probate and Trust Law, particularly income tax, inheritance tax and capital gains tax, and knowledge of relevant Charity Law legislation.

•  Proven ability to make decisions quickly and confidently, using initiative and judgement

Although not essential, we’d prefer you to have:

• Empathy with overseas development issues.

Closing date: Applications close 12:00 PM UK time on 29 June 2026. Interviews are expected to take place week commencing 6 July 2026.

How to apply: Click Apply to answer the pre-screening questions and upload your CV only and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Applications are invited for the role of Philanthropy Manager (Major Gifts) within the Philanthropy and Alumni Engagement Team (P&AE) at Royal Holloway, University of London.

P&AE plays a vital role in advancing the University’s RH2030s strategy and its ambition to be a university of social purpose, enabling world-class education and pioneering research through visionary philanthropic support. The team is driving significant growth in income from individuals, trusts and foundations, and corporate partners to help deliver impact that extends far beyond campus.

This is an exciting opportunity to play a central role in an ambitious growth phase. Reporting to the Head of Philanthropy, you will lead a small but talented team and oversee a dynamic major gifts programme.

You will be joining a team with strong foundations for success: a clear three-year plan, a loyal base of major donors, growing regular giving and legacy programmes, and strong support from senior University leadership. This is a high-impact role focused on securing major and transformative gifts, working closely with senior stakeholders across the institution to champion philanthropy and inspire support.

We are looking for a driven and inspiring fundraising leader with a track record of securing six-figure gifts within the higher education or charity sectors. You will be motivated by the difference philanthropy makes in higher education, enabling transformative opportunities in education and research that change lives and shape society.

You will bring exceptional communication and presentation skills, with the ability to craft compelling, tailored cases for support. You will be confident using data to inform prospect strategy and pipeline development, and experienced in CRM systems, donor cultivation, and stewardship. Strong interpersonal skills, emotional intelligence, and the ability to influence and collaborate across a wide range of stakeholders will be essential.

Above all, you will be strategic, proactive, and growth-focused—able to identify and secure philanthropic opportunities aligned with the University’s priorities, while fostering a collaborative and high-performing team culture.

Experience: 4 years required. If you thrive in a collaborative, purpose-driven environment and are excited by the opportunity to engage supporters in meaningful ways, we’d love to hear from you.

In return we offer a highly competitive rewards and benefits package including:

• Generous annual leave entitlement 
• Training and Development opportunities
• Pension Scheme with generous employer contribution 
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing. 
• Free parking 

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

Closing Date: 23:59, 1 July 2026  

Interview Date: 14 July 2026 (in-person)

For more information and to apply, please visit our website using the button provided.

Job share or part-time hours: Applications are welcome from people wishing to job share or work part-time hours. 

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.

Legacy Manager - Part Time- 3 days a week

Role Overview
The Talent Set are delighted to partner with a leading charity based in Kent on a fantastic Legacy Manager role. The successful candidate will oversee legacy activities, improve stewardship strategies, and strengthen internal relationships and engagement with legacies. This pivotal role supports meaningful legacy giving, contributing to a substantial income stream.

Key Responsibilities

• Manage and develop legacy fundraising activities,
• Maintain and nurture relationships with supporters, supporters’ care teams, legal contacts, and external solicitors.
• Improve stewardship, engagement, and communication to enhance relationships with pledgers
• Collaborate closely with internal teams such as supporter care and finance, as well as external partners, to optimise legacy journey understanding.
• Monitor and report on legacy income
• Assist in ongoing projects to identify and develop new initiatives for increased legacy engagement and outreach.
• Manage governance and legal considerations related to legacy administration and compliance.
• Participate in campaign planning and contribute ideas for future legacy support strategies.

Person Specification

• Proven experience in legacy fundraising within the charity sector.
• Strong understanding of legacy administration.
• Excellent relationship-building skills with supporters, legal professionals, and internal teams.
• Analytical mindset with the ability to interpret data and improve supporter journeys.
• Collaborative approach, comfortable working across teams and external partners.
• Ability to manage multiple priorities with a flexible, solution-focused attitude.
• Strong organisational and communication skills, with a keen eye for detail.

What’s on Offer
Salary: £39,266 FTE

1 day a week on site

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Salary: £42,684 £3,090 Inner London Weighting
Contract: Permanent
Location: London – Hybrid, 2 days per week in office
Closing date:  21^st June
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan

We are delighted to be supporting Sense in their search for an Individual Giving Manager to join their ambitious Individual Giving & Legacies team. This is a fantastic opportunity to play a pivotal role in growing voluntary income and supporting disabled people with complex needs across the UK.

As Individual Giving Manager, you will lead the development and delivery of supporter acquisition and retention strategies, driving income growth across a diverse range of channels including face-to-face fundraising, direct marketing, digital, DRTV and telemarketing. You’ll take ownership of planning and delivering multi-channel campaigns, ensuring they are insight-driven, innovative and deliver against ambitious income and lifetime value targets.  You will also play a crucial role in testing, learning and evolving the Individual Giving programme and working innovatively to develop new products to maximise supporter engagement and long-term value.

To be successful as the Individual Giving Manager, you will need:

• Demonstrable experience delivering successful Individual Giving campaigns, with strong knowledge of multi-channel direct marketing techniques
• A proven track record of income generation, supporter acquisition and retention, and delivering against financial targets and budgets
• Experience managing agencies and suppliers, alongside strong analytical skills to interpret data, test and optimise campaign performance

If you would like to discuss this role further, please get in touch and quote reference 2985JP.

Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity roles. We are passionate about improving equality across the sector, and you can read more about our commitment to diversity on our website.

We take a relationship-led approach to recruitment in the charity sector and partner with you throughout your job search.

If sufficient applications are received, the charity reserves the right to close this role early.

Hybrid / High Wycombe HP13 (minimum of one day per week on site)

£36,000 - £38,000 + £312 working-from-home allowance

We’re looking for a talented Individual Giving Manager to join the Fundraising & Communications Cluster at Embrace.

The Fundraising & Communications Cluster comprises expertise in fundraising, marketing, communication, trading (web shop), supporter engagement and retention. Working collaboratively, we serve our supporters by providing authentic and engaging communications inspiring active social witness, engagement and giving to charity. 

The Fundraising & Communications Cluster strengthens Embrace’s communication, education, and fundraising efforts to drive growth, so that more people engage with our content, more donors are attracted to support, and the UK church is more deeply engaged with the cause - enabling us to fund more work in the region and generate a deeper understanding of Christian service in the Middle East.

As Individual Giving Manager, you’ll help us grow sustainable income by keeping individual supporters inspired, informed and engaged - so they give again, stay longer, and deepen their support.

You will deliver an excellent supporter journey experience, project managing engaging and compelling direct and digital individual giving activity (including – but not limited to – appeals, regular giving conversion & upgrade, lapsed reactivation) and incorporating legacies marketing, raising more than £1m voluntary income each year.

What success looks like:

• Higher Life-Time Value (LTV): more second gifts, upgrades and cross channel giving; stronger legacy pipeline.
• Lower churn: reduced lapse rates for cash and regular givers.
• Better donor experience: faster thank yous, clearer impact reporting, higher satisfaction with fewer complaints/optouts.
• Sustainable mix: growth in regular giving and mid-value segments; predictable, repeatable income.

Key Responsibilities:

Supporter Experience & Journeys

• Map and continually improve journeys: welcome → second gift; regular giving nurture/upgrade; mid-value; legacy prospecting; lapsed reactivation; complaint recovery.
• Set cadence and channel mix (email, mail, phone, SMS, social, events, digital) for consistent, donor‑first communications in appropriate channels and accessible formats.
• Donor first approach: clear, inclusive language; accessible formats; low‑friction giving/retention flows and personalisation e.g. name, last gift, interests, location, project etc.
• Collaborate with Content & Communications colleagues to deliver content that shares the impact of support i.e. what donors make possible and Embrace’s brand story.

Segmentation, Testing & Insight

• Track Regular Giving net growth; diagnose attrition drivers and fix root causes; maintain acceptable Return on Investment (ROIs).
• Lead supporter segmentation (by behaviour & interest) and A/B testing (offer, timing, upgrade prompts).
• Adopt an evidence-based, test and learn‑ approach; analyse appeals, campaign performance and share insights to drive decisions.
• Work with colleagues to build insight dashboard and understanding of retention.

Mid‑Value & Legacy Development

• Steward mid‑value donors with tailored journeys; warm handovers to and from Major Giving Manager.
• Develop and test legacy propositions and routes to market to grow enquiries and pledges.

Acquisition & Cross‑Sell

• Project manage individual giving product development and testing; identify new audiences and routes to market.
• Collaborate with Web Shop team and the Digital Marketing Campaigns Manager to optimise Alternative Gifts and cross-sell opportunities focusing on a digital first approach.

Cross-Team Collaboration

• Work closely with the Supporter Experience Team to ensure that supporter journeys are being optimised and feedback from supporters is being captured and acted upon.
• Commission and work with the CRM and Systems Manager to develop clear and understandable dashboards, ensuring that the insights are used to develop plans and measure performance.
• Closely liaise with the Legacy administration team, working with them to ensure the packs and information are up to date and legacy marketing information complies with the latest Institute of Legacy Management standards.
• Develop an understanding of the Partner projects and Advocacy agenda, ensure all supporter briefings are aligned to agreed messaging.

Organisation-wide Contribution

• Model Embrace’s values of trust, respect, integrity, and compassion.
• Uphold safeguarding responsibilities and compliance with GDPR and charity regulations.
• Actively support cross-team collaboration and organisational goals. Maintain CRM hygiene.

Qualifications, Experience & Knowledge:

• Educated to degree standard or equivalent (E.g. practical experience within fundraising).
• Member of Chartered Institute of Fundraising.
• Proven individual giving or CRM led retention experience in a charity, membership or subscription context. 
• Hands‑on journey design and automation.
• Strong data literacy: segmentation, dashboards (CRM/Excel), test and learn. 
• Excellent written communication—able to brief compelling, impacted content and clear supporter updates. 
• Practical project management; calm under pressure; collaborative and solutions focused. 
• Working knowledge of GDPR/PECR and best practice supporter care. 
• Experience stewarding mid-value supporters and legacy pipelines.
• Experience with payment recovery tools and card update flows.
• Familiarity with UK charity sector metrics and fundraising codes of practice.

Personal qualities:

• Donor-first mindset, inclusive and empathetic.
• Curious, evidence driven, and comfortable iterating.
• High integrity, discretion and good judgment. 
• Highly motivated and results driven.
• Ability to work under pressure and manage competing priorities.
• Passionate about the work of Embrace, with the ability to enthuse and engage others.
• A natural collaborator who enjoys working as part a team to deliver organisation wide objectives.

Tools & systems:

• CRM Dashboards & analysis.
• Payments: Direct Debit management, card‑updater/failed‑payment recovery.
• Microsoft 365 (Teams, SharePoint, Planner), project boards. 

If this sounds like you, please apply on our vacancies page.

Closing date: 5.00pm on Monday, 15th June 2026.

Embrace the Middle East is an equal opportunity employer. In line with our recruitment policy, we are committed to attracting and selecting staff solely based on merit- skills, qualifications, and ability to perform- regardless of age, race, gender, disability, sexual orientation, religion, or socioeconomic background. Our recruitment process is structured, transparent, and designed to eliminate bias, ensuring that every candidate receives fair treatment and consideration. All job opportunities are advertised openly, and selection decisions are based on clear, pre-defined criteria and objective assessment methods. We stand by the values of dignity, fairness, and inclusion in all our communications and activities. 

Role Overview:
The Talent Set are delighted to partner with a respected charity to recruit an Individual Giving Manager. This pivotal role focuses on enhancing and expanding the organisation’s supporter engagement and fundraising efforts, directly contributing to their strategic growth and mission.

Key Responsibilities:

• Develop and execute the organisation’s individual giving strategy to meet income targets.
• Manage and grow supporter programmes across channels, including regular giving, digital campaigns, payroll giving, legacies, and experimental fundraising initiatives.
• Lead delivery of compelling campaigns to acquire, retain, and deepen donor relationships, ensuring seamless supporter experiences.
• Oversee supporter communications, including email stewardship, website donations, merchandise sales, and third-party platforms.
• Collaborate with the marketing team to produce innovative, engaging marketing materials tailored to target audiences.
• Analyse campaign performance using data insights to refine approaches, maximise ROI, and improve supporter retention.
• Line-manage the Senior Individual Giving Coordinator, supporting data segmentation, reporting, and supporter database management.
• Administer supporter databases and ensure compliance with data protection and fundraising regulations.
• Monitor budgets, forecast income, and prepare detailed reports for project and strategic planning.
• Manage supporter enquiries and administrative activities associated with fundraising activities and merchandise sales.
• Support the continued development of the organisation’s supporter engagement and fundraising infrastructure.

Person Specification:

• Minimum of 3 years’ experience in individual giving or supporter fundraising, with proven success in programme management.
• Experience in planning and delivering multi-channel supporter acquisition and retention campaigns.
• Strong knowledge of donor stewardship principles and engagement strategies.
• Ability to analyse data to inform campaign development and measure effectiveness.
• Excellent organisational skills, with a proactive approach and the ability to manage multiple priorities.
• Comfortable creating compelling marketing materials for digital and print channels.
• Knowledge of fundraising regulations, data protection, and supporter management systems.
• Exceptional communication skills, both written and verbal, with the ability to build relationships across levels and teams.
• Experience managing budgets and financial reporting.
• Demonstrates a passion for environmental causes and supporter-centred fundraising.

What’s on Offer:

• Salary: £39,000 - £42,500
• Location: Hybrid – South London
• Contract: Permanent

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

COMMUNITY ENGAGEMENT AND OUTREACH INDEPENDENT STALKING ADVOCATE (ISA) 

Location: Hybrid – Community & Office/Homeworking 

Hours: Full Time 

Type of Contract: Permanent 

Salary: £33,950

Reports to: Specialist ISA Practice & Development Manager

ABOUT SUZY LAMPLUGH TRUST: 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.

Role overview: 

This is a new and developing service focused on increasing accessibility to stalking support for underrepresented and marginalised communities across London.  The postholder will play a key role in designing, embedding, and delivering this community-based model, working closely with community groups, partners, and volunteers whilst holding a small caseload leading to building trusted pathways into service for communities that may face barriers to accessing traditional support. 

The role will oversee two key initiatives: 

1. Community First Responders:  Trained volunteers with lived and/or professional experience (including LGBTQ+ communities, racially minoritised groups, victims with disabilities, neurodivergent individuals, and those with other accessibility needs) who provide face-to-face stalking support and awareness across London. 

2. Community Champions: Staff/volunteers within third-party organisations within the London ecosystem of service providers who are trained to provide first-responder level support within their own communities. 

The role builds and manages networks of community champions and first responders while holding a reduced advocacy caseload. 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). 

What we offer: 

At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are proud to offer a comprehensive benefits package: 

·Hybrid Working: With a minimum of 40% office-based work

      Generous Leave Package: 28 days annual leave (pro-rata for part-time) increasing with length of service, plus public holidays 

·Special Leave: Including days for personal milestones, like moving house or celebrating your birthday 

·Pension Contribution: 5% employer contribution 

·Health & Wellbeing App: Access to counselling, advice, and discounts 

·Occupational Sick Pay increasing with service 

How to Apply: 

Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills and experience align with the job requirements. Applications without a cover letter will not be considered. 

The Brent Centre for Young People is the leading mental health charity for young people in Northwest London, helping over 750 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, tackling self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Adolescent Psychotherapy.

We are seeking an experienced, strategic and proactive fundraiser to join our growing team as we embark on our next phase of expansion. Building on strong foundations in trusts and foundations, BCYP is now investing in legacies and community fundraising, two income streams that will be central to our long-term sustainability and ability to reach significantly more young people in the years ahead.

This is a rare opportunity to help shape and grow our legacies and community fundraising at a pivotal point for the charity. You will define the approach, create a strong pipeline of supporters and partners, and deliver activities that build awareness and generate sustainable income, combining strategic thinking with hands-on delivery.

We’re looking for someone with energy, motivation and experience who thrives on building, someone who can turn ideas into action, work at pace and bring others with them. You will be confident developing and delivering supporter journeys, community fundraising initiatives and legacy marketing and stewardship, with strong relationship-building skills and excellent attention to detail. Above all, you will share BCYP’s commitment to ensuring young people can access specialist mental health support, and you will help us grow long-term value and impact through fundraising.

The role will lead the creation and delivery of Community Fundraising and Legacies programmes, establishing two core income streams that will drive sustainable growth. It will define strategy, build insight-led, multi-channel programmes and design supporter journeys that deepen engagement over time, from first gift to long term support and legacy giving.

Working across the organisation the postholder will embed a strong supporter focus, ensuring that fundraising is integrated into wider engagement activity. You will take ownership of income performance, budgets and continuous improvement through data, testing and learning.

Role Overview:
The Talent Set is delighted to partner with a well-established health charity on an exciting Senior Legacy Marketing Manager role. This position offers the opportunity to lead impactful legacy and in-memory marketing strategies that drive long-term income and supporter engagement.

Key Responsibilities:

• Develop and deliver strategic plans for gifts in Wills and in-memory fundraising, aligning with organisational income targets.
• Lead and motivate a diverse team including two direct line reports, fostering a high-performance and collaborative environment.
• Oversee multichannel campaigns, including innovative initiatives like a new TV campaign, ensuring timely delivery within budget and brand guidelines.
• Manage relationships with external agencies and internal stakeholders to optimise campaign success and supporter experience.
• Drive stewardship initiatives to strengthen supporter relationships and maximise long-term value.
• Lead budget planning, forecasting, and resource allocation, enhancing team capabilities in financial management.
• Contribute to operational planning and implement the organisation’s new in-memory strategy, ensuring cross-team alignment.

Person Specification:

• Proven experience managing gifts in Wills or in-memory fundraising teams within a charity or similar environment.
• Strong knowledge of the fundraising landscape, with the ability to develop innovative and effective marketing strategies.
• Excellent communication, organisation, and stakeholder management skills.
• Skilled in project and budget management, with a track record of achieving financial targets.
• Experienced in CRM systems, preferably Salesforce, for supporter segmentation and data analysis.
• Effective people manager who motivates teams and develops talent.
• Ability to manage multiple priorities with attention to detail and tactful diplomacy.

What’s on Offer:

• Salary: £48,000 to £53,000
• Location: Hybrid – Cambridge
• Contract: Initial 9 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.