Supporter engagement manager jobs in shepherds bush, greater london

ID: 1461 Toy Appeal Campaign Assistant 

Service: External Engagement (Fundraising and Comms)

Salary: Grade 1 Point 10: £23,493 FTE per annum + Inner London weighting

Location: London. Hybrid. Two days per week in Central London with the other three days home working if desired.  Our office space is wheelchair accessible.

Hours: 37 hours per week (full-time) 

Contract: Temporary 24-week contract 

From early/mid July through to mid January 2026  

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the 

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

The Toy Appeal Campaign Assistant plays a vital role in helping to coordinate Family Action’s Christmas Toy Appeal campaign, liaising with companies, groups, our services and partner charities to ensure the timely delivery of over 10,000 toys and gifts to disadvantaged children and young people.   

If you are an enthusiastic individual who works well under pressure and wants to make a significant difference to thousands of children over Christmas, then this role is for you! You will gain experience in being involved in a large project and work across multiple teams including fundraising and marketing.     

Main Responsibilities:

1. Acting as a first point of contact for the Toy Appeal, responding to enquires from organisations wishing to take part in the appeal, as well as internal colleagues receiving gifts for service users.   

2. Responding to all enquiries in a timely and professional manner.  

3. Matching gift requests with pledges from donors and preparing information on gift requests.  

4. Maintaining a live list of all requests for gifts from approx. 60 services and projects, and over 100 companies and community groups, updating as matches are made and requests are filled.   

5. Building positive relationships with corporate donors through written and verbal communications, including email, telephone and occasionally meetings/visits where appropriate.   

6. Co-ordinating deliveries of gifts from donors to projects, ensuring needs and requirements of both parties are met.   

7. Accurately creating and maintaining donor and donation records on Family Action’s Salesforce based CRM system.  

8. Assisting the Corporate Partnerships Manager and Fundraising Administrator with donation processing and administration.   

9. Stewarding Toy Appeal fundraisers, encouraging the use of fundraising platforms such as JustGiving, providing fundraising materials and sharing the impact of their fundraising.

10. Researching to find suppliers for gifts that need to be purchased using donated funds.   

11. Supporting the Marketing and Communications team by providing regular information and updates about the appeal.   

12. To ensure you have an understanding (appropriate to your role) of, and comply with Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

13. To be able to evidence Family Action’s values at all times, which underpin Family Action’s mission of ‘building stronger families’ by: 

• Being ‘people focused’  

• Reflecting a ‘can do’ approach  

• Striving for excellence in everything we do  

• Having mutual respect for everyone we work with, work for and support through our services  

14. Embrace and implement Family Action’s Equality & Diversity Policy in every aspect of your work and positively promote its principles amongst colleagues, service users and other members of the community.   

15. Comply with Family Action’s Health and Safety and Data Protection policies and protect your own and others’ health, safety and welfare.  

16. Work flexibly as may be required by the needs of the service and carry out any other reasonable duties as required.    

Main Requirements (for details check the job description and person specification):

Essential  

1. Ability to work effectively under pressure and juggle multiple tasks  – we have a tight window to coordinate thousands of presents!   

2. Excellent verbal and written communication skills – you’ll be the main contact for companies, community groups and our services and will need to communicate effectively over the phone and by email, representing Family Action in a professional manner.  

3. Highly organised – we’re looking for someone who can handle a big excel spreadsheet and is confident with organising logistics.  

4. Passion, enthusiasm and a love for all things Christmassy!   

Desirable  

5. Experience in an office environment  

6. Experience coordinating fundraising or donations campaigns  

7. Experience using a CRM system  

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Monday 9th June 2025 at 23:59

• To learn more about Family Action: Careers

Interviews are scheduled to take place from 16th- 24th June 2025 in-person or virtually, with slots throughout the working day and early/late slots available. 

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: katrina.fritsch (full email address available on the advert document).

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

Community Based/Home Working – North East Scotland

Permanent, Full Time

Circa £30,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to raise awareness of the Fund’s welfare offer amongst social welfare agencies across the North East of Scotland but also, crucially, to help address the issue of social isolation and feelings of loneliness experienced by some members of the RAF Family.

The post holder will be working with socially isolated individuals to identify meaningfully enriching opportunities to reduce feelings of loneliness, some of whom may have complex and challenging welfare needs, to develop actions plans and coordinate support to overcome any barriers preventing successful connection into these enriching opportunities, assisting them by identifying appropriate support from within the RAF Benevolent Fund and the wider statutory and military charity sector.

The successful candidate will have experience of working in a social welfare role supporting individuals, have strong people and relationship-building skills, as well as empathy with or understanding of the issues affecting the Armed Forces community. Individuals with a social prescribing or working aged veteran support background are encouraged to apply.

This is a community-based position working from home but covering the Inverness, Moray and Aberdeenshire regions primarily, delivering both remote and face to face support.  The candidate must have their own vehicle to use to travel around these regions.  Occasional travel to Edinburgh and London will be required.  The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 23rd May 2025, 5.00pm.  Interviews will be held on 24th – 26th June 2025.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. This role requires an Enhanced DBS check. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Permanent

35 hours per week

£45,900 per annum

Home based

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within Social Impact. Social Impact's primary focus is on 'Building a Movement,' which drives two key objectives:

-Changing society's attitudes and actions towards young people

-Growing support, raising income for The Children's Society

We are currently looking for an enthusiastic and experienced corporate fundraising expert to join our dynamic, ambitious team.

A key part of this role will be your ability to identify, explore and develop corporate partnership opportunity, to convert prospects and establish dynamic, mutually beneficially relationships with organisations to support The Children's Society.

KEY SKILLS AND COMPETENCIES

In order to be successful in this role, you must have:

-Relevant experience gained in a new business role, evidencing business development skills having secured £100K+ corporate partnerships

-A successful track record in securing corporate partnerships through individual approaches, utilising advanced influencing, negotiation and communication skills

-Expert knowledge of purpose-led partnerships, corporate partnership and fundraising methodology the CSR/ESG market and overall understanding of wider relationship fundraising audiences and methodologies, and all legal and regulatory issues surrounding corporate/charity partnerships

-Experience of having secured a variety of corporate partnerships such as philanthropic, commercial (brand collaborations - CRM's, sponsorship, use of IP etc), engagement, strategic.

-Ability to influence and persuade in a medium/large complex organisation

-Experience of coaching or line managing colleagues to succeed

[INFO ABOUT THE CHILDREN'S SOCIETY

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is midnight on Friday 30th May 2025. If, after 14 days, we have received enough applications we reserve the right to close the vacancy from Friday 16th May onwards.

Interviews will be held week commencing 2nd June.

IN3

Background 

People and communities around the world have the solutions to social injustice, authoritarianism, and the climate crisis. But repressive governments, corrupt corporations, and armed groups use violence and oppression to try and silence them.

By building resistance and resilience among those challenging unaccountable power, Open Voices supports a shared vision for a world where communities and ecosystems can thrive. 

As a mission-driven nonprofit, we join forces with grassroots activists, community groups, and social movements at risk. Working together, we strengthen their physical safety, digital resilience, and collective wellbeing. As a social impact consultancy, we help high-profile nonprofits and foundations manage risk and care for their teams and partners.

This dual approach allows us to work at every level of civil society, from the grassroots to the global. 

We have scaled to meet a 66% surge in demand for our support over the past two years, with our international team now responding to 11 new cases every week. Last year alone, we:

• Answered 575 calls for assistance across 100 countries.

• Delivered over 6,000 hours of mentoring and accompaniment.

• Trained over 1,000 activists in 112 holistic security workshops.

Whoever we partner with, we start with questions, not answers. Listening before speaking, understanding before acting. Together, we defend those who speak out. 

We are expanding our diverse, inspired, and purpose-driven team. Will you join us as our new philanthropy coordinator?

Role description

As our philanthropy coordinator, you will play a key role in building new partnerships with philanthropists and high-net-worth individuals, with an immediate focus on the UK, US, and Europe. You will design and implement a comprehensive strategy to build a robust portfolio of individual donors, Family Foundations, Donor Advised Funds (DAFs) and other personal giving vehicles. 

A proactive and thoughtful relationship builder, you will maintain long-term relationships and lead bold strategies to engage new audiences, including millennial and next-generation philanthropists. You will steward Open Briefing’s first global development board, working closely with our CEO and director of development to engage members around a dynamic programme of activities designed to make Open Briefing more fundable and findable. 

Together with our director of development, you will drive forward a multi-year fundraising strategy to resource our work with activists and organisations on the frontlines of human rights, social justice, and environmental action. 

Your primary responsibilities will include: 

• Designing and executing our philanthropy fundraising strategy. Lead a strategy to identify, cultivate, and solicit high-net-worth individuals (HNWI) —including through Donor Advised Funds, Family Offices, Family Foundations, and other giving vehicles—with an immediate focus on the US, UK and Europe. 

• Prospecting and donor acquisition. Manage HNWI prospecting, generate new leads, develop solicitation plans, brief senior leadership in advance of meetings, and coordinate cultivation and networking opportunities.

• Stewardship and relationship management. Build strong relationships with existing and potential donors through tailored stewardship plans designed to grow income over time. Manage donor tracking and communication systems. 

• Nurture and grow our development board - Work alongside our director of development and CEO to identify and engage members and steward the Board through a 12-month action-orientated development campaign. 

• Budget Management. Manage a programme budget for cultivation and stewardship events and activities.

• Collaboration and Communication. Work closely with our communications coordinator, director of development and programme teams in the production and dissemination of donor-relevant reports, updates and other content; and contribute to the conception and organisation of donor-facing online and in-person events.

• Team support. As a key member of our development and communications team, undertaken other duties as reasonably requested relevant to team and organisational goals. 

Person specification 

Essential 

• You will have extensive experience managing a HNWI or major gift portfolio. 

• You will have a proven track-record of personally securing four, five, or six-figure donations from HNWI and/or major gift donors in the UK, US and/or Europe. 

• You will have experience working within a nonprofit focused on human rights, social justice, and/or environmental action. 

• You will have excellent verbal communication skills, including English language skills, both spoken and written. 

• You will have experience working with senior stakeholders and board members to support fundraising activities. 

• You will have an ability to work both strategically and operationally.

• You will have creative thinking and problem-solving aptitude.

Desirable

• You may have experience working within a global nonprofit. 

• You may have knowledge of the human rights, social justice, environmental justice, and/or international development funding landscape. 

• You may understand grant-making and grant-management processes, especially with respect to private philanthropic funding, including family foundations, DAFs, and Family Offices. 

• You may understand tax-efficient donation mechanisms in the UK, US, and across Europe. 

• You may understand the trends in dynastic giving as well as emerging and next-generation philanthropists. 

If you feel you meet some but not all of the criteria, we would encourage you to get in touch. 

Terms and remuneration

This is a remote, home-working role. You will be contracted for 40 hours a week on a full-time, fixed-term contract. Flexible working is available and encouraged. 

We are looking for someone who wants to embrace this pivotal role within our close-knit team and develop a long-term working relationship with us. You will be properly onboarded and continually supported by experienced and compassionate managers and colleagues. Your line manager will be our director of development, Vicky Nida. 

In return for your time and dedication, we will offer you a remuneration package made up of fair pay, sector-leading benefits, and progressive leave policies, including:

• Salary of £46,900 per annum.

• 7% employer pension contribution.

• Family private medical insurance.

• Employee Assistance Programme, including welfare counselling.

• Unlimited professional coaching.

• Enhanced annual leave of 25 days plus local public holidays.

• Additional leave days for annual closedown.

• Enhanced sick pay.

• Flexible working, including flexitime and remote and home working.

• Access to local coworking spaces.

• Support for climate action:

  • Personal carbon emissions offsetting.

  • Up to two additional leave days for sustainable travel.

  • Up to two additional leave days for climate activism.

• Apple MacBook and peripherals.

If you are based outside the United Kingdom, you will be offered comparable compensation through our local employer of record, Remote. For parity, we contribute 4% above the local statutory requirements into the personal pension plans of staff members employed outside the UK. We will contribute 7% into the personal pension plans of staff members employed in counties where there is no  local statutory provision. 

Diversity, equity, and inclusion

Open Briefing values diversity. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all can be their authentic selves. We therefore encourage applications from all who meet the person specification and particularly from candidates who are from racialised communities and those under-recognised in our development team. This currently includes people of colour and people from countries in the global majority.

Please read our diversity, equity, and inclusion policy for more information. Our ethical and environmental policies are also available. And you may find our Vision, Mission, and Values statements of interest.

Open Briefing is a Disability Confident Employer and a signatory of the Charter for Employers Who Are Positive About Mental Health. We will make reasonable adjustments for disabled and neurodivergent people during the recruitment process and any subsequent employment. Please let us know in your cover letter how we can be the recruiter and employer you need us to be.

We have checked the text of this advert using the Gender Decoder tool.

Safeguarding

Open Briefing is dedicated to upholding the highest safeguarding standards, ensuring a culture of respect and protection for both our internal and external stakeholders. Our approach encompasses preventative measures and a strong response mechanism to any safeguarding concerns, guided by a survivor/victim-centred ethos. We enforce a strict no-tolerance policy towards any violations of safeguarding policies, ensuring that all concerns are addressed promptly and appropriately. Our safeguarding policy is available here.

How to apply

Please submit your application using our online form and note the following dates:

• Closing date: 30 May 2025

• Interviews: w/c 9 June 2025 

• Desired start date: As soon as possible 

Please let us know on the form if any of these dates are problematic and we will try to accommodate. The successful candidate will need to complete a reasonable vetting process before engagement.

Media & Celebrity Assistant

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK subject to the right to work. 

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.  

Salary: £27,999 - £29,470 per year with excellent benefits 

About WaterAid 

Want to use your skills in communications to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere? 

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. 

Join WaterAid as Media & Celebrity Assistant to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team 

The WaterAid Media and Celebrity team is fast paced and dynamic, working on a multitude of exciting projects.. No two days are the same and we need a proactive and efficient Media and Celebrity Team Assistant to support with the smooth running of the team. The team works creatively to spread awareness of WaterAid and our work through UK and global news and PR coverage and engaging and working with our celebrity supporters cross-platform and function.  

About the Role 

In this role you will undertake a wide range of tasks from keeping our media admin running; ensuring our planning and monitoring tools up to date; supporting with team meetings and events; helping the team with overseas travel plans; liaising with celebrity agents and keeping up-to-date with what’s new in showbiz; managing our Media BlueSky; writing press releases for key campaigns. A passion for communications, ability to juggle multiple projects and excellent communication skills are essential. The role is hugely valued by the team and wider WaterAid teams and an excellent entry level role into communications in the charity sector working on some of the most urgent and important issues of our time.  This is a perfect development role to obtain key skills in media, communications and celebrity and influencer engagement, supporting the team to deliver wide portfolio of creative and highly visible projects for WaterAid to drive our fundraising, brand and advocacy objectives.

In this role, you will help the team to deliver key media moments as well as supporting on engaging our celebrity supporters with our work.  You will keep the team running smoothly by ensuring our processes and systems are running effectively and are up to date.   

You’ll also:  

• Maintain and update contact and pitch lists for journalists
• Using our media monitoring system, produce monthly, quarterly and year-end reports
• Compile a daily summary of news coverage for the wider organisation.
• Monitor and assist in use of the WaterAid BlueSky account 
• General support on key media moments, including background research, writing press releases, assisting with planning and logistics at events and stunts, media outreach. 
• Complete background and ethical checks on talent as per WaterAid’s policy and internal processes 
• Research and compile talent lists for activations and campaigns as required 
• Assist the Talent team with their activations with celebrities and content creators

Requirements

To be successful, you’ll need:  

• Calm, approachable and open disposition. 
• Proven experience of working in an administrative capacity preferably in a busy office environment.
• An interest in digital, social and traditional media, awareness of trends
• Excellent time management. Ability to organise and prioritise a busy workload and work to tight or conflicting deadlines. 
• Good communication and listening skills, the ability to network and form effective relationships with a variety of internal and external colleagues and stakeholders. 
• Excellent IT skills and knowledge of Microsoft Outlook, Word, Excel and PowerPoint is essential 
• Commitment to WaterAid’s values and a working style that reflects these. 

Although not essential, we also prefer you to have: 

• Experience and good understanding of social media
• Interest in international issues including development, rights or humanitarian.

Closing Date: Applications will close 6:00 PM UK Time on Friday, 23 May 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Vision of adventure, a small outdoor charity based in the Lake District , is seeking an experienced fundraiser to join our team. We specialise in working with people with visual impairments facilitating outdoor adventures, social connection and access to specialist coaching. To achieve this the organisation partners visually impaired individuals with sighted guides for residential weekends focusing on: long walks, canoeing, climbing, tandem biking, and more. The team comprises five part-time workers, numerous volunteers, and the board of trustees. We all work remotely, use each others first names, and have flexible scheduling.

The role of a fundraiser is paramount to our continued sustainability. You will be solely responsible for our fundraising initiatives. The charity has a commendable track record of raising funds, and you will be expected to surpass these targets as a professional fundraiser. An engagement officer will support your role by gathering feedback and preparing draft funder impact reports.

You will have extensive demonstrable fundraising experience. You will be personable, be an excellent communicator , make appropriate use of information communication technology, and capable of managing your own time and workload. 

We are open to applications that combine this role with that of the engagement officer, which is also advertised at this time.

The role may suit someone who may be stepping back from a busy office environment, have a disability, or caring responsibilities where the remote nature and flexible scheduling would be an asset.

Face-To-Face Membership Area Manager - Essex and North London
Reference: APR20256737
Location: Flexible in East and South East England - covering Essex and North London
Salary: £30,075.00 - £32,108.00 Per Annum
Hours: Full-time, 37.5 hours per week
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

About the Role

As a Face-to-Face Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in Essex and North London, with coverage across this vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.

Please note that, given the travel associated with the role, applicants will require a valid drivers licence and be well-placed to reach all of this area.

This is a hands-on role-supporting, coaching, and motivating your team while also fundraising alongside them to lead by example.

Key Responsibilities

• Leadership & Coaching: Recruit, train, and develop a high-performing team of Fundraisers. Foster a positive team culture and lead by example to achieve fundraising targets.
• Performance Management: Monitor KPIs including membership volumes, average donation amounts, Gift Aid uptake, and attrition rates. Conduct regular reviews and provide coaching to continuously improve performance.
• Operational Oversight: Manage the daily logistics of your team, ensuring compliance with fundraising regulations and alignment with RSPB values.
• Travel & Flexibility: Regular travel across the East and South East (and occasionally wider regions) is required. A full UK driving licence is essential. Weekend work will be expected as part of the role.

What We’re Looking For:

• Proven experience in face-to-face fundraising and managing high-performing teams
• Strong leadership skills with the ability to inspire and develop team members
• Excellent communication and interpersonal skills
• Knowledge of ethical fundraising practices and relevant codes
• Ability to plan, organise, and think strategically
• Comfortable giving and receiving feedback
• Experience with leadership frameworks such as SMART objectives, root cause analysis, and Situational Leadership
• Familiarity with the RSPB’s mission and values is highly desirable

Benefits:

• Vehicle: Company van provided for work travel and expenses paid for - Van for work purposes only.
• Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year
• Flexible Working: Hours tailored to suit individual circumstances
• Wellbeing Support: Free 24-hour employee assistance programme for staff and close family
• Discounts: 20% off in RSPB shops and online store, plus holiday booking discounts
• Pension: RSPB matches contributions up to 7%
• Green Benefits: Cycle to Work scheme and green loans

Additional Information

• This is a full-time for working 37.5 hours per week.
• Weekend work will be expected as part of the role.

Inclusion and Diversity

We are committed to ensuring our workforce reflects the communities we serve. People of colour and disabled people are currently underrepresented in our sector, and we particularly encourage applications from these groups. Please contact us if you require any additional support during the application process.

Closing date: 11:21, Friday 30th May 2025
We will be looking to conduct interviews from early June.
Please note: We reserve the right to close this advert at any time once sufficient applications have been received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role will require completion of a DBS in addition to the standard pre-employment checks.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

No agencies please.

About Ataxia UK  

Ataxia is the umbrella term for a group of neurological conditions and Ataxia UK is the UK’s leading ataxia support and research charity. Our Services team is dedicated to supporting everyone affected by ataxia in the UK to live their best possible life. We offer a Helpline and Advocacy service that provides trusted information, tailored advice, and one-to-one support to help people access their rights. Alongside this, we deliver a range of activities, engagement opportunities, and volunteer-led initiatives designed to bring the ataxia community together and reduce feelings of isolation. 

About the Role    

We are looking for a Helpline Officer to join our small and supportive Services Team. This role is central to delivering high-quality information and advice via our Helpline, and to supporting and working alongside our trained Helpline Volunteers. 

The Helpline is a trusted source of support for people affected by ataxia, offering clear, accessible information on a wide range of issues including welfare benefits, accessing grants, and access to health and social care. The role also contributes to the wider development of our Helpline and Advocacy services, helping ensure those who need more in-depth support are connected to the right resources. 

This is a part-time role, working 14 hours per week to help deliver our Helpline service. The Helpline currently operates Monday to Thursday from 10:30am to 2:30pm, with plans to extend these hours in the future. 

About you  

You have experience providing advice and information, and you're confident talking to people who may be dealing with difficult situations. You’re comfortable working on your own and as part of a small team. Experience with helplines, volunteers, or long-term health conditions would be an advantage.

Benefits of working for us.  

• 25 days annual leave pro rata (rising to 30 with a length of service) 

• Extra holiday day for your birthday 

• Access to a free Employee Assistance Programme & Employee Hotline 

• Flexible hybrid working 

• Pension scheme 

• Enhanced maternity and co-parental leave 

• Cycle to work scheme 

• Training and development opportunities 

• Accredited Living Wage Employer 

You’ll be working on direct marketing campaigns that engage and inspire people to donate. And make it as easy as possible for them to choose the way they give. As part of the team, you’ll be innovative in a changing fundraising and external environment, to achieve ambitious annual income targets.

You’ll assist with and, when required, project manage direct marketing activities through campaign, project, and agency and supplier management in order to retain existing donors and acquire new ones. To ensure everyone feels good about their donation.

This role will primarily have a focus on cash appeals and raffl es at Parkinson’s UK.

What you’ll do

• Assist with and, when required, project manage direct marketing campaigns, both online and offl ine, maximising income through acquisition and stewardship communications to secure one-off and regular gifts.
• Manage relationships with creative, print and response handling agencies working on campaigns.
• Support the Senior Individual Giving Offi cers in achieving strategic objectives, monitoring income and expenditure and using database analysis to inform and improve the individual giving programme.
• Integrate the direct marketing programme into Fundraising and Experience Directorate activities and support the overall Parkinson’s UK strategic plan.

What you’ll bring

• Proven experience of successfully scheduling and managing campaigns to deliver results against agreed objectives and targets.
• Excellent copywriting, creative and proofreading skills for both online and offl ine materials.
• Experience of operating in a modern digital workplace, including using digital tools, platforms and techniques to work collaboratively and productively.
• Ability to review and evaluate data and campaign results and pull out key trends to inform future work.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Job Purpose

This role sits within our new forensic Women’s Nova Roots service, which is a peer led service for women who are leaving forensic services, based in West London. The service will be open 3 days a week: one weekday evening out of hours and three weekends a month (flexible weekend pattern and times can be arranged).

The aim of the service is to support women who are leaving forensic care to re-integrate into society by offering a community social hub. The focus of the service is to provide social engagement, relaxation and a touch point for out of hours forensic support. The Women’s Hub will provide face-to-face holistic group support, offer psychoeducation and health workshops tailored and coproduced to the direct needs of clients, offer peer-led groups which will be co-designed and led by the clients accessing the hub. We will also offer a range of activities onsite.

Nova Roots will be an extension of the existing support offered by the Specialist Community Forensic Team (SCFT), offering out of hours social support. All referrals into the hub will be directly from the SCFTs and local hospitals.

The Nova Roots will be staffed with 1 part time Project Coordinator and 4 Forensic/Peer Led Volunteers – with Service Manager oversight. The Project Coordinator will work directly and closely with the SCFTs.

 

The Role

The role of the Nova Roots Project Coordinator is to arrange and coordinate a range of psychoeducation, health and peer-led workshops which will be delivered 3 times a week. The Nova Roots Project Coordinator will be responsible for managing the 4 peer-led volunteers and oversight of the site 3 days a week. The Nova Roots Project Coordinator will also be required to be in regular communication with the SCFTs.

The role will require hybrid working: onsite when the hub is open and 1 day of planning/coordination which can be worked remotely on a rota basis.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience of working within forensic services
• Understanding and experience of challenges for forensic leavers (social, health, welfare, interpersonal)
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with those in crisis and challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of social issues such as debt, housing and welfare benefits
• Promoting people’ rights and responsibilities
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative and management support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans
• Actively participate in training and development
• Provide and manage resources for clients and staff

 

Person Specification

• Minimum of 1 year working in forensic mental health services and with clients experiencing mental health distress, crisis and forensic/criminal backgrounds
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Minimum 1 year of project coordination/management
• Experience of facilitating workshops/group sessions
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approaGood communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours, during the day and on weekends
• Staff within this role will be considered key workers, so in the event of a government lockdown, staff will be expected to continue working
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

Join Citizens Advice Richmond as an Financial Resilience Navigator 

Citizens Advice Richmond is launching an exciting new project and seeks a passionate Financial Resilience Navigator to join our team. This rewarding role involves providing holistic support to vulnerable households across the Richmond Borough, helping them achieve greater financial sustainability.  

You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.

For more information and how to apply please see the job pack attached.

Start Date: Immediate Start

Deadline: Rolling – as soon as the position is filled 

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

• Hours: full time 37.5 hours per week
• Permanent Position
• Hybrid working predominantly in the Surrey area

About us

The South East Rivers Trust (SERT), is the river restoration charity for the South East of England. Our vision is that rivers across the South East are clean, healthy and rich in biodiversity. Our mission is to restore and protect rivers and their catchments against multiple threats and a dramatically changing climate. We do this by:

• delivering evidence-based and nature-based solutions on land and in rivers;
• inspiring and empowering more people to protect rivers for the future.

Working at SERT is rewarding, fulfilling and busy. We work collaboratively and with passion, and this is reflected in our core values of: delivering high quality work, using expertise and scientific understanding, building good and effective relationships, and bringing positive energy to all we do. With rivers and catchments needing serious action to survive, our aims are growth and impact – so you’ll be comfortable with challenges and excited by change. If this sounds like an environment that you would thrive in, we would love to hear from you.

The role

This is a fantastic opportunity to utilise your educational skills, in a natural environment, whilst engaging young people,  as well as our local communities.  You will have a background and passion for teaching and engaging a range of audiences, to learn about the importance of our rivers, together with the ecosystems that survive and thrive around them.  You will have a hands on approach, with the ability to design, develop and deliver a range of educational activities to suit your varying audiences.  You will enjoy having time working independently to create your teaching sessions, either in an office environment or at home, as well as being outside, delivering your teaching or activities.

Whilst you will predominately cover the Surrey catchment area, you will be happy and flexible to work anywhere within the south east, together with some degree of flexibility with the hours that you work, so that events can be held on occasional evenings and weekends.  Your time will be spent at home developing your sessions, delivering a range of activities such as guided walks or talks, as well as hands on activities in and around a river, or educational events.

The South East Rivers Trust has an exciting opportunity for an enthusiastic individual who loves our natural environment, and wants to engage and teach local communities.  As our Education and Engagement Officer, you will inspire children and their families through a range of fun, hands-on activities that connect them to our amazing rivers and their wildlife.

Please see the full Education and Engagement Officer job description for more information.

How to apply:

Please send the following documents to us (details are on our website):

• Your CV
• a completed SERT Application form
• Equality and Diversity Monitoring Form (optional)

The deadline for application is 11:59pm on 8th June 2025.  We reserve the right to close the recruitment early.

Executive Assistant & Head Office Administrator

Part time Job Share, 3 days per week

£28,000 - £30,000pa (pro-rated to £16,800 to £18,000) + benefits

Leatherhead, Surrey

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

This role will provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. Provide proactive and efficient administrative support at the Head Office. The Senior Leadership Team comprises the Chief Executive, Director of Care Services, Director of Finance and Operations, Director of Fundraising and Engagement and Director of HR & Volunteering. The role is responsible for a wide range of cross-organisational tasks and projects as directed and will be part of a job share arrangement, working 3 days per week. The post holder will live the Rainbow Trust Values and effectively communicate with all stakeholders, over the telephone, online, by email and face to face.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an Executive Assistant to provide proactive and efficient administrative and operational support to the Senior Leadership Team and the Board of Trustees, whilst observing the strictest confidence. This is a part time job share role, working 3 days per week.

Reporting to the Chief Executive you will be responsible for a wide range of cross-organisational tasks and projects, including leading on general operational issues at Head Office including franking machine, stationery orders, cleaning materials, managing and monitoring switchboard voicemail messages, sign-in sheets, shredding, parking etc. You will act as key point of contact for Trustees and a wide range of external contacts, maintaining a professional, confidential and responsive approach.

Having worked in an administrative support role, you will have exceptional organisational skills and will support the Senior Leadership with their day-to-day activities, including the monitoring the progress of their various projects and organising, as required, internal and external meetings for each SLT member including sector-wide meetings.

What we’re looking for:

A co-operative working style – you’re able to work well with others, communicating clearly and consistently with your job share partner, and you thrive working at a steady pace with a desire and willingness to help others

A confident user of MSOffice and experience of managing multiple diaries and priorities – you’re efficient and organised, produce high quality accurate work, are able to carry out instructions carefully and respond promptly to enquires.

Strong verbal and written communication skills and a team-oriented focus

Patient and consistent – you have better-than-average attention to detail and accuracy, even with repetitive work, and make cautious decisions within clear guidelines

Applications will be particularly welcome from those who have volunteered or worked in a charity, are educated to A level or equivalent and have previously worked in a busy administrative office, in a role that provides support to multiple people.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Company car for front line care posts

· Time off in lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

· A recommend a friend recruitment referral bonus scheme

If you’d like to find out more about working with us, please click here. More information can also be found in our Candidate Pack.

How to apply:

To apply, please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.

Closing date: 25 May 2025

Please disclose in your cover letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we encourage applications from all backgrounds. Registered Charity No: 1070532