Supporter engagement manager jobs
We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke.
You'll need to be able to come in to the office regularly during your initial training, but we'll offer more hybrid working as you grow in confidence.
This is a full time permanent role where we are offering a starting salary of £32,000 - £38,000 depending on experience.
The role:
As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. You'll provide support in the delivery of our customer choice/digital strategies, ensuring a seamless, consistent experience across all of our channels.
You'll be using your analytical skills to look at our data, identify trends and map our customer journey. Constantly looking for ways to improve our our customers omni-channel experience. This is an exciting opportunity to be part of making a real difference to our service delivery.
What we are looking for:
Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data. You'll constantly analyse our data to tell a story and drive service improvements. Experience of collaborative working with key stakeholders is key to providing a unified customer experience.
Your additional skills:
- An understanding of working in a contact centre environment with an omnichannel strategy
- Exceptional communication skills, building rapport with a wide range of internal and external stakeholders will be crucial
- The ability to handle challenging customer situations with empathy, professionalism, and resilience
- Knowledge of relevant housing legislation, regulations, and best practices, with a commitment to ensuring compliance and safeguarding procedures
What we can offer you
As a member of the Customer Services Team you will be part of a friendly, dynamic and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
Help Nature Thrive (HNT) is an initiative aimed at tackling the global biodiversity crisis by making The Royal Parks more resilient, more biodiverse and more connected to the visitor. It is supported by £900k of annual funding thanks to players of People’s Postcode Lottery and seeks to deliver park conservation improvements, enhance the learning journey of visitors and collect data to inform management practices.
We are now looking for an Engagement Officer to join our HNT Team on a full-time basis, until September 2026, subject to funding. This role is funded by the People’s Postcode Lottery.
The Benefits
- Salary of £33,666 to £35,000 per annum, depending on experience
- 26 days' annual leave plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an amazing opportunity for an enthusiastic individual with experience delivering engagement activities in a variety of environmental and science areas to join our dedicated organisation.
Your engagement expertise will play a vital role in our Help Nature Thrive initiative as we work together to tackle the global biodiversity crisis and help some of London’s most beautiful and well-loved green spaces become more resilient and biodiverse.
So, if you want to enhance your skill set whilst working amidst stunning natural beauty in the heart of London, then apply today.
The Role
As an Engagement Officer, you will support the Help Nature Thrive Team to increase participation, volunteering and communication at the Royal Parks.
Working with park teams, local councils and other key stakeholders to identify new target groups, you will develop plans and nature-focused engagement opportunities to attract audiences from a range of community groups to the parks.
You will also support the effective promotion of Help Nature Thrive to a variety of audiences, including park visitors, volunteers and the general public.
Additionally, you will:
- Carry out development work with local communities
- Ensure all expenditure is approved and budgets and financial records are updated
- Help deliver the Help Nature Thrive Roadshow
About You
To be considered as an Engagement Officer, you will need:
- Experience developing and delivering community engagement activities in natural sciences, ecology, zoology, parks, green spaces, horticulture and conservation
- Experience developing relationships with a range of stakeholders and visitors
- Passion and knowledge about UK urban nature
- Excellent interpersonal and written and verbal communication skills
- Excellent numeracy skills
- Proficiency in IT, including Microsoft Office
- A degree level qualification in an environmental or social science subject or equivalent experience in a relevant subject area
Please note, this role will involve occasional evening and weekend work.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
Other organisations may call this role Environmental Engagement Officer, Engagement Co-ordinator, Engagement Executive, Engagement Development Officer, Community Links Officer, Communications and Engagement Officer, or Activity and Engagement Officer.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as an Engagement Officer, please apply via the button shown. Successful candidates will be appointed on merit.
Please note interviews will be held on 16th and 17th December 2025.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
COMMUNITY HUB LEADER
Oasis Hobmoor, Wash Lane, B25 8FD
Full-time (40 hours per week, 1 FTE)
Contract: Permanent
Salary: £35,570 per annum
Opportunity
Oasis is looking for a Community Hub Leader who can combine an entrepreneurial flair and excellent leadership skills to lead Oasis Hub Hobmoor through the next phase of its growth.
We are seeking an experienced Community Hub Leader who will bring fresh vision, take the community on the next stage of its journey together as a movement and bring innovation as well as stability to the charity, which has become an anchor, and a place called home for the local community.
The post holder will lead the local charity – which over the last 8 years has grown considerably, in terms of staffing, income and projects (including food pantry and café, football training and teams, a wide range of adult education, advice and support, an array of community classes and holiday provision).
About us
Oasis Hub Hobmoor is a local charity situated in South Yardley, Birmingham, at the meeting point of three wards: Tyseley and Hay Mills, South Yardley, and Yardley West and Stetchford.
Our aim is to help create a local community where people of all ages and stages feel included, know they can contribute, and realise a deep sense of belonging. We are actively engaged in creating a community that is characterised by trust, safety, and opportunity.
Key responsibilities
This is a key role as you will be responsible for strategic oversight of the local charity, ensuring the youth and community work supports the work of the academy, working alongside other local Oasis leaders such as the Academy Principal, volunteers and members of the local community to develop a joined up local vision for the community.
Some of the specific duties of this role include:
· Establishment and coordination of a range of provision such as family support, holiday clubs, volunteering and community empowerment projects.
· Maintaining and building supportive working partnerships across the community and various groups.
· Leading strategic development (e.g. comms, income generation, MEL).
· Planning, resourcing and coordinating the community plan, measuring impact.
· Strengthening the local Oasis Movement.
About you
This is very much a relational and project management role. As such, the successful applicant will need to demonstrate:
· A strategic mindset, and experience of leading community delivery and growing projects.
· Innovative use of resources and budget management to maximise funding, with a track record of securing income.
· A thorough knowledge and understanding community work.
· An education to degree level or equivalent and /or relevant professional qualification.
This is a unique opportunity for a self-reliant and results-focused individual, who is looking to make a difference in this complex and high-profile field of work.
What we offer
· Flexible working practices which encourage innovation and fresh ideas.
· A supportive network and friendly team in a motivating working environment.
· A non-contributory defined benefit pension scheme with 7% employer contributions.
· 25 days holiday per year (plus Bank Holidays), rising to 30 days after 2 years of service.
· Employee wellbeing schemes such as Cycle to Work and an employee funded health cash plan.
Application process
For full details please go the Oasis UK charity website.
Closing date for completed applications is 9am Monday December 8th 2025. Stage 1 interviews will be held on either 10th or 11th December via Teams and the final stage will take place on Wednesday 17th December in person at Hobmoor.
Please send us your CV and cover letter.
To arrange a visit or an informal conversation about the role, please visit the Oasis Charity Jobs website.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
We are seeking an inspiring and strategic leader to drive the growth of our community fundraising programme. You’ll lead a high-performing team, develop innovative fundraising initiatives, and work collaboratively across the Charity. This is a unique opportunity to make a real difference for people affected by cancer, working alongside passionate colleagues and dedicated supporters.
What you’ll be doing
- Lead and grow the Charity’s community fundraising programme, supporting world-class cancer research and care.
- Play an active role in the leadership and operational management of the Charity.
- Manage and develop a high-performing Community Fundraising team, championing our values and supporting learning and development.
- Oversee our flagship fundraising event, The Banham Marsden March, and a diverse portfolio of mass participation events.
- Support the team to build long term relationships with our community supporters, raising up to six figure sums.
- Collaborate across Public Fundraising and Philanthropy & Partnerships to optimise supporter journeys and maximise income opportunities.
- Optimise the performance of the Community Fundraising product portfolio, developing new initiatives to reach new audiences and deliver sustainable income growth.
- Ensure the team are fully informed and compliant with all existing and future changes to fundraising regulation and legislation and embed best practice processes.
What we’re looking for
- Proven experience leading and managing high-performing Community Fundraising or Events team, driving performance and embedding change.
- Demonstrable success in developing and delivering fundraising strategies to meet or exceed ambitious financial targets.
- Extensive experience delivering a diverse range of community fundraising activities, including large-scale mass participation events.
- Experience setting and managing budgets.
- Excellent communication, interpersonal, and organisational skills, with the ability to work collaboratively across teams and with a variety of stakeholders.
- Commitment to diversity and inclusion, with the ability to embed inclusive principles across the team and supporter engagement.
- Ability to respond sensitively to emotional circumstances, including distressed or bereaved donors.
What we offer:
- Hybrid working between home and Sutton with occasional travel to Chelsea.
- Flexible working around our core hours of 10am to 4pm
- 27 days annual leave rising with length of service
- Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
- Training, support and development opportunities
- Access to the blue light discount scheme and other discounts opportunities
- Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
- Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes
Inclusion Matters
We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.
If this sounds like the opportunity for you, we’d love to hear from you.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Prison Facilitator - HMP Swinfen Hall
Location: Swinfen
Department: Prison delivery
Salary: £16,964
Hours: 21 hours/ 3 days per week
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Swinfen Hall. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this is a fixed term role until 31st March 2026 with the possibility of contract extension subject to funding.
Interviews are planned for the week commencing 24th November 2025.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-224 767
Prison Facilitator - HMP Ford
Shannon Trust facilitator - HMP Ford
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Ford. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This is a fixed term role until 31st March 2026, with the opportunity to be made permanent subject to continued funding.
This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for Tuesday 9th December.
REF-224 843
Development Coordinator
Fixed term until February 2027
Part time – 22.5 hours per week
Support Staff Spine Point 16 (£33,232 FTE): £20,208 per annum pro rata
Hills Road Sixth Form College is looking for a proactive and versatile Development Coordinator to support the Development Director in fundraising for the College.
The Development office was established in February 2025 in order to raise funds for facilities and activities which are over and above what is possible through state funding alone. The Development Director has begun building relationships with alumni, parents, companies and Trusts/Foundations and this is a fantastic opportunity to join the team in a new role in order to further grow fundraising for the College.
We offer a wide range of competitive benefits including a generous pension scheme, free use of the College sporting facilities, free on-site parking, cycle to work scheme, discounted local train travel, as well as discounts on all our Adult Education courses.
The College is committed to carefully considering all flexible working requests. For this role in particular, we are open to discussing the possibility of a term-time only contract, and flexible working days. Please wait until the job offer stage before asking us about flexibility, and we will explore what would work best in this role.
Closing date: Monday 8 December 2025 at 9am
Interviews: Thursday 18 December 2025
Details and an application form for the above post may be obtained from our website by clicking apply
The College is committed to safeguarding and promoting the welfare of its students and staff and expects all members of the College community, volunteers and visitors to share this commitment. The College actively promotes equality and diversity and welcomes applications from all sections of the community.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
Our charity was established in 1992, to provide care and support to people in Sussex, living with and affected by HIV. Over the past three decades there have been huge advances in treatment and care for those affected by the virus. People taking effective anti-retroviral medication (ART’s) can live long lives, with HIV becoming undetectable and untransmittable.
Whilst people who are living with HIV can live longer, many develop other physical co-morbidities as they age and many experience social and self-stigma. Our service users are often from marginalised groups, who often experience inter-sectional discrimination and health inequalities. Many of our service users experience socio-economic disadvantage and have multiple and complex needs.
The Sussex Beacon offers a range of services to people who have been living with HIV for decades through to those who are newly diagnosed. Our services include:
· Community Nurse-led Clinical Service
· Community Outreach Support Services
· Peer Mentoring
· Living Well Exercise Programme
· Day Services and Group Work
In addition to our HIV services, The Sussex Beacon has announced that it is to become a fully inclusive Hospice, providing dedicated Hospice care to the LGBTQ+ community.
The Sussex Beacon has two charity shops in Brighton and an active fundraising team, who help raise the money we need to keep our services running for the people who need them across Sussex.
The Role
This is an exciting time for The Sussex Beacon, as we are about to launch our new 2030 Strategic Plan and move to a new era of delivery, through the evolution of our end of life and palliative care for the LGBTQ+ community. The Sussex Beacon will be the first Hospice of its kind in the country tackling stigma and health inequalities for those who are most marginalised in our community.
We’re looking for an enthusiastic and experienced Mass Participation Lead to join our Income Generation team. Working alongside the Head of Income, you’ll take the lead on planning, delivering, and growing our portfolio of mass participation events, including some of the UK’s most iconic runs:
- Brighton Half Marathon – proudly owned by The Sussex Beacon
- London Marathon
- Brighton Marathon
- Vitality 10k
- London Landmarks Half Marathon
- Great South Run
- Red Run
In addition, you’ll collaborate with the Head of Income on the development and launch of two exciting new events scheduled for 2026/2027.
Key Responsibilities
- Lead on all aspects of mass participation fundraising events, from recruitment and engagement of participants to event-day logistics and post-event stewardship.
- Develop and implement creative campaigns to maximise participant sign-ups, fundraising income, and supporter retention.
- Build strong relationships with participants, corporate partners, and event organisers to enhance The Sussex Beacon’s presence and reputation.
- Support the Head of Income in the strategic growth of the events programme and delivery of income targets.
- Work collaboratively with other members of the Senior Management team to build your understanding of our work and the needs of people living with HIV, LGBTQ+ end of life and palliative care needs and broader health inequalities in the communities we serve.
- Work collaboratively with our Volunteer Co-ordinator to ensure that events are adequately supported.
- Develop and enhance our existing celebrity/high profile runner engagement.
We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of HIV, as we would like to increase the representation of these groups at The Sussex Beacon.
DBS: Application is subject to a Standard DBS check
The client requests no contact from agencies or media sales.
The Fundraising & Partnership Lead will report to the Head of Smart Works Birmingham and will be responsible for overseeing all aspects of income generation for the charity. In collaboration with the Head of Centre and Trustees, with the responsibility for Fundraising, the successful candidate will design and implement the centre’s annual income generation strategy. The position will concentrate on diversifying income streams, fostering corporate partnerships, and cultivating relationships across the West Midlands to support all fundraising initiatives, thereby ensuring the organisation's long-term sustainability.
For full details and requirements, please see the attached job pack.
Please apply via our online portal by submitting your CV and cover letter (which answers the following questions) by 9am on Monday 17th November.
- Why do you want to work for Smart Works Birmingham? (max 250 words)
- ·What experiences and skills do you have that makes you well suited to the role? (max 400 words)
- In your opinion, what is the biggest challenge and biggest opportunity in the charitable events space? (max 400 words)
The client requests no contact from agencies or media sales.
This is an exciting role in a unique organisation. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.
This is a full time and permanent role. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).
We are looking for a Sports Development Coordinator (Equity & Inclusion) to provide training, knowledge and hands-on support for club committees as well as supporting on the delivery of campaigns and events. The postholder will work closely with colleagues across the department and the wider university to develop and grow our inclusive and disability sport provision.
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.


The client requests no contact from agencies or media sales.
Prison Facilitator - Bank Staff
Shannon Trust Prison Facilitator (bank staff)
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the west midlands region who is able to travel to cover sites in the wider area too. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Closing date: 4th December 2025
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
REF-224 810
Prison Facilitator - HMP Bristol
Location: HMP Bristol
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Bristol. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until 30th June 2026 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for week commencing 8th December
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 133
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of individual giving and legacies
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
About the Role
We’re looking for a passionate and strategic Head of Individual Giving and Legacies to lead one of the most impactful areas of our fundraising programme.
This is a pivotal leadership role within Sense’s Fundraising and Marketing team, responsible for developing and delivering our individual giving and legacy strategies, currently generating over 70% of Sense’s voluntary income.
You’ll lead on innovation, insight, and supporter experience - diversifying income streams, driving loyalty, and ensuring that every supporter feels valued and inspired. Working closely with senior leaders and your talented team, you’ll shape how Sense engages with the public, strengthening relationships that transform lives for years to come.
We offer flexible working arrangements. You’ll need to be able to travel occasionally within the UK, including to our London and Birmingham offices, and to attend events, sometimes during evenings or weekends.
Key Responsibilities
- Develop and deliver Sense’s Individual Giving and Legacy strategies, growing income through appeals, regular giving, lottery, and legacy marketing.
- Lead, inspire, and develop a high-performing team of fundraising and marketing professionals, fostering creativity, accountability, and collaboration.
- Diversify and grow the individual giving portfolio, driving acquisition, retention, and supporter value.
- Use data and insight to inform strategy, improve efficiency, and enhance supporter journeys.
- Oversee budgets, forecasts, and performance targets to achieve ambitious income goals.
- Cultivate strategic partnerships and manage supplier relationships to maximise ROI.
- Embed a culture of innovation and co-production across the team, encouraging new ideas and continuous improvement.
- Champion the importance of legacy giving across Sense, building understanding and engagement across teams.
- Ensure compliance with GDPR, the Data Protection Act 2018, and Sense’s privacy policies.
About You
You’ll be a confident, creative, and values-driven leader - someone who combines strategic vision with hands-on delivery. You’ll have the experience to lead successful individual giving and legacy programmes, and the passion to engage supporters in Sense’s mission in new and inspiring ways.
You will bring:
- Extensive management experience across individual giving and legacy fundraising with a track record of achieving growth.
- Strong leadership skills, with experience developing high-performing teams and driving collaboration.
- Proven experience in strategic planning, budgeting, and performance management.
- Excellent communication, negotiation, and stakeholder management skills.
- Analytical ability and proficiency with fundraising systems, data analysis, and tools such as Power BI or MS Dynamics.
- A commitment to innovation, inclusion, and supporter-centric fundraising.
Desirable experience includes working in the charity or not-for-profit sector and familiarity with multi-channel fundraising campaigns.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



Senior Finance Business Partner (Income)
Permanent. Full time. Hybrid working (2 days in the office)
Location: London
Salary: £61,057 per annum (including London allowance)
If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues.
About the role
Reporting in to the Financial Planning & Analysis Lead, the Senior Finance Business Partner (Income) will champion strategic financial insight and support within the Income and Public Engagement Department, driving accurate financial planning, analysis, and reporting for income streams, working closely with fundraising and institutional teams, including the development of funding bids.
The post-holder will enable effective decision making through data-driven insights, ensuring financial sustainability and fosters a mindset that aligns with Christian Aid's strategic objectives
Some of the main responsibilities of the Senior Finance Business Partner (Income) include:
- Partner with the Income and Public Engagement team to develop and champion accurate income forecasts, budget plans, and financial models.
- Provide financial insights and challenge assumptions which drive and optimise income generation strategies, ensuring alignment with financial goals.
- Ensure financial reporting for income is accurate, timely, and meets internal and external compliance requirements, including donor regulations.
- Collaborate with fundraising teams to provide financial insights on donor trends, unrestricted vs. restricted income, and return on investment.
- Identify and drive the implementation of improvements in financial processes related to income tracking and reporting.
- Support the development of fundraising bids by providing financial expertise
About you
Who we are looking for
Essential:
- Professional finance qualification.
- Substantial experience in financial business partnering or financial planning and analysis.
- Demonstrable knowledge of income streams such as fundraising, grants, unrestricted/restricted income, and the financial implications of different funding sources.
- Advanced knowledge of charity sector income streams and financial management.
- Understanding of donor reporting and compliance requirements.
- Understanding of fundraising finance and return on investment analysis.
- Understanding of financial systems and tools (e.g. SUN, Power BI, Excel).
- Highly developed skills in financial analysis, forecasting, and modelling.
- Highly developed skills in business partnering and stakeholder engagement.
- Highly developed skills in budgeting and variance analysis.
- Developed skills in financial reporting and donor compliance.
Desirable:
- ACCA or CIMA qualified.
- Experience working in an income-focused role is highly desirable.
- Experience in the non-profit/charity sector is desirable, particularly in Fundraising Finance, Donor Compliance, or Grant Income
Management.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Prison Facilitator - Bank Staff
Shannon Trust Prison Facilitator (bank staff)
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the South Central region, covering HMP Aylesbury, HMP Huntercombe and HMP Bullingdon. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Closing date: 1st December 2025
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
REF-224 948