Supporter engagement officer jobs

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work, and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our benefits include:

• Excellent pension scheme (up to 12% employer contribution)
• Private medical insurance, life assurance, dental insurance, healthcare cash plan (via salary sacrifice), eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (starting at 25 days)
• Flexible working arrangements

The Role

What will I be doing?

As Project Officer, Workforce Partnerships, you’ll be part of the Education and Workforce team, supporting our mission to build a strong, diverse physics workforce for the future. Your work will help leverage our evidence and insights to identify and develop institutional partnerships through which we can deliver sustainable impact against our Skills priorities.

You will also take a lead in celebrating the crucial role of physics-related technical talent in the workplace through operational administration of our flagship Technical Skills Awards.

You’ll support the delivery of projects, working closely with colleagues across the organisation, IOP Members and external stakeholders.

Projects and activities you may work on include:

• Supporting stakeholder mapping and engagement activities to drive impactful new partnership development.
• Helping to design and deliver workshops, events and engagement campaigns. As an example, this could include supporting the development of case studies, and digital and print collateral, to raise the awareness and visibility of physics-related routes to employment.
• Leading the annual cycle of delivery, administration and operation of the IOP’s Technical Skills Awards.
• Supporting the management of project processes including bids, contracts, MOUs, budgets and reporting.

Who will I work with?

• Manager, Workforce Partnerships (line manager)
• Colleagues across the Education and Workforce team, as well as others in Policy and Public Affairs, Science, Business and Data Insights, Communications and Marketing, Public Engagement, and Membership and Inclusion.
• Members, employers and other key stakeholders in the education, social mobility, training and skills landscape.

What skills and experience do I need?

Essential:

• Project management, programme and events administration, with the ability to effectively manage multiple workstreams.
• Experience writing and maintaining accurate documentation, including reporting for senior boards and committees.
• Experience of developing partnerships with expertise in stakeholder management and engagement to drive organisational profile and influence.
• Strong communication skills with the ability to tailor communications to a diverse range of audiences through face to face, written and digital methods.

Nice to have:

• Familiarity with cross-functional collaboration, supporting alignment across diverse teams and disciplines
• Knowledge of, or willingness to build, domain knowledge of skills stakeholder audiences

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Please include a cover letter stating how you meet the person specification and a copy of your CV. 

Why should I want to work at the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Highlands and Islands Students’ Association (HISA) is the democratic voice for student across the University of the Highlands and Islands (UHI), representing learners at every level of study—from further education and apprenticeships through to undergraduate and postgraduate programmes. Our representation spans the full breadth of the UHI partnership, working closely with ten Academic Partners to ensure students are supported, included, and empowered wherever
and however they study.

The role of the Chief Executive Officer is to provide strategic support to the student officers within our student-led organisation, and to provide support and leadership to the senior leadership team and our Board of Trustees.

The post-holder is required to provide an interface between the Trustee Board and the leadership team, and between other key decision-making bodies within the Students’ Association, converting policy and strategy into action.

Our CEO will be a source of continuity within the Students’ Association, providing vision and expertise to drive the Association forward towards organisational goals whilst ensuring that the Association is structured to facilitate Student Officers’ work towards organisational objectives.
As a key contact and partner with UHI stakeholders, the CEO is required to work towards aligning the Students’ Associations' progression into the UHI’s strategy. The CEO should also ensure that all aspects of organisational risk are identified, monitored and managed.

Primary Responsibilities

1. Strategic Leadership
2. Senior Leadership Team (SLT) Management
3. Operational Management 
4. Student Leadership and Governance
 

Please download the Recruitment Pack to see the full Job Description & Person Specification

• Have you had experience of working with or in the UK Parliament?

  Can you think creatively, communicate well and make strong connections with a wide range of people?

  Are you passionate about driving change and committed to helping tackle one of the UK’s biggest killers?

  If so, you may be the Public Affairs Officer we’re looking for!                                                               

  About the role

  Our Policy and Public Affairs team exists to engage with, inform and influence key decision makers in the UK Government and health system in England to help ensure the UK remains a global leader in cardiovascular research, and improve treatment and care for the millions of people living with cardiovascular diseases across the UK.

  We have an exciting opportunity for a Public Affairs Officer to join our award winning and high impact team as we seek to influence the implementation of the Government’s Life Sciences Sector Plan.

  You’ll engage with Parliamentarians to raise awareness of British Heart Foundation (BHF) funded research in Westminster and in their individual constituencies, while proactively spotting opportunities to draw attention to the need to address the historic shortfall in cardiovascular research funding and how Government can do so.

  You’ll also support the delivery of a programme of activity and engagement that contributes to our wider Hearts Need More campaign, which aims to ensure cardiovascular disease remains a priority, from prevention through to cure.

  About you

  We’re looking for someone with an interest in and understanding of the UK’s political environment, with good insight into the workings of the UK Government and Westminster parliamentary procedure. You'll have an understanding of the role of BHF and other medical research charities in general, or a broader awareness of the UK’s research environment.
  
  You'll have some experience of working in the UK Parliament or within a public affairs in-house team or consultancy, and have excellent communication skills. Previous engagement with political stakeholders will be helpful, but we also welcome those who are keen to build these relationships.

  We’re looking for someone who can understand and distil sometimes complex information, simply and clearly in a range of formats – letters, briefings, social media posts – for a range of audiences. Strong organisational skills are also important, and any experience helping to organise or support events would be useful.
  
  This is an opportunity to make a profound impact for our patients, their families, and our supporters.

  Working arrangements

  This is a blended role, where your work will be dual located between your home and our London office. 
  
  At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 
  
  About us

  Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.
  
  We celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy. Our aim is for all of our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.
  
  Here at the BHF we understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

  Interview process

  Interviews will be held, in person, w/c 24th November 2025 at our London head office. Ahead of the interview candidates will be asked to complete a short task. 

  How to apply 

   
  It’s quick and easy to apply for a role at BHF. Just click through to our careers site to apply. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria. 
   
  As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey. 
   
  Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

The Post-Diagnosis Support Programme Manager is a key role at ReMind UK, working across ReMind UK's departments to plan and co-ordinate the delivery of our post-diagnosis interventions. The role works in partnership with local organisations and groups across Bath and North East Somerset, to drive an insight-driven, fully evaluated programme of events and courses at the ReMind UK centre and in local venues.  Working closely with ReMind UK's Head of Engagement, Project Co-Ordinator, Chief Executive Officer, and Volunteering and Engagement Coordinator, the post holder will lead on the annual planning, delivery and evaluation of interventions, project managing a small team of facilitators and volunteers and line managing the Project Co-ordinator.

About us

Genetic Alliance UK is the national charity working to improve the lives of the 3.5 million people in the UK affected by genetic, rare and undiagnosed conditions. We are an alliance of over 220 charities and support groups, uniting patient voices to campaign for timely diagnosis, better care, and improved access to treatments.

We host Rare Disease UK (the national campaign for implementation of the UK Rare Diseases Framework) and SWAN UK (the only dedicated support network for families of children with undiagnosed genetic conditions) and we run the annual Rare Disease Day campaign. 

About the role

This is a creative and purpose-driven role at the heart of our charity’s communications. As Senior Communications Officer, you’ll help us tell powerful stories, share our impact, and build connections with our members, supporters and partners.

You’ll lead on producing engaging digital content, managing our social media and newsletters, and keeping our website fresh and accessible. You’ll also support light-touch fundraising campaigns, helping us grow our income and supporter base.

This is an ideal role for someone who enjoys combining creativity with strategy, you’ll use your writing, design and digital skills to make our work visible and compelling, while ensuring the voices of those living with rare conditions remain at the centre of everything we do.

You’ll work closely with the Head of Membership and Communications and our new Director of Engagement and Impact, contributing ideas that strengthen how we engage all our audiences.

About you

We’re looking for someone who is:

• A strong communicator with at least two years’ experience in a communications role.

• Skilled in producing visual and written content for websites, social media and newsletters.

• Confident using digital tools (e.g. Canva, Adobe suite, Wordpress/Drupal).

• Organised, creative, and comfortable working both independently and collaboratively.

• Motivated by making a difference for people affected by genetic, rare and undiagnosed conditions.

Experience in the health, social care or charity sector would be an advantage, but curiosity and empathy matter just as much as direct experience.

What we offer

• Generous pension (5% employer, 3% employee)

• 25 days annual leave (pro rata) plus bank holidays

• Full office closure over Christmas and New Year

• Flexible, home-based working with supportive team culture

Location: Home-based (UK) – occasional travel required

Salary: £29,705 (pro rata £23,764 for 0.8 FTE)
Contract: Permanent, 28 hours per week (0.8 FTE)
Closing date: 27 November 2025

 

About the Green House

At the Green House we believe in creative evidence-based support services led by the voices of young people and their families. Our specialist services are designed to grow connection and community with families who have experienced sexual abuse. Our services have a creative arts focus because we believe in the transformative power of creativity in helping families to rebuild their lives after abuse experiences. Research guides everything we do, it helps us to understand our service, develop best practice nationally in the sector and is a platform for amplifying survivors voices. 

Purpose of the job

The Senior Hr & Operations Officer is responsible for the charity’s day to day HR and operational functions to ensure efficiency and compliance. The role involves managing recruitment, onboarding and mandatory training records whilst maintaining accurate HR records.

Operational responsibilities include co-ordinating office administration, procurement and facilities management to ensure a safe, productive workplace. The ideal candidate will bring strong organisational, interpersonal and problem solving skills to streamline processes and the confidence and ability to lead change.

Duties and responsibilities

Human resources

1. Maintain employee records in line with GDPR principles and confidentiality requirements

2. Support health and safety compliance with our external Health and Safety Partners, Croner

3. Co-ordination of employee mandatory training including keeping accurate training records

4. Oversee the day-to-day management of our HR management system, BrightHR

5. Support SLT through the full recruitment cycle from job posting to conditional offers and pre-employment checks

6. Manage the Onboarding process for new starters to ensure a positive induction experience

7. Ensure compliance with legal policy frameworks related to employment and health and safety

8. Provide HR guidance and support to SLT and employees on employee relations and workplace policies in liaison with our external HR partner, Croner

9. Contribute to the development and continuous improvement of HR practices and procedures

10. Manage all HR related policies, ensuring they remain relevant and up to date in collaboration with our external HR partners, Croner

11. Assist with employee engagement initiatives and staff wellbeing programs to promote a positive workplace culture

Facilities

1. Ordering art therapy supplies, stationery, and kitchen items as required

2. Manage and maintain operational contracts (Phone & utility contracts, Business Insurance etc.)

3. Manage building maintenance and ensure workplace Health and Safety standards are upheld in co-ordination with our external Health and Safety partners, Croner.

4. Book venues and organise lunch for Staff/SLT away days

5. Support SLT with the set up and management of our outreach centers

6. Oversee asset ordering and management, maintaining and up to date asset log

7. Be the first point of call for staff for internal operational enquiries

General Responsibilities

1. Occasional reception cover e.g. answer the door to clients when the Pathway Administrator is absent. We do not expect you to answer the phone or take client enquiries when covering reception

2. Multiple inbox management, including the recruitment inbox and shared operations inbox

3. To contribute to the ongoing development of the organisation by helping improve systems and procedures.

4. Work with the wider team to facilitate effective communication across the organisation

5. Assisting with basic housekeeping requirements

Although the core duties are set out within this Job Description, a flexible approach to work is essential.  The HR and Operations Officer may be required to adapt their working style to take account of changes to working practices.

Equality, Equity, Diversity, and Inclusion 

The Green House is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. We want to have staff that appropriately represents all the communities we serve as an organisation. Therefore, we are particularly keen to hear from candidates living with a disability, and those from the global majority.

Are you interested in meeting people and building relationships with supporters?   As a Community and Events Fundraiser for MyVision Oxfordshire, you will play an integral part of the fundraising team, leading on our work with supporters in the community and supporting the team to fulfil its income targets.

MyVision Oxfordshire is a long-established charity supporting anyone in the county living with sight loss.  We provide a range of services across Oxfordshire including information and advice, equipment provision, technology training, befriending, clubs and groups, children's events and much more.

This is a key role to develop and implement strategies to raise funds through community engagement and events. You will work with our fundraising team to identify opportunities, build relationships, and execute fundraising initiatives that support MyVision Oxfordshire’s objective of supporting visually impaired people in the county.

Advert

(Individual Giving / Supporter Engagement)

Permanent

35 hours per week 

£30,600

Location: Flexible, with travel to our London base.  

At The Children's Society, we passionately believe that every child should feel safe and loved and be able to be the best they can be. That's why we've been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way. 

This role sits within our Social Impact domain, which helps to deepen engagement from our existing supporters and grow our movement by engaging more people with the amazing work we do to change young people's lives.

We are looking for an excellent individual to join our dynamic, ambitious knowledge group. If you're passionate about young people and create direct and digital marketing communications that inspire action, this could be the role for you.

As one of our Public Engagement Officers, you'll support the development of communications across multiple channels. You'll deepen audience understanding of the challenges that young people face. You'll manage projects end-to-end with the help of colleagues across the organisation. Using insight, you'll deliver compelling campaigns with young people right at the centre. You'll encourage audiences to give their time, money and voice.

To achieve our goal, we've got to approach things differently. That's why you'll need to be brave and ambitious - helping to stretch our brand and contributing to a test and learn culture where we challenge assumptions and the status quo.

In order to be successful in this role, you must have: 

-Knowledge of direct mail & email marketing

-Project management experience

-Excellent written communication skills.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. 

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. 

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. 

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. 

The Children's Society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is 23.59 on Wednesday 19th November 2025.

Interviews are to be held week commencing Monday 1st December 2025.

IN3

The Woodland Trust is looking for an Engagement Officer in our Northern Ireland team, to deliver opportunities for audiences to connect with woods and trees through a range of engagement activities both on our own estate and in partnership with others. This role is responsible for providing communications support including the creation of physical and digital assets.

THE ROLE
•    This is a key role in the Northern Ireland team and it will be responsible for improving the visitor experience on our estate and inspiring new and existing supporters to give time, voice and money to our cause.
•    Lead on the public engagement aspects of our visitor offer at key sites across Northern Ireland, working with estate colleagues to plan activities, communicate key messages and improve visitor experience
•    Plan and deliver an annual engagement plan for the country, identifying key audiences and activity (on and off our estate) to most effectively achieve our objectives
•    Support the development of improved visitor experience at key sites including data collection, visitor monitoring, evaluation and interpretation planning
•    This role is a full time, fixed term contract for 12 months. 
•    This role requires the successful candidate to undergo and DBS check as part of their pre-employment.

THE CANDIDATE
•    You’ll have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count 
We are looking for candidates who have the following experience:
•    Planning and delivering high quality face to face engagement activities ideally within a public facing visitor setting
•    Planning and developing appropriate engagement materials for a variety of audiences including visitors and supporters
•    Working with communities including young people, schools and community groups
•    A working knowledge of what constitutes successful interpretation, ideally with experience of planning and implementing creative interpretation features to engage with visitors
•    Understanding about Heath and Safety in public engagement and what constitutes a successful visitor experience
•    You must have a proactive ‘can-do’ attitude, excellent communication skills, be commercially aware and able to build effective partnerships internally and externally. 
•    The role is based in Northern Ireland and will require the successful candidate to travel across the country with occasional UK travel. A full driving licence is required.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First Stage Interviews will be held via Microsoft Teams on Monday 1st December & Tuesday 2nd December. 
 

Job Purpose

Are you a strategic HR professional passionate about people, culture, and inclusion? Centre 404 is seeking an experienced HR Business Partner to join our Central People and Culture team and support the Director of People in delivering Centre 404’s People Strategy and sector workforce priorities. The role focuses on embedding workforce planning, building management capability, and strengthening cultural development, ensuring the organisation is well placed to meet the challenges of the Adult Social Care Workforce Strategy and the new national pay deal.

About Us

Centre 404 is a vibrant north London based charity committed to empowering people with learning disabilities and their families. We champion inclusion, choice, and wellbeing, and we’re proud to be driving sector-leading change in social care.

Key Priorities

• Deliver a management development programme with measurable impact
• Provide workforce analytics to inform strategic decisions and reduce agency spend
• Coach managers to resolve employee relations issues proactively
• Drive improvements in staff engagement, inclusion, and fair treatment
• Lead on Equality, Diversity & Inclusion (EDI) initiatives and quality benchmarking
• Embed co-production principles across HR processes

What We’re Looking For

• CIPD Level 7 (or working towards) or equivalent
• Proven experience in workforce planning, leadership development, and cultural change
• Strong coaching, influencing, and analytical skills
• Commitment to inclusion, safeguarding, and the rights of people with learning disabilities
• Knowledge of CQC/Ofsted frameworks and sector reforms is a plus

 Why Join Us?

At Centre 404, you’ll be part of a values-driven organisation that prioritises people. We offer a collaborative environment, meaningful work, and the opportunity to make a real difference.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. All offers of employment are subject to a DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Engagement Coordinator 

Brighton and Hove Speak Out is a dynamic local advocacy charity. We support people with learning disabilities to have a voice and choice and control over their lives through providing a range of advocacy services and community projects.    

We are seeking to appoint a part time Advocacy and Engagement Coordinator to deliver a programme of engagement and consultation activity. The post holder will support people with learning disabilities to have their say about local services, share their experience about how support and services impact on their lives and make recommendaitions for improvements.

The role involves organising outreach and consultation on different issues. The post holder will support a group of self-advocates (the Link Group) to take part in planning, running and reporting to the Learning Disability Partnership Board.  

The Post Holder will also support health advocacy, training and awareness raising at Speak Out. They will support the ‘Thumbs Up' campaign led by a group of Speak Out members.

About you

The successful candidate will need excellent communication and organisational skills, including report writing, and will be able to manage a complex workload. Experience of advocacy and/or group work with vulnerable clients is essential. Knowledge of learning disability services and experience of working with people with learning disabilities is an advantage.  

If you are eager to make a positive difference in your next role this is a superb opportunity to join a charity making a real difference to the lives of people with learning disabilities.  

For more information see Speak Out’s website

Benefits to you:​  

• Holiday entitlement of 30 days, plus bank holidays  

• Flexible hybrid working  

• 3% employer pension contribution  

• Employee Assistance Programme (Wellbeing support package)  

• Committed to training and learning opportunities for continuous development  

• A strong sense of purpose knowing your work makes a real impact  

How to Apply

An application pack and more information about Speak Out can be found on our website:

All successful applicants are subject to an enhanced DBS.

Important Dates:

Closing date: Monday 10th November 

Interviews: Thursday 20th November  

Successful applicants are subject to enhanced DBS checks.  

Equality and Diversity

Speak Out is committed to equal opportunities and welcomes, values and celebrates diversity. We encourage applications from all parts of the community and treat all on a basis of equality. We support all staff to meet their potential in their role. 

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

 

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Additional Information

· This position is home-based but with extensive travel across England and Wales.

· A full driving license and access to a car is essential for the role.

· The role requires time flexibility including evening and occasional weekend work.

· DBS checks and references will be obtained.

The Role

This is a key role in acting as a delivery partner on our projects, working on streams of community work across the England and Wales, and within the staff team. 

Responsibilities

• Projects and Workstreams: Overseeing and ensuring outstanding delivery on multiple community projects through Flood Action Groups and Multi-Agency Meetings. Support and manage data collection that meets the aims of each project.
• Community Engagement: Engage and empower flooded and at-risk communities, supporting and representing them and pushing for the best outcomes.  Being ambitious on their behalf and advocating for change.
• Report Writing: Ensure reports are on time and are to depth and quality required.
• Staff Training: Support staff and training manager to ensure comprehensive and appropriate training takes place to ensure continuous professional development. 
• Team Management: Line manage staff, fostering a collaborative and productive environment. Modelling behaviours and driving forward team development.
• Stakeholder Relationships: Manage and develop key stakeholder relationships, ensuring strong partnerships and leading on communications.
• Political and Fundraising Support: Provide data, case studies, and research to support political influencing and fundraising activities. Contribute to and attend policy, political and strategic meetings.  Support fundraising activities through providing data and information. 
• Income: Identify future income opportunities, sharing information and building relationships for new projects or new income streams with Senior Management Team. 
• Support Senior Management Team proactive role to support to deliver NFF objectives.

Day-to-Day Activities

· You will manage and support Flood Engagement Officers to deliver their projects and work streams and managing development pathways for team members.

• Liaise and develop relationships with stakeholders to ensure smooth operational and community engagement activities.
• Support Senior Management Team to build income streams and develop new activity. Working to develop, support and deliver NFF strategy
• Providing information and case studies for communications and advocacy work

· You will be acting as the main contact for projects and agreed activities.

Skills & Knowledge

• Communication: Excellent written and verbal communication skills.
• Listening: Outstanding listening skills to understand community needs.
• Stakeholder Management: Expertise in partnership working and managing stakeholders.
• Empathy: Ability to empathise with flooded individuals and communities.
• Organisation: Highly organised, flexible, and capable of senior leadership.
• Line and Team Management: Experience in managing teams and projects.
• Collaboration: Team player with a solution-focused mindset.
• Experience: Project delivery and support

How This Role Contributes to Our Strategy

• Community Support: Empowering and supporting communities.
• Partnerships: Developing strong relationships with partner organisations.
• Income Generation: Supporting income streams via projects and opportunities.
• Collaboration: Fostering a collaborative approach within the organisation.

About us

The National Flood Forum (NFF) is the only independent national charity dedicated to supporting and representing people at risk of flooding.  Established in 2002 by those affected by flooding, we passionately put people at the heart of flood risk management. Our goal is to empower individuals and communities to recover from flooding and get the best possible outcomes. We put people first.  We act as an honest, trustworthy and independent broker on behalf of flooded people. 

We work across four key areas:

• Providing information via our helpline and website
• Recovery Services in flooded areas
• Flood Action Groups
• Policy and Advocacy

With over 300 Flood Action Groups across England and Wales and handling more than 1000 calls annually through our helpline, NFF plays a crucial role in supporting and representing flood-affected and at-risk communities. We collaborate closely with flood risk management agencies, local authorities, and government bodies. We also aspire to a collaborative, supportive, and solution-focused environment for our staff.

We especially welcome applications from people with flood sector experience, or who are flooded people themselves. 

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description 

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Reporting to the Marketing Manager, the Digital Marketing Officer will be responsible for the day-to-day operational delivery of our website, email marketing, and digital assets. They will play a key role in user engagement, service promotion, and data-driven decision-making. They will manage and optimise our WordPress website and DotDigital email platform, ensuring all content aligns with brand and accessibility standards. The role will contribute to creative content development and campaign ideation, as well as tracking and reporting performance across channels to support the marketing manager with data-driven recommendations. This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage)

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Interested? Want to know more about the Charity? Check out our website.

​Eager to know more about the role?​ Have a look at the Job Description attached

​What’s in it for you?​ Check out our Benefits.

​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 19 November 2025.

​Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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