Supporter experience manager jobs in northampton, greater london

We are looking for a highly organised person with strong communication skills, and the ability to manage competing demands in a fast-paced environment. You will be equally comfortable working in an office or in a customer facing environment, taking a pro-active and hands-on approach.

This role works with all teams within the Albany, so is ideally suited for someone looking to gain an understanding of the inner workings of a community arts organisation. The Albany is a registered charity and social enterprise generating over 50% of our annual turnover from earned income streams. These are essential elements of our organisation, both in terms of income generation and as a community resource. We have an incredibly varied set of earned income services, and for many people, the business development team (café, workspace and hires) is their first point of contact with the Albany.

You will help us maximise our earned income by working in a public-facing role both in person and over email, responding to enquiries and carrying these from initial advice through to point of sale, and supporting our operations team with delivery on the day as required.

You will help drive outreach to larger companies and organisations looking for Daytime Meeting and Conference Space, promoting our wide variety of spaces and ancilliary services to audiences needing a room for 2 – 250 people.

You will build on existing relationships and opportunities by working internally and externally to communicate clearly and keep our administrative records up to date to help us better understand our audiences.

For more information and to apply please visit the Albany website for the recruitment pack and application form.

About UnLtd

UnLtd is the leading provider of support to social entrepreneurs in the UK and offers the largest such network in the world. Our mission is to find social entrepreneurs with bold solutions to today’s challenges. Through funding and support, we help them to realise their potential and creating lasting change.

UnLtd values diversity and is committed to inclusion and understanding intersectionality. These are more than just buzz words for us; they are principles guiding how we build our teams, support leaders and empower social entrepreneurs. We want to create an organisation that’s the right fit for everyone we work with.

To support an inclusive environment where employees feel empowered to share their lived experiences and ideas, we have embedded an equity and inclusion group within UnLtd, giving us a wide range of different perspectives in our work to help us see what is most needed in society. We are particularly keen to hear from those who identify as Black, Asian or minority ethnic, LGBTQIA, people who are disabled, those with learning differences, those with caring responsibilities, from a less advantaged socioeconomic background as well as any other under-represented group in our workforce.

About The Role

We are a vibrant, ambitious, and complex organisation, keen to continuously learn and grow so that we can better support social entrepreneurs. In doing so, we want to better align our work around the needs of our Social Entrepreneurs to help them maximise their impact.

As a Portfolio Manager, you will be focused on managing the performance and growth of our scale up portfolio; the portfolio that sits within our Growth Impact Fund (in partnership with Big Issue Invest) and additional cohorts through our wider accelerator work. The Growth Impact Fund focuses on increasing access to investment for underrepresented founders, with lived experience, tackling inequality in the UK.

You will have the opportunity to learn from colleagues and consultants, building your knowledge of social entrepreneur support.

Interested? Here’s how to apply

We need to know a bit about you, your experience and what you can bring to UnLtd.

You can submit a CV + supporting statement (up to 2 pages). We’d love you to tell us:

• About you – your skills, experience and personal qualities;
• Why you’re interested in the role and what you hope to get out of it.

The main thing is you can demonstrate you have skills and experience (Lived or learned) that relate to what we have said we are looking for.

We particularly welcome applications from people with disabilities, Black, Asian, or Minority Ethnic backgrounds, LGBTQIA and from different socio-economic and educational backgrounds.

• Application Closing Date: 22/September/2025
• First round of interviews: 30th/September/2025
• Final interviews: 7th/ October/ 2025

UnLtd is committed to offering employment opportunities for people with criminal convictions. As a result, we will only ask you about any criminal convictions at initial offer stage. Your information will be treated fairly and confidentially and will not automatically exclude you from the role that you have applied for.

During Covid-19, our staff have been working remotely, some staff are returning to the office in a phased, optional approach. We continue to seek to accommodate remote working.

We use Blind Sift Recruitment at UnLtd to allow for no bias in the selection process, your Name and other parts of your information shall be kept hidden from the hiring manager till those successful for an the interview has been selected.

Are you passionate about helping people grow while making a meaningful impact? MLC is proud to be representing a Charitable organisation to recruit an experienced Talent and Learning and Development Manager.

It is a full-time position, with hybrid working onsite near Kingston upon Thames (and occasional visits to a site in Guildford), and from home (2days). Paying up to £47,000 (depending on experience).

You'll be responsible for the full employee lifecycle—from recruitment to onboarding to L&D. Through team collaboration, you’ll focus on strategic workforce planning and creating a robust L&D programme.

Key deliverables:

• Develop and deliver a forward-looking Learning & Development strategy
• Drive workforce and succession planning
• Manage our Learning Management System (Litmos)
• Support EDI and wellbeing initiatives
• Lead recruitment, onboarding, and induction processes
• Partner across departments to promote career development and continuous improvement

Essential criteria:

• CIPD Level 5 (or equivalent) in Learning and Development or HR
• Strong experience in talent management and training delivery
• Excellent project management and communication skills
• Proficiency with people systems and data analysis
• A collaborative, solutions-focused mindset

Please apply now as applicants are under constant review, and this role may be filled prior to the ad closing. For any additional questions, please reach out to Annabelle at MLC Partners.

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.

About the role:

Milton House is a 15-bed mixed-gender accommodation service in Islington, supporting adults facing multiple and complex challenges. With a small and dedicated staff team, we provide tailored casework to residents whose needs may include mental or physical health issues, substance use, histories of offending, or support with living skills and wider aspirations. Our aim is to create a safe, welcoming and well-managed environment where people can build stability and take positive steps towards independent living.

You'll play a vital role in ensuring the smooth running of the service, balancing housing management responsibilities with maintaining the highest standards of cleanliness. Each day you will carry out a thorough clean of the building, including communal areas, bathrooms and offices, helping to create a space where residents and staff feel respected and supported. You will also act as the first point of contact for residents, visitors and contractors, support stock control, uphold health and safety compliance, and assist with practical housing management. Alongside this, you will contribute to the wraparound support we provide, helping residents to keep appointments, manage their budgets and develop the skills they need for greater independence.

This is a role where the impact of your work will be felt immediately, not only in the running of Milton House but also in the daily lives of the people we support. At SHP, we believe in investing in our staff, offering genuine opportunities for progression and growth. By joining our team, you will be part of an organisation that is committed to transforming lives across London, while also developing your own career in a supportive and forward-looking environment.

The working rota for this role is Monday - Friday. 

About you:

• Have strong customer service skills.
• Have a genuine interest for working with people with multiple disadvantages.
• Are reflective and can respond positively to challenges.
• Adaptive work approach to fit around the various needs of the people we work with.
• A basic understanding of basic repairs and maintenance.
• Have a flexible and resilient approach to their work.
• Is creative and innovative in the way they think and equally apply those qualities to their working practices.
• Are thorough and detail orientated.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 14th September at midnight

Interview date: Monday 22nd and Tuesday 23rd September online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Are you an experienced Finance Business Partner looking for a role where you can make a real difference in the charity sector? 

We have a fantastic and rewarding opportunity for a Finance professional to join Mencap as Finance Business Partner (FBP). This role is a fixed-term contract for 12 months to cover a maternity leave. The role will be supporting the operational division that provides care and support to adults with a learning disability across England, Cymru and Northern Ireland. 

We are looking for someone who is a confident communicator with both finance colleagues and operational staff, adapting their style to their audience. Someone who is well organised, can prioritise their workload and have the ability to maintain accuracy and attention to detail while working to tight deadlines will thrive in this role. 

The successful candidate will use their commercial awareness and work with management teams to help deliver strong financial performance across the region they support, providing timely and accurate financial information to a variety of stakeholders. 

We will consider both full-time and part-time applications and there is flexibility around where the role is based. We have large offices in London, and Peterborough and smaller offices located throughout the UK. If there is no office available within a reasonable distance, the role may be offered as home-based with some travel for team meetings. 

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap! 

What will it take? 

To be successful as a Finance Business Partner you will be expected to have: 

• Excellent written and verbal communication with ability to convey financial information to non-finance colleagues and senior management. 
• A desire to drive improvements in financial understanding & accountability to deliver a first class commercial and customer focused service. 
• Strong collaboration skills including the confidence to challenge others. 
• Ability to interpret a range of financial/operational information and reach quick judgements. 
• Experience in financial analysis and reporting. 
• Appropriate planning, organising and strategic business planning skills. 
• An ACA, ACCA, CIMA qualification or hold a similar and relevant qualification. 

The scope for this role is vast and we are looking for an ambitious and driven individual to join us! 

If you have the relevant skills and experiences we are looking for and this opportunity sounds like the perfect role for you, please apply with your up-to-date CV. Interviews are due to be held w/c 22nd September via Microsoft Teams. 

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

As the HR Advisor at The Careers & Enterprise Company, you will report to the HR Manager and play a crucial role in supporting the business and wider HR team in a diverse HR generalist role that offers a great opportunity to grow and develop across a range of HR functions. You will cover a range of duties including providing HR advice and support to the business including line managers and employees, proactively helping to manage timely responses to internal and external enquiries to the HR shared inboxes, managing the monthly payroll and supporting with a range of administrative and reporting duties. You will also get to work directly with the HR Manager on the wider HR strategy including employee engagement, recruitment, systems and data analysis.

We are looking for a qualified HR Advisor or an HR professional that aligns with our company mission, who is ambitious and looking to progress their career in a new role. You will be pro-active and highly motivated, with exceptional interpersonal and communication skills that is comfortable interacting with staff at all levels. The ideal candidate will have experience in a similar role and will be able to hit the ground running in this rewarding, busy and varied role.

We are a friendly team of three people that reports into the Director of HR and Operations and are looking for a true team player that has strong ethics, understands the confidential nature of working in an HR team coupled with a good understanding of HR processes and procedures.

Location: Central London/hybrid working with attendance in the office required 2 days per week.

Contract: Full-time, fixed term for one year.

Our organisation has a privileged opportunity to make a difference to the lives of millions of young people, helping to inspire and prepare them for the fast-changing world of work, and we want you to help us make it happen.

To apply, please visit our website via the apply button, complete the application form and cover letter and upload an anonymised version of your CV.

Please describe in your cover letter: 

• How do you meet the experience, skills and competency criteria detailed in the job profile?  
• Are you CIPD or part CIPD qualified or working towards a HR qualification?

Closing date: Midnight on 30th September 2025.

It is our policy to review all applications within two weeks from the closing date. If you do not hear from us within three weeks following the closing date, then your application has unfortunately not been successful on this occasion. We are unable to provide feedback to candidates who have not been shortlisted and attended an interview.

Corporate Partnerships Manager

Permanent, Full Time, Hybrid

Location: This role can be based in any of our UK offices. Our UK locations are Cardiff, Edinburgh, London, and Warrington. You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We're committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don't have to be Christian to work here - we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we're open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.

About the role

Reporting into the Partnerships and Business Development Lead, the Corporate Partnerships Manager plays a key role within the Partnerships & Impact Funding team.

The Corporate Partnerships Manager will provide strategic leadership to develop and deliver an ambitions strategy for Christian Aid's corporate partners, with a focus on driving income and impact outcomes through private sector partnerships.

The post-holder will champion an 'in-country first' approach, influence the organisations' private sector engagement, and expand its' influence globally.

Some of the main areas of responsibility for the role of Corporate Partnerships Manager are:

• Lead the creation and implementation of the strategy for corporate partnerships, prioritising an 'in-country first' approach to maximise impact whilst aligning with organisational values and goals.
• Establish and maintain a robust pipeline of strategic corporate partners, ensuring alignment with organisational goals.
• Drive income growth through securing principal gifts from corporate partners.
• Actively promote collaboration across departments, external partners, and international networks to maximise impact.
• Shape Christian Aid's private sector engagement strategy by identifying opportunities for innovation and long-term value creation

About you

Who we are looking for:

Essential

• Significant experience delivering high-performing corporate partnership strategies ideally within international development organisations.
• Demonstrable track record securing substantial principal gifts from corporate partners (six or seven figure).
• Advanced knowledge of sector trends, innovative finance mechanisms, UK/international corporate models, and private/public finance approaches in the impact space.
• Highly developed skills in influencing, negotiating, producing high-quality propositions/reports, organisational planning, financial management and analytical thinking.
• Highly developed skills in independent working and influencing senior level stakeholders.
• Understanding of Corporate Sector trends and environment.
• Understanding of Corporate Fundraising approaches and strategies.
• Understanding of Corporate Social Responsibility and Corporate Sustainability issues.

Desirable

• Demonstrable experience in Private Sector leadership in either C-suite or a CSR department.
• Understanding of ESG investment trends and development finance.
• Highly developed existing network throughout the Private and Public Sector

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid's faith identity.

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.

For Salary details for this role, please refer to the Salary band by location.

Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its headquarters in New York and London. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The purpose of the role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC to help people impacted by conflict and disaster. The purpose of this role is to support the Director, Mass Markets by implementing the Retention strategy in order to generate long-term sustainable growth, cultivate a loyal and engaged donor base and maximise net revenue.

As Retention Marketing Manager, you will be responsible for annual operational planning and delivery across for the retention programme, including for emergency appeals. You will work closely with the Director, Mass Markets to create and manage significant annual budgets, ensuring return on investment is maximised at all times. Supported by the Retention Marketing Executive, you will oversee all campaign activity, ensuring that it meets the strategic objectives and financial goals of the department.

You will be part of a department focused on excellence, with significant opportunity to lead on change and drive impact and growth.

Key accountabilities

Strategy and planning

• Support the Director, Mass Markets in the development and delivery of the retention strategy and priorities
• Identify, scope and deliver new and innovative opportunities that advance the retention strategy
• Manage retention operational planning, including leading annual, quarterly and monthly planning sessions, defining key deliverables and ensuring all activity supports the aims of the retention strategy
• Manage the monitoring and reporting framework to track performance against strategic objectives
• Identify and brief support requirements with internal and external partners in order to maximise activity and ensure the smooth running of back-office operations
• Build, manage and distribute a detailed marketing plan (refreshed quarterly) in line with strategic priorities and objectives, ensuring activities are co-ordinated, integrated and maximised with other Mass Market UK teams.

Budget management

• Manage segments of the annual budgeting and quarterly reforecasting process, identifying opportunities for savings, additional investment, or budget reallocation
• Focus on maximising return on investment at all times, and make suggestions for contingency action as necessary to achieve budgeted income target
• Lead on tracking and reconciling retention income and expenditure budget lines, providing variance reporting to support the Director, Mass Markets regular financial reporting

Campaign management

• Oversee, plan and deliver multi-channel revenue and engagement campaigns, including emergencies, ensuring all activity is designed to inspire and engage supporters
• Oversee the design and implementation of customer journeys across all segments and products, in order to increase loyalty, average value and product holdings
• Lead the development and management of the mid-level portfolio, including regular communications, donor events, and identification and development of prospects into active donating advocates of the IRC
• Oversee work to ensure it is completed to standard, on time and within budget and act as overflow support during peak times, such as emergencies
• Work closely with equivalent team members in other national markets (i.e. Korea, Germany, Sweden, US) and the Mass Market support team to ensure all activity is coordinated and maximised

Insight, analysis and data management

• Work closely with the Analytics team to identify and manage analytics requirements and to draw actionable insights from performance data
• Oversee and sign off detailed end of campaign reports, ensuring all relevant information is documented and used to inform future activity
• Monitor day-to-day metrics, identifying and acting on performance issues and opportunities

Leadership and management

• Line manage and develop the Retention Marketing Executive(s), ensuring performance objectives are managed throughout the year and opportunities for training, development and progression are identified and prioritised
• Work closely with other team members to increase connection across Mass Markets, with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation
• Manage day-to-day relationships with external suppliers, ensuring performance is to standard and opportunities to drive value for money from existing and new suppliers are identified, and supporting with the preparation of quarterly business reviews, as required

General

• Keep up to date with the sector developments in individual giving to ensure IRC is at the forefront of fundraising developments
• Maintain an up-to-date knowledge of current legislation, best practice and industry standards and adhere to all relevant regulation including the Fundraising Regulator and ICO.
• Ensure all fundraising and marketing is ethical, effective and supporter centric
• This post may involve some travel, overnight stays and very occasional working outside core office hours, e.g. during an emergency appeal
• Undertake any other additional tasks as requested by the Director, Mass Markets

Person specification

Experience:

• Experience and understanding of Individual Giving and retention programmes, with a proven track record of successfully delivering revenue and engagement activities across multiple channels**
• Experience of line management**
• Experience and understanding of creative process and relationship with brand identity through different channels and audiences**
• Experience of operational planning and campaign management**
• Experience of working in a fast-paced, high performing team
• Experience working for a centralised, international organisation would be an advantage

Skills, Knowledge and Qualifications

• Understanding of cash and recurring revenue business models**
• Proven experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive campaign and programme performance
• Driven and proactive with a solutions-based approach
• Excellent verbal and written English and the ability to produce high-quality reports
• Commercially minded, with the ability to balance both long-term and short-term activity and objectives
• Excellent IT skills across Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Numerate with excellent data analysis and interpretation skills, ideally with understanding of analytical software such as PowerBI
• Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload
• Strong interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels

Language Skills: English (fluent). No other languages necessary.

£230m legacy income. Help fund a third of our research. Improve countless lives.

Legacy Partnerships Team Manager (Legacy Giving/ Pledge)

£42,000- £47,000 +

Reports to: Senior Proposition Manager

Grade: M1

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location. Home-based Managing a home based team. Occasional travel to London for extended leadership team meetings c.x4 a year

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 12 September 2025, 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

Recruitment process: One competency-based interview

Interview date: W/C 22nd September

How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.

At Cancer Research UK, we exist to beat cancer.

We are looking for a passionate, ambitious and experienced people manager to join us as a Legacies Partnership Team Manager. In this role you will lead a team of c6 Legacy Partnership Managers and a Performance and Operations Manager, based regionally, who deliver the team's regional strategy by managing relationships with c.800 law firms providing our Will Writing services across the UK

Gifts in Wills (or ) account for around a third of our income. In 2023/24, we received from legacies to fund our life-saving research.

In this role you will be helping to define the Professional audience engagement strategy and translate it into divisional strategies for your team to go out and deliver. We are looking for candidates either with a background in Legacies or Financial services, who have experience partnering and managing relationships with professionals audiences. You'll be solution driven and an expert identifying areas for continuous improvements and growth.

What will I be doing?

• Working collaboratively with legacy colleagues to develop, plan and oversee the delivery of the professional partnership engagement strategy

• Support the Performance Manager in monitoring and reporting on the growth and engagement of our professional network

• Work as part of cross-functional team to maintain our market share by developing a community of best practice in building professional partnerships focussing efforts and resources in areas to optimise impact

• Lead the development of the professional partner engagement strategy, working collaboratively with colleagues to oversee, monitor and report on performance against objectives and KPIs

• Working with product development teams, commission insight to inform new engagement tools and products for this audience

• Manage and motivate a team of Legacy Partnership Managers to enhance professional partner engagement activity and building on these relationships, where appropriate, to complement the legacy giving product strategies

• Encourage a culture of empowerment, building a community of best practice across the team

• Work collaboratively as part of cross-functional team to deliver initiatives aligned to the legacy operational plan

• Continually seek opportunities to challenge and improve ways of working 

What are you looking for?

• Experience of managing and motivating a large team within a professional service or legacies setting.

• Excellent stakeholder engagement and management skills, with the ability to quickly get buy in and work collaboratively

• Experience of budget management

• Proven ability to work well under pressure

• Problem solving skills. Ability to overcome issues, propose solutions and make sound commercial decisions

• Ability to identify and build on new opportunities

• A flexible approach, to comfortably manage ambiguity and changing environments/contexts

• Excellent communication and relationship building skills, creating connections to make great things happen

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

Additional information

For more information about working with us please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Prospectus is working with our client to recruit a Corporate Partnerships Manager. The organisation has a trusted presence in communities across the country, offering practical and emotional support to some of the most vulnerable people in society. Their mission is to offer hope, dignity, and opportunity for all.
 
The charity is seeking an experienced Corporate Partnerships Manager will identify potential new corporate partnerships and prepare pitches and approaches to bring in new relationships with companies for the organisation. The postholder will also account mange and steward both new and existing corporate relationships while proactively generating leads and maximise reactive enquiries.

The successful candidate will bring a proven track record of securing five figure partnerships with companies and delivering income targets, with excellent emotional intelligence and communication skills. You will have ideally built corporate partnership relationships with key stakeholders and worked within a collaborative fundraising environment to achieve team targets. 

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Jessica Stoddart at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
     
At Prospectus, we’re committed to supporting you through every step of your application. To start, please send us your CV. If your experience is a good fit, we’ll share the full job description and arrange a call to brief you before you formally apply. We look forward to hearing from you.

Established in 1997, Jigsaw4u provide a range of services for children, young people, families and vulnerable adults experiencing complex social and emotional difficulties across South West London. Jigsaw4u has experienced considerable growth and development over the past several years. Jigsaw4u’s Board of Trustees and Chief Executive Officer (CEO) have recognised the need for dedicated staffing resource to hold the day-to-day responsibility for the service management function as part of our Senior Leadership Team (SLT).

As a member of our SLT, you will help to deliver and shape and the organisation’s vision and strategy. It will be your responsibility to ensure that Jigsaw4u’s services achieve their goals, meet their strategic objectives and achieve our growth targets while being delivered to Jigsaw4u’s exceptionally high standards.

Under the direction of the CEO, the postholder’s areas of responsibility will be to:

• Line Manage the Service Managers, ensuring that their teams are high performing, reporting and data collection is of a high standard and relationships with funders and other stakeholders are outstanding.
• Ensure that the structure of all Jigsaw4u services are optimised to allow for growth and support staff and volunteers (including trainee counsellors/therapists) to develop key skills.
• Maintain knowledge and awareness of best practice within the charitable sector (and other sectors where relevant), to inform and update Jigsaw4u so that we take advantage of the latest approaches to change, innovation and development which can have a positive impact on our beneficiaries lives.
• Work proactively and collaboratively to identify innovation and business improvement within the SLT to define and agree Target Operating Models and oversee implementation and ongoing review. Use insight, evaluation and analysis to continually inform and refine practice.
• Play a full part in the development of the SLT and deputise for the CEO as required. Work closely with the Service Management Team to develop and deliver an outstanding approach to people management, building a learning culture that delivers high quality, extensive support enabling people to achieve their best as a team.
• Represent Jigsaw4u at formal meetings with funders and other stakeholders and through submission of reports and data requests. Establish new, and strengthen existing, external relationships to promote Jigsaw4u’s profile, influence and reputation.
• Ensure compliance with relevant statutory and regulatory requirements, and adherence to relevant professional codes and standards of good practice.
• Support the CEO in funding and tender applications
• Support the CEO and fundraising team in generating income

As a member of the SLT you will be expected, with training and support, to take an active part in supporting the whole organisation. Experience and aptitude to provide calm leadership and a supportive problem-solving approach to practical problems and judgements involving risk is necessary.

Job Title: EDI (Equity, Diversity & Inclusion) Development Manager

Reporting To: Executive Director of Services 

Staff Responsibility: Facilitators and Co-Facilitators (Bank staff)

Salary: £45,000 per annum

Hours: 35 hours per week

Contract: One year, with extension if successful

Location: Hybrid with currently one day in the office in Kings Cross N1 9LG

DBS: This post is subject to an enhanced criminal record check under the arrangements established by the Disclosure and Barring Service.

Context of job

AFK is a national charity creating opportunities for children and young people who are disabled or neurodiverse, to increase their independence, reach their individual potential and remove the barriers they face. Our vision is a world where there are no barriers to independence for children and young people who are disabled or neurodiverse. As part of this we provide bespoke employment skills training and organise work experience across North London.  

At a national level, we provide mobility equipment not available on the NHS for disabled children and young people up to the age of 25.

Overall Job Purpose

As part of the Service Delivery Team, you will take operational responsibility for managing and developing the delivery of Equity, Diversity & Inclusion (EDI) training programmes. You will ensure that corporate and charitable organisations are equipped with practical tools to build inclusive workplace cultures and create accessible career opportunities for young people with additional needs.

In this hands-on role, you will coordinate consultancy projects from start to finish - overseeing scheduling, delivery, marketing, and evaluation - to maintain high standards and meet income targets. Your work will directly support AFK’s mission to create a fairer, more equitable society for people with additional needs.

You will work closely with AFK’s Co-Facilitators - each bringing valuable lived experience - to ensure all EDI training is authentic, relevant, and informed by their expertise.

Working Conditions

The post is 35 hours a week, normally 9:00am to 5:00pm, Monday to Friday. The post holder may be expected to work some evenings and weekends as required by the job.

28 days annual leave will be given in addition to public holidays.

There is a TOIL policy.

Working Relationships

Provide direct line management to EDI Facilitators and Co-Facilitators.

Build and sustain strong relationships with HR Managers, Inclusion Leads, and equivalent roles within client organisations.

Collaborate daily with the CEO, Executive Director of Services, the Director of Finance and Corporate Services, and Corporate Partnerships Managers.

Principal Responsibilities

Service Development

· Collaborate with the CEO, Executive Director of Services to identify and develop new opportunities for chargeable training services.

· Hold overall management responsibility for the EDI Programme, including its team of Facilitators and Co-Facilitators.

· Advance the organisation’s co-production target by working with the youth leadership group, and with other Service Delivery Managers.

· Lead the ongoing development of AFK’s training offer, ensuring a diverse range of services that promote workplace inclusion and equity for people with additional needs.

Business Development

· Collaborate with the CEO, Executive Director of Services and Fundraising Team to identify marketing opportunities for AFK services supporting voluntary and community groups.

· Ensure all training and consultancy is delivered to the highest standards, reflecting best practice and compliance with current legislation and regulations.

· Work closely with employers and Service Delivery colleagues to create meaningful opportunities for young people with additional needs to gain experience, develop skills, and pursue their aspirations.

· Proactively identify and apply for commissioned opportunities with London local authorities.

General

· Uphold AFK’s Safeguarding Policy and contribute to creating a safe environment for young people.

· Prepare and present regular progress reports to the CEO, Executive Director of Services, the Board of Trustees, and other relevant stakeholders.

· Carry out any other duties as required by senior management team.

Prospectus is delighted to be supporting a national charity as we look to support the organisation appoint a Grants Manager for their Safer Futures portfolio. This position will be offered on a permanent basis, with expectations to be in the London office at least once a week.

The foundation has launched its new 2025–2030 strategy, Elevate Your Impact. This strategy sharpens focus on tackling poverty and addressing systemic inequality, concentrating on some of life’s toughest transitions where the right support at the right time can make a lasting difference.

Safer Futures
The Safer Futures programme supports people as they rebuild their lives following some of the most challenging experiences in life. This includes people navigating the criminal justice system, survivors of domestic abuse, and people seeking refuge and safety in the UK through migration. The foundation fund work that provides direct support, we also back work that challenges and improves the systems surrounding them, systems that too often fail to provide stability, dignity or security.

This Grants Manager role is focused on refugees and people seeking asylum and navigating migration, as part of the Safer Futures programme.

For refugees and people seeking asylum, the journey to safety and stability is often met with enormous barriers. Even after gaining refugee status, many have just days to secure housing, income, and support. Without it, they risk homelessness, exploitation and exclusion.

We fund organisations that help people move from arrival to independence—through safe housing, legal advice, language support, education and pathways into work. We also invest in systemic change, supporting work that seeks to make the immigration and resettlement system fairer and more effective.

The Role
As a Grants Manager, you will play a central role in shaping and delivering funding that makes a lasting difference. You will assess applications, play a key part in decision-making, and build strong relationships with organisations across the refugee and migration sector. You will carry out policy research, deepen your sector knowledge, and visit funded organisations to learn directly from their work. You will also help us refine and improve our approach to grant making, ensuring our funding is as impactful as possible.

The Candidate
We are looking for someone who has experience in impactful grant making and who deeply understands the UK migration policy landscape and the challenges facing refugees and people seeking asylum. You will be an excellent writer and communicator, able to make a persuasive case for funding decisions. You will have a collaborative approach to grant making and value the role of networks and partnerships in achieving change. You will think systemically, recognising how funding can help shift systems, and you will be confident analysing the financial health of organisations to inform effective grant making. The successful candidate will be solution focused and committed to using their expertise in the migration field to contribute to the impact of the foundation.

Next steps
If you are interested to learn more about the position, please apply with your CV. Should your profile be successful, a consultant will be in touch to explore your experience and interest in more detail.