Supporter experience manager jobs in northampton, greater london

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

• Managing incoming calls and emails with professionalism and patience
• Handling tenancy and responsive repair queries
• Raising accurate works orders and liaising with contractors
• Recording and updating resident information
• Supporting rent payments and signposting financial concerns
• Assisting with lettings and void processes
• Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

• Experience in a customer-focused environment with call-handling responsibilities
• Strong written and verbal communication skills
• The ability to prioritise a busy workload and stay highly organised
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• A positive, empathetic and solution-focused approach
• The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Corporate Partnerships Officer

Contract: Fixed term 12-months contract, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £33,323 - £34,894 with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Corporate Partnerships Team harnesses the power of the private sector through strategic relationships that raise much needed funds for WaterAid’s life-changing work. 

About the role

As our Corporate Partnerships Officer, you will provide critical support across all functions of the Corporate Partnerships Team and work closely with Corporate Partnership Team Managers to drive sustainable change.

In this role, you will:

• Lead on administrative support for the Corporate Partnerships Team
• Support the delivery of high-quality partnerships with corporate partners.
• Support the development of new partnerships with corporate partners.
• Support our private sector engagement work to strategically engage business.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience in a charity fundraising, partnerships and/or customer service role.
• Endless drive, enthusiasm and ability to work under own initiative/independently to produce high quality results and meet deadlines.
• Excellent communication skills: written, verbal, presentation and face-to-face. 
• Excellent attention to detail and ability to provide excellent customer service and support to companies or individuals at all levels.
• Strong administrative and IT skills – including spreadsheets – and experience of using customer databases (training given).

Although not essential, we’d prefer you to have:

• Experience and knowledge of corporate responsibility/sustainability
• Experience of working or volunteering in the voluntary sector

Closing date: Applications close 12:00 PM UK time on 15th September 2025. Interviews are expected to take place week commencing 22nd September 2025 and 29th September 2025.

How to Apply: Click Apply to complete the pre-screening questions and upload your CV.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values. 

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

We are recruiting a Communications Officer to join our team, helping us plan and deliver a full programme of engagement opportunities for our 60th anniversary year; drive membership of the charity and recruit volunteers; and deepen engagement with the cause across multiple audiences and touchpoints. 

We're looking for someone who will embody our values of being Attentive, Ambitious, Achievers and will bring all their communications experience to the organisation at an exciting and busy time.

About us

Carers UK’s vision is to create a society that recognises, values and supports carers. As the leading national charity for unpaid carers, we exist to make life better for carers, however caring affects them. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing.

About the role

The Communications Officer has a key role to play in planning and delivering communications to key stakeholders including carers, members, supporters, volunteers, partner organisations, and staff. The post holder will write, edit, co-ordinate and publish content across various channels, including the website, social media, digital, print and through integrated communications and marketing campaigns.

The Communications Officer will deliver consistent messaging, including across all nations, appropriate for audience and channel, that helps build awareness of, and connection to, Carers UK.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 10am, Monday 15 September 2025

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

Head of Fundraising and Development

Connect: North Korea is a fast-growing charity supporting North Korean escapees to build new lives after experiences of systemic discrimination, poverty, and trauma. 

Our organisational income has grown consistently year on year since we registered  in 2018. We now have a series of multi-year grants in place ensuring that 42% of our income for 2026 is already secured. But we are ambitious. We want to do more for our community, so we are looking for a new, dynamic Head of Fundraising and Development to lead and deliver income generation as we scale our work in the UK and globally.

This is a rare opportunity to lead a fundraising strategy and plan across all major income streams—trusts and foundations, individual giving, corporate partnerships, and major donors. This role is an exciting mixture of leadership complemented by  day-to-day delivery. You’ll work closely with the CEO and across programme teams to map out our annual fundraising plan, craft compelling cases for support, develop funder relationships, and increase our funding base by 20% in 2026. 

Position: Head of Fundraising and Development

Responsible to: Chief Executive Officer

Based at: Our offices in New Malden KT3 with some remote/home working.  We will be as flexible as possible to accommodate the right candidate.

Contract: Permanent. Full-time (35 hours per week). Flexible hours/days possible whilst respecting core hours of 10am-4pm

Salary: £45,000 - £50,000 + 5% eligible pension and gym membership

Benefits: 28 days holidays exclusive of public holidays. We also offer 2 additional days on top of this – 1 recharge day where the whole charity closes and 1 day in the week of a staff member’s birthday.

Role objective

Lead our efforts to grow and diversify CNK’s income across individual giving, trusts and foundations, corporate partnerships, and community fundraising. Diversity our income base by increasing our unrestricted income, ensure organisational sustainability by securing multi-year grants and growing individual and corporate donations and grow our annual income by identifying and building relationships with new donor

About you:

Are you passionate about helping others, interested in working with the North Korean community and excited about using your expertise in fundraising to increase our impact? We are looking for a very special candidate to join our small team: a person who knows what success looks like and the steps that need to be taken to get there. A person who rolls up their sleeves and gets stuck in, but most of all, a person who can build relationships - with our team members, our community, our donors and drive through positive change for the benefit of all. 

General duties and responsibilities will be:

Work closely with Chief Executive to:

• Develop our five year organisational fundraising strategy and fundraising action plan for 2026. 

• Draft fundraising targets and KPIs based on current income levels and our delivery plans for 2026

• Lead and coordinate all CNK fundraising activity from Trusts and Foundations, corporate donations and individual giving including identifying new funding sources, drafting applications, delivering individual giving campaigns and communicating with supporters.

• Recruit and support a team of volunteers who help with communications, social media content and community fundraising. 

• Build relationships with major donors, corporates, charitable Trusts and Foundations and other institutional funders

• Attend networking events and meetings with potential donors

• Ensure all fundraising meets the Code of Fundraising Practice, safeguarding standards, GDPR compliant and CNK’s values;

• Report quarterly on fundraising progress to Chief Executive and Board of Trustees

To apply:

Please send CVs and cover letters addressed to Michael Glendinning. Applications are rolling until we find the right candidate.

We welcome and encourage applicants from all backgrounds and do not discriminate on the basis of age, disability (physical or learning), LGBTQI+ or relationship status, pregnancy and maternity, race, religion and belief, gender or social class.

Corporate New Business Lead

Up to £34,000 per annum + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey

(Flexible working options available, part-time considered)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint an experienced fundraiser to help build income from corporate fundraising with an emphasis on securing long term and strategic partnerships.

Reporting to the Corporate and Community Fundraising Manager, you will be responsible for proactively generating significant income from five and six figure corporate partnerships by managing the new business pipeline, identifying new opportunities, building relationships and networking with key stakeholders and producing compelling applications and creative partnership proposals.

This is an excellent opportunity to build on previous experience and develop your skills in business development. Previous experience of securing high value, strategic partnerships in the third sector would be beneficial. The team has a proven track record in winning prestigious corporate partnerships which include: Macfarlanes LLP, Invesco, Knight Frank, Deutsche Bank, Nomura and high street names such as Kurt Geiger. Responsible for a third of the charity’s income the team are driven, highly motivated & results orientated.

Location: Leatherhead, Surrey, flexible working options available and part-time will be considered for the right candidate.

What we’re looking for:

• A friendly, enthusiastic and experienced corporate fundraiser who achieves results through people – you are socially focused and resilient, enjoy networking and are able to quickly connect with others and build effective working relationships.
• A motivating, empathetic and persuasive communicator – you are an experienced bid writer and a confident public speaker with experience of presenting to panels or addressing large audiences
• Knowledge of different corporate fundraising initiatives, including charity of the year, cause related marketing and strategic partnerships – you understand the components of a mutually beneficial and multi-faceted partnership, and have proven experience of prospect management and winning new business.
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• Confident use of MSOffice and experience of using a database – you have strong attention to detail, won’t miss a deadline and record accurate data using CRM systems.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please email your CV & covering letter to us via the link.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead with the dates to be confirmed.

We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

The Role

The purpose of this role is to support the Global Fund Development Team with the day-to-day smooth running of activity and operations. The role holder will offer administrative support in relation to operations, communications, events, meetings, and travel. It will also offer ad-hoc project and campaign support, and administrative support to the Director of Fund Development in their leadership of the Global FD Operations team.

The Key Responsibilities

FD Team Support
1. Managing the team inbox and co-ordinating timely response to incoming queries
2. Updating the donor database and supporting the FD Ops team with Database administration and data cleansing
3. Providing support for planning and delivery of in-person and online global events
4. Scheduling & minuting meetings, including managing room bookings
5. Managing team outlook calendars and maintaining SharePoint site
6. Engaging suppliers and submitting invoices
7. Coordinating and executing team Finance Administration
8. Supporting onboarding and induction process for new team members
9. Organising team meetings and social events
10. General office coordination (e.g. mail, stationary, supplies, marketing collateral etc)
11. Supporting other ad hoc tasks and activities as required

Administrative Assistance to Director of Fund Development
1. Managing diary and appointments
2. Booking travel and accommodation for FD Director and other global team members
3. Manage the monthly credit card expense claims
4. Drafting and sending letters and emails on behalf of the Director
5. Liaising with other departments and supporting cross-team problem solving
6. Preparing and formatting PowerPoint presentations

The Ideal Candidate

• Experience of data processing & data management in a CRM (or similar system)
• Experience of managing and co-ordinating customer/client/donor communications and queries
• Ability to operate as a competent professional with minimum supervision
• Excellent interpersonal skills
• Tactful, discreet, and diplomatic
• Organised with an attention to detail
• Strong in written and verbal communication
• Solid numerical skills
• Good knowledge of Microsoft Office programs, including Word, Excel, PowerPoint and Outlook
• Hard working, diligent, resilient, flexible, and adaptable
• Commitment to the vision and mission of the organisation

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community services to support local older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Katherine Low Settlement’s work with older people 

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. 

Our services include Battersea Bites, Age Well and Core social activities and digital inclusion.

We work with people 50+ to: 

• Encourage active and independent living 

• Reduce isolation and loneliness 

• Improve well-being and prevent ill-health 

• Engage members to be dynamic and contributing members of the Wandsworth community.

Key Objectives for this Role 

Oversee the day-to-day running of our Battersea Bites Programme that includes a lunch club for people 50+ that runs on Tuesdays, Wednesdays and Thursdays and a healthy eating session on Mondays. This includes leading in the planning, shopping and preparation and provision of meals, the responsibility for the day-to-day running of the kitchen including overseeing a team of volunteers and ensuring compliance with relevant Health & Safety and Food Hygiene requirements. 

Roles & Responsibilities 

Planning 

• Plan and develop a monthly lunch service menu, a month in advance, using creative license to provide nutritious, varied, and satisfying meals that meet diverse dietary requirements (e.g., allergies, cultural needs, vegetarian/vegan options) while strictly adhering to Health & Safety and food hygiene regulations. 

• Develop ideas for Battersea Bites Healthy cook and eat/ other sessions with the Age Well Team.

• Handle purchases and expense tracking using the Soldo card, ensuring full compliance with the bank card usage policy, and submitting all receipts and records promptly and accurately for financial oversight and reporting, for which training can be provided.

• Create several themed menus throughout the year which will engage members. For example, a Summer Lunch, an Afternoon Tea, etc.

• Support the planning of the older people’s lunch club with older people themselves

• Support the Elders team to welcome and support new members to feel part of the programme. 

Delivery 

• Complete a weekly food shop either online (we currently use Asda delivery service) or locally, buying fresh ingredients weekly which fall within the financial budget. 

• Prepare, cook and serve healthy meals, ensuring dietary needs are met 

• Undertake stock control such as stock rotation, ensuring all food items are labelled with expiry dates and disposed of when necessary. 

• Ensure all equipment is ready and set up for the lunch club service. 

• Ensure the security of the kitchen and store cupboards to provide a safe working environment. (Our cupboards are locked.)

• To ensure routine day-to-day as well as specialised cleaning of kitchen equipment, work surfaces, kitchen floors and storage areas. 

• Keep accurate and up-to-date records, including the health and safety folder containing opening and closing checks. Training can be provided.

• Ensure your hygiene and cleanliness are of the highest standard, and those of anyone entering the kitchen, including volunteers, are suitably dressed and uphold the same standards 

• Be part of and work closely with the Elders Team at KLS 

• Support elders who attend the club so that the sessions are safe and enjoyable for them.

• Inform the Manager (or in their absence the Head of Service) of any concerning incidents, compliments, complaints or accidents (including safeguarding issues).

• Demonstrate strong problem-solving skills by quickly and calmly addressing kitchen challenges and ensuring smooth meal preparation under pressure.

• Take part in the monitoring and evaluation of the programme under the guidance of the Managers of the 50+ programme

• Coordinate with staff and volunteers to ensure efficient meal service.

• To attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively

• To actively assist in the continuation of our high food hygiene rating

• Have acquired or are willing to Level 2 and Level 3 Food Hygiene Certificate

• Actively participate in meetings such as supervision and appraisals, and staff meetings. The manager reviews progress, reflects on goals, and completes agreed actions and tasks within set deadlines to support ongoing development and programme success.

Coordination of Battersea Bites Volunteers 

• Form and build positive working relationships with volunteers who work within Battersea Bites. 

• Take responsibility for coordinating individual volunteers and respond effectively to their feedback, and report any concerns to the Core Manager.

Undertake Other Duties

• To comply with any reasonable request from KLS Management to undertake work of a similar level that is not specified in this job description.

Person Specification 

Essential Experience & Skills

• Track record of catering and basic cooking
• Proven experience of working or volunteering with older and/or vulnerable people in community settings
• Strong communication skills – both verbal and written
• Understanding of healthy eating and nutrition
• Full understanding of health & safety, including food hygiene (though training is also provided)
• Personal attributes to include being caring and compassionate / hard working / organised / creative / take initiative / reliable / ability to work under pressure
• Ability to work as part of a small team, whilst also working independently
• Committed to KLS’s mission, vision and values

Desirable Experience & Skills

• Experience of overseeing volunteers
• Knowledge of Battersea / Wandsworth

Further Information 

•  Katherine Low Settlement is committed to Diversity, Equity and Inclusion 
• All offers to work at Katherine Low Settlement are subject to satisfactory references, which is standard KLS policy applicable to all roles. KLS also ask for an enhanced DBS (formerly known as CRB) check 
•  You will adhere to matters of confidentiality concerning this role and the KLS team

The above job description reflects the position at the time of writing; it is not intended to be a task list but indicates the general level of work involved. It is expected that duties will be reviewed and revised as required.

Do you have a strong grasp of UK tax regulations, a passion for compliance, and a desire to use your skills for a greater purpose? 

We are seeking an experienced Tax Accountant to join our Finance team, supporting the Head of Global Controllers and Deputy Financial Controller in ensuring charity tax compliance across the organisation. 
 
Key responsibilities would include:

• Preparation and submission of VAT and Corporation Tax returns
• Providing expert tax advice and design - Monitoring tax developments and advising teams and senior leaders on complex charity tax matters
• Maintaining and reviewing tax processes and systems

You will be a Chartered Tax Advisor or a qualified accountant with experience of partial exemption and reverse charge VAT and of providing tax advice in the charity sector.

If you are looking for an opportunity to utilise your technical expertise in a purpose-driven environment, we would love to hear from you. 

Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office at least 2 days a month. 
 
Please note: This is a part time role working 21 hours per week. The full time salary is £51,460 per annum and the part time salary is £30,876 per annum.
 
All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Ivy Rock Partners is proud to be exclusively supporting an outstanding Academic organisation in London. With a rich heritage and a bold future, this organisation requires an experienced Accounts Receivable Clerk to join their collaborative finance team.

The Role:
This is a fantastic opportunity to join a thriving team, reporting into the AR Manager, and take ownership of the sales ledger and cash collection process.

Key Responsibilities:

• Responsible for cash collection across multiple international territories.
• Manage and monitor customer accounts, ensuring timely collection of outstanding balances.
• Raise invoices accurately and in accordance with customer agreements.
• Reconcile accounts and resolve discrepancies swiftly.
• Liaise with internal departments to address billing issues and streamline processes.
• Assist with month-end close procedures and reporting as required.

What We’re Looking For:

• Proven experience in Accounts Receivable or credit control roles.
• Strong reconciliation skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Excel and familiarity with accounting systems (MS Dynamics advantageous).
• A proactive, problem-solving approach and ability to thrive in a fast-paced environment.
• Public sector experience

What’s On Offer:

• Be part of a high-calibre, supportive finance team.
• Career progression opportunities within an outstanding organisation.
• Hybrid working.

SHAK (South Hampstead and Kilburn Community Partnership) is a resident led charity based on the Alexandra and Ainsworth estate in the Kilburn Ward of Camden, London, dedicated to supporting residents and young people living in an area of high deprivation. 

Our Mission is to work with local young people and adults to improve well-being, inclusion and life chances by nurturing talents, passions, skills and confidence. 

Our Vision is of a place where everyone can live, learn and grow together. 

We do this by identifying and meeting local needs with a range of opportunities in areas of lifelong learning, youth activities, community involvement, employment support, advice and guidance, volunteering, events etc. 

If successful you will be based at “The ARC Youth Club”, an estate based youth led centre with integrated music studio, kitchen, games and "chill-out" space. The ARC engages approximately 250 young people per year and plays a vital role in their welfare and development outside of school. In holidays we offer a full program of activities and free meals for young people who may otherwise miss out. 

You will deliver a range of activities e.g. cooking, arts & crafts, sports, trips, music, events etc. You will also offer support and guidance for local young people and enable them to develop life long skills while designing and running their own projects, forums etc. In school holidays you will be required to work an expected 28 hrs a week as we offer a full program of activities and free meals for young people 

At SHAK we are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds. 

Duties Include: 

Promoting and delivering activities for young people aged 9-19 yrs  (up to 25yrs for young people with SEND), 3 nights a week during term time, hours 3-8pm (Tuesday, Wednesday & Thursday), and 4 days a week during school holidays, hours 11.30am-7pm (Tuesday-Friday). There also may be times when you are required to work outside of these hours 

Engaging with a range of young people from diverse backgrounds and with multiple needs 

Ensuring safeguarding standards are maintained and other policies and procedures are upheld 

Facilitate and support intergenerational projects  

Working in partnership with other organisations to meet local needs 

Acting as an effective part of youth team and wider SHAK team supporting community activities as needed 

Admin and reporting duties as required 

Skills & Experience 

• Minimum Level 3 youth work qualification or equivalent and significant, relevant experience of youth service delivery. 

• Experience of engaging girls in youth programmes successfully 

• Knowledge of youth policies, safeguarding procedures and legislation 

• Good communication, people skills and ability to work effectively as part of a team. 

• Ability to relate, support and engage with wide range of young people 

• Proficient with computers, social media and other modern technologies 

Personal Attributes 

• Highly motivated and driven by positive values and commitment to motivating others  

• Flexible and adaptable against a background of change 

• Resourceful- ability to work on own initiative and solve problems 

• Good punctuality, organisational and presentation skills 

• Creativity, resilience & commitment 

All recruitment is done in line with safe recruitment practices’ 

If successful an enhanced DBS check will be required. 

This post is covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

Ready to make a real difference through digital? Be our new Senior Digital Marketing Officer.

We’re looking for a proactive and skilled digital marketer to help us grow our reach and connect with our audiences. You’ll bring hands-on experience in planning and delivering multi-stage paid digital campaigns, along with a curious mindset that drives continuous learning and improvement.

Confident using data to shape decisions and optimise performance, you’ll work within our in-house digital marketing team to deliver brilliant, insight-led ads for teams across the charity.

What you’ll do:

• Plan, deliver and manage activity across platforms including (but not limited to) social, PPC, paid search and display. 

• Work across teams to create and deliver bespoke, insight-led integrated campaigns, building digital confidence through collaboration.

• Own planning, budget management and digital decisions for your campaigns, ensuring joined-up, insight-led journeys.

• Champion digital best practice and share learnings to support wider strategy and improve team processes.

• Create engaging, on-brand content in partnership with Content and Creative.

• Manage external agency delivery to ensure work is well-briefed, insight-led and high performing.

• Report on campaign performance, using test-and-learn approaches to optimise live activity and inform future planning.

• Actively seek out new technologies, tools and tests to improve the charity’s digital marketing.

What you’ll bring:

• Strong skills in end-to-end digital marketing across Google (Search, Display) and social media. Confident in PPC optimisation and performance tactics. 

• Confident digital project manager with the ability to work across channels and with diverse stakeholder teams.

• Proven experience growing and engaging audiences through a range of digital channels and tactics. 

• Confident understanding of performance reporting and analysis, with proficiency in tools such as GA4, Semrush and Google Tag Manager 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home. You’ll be expected to attend the office at least 1–2 days a month, with flexibility. You’ll be required to cover your own travel expenses to the office.

Interviews for this role will be held in person at our London Office on 30 September 2025

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

About the Choir with No Name

The Choir with No Name has been running choirs involving people impacted by homelessness and marginalisation since 2008, and we currently have choirs in Birmingham, Liverpool, London, Cardiff, Coventry, Sheffield and Brighton. We were founded on the premise that singing makes you feel good; it distracts you from all the nonsense in life and helps you to build confidence, skills and genuine, long-lasting friendships. Each choir gets together to rehearse every week and share a meal together at the end of rehearsal. Our values are family, fun, inclusion and integrity.

Job Purpose

We are looking for maternity cover for our part-time Finance and Data Administrator role. As Finance and Data Administrator, you should have a proactive mindset and a positive attitude. You should have some previous administrative experience and a meticulous attention to detail. You will be responsible for ensuring the accuracy of the Choir with No Name’s finances and impact data. We are looking for someone who is comfortable working independently with a helpful and can-do attitude, a quick learner with a calm disposition when under pressure and able to work accurately and to deadlines.

We particularly welcome applicants from people with lived experience of homelessness.

• Reports to: Head of Development
• Hours: avg. 12 hours a week, flexible across the month to account for busier times/finance deadlines
• Location: Work from home, UK based (home working allowance given)
• Salary: £24,722 (pro rata)
• Annual leave: 25 days per year, pro rata, increasing 1 day per year pro rata with each year of service (to a maximum of 30 days)
• Employee benefits: Employee assistance programme, flexible working
• Contract: Fixed term 11-month contract

DEADLINE FOR APPLICATIONS: 9am Monday 15th September 2025

JOB DESCRIPTION

Invoices and expenses

1. Inputting all expense invoices, staff expenses & petty cash transactions into accounting software (Xero), ensuring everything is coded to the right budget line
2. Issuing invoices for suppliers, ensuring payments are received in a timely manner and recording them in Xero.
3. Sending a monthly reminder to freelancers and choir managers to submit invoices & completed petty cash books in time for month end deadline
4.  Saving invoices into SharePoint and ensuring these records are complete and up to date every month
5. Cross checking bank statements with income and expenses, ensuring all transactions are accounted for, identifying missing invoices/receipts and chasing the relevant staff
6. Updating our contact and invoicing details with suppliers and freelancers

Donation administration

1. Recording all donations & donor info in our donor CRM database (eTapestry)
2. Producing income queries and reports when required

Impact data

1. Inputting member survey data as well as other impact data as needed
2. Producing reports on impact data as needed

Finance reporting

1. Input cash basis income and expenditure into a monthly cash flow spreadsheet and create summaries for Choir Managers
2. Consolidating income data from multiple online donation platforms and in varied formats into a single monthly report
3. Producing month end platform and database income reports for our bookkeeper
4. Support the Head of Development with month and quarter end reporting for the board of trustees.

General administration

1. Minuting quarterly board and committee meetings

PERSON SPECIFICATION

Knowledge and Skills

Essential

• Alignment with our values of family, fun, integrity and collaboration
• Meticulous attention to detail
• Self-motivated and able to work independently
• Confident with numbers/maths
• Good time management
• Good communication skills
• Excellent knowledge of Excel and use of formulae
• Ability to work to hard deadlines
• Plenty of common sense
• Ability to learn quickly and use initiative to get the job done
• Trustworthy and honest when handling confidential information

Desirable

• Knowledge of basic bookkeeping
• Experience using of online accounting software ie: Xero
• Experience of using donor databases/CRM systems such as eTapestry/Raisers Edge
• Experience using Microsoft 365 programme suite incl. Teams, Outlook, Excel

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Social Care IDVA

Salary: £26,000 - £32,000

Location: 4 days located across Royal Borough of Kensington and Chelsea Social Care with 1 day per week remote working

Contract: Fixed term – March 2026 (with the view to extend)

Hours p/w: 35 hours per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

The Social Care IDVA will work within a dynamic, fast paced, crisis intervention, advocacy, and support service to ensure the voice of survivors informs every stage of the process, specialising in working with women whose families are involved with Family Children Services and risk to children is a factor. You will work to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women, focusing on working with those aged 18 and over who access the domestic abuse service. This role is part advocacy, part training/education and project work to improve response to victim/survivors experiencing domestic abuse. You will be embedded in the local authority Family Children Services team, working with Social Care professionals to ensure they adopt a trauma informed approach, can recognise the dynamics of domestic abuse and are providing more holistic support. You will be the domestic abuse subject matter expert on site, upskilling fellow professionals and acting as a point of contact for any clients experiencing domestic abuse and support requirements from Family Children Services.

The borough has a focus on prioritising and developing good DA work in social care and this is an opportunity to be a major player in institutional change, ensuring that women accessing Family Children services for their children have an improved experience and that the local authorities are leading the way for all survivors engaging with their services.

Advance delivers nationally accredited, quality marked services in Hammersmith & Fulham, Westminster, Kensington & Chelsea, Brent, Ealing, and across parts of East London. We work within a coordinated partnership response to domestic violence to provide independent domestic violence advocacy and support for women, children and young people and women’s community services for women who are involved in the criminal justice system, in anti-social behaviour or are at risk of breaking the law.

About You:

You will have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse in various areas of need, with particular knowledge on children safeguarding/legislation. As an experienced domestic violence advocate who has worked with complex and multiple needs, the post holder will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis. Experience of direct work with female survivors of domestic violence, of supporting women with child safeguarding, needs, and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision.

To be successful as the Social Care IDVA you will need the below experience and skills:

You will establish positive, proactive, and innovative working relationships with housing services and partner agencies. Provide high-quality crisis intervention, information, advocacy, and proactive support to women referred to the service, in respect to risk management and safety planning, criminal and civil remedies, housing, health, welfare rights, and children’s legislation.

Your abilities extends to assessing the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support and identify and refer to services appropriate to their needs. Advising women of their rights and options for seeking help and support from other agencies and proactively advocate to ensure barriers to accessing support and protection are reduced. You will work as an advocate and educator to raise awareness and upskill professionals within Children Social Care plus work with colleagues to successfully develop and deliver training.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.