Supporter experience manager jobs in West end, greater london

Are you passionate about supporting and transforming the lives of people who are experiencing homelessness in Hammersmith & Fulham?  

About the role

We are looking for a Project Worker to join our Hammersmith & Fulham Supported Accommodation Pathway. These services support adults with a range of needs who are preparing for more independent living.

In the role of Project Worker, you will support clients on their journey toward increased independence. You will manage a caseload of residents, helping them develop the skills and confidence required to move on to appropriate longer‑term or independent accommodation. The role focuses on empowering residents to build on their strengths, develop practical life skills, and maintain independence in the community.

Working in this role, your key responsibilities will be to:

• Work with clients to identify their personal aims and ambitions and work towards achieving them.
• Provide practical and personal support to clients in an approachable, caring and person-centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Complete administrative records relating to client work, housing management and health and safety. 
• Work on a weekly shift rota including early and late shifts, weekends and bank holidays.

About you

This role will suit people with: 

• An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself. 
• Experience of helping vulnerable people to identify personal goals and supporting them through a process of change. 
• Good interpersonal and listening skills, to establish effective working relationships with clients. 
• An enthusiasm to learn and work with clients with a holistic, person-centred approach. 

Above all we are looking for inspirational individuals who have a genuine desire to support people to transform their lives, and who will be committed to our Recovery Ethos.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing Date: 10am on 8 April 2026

Interview and assessment date: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

Graduate Urban Designer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Graduate Urban Designer 

Location UK Wide 

£29,835 per annum (pro rata for part time) 

Ref: 146REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Hybrid with the opportunity to work at your nearest Walk Wheel Cycle Hub 

Contract: Permanent 

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region. 

ABOUT THE ROLE 

Team: Delivery/ Infrastructure 

As the Graduate Urban Designer, you will help create technical work by using your developing specialist skills and knowledge. 

You will work under close supervision and mentorship, within a personalised graduate programme which will support you as you grow your expertise. This includes structured mentoring on the path to chartership. 

You will work as part of a multidisciplinary team including designers, engineers, technicians, and other technical specialists. There will also be opportunities for direct engagement with our partners and communities, designing place-based sustainable active travel solutions to deliver real and lasting change. 

 
Your role is to support the delivery of projects and programmes that align with the Trust’s strategic priorities. 

What You’ll Be Doing 

• Working within clear and established guidelines. 
•  
  Managing your own tasks, even when you are working on several projects at the same time.
• Using analytical thinking and problem solving skills to help address challenges that come up during projects.
• Using your developing specialist skills and knowledge to help create project outputs. 
  These may include technical drawings, specifications, and reports.
• Using innovative and sustainable design and construction practices in all your project work. 

 This role is ideal for someone who loves creative problem‑solving and wants to build a broad, future‑focused urban design skillset. You’ll work hands‑on across real projects, engaging directly with communities to understand their needs and help shape inspiring, people‑centred places. Supported through a structured graduate programme, you’ll develop your technical abilities while contributing to innovative, sustainable active‑travel schemes that deliver lasting change. As part of a collaborative, multidisciplinary team, you’ll grow quickly, gain meaningful experience, and play a key role in designing healthier, more accessible streets and spaces. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• You have either a degree (or an equivalent qualification) in a relevant area such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another clearly relevant specialism, or 3 years of work experience in a relevant role.
• You have awareness of good practice in healthy street design.
• You have awareness of health and safety legislation and how it relates to your work.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees) 
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 28 April 2026
• Interviews will be held via Microsoft Teams over a two-week period commencing from 11May 2026. To apply, please complete our online application form.   
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

Do you excel at building long-term, trust-based relationships? Have experience in a membership body, professional association or stakeholder-focused role?

TPP is supporting a national membership organisation to recruit a proactive Relationship Manager to strengthen engagement, build strategic partnerships and grow sector influence.

This role offer's hybrid working. Attending the office twice a week. 

The Role

• Lead relationship strategy with senior stakeholders
• Build and nurture a national partner network
• Grow income through value-led partnerships (not sales targets)
• Work with marketing, policy, events and finance teams
• Represent the organisation at meetings and events

You’ll Bring

• Strong relationship/stakeholder management experience
• Evidence of delivering measurable engagement or partnership outcomes
• Confidence engaging senior leaders
• Excellent communication, planning and influencing skills
• Experience in a membership/professional body is highly desirable

Why Apply?

• Competitive salary strong benefits
• Hybrid working (3 days office in probation, then 2)
• Supportive, inclusive culture
• Strategic, high-impact role
•  

Apply now to find out more.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This exciting new role offers the right candidate the opportunity to lead LBWP's programmes and services for Black and minoritised, i.e. Global Majority, women and children who are survivors of domestic violence and abuse. Our programmes team is expanding as we are providing new refuge and dispersed accommodation services as well as legal advice, counselling and ex-service user training and development support. 

This senior leadership role also involves developing and maintaining external parternships with key stakeholders, funders, strategic women's sector organisations and local community partners as well as overseeing programme budgets, facilities managment and service user engagement.

Essential skilss and experience include:

• Senior management experience within the voluntary, community, or public sector
• Proven experience of simultaneously managing complex, multi- programme delivery 
• Good understanding of specialist domestic violence and abuse services that support the specific needs of Global Majority women and their children
• Experience of working as part of a senior management team and working collaboratively to develop organisational strategy and operational plans
• Experience of managing and supporting line managers and multidisciplinary teams
• Experience of managing project budgets, reviewing management accounts and identifying issues with internal systems to improve them

London Black Women's Project is a specialist ‘by and for’ organisation providing refuge, supported accommodation, and wraparound support programmes for Black and minoritised (Global Majority) women and their children who are survivors of domestic violence and abuse. We work across London in partnership with London boroughs, the specialist women's DV sector, funders and community services to provide holistic wraparound support and advice. 

 

Engineer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Engineer

Location UK-wide

£33,265 per annum (pro rata for part time) plus a market supplement of £1,412

Ref: 134REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid within commuter distance of any UK hub

Contract: Permanent

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region.

ABOUT THE ROLE

Team: Delivery/ Infrastructure

As an Engineer at Walk Wheel Cycle Trust (WWCT) you will be responsible for creating clear and accurate technical work. You will use your professional skills and experience to complete tasks with minimal supervision. The work plays a key role in delivering complex projects that support WWCT’s mission to provide high‑quality and sustainable infrastructure.

You will work as part of a multi‑disciplinary team which includes designers, engineers, technicians and other specialists. Together, they deliver projects and programmes that support the Trust’s strategic priorities.

In this role, you will use your recognised technical knowledge, apply practical and creative problem‑solving, and produce reliable technical outputs. You will work closely with colleagues across different disciplines and contribute to solutions that help improve places for people to walk, wheel and cycle. Your contribution is important to creating sustainable and accessible transport networks.

What You’ll Be Doing

• Manage straightforward projects from start to finish through all RIBA stages.
• Use  technical expertise to produce accurate and reliable project outputs and deliverables.
• Engage with internal colleagues, external partners, regulatory authorities and other key stakeholders during project delivery.
• Contribute to business development activities by preparing agreed project proposals.

This role is ideal for someone who thrives in a creative, fast‑moving environment and wants to stretch their skills across a wide range of disciplines. Working at WWCT means being part of a passionate, multi‑skilled team where you’ll collaborate with designers, engineers and specialists to shape real, positive change in communities. It’s an opportunity to grow your technical expertise, tackle meaningful challenges, and make a visible impact on the places people walk, wheel and cycle every day.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• A degree or equivalent qualification in a relevant field, such as Civil Engineering, Traffic Engineering, Urban Design, Landscape Architecture, or another relevant and clearly demonstrated specialism, with at least two years of experience. OR five years of work experience in a relevant role.
• Competence in using design software that is appropriate for the role, eg AutoCAD suite including Civil 3D and other packages.
• A working understanding of guidance and good practice in healthy street design, including inclusive design principles and a holistic approach to creating places.
• A working understanding of health and safety management, including how to apply the CDM Regulations.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.  

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 28 April 2026
• Interviews will be held via Microsoft Teams over a two week period commencing 11 May 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process

Harris Hill is working with an education based organisation, supporting their search for an interim Events Manager, working remotely, 4 days per week, for 6 months. 

The pro rota salary would be £36-40k, on the basis that you work 4dpw, but could spread the 4 across 5. You would however be responsible for attending the various events, with one in June and another in October.

We are looking for a seasoned Events Manager, who is adept at the whole life cycle of events, with a emphasis on planning, and the marketing of the events themselves, so someone with both events and marketing experience is essential.

The team does have some events, admin, and communications support, but you would need to steer the a little, be very hands on, and flexible to the needs of the role.

Specifically, the role of the Events Manager involves:

Reporting directly to the Chief Executive Officer, and working closely with the staff team, to develop and deliver ALT’s programme of events.

Organising the logistics for in-person and online events and conferences, managing associated budgets and revenue generation, and negotiating with exhibitors and sponsors.

Leading on events-related stakeholder management, including working in partnership with volunteers to create conference programmes and managing event-related collaborations with partner organisations, nationally, and internationally.  This also includes leading on logistics for the Annual Awards.

Leading on events marketing and communications and social media, including promoting opportunities for members and partners across sectors.

Overseeing delegate and exhibitor liaison and carrying out event evaluations, including acting as the person responsible for feedback and complaints.

Evaluating and reporting on events to committees including the Board of Trustees.

Business and project management

Devise and manage project plans, risk registers and budgets for events and associated areas of operations.

Negotiate with potential and selected suppliers of products and services to secure best value, and manage and develop long term relationships with its suppliers.

Recruit, train, and line manage casual staff employed by the organisation in the run-up to and during conferences. 

General

Represent the organisation at events, promote the organisation and establish new and develop existing relationships with partners and stakeholders. This will involve occasional weekend, and evening work, and travel within the UK, and will include attendance at the two in-person conferences in the UK.

Contribute to the development and implementation of the Strategy.

Undertake training to ensure appropriate skills are acquired or developed.

Provide occasional holiday and sickness cover for posts at the same or lower grade.

Undertake any other duties and responsibilities as may be determined by the organisation that are commensurate with the level and grade of this post.

If you would like to hear more about this opportunity, please apply for further details. 

Harris Hill are delighted to be working with a fantastic charity to recruit for the Relationship Manager in order to help manage various diverse and exciting accounts within the charity.

In this key position, you will manage a diverse portfolio of high-value donors and collective fund accounts, overseeing financial administration, client communications, and compliance. You’ll play a crucial role in ensuring funds are distributed efficiently and effectively to charities and social enterprises worldwide.

As a Relationship Manager you will:

• Manage and nurture relationships with High-Net-Worth donors and collective fund clients.
• Administer client finances including bookkeeping, reconciliation, cash flow, payments, and donation reporting.
• Ensure compliance with UK charity law and regulatory requirements.
• Liaise with clients, intermediaries, grantees, and third-party service providers.
• Support external communications, events, and networking to grow the organisation’s profile.
• Maintain office systems and provide administrative support as needed.

 

To be successful, you must have experience:

• Experienced in delivering exceptional service to HNW/UHNW individuals, with a genuine passion for philanthropy.
• Knowledgeable about the charity sector and grant making processes.
• Detail oriented with strong analytical and compliance skills.
• An excellent communicator, confident in both verbal and written forms.
• Organised, proactive, and able to manage multiple priorities in a fast paced environment.
• Skilled in Microsoft Office and comfortable working with sensitive data.
• A collaborative team player with a positive attitude and eagerness to learn.

Salary: Starting salary £35,000- £40,000

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Basics

Our training programme is growing and we need someone to own it — not follow our process, but develop it further. That means new courses, an institutional offer, and growing the number of people we reach. You'll be shaping how the sector learns to communicate and building something with a real community behind it.

About us

Cast from Clay is a communications consultancy for those who work on policy change. Most good ideas in the world of policy never make it to the desk of a decision-maker. That’s where we come in.

Our training program – including courses like Communicate to Persuade and Generative AI for Policy Communicators – is a key part of how we help the sector get their ideas unstuck. We want to grow this offer, but we need someone to own the engine behind it. You can find out more about our courses on our website. 

The role

As Training Programme Lead, you will be responsible for:

• Growth: Owning the programme's growth strategy, including building an institutional offer for think tanks, foundations, funders, and NGOs.

• Marketing: Running the promotion of our public courses across social channels and professional networks to hit recruitment targets.

• Operations: Managing the student journey, from onboarding and payments to platform management (LMS).

• Development: Working with our course leaders to spot new opportunities and expand what we offer.

• Community: Keeping our alumni community engaged and supported alongside the wider team.

This is a 2 day per week commitment (with opportunity to increase the time as the programme grows).

Who you are

You’ll be someone who knows the world of foundations and non-profits well, you’ve probably worked in a few. Ideally, you’ve got a sense of the kinds of skills that these organisations need to develop (and that a communications consultancy could train on). You’ll also be comfortable in a marketing and sales context, able to argue why an organisation should invest in our training platform, and what benefit it will provide to them.

You will be:

• Intellectually curious: You care about how ideas impact the world

• Commercially minded: You have experience in business development or selling professional services

• A self-starter: You can take a brief and run with it with very little hand-holding

• Facilitation experience: You've run workshops or trainings before and can hold a room.

• Marketing expertise: You understand how to promote a programme, how to build an audience across professional networks, and when to bring in additional expertise (e.g. SEO, PPC specialists) 

• Tech-literate: You’re comfortable managing digital platforms, payments, and comms tools. Experience with Howspace is an advantage.

​Interested?

If this sounds like you, please send us your CV (no more than 2 pages), your LinkedIn profile and a couple of paragraphs on how you would approach growing our training offer for institutions.

Things to note:

1. You need to have the right to work in the already - we cannot sponsor visas for this role.

2. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, class, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Graduate Engineer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Graduate Engineer

Location UK Wide

£29,835 per annum (pro rata for part time)

Ref: 143REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid the with a requirement to work 2/3 days per week from the nearest Walk Wheel Cycle Hub

Contract: Permanent

Disclosure: Basic/Enhanced/ DBS is not required for this position as the post holder will not be working with school and community groups in the region alone.

ABOUT THE ROLE

Team: Delivery/ Infrastructure

As a Graduate Engineer, you will help produce technical work by using your developing skills and knowledge. You will work with periodic supervision, within a personalised graduate programme which will support you as you grow your expertise. This includes structured mentoring on the path to ICE chartership. Your work will contribute to delivering high-quality and sustainable solutions that support the mission of the Walk Wheel Cycle Trust.

You will work as part of a multidisciplinary team including designers, engineers, technicians and other technical specialists. Together, you will help deliver projects and programmes that support the Trust’s strategic priorities.

What You’ll Be Doing

• Work within agreed guidelines to manage your own tasks across different projects.
• Use your growing technical skills to help produce project outputs, such as drawings, specifications and reports.
• Follow established processes and work under periodic supervision when needed.
• Use analytical thinking and problem solving skills to help address project challenges.

This role is ideal for someone who’s eager to learn, excited by real‑world challenges, and keen to build a wide-ranging technical skillset. As part of a supportive, multidisciplinary team, you’ll get hands‑on experience across live projects, develop your engineering expertise through structured mentoring, and play a part in shaping healthier, more sustainable places for people to walk, wheel and cycle. It’s the perfect role for someone who wants to grow quickly, make a meaningful impact, and be part of a mission-driven organisation.

ABOUT YOU

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

• You have either: a degree (or equivalent qualification) in a relevant field such as Civil Engineering or another clearly related specialism, or at least 3 years of relevant work experience.
• You have an awareness of best practice in healthy street design.
• You have an awareness of health and safety legislation.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and adults at risk.  

LIVING OUR VALUES

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are:

Always Learning – curious, open‑minded and committed to continuous improvement.

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed.

Taking Ownership – proactive, responsible and empowered to make things better.

Delivering Together – collaborative, transparent and motivated by shared success.

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully.

WHAT WE OFFER

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

Wellbeing Support

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

Financial Benefits

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary 

Family Friendly Policies

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Application deadline: 23:59, 28 April 2026
• Interviews will be held via Microsoft Teams over a two week period commencing 11 May 2026. To apply, please complete our online application form.
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets

Sounds great, what will I be doing?

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. 

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The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.

In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.

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What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.

Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.

The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Team Leader - Carer Peer Support (Adult Mental Health)

£34,101 FTE, pro rata 28 hours per week, great benefits!

We are looking for someone to join our local, independent Carer-led charity, someone who has their own personal story of caring, able to use that lived experience as well as their professional skills and knowledge to help others. The postholder will collaborate extensively with our funding partner, South West London and St George’s Mental Health NHS Trust, as well as other charity delivery partners to improve the identification of, and support for, unpaid family and friend Carers of adults with mental health needs. The work may also involve identifying children and young people in caring roles and brokering access to our Young Carers Support team.

As well as leading a small, part-time team of Carer Peer Support Workers, you will work alongside them, providing front-line, individual and group dedicated support (practical, social and clinical interventions). As well as coordinating services to assist Carers with their own wellbeing needs, you will enable Carers to provide well-informed care for their friends and family. You also will be our representative for the MH Trusts’ Triangle of Care Steering Group.

About the role

The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.

This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.

Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.

Key responsibilities

• Designing and implementing a revenue-focused marketing plan
• Creating measurable campaigns and outcomes
• Imbedding best practice and upholding the brand, creative and tone of voice
• Line management – supporting and coaching a small team.

This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.

Your background

• Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
• Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
• Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
• Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
• Experience upholding and developing brand standards, creative quality and tone of voice.
• Strong stakeholder management skills, with experience collaborating across internal teams and external partners.

This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.

About the team

The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO on our website.

We’re not able to respond to or provide feedback on every application received. If you have not heard back within 72 hours of your application, unfortunately you've been unsuccessful in progressing to the next stage

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WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the page.

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ABOUT THIS OPPORTUNITY

We are looking for a dynamic, enthusiastic and forward-thinking Capital Project Manager to oversee the management and development of the school estate.

Reporting to the Head of Estates and Projects and working with the estates team, you will be responsible for delivering the capital developments across the estate, including a focus on new schools, sustainability projects and efficiency standards.

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MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Managing SCA project priorities, budgets and delivery from inception to end of defects
• Managing the opening and delivery of new free schools with the DfE, design teams and local authorities
• Managing and supporting estate condition, maintenance and asset management
• Managing capital elements of academy conversion projects
• Planning, procuring and delivering high-quality estate and project services
• Managing and monitoring external technical advisors
• Managing health & safety across all project lifecycles
• Managing third-party suppliers and consultants
• Managing consultations, admissions, branding, marketing, FF&E and uniforms for new schools
• Providing professional property services and ensuring compliance with legislation and regulations
• Assisting with estate-related policies, procedures and statutory frameworks
• Contributing to capital fund prioritisation and overseeing capital projects
• Assisting in developing a carbon reduction strategy
• Managing and supporting key building programmes and reporting to senior leaders
• Contributing to monthly project performance reports

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• A relevant undergraduate degree or equivalent experience in a project management environment
• Evidence of continued professional development
• Project management experience within education, not-for-profit or public sector 
• Experience of coordinating projects in complex and challenging environments
• Demonstrable successful delivery of project outputs to required time, quality and cost
• The ability to interpret and present complex information to inform robust recommendations for evidence-based practice and decision-making
• Proven and well-developed interpersonal skills, including excellent written and spoken communication
• Good administrative, finance and organisational skills
• Good working knowledge of Microsoft Office 365 applications, including strong Excel skills
• The ability to work independently and flexibly with your own initiative on various ongoing projects
• A professional working ethic and a commitment to high standards
• The ability to ensure that confidentiality is always maintained
• The ability to upskill oneself with new areas of expertise

For a full job description and person specification, please download the Job Pack.

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APPLYING FOR THIS POSITION

If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.

Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.

When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.

A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.

OUR VISION & VALUES

Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.

We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

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WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

Title: Policy and Social Change Manager
Contract: Full time, 12 months FTC, possibility to extend subject to mutual agreement
Location: Hybrid, with regular travel to our London offices
Reporting to: Partnerships & Impact Director
Direct report/s: None
Salary: £47,000-£50,000 per annum
Deadline: Midday, Tuesday 7th April 2026

About In Kind Direct

For 30 years, In Kind Direct has been at the forefront of product distribution in the UK, ensuring that no one misses out on life’s essentials. Think toiletries, period products, clothes, toys, and technology, donated by leading brands and retailers. Founded by HM The King, we are a practical response to the widening gap in society, alleviating immediate need and pushing for systemic change through new research and advocacy. We work with a UK network of over 9,000 local charities and community groups. Together, we reach 930,000 people with essentials every week and unlock almost £30m in savings for the charitable sector each year. 

Our mission and values

We know long before people go without food or heating, they forfeit feeling clean. This has a huge impact on confidence, wellbeing, and engaging with learning or work. By 2030, we are on a mission to double our impact, to meet the growing need in communities. Increasing our voice and influence is a key pillar in our new strategy. In all things, we live our values of kindness, togetherness and integrity, driving innovation.

The role

We are looking for a passionate change-maker to be our Policy & Social Change Manager, building the roadmap for strategic programmes that raise awareness, reduce stigma, and generate systemic change. The role will involve movement building and close collaboration, working with our charitable network to raise our collective voice at a national level. You will represent us in the policy and advocacy environment, holding relationships with government departments, civil servants and cross-sector alliances.

Your efforts will particularly focus on our End Hygiene Poverty campaign, working in partnership with The Hygiene Bank, and our coordinating role for the Period Equity Alliance. We believe no one should have to face the choice to heat, eat or feel clean. These two programmes tackle different parts of the systems that keep too many people going without or feeling ashamed. The scale of poverty in the UK is simply too big for any one organisation to solve. You will develop a coordinated advocacy approach to build alliances for change.

You will work closely with our marketing team to develop our voice, and our impact team to maximise our strong evidence base. Ideally you would have experience of narrative change, political advocacy and systemic thinking, but if you’re passionate about ending poverty and have led successful collaborations, delivered social change or run brilliant campaigns then we would love to hear from you. You will work closely with the Partnerships & Impact Director and CEO, with the autonomy to help shape our direction. 
The role is based out of our London Bridge office. We operate a hybrid working practice and expect the individual to be in the office for two days each week, and working remotely, usually from home for up to three days a week. This role is subject to DBS checking.

Key responsibilities:

• Manage the development and implementation of a fully integrated advocacy strategy, aligning key objectives of more influence, more products and more impact. 
• End Hygiene Poverty campaign - utilise and support delivery of new research to develop our activity roadmap, build a cross-sector coalition for change, and unlock new funding.
• Period Equity Alliance – provide coordination including drafting letters, chairing meetings and efforts to grow the wider membership. Lead delivery of funded events that embed lived experience in developing resources and policy positioning.
• Keep a watching brief on relevant areas such as child poverty, women’s health, devolution, and the VCSE sector. Create and share regular internal and external briefings, and lead on submissions to government calls for evidence.
• Develop our position on relevant advocacy issues, understanding where In Kind Direct is best placed to lead, and where we can ally and amplify the work of others.
• Proactively develop relationships with key stakeholders, representing us in the policy environment and potentially with media, to grow our voice and visibility. 
• Work with colleagues to shape organisational messaging and inform funding proposals. 
• Maximise the value of our existing evidence base and commissioned research.

To succeed in this role, you will be able to demonstrate: 

• Experience of developing effective influencing strategies that deliver real change.
• Experience leading complex projects or campaigns across multiple teams and partners, able to balance priorities, manage stakeholders and make decisions.
• Strong facilitation and convening skills, adaptable to diverse backgrounds, expertise and seniority. Comfortable speaking and presenting to different audiences. 
• Experience of successful collaborations; engaging, influencing and mobilising senior external stakeholders, ideally including corporate partners.
• A natural curiosity, able to connect information and identify gaps and trends. 
• An alignment with IKD values of kindness, togetherness, integrity, and innovation. 
• An interest in the charity sector, corporate responsibility, and In Kind Direct’s area of work 
• An understanding or experience of systems change practices is desirable, for example systems mapping and storytelling.

In Kind Direct is committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who join us and are interested in applications from people from all backgrounds.

Working at In Kind Direct

As well as having the chance to work in a charity that helps thousands of people each year, our team benefits include volunteering days, 28 days holiday each year (including 3 days between Christmas and New Year, excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement. We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities. 

We are an accredited Great Place to Work – and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women. 

We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations. 

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations. 

We will meet all reasonable expenses that will support anyone invited to interview to be able to participate. If there's anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don’t hesitate to contact us directly. We’ll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.

How to apply
The deadline for application is midday, Tuesday 7th April. We ask all applicants to complete an Equal Opportunities Monitoring form, available on our website.

To apply, please send your CV and a brief supporting statement (max. 600 words), through our online applications portal. Applications submitted without a supporting statement may not be considered. 

Interview dates: first interviews Tuesday 14th April, second interviews Tuesday 21st April.

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