Supporter experience manager jobs

Join Citizens Advice Richmond as an Financial Resilience Navigator 

Citizens Advice Richmond is launching an exciting new project and seeks a passionate Financial Resilience Navigator to join our team. This rewarding role involves providing holistic support to vulnerable households across the Richmond Borough, helping them achieve greater financial sustainability.  

You will serve as a single point of contact, assisting clients with welfare benefits, income maximization, debt management, housing, and related issues. This role emphasizes connection, compassion, and coordination, requiring collaboration with various organizations and council services to ensure comprehensive client support. Key responsibilities include client advocacy, community outreach, case management, and stakeholder collaboration.

For more information and how to apply please see the job pack attached.

Start Date: Immediate Start

Deadline: Rolling – as soon as the position is filled 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

This role is an exciting opportunity to help transform the response to domestic abuse by ensuring the sector is evidence led. SafeLives holds the largest datasets on victims and perpetrators of domestic abuse nationally which you will use to inform our ambitious policy and research agenda. Working alongside our practice experts, survivors of abuse, and our expert research team, you will help to answer important questions about what works in ending domestic abuse.

This Data Analyst position will primarily work within the Drive programme team. They will be responsible for working with and supporting the Senior Data Analyst and Data Team Manager to develop and deliver rigorous, sector leading data, analysis, and recommendations. Working closely with the Drive Practice, National Systems Change and Restart teams, this role will primarily focus on data collection, quality assurance, management and reporting through the Drive Case Management Systems.

Hours: Full-time, 37.5 hours per week.

Contract: Fixed term contract until June 2027 (with the possibility of an extension).

Location: Bristol based with some travel across the UK.

About the Drive Partnership

The Drive Partnership is a partnership between Respect, SafeLives and Social Finance. We came together in 2015 around a shared ambition to change the way statutory and voluntary agencies respond to high-harm, high-risk perpetrators of domestic violence and abuse. Today, we are still working together to transform the national response to perpetrators of domestic abuse. The Drive partners provide ongoing governance and leadership for all of our work through a joint project board.

The Drive Project

The Drive Project is our flagship intervention working with those causing harm in their relationships to prevent abusive behaviour and protect victim-survivors. Service users have been assessed as posing a high-risk, high-harm level of domestic abuse to the people that they are in intimate or family relationships with. They also often have multiple needs and are resistant to change. The Drive Project has an intensive case management approach that challenges service users to change and works with partner agencies – like the police and social services – to disrupt abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 28 May 2025.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

Call for expression of interest 

Title: Senior Finance Consultant 

Location: Nampula, Mozambique 

Length of contract: 12 months, with a possible extension to 18 months 

About the role 

Sightsavers’ Mozambique country office (MCO) oversees the implementation of Sightsavers’ programmes in Mozambique that focus on eye health (cataracts and refractive error), Neglected Tropical Diseases (trachoma and onchocerciasis) and social inclusion (economic empowerment), with the finance function overseeing a vast portfolio of activities covering the various aspects of finance and administration. At this moment, the role of Finance & Support Services Manager (FSSM) is currently vacant in Mozambique at a time where the total programme portfolio is at a significant level. 

Given this vacancy at management level, combined with significant levels of programme funding planned in Mozambique for the foreseeable future, this is a great opportunity for the organisation to understand the current gaps and needs for the country office finance and support services (FSS) function going forward. 

As the Senior Finance Consultant, you will provide expert advice on the steps and resources required to transform the FSS function, within the next 12 to 18 months and lead on the implementation the agreed transformation roadmap. 

Further responsibilities include: 

Finance & Support Services transformation 

• Working with a steering group of global and regional senior finance and operations staff to define clear objectives for the transformation of the FSS function in Mozambique. 

• Review all relevant reports and documents and consult with key stakeholders to complete a situation analysis for the MCO FSS function (current strengths, weaknesses, gaps, requirements over the next 3 years, etc.). 

• Work with the MCO management team to develop a 12-month transformation roadmap for approval by the steering group. 

• Lead the implementation of the roadmap and be accountable for completion of agreed milestones. 

• Provide regular reports on progress with implementation of the roadmap to the steering group. 

Interim Finance & Support Services Manager (FSSM) for the country office 

The Senior Finance Consultant will act as an interim FSSM for the country office, and these duties involve: 

Financial Management 

• Ensure financial control and managing risk. 

• Ensure the conformity to the Sightsavers Global Financial Framework. 

• Ensure compliance to all applicable global and local regulations, as well as governance requirements. 

Administration and Support Services 

• Lead in facilitating the implementation of administrative organisational policies and procedures. 

• Manage logistics, supplies, and purchases as per Sightsavers’ procurement policy. 

• Ensure IT Equipment and connectivity for MCO runs in line with IT policies. 

• Support and line manage administrative staff. 

Project and Programme Management 

• Provide effective support to MCO programme teams 

• Support, administer and strengthen financial management, accountability, and capacities of partners. 

• Ensure proper financial monitoring of projects including audit of funds provided. 

• Oversee financial monitoring of partners at all levels. 

Human Resource Management 

• Support the OP&F Senior Human Resources Business Partner in implementing relevant HR policies and procedures at MCO level. 

• Manage and facilitate staff development plans for MCO. 

Skills and Experience 

As the ideal candidate you will hold a degree in finance, accounting, or a related field. You will also possess a professional accounting qualification (e.g., CPA, CFA), have extensive experience in financial and operational management, and have experience working for an INGO/NGO in a Finance role. 

Further requirements include: 

• Experience in a management/senior management role. 

• Proven experience in managing staff in a Finance environment. 

• Experience in financial, fund management and donor compliance aspects of programme implementation. 

• Demonstrated stakeholder and change management abilities. 

• Bilingual (lusophone/English). 

This is a highly varied and involved role, and the above is not an exhaustive list of duties or required professional skills. Please see the Terms of Reference (ToR) for full details.    

Candidates are welcome to demonstrate their ability to match the person specification by expanding on how their experience, training and/or qualifications might have provided them with the knowledge or skills required for the role. Successful candidates will be appointed on merit.

Next Steps 

To apply for this exciting new opportunity, please complete our online Expression of Interest form (EOI), upload your CV, and answer the application questions all via our recruitment portal. Please feel free to upload any examples of previous work that may help with your application. 

We anticipate that the selection process will begin during the week commencing 9 June with a written task, and then a first stage oral interview during the week of 16 June, with a final second stage interview during the week of 23 June, to be completed by successful candidates. 

Closing date: 1 June 2025 

As a global equal opportunities’ employer, Sightsavers is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. Our workforce will be truly representative of all sections of society, and we will actively promote the inclusion of individuals with a disability. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply. 

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls. 

Hours: 35 hours per week; 12-month fixed term contract with possibility to extend. Occasional evening or weekend work may be required.

Location: Hybrid working with 2-3 days per week in one of Open Ages’ centres: St Charles Centre for Health and Wellbeing (W10 6DZ), New Horizons (SW3 2PF), St Margaret’s (SW1V 2RT), Avenues (W10 4RS). Travel between Open Age sites and to other community venues will be required.

Line Management: CEO

Working with:Fundraising Manager – Trusts and Grants; Open Age Service Users; Open Age staff and volunteers; Supported by Nova Fundraising (members of Chartered Institute of Fundraising.)

This pivotal role will design and deliver new community and individual giving fundraising programmes to support Open Age’s exciting new five-year growth strategy. You are an ambitious self-starter with a breadth of community and individual giving expertise or a specialist in one with good understanding of the other. In this broad role you will partner with Open Age’s passionate members and the wider community to raise funds for our high-impact services, supporting older people to lead happier, healthier lives. You will see first-hand the visible, life-changing impact of the money you generate for many thousands of older people in London and across the UK.

The role is a 12-month fixed term contract, with the possibility to extend.

About Open Age:

Open Age was established in 1993 and we’re now celebrating more than 30 years of championing happier, healthier and more connected lives for older people. We have over 3000 members and each week we run over 250 high-quality classes from our four centres, 40 community venues and online. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members. We are a passionate, community-led organisation and we are proud that 93% of members would recommend Open Age to a friend.

‘I can’t wait for my lessons. They make me feel just fab. Having not done exercise before Open Age…I am so grateful to know them and to be able to do the classes. Thank you.’

What you get in return:

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday. Occasionally additional paid leave over the Christmas period is given.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

Equal Opportunities:

Open Age welcomes applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. 

Prison Facilitator - HMP Portland

Location: HMP Portland
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Job Type: Part time
Contract Type: Fixed Term Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Portland. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Please note this role is subject to contract award.

‍Interviews are planned for 13th June 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-221631

Local Government Scale SO1 SCP23 – 25 £35,377.47 to £36,662.63 pa inc

London Weighting

Fixed Term contract to 31st March 2026 – May be extended subject to funding (plus 6% contributory pension. 35 hours per week).

Due to the immediate need for this post we will be interviewing suitable applicants as they are received.

The Care Navigator will support those with long term conditions to access timely care and community support services. Working closely with Camden GP practices and Integrated Care Teams is required as is accurate record keeping using IT systems. Through timely intervention and care co-ordination, unnecessary hospital admissions, GP appointments and residential placements will be reduced.

The successful candidate will come from an information/advice, social care or health background, must be computer literate, and have excellent people and communication skills, and able to work in a multi-disciplinary team. Experience of person centred planning is required. It is important that a candidate promotes a culture that values, protects and uses information for the success of the organisation and benefit of its clients/patients. For this role it is essential that you to have the ability to travel across Camden as the role involves visiting clients in their own homes. This is a full time role with no job share opportunity and works out of GP practices in Camden. AUC offers a contributory pension, and season ticket or bicycle loan facility.

Closing date: Rolling recruitment

Interview date: TBC

As part of the application process please submit a CV and Covering letter, demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.

Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446

Be the first. Lead the way. Shape a brand-new major donor programme that will help ensure everyone gets the end-of-life care they deserve.

We’re hiring a Philanthropy Manager—and this isn’t just another fundraising role. You’ll be the first person in post, joining at a pivotal moment as we launch a dedicated strategy for high-value giving.

• Job title: Philanthropy Manager
• Salary: £46,785 per annum
• Location: London (WC1X), hybrid working—1–2 days a week in the office
• Working pattern: Full time, 35 hours per week
• Contract: Permanent
• Application deadline: 10am, Monday 2 June 2025

Why this Philanthropy Manager role is different:

• You’ll shape and deliver our first major donor strategy—with time, budget and realistic targets set over four years
• You’ll be supported by experienced high-value fundraisers and a brilliant Chair of Trustees who is active in peer-to-peer engagement
• You’ll help steward new and existing supporters identified through wealth screening, and craft compelling donor journeys
• You’ll also lead on our celebrity ambassador relationships—bringing a creative, strategic edge to the role

This is a chance to build something lasting. You'll design engagement plans, create powerful cases for support, and lead on securing significant gifts—helping us to support both direct services and national hospice sector advocacy.

What you’ll find here:

• A close-knit Philanthropy Team of three (soon to be four) with a collaborative, values-led approach
• A supportive, flexible workplace that centres staff wellbeing and trusts you to work in a way that suits you
• Opportunities for development and growth—through autonomy, mentoring, and working alongside senior leaders
• The chance to connect major donors with work that truly matters: supporting children and adults to live well until the end

What we’re looking for in our Philanthropy Manager:

• Experience in major donor fundraising, including securing significant gifts and stewarding high-value supporters
• Strong written and verbal communication skills—you’ll know how to engage, persuade and inspire
• Confidence managing a donor pipeline and CRM, and an eye for detail when it comes to strategy and reporting
• A genuine passion for our mission, and an approach that reflects our values: inclusive, compassionate, collaborative, knowledgeable and innovative

Want to be part of a cause that touches every life, and help ensure compassionate care is there for everyone who needs it?

Apply by 10am on Monday 2 June 2025.

Interviews will take place in person in London on 9 and 10 June.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Job purpose

This is an exciting time to join Action for ME. With developments in research and policy alongside delivering services which are in high demand, you will enjoy working in a fast-paced and continually changing environment. You will be responsible for overseeing operational programme design and delivery, reporting of progress, and measuring the impact of all Action for ME work to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow. You will also assist the Chief Executive in implementing the organisational strategy, and by adapting and evolving delivery models on the ground. As you will have operational management and oversight for our Healthcare Services and hold the Designated Safeguarding Lead role for the organisation, you will bring considerable services-related experience at a management and leadership level. The Chief Executive will focus predominately on external matters and therefore you must have experience of managing an organisation to achieve high quality programmes with evidenced impact and motivated teams. You will act for the Chief Executive on topics, as agreed, and deputise during their absence.

Key duties

1. Leadership

• Ensure that children and adults with ME are at the heart of everything we do through meaningful engagement and participation to influence all aspects of our work.
• Deputise for the CEO and represent and promote the Charity at national meetings and events.
• Deputise for the CEO during periods of absence, and in relation to specific matters, issues or elements of operation as delegated from time to time by the CEO, ensuring a consistency of approach and decisions aligned with the organisation’s objectives.
• With the CEO and HR Business Partner, lead on implementing the People and Culture Strategy and ensuring our Equity, Diversity, Inclusion and Belonging plan is achieved.
• To provide support, leadership and coaching to the Management Team to ensure the smooth running of the organisation and development of the Charity.
• Contribute to the development of the overall strategy for Action for ME, ensuring that the best use is made of available resources within agreed priorities. Ensure that agreed strategy is delivered to target and in line with agreed budgets.
• Work closely with the Chief Executive and Trustees to ensure effective reporting to the Board and sub-committees.

2. Operations & management

• Manage the day-to-day operations of the Charity ensuring high quality service provision that meets all best practice, legal and regulatory frameworks and internal policies and procedures.
• Hold overall management responsibility for our Healthcare Services including the role of the CQC Nominated Individual, ensuring all regulatory requirements and compliance are met.
• Manage the staff and volunteer team, including holding regular meetings and ensure the efficient running of the office ensuring a culture that supports, inspires and motivates the team while ensuring required standards and quality are met at all times through effective performance management.
• Act as the organisational Designated Safeguarding Lead (children and vulnerable adults), working closely with the Designated Safeguarding Officers, colleagues and the Safeguarding Lead Trustee; facilitate the annual safeguarding audit (led by the Lead Trustee) and ensuring safeguarding standards across the organisation are maintained.
• Contribute to the learning and development of key personnel including coaching support (either directly or through the identification of external coaches) to enhance performance.
• Establish (where not already in place) and maintain a clear performance outcome-focused management system driving positive change and improvement across all teams.
• Ensure that policies and procedures are effectively implemented and kept up-to-date to enable the effective management of operations and support growth.
• Take the lead role for data protection, health and safety, compliance and risk management across the organisation and act as the Designated Safeguarding Lead.

3. Finance & income generation

• Hold financial leadership responsibility, working closely with the Finance Manager and the Fundraising Director to ensure sustainability for our work.
• Ensure effective financial management with procedures in place which are kept up-to-date and implemented accordingly.
• Provide support and engagement, where appropriate, to actively grow our income.

4. Working with others

• Lead, nurture and develop relationships with key stakeholder groups and partner organisations, both locally and nationally, supporting Action for M.’s place as the ‘go to’ organisation for people affected by ME
• Lead on new business ideas and pilot projects in line with the strategic objectives; with colleagues, develop the business case, identify and manage risks, lead implementation across teams, evaluate success and learning and make recommendations for future development.

5. Other key accountabilities

• Be proactive in keeping up to date with developments affecting operations and maintain and improve personal competence through continuous professional development.
• Take direction on projects and priorities from the CEO, which may vary from time to time.
• To ensure best value in all service delivery.

Person specification

Experience and Knowledge

• Proven experience in an operations, leadership, or senior management role, ideally within the charity service delivery or healthcare sector, with the ability to develop and implement strategic plans that drive organisational growth and reporting that demonstrates impact delivered. If you come from outside a support services background, you must demonstrate sound understanding of the regulatory and best practice requirements related to delivering support and/or healthcare services.
• An understanding of ME and associated/overlapping illnesses, the impact on people affected by it or a commitment and ability to understand the illness and lead services to meet the needs of children and adults with ME
• Experience managing multi-disciplinary teams, including remote workers, and fostering a supportive workplace culture where change is a constant.
• Safeguarding understanding at a management/decision-making level.
• Proven experience of building and nurturing strong relationships internally and externally at all levels.
• A sound understanding of outcome-focused, effective performance management, quality assurance and risk management.
• Strong financial acumen, including budgeting, financial planning, and resource management in the voluntary sector.

Skills and Behaviours

• Experience of governance, risk management, and compliance, including within regulated services, ideally within a charity and/or service delivery setting.
• Proven ability to think strategically, balance competing demands, use initiative to solve problems and actively seek innovative approaches to problem solving and delivering results.
• Strong interpersonal skills including motivational, negotiating influencing and networking skills which build strong internal and external relationships.
• An ability to understand, analyse and make effective use of data across all of our work.
• A proven ability to coach and motivate staff and to build and lead teams reflecting organisational culture and values, a respectful, constructive and energetic style.
• Proven, strong MS Office skills that supports writing, email, internet and database use.
• Demonstrable ability to work within our organisational values

The Good Company Relationship Manager / Concierge Lead provides a highly personalised, proactive, relationship-driven service that empowers older adults - many affected by dementia and social isolation - and their carers to live healthier, happier lives in their homes and communities

This role is central to our mission: reaching people early and co-creating Good Company around their needs, interests, and aspirations. 

About You

We’re looking for someone who is:

• Adaptable and a self-starter
• A great listener with strong emotional intelligence
• A proactive problem-solver
• Confident using technology and digital tools
• Excited by working in a fast-moving, purpose-driven organisation
• Able to drive and access to a vehicle to travel to meet members across Wadhurst, Crowborough, and Forest Row

We are in the final year of prototyping with the ambition to scale Good Company nationally.

 Our Context

The Good Company People is reimagining support for people living with dementia and those who care for them. We believe everyone deserves to live with connection, dignity, and purpose - whether they are pre-diagnosis, post-diagnosis, isolated, bereaved, or caring for someone they love.

Our model is person-first. We build relationships, not referrals. We find out what people want more of - continuing hobbies, meeting peers, or simply knowing someone is there to support them to take the next step.

Behind the scenes, we’re also innovating. We’re building a decentralised ‘know-how’ system - real-world tips, rights, local hacks, and lived wisdom - shared by those who’ve been there.

We’re changing the climate of dementia care: from medicalised and prescriptive to relational, preventative, and empowering.

Our Approach

This role isn’t about ‘fixing’ people. It’s about walking alongside them, unlocking opportunities, and making everyday life better. It’s about human connection, trust, and helping people reclaim a sense of agency.

As Concierge, you will ensure every member’s experience reflects our values:

• Respect and Trust – the foundations of every Good Company relationship
• Community – harnessing the wisdom, diverse experiences and passion of individuals to co-create Good Company
• Curious – always learning and adapting
• No One Size Fits All – seeing every member as unique and supporting them in living the life they choose – for longer
• Empowering – building on members' strengths, skills and networks
• Everyone Welcome – showing up with openness, kindness, and joy

Key Responsibilities

As Concierge Lead, you will manage relationships with up to 150 members and help them to:

• Continue to enjoy their hobbies and interests in familiar settings
• Expand their social circle and make meaningful connections
• Access local activities to improve physical health and mobility
• Introductions to other members facing similar situations
• Navigate the health and social care system with confidence
• Access practical dementia advice and support
• Take regular breaks to reduce the stress and burden of caring
• Support to access financial and legal guidance

Your daily role can include:

• Developing deep member insights by conducting member ‘discoveries’ to learn life stories, hobbies, health and communication needs and understand what they want more
• Listening to members’ needs, providing emotional support and helping members build resilience.
• Facilitating and hosting monthly Transition Circles which are peer group sessions for carers experiencing similar situations
• Leading on member wellbeing at Good Company Clubs.
• Through gathering insights help develop and share actionable advice and practical tips through our website and the Good Company Hub
• Working with, training, and supporting a team of Concierge volunteers to provide support, information, and good company at the Good Company Hub on the high street
• Building partnerships with local organisations —social, sports, and voluntary—to introduce members to meaningful opportunities
• Representing Good Company at community and sector events

Safeguarding & Compliance

• Follow TGCP safeguarding, health & safety, and operational policies
• Promote a safe, inclusive, and respectful culture

What You’ll Need

• Outstanding interpersonal and listening skills
• Empathy, compassion, and caring
• Adaptability and a can-do mindset to thrive in a fast moving organisation
• Creativity and resourcefulness in problem-solving
• Community-mindedness and network-building skills
• Resilience and patience
• Strong verbal and written communication
• Confidence using technology (Good Company is powered by Google, Airtable and Asana)

We have an exciting opportunity for a Children's Independent Sexual Violence Advisor (CHISVA) to join the team. As a CHISVA you will deliver 1-2-1 support to clients in the community across Lancashire and at criminal justice locations as well as supporting our digital delivery to groups such as to the parents of children affected by sexual abuse and violence.

You'll be working between 9am to 6pm on a rota basis, with the opportunity to apply to work from home up to 2 days a week on a hybrid basis.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role offers help and support directly to victims and survivors of sexual violence, working to the national ISVA framework to provide support throughout victims criminal justice journey, or if they haven't reported the incident to the police, on their own recovery journey.

The role involves regular travel across Lancashire, and supporting victims and survivors directly at criminal justice hearings. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will ensure victims and survivors receive ongoing continuity of support, advocacy and impartial advice and information including reporting to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pre-trial therapy and sexual violence counselling. They will need strong digital literacy skills and be comfortable presenting information to groups, usually via Zoom.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Media & Celebrity Assistant

Contract type: Permanent, Full Time, 35 hours per week

Location: London, UK subject to the right to work. 

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role.  

Salary: £27,999 - £29,470 per year with excellent benefits 

About WaterAid 

Want to use your skills in communications to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere? 

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. 

Join WaterAid as Media & Celebrity Assistant to change usual for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team 

The WaterAid Media and Celebrity team is fast paced and dynamic, working on a multitude of exciting projects.. No two days are the same and we need a proactive and efficient Media and Celebrity Team Assistant to support with the smooth running of the team. The team works creatively to spread awareness of WaterAid and our work through UK and global news and PR coverage and engaging and working with our celebrity supporters cross-platform and function.  

About the Role 

In this role you will undertake a wide range of tasks from keeping our media admin running; ensuring our planning and monitoring tools up to date; supporting with team meetings and events; helping the team with overseas travel plans; liaising with celebrity agents and keeping up-to-date with what’s new in showbiz; managing our Media BlueSky; writing press releases for key campaigns. A passion for communications, ability to juggle multiple projects and excellent communication skills are essential. The role is hugely valued by the team and wider WaterAid teams and an excellent entry level role into communications in the charity sector working on some of the most urgent and important issues of our time.  This is a perfect development role to obtain key skills in media, communications and celebrity and influencer engagement, supporting the team to deliver wide portfolio of creative and highly visible projects for WaterAid to drive our fundraising, brand and advocacy objectives.

In this role, you will help the team to deliver key media moments as well as supporting on engaging our celebrity supporters with our work.  You will keep the team running smoothly by ensuring our processes and systems are running effectively and are up to date.   

You’ll also:  

• Maintain and update contact and pitch lists for journalists
• Using our media monitoring system, produce monthly, quarterly and year-end reports
• Compile a daily summary of news coverage for the wider organisation.
• Monitor and assist in use of the WaterAid BlueSky account 
• General support on key media moments, including background research, writing press releases, assisting with planning and logistics at events and stunts, media outreach. 
• Complete background and ethical checks on talent as per WaterAid’s policy and internal processes 
• Research and compile talent lists for activations and campaigns as required 
• Assist the Talent team with their activations with celebrities and content creators

Requirements

To be successful, you’ll need:  

• Calm, approachable and open disposition. 
• Proven experience of working in an administrative capacity preferably in a busy office environment.
• An interest in digital, social and traditional media, awareness of trends
• Excellent time management. Ability to organise and prioritise a busy workload and work to tight or conflicting deadlines. 
• Good communication and listening skills, the ability to network and form effective relationships with a variety of internal and external colleagues and stakeholders. 
• Excellent IT skills and knowledge of Microsoft Outlook, Word, Excel and PowerPoint is essential 
• Commitment to WaterAid’s values and a working style that reflects these. 

Although not essential, we also prefer you to have: 

• Experience and good understanding of social media
• Interest in international issues including development, rights or humanitarian.

Closing Date: Applications will close 12:00 UK Time on 27 May 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening:

To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

This is an important and interesting role with Vision North Somerset.  You will get to be hands on with our service users who are visually and/or hearing impaired. You will work with our amazing volunteers, both current and new, training them and managing them to provide services to help reduce social isolation and to build confidence.  You will also manage our Peer Support Service which currently includes telephone support groups and a befriending service.  There are 4 HUBS around the county that meet monthly and we hope to develop more.

We're looking for a kind, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham.

£42,000.00 per annum, working 40 hours per week.

This role is maternity cover, the expected duration is 9 months.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

What you'll do:

Leadership Accountabilities:

Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Have the ability to lead and motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure

For the full list, please see our website.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Experience managing supported living and/or Registered services for adults with learning disabilities and autism

For the full list, please see our website.

Desirable:

Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Are you a people-person with a passion for wildlife? We’re on the hunt for a driven and creative individual to inspire action and generate vital support for The Wildlife Trust BCN. As an Events and Promotions Officer, you’ll be a driving force behind connecting people with nature and inspiring lasting support, from engaging the public at events to guiding new supporters into our journey and keep our mission alive both online and on the ground. We are looking for an individual who is enthusiastic about encouraging members of the public to support our work knowing, that through this, you can make a real and lasting impact to local wildlife and wild spaces. If you’re passionate, proactive, and eager to make a meaningful difference, we’d love to hear from you!

The Wildlife Trust for Bedfordshire, Cambridgeshire and Northamptonshire has over 38,000 members and is looking for someone to join the Supporter Engagement Team to focus on developing and delivering event and engagement opportunities to maximise income and membership growth. The role includes lead generation and membership recruitment activity. This is an excellent opportunity to bring your experience to a position where you can contribute directly to a cause that you are passionate about. We have been protecting wildlife and wild spaces for over 60 years and are part of the largest conservation charity in the country providing secure environments for a diverse range of wildlife to thrive. We need our members now, more than ever, to help us continue to tackle the climate and nature crisis so that we might all enjoy a wilder future.

In return we will offer:

• Full induction training, ongoing support, and regular team/work party days
• Ability to work in a variety of environments providing strong job satisfaction with an amazing local Charity
• Travel expenses, branded clothing, use of a Pool Vehicle
• A good holiday package and a pension scheme

Travelling across Bedfordshire, Cambridgeshire, and Northamptonshire, you’ll bring your passion to life at events, nature reserves, and visitor centres using a fully-branded gazebo and interactive displays. You’ll design and deliver a programme of engaging wildlife-themed talks and walks, support flagship events like our AGM, and contribute to both public and corporate engagement. Working closely with colleagues, you’ll help develop systems and internal resources that ensure consistent branding and powerful messaging, boosting supporter engagement, generating vital income, and strengthening our connection with the communities in our three counties.

The main objectives of the role are to:

• Inspire and engage the public by promoting the mission and work of the Trust.
• Generate leads from public interactions, guiding them into our supporter journeys and recruiting new members and supporters for the Wildlife Trust for BCN.
• Support the Corporate Partnership team by participating in regular events, work parties, walks, and talks.
• Work with the Supporter Engagement Manager and the Communications Team to review and update the membership sections of the Trust website.

Please note that this role will require lone working and some weekend and evening working.

Working Hours:

Full Time (37.5 hours per week). Part time hours may be considered.

Type of Contract:

Fixed Term (2 years - may become permanent upon evaluation)

Closing date:

Monday 2nd June 2025, 11:59pm

Interview date:

Thursday 12th June 2025