Supporter experience manager jobs

HEAD OF VOLUNTEERING

Closing Date:  31 December 2025

Interview Date:  Mid January - Date to be confirmed

Location: Hybrid working with multi-site working

               
Hours:  37.5 hours per week

Salary:  £45,000 - £50,000 per annum
DBS Requirement:  Enhanced check

At Birmingham Hospice, our volunteers are the heart of everything we do—supporting patients and families through life’s most challenging moments. We’re looking for a collaborative and values driven leader to shape the future of volunteering across our organisation.

About the Role

Reporting to the Director of People and Culture, the Head of Volunteering will drive the development of our volunteer strategy, champion best practice, and work closely with teams to embed volunteering into every part of hospice life. You will drive recruitment, engagement, and recognition, ensuring our volunteers feel valued and empowered.

We are looking for someone who will:

· Drive the development and delivery of our volunteering strategy

· Champion best practice in recruitment, training, and retention of our volunteers

· Collaborate with teams to embed volunteering into every service

· Drive inclusive recruitment campaigns and community engagement

· Build on our current recognition programmes and ensure the volunteer voice is heard

· Evaluate impact and continuously improve the volunteer experience

· Represent Birmingham Hospice locally and nationally as a leader in volunteering

You’ll be the trusted advisor for all things volunteering—supporting managers, influencing culture, and ensuring our volunteers feel valued, supported, and empowered.

What you will bring:   

Proven experience in volunteer management across complex, multi-site organisations. We welcome transferrable skills and experience from other sectors.

· A passion for inclusion, community engagement, and continuous improvement

· Strong leadership, stakeholder engagement and change management skills

· The ability to influence, innovate, and lead change.

Why Birmingham Hospice?

Be part of a values-driven, forward-thinking charity

· Enjoy a generous benefit package

· Make a real difference in people’s lives

To find out more about this exciting opportunity, please visit the jobs portal on our website.

A UK driver’s licence, business insurance cover, and access to a car for work purposes is essential to this role.

HR Business Partner (Employee Relations Focus)

Charity sector | London / Hybrid - Immediate start - 6 - 9 months FTC

I am supporting a values-led charity to recruit an experienced interim HR Business Partner with a strong focus on Employee Relations.

This role will initially concentrate on managing complex ER casework and strengthening ER practice across the organisation. After the first six months, it will evolve into a broader HR Business Partner role, supporting strategic people initiatives.

The role

You will act as a trusted advisor to leaders and managers, providing pragmatic, legally sound guidance on employee relations matters. Key responsibilities include:

• Managing complex ER cases including disciplinaries, grievances, performance, absence and conduct

• Leading and overseeing investigations, ensuring fairness and legal compliance

• Coaching managers to build confidence and capability in people management

• Overseeing ER casework delivered by an outsourced HR provider

• Supporting HR projects and organisational change initiatives, including restructures, TUPE and workforce planning

• Deputising for senior People & Culture leadership when required

About you

I am keen to speak with HR professionals who offer:

• Strong HR generalist experience, ideally at HR Business Partner or senior advisory level

• In-depth knowledge of UK employment law and ER best practice

• Proven experience handling complex and sensitive ER matters

• Confidence in influencing and challenging senior stakeholders

• CIPD qualification or equivalent experience

Experience in the charity or not-for-profit sector, alongside a genuine commitment to equality, inclusion and values-led work.

Harris Hill and the organisations we work with are committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women applicants due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

If you have the above skills and experience, please apply online today, I would love to have a conversation with you!

As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.

Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.

You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.

To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.

Interviews will be held on either 28th or 29th January 2025

About JMSU

It’s our job is to make sure students get the most out of their University experience.  We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.

I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you. 

Taking Action on Inclusion  

At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.  

We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds.  We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.

You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.

Don’t meet every single requirement? 

If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.

We have some great staff benefits 

• Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
• Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
• Office goals: Our modern, open-plan office offers good space, staff chat and city views

• Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
• Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
• ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
• Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
• Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
• Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
• Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
• Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
• Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
• Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
• Nest Pension Scheme: We will contribute 6%
• Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!

Head of People & Culture
 

Location: Home based with expected travel to London and Guildford.
Contract Type: Permanent
Hours: Full time
Salary: £48,083-£53,426
Benefits: 27 days holiday bank holidays (pro rata for part time roles), perk scheme access, life assurance, paid compassionate leave, enhanced sick pay, Cycling UK membership plus many more staff benefits
 
There’s never been a better time to join the team at Cycling UK! We are 18 months into our ambitious new strategy – and we want you to be part of it. There are loads of reasons to love cycling, even if you’re not someone who cycles. From cutting pollution, to making us healthier and happier, cycling can help us all thrive.
 
As our Head of People & Culture, you will be a dynamic and experienced leader who supports the ongoing development of our organisation as we continue to deliver our strategy. Building on strong HR systems and processes, you will partner with the leadership team to drive professional, agile HR practices that enable us to anticipate and adapt to a rapidly changing environment. You will lead and develop an experienced People & Culture team, providing expert guidance across employee relations, recruitment, learning and development, and reward, while delivering our people strategy with a strong focus on culture, engagement, and our values.

If you’re a strategic people leader, passionate about people, culture, and making an impact we’d love to hear from you.
 
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria.
 
This role is home based with expected travel to London and Guildford.
 
Applications close at 9:00am on the closing date shown
 
You may also have experience in the following: Head of People and Culture, Head of HR, Director of People and Culture, People Director, HR Director, Senior HR Manager, Head of People, People & Culture Lead, Human Resources Director, Head of Organisational Development, Head of People Operations, Senior People Business Partner, HR Lead (Charity / Non-Profit), Head of Learning, Development and Culture, People Strategy Lead

REF-225 694

Examinations Coordinator – Temporary Contract
ASAP start – until July 2026 | £20.47 per hour | Hybrid (40% office / 60% home)
Location: London

Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We’re supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team.

What you’ll do

• Coordinate the delivery of cyclical professional examinations, occurring several times per year.
• Provide line management and development support for two team members.
• Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools.
• Support strategic delivery, budgeting, and planning for examinations.
• Manage candidates requiring adjustments and coordinate assessment boards.
• Undertake audits, investigations, and data analysis projects to improve team processes.
• Maintain strong relationships with internal and external stakeholders to ensure smooth operations.
• Occasionally travel within the UK, including possible overnight stays and weekend support.

About you

• Experience working with online systems and supporting system development (CRM, Zendesk or similar)
• Strong operational, project, and process improvement skills
• Excellent communication and stakeholder management skills
• Confident line manager of a small team
• Ability to work independently, manage competing priorities, and meet tight deadlines
• Attention to detail and a proactive, solutions-focused mindset

Desirable:

• Knowledge of assessments/exams or logistics of multi-centre events
• Previous line management experience

Contract Details

Start date: ASAP

Contract: Temporary until July 2026

Hours: Full-time

Pay: £20.47 per hour

Hybrid: 40% office / 60% home

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role:

We’re Unity Insurance, part of the Scouts, and we’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most.

We’re a small, friendly team with a big heart — and we’re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you!

What you’ll do as an Account Handler:

• Be the first point of contact for our clients
• Provide quotes, advice, and ongoing support
• Manage renewals, policy updates, and claims
• Recommend additional products to help clients stay protected
• Ensure all administration is accurate and completed on time
• Deliver excellent customer service and help us grow our client base

What we’re looking for as an Account Handler:

• Experience in insurance and customer service
• Understanding of youth organisations or small charities (desirable)
• Good knowledge of insurance principles and FCA guidelines
• Confident using computers and insurance systems
• Working towards or holding insurance qualifications (desirable)
• A genuine passion for helping others

Why join us?

• At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team.
• We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas

• Flexible working hours and hybrid options

• Work in a way that suits you, your role, and your department

• Double-matched pension up to 10% of gross salary

• Family-friendly employer with generous family leave

• Learning and development opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Thursday 18th December 2025.

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Could you use your fundraising and leadership skills to support the movement to end homelessness in Greater Manchester?

This is a unique opportunity to lead an organisation that has grown rapidly in terms of brand, visibility and most importantly, impact. Greater Manchester Mayor's Charity exists to ensure homelessness has no place in our city region. Since launching in 2019, they've raised millions to fund emergency responses like A Bed Every Night and are now scaling impact by growing emphasis on prevention and systemic change. Backed by the Mayor of Greater Manchester as Patron, they bring business, civic and community partners together to deliver practical solutions and champion innovation.

Salary: £50k
Location: Hybrid (based in and around Greater Manchester)
Contract: Permanent, full-time (37.5 hours per week)
Benefits: 33 days holiday (including bank) + Christmas closure, statutory employer pension contribution

About the role

There's something extra special about Greater Manchester Mayor's Charity - uniquely positioned as a connector of people and places, with the ability to be agile and move at pace due to their small, but mighty make-up.

You'll report to an engaged and proactive Chair and Board of Trustees and lead a small, committed team, to ensure strong governance, financial sustainability and measurable impact.

First and foremost, this job is about fundraising, so you'll need to get excited by the prospect of rolling your sleeves up, engaging with high-value supporters and 'doing the doing'.As CEO, we'll be looking for you to:

• Shape strategic direction and drive innovation across emergency response and prevention.
• Deliver high-impact income generation as fundraising lead (focused on corporates and philanthropists), building and delivering a sustainable pipeline.
• Champion our inclusive approach to grant-making and growing our portfolio of trants.
• Act as a respected voice in the homelessness sector, convening stakeholders and influencing policy.
• Embed a values-led culture that is Pioneering, Accountable, Collaborative and Effective.

About You

We're looking for a strategic, values-driven leader who can inspire supporters and deliver results. This might be your first CEO role, but we'll be looking for you to demonstrate:

• Proven leadership experience and the ability to build strong external relationships.
• Track-record in fundraising, income generation or partnership development.
• Financial acumen and experience managing budgets and a team.
• Exceptional communication skills and confidence in public speaking.
• Understanding of (or demonstrable commitment to) homelessness, housing and social justice.

Why is this a brilliant opportunity for me?

This is your chance to make a tangible difference in Greater Manchester, leading a high-profile charity that is ambitious and committed to ending homelessness. If you are looking for a supportive and collaborative Board and the opportunity to grow and develop your skills and experience alongside a charity that intends to continue evolving, then this one could absolutely be for you.

Just to be crystal clear, we welcome applications from first-time Chief Execs for this role.

How to Apply

All you need to do is send a copy of your CV or a draft profile over to Amelia Lee as the first step.

We're anticipating a high volume of applications for this role, so from there we'll be in touch with full application details if you meet the minimum skills and experience required.

Deadline: 9am on Monday 22nd December. However, please do get in touch ASAP if interested - we'll never close early, but it would be great to ensure you have enough time to apply around the busy Christmas period.

Interviews will be held mid-January, after the festive season - dates TBC soon.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Job Title: Business Analyst
Contract Type: Permanent, Full Time (35 hours per week)
Location: Head Office, High Wycombe (hybrid working available).
Salary: Circa £43k per annum
Closing Date: 4th January 2026

We are looking for a Business Analyst with a commitment to the vision of Coeliac UK to provide day-to-day analysis and reporting support to colleagues and external partners. You will have strong financial management and analytical skills, good written and oral communications skills, and the ability to work effectively as part of a small team.

Key responsibilities – the successful candidate will:

• Produce accurate and timely, monthly management accounts including detailed insightful commentary and ad hoc financial reporting and analysis as required
• Work with budget holders to review performance, agree budgets and conduct regular forecasts
• Support effective business decision-making through financial modelling and analysis.
• Work with the Head of Finance to produce long-term financial analysis to inform strategy
• Be responsible for automated reporting and key analytical insights across all database sources
• Liaise with, challenge and support colleagues so that the finances of the charity are well understood and owned by all in the team
• Identify opportunities to streamline and simplify procedures to develop and deliver relevant, timely and accurate management information including reporting against agreed key performance indicators
• Support the Head of Finance by providing financial papers to the Senior Management Team, Audit committee, Board of Trustees and other committees as required.
• Communicate financial principles to non-finance staff, building their skillsets to enable them to effectively manage their budgets and forecasts
• Support major procurement decisions and the supplier contract review process

Essential Knowledge, skills, and experience:

• With or working towards an accounting qualification
• Good attention to detail
• Experience of working in a finance department, with finance and CRM systems knowledge
• Proficient in Microsoft Office suite with advanced Excel skills
• The ability to work effectively both independently and as part of a team
• Commitment to the vision of the Charity
• Excellent planning and time management skills
• Proactive and supportive, with a positive outlook

Desirable:

• Experience of working within the charity sector

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 4th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Reception and Administration Coordinator

Employer: Bristol Animal Rescue Centre
Job type: Part time, Permanent
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA
Salary: £26,000 – £29,000 PA full time equivalent (pro rata if part-time), dependent on experience.
Hours per week: 21 hours per week, including one weekend per month
Benefits: include generous annual leave, training provided, free employee assistance service and cycle to work scheme.

We have an exciting opportunity to join Bristol Animal Rescue Centre as an Reception and Administration Coordinator.

About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.

About the role:
We are seeking a skilled and motivated Reception and Administration Coordinator to lead our busy front-of-house and administrative functions. This role is central to ensuring our public-facing services run smoothly, supporting both people and animals with professionalism and care. You will oversee a dedicated team, manage day-to-day reception operations, and ensure our processes provide efficient support across the organisation. Working closely with all departments including our Animal Clinic, Animal Home, Fundraising, Communications, and more, you will coordinate services and ensure each team’s needs are met.

From managing a busy reception desk and shop to, supporting clinical and Board administration, you will be a key link across the charity. Strong relationship management and problem-solving skills are essential, as you will also liaise with members of the public and partner organisations.

You will lead on improving systems and processes, making best use of technology to enhance efficiency while ensuring compliance with data protection and health and safety standards. The role also includes overseeing customer service delivery, complaints handling, stock management, and supporting volunteers in reception and administrative duties.

We are looking for a confident leader with proven line management experience, excellent organisational skills, and a track record of delivering high-quality customer service. Strong IT skills, change management experience, and the ability to make sound decisions under pressure are important. A passion for animal welfare and commitment to the values of Bristol Animal Rescue Centre will underpin everything you do.

Application deadline: midnight on 09 January 2026
Interview date: Week commencing 19th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please

Impact & Business Intelligence Lead

As our Impact & Business Intelligence Lead, you’ll play a central role in shaping how we understand, measure, and communicate the difference the charity makes for people affected by a long-term health condition. You’ll develop the frameworks, tools, and approaches that help clearly evidence our impact and performance, ensuring that insight drives meaningful decisions across the organisation.

Working closely with teams from across the charity, you’ll lead complex analysis, evaluations, and data modelling to bring clarity to outcomes and opportunities. You’ll champion best practice in data, strengthen our organisational maturity, and make sure colleagues have access to high-quality dashboards, evidence, and recommendations they can act on. Your work will help communicate our achievements to stakeholders, supporters, and the wider sector.

You’ll also manage and develop a small, high-performing team (1 person), fostering a culture of learning, collaboration, and innovation. As part of a national charity committed to improving lives through research, support, and advocacy, your role will directly shape how they understand the difference they make and how they can make an even greater one.

Key skills & experience

• Expertise in developing and implementing impact and performance frameworks, evaluation models, and KPIs.
• Strong analytical skills, including experience with complex methodologies and statistical tools (e.g., Python, R, SPSS).
• Ability to communicate complex findings clearly to technical and non-technical audiences.
• Experience managing a team and working effectively with cross-organisational stakeholders.

Salary: £44,500

Contract: Permanent

Location: London office with flexible remote working

Role description: You will work with local residents to continue our community engagement work, empowering residents to bring about positive change for North Leatherhead and facilitating their engagement in decisions affecting the local area.

Pay and hours: £16 an hour. 15 hours per week, with occasional evening and weekend working.

Contract: 6-month contract, initially.  

Location: LCH, Kingston Road, Leatherhead. KT22 7PX. Not suitable for remote working.

 

Context:

North Leatherhead is in the top 5% most deprived neighbourhoods in Surrey, with one of the highest concentrations of foodbank use in the county and healthy life expectancy rates that are, on average, seven years lower than in South Leatherhead. A listening exercise by Mole Valley District Council highlighted the lack of community provision and the damaging impact of the closure of the children’s centre and other community buildings in recent years.

Leatherhead Community Hub (LCH) opened in March 2022 as a dedicated community centre in North Leatherhead. LCH provides opportunities for people to come together socially and build community, as well as giving partner organisations a permanent base from which to offer vital support. Our mission is to create a safe, welcoming space at the heart of the community, where people of all ages can connect, learn, have fun, and find the support they need to thrive. The Hub attracts around 3,500 visitors a month to our community café and the many other community activities run by LCH and other local groups.

One of LCH’s core values is to be community-led, and we are always looking for opportunities to take on board people’s ideas and develop their gifts. Last year, we set up a non-contact boxing project and we have plans for a new football project, in response to parents’ concerns about the lack of provision for children and young people. Responsibility for both projects is being handed over to local residents.

 

Role description:

You will be responsible for listening to, engaging with and empowering local residents to facilitate positive change in their community, with the following specific objectives:

· To establish a residents’ panel (or similar), giving local residents a greater say in decisions affecting local community.

· To organise an Annual General Meeting (or similar), ensuring that LCH is accountable to the local community.

· To carry out a community survey (or listening exercise) for North Leatherhead, to increase our understanding of the concerns and hopes of local residents.

In addition, we would like to explore ways to increase ownership and involvement of local residents in all aspects of the running of LCH. You will be employed by LCH, using the Hub as a base for networking and capacity-building, whilst also reaching out to other sections of the community. This role will require you to have a regular presence at LCH and in the wider community.

 

Requirements of the postholder: 

Essential:

· Excellent listening skills – friendly and approachable, with the ability to connect with people from a wide range of backgrounds and make them feel supported and valued.

· Experience of volunteering and/or working in a community setting.

· Strong organisational, time management and IT skills.

· A positive and creative approach to work – able to handle new or competing demands and work on own initiative without close supervision.

· A willingness to work flexibly, including occasional evening and weekend meetings.

· A firm commitment to the vision, mission and values of LCH.

Desirable:

· Good networking skills and experience of working with other organisations to achieve positive change for the community.

· An understanding of the principles of asset-based community development and other participatory approaches to community development.

· A proven ability to motivate and support people to use their strengths and skills for the benefit of the wider community.

· Experience of carrying out community research and/or grassroots organising.

· Experience of living, working and/or volunteering in the local area.

How to apply:  Please send us your CV and a cover letter (no more than 500 words), explaining why you would like this role and how you meet the job requirements.

 Posted on: 15th December 2025 

Closing date: 15th January 2026 

Interview date: 23rd January 2026

We are keen to appoint someone to start in February, or as soon as possible.

HR Advisor (Redundancy & Restructure Specialist)

Location: Fully remote
Salary: £20.85 per hr
Type: Temp 2 - 3 months

Are you an experienced HR professional with confident, hands-on expertise in redundancies, restructures and consultation processes? Our client, a well-established national charity, is seeking an HR Advisor who can step in and lead organisational change with assurance, accuracy and empathy.

This role is ideal for someone who thrives in a fast-moving, values-driven environment and brings the technical depth required to manage complex change from start to finish. 

The Role

As HR Advisor, you will be the charity’s go-to specialist for organisational change. You’ll lead on:

• End-to-end redundancy and restructure activity
• Individual and collective consultation
• Advising managers on selection, pooling, redeployment and process risks
• Producing all change-related documentation and ensuring accurate HR system updates
• Assessing employment risk and providing pragmatic recommendations
• Supporting managers and staff through change with clarity and confidence

You’ll also contribute to broader HR advisory work, including ER guidance, recruitment support and induction, while keeping change processes as your primary focus.

If you have the above skills and experience and are immediately available, please apply online today!

Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)

Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement) 

Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.

This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.

You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.

As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.

The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.

We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services

This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.

For further information or to apply, please contact [email protected]