Supporter experience manager jobs

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Responsible for: Helplines Advisors and service

Salary: Point 36-39 £38,349.28 - £41,585.25 (a London Allowance of £3,299.00 will be applied to employees who live in London

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 35 Hours per week; Monday – Friday 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.  Please note that there are two full time positions avaialble for this role.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above

About the role:

Respect is seeking two Helplines Team Leaders. You will be the main point of contact for the team of Advisors and provide line management support along with other focused meetings that guide their work with service users.

You will manage concerns raised by Advisors and make decisions on safety actions, and deal with complaints. You will oversee the implementation of a rota system that maximises resource capacity at peak call times to meet high demands. Work collaboratively with partner agencies that deliver programmes of support for both male victims and perpetrators, and set up signposting and referral processes that supports our work.

About you:

• At least two years’ experience of working on complex cases in a multi-agency environment and working with other professionals/agency to manage risk and safeguard vulnerable adults and children 
• An understanding of the root causes of domestic abuse, both individually and societal, and its effects on victims, in particular male victims 
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• Ability to lead a team using motivational strategies that inspire and create a positive working atmosphere
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to our Operations Department in word doc. format only, please. 

For an informal discussion about the role, please contact our HR Team directly.

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
 

Local Delivery Lead, Homewards- Lambeth, London

• Salary:  £55,000- £60,000 pa.
• Location: London/Hybrid, Local base office 3 days p/wk
• Contract Type: 12 Month FTC (MAT Cover)
• Holiday: 25 days per annum
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

Role Purpose:

Are you passionate about creating real, lasting change? The Royal Foundation is looking for a dedicated Local Delivery Lead, to lead the transformative Homewards programme in Lambeth. Homewards spans across six flagship locations: Aberdeen, Northern Ireland, Sheffield, Newport, Lambeth, and Bournemouth, Christchurch & Poole with an ambitious mission: to show that ending homelessness is possible, making it a rare, brief, and unrepeated.

The role will provide the strategic and operational leadership to oversee and coordinate the delivery of the Homewards programme in Lambeth to ensure its success. They will be able to inspire and motivate a diverse community of stakeholders and partners from the public, private and third sectors to deliver a shared action plan that will put their location on a trajectory to end homelessness.

We’re looking for a proactive, strategic thinker with strong leadership and relationship-building skills. Be part of a pioneering programme with the potential to scale and create lasting change across the UK and beyond.

Key Objectives:

•  Leading a multi-agency coalition to deliver an impactful, inclusive action plan focused on homelessness prevention.
• Supporting the design and delivery of local projects while aligning with national strategic initiatives.
• Overseeing progress, governance, and budgets with support from the Homewards team.
• Cultivating a culture of collaboration, inclusion, and innovation.
• Managing stakeholder relationships and providing line management for the Local Delivery Officer.

Knowledge and Experience:

• Experience in supporting projects or events.
• Familiarity with fast-paced, complex projects.
• Experience managing stakeholders.
• Relevant experience in the homelessness sector, charity sector, or local government.
• Experience involving those with lived experience of homelessness in project work.
• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Familiarity with project management tools like Monday . com, MS Project, Smartsheet, Trello, or Salesforce.

Personal Qualities:

• Collaborative and efficient.
• Driven to make a positive impact.
• Highly organised with effective workload management.
• Self-motivated and flexible team player.
• Discreet with sensitive information.
• Motivated and eager to learn.
• People-oriented, able to work closely with diverse stakeholders.

Our Company & Culture:

The Royal Foundation is committed to equity, diversity, and inclusion, fostering a positive, safe, and respectful environment. We promote an inclusive workplace that values diverse perspectives and supports a culture of collaboration and curiosity. We encourage applications from people of all backgrounds.

If you have the relevant skills and enthusiasm for this role, we’d love to hear from you. Please apply with your CV and a one-page cover letter explaining your motivation and how you meet the required skills and experience by clicking ‘Apply’ now.

Our client, a prestigious London University, is currently seeking a temporary, full time (35 hours per week) Data Analyst, running for 6-months in the first instance, based onsite 3-days per week in East London.

Key Responsibilities include:

• Handle sensitive data in compliance with GDPR and data protection legislation.
• Write clinical system searches and support dashboard reporting.
• Use Excel, Power BI, Access, and Tableau to prepare, analyse, and publish data.
• Produce reports for internal teams and commissioning bodies.
• Liaise with partner organisations and provide data extraction solutions.
• Maintain accurate records and support departmental publications.

Essential Skills & Experience:

• Prior experience in a similar role, ideally in higher education.
• Strong knowledge of data protection and handling protocols.
• Excellent collaboration and communication skills.
• Advanced Excel skills, including VLOOKUP, HLOOKUP, SUMIFS, Pivot Tables/Charts, Conditional formatting and Power Query.
• Power BI experience, including integrating data, relational databases, reports & visualisations.

If you are interested in this opportunity, please apply below, and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Location:St Albans, Hertfordshire, AL1 3JE
Salary: £37,035 to £41,182 inclusive annual salary up to 19.7 percent employer pension contribution.
Contractual hours: Permanent, full-time (37 hours per week)

Job Ref: P2297

About the role

Our client is seeking a skilled Financial Transactions Supervisor to oversee accounts payable, receivable, and cash handling operations. You will supervise a small team, ensuring accurate and timely financial transactions and reconciliations. Key responsibilities include monitoring regulatory compliance, guiding team members, and improving procedures. Strong technical knowledge of financial systems, leadership experience, and the ability to interpret financial regulations are essential.

About you

You are a confident leader with a strong understanding of financial systems and practices. Your attention to detail ensures accuracy in financial transactions, and you’re skilled in reconciliations and compliance with regulations like VAT and financial legislation. You’re highly organised, able to manage multiple tasks, and support your team effectively, offering guidance and training where needed. Excellent problem-solving skills help you address complex financial issues, and you’re comfortable working with large data sets, using Excel to analyse and present financial information. Your communication and interpersonal skills enable you to work well with both financial and non-financial colleagues.

A minimum of AAT Level 3 is required

Whilst Local Government/Public Sector experience is desirable, this is not essential. You will be receiving support, training, and guidance to ensure that you settle in your role.

If you are enthusiastic, pro-active, proficient in using Excel, with strong attention to detail, with strong organisational and communication skills and if you are ready for a new challenge, they would love to hear from you!

Their team is friendly, and they work well together. Their office is based in St. Albans city centre, great location with excellent transport links, car park available and a short walk from the train station. It is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 28.5 days basic annual leave (increasing with service) bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

Disability Confident

They are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.

Safeguarding

This post is subject to a Basic Disclosure Check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria they use to assess applicants.  Please ensure the application form is filled in fully, evidencing the criteria is met (CV is supplementary and not used for assessment). The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

They are aware of the current technical issue when trying to attach a document to your application. They are working with their provider to resolve the issue, in the meantime please complete your application without attaching any document, once you have submitted your application you will receive an application reference number, using this reference number in the subject line (Please note, without your application reference number they are unable to attach the documents)

NOTE:  Interviews are conducted throughout the application process.  They reserve the right to close the vacancy at an earlier date, and they strongly encourage you to submit your application as soon as possible.

You may also have experience in the following: Finance Manager, Financial Controller, Management Accountant, CIMA, ACCA, Operations Manager, General Manager, Commercial Management, Operations Management, Accounts Payable, Credit control, Payroll, Sales ledger, Accounts Receivable, Senior Credit Controller, Billing Analyst, Credit Control Manager etc.

REF-221 528

The post holder will be responsible for enabling The Girls' Brigade England and Wales to fulfil its vision and mission goals by leading the delivery of the Growing GB Project which is funded by DCMS, ensuring that the following key objectives are met:

• Increase the number of children and young people who participate in GB groups and activities
• Set up new GB groups / expressions of mission in areas of need
• Establish online groups to supplement place based work
• Encourage more people to become volunteers
• Provide operational support to GB’s network of volunteers
• Gather relevant information for grant reporting.

Key aspects of this role will be:

• Support existing GB groups to re-establish and grow
• Provide operational support to existing groups and volunteer leaders
• Support churches to develop new Girls’ Brigade community groups / expressions of mission
• Mission contact with key external agencies
• Co-ordinate delivery of core training
• Gather relevant information for grant reporting

Support existing groups to re-establish and grow

• Support volunteers and local groups to promote the work of Girls’ Brigade in their area
• Encourage local groups to use Growing GB Resources and other promotion and publicity resources that are available to help to grow numbers of members and volunteers
• Provide equipping sessions and other support mechanisms around use of social media and other digital media for recruitment and promotion

Supporting churches to setup new GB community groups / expressions of mission

• Meet with churches and schools, etc to help them develop new GB community groups/ expressions of mission which are relevant to their communities.
• Induction and equipping of new group volunteers
• Ensure that all processes for the registration of new groups and their volunteers are followed
• Maintain follow up contact with new groups to offer advice, support and encouragement

Establish online groups to supplement local community groups

• Set up new online groups
• Research and set topics for online groups
• Liaise with session leaders
• Liaise with GB Support Centre Communications and Media Manager to ensure adequate advertising of sessions
• Ensure sessions follow guidance on best practice for online/digital safeguarding

Co-ordinate delivery of core training

• Manage our network of volunteer trainers to deliver core training programmes
• Establish an annual calendar of core training, with appropriately equipped trainers ensuring that training dates are published and booking mechanisms established
• Ensure the network of volunteer trainers are appropriately trained for the training they deliver
• Ensure training materials are reviewed and refreshed regularly

Gather relevant information for grant reporting

• Collate anecdotal evidence from grant groups to support reports
• Use GB’s database to gather data to support reports

All members of the GBM staff team are expected to work together on team tasks and to support one another in busy periods for the sake of the aims of our mission. Some weekend work will be required.

Café and Visitor Centre Assistant

Do you have a flair for hospitality and excellent people skills?

Join an award-winning visitor centre that tells the story of a young Welsh girl changed the lives of millions!

Set on the edge of Llyn Tegid, the centre tells Mary Jones’s story through multimedia and interactive displays in a Grade 2-listed building. Complete with a picnic area, café and children’s playground, Mary Jones Pilgrim Centre offers a great time out for children and adults alike.

Position: Café and Visitor Centre Assistant

Location: Bala, North Wales

Hours: Full-time role 9 am – 5 pm Wednesday to Sundays plus Bank Holidays Part-time or job share arrangements will be considered

Salary: £25,100 per annum

Contract: Permanent

Closing Date: 30th June 2025. We are actively recruiting for this role and will be reviewing applications as they are received. Early applications are encouraged, as the position may be filled before the advert closes. If you're interested, please apply as soon as possible. 

The Role

We’re looking for people with a flair for hospitality and excellent interpersonal skills. Working as part of a team, you’ll assist in the day-to-day running of Mary Jones Pilgrim Centre. From preparing and serving fresh food in the café, to inspiring visitors with the story of Mary Jones in the visitor centre, you’ll provide guests with a first-class visitor experience.

If you want a really interesting role, set in a beautiful location… then apply today!

About You

You will have:

• Experience of dealing with members of the public, perhaps in the retail or hospitality sector
• Experience of handling money, giving customers change and cashing up the till at the end of the day

Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.

The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.

You may also have experience in areas such as Café, Restaurant, Visitor Centre, Café Assistant, Visitor Assistant, Retail Assistant, Shop Assistant, Hospitality Assistant, Waiter, Waitress, Front of House, Kitchen Assistant.

Cynorthwyydd Caffi a Chanolfan Ymwelwyr

Oes gen ti ddawn am letygarwch, ynghyd â sgiliau da gyda phobl?

Ymunwch â chanolfan sydd wedi ennill gwobrau am ddweud stori merch ifanc Gymreig a newidiodd fywydau miliynau!

Wedi ei leoli wrth ymyl Llyn Tegid, mae'r ganolfan yn adrodd stori Mary Jones trwy gyflwyniadau aml-gyfrwng a rhyngweithiol mewn adeilad cofrestredig Gradd 2. Gyda safle picnic, caffi a pharc chwarae i blant, mae Canolfan Pererin Mary Jones yn cynnig amser gwych i blant ac oedolion.

Rôl: Cynorthwyydd Caffi a Chanolfan Ymwelwyr

Lleoliad: Bala, gogledd Cymru

Oriau: Llawn-amser o 9yb-5yp Dydd Mercher I Ddydd Sul, gan gynnwys dyddiau G yl y Banc. Wnawn ystyried rhan-amser neu rannu swydd.

Cyflog: £25,100 y flwyddyn

Contract: Parhaol

Dyddiad Cau: Mehefin 30, 2025. Rydym yn recriwtio’n weithredol ar gyfer y rôl hon ac fe fyddwn ni’n adolygu ceisiadau pan gânt eu derbyn. Anogir ceisiadau cynnar, gan y gall y swydd gael ei llenwi cyn i’r hysbyseb ddod i ben. Os oes gennych ddiddordeb, plîs gwnewch gais cyn gynted â phosibl.

Y Rôl:

Rydym yn chwilio am bobl sydd â dawn am letygarwch. a sgiliau rhyngbersonol rhagorol. Gan weithio fel rhan o dîm, byddwch yn helpi i redeg y Ganolfan o ddydd i ddydd. O baratoi a gweini bwyd ffres yn y caffi, hyd at ysbrydoli ymwelwyr gyda stori Mary Jones yn y ganolfan ymwelwyr, byddwch yn darparu profiad a chroeso o'r radd flaenaf i'r ymwelwyr.

Os ydych am rôl wirioneddol ddiddorol, wedi'i lleoli mewn lle hardd... yna gwna gais heddiw!

Amdanat ti

Bydd gennych:

• Profiad o ddelio â’r cyhoedd, efallai yn y sector manwerthu a lletygarwch
• Profiad o ddelio â phres, rhoi newid i gwsmeriaid a chyllido'r til ar ddiwedd y dydd.

Dylech ddarparu eich CV a datganiad o 250 gair sy'n amlinellu eich diddordeb a'ch addasrwydd ar gyfer y swydd hon.

Mae'r elusen yn falch o fod yn Gyflogwr Cyfartal sy’n gwerthfawrogi amrywiaeth ac yn dymuno adlewyrchu hyn yn ei gweithleoedd. Croesawir ceisiadau gan bobl sy'n cynrychioli pob rhan o'r gymuned.

Efallai hefyd y bydd gennych brofiad mewn meysydd fel Café, Bwyty, Canolfan Ymwelwyr, Cynorthwyydd Café, Cynorthwyydd Canolfan Ymwelwyr, Cynorthwyydd Manwerthu, Cynorthwyydd Siop, Cynorthwyydd Gwesty, Gweinydd, Gweinyddes, Cynorthwyydd Cegin.

Location: South West England (Hybrid Working Available)
Hours: Full time (37.5 hours/week) – flexible working, part-time/job-share considered
Salary: £49,042 to £54,274 per annum
Contract: Permanent

Are you a dynamic fundraising leader with a passion for relationship-building and driving income growth? We’re seeking a Head of Relationship Fundraising to lead a high-performing team at a respected healthcare charity providing end-of-life care to communities across Swindon and the surrounding areas.

In this pivotal role, you will be responsible for developing and implementing a comprehensive fundraising strategy across philanthropy, corporate partnerships, major giving, and community and events. You'll lead a talented team and play a key role in shaping the organisation’s strategic income generation priorities.

About the Cause

This is a long-established and well-regarded charity delivering specialist, compassionate care to people living with life-limiting illnesses. The organisation relies heavily on the generosity of the local community to fund its services and is embarking on an exciting new five-year strategy to extend its impact and reach.

Key Responsibilities

• Lead and inspire teams across philanthropy, corporate, major donor, and community fundraising
• Develop and deliver strategic fundraising plans to meet ambitious income targets
• Oversee key events and fundraising campaigns
• Build relationships with high-value supporters and stakeholders
• Foster a culture of innovation, collaboration, and outstanding donor stewardship

About You

• Proven success securing significant income through relationship fundraising channels
• Strategic thinker with excellent leadership and stakeholder engagement skills
• Strong track record in delivering and managing income-generating strategies and budgets
• Passionate about charitable causes, with a commitment to making a tangible difference

Application process:

• Deadline: ASAP – Please send your application to Hannah

For a full job description and details on how to apply, please contact Hannah at Harris Hill on 

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Are you interested in developing a career in charity comms? Do you have an eye for detail and a keen knowledge of all things digital?

Then you might be just the right person to support our communications function at abrdn Financial Fairness Trust.

You’ll play a big part in helping to achieve the Trust’s goals by:

• Supporting the Head of Communications to administer the external relations function of the Trust;
• Focussing on social media assets, website content and digital communications;
• Establishing and maintaining processes to ensure the comms functions run smoothly and efficiently.

As someone with an awareness of communication activity, a solid admin background and a keen interest in social policy, you will ensure the smooth running of the comms department and report to the Head of Communications.

Your primary objective will be to support the communications function to raise awareness of our work with a wide range of stakeholders. You will ideally have experience of creating and producing digital content and a solid understanding of the media and political landscape. You will have excellent copywriting and digital communication skills and the ability to learn how to use complex online systems.

Digital comms will be your thing as you will be creating and producing digital content, and administer the Trust’s website and social media accounts. You’ll have a strong interest in all things media as you’ll support the press office function such as managing press lists, updating the website and monitoring coverage.

You’ll work alongside a small team of eight who are based between London and Edinburgh and work in a hybrid manner. You should be someone who is highly motivated with a can-do attitude, and the ability to very occasionally travel within the UK.

A detailed job description can viewed on our website.

What you’ll get

It’s crucial that everyone in the team is passionate about our mission, but not at the expense of our lives outside of work. We strive to ensure everyone in the team has a good work-life balance, valuing flexible working and being open to conversations about what you need. You’ll work with a friendly and knowledgeable team of staff and Trustees, and a supportive and experienced manager.

You can choose to work the 28 hours over four or five days from the start of employment, you will be mainly home-based but you need to live close enough to commute to London or Edinburgh occasionally and you’ll receive a salary of £25,007 (£31,259 FTE) with a transparent pay scale in place. We know there’s more to life than just work, so you will have 32 days annual leave (this is the pro rata equivalent for this role, including bank holidays), private medical care, income protection, life assurance and save for your future with 16% unmatched employer contribution to pension (plus an additional 2% match if you contribute). We have family-friendly policies and extra optional benefits to choose from too, such as discounted gym membership and good value travel insurance.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Complex Needs Housing Service)
Reference: 286 
Salary: £26,000 - £27,000 per annum pro rata incl. Outer London Weighting (OLW) In addition, this role will have a yearly staff retention bonus of up to £2106 (This payment is allocated at the discretion of HMN). 
Hours: 37.5 hours per week (Monday-Friday, 9am-5pm) 
Contract: 1 year 
Reports to: Complex Needs Housing Team Leader 
Main base: Letchworth Wellbeing Centre or Ware Wellbeing Centre dependent on applicant’s location, Herts Countywide travel

Purpose of Post

The Community Outreach Worker (Complex Needs Housing Service) provides advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. They ensure that the safety and wellbeing of the client is monitored and reviewed regularly, they remain a source of independent support for all clients and they will embed a person centred recovery orientated and trauma informed approach in all aspects of the role.

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.

Service Objectives

• To improve the mental wellbeing of people experiencing mental ill health.
• To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• To reduce the use of crisis services by people experiencing mental ill health with positive outcomes for the individual.
• To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• To work collaboratively within a multi-disciplinary team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 16th June.
Interviews will be held on a rolling basis.
Please note: we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

BACKGROUND

Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC’s mission is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. The IRC is on the ground in more than 40 countries, providing emergency relief and rebuilding lives in the wake of disaster. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK a programme that is rapidly growing.

In Europe, the IRC currently operates in the UK, Sweden, Belgium, Switzerland, Italy, Greece, Poland, Serbia and Ukraine.

PURPOSE OF THE ROLE

The P&C Director manages the HR teams across the IRC UK, Switzerland, Belgium and Sweden, and is accountable for effective HR service delivery, HR compliance and continuous improvement within the scope of the People & Culture department to cultivate the desired culture, talent practices, and investments to deliver on our people strategy. This position plays pivotal role in fostering a positive, inclusive and high-performing workplace culture that aligns with IRC’s values through exceptional communication skills. They are deeply committed to achieving operational excellence and modelling the values of an engaging and respectful workplace where everyone can be at their best.

Reporting into the Regional Director, P&C Europe and collaborating closely with colleagues across Global People & Culture, the role provides insights supporting the implementation of People & Culture priorities across the 300+ IRC colleagues in the UK, Switzerland, Belgium and Sweden as determined by the respective country Executive Directors and the Regional Director P&C Europe.

As a member of the UK Senior Management Team (SMT) the role also supports the delivery of these priorities, and serves as an advisor and coach with a keen focus on building leadership competencies and organizational effectiveness.  The role is also part of the global P&C community to participate and stay informed of global change initiatives and to shape or adapt them to IRC UK’s culture and regulatory environment.

This role supports the UK Executive Director in managing the relationship with the UK Trade Union, Unite, including quarterly meetings with Union Representatives and ensuring smooth consultation and negotiation on matters where relevant including the annual salary review, restructures and complex employee relations matters. The post holder has an excellent understanding of Union relations and rights, working collaborative to ensure compliance and the bets outcomes for IRC UK and employees within the bounds of what is possible in the organisation.

KEY RESPONSIBILITIES

1. P&C Strategic Leadership and Management (~25%)

· Serve as a strategic advisor to the local HR Managers, Executive Directors, and UK Senior Management Team (SMT) on succession planning, providing key insights to facilitate future leadership transitions.

· Act as a thought partner to the SMT, offering strategic guidance on People & Culture (P&C), and organizational culture/values to align with the mission and goals.

· Supervise and be a supportive leader to approximately 5-7 P&C staff within the UK, Belgium, Swizterland, and Sweden HR Team, ensuring the leadership and management of direct reports are handled with excellence.  Accountable for the overall quality and effectiveness of the P&C team, actively monitoring progress against established goals.

· Take the lead on conducting talent dialogues, recommending development opportunities, and coaching on conducting high-quality conversations during performance reviews.

· Serve as an advocate for Employee Wellbeing, Employee Engagement, and Safeguarding priorities and role model safe, inclusive, and caring leadership standards.

· Provide constructive feedback and guidance on career paths and professional development for the P&C team and IRC staff; establish a culture of continuous learning opportunities.

· Partner with peers to facilitate the workforce planning, including, managing workforce adjustments, such as staff reductions, or scale up, including organizational design work, in partnership with senior management teams, the Regional Director, People & Culture Europe and Global People & Culture Partners, ensuring these actions comply with local legal requirements and IRC's country and Global policies while minimizing risks and supporting affected staff.

· Support management through coaching, development, tools and guidance to build a team of skilled, committed, and motivated staff, ready to advance in their career.

· Manage the UK HR budget with support from colleagues in FP&A for planning, budgeting and reforecasting of expenditure.

· Prepare reporting to the UK Board of Trustees, including presentation to the full Board and People and Culture Committee.

2. Manage HR Service Delivery and Core Operations (~40%)

· Oversee the creation and tracking of P&C objectives, ensuring alignment with organizational goals including but not limited to providing support and contributions to the design and implementation of global shared solutions models that deliver meaningful outcomes and service improvements.

· Actively engage in proposal design and grant review meetings, providing expert advice on organizational structure, position scoping, demographic and staffing analysis to build a robust P&C foundation that supports high program quality.

· Drive informed decision making by using data to support people and culture functions, ensuring all data reporting requirements, including to the UK Board and reporting as required for UK programmes donors are delivered accurately and in a timely manner.

· Oversee end-to-end P&C activities across the employee lifecycle, including onboarding and exits, payroll, benefits, contract management, performance management, workforce reporting, and year-round staff communications to ensure high-quality outcomes aligned with organizational standards and strategic objectives.

· Ensure the development and implementation of high-quality, context-specific improvement plans and practices in areas such as recruitment, compensation and benefits, employee relations, onboarding, offboarding, contract management, learning and development, performance management, leave management, code of conduct compliance, legal compliance, HR Information Systems, coordination of policy development and implementation, etc.

· Advise supervisors on appropriate disciplinary actions, serve as an impartial mediator in disciplinary proceedings, and oversee follow-up measures to ensure fairness, compliance with employment laws, and adherence to labor regulations.

3. Workplace Culture (~15%)

· Promote initiatives that enhance the employee experience, team engagement, inclusion, and cohesion fostering an environment conducive to continuous learning and honest dialogue.

· Foster a healthy organizational culture. Oversee the integration of IRC’s Values, People Manager Standards, and Employee Success Factors throughout the employee lifecycle.

· Safeguarding:  promote best practice through the integration of safeguarding considerations in hiring, recruitment and onboarding practices, ensuring that all IRC employees receive orientation to IRC's Safeguarding Policy and expectations.

· Ensure that the IRC Way and information on reporting channels are sign-posted in all IRC office locations.

· Partner with IRC’s global Ethics, Compliance and Global Employee Relations investigations to promote safe, healthy and respectful workplaces.

· With the support of the  Duty of Care colleagues and Regional Director People & Culture Europe, provide guidance and support for all staff-related duty of care initiatives, and critical incident response is delivered according to organizational standards.

· Ensure strong connectivity and communication among P&C staff to foster a cohesive team environment.

· Actively participate in and support staff meetings to foster a collaborative work environment.

4. Collaborate with the Union (~15%)

· Working with the UK Executive Director, maintain a positive working relationship with the UK Trade Union representatives, Unite.

· Negotiate and consult with the Trade Union, facilitating the quarterly Joint Negotiating Committee (JNC) meetings and ensuring a good relationship is maintained and progress is made with key priorities including introduction of new policies, policy updates and salary review negotiations.

· Develop and manage union engagement and communication plans aimed at maintaining a healthy and empowering office environment that promotes open, honest, and productive communication.

KEY WORKING RELATIONSHIPS

• Indirect reporting to Europe Regional P&C Director
• Partners with UK Executive Director and the UK SMT
• Manages the UK HR Operations Manager, UK HR staff, and the heads of HR in Switzerland, Belgium and Sweden
• Collaborates with Trade Union Representatives
• Oversees contracts with Employees and External consultants and vendors
• Collaborates with Global P&C team members at all levels
• Collaborates with senior managers across the organisation

PERSON SPECIFICATIONS

· CIPD qualified with experience of complex HR processes in the UK including restructures, TUPE and employee relations.**

· Significant experience in an HR leadership role, with broad knowledge and experience across the spectrum of People & Culture responsibilities.**

· Strong teamwork approach with quality interpersonal and analytical skills who can work seamlessly in a global matrix organization.

· Experience working in a complex international matrix organsiation a plus.

· Strong knowledge of UK employment law, with experience of advising and influencing senior leaders.**

· Experience of working with Trade Unions on a range of matters.**

· People management experience.**

· High level of confidentiality and tact.

· High level of service orientation and excellent intercultural communication skills.

· Ability to work under pressure, manage and prioritize competing priorities from different stakeholders.

· Ability to drive manage projects with a high degree of subject matter complexity and a high number of stakeholders independently

· Willingness to take on a high level of responsibility and independence in day-to-day work.

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: £18.69 per hour (For those living in London, £20.50 per hour)

Hours: 3 hours fixed per month and additional ad hoc hours where required due to service needs; operating hours are Monday – Friday, 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.  Please note that there are 3 part-time positions available for this role.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above

About the role:

Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.

How to apply 

You must download an application form from Respect's job page, and submit to our operations department in word doc. format only, please. 

For an informal discussion about the role, please contact our HR Team directly. 

Closing date: 9th June 2025, 17:00

Interviews to take place: 25th June 2025. These will be held in-person at the VAI address above
 

We are looking for people to join our pool of freelancers, delivering our Transforming Spaces programme and helping us to deliver our ambitious project targets to ensure many more children and young people can have safe spaces to sleep, learn and play. We redecorate children's bedrooms, as well as local youth clubs and community centres which children rely on for support. The purpose of the programme is to provide children living in unsuitable accommodation with safe environments where they can sleep, learn, play, and grow.

Renovation projects are designed with support from The Childhood Trust’s pro bono interior design team at Katharine Pooley and completed in one day by a group of volunteers. There is growing demand from both communities who need our support and from volunteers who want to give their time to make a difference. 

Project days can be long - sites are based across London so can mean 8am starts and finishes after 6pm. 

Our client is a small, vibrant and growing charity based in Woking that supports people with learning disabilities and autistic people to create the life they want to live. The organisation provides access to a wide range of activities that develop skills, confidence and lasting friendships.

We are searching for a hands on and experienced Service Coordinator to lead and develop services for children and young people with additional needs (SEND) including Afterschool club (Mon-Thurs), Weekend and School Holiday Playschemes/Teen Sessions, and Evening Youth Sessions.

The role involves planning and delivering inclusive, engaging, and structured activities within a fun, safe, and supportive environment. You’ll be key in mentoring staff, ensuring quality service delivery, and championing the voice and rights of young people with a learning disability and autistic young people.  Due to the services provided, the successful candidate will need to be flexible with working hours to support evening and weekend sessions via a rota with other team members. 

This exciting and incredibly impactful role offers the opportunity for a candidate who has experience of running similar services to take a first step up into a management role.

Please note that all job offers are subject to satisfactory references and a disclosure satisfactory to the client from the Disclosure & Barring Service (DBS).

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.