Supporter experience manager jobs

We have an exciting opportunity for a Team Leader to join the National Contact Centre team in Cardiff, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at the National Contact Centre, Cardiff.

As a Team Leader you will:

• Provide leadership, advice and guidance to the 24/7 team and monitor the progress and quality of work across the contact centre.
• Monitor queues, workload of staff and demand of all service against resources and move staff between these services to ensure the needs of the business are met. Analysing resources and trends changing staffing levels to meet the demands.
• Develop your team and address their individual development/performance needs, set individual and team objectives and undertake annual appraisals.
• Be the point of escalation for complex and sensitive cases, queries and complaints, as well providing support to the team by resolving problems, providing advice and undertaking initial contact, risk and needs assessment with victims and clients.
• Provide safeguarding advice and guidance to all staff at the NCC and across VS via the National On Call Service and participate in the on-call duty rota.
• Provide a high level of emotional support to callers in crisis with complex and enduring mental health issues and suicidal ideation.
• Promote effective communication channels including coordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.
• Participation in the on-call rota is a requirement of the role, and will be discussed at interview.

You will need: -

• Experience of managing and supporting a team and individuals, including performance management, one to one's and staff development.
• Experience of supporting victims and vulnerable people.
• Experience of providing Safeguarding Advice to a team
• Understanding of the Criminal justice system and the impact of crime on victims and witnesses.
• Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery.
• The ability to maintain confidentiality and comply with all data protection requirements.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Information Manager is a pivotal senior role within The Migraine Trust—responsible for shaping and developing all health information produced by the organisation. This role ensures that our information is accurate, accessible, evidence‑based and meets the highest national standards, including oversight of our Patient Information Forum (PIF TICK) accreditation. The health information we produce covers a wide range of topics from migraine treatments, management of migraine, latest research and migraine triggers. There is also an ongoing need to scope new information needs and, where identified, produce new information. The depth of health information we currently have and will produce in the future ensures that this role will offer plenty of opportunities to work with a range of stakeholders on a variety of information topics. We currently hold PIF TICK certification, which will be part of this role to maintain. You will help us maintain the quality of our health information and ensure that we comply with the charity’s writing style and branding.

Acting as the charity’s subject‑matter expert on migraine information, the postholder plays a vital strategic role in influencing organisational priorities, ensuring the public, healthcare professionals, policymakers and wider stakeholders have access to accurate, impactful and up‑to‑date content.

This role directly contributes to the Trust’s strategic ambitions by:

• Strengthening public understanding of migraine
• Reducing stigma and misinformation
• Improving healthcare navigation and outcomes
• Supporting clinical and policy change
• Enhancing organisational reach

Key tasks and responsibilities

Producing and maintaining quality information

Manage The Migraine Trust’s provision of health information in line with the charity’s annual planning cycle and the PIF TICK accreditation.  This will include: -

· Lead The Migraine Trust’s health information portfolio, ensuring alignment to annual plans, organisational strategy, and PIF TICK quality standards

· Manage the full lifecycle of health information—from scoping and research to writing, expert review, design and publication

· Reviewing and updating existing information content, ensuring it is accurate, up-to-date, accessible and produced in consultation with service users and people with lived experience, relevant medical advisors, health care professionals, the charity’s staff and other relevant specialists and organisations when appropriate

· Identify emerging gaps in information and lead the development of new materials

· Identify and engage with target groups identified in our three year strategy to identify need and produce associated materials

· Support staffs learning and build knowledge of migraine

Build key strategic partnerships to assist us in disseminating information on migraine.

· Champion the use of world class health information within the organisation, as well as displaying a high level of expertise around all our health information content

· Build and maintain strategic partnerships with healthcare professionals, professional bodies, and charity sector organisations to increase reach and influence

· Represent the charity externally as a health information expert at conferences and events

· Help to support our busy communications team to help provide messaging content for videos, blogs, responses to media requests etc

· Take responsibility for the provision of printed information materials to ensure we can continue to provide resources to suit demand, in a cost-effective manner

· Work with the communications team to identify creative and accessible ways to disseminate our information to a variety of audience

· Work closely with our valued volunteer group to gain feedback and direction on all aspects of our health information

· Explore opportunities of coproduction with other charities to further our reach

Support the evaluation and impact reporting of our information provision by regularly monitoring its use using a variety of evaluation methods and produce timely and accurate reports for both internal and external use.

· Updating and maintaining the health information web pages

· Lead the monitoring and evaluation of all health information outputs

· Produce impact reports and insights to inform strategic decision‑making, fundraising proposals, research priorities and service development

· Maintain and continuously improve data‑driven approaches to evaluating reach, accessibility and effectiveness of health information

· Keep up to date with relevant information and research on migraine

· Work with external suppliers such as designers, printers

Research

A very small aspect of this role is to be the focal point for our research administration which will include:

· Being the key point of communication and support for the research committee

· Manage administrative duties relating to new applications for research funding and current grant holders

· Co-ordinate and send out papers for research meetings (once a year maximum)

· Liaising with researchers funded by the charity and ensuring project reporting is up to date

· Liaise with the AMRC as and when appropriate

Other

· Represent the charity at appropriate external events for both the public and healthcare professionals

· Build relationships with healthcare professionals, external stakeholders and members of our community

· You may be asked to work outside of office hours or travel within the UK

· Be a supportive and participatory senior member of the team

· Abide by the charity’s policies, practices and core values

· Support diversity and equality of opportunity in the workplace.

• • nsuring project reporting is up to date
  • Liaise with the AMRC as and when appropriate

AmplifyChange has an exciting new job opportunity for a Grants Manager to join our dynamic team of dedicated sexual and reproductive health and rights specialists. The Grants Manager will be responsible for accompanying grantee partner organisations through the grant making process; from assessing funding applications to providing performance and risk oversight for a portfolio of SRHR advocacy grants. In addition, the Grants Manager provides technical expertise for grantees on organisational strengthening and advocacy and campaigning. Key to the role is the sharing of knowledge across the portfolio and monitoring of grantee partners. Job holders will work closely with the team of Grants Officers to ensure grants move efficiently through the grant management cycle, alongside the broader AmplifyChange team. The Grants Manager reports to the Head of Grant making. Fluency in French is essential for this role due to AmplifyChange operating as a bilingual fund. In addition to this, we are looking for experience in Francophone Africa and/or the Middle East. We are also looking to complement existing team skills with knowledge and experience working on SRHR Advocacy themes in particular youth programming/ activism or any of our crosscutting things eg climate justice, mental health and pleasure based sexual health.

MAIN RESPONSIBILITIES

1. Manage a portfolio of international grants, ensuring compliance with internal procedures

2. Provide high quality technical SRHR support and coaching to groups to support them throughout the grant including  preparing for contracting and regular performance reviews

3. Collaborate with the team to support the development and management of new grant calls

4. Screen and review grant applications and budgets against pre-defined criteria to recommend whether a grant application should, or should not, be reviewed by the independent Technical Review Panel

5. Maintain oversight of financial and contractual compliance of a portfolio of grants

6. Work closely with the Grants Compliance Team and Grant Operations Team to ensure smooth processes

7. Identify and contribute to lessons learning and knowledge sharing among grantees and support external communications of AmplifyChange supported grants

8. Provide ongoing technical expertise to political and situational analysis of SRHR in the relevant countries

9. Represent AmplifyChange as necessary to support outreach and learning with civil society, donors and potential donors

10. Provide inputs to organisational strategic development and review of progress

11. Engage with the field of philanthropy and grants management to stay informed of best practices

For PERSON SPECIFICATION please see Job Description. 

WORKING ARRANGEMENTS

This is a UK based, full time (37.5 hours/week) permanent position, reporting to the Head of Grant Making. AmplifyChange is based in Bath, and we operate on a hybrid working model which would include coming to the office at least once a week. Unfortunately, we are unable to support visa sponsorship for this role and can only accept applications from those with proof of the right to work in the UK. Requests for flexible working arrangements will be considered. International and national travel will be required.

SALARY AND PACKAGE

Basic salary range:             £: 41,000 – 44,000 per year

Holiday:                               25 days per annum on full time basis

Pension:                              8% employer contribution

Life insurance:                   Life insurance scheme

Benefits:                             Employee Assistance Program, Health cash plan

AmplifyChange is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of vulnerable children and adults. All our employees are expected to share this commitment and  abide by our Code of Ethics at all times.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.

This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.

You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.

You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard. 

Key responsibilities include:

• ​Lead the mobilisation plan across all workstreams and ensure trial readiness.
• Develop all processes, documentation and operational frameworks in line with the intervention protocol.
• Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
• Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.

• Ensure weekly pipeline monitoring for treatment and control recruitment.

• Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.

• Identify recruitment risks early and drive rapid problem-solving. 

• Maintain delivery tracking and operational dashboards.

• Identify throughput or workload risks and support adjustments. 

• Lead operational quality assurance (QA) including data quality checks, file audits and process compliance. 

• Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).

Essential knowledge and experience includes:

• Project Management Qualification or commensurate experience.

• Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.

• Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.

• Experience coordinating across multidisciplinary teams without direct line management responsibility.

• Strong background in quality assurance, process improvement and operational risk management.

• Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.

• Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.

• Experience working with data for monitoring, decision making and evaluation readiness.

• Proven ability to ensure data quality, consistency and audit readiness.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline: 11.59pm, Sunday 4 January 2026

First interview: Thursday 8 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?

2. Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?

3. Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?

4. Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?

5. Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward? 

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Designed by families, for families, The Ark was opened in September 2019 by the Mayor of London. The grounds offer wheelchair accessible outdoor experiences, including a Woodland Walk through a 7-acre nature reserve, a hydrotherapy pool and overnight suites for families to be close to their loved ones. At The Ark we are able to provide Specialist Care and Nursing for babies, children and young people, supporting their full clinical, emotional, social and practical needs. We have created a space where children who are seriously unwell are accepted as they are, safe to play, explore, express themselves and build confidence.

Rated as ‘Outstanding’ by the Care Quality Commission, the charity has had a sustained period of growth over the last two years and we are looking for high quality employees to come and be a part of that success.

Our expert staff and trained volunteers provide clinical, emotional and practical support for families across North and Central London and Herts Valley. We carefully adapt our support for every child and offer it wherever it is required - whether in their home, their community or at our state-of-the-art children’s hospice building, The Ark, in Barnet.

JOB DESCRIPTION 

Corporate Partnerships are a key area of growth for Noah’s Ark Fundraising and is pivotal to not just income generation but also brand awareness for the work that we do. The role feeds into our Major Donor and Corporate income streams. Philanthropy & Partnerships is a real area of expertise for Noah’s Ark, with much scope for further growth.

The Corporate Partnerships Manager will work in close collaboration with the Philanthropy & Partnerships Manager and build a cohesive way of working to ensure that we are maximising impact for the charity and its beneficiaries.

Purpose - The Corporate Partnerships Manager works with the Head of Philanthropy & Partnerships, steward existing relationships, and develop a healthy corporate prospects pipeline in order to achieve agreed income targets.  The role is also key in delivering our special events and campaigns in collaboration with our Special Events Manager. This includes our annual matched-funding campaign, The Winter Ball and the Noah’s Ark Golf Day – which most recently raised £1m, £400,000 and £104,000 respectively.

ABOUT YOU

You will be a dedicated, organised and reliable individual. You will show determination and have an ability to read people and situations intuitively. An exceptional and eloquent communicator, excellent at managing your time and a natural relationship builder.

You will ideally have experience of account managing five and six figure partnerships as well as demonstable new business wins – and therefore, have a growth mind-set for an ambitious corporate team. You will be willing to liaise with colleagues across the fundraising team and wider charity to create the greatest outcomes for the children and families we support.

Please refer to the job description for further information on this role.

Noah’s Ark Children’s Hospice is an equal opportunity employer and particularly welcomes applications from groups who are currently under-represented in our staff.

Our diversity council is working hard to construct positive changes within our organisation. We are a disabilty confident employer and part of our commitment is to interview all applicants with a disability who meet the minimum criteria for a job vacancy and consider them on their abilities.

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team.  

We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator

Location: Reading / Hybrid, with one day a week in Reading office 

Contract: Permanent

Hours: Part time 22 hours a week over 3 or 4 weekdays

Salary: Pro-rata salary range of £14,415 to £16,485 per annum (Full time equivalent salary range £24,243 - £27,725 per annum)

About the role:

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play an important role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards.

Your Business Support Administrator responsibilities will include:

· Manage enquiries from adoption applicants and other agencies, providing general information and support.

· Send all required information to adoption applicants in a timely manner.

· Record information efficiently and accurately on a systems database.

· Ensure relevant checks and documentation are completed for the adoption process.

· Providing cover for the Panel Administrator as needed.

· Provide admin support across all other areas of our Business Support admin team.

About you:

As Business Support Administrator, you will:

· Have previous experience of providing great admin support in a busy, demanding environment.

· Deliver excellent customer service and work collaboratively with other colleagues.

· Be adept at organising and proactive in managing a busy workload and achieving deadlines.

· Produce work with a high level of accuracy and attention to detail.

If this sounds like you then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!

If you would like to arrange an informal discussion about the role, please visit our website where you will find contact details for our Business Support Team Manager.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 05 January 2026

Interviews will be held on: Tuesday 20 January 2026

Other roles you may have experience of could include:

Admin Assistant, Administrator, Admin Support, Customer Admin Support

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities, neurodiversity and/or complex issues through training and employment. 

We are recruiting for Peer Support Worker in Kingston upon Thames.

We are looking for an enthusiastic, flexible person with lived experience of autism who is committed to supporting autistic people to work towards their individual goals. Lived experience refers to the first-hand involvement or direct experiences and choices of a given person, and the knowledge that they gain from it, as opposed to the knowledge a given person gains from second-hand source. 

Goals you may support clients to work on include: 

· Taking more control of their lives through gaining a greater understanding of their own wellbeing 

· Reducing feelings of isolation through building connections in the local community 

· Gaining confidence and an improved sense of wellbeing

You will use your own direct lived experience of autism, to work together with people to identify their wellbeing goals and find the right resources and support for their needs. You will have excellent interpersonal skills and be committed to using a strength based and client led approach. 

Experience of peer support is not essential; it is more important that you share our commitment to supporting people to achieve their personal and wellbeing goals. Peer support training will be provided. 

This is a hybrid role involving both working from home and working in the community.

Please click apply to send your CV and a cover letter. Please add a cover letter to the end of your CV when uploading. Applications without a cover form will not be considered. 

Candidates need to clearly outline how they meet the person specification points in their personal statement. 

Staff benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 25 days annual leave per annum pro rata plus statutory holiday. 

Working Well Trust is an equal opportunities and confident about disabilities employer (two ticks). We welcome applicants of all backgrounds, cultures, genders, ethnicities, disability statuses and sexual orientations. We are happy to discuss any workplace adjustments individuals may require in the recruitment process, on commencement, or once in post. Special requirements for the interview process can be submitted in the cover form. 

Closing date: Friday 9th January (9am). Please note, Interviews will be arranged throughout the application window. Therefore, it is important to get your application in as soon as possible. We may close this vacancy early.

The role

We are looking for a passionate, driven and creative comms professional or marketer to join our busy team. Someone who thrives in a fast-paced, entrepreneurial environment, who can take on projects and drive campaigns across multiple touchpoints, managing them from planning through to analysis, optimising throughout. You will be both creative and data proficient, eager to demonstrate impact.

This is a relatively new team that is shaping process and building a brand - a great opportunity to grow.

Ranked 3rd startup hub in the UK by the FT, The Royal Academy of Engineering Enterprise Hub supports talented entrepreneurs and decision makers to transform breakthrough engineering innovations into disruptive spinouts, startups and scaleups.

The aim of this role is to increase awareness of and engagement with the Enterprise Directorate’s activities, with a particular focus on the Academy’s regional Hub portfolio, which includes programme and ecosystem engagement.

You will be required to develop marketing plans and materials, tailor outreach to regional audiences, and identify and amplify stories and case studies from the Academy’s regional hubs in partnership with the wider communications and engagement directorate.

Our location

Our light, spacious head office is based in a fantastic location in central London with views over St James’s Park and close to the West End. We operate hybrid, flexible working practices with a baseline for office-based working of a mandatory weekly team day plus further days each week as required for the role and the Academy.

Who are we?

Engineering matters. It shapes our everyday lives, from our ability to turn the lights on, have a hot shower and commute into work, to the mobile phones we rely on to keep connected. It also plays a vital role in addressing some of the biggest challenges facing society today, from climate change, to global health pandemics and cyber threats.

The Royal Academy of Engineering is a charity that harnesses the power of engineering to build a sustainable society and an inclusive economy that works for everyone. In collaboration with our Fellows and partners, we’re growing talent and developing skills for the future, driving innovation, and building global partnerships, and influencing policy and engaging the public. Together we’re working to tackle the greatest challenges of our age.

With a diverse workforce and an inclusive and supportive culture, we look to attract candidates from wide and different backgrounds who have a passion for the role engineering plays in society. Our aim is to make the Academy the best place to work for the staff we have and those we seek to attract.

Why work for us?

We’re looking for people who are driven to make the world a better place. If you’re passionate about what you do and want to work collaboratively with talented colleagues to make change happen now and for future generations, we want you to get in touch.

This is the perfect time to join us. We have a dynamic, visionary CEO, a strong leadership team and an ambitious and exciting strategy. The value we bring as experts in our field and change agents is highly recognised and makes the Academy a motivating place to be. Our work today builds on a long, proud history with a focused and ambitious future which we’d love you to be part of.

We are looking for talented people who want to make a difference, to join our team – is this you? For more information and to apply, please visit our careers page.

Closing date: 5 January 2026.

Interview date: w/c 12 January 2026.

The Academy is committed to making reasonable adjustments to remove barriers that hinder applicants from applying or staff from working effectively and comfortably.

The National Youth Orchestra is the UK’s leading organisation championing orchestral music as a powerful agent for teenage development.

We activate teenagers’ confidence, optimism and skills to play their part in the world today, through performing and sharing extraordinary music.

We are looking for a Youth Support Co-ordinator to help deliver pastoral care and safeguarding across NYO’s national programme. This role is central to ensuring that young people feel happy, listened to and secure while participating in NYO activities. It blends practical organisation, careful administration and a young person-centred approach to embed NYO’s ethos into every aspect of delivery.

You will coordinate the recruitment, induction and deployment of our freelance Support Team, and provide high-quality administrative and logistical support for all youth-facing activities. You’ll be confident handling conversations with teenagers and their parents/carers, managing sensitive information with discretion, and supporting the smooth running of travel, accommodation and project logistics. You will also assist with casework administration, help deliver care plans with the NYO Nurse and project leads, and ensure accurate records in Salesforce.

This is an excellent early-career opportunity to play a key role in supporting young people’s wellbeing and development through music. You’ll work closely with colleagues across the organisation, and be a visible, supportive point of contact for young people and staff on the ground.

At the National Youth Orchestra, you'll work as part of a supportive, friendly, and adventurous staff team. Learning and personal growth are intrinsic to every role.

Our offices near Holborn in central London are a hive of activity, a space for collaboration and ideas. Hybrid working is standard for most roles, with a flexible and supportive culture. NYO offers a season ticket loan scheme, cycle-to-work scheme, health cash plan, retail and entertainment discounts, and a 24/7 counselling and support helpline.

Deadline for applications: 10am, Monday 12 January 2026

Programme and Assessments Manager 

The role: Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading brands, manufacturers, governmental and third sector organisations to drive continuous improvement in fair work standards – with major legislative changes on the horizon? Do you have experience of social audits and assessments and the role they can play in measuring progress and driving continuous improvement?  

Then this could be the position for you.  

We are looking for an experienced Programme Manager with sector specific expertise to manage our collaborative programme in the UK apparel and general merchandise sectors following a strategic year focussed on the evolution of the programme from the previous Fast Forward initiative.  

In this varied role you will be responsible for the day to day running of the UK Apparel and General Merchandise programme, provide developmental input and support the implementation of the key recent developments in the programme, as well as ensuring the programme maintains its integrity. You will manage relationships with all key stakeholders in the programme including brands, suppliers, audit bodies, third sector organisations and public bodies.  

You'll also manage the quality assurance of the portfolio of Stronger Together assessment methodologies – including the Fair Work Audit operated in the UK manufacturing, service provision and construction sectors. And you’ll deliver, enhance and promote brand and supplier engagement including training workshops and webinars. 

You’ll work with the Co-CEOs to ensure the programme delivers on target, on-time, on-budget, in line with the agreements and organisational objectives and guidelines. 

You will work from home and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change. 

To view the full Job Description and Person Specification.

You will be UK-based with eligibility to work in the UK. You’ll join a friendly, supportive, and committed global team, and contribute towards creating systemic change. You will work remotely, but in close cooperation with a Programme Coordinator, the Co-CEOs and the rest of our team.

Who we are: We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation. 

What we can offer you 

• An 0.4 FTE contract for an initial period of 9 months.  

• Competitive salary (salary band £39,861-£51,248 gross annually for full-time, pro rata for part-time) and enhanced employee benefits.  

• Being part of an innovative, and exciting not for profit organisation 

• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change 

• Flexible and family-friendly working arrangements 

• UK-home-based, with regular in person and online meetings and social team gatherings. 

How to apply 

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description, please include ‘Application Programme and Assessments Manager’ in the subject line. 

Timeline 

• Application deadline: 23.59 | Sunday 4th January 2026 

• Shortlisting: W/c 5th January 

• First interviews: W/c 12th January 

Research and Impact Manager

Location: Remote with flexible working arrangements. You will be expected to attend monthly team meetings in Bristol (with paid travel and subsistence). 

Salary: £38,584 - £40,000 per year FTE, dependent on experience

Contract: We are open to this role being part time (0.6 FTE or 0.8FTE) or full time. We offer fully flexible working. 

Closing date for applications: Sunday 11th January 2026, 11:59pm.

*Please note, both a CV and a cover letter must be submitted for applications to be considered.

Screening calls/Interviews: Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.

Screening calls: w/c 26th Jan

Interviews: w/c 2nd Feb

Start Date: ASAP

About: The Warm Welcome Campaign

Founded in 2022, the Warm Welcome Campaign wants everyone in the UK to find a place of belonging and reconnection at a Warm Welcome Space near their home. We have a bold purpose to enable a more deeply connected society where we all have free access to welcoming community spaces. 

We resource, connect and champion a network of almost 6,000 Warm Welcome Spaces and bring together a growing coalition of local, regional, and national partners representing the worlds of charity, faith, business, government, and philanthropy. By working together, we can unlock the power of community spaces made by and for everyone, creating a thriving network of hope and reconnection fueled by human warmth. 

We’re working hard to reach everyone with the message that a Warm Welcome is waiting for them just around the corner, all through the year.

Throughout all our work and within our team we live out our values of being inclusive, collaborative and courageous and our personality that is friendly, adventurous and uplifting.

We value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.

It’s an important moment for us – in the last year we have launched a new five year strategy which shows a clear picture of the path we have set ourselves ahead to continue to deliver and deepen our impact. In October 2024 we launched our 100% Pledge Campaign. and in January delivered a hugely successful first ever Warm Welcome Week in collaboration with a wide variety of partners.

The Opportunity

This is an exciting opportunity for a purposeful and proactive individual to work within a small (but growing), friendly and dynamic team in a varied role.

We are expanding our team and so we are looking for a Research and Impact Manager. This hands-on role would suit an insightful, evidence driven researcher and monitoring and evaluation specialist and who is a strong partnership worker. We are looking for someone who is willing to step up when something is needed and determined to see things through. 

You will need to enjoy working proactively and flexibly in a fast-paced environment, and have a logical, systematic approach, as well as excellent communication and IT skills. Our team works remotely, but there are also opportunities to co-work (depending on location). You’ll be encouraged and supported to grow and develop your research and impact evaluation skills and expertise within this role.

Responsibilities

Working closely with the Warm Welcome Operations Director and wider team your primary responsibility will be to lead on research and impact evaluation to ensure that our strategic approach is driven by evidence. You would take ownership of specific tasks as required, including;

Research:

• Developing a research strategy for the Warm Welcome campaign to help to ensure we can meet our overall campaign strategy.

• Leading on the co-design of research projects to meet the needs of the Warm Welcome campaign and our partners. 

• Developing a research and insights hub for the Warm Welcome team where they can easily access the latest statistics on relevant topics such as poverty and loneliness.

• Supporting any individuals or organisations undertaking research on behalf of the Warm Welcome campaign to ensure it is of a high quality and rigorous standard.

• Ensuring high ethical standards and safeguarding are maintained in any research project related to the Warm Welcome campaign.

• Sharing the results of this research in reports and presentations where key evidence and learning is easy for others to understand 

• Offering training and support to the Warm Welcome team related to research.

Impact Assessment:

• Supporting the continuous development of our Impact framework.

• Leading the collection of high-quality data, via methods such as survey design, polling and qualitative interviews, with the wider Warm Welcome team and Spaces network to help us to monitor, evaluate, learn and develop our collective impact.

• Ensuring we collect data with Warm Welcome spaces at every stage of their journey in joining the network, i.e. when they register to join and at regular intervals once registered to ensure we understand their impact and their support needs. 

• Developing evaluation tools and systems to ensure the Warm Welcome team are easily able to capture evidence related to our impact framework.

• Offering training and support to the Warm Welcome team related to monitoring, evaluation, learning, development and impact assessment

• Leading on partnership work related to monitoring, evaluation, learning, development and impact assessment for the Warm Welcome team

• Being the go to person for key statistics and impact data within the Warm Welcome team to be used in our communications and reporting

Teamworking:

• Supporting the work of the wider Warm Welcome/Good Faith Partnership Team as capacity and need allows

• Other responsibilities commensurate with the post.

Person specification

We are looking for candidates with the following skills and experience: 

• Strong track record of carrying out a range of relevant research projects, especially those involving community groups

• Experience of collaborating with others on research and evaluation projects

• Experience of developing and continuously improving tools and data for monitoring, evaluation, learning, development and impact assessment

• Strong analytical skills with a proven track record in qualitative and quantitative

methods

• Clear communication skills and experience of sharing research and impact assessment data in clear, concise and easy-to-understand formats for presentations and reports

• Experience in training and developing people’s skills in research and impact assessment

• Experience of contributing to and developing an impact framework

• Accurate and evidence-driven with a passion for ensuring research and impact assessments are completed to a high quality 

• Knowledge of ethical research practices, safeguarding and power dynamics in the research process

• Experience in using a CRM system 

• Tenacious with a natural drive to push tasks through to completion and to the required standards of excellence

• Highly computer literate: proficient users of Word, Excel, PowerPoint and Google Workspace, as well as being comfortable and keen to learn new technologies and use new tools

• Able to relate well to a range of stakeholders from a variety of backgrounds

• Highly organised and details-focussed

• Confident to take the initiative and solve problems pro-actively

• Self-starter, able to manage themselves and their time, juggling a variety of tasks and priorities

• Willing to work flexibly, which may occasionally require working out of normal working hours

• Willing and able to work remotely, predominantly from home, but with the possibility to co-work with other members of the team (depending on location)

• Have the right to work in the UK

Competencies and behaviours in our team

The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:

• Committed to the power of relationships to facilitate social change 

• Collaborative, inclusive, ambitious, aligning with our core values 

• Self-starters with high levels of commitment, energy and motivation 

• Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context 

• Calm under pressure, and can adapt quickly in a fast-paced environment 

• Willing to pitch in to help other team members if needed 

•  Organised with effective time management skills. 

Working arrangements 

• Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol, Reading or London once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK. 

• This role is remote, full-time, with flexible working arrangements

• All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.

• You will need to have the right to work in the UK.

Supporting your application

• If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please us

• We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Research and Impact Manager’ in the email subject line and we’ll get back to you as soon as we can. 

• Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications. 

• For more information, visit our website or find us on X at @goodfaith 

To apply, please send a cover letter (max 1 side of A4) which sets out why you believe you are a good fit for the role, along with a CV by  Sunday 11th January 2026.  Please use ‘Application for Research and Impact Manager role’ in the email subject line. 

Cambridge Science Centre (CSC) sits at the heart of a vibrant network of philanthropists, educators, community groups, visionary businesses and local government bodies across East Anglia. With over a decade of trusted STEM engagement behind us, a dedicated expert team and a loyal network of long-term supporters, CSC is uniquely positioned to drive lasting
change in communities across the region.

This role builds on that strong foundation. You will deepen existing relationships, identify and shape new opportunities, and help secure CSC’s long-term financial sustainability through innovative, high-impact partnerships.

As the primary contact for partnership development, you will play a central role in shaping and funding our multi-year programmes, while also leading on high-value, short-term opportunities connected to our Cambridge Science Park site and outreach hubs such as Inspire Wisbech. Your work will balance immediate income generation with the cultivation of long-term strategic
relationships that advance CSC’s mission and regional impact.

Charity People is delighted to be partnering with The Passage to recruit an exceptional interim Head of Supporter Engagement and Events for a maternity cover contract.

This is a pivotal leadership role within The Passage's Fundraising and Communications team, responsible for driving supporter engagement and delivering a diverse portfolio of fundraising programmes. From special events and individual giving to community fundraising and celebrity ambassador engagement, this role ensures supporters are at the heart of everything The Passage does.

About The Passage
The Passage are an incredible charity based in Westminster providing people experiencing homelessness with the support to transform their lives. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home. Last year, they supported over 2,000 people experiencing, or at risk of, homelessness.

• Location: London, with some hybrid working
• Salary: £56,960
• Contract: Maternity Cover (exact dates TBC)
• Annual Leave: 33 days including Bank Holidays
• Hours: 40 hours per week

The Role

As Head of Supporter Engagement and Events, you will lead a talented team to grow and diversify income streams, ensuring a first-class supporter experience. As part of the Senior Management Group, you will also contribute to organisational strategy and represent The Passage externally.

Key Priorities During the Contract

For the duration of the maternity cover, the successful candidate will focus on:

• Personally leading the development and delivery of core events including Garden Party, Big Sports Quiz, A Little Night Music, and Laughter to the Rafters.
• Developing and implementing processes to streamline, improve and enhance supporter data and communications.
• Leading the implementation of the supporter journey strategy, collaborating with colleagues across fundraising and communications to ensure a seamless, personalised, and data-driven experience for all supporters.
• Managing relationships with Passage Ambassadors, particularly Dara O'Briain, who plays a key role in our annual comedy event, Laughter to the Rafters.
• Working closely with the Head of Development to enhance the special events programme and identify opportunities to uplift income across corporate, trust and major donors.
• Provide coaching and direction to a multi-functional team, fostering collaboration and innovation.
• Budget Management: Prepare accurate forecasts and monitor KPIs to achieve ambitious income targets.

About You

We are looking for a dynamic and strategic leader with:

• Proven experience in developing and implementing successful fundraising strategies.
• A track record of achieving and exceeding income targets.
• Expertise in event planning and delivery at a senior level.
• Strong leadership skills and experience managing multi-functional teams.
• Ability to leverage celebrity involvement and deliver exceptional supporter stewardship.
• Financial acumen and experience managing budgets and KPIs.

To apply

To register your interest in this brilliant opportunity and request a job pack, please send your updated CV to Kevin Croasdale () from our recruitment partner, Charity People. If your profile fits what we're looking for we'll be in touch with lots more details and to arrange a follow up call.

Key Dates:

Closing Date: Midday Monday 12th January

Interviews Stage 1 - w/c 19th January

Interviews Stage 2 and Offer - w/c 26th January

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Kevin if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead, Mhairi (contact details on our Jobs page). 

The Unifrog platform

Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students. 

We have a long list of exciting projects for the platform, always aiming to achieve our mission. We are looking for someone to join Unifrog’s team to help us continually improve the platform’s existing tools, and to also develop new ones. 

What you’ll do

You’ll work on improving the platform itself, from how things work behind the scenes, to the user experience and how the tools work and look.

This role does not involve coding - instead you’ll develop and design clear ideas and plans with Unifrog’s two co-founders, and with other colleagues involved in platform development, and then you’ll work with our lead programmer to make them happen.

You will become an expert in:

• The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents

• How to navigate the platform as a user of each type

• How the Unifrog platform works behind the scenes

You’ll be part of the team that:

• Collates feedback on the platform, deciding which changes to move ahead with, and how
   

• Comes up with and designs ideas for platform improvements

• Develops and designs completely new tools

• Investigates potential bugs and comes up with suggested solutions

• Communicates platform changes to the Unifrog team

• Answers queries about the platform from colleagues

 

Working together

You’ll regularly be working with:

• Unifrog’s two co-founders and other colleagues involved in maintaining and developing the platform – in particular our data and content teams – to come up with improvements to the platform and to develop new projects

• Our lead programmer to implement ideas

• User-facing colleagues to understand what our users are asking for, as well as communicate to them what things have changed on the platform

• (More occasionally, but especially at the beginning) our users, when you need to have a greater understanding of a particular topic

You will be line-managed by Unifrog’s two co-founders.

 

Skills and characteristics

We are looking for an independent worker with design skills, who is a great problem solver and is motivated to find an elegant solution, whatever the issue.

Design

You’ll be producing the designs that go to our lead programmer, and which he’ll use as the basis for his work. You should have experience with UX design, and we can accommodate whichever application you prefer to work with, eg Figma or Sketch.

We’ve developed and plan to keep developing a large range of tools on the platform, like:

• Quizzes

• Tools to make large banks of information easy to search and understand

• Tools to simplify complex workflows

• Integrations with other platforms

• Document creation that involves input from multiple people

• Data visualisation

The problems we come up against can involve:

• Different users handling the same processes in different ways from each other

• Different groups of users having competing wants

• A data provider changing the way they structure their data

• Users not completing an important action on the platform

• A change on one tool having a knock-on effect on several other tools

• Users expressing their needs and ideas in uncertain or ambiguous ways
   

Your challenge is to design concrete solutions that work for everyone, which are as simple as possible to implement, and which are immediately understandable by a user who’s never seen them before.

Independence and initiative
 

You will work closely with Unifrog’s two co-founders. While colleagues from the wider team will be involved in coming up with ideas and telling you what they need, you will be the only team member, apart from the co-founders, in the product development team.

Because Unifrog’s co-founders work remotely and are also involved in other areas of the business, this will require you to be a good independent worker:
 

• Able to plan a project and stick to timelines, even when you need to get input from other team members

• Confident to come up with your own ideas, sort out good ideas from less useful ones, and make decisions based on information you’ve researched or been given by other team members

• Open when getting feedback

• Able to adapt to a team used to working in an informal way with few processes, allowing for flexibility and rapid advancements

• Driven to get projects finished and signed off

• Communication

You will need to understand and translate the issues that a user is facing to our lead programmer, and tell him your ideas for solutions and explain your designs in a way that will allow him to get working without needing lots of clarification.

You will need to communicate what development work is happening to the rest of the Unifrog team, and you’ll need to help your colleagues find the best way to tell users about it in turn.

Finally, you will need to be able to adapt your communication style depending on the person you are communicating with, including our lead programmer, other Unifrog team members, or partners and users.

Benefits 

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £45,000 per annum (Grade B)

• Full time.

• Work remotely or in our London or Edinburgh offices.

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead, Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

Deadline: 10:00am (GMT) on Monday 22nd December 2025.

• We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated. 

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. 

Please note:

We do not review CVs at this stage of the application process so please be as specific as possible about your experience.

Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.

• With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

• Complete the four tasks in this document (max 250 words per task) 

Stage 2: Task

• 2 weeks to do a set of tasks that we’ll give you if you pass the first stage.

• Tasks will be sent out after the application deadline. 

Stage 3: Video call interview (1 hour) 
 

• Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Video interviews will take place w/c 12th January 2026.