Supporter experience manager volunteer roles in homerton, greater london

Canopi Foundation carries out two main charitable activities, that of Canopi and Education Saves Lives. They together form a small group, with Canopi Foundation overseeing the two activities.

• Canopi is a not-for-profit organisation offering flexible and affordable workspace for charities and other Social Sector organisations in a central London location. Our mission is to support the Social Sector by providing modern, flexible work environments, support services, and events tailored to a like-minded community of changemakers.
• Education Saves Lives is is dedicated to improving health and well-being in vulnerable communities around the world by providing life-saving health education through simple, engaging video lessons. These educational resources are delivered in local languages and tailored to the needs of each community, empowering individuals with the knowledge they need to make informed decisions and lead healthier lives. 

Canopi Foundation is seeking 3 new Trustees to join their Board - Use your expertise to create positive social impact both locally and globally as a Trustee of Canopi Foundation.

What will you be doing?

As a Trustee of Canopi Foundation, you’ll help provide strategic direction, ensure good governance, and support financial oversight. Key responsibilities include:

• Governance & Leadership: Ensure legal and regulatory compliance, uphold the charity’s mission and values, contribute to Board decisions, and promote integrity and transparency.
• Strategy & Planning: Shape and monitor strategic plans, assess risks and opportunities, and stay informed on sector trends.
• Financial Stewardship: Approve budgets and reports, oversee resource management and risk, and support income generation and fundraising initiatives.

You will be part of a team of committed individuals who are passionate about making a positive impact in the world. This is an exciting opportunity to contribute your skills, knowledge, and experience to drive Canopi Foundation’s mission forward.

There is a full role description in the candidate pack.

Time commitment: Approximately one day a month on average, comprised of preparation for and attending: Four Board meetings a year (usually via Zoom), one annual strategy day (in person), and 1hr monthly informal catch ups (via Zoom) Ad hoc support for Chief Executive of Canopi and Education Saves Lives. While most meetings are virtual, occasional in-person sessions occur (82 Tanner Street, London) 

What are we looking for?

Skills and qualifications:

We are seeking Trustees with the following skills / experience to take lead oversight for these areas:

• Social Sector Experience: someone with a solid understanding of the charity and third sector, and strong experience in strategy and leadership. You’ll offer insights that help us respond to sector challenges and increase our impact
• Fundraising and Income Generation: someone with a background in fundraising and income generation to support the team with ideas, insight, and a fresh perspective on our income strategy
• Legal (Charity Law and Regulation): someone with legal expertise - especially in charity law and regulation - to guide the Board in making sound and compliant decisions

As part of our longer-term succession planning, we would welcome interest from candidates who may be open to taking on additional Board leadership responsibilities in the future, eg Chair or Committee roles.

We are committed to creating a board of trustees that reflects the rich diversity of our community. We welcome applicants of all backgrounds, identities, and experiences - regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or socio‑economic status. We believe that varied perspectives strengthen our governance and help us serve better.

There is a full description in the candidate pack.

What difference will you make?

As a Trustee, your expertise and guidance will directly shape the future of Canopi Foundation and its two impactful initiatives: Canopi, supporting social change organisations with affordable workspaces, and Education Saves Lives, delivering vital health education globally. Your input will strengthen our strategy, governance, and sustainability - helping us reach more people, respond effectively to sector challenges, and grow our impact. This is a meaningful opportunity to use your skills to support a mission-driven organisation making a real difference in people’s lives.

The ESOL (English for Speakers of Other Languages) Service

Our ESOL provision is part of the Centre’s Employment and Learning Service, which also includes digital inclusion and employment support.

We have qualified volunteer ESOL teachers providing 1:1 support to clients who want to improve their English.  We also have a couple of volunteers running small conversation classes at the Centre, within our Family Services.

We now want to expand our ESOL offer to include learning opportunities offsite in a group setting to adults and young people in temporary accommodation, mainly asylum-seeking families.

What will you be doing?

• Conversational English with a small group
• Find out from your students what areas they want to cover and what skills they want to develop
• Encourage a positive atmosphere where students feel they can make mistakes
• The aim of the groups is to help our clients to become more independent and to pursue their social and professional goals. 
• Be aware of the variety of levels within the class, providing support for weaker students and challenge for stronger ones
• Give students encouragement and constructive feedback
• To liaise with the manager of Family Services and communicate any issues that arise with the class 

How does this role make a difference?

This support provided by volunteers to our clients really helps them progress with their English. Often clients do not have opportunities to learn English or interact with an English speaking person, so this opportunity is invaluable to them. Improving our clients English also enables individuals to access our other services such as welfare rights and Immigration advice services, digital inclusion, which will in turn, improve their employment prospects and assist in integration in their local community.

Who will you be helping?

Our clients are refugees, migrants and asylum seekers who are unable to afford or access English classes at colleges. We have many clients at the Centre who need support with their English.

What are we looking for?

• Experience in teaching English as a second language to adults in a group setting and to mixed abilities and a range of languages.
• A recognised ESOL/EFL teaching qualification such as CELTA.
• Good communication and organisational skills.
•  An awareness of some of the issues that affect refugees, asylum seekers and migrants.
• A commitment to upholding the Centre’s values of valuing each person, welcoming, encouraging potential, working together, reflecting and improving.

Time Commitment:

The class will run on Wednesdays from June 2025, from 10.30am – 12/12.30pm. We ask for a commitment to run this 90 – 120-minute class for at least two terms ideally. 

How will you be supported?

•  You will be supported by our Volunteer Coordinator, the Manager of Family Services and the wider team
•  You will receive a Centre induction.
•  You will have access to e-learning modules on a range of topics.
• You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel.
• You will be invited to social and other events

Using your creative social media skills, help us to promote our environmental messaging and campaigns by increasing awareness through reaching new audiences for support. A focus in this role will be supporting us with our involvement in the GoParksLondon project and sharing the content provided by editorial volunteers.

By volunteering with us you’ll be helping to find positive solutions for the issues facing the countryside and the environment. By applying your skills and experience you can make a real difference and be a central part of a friendly and passionate charity.

Our social media channels are a key part in bringing our work to a wider audience and attracting new people to support us. As a social media volunteer, you’ll write regular posts on our social channels and engage with followers to encourage them to get involved with our activities.

We’re ideally looking for volunteers with experience in managing social media channels for professional or personal use, who can preferably offer us an ongoing commitment, but initially at least a 3-6 months.

Working pattern 

Hours: 7-14 hours per week 

Pattern: delivery can be flexible but availability on Tuesdays, Wednesdays or Thursdays (Head of Campaigns' working days) would be beneficial. Location: Hybrid - with weekly office attendance on one of the above days.

We provide out-of-pocket travel expenses should this be required.

A fantastic opportunity has arisen to join the Smart Works Board of Trustees.  

Our Trustees support all aspects of our work, with the aim of providing strategic support, governance and assurance that enables us to continue to deliver our core service and increase the number of women we can support into work by dressing and coaching women for interview and job success.

The time commitment for this voluntary, unpaid role is an average of a day a month, with more time given at busy periods of the year. There will be a requirement to attend board meetings, with some trustees also sitting on subcommittees that meet around 4 times a year. In addition, there are events to attend and occasional additional duties to support our wider work. 

If you feel you have valuable experience and skills to contribute to the Smart Works mission and would like to use your professional experience for good, we would love to hear from you. 

Please see the job pack attached for full details and apply via the portal by 31st July 2025.

East London Waterworks Park is looking for comms strategists and PR managers to help grow East London Waterworks Park's audiences.

East London Waterworks Park is a charity that has raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for communications strategists and PR to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You should be experienced in implementing effective strategic communications, managing media relations and social media platforms by creating engaging content, and building online communities. Strong writing and editing skills for various materials including press releases and social media posts. Comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic communication will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

Who we are

The General Cemetery Company owns and operates the historic Kensal Green Cemetery. We are an historic company still governed by our founding Act of Parliament from the 1830s which is unique and highly prohibitive. To address this we are currently promoting a private bill through parliament which will allow us to transfer the ownership and operation of this remarkable site to a newly formed charity that will be better placed to care for one of the most significant heritage sites in London.

The role

The Treasurer is a key member of the Trustee Board, providing financial oversight and strategic guidance to help secure the long-term sustainability of CASW during a challenging time for the voluntary sector.

Key Responsibilities:

• Advise on the financial implications of CASW’s strategic plans, including financial risk management.
• Collaborate with the CEO and Finance Manager on the presentation of budgets, management accounts, and statutory financial reports to the Board.
• Ensure accurate financial record-keeping and implement appropriate accounting procedures and controls.
• Monitor the financial viability of the organisation and support decisions on resource allocation.
• Ensure that investments and assets are being managed effectively.
• Support Trustees in understanding their financial responsibilities and enhance the Board’s collective financial literacy.
• Oversee compliance with all contractual and funding obligations.
• Promote and uphold good governance in line with CASW’s Articles of Association and Charity Commission best practice.

Candidate Profile:

Essential:

• Passion and commitment to CASW’s mission and strategic goals.
• Strategic mindset with experience interpreting complex financial data and supporting long-term planning.
• A recognised financial qualification or substantial experience in a strategic finance leadership role.
• Demonstrable commitment to diversity, equity, and inclusion.

Desirable:

• Prior experience as a Trustee or Treasurer, particularly in the charity sector.
• Understanding of charity finance regulations and reporting requirements.

Time Commitment:

• Attendance at approximately six Board meetings per year.
• Chairing of the Finance Sub-Committee (approximately six meetings annually).
• Participation in Away Days and occasional ad hoc support to staff or fellow Trustees using financial expertise.

Data Protection Notice:
All application information will be used strictly for recruitment purposes and in accordance with relevant data protection legislation.

Please note that despite the January deadline on the job description, this role now has a rolling deadline and will be actively interviewing until the position is filled.

About TLC 

The Trans Legal Clinic is the first trans-led specialist gender identity legal practice and registered charity in the UK. The mission of the Trans Legal Clinic is simple; we provide free and accessible legal help to transgender and non-binary people in need. Our overarching vision is a society where all people have access to the legal resources required for gender self-determination and where gender diversity is not just accepted but embraced, with trans* people equipped with the necessary legal tools to navigate the world in their affirmed gender. 

Service Introduction 

The Casework department is the core of our organisation, working directly with clients by offering them support and advocacy. We have assisted over 70 clients since October 2023 and will be re-opening our referrals in January 2025 to new clients seeking our support. 

Our Casework department is divided into four teams. Each team constitutes of one Specialist Caseworker who oversees 5-15 casework volunteers. Our four teams are: 

Housing and Homelessness 

Discrimination 

Gender Recognition: legal transition and healthcare advocacy 

Gender-Based Violence: domestic abuse and hate crime 

Our Gender-Based Violence team provides specialist support to trans* individuals who have experienced hate crime, domestic abuse, and/or sexual violence. We work with compassion and care to empower our clients, often in extremely distressing circumstances, offering practical assistance in navigating the criminal justice system, obtaining protective orders, and accessing support services. Recognising the unique challenges trans* people face in these situations, our team works to address systemic inequalities and ensure that all clients feel safe, heard, and supported throughout their journey to justice and recovery.  

Key tasks and responsibilities 

Support and outreach 

Be fully aware of safeguarding issues and lead on client risk management within the service. 

Update the Gender-Based Violence client database to ensure client records are updated within agreed timeframes and that they accurately record interventions and demonstrate progress. 

Liaise with our team of solicitors when requesting advice and guidance on a case. 

Reach out to organisations that specialise in gender-based violence, especially hate crime, domestic abuse, and/or sexual violence and trans* specific services, to collaborate and share knowledge and resources.

Teamwork 

Lead the Gender-Based Violence team by supervising caseworkers.

Support caseworks by setting clear objectives and holding team and individual supervisions regularly. 

Set and moderate team performance targets. 

Attend department meetings and contribute to discussions. 

Be respectful to colleagues and support good communication between all stakeholders. 

Research 

Create and deliver training for current and future caseworkers in the Gender-Based Violence team. 

Create resources for caseworkers on relevant legislation, case studies, and good practice, to allow them to become more knowledgeable and independent whilst working with clients. 

Create resources for clients and those seeking information on our website about hate crimes, domestic abuse, and sexual violence. 

Conduct general research into hate crimes, domestic abuse, and sexual violence experienced by trans* people in the UK. 

General 

Ensure you approach to contact with clients is trauma-informed and person-centred. 

Adhere to Trans Legal Clinic’s Policies and Procedures at all times. 

Cover for other members of the team and department as necessary. 

Be proactive in reviewing and evaluating own performance and identifying upon areas for improvement and development. 

Undertake any other duties compatible with the level and nature of the role and/or reasonable required by more senior members of staff. 

Attend and participate in external meetings and briefings as required. 

The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of the Trans Legal Clinic. The post holder will be expected to undertake other duties as appropriate and as requested by their line manager. 

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Volunteer Sunday Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for Sunday volunteers to support our reopening.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, as a 11am-2pm shift, a 2pm-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

About Youth Advantage UK

Youth Advantage UK is a charitable organisation that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please Note

• This is a VOLUNTEER role.
• We do not accept applications from individuals residing outside of the UK, as we operate on the principle of bettering the lives of young people in the UK.
• We require our volunteers to have an understanding of what it is like to live in the UK.

About the Role

This is an exciting opportunity for someone with a PhD or Research Master’s degree to join our team as a Human Rights Research Manager. You will use your academic and practical experience to guide and manage our research functions, with a particular focus on human rights issues affecting young people in the UK.

You will initially focus on managing our preliminary research function, which investigates key topics to inform and direct our work in protecting the rights and interests of young people.

Responsibilities

• Manage the welfare and development of research team members
• Oversee day-to-day operations of research teams and provide cover during absences (including conducting research when needed)
• Monitor and report on research performance and progress
• Provide expert advice and feedback on human rights research matters
• Line manage senior researchers and support their development
• Guide and manage research workflows, ensuring ethical standards and policy compliance
• Ensure research aligns with organisational goals and strategic direction
• Lead research planning and contribute to long-term strategy
• Maintain oversight of all research activities and ensure high-quality outputs

You Will Need

• A PhD or Master’s degree in a relevant field (e.g., Human Rights, Social Policy, Law, Sociology, or related disciplines)
• Experience in a research leadership or operational role
• A strong understanding of human rights issues affecting young people in the UK
• The ability to motivate and manage a team effectively
• Excellent communication and organisational skills

Benefits

• UK-based, 100% remote and flexible role
• Approximate time commitment: 5 hours per week
• Supportive team and management to help you grow professionally
• Opportunity to make a real impact on the lives, rights, and futures of young people
• Gain valuable experience in human rights research and leadership within a growing organisation

Why Volunteer With Us?

We are a supportive and friendly organisation that takes pride in developing and nurturing our volunteers. We provide excellent opportunities for growth, learning, and career development. Our fully remote and flexible working environment allows you to contribute meaningfully while balancing other commitments.

If this sounds like you and you’re passionate about human rights and youth empowerment, we’d love to hear from you. Please submit your CV to apply.

At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.

The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.

The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield. 

We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.

Knowledge, Skills and Experience

We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.

We’re keen to add these areas of skills and experience to our board:

• Financial, legal or HR matters (especially as they may apply to a small charity)
• Expertise in marketing, digital or similar technological areas
• Welfare benefits system and welfare rights advice or lived experience.

About the Role

All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.

Effective Trustees support our work by:

• ensuring we are working towards our vision, mission and values in everything we do
• ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
• approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
• appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
• constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
• actively representing and championing the work of the Welfare Benefits Unit.

Federation of Scottish Theatre (FST) have an exciting new opportunity to join their Board of Trustees. In a bold step toward broadening our vision and impact, FST recently updated our governing documents to welcome Non-Executive Directors from outside our membership. This change opens the door to fresh ideas, diverse expertise, and valuable insights from beyond the arts—strengthening FST’s leadership and enriching our work. We are particularly interested in candidates with backgrounds in finance, public policy and research, and legal and/or finance. 

FST are actively working to build a Board and staff team that reflects the richness and variety of the communities we serve, believing that diversity fuels creativity and strengthens leadership. We’re looking for curious, and collaborative thinkers—people who bring different perspectives and challenge the status quo. We particularly welcome applications from people of colour, gender-diverse individuals, disabled people, and others whose voices have historically been underrepresented in our sector. This is a space where your voice matters—and will be heard.  

What’s Involved 

The Board of Trustees work on a voluntary basis and meet four times a year. We welcome candidates from all over Scotland and can facilitate online attendance at meetings as required.   

Role of a Trustee:  

1. To play a key role in the development of the FST vision, contributing to the strategic leadership, sound management and proactive development of the organisation.  

1. To ensure that the FST principles of good and proper governance continue to be upheld, and to fulfil duties and responsibilities in line with the organisation’s Memorandum and Articles of Association.  

1. To ensure that FST protects its future through robust policies, risk management, accounting procedures, internal controls and systems and to ensure that these are audited and reviewed in line with all regulatory and legal requirements.  

1. To attend and contribute to Board meetings and the Annual General Meeting.  

1. To work closely with the Chair and all other Trustees and to advise on major issues to the Board as required.  

1. To work constructively with the Chief Executive, and as appropriate with senior management and the wider staff, to ensure that FST delivers on its core vision, mission and business plan.  

Additional information about the responsibilities of being a Trustee can be found on the website of Scottish Charity Regulator - more information in the job pack.

What We’re Looking For 

We are looking to recruit two Co-opted Board members over the coming months.   

Following a recent review of Board membership, we have identified the need for new Trustees and are looking for candidates with skills and experience in each of the following areas:  

• Financial – Strong financial background, ideally with expertise in charity and not-for-profit accounting and experience working with small charities 

• HR/Legal - Senior level experience in HR and/or the legal landscape surrounding employment with knowledge of of best practices in people management, organisational culture, and employment law—particularly within the charity or arts sector 

• Public Policy and Research - Senior experience in public policy and research, ideally within Scotland. For example, you may have worked on developing policy positions, conducting sector-specific research, or creating tools to influence change at a national or local level 

As well as the skills and experience aligned to one of the two candidate opportunities described above, we expect all Board members to embrace the following qualities :  

1. An understanding of (or willingness to learn) the culture sector  

1. Advocacy experience  

1. Sound analytical and problem-solving skills  

1. Ability to communicate effectively with a diverse range of colleagues and stakeholders  

1. An understanding of access, inclusion, diversity and equal opportunities issues  

1. Experience of working effectively as part of a team, project group or committee  

1. Good, independent judgment  

1. An ability to think creatively  

1. Awareness of risk and the need to balance ambition with sustainability  

1. Ability to conduct oneself with integrity, objectivity, and honesty  

Recruitment timeline   

The deadline for applications is 10am on Tuesday 22 July 2025.   

You will receive a response from FST by 6pm on Friday 25 July 2025.   

Interviews will be held from w/c 28 July onwards depending on individual candidates' availability.  

The New Normal are seeking a Chair of our Board of Trustees! The primary responsibilities are providing leadership, strategic direction and governance oversight for the charity. They ensure that the board functions effectively, that the organization remains true to its mission, and that it meets its legal and ethical obligations. 

We are looking for a driven and diligent person to support TNN in it's mission to provide free-to-access peer support for a diverse range of grief experiences, communities and identities. 

Applicants should have the capacity to provide around 4-6 hours per month on a flexible basis, with some months quieter/busier than others.

We are seeking someone who has strong leadership, facilitation and decision-making skills, excellent communication and public-speaking, understanding of financial management, fundraising and stakeholder engagement, and a passion for the Charity's mission and long-term success. You should have experience serving on a Board of Trustees (preferably as Chair), in ​governance, strategic planning, and the non-profit sector.

We welcome applications from candidates of all backgrounds and pathways. This is a voluntary role and responsibilities are listed in below Job Description.

[Due to the nature of the role and the work we do, the successful applicant will be required to undertake a DBS check and meet the statutory conditions for serving as a Trustee (attached). Persons will be shortlisted and appointed based solely on character, skills, qualifications and experience.]

About QuilomboUK

QuilomboUK is a trailblazing organisation dedicated to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we empower individuals and teams to drive systemic change through equitable learning and growth opportunities. Join us to shape a culture where lifelong learning and inclusive leadership thrive.

Role Overview

As the L&D Manager, you will lead the design and delivery of impactful learning programs that align with QuilomboUK’s mission and strategic goals. You’ll develop leadership curricula, create engaging instructional materials, oversee induction training, and continuously refine L&D initiatives based on feedback and data. This role is ideal for a creative, data-driven professional passionate about fostering inclusive leadership and equipping teams with the skills to advance social justice.

Key ResponsibilitiesLeadership Development & Training

• Design and implement leadership training curricula, workshops, and coaching programs that cultivate inclusive, equitable, and socially conscious leaders.
• Partner with senior leaders to identify skill gaps and align L&D strategies with organisational objectives.
• Facilitate dynamic workshops on topics like anti-bias leadership, conflict resolution, and change management.

Instructional Design & Content Development

• Create engaging, accessible learning materials, including e-learning modules, facilitator guides, videos, and assessments, using tools like Articulate 360 or Adobe Captivate.
• Embed D&I principles and social justice themes into all content, ensuring cultural relevance and representation.
• Develop microlearning resources and toolkits to support continuous, self-directed learning in a remote environment.

AI-Enhanced Instructional Design

• Using various platforms, create dynamic, AI-generated content (e.g., simulations, scenario-based learning), and adaptive e-learning modules.
• Build AI-driven assessments and feedback loops to measure knowledge retention and behavioural change.

Onboarding & Integration

• Lead the design and delivery of induction programs that immerse new hires in QuilomboUK’s mission, values, and D&I commitments.
• Collaborate with cross-functional teams to ensure onboarding content reflects role-specific and cultural integration needs.
• Monitor new hire feedback to refine onboarding experiences and reduce time-to-productivity.

Training Evaluation & Continuous Improvement

• Measure training effectiveness using KPIs such as engagement rates, knowledge retention, and behavioural change.
• Analyse feedback surveys, LMS data, and performance metrics to identify gaps and iterate on content.
• Stay ahead of L&D trends (e.g., gamification, AI-driven learning) to innovate QuilomboUK’s programs.

D&I Integration

• Ensure all learning initiatives prioritise equity, cultural competence, and trauma-informed approaches.
• Partner with ERG (Employee Resource Group) leaders to co-create programs that address systemic inequities.
• Advocate for accessible learning design, including accommodations for neurodiverse and disabled employees.

Qualifications

• Experience: 3+ years in L&D, instructional design, or leadership development, ideally within mission-driven or D&I-focused organisations, with hands-on experience using AI tools.
• Skills:
• Expertise in e-learning authoring tools (e.g., Articulate, Canva) and LMS platforms,.
• Strong facilitation and storytelling skills for remote and hybrid audiences.
• Proficiency in data analysis tools (e.g., Excel, Power BI) to measure program impact.
• Proficiency in prompt engineering for generative AI tools (e.g., ChatGPT, Claude) to create scalable content.
•  
• Knowledge:
• Deep understanding of adult learning theories, inclusive pedagogy, and social justice frameworks.
• Familiarity with UK compliance standards related to workplace training.
• Understanding of ethical AI frameworks, algorithmic bias mitigation, and GDPR-compliant AI use in HR.
• Familiarity with AI and how it can amplify (or hinder) equitable learning outcomes.
•  
• Alignment: Passionate about QuilomboUK’s mission and the role of L&D in driving equitable change.

Personal Attributes

• A visionary thinker who balances creativity with analytical rigor.
• Collaborative bridge-builder who engages stakeholders at all levels.
• Adaptive and empathetic, with a knack for simplifying complex concepts.
• Committed to lifelong learning and amplifying underrepresented voices.

Why Join QuilomboUK?

• Purpose: Design programs that directly contribute to equitable workplaces and social justice.
• Innovation: Experiment with cutting-edge L&D tools and methodologies in a remote-first environment.
• Culture: Join a team that values curiosity, courage, and collective growth.
• Flexibility: Enjoy remote work autonomy with supportive collaboration.

The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.

QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.

Empower growth. Ignite change. #LearningForJustice #InclusiveLeadership #PeopleFirst