Supporter Experience Officer Jobs in London, Greater London

CISV International is looking for someone with strong professional experience in safeguarding, child protection or incident management and a background in investigation and case management to join us as an Interim Safeguarding Support Officer for our main programme season running from June to September 2024.

The role will focuses on supporting child-related safeguarding cases and completing investigations during our busiest season of international, camp-based programmes for young people.

Join our dynamic, international organization and bring your expertise to the forefront! If you possess investigative experience from social work, policing, or education, we want you. Embrace the opportunity to engage sensitively with diverse cultures globally. Your understanding with collaborating with volunteers will come in as a plus to your success.

This is a temporary, full-time remote working position until the end of September 2024. We are looking for someone who can start as soon as possible, ideally no later than early July we will interview on an ongoing basis until we find the right candidate. If successful, the post holder will have the opportunity to transition into a permanent position which will be advertised during this time.

ABOUT CISV

CISV International is a global organisation dedicated to educating and inspiring for peace through building inter-cultural friendship, cooperation and understanding. Founded in 1950, today we are a federation of nearly 65 National Associations with over 200 Chapters or local groups.

Through our innovative, fun, non-formal ‘learning by doing’ programmes we help our young participants develop to their full potential as future leaders and active global citizens, to make a difference in their communities and the world. We also give them the opportunity to build global friendships and networks that will last them a lifetime.

Salary: £30,000-32,000 per year, depending on experience.
Hours: full time, 35 hours per week
Annual leave: 23 days per year pro rata
Deadline: we will review applications on a rolling basis. Please apply as soon as possible.

To apply please send us a copy of your CV and cover letter.

The CRM Officer plays a pivotal role, providing the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team.

Working under the supervision of the CRM and Data Insight Manager, the CRM Officer is responsible for managing regular data imports into CRM, providing data selections, reporting and performance analysis, system development, team training and running data cleansing routines.

They are also responsible for developing and maintaining system user guides.

HOURS: 37.5 hours per week (Mon -Fri).

LENGTH OF CONTRACT: Fixed term contract, 9 months.

LOCATION: London - hybrid working

SALARY: £39,689.92 per annum

Women V Cancer is a unique partnership between Dream Challenges, Breast Cancer Now and Ovarian Cancer Action. Together, we have raised more than £20 million in fundraising across a portfolio of one day mass participation cycling events and overseas multi-day cycling challenges.

The partnership has big aspirations for growth and is looking for someone to join as a Fundraising and Partnerships Officer with key responsibilities in relationship management across the partners, reporting and analysis, events marketing, and participant stewardship.

The right candidate will be a self-driven and experienced fundraiser, whose knowledge of marketing strategies in fundraising and events, alongside an impactful supporter journey, can enable the development and growth of this long-standing partnership. You will have experience of the charity sector, event delivery, and social media marketing.

Key Areas 

Marketing and stewardship

• Increase participant numbers on events through comprehensive and diverse marketing campaigns.
• Assist in digital advertising of events including creations of social media campaigns and PPC.
• Assisting in maintenance and digital creation on the branded WVC microsite.
• Develop the partnerships first user-generated video content campaigns, and influencer campaigners, alongside the group Digital Marketing Manager.
• Assist with automated journeys from lead generation marketing.
• Assist with social media channels and assist in creating social media marketing.
• Create and send email marketing campaigns.
• Deliver stewardship journeys of registered participants on events.
• Increase the average fundraising raised per participant.
• Increase engagement and communications across relevant social media groups.

Relationship management

• Build strong relationships with all three parties and represent key stakeholder interests both internally and externally.
• Understand each individual partner’s ways of working, their individual tone of voice and organisational visions and ensure these are implemented across the partnership. 
• Coordinate project groups, communications and meetings, working with various teams within all parties to plan and schedule activities.

Reporting and analysis

• Work with the Marketing team and representatives from each of the charities to undertake campaign reporting, as well as post-event analysis including, but not limited to, audience insight and feedback, engagement and attendance rates, and fundraising per participant. 
• Establishing a clear payment schedule for both sides for marketing contributions and donations.
• Track performance including registration numbers and income – reporting back to all parties.
• Undertake analysis work to improve understanding of current audience demographics and their interests, reviewing this regularly to ensure accuracy.
• Undertake regular competitor analysis work to scope trends and gaps in the marketplace – looking at how we benchmark ourselves against our competitors.
• Support on the strategic planning devised by all partners, providing insight learnt from the portfolio and audience analysis to help shape this.

General 

• Keep up to date with sector knowledge to ensure best practice. 
• Identify new trends and scope out new product development. 
• Support all elements of event delivery (including volunteer recruitment, training weekends), attending UK and overseas events when required.
• Help identify and build relationships with relevant celebrities or influencers to contribute to the Women V Cancer marketing strategy
• Work alongside charity partners to develop supporter journeys for a series of UK and Overseas events which will increase conversion, average gift and retention.
• Identifying high value fundraisers and create a specific supporter journey for these individuals.

Personal Specification 

Essential:

• Strong project management skills: a logical and thorough planner with the determination to see tasks through to completion. 
• Experience in charity stewardship and increasing fundraising on live events.
• Experience in marketing events and recruiting participants.
• Strong stakeholder management skills and ability to understand and marry up different priorities.
• Experience with partnership working, ideally across organisations.
• Clear and confident communicator, able to communicate with MDs, charity representatives and individuals taking part in events.
• Third Sector experience in a fundraising or supporter facing role. 
• Confident in engaging with supporters who may be vulnerable.
• Excellent time management skills: able to manage a wide and varied workload, prioritising key tasks and ensuring that deadlines are always met. 
• Ambition and determination, both personally for your own professional development and for the organisation.
• Knowledge of marketing avenues, including digital and out of home marketing and techniques to enhance and track performance.
• Experience of working with various social media channels.
• Experience of delivering events or supporting on delivery of events.

Desirable

• Basic knowledge of the charities involved and what they do.

Supporter Care Officer
Reports To: Individual Giving and Supporter Care Manager
Location: Remote (travel to Leicester Office & other locations where necessary)
Contract Type: Permanent
Salary: £28,160 per annum
Hours: Full-time (36 hours a week)

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

This is an exciting new role within the marketing team. Reporting to the Individual Giving and Supporter Care Manager, you will enable effective communication with our supporters and build a strong connection with them by placing supporter care at the heart of our work, while also engaging potential new supporters.

You will work closely with colleagues to deliver engaging content that is relevant and resonates with the person receiving it. You will be responsible for the build, testing and sending of all supporter journeys and campaigns across different channels. You will combine the ability to manage the technical side of maintaining our CRM system to ensure records are up-to-date and correct, while also building automated supporter email journeys.

Closing date for applications: Wednesday 26th June at 5pm.

Interviews to be held virtually Wednesday 10th July.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare, along with details of a short task to prepare ahead of time.

Home-Start UK is committed to Equality of Opportunity and Diversity.  We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.  Appointments will be based on merit, following an open and clear selection process.

As part of any recruitment process, Home-Start UK collects and processes personal data relating to job applicants.  You are under no statutory or contractual obligation to provide data to Home-Start UK during the recruitment process.  However, if you do not provide the information, we may not be able to process your application properly or at all.

No agencies please.

Job Title: Supporter Care Manager

Reporting to: Director of Fundraising

Hours of work: 37.5 hours per week

Salary: £35,000 per annum

Closing Date: 28 June 2024

Location: Royal Trinity Hospice, Clapham (Hybrid)

About Compton

Compton is the UK’s leading fundraising consultancy - with seven decades of experience managing successful annual, capital and legacy campaigns for charities and not-for-profit organisations.

Our clients recognise Compton as ‘the trusted name in fundraising’, thanks to the transformational contributions we make. We are proud of our history and track record, and the ‘Compton Way’ continues to deliver extraordinary fundraising results, even in today’s challenging operational and economic conditions.

Vacancy

Royal Trinity Hospice is the UK’s oldest hospice and serves a community of 750,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community – including support and counselling services for family and friends. Trinity’s ability to deliver its outstanding care to patients and their families is reliant on the Compton fundraising team at Trinity delivering ambitious funding results. We have a long record of success in generating income and sustainable growth across all income streams for the Hospice.

The role of Supporter Care Manager is a vital role in our delivery of fundraising services to our client and is a new role created by splitting our current Database & Supporter Care Manager role into two separate roles. This role will focus on the quality of our donor journey, associated communications and the accuracy of our reporting in conjunction with our client’s Finance team. 

The Supporter Care Manager will ensure that all processes for recording and thanking donations is accurate, timely and meets regulatory and reporting requirements, whilst providing a friendly and supportive donor experience. Assessing current processes, identifying, and implementing improvements in collaboration with the Database Manager will be a key focus. The successful applicant will have a passion for leading a team to deliver excellent supporter care and donor communications whilst working with and supporting the wider Fundraising team to deliver results for our client and their beneficiaries.  

The successful candidate will be expected to:

• Manage the Supporter Care Officers and several Fundraising Volunteers - providing mentoring and training and completing performance and development reviews.
• Deliver excellent supporter care to our client’s donors and supporters and reporting to the wider Fundraising team.
• Ensure that the best donor experience and journey is in place across all income lines.
• Work closely with the Database Manager to identify and implement process improvements and where possible system automations. 
• Ensure that individual processes are mapped out and that clear instructions and training are in place to mentor and support the Supporter Care team.
• Provide timely and accurate reporting to the Director of Fundraising.
• Collaborate with the wider Fundraising management team to provide advice and support in the implementation of new fundraising campaigns and events.
• Work as part of the wider Fundraising team providing support and participating in other duties where required.
• Work in a hybrid model of some days in the office and others from home.

Required experience, knowledge, skills and characteristics:

• Experience of delivering excellent supporter care or customer care in a charitable or commercial setting. 
• Good working knowledge of the Raisers Edge database and donor record management and an expert understanding in the input and recording of all donor data – particularly consent and gift aid information.
• Experience of managing a team to deliver excellent supporter or customer care. 
• Good knowledge of GDPR and other data protection regulations governing interactions with donors and the recording and use of information.
• Good understanding of the administrative processes required to log and successfully claim Gift Aid on individual gifts.
• Strong organisation and evaluation skills and ability to prioritise workflow and resources.
• Desire to exceed expectations and deliver the best supporter experience and journey.

Desired experience, knowledge, skills and characteristics:

• Experience of training and mentoring others to ensure the best donor experience.
• Automation of imports from various fundraising platforms.
• Experience of mapping donor journey and fundraising logistics processes.
• An understanding of Direct Mail processes and logistics.
• A good knowledge of fundraising reporting requirements, including Charity Commission and Gambling Commission returns.

Company benefits

• Annual leave 25 days plus bank holidays
• Non-contributory life assurance scheme
• Standard Life pension scheme with Company contributions starting at 3%
• Employee Assistance Programme - offering free 24/7 support & counselling and advice

Role:   Supporter Development Officer

Location: London, Haig House (Hybrid) 

Contract Type: Fixed Term Contract – 1 Year

Hours: Monday – Friday, 9am-5pm 

Salary: £32,910 to £34,491 per annum (Inclusive of London Supplement)

Are you looking to spearhead impactful marketing initiatives while championing a noble cause? Join us at the Royal British Legion as a Supporter Development Officer.

Supporter Development Officers at the Royal British Legion play a crucial role in executing the organisation’s Supporter Development communications plan. Reporting to the Supporter Development Manager, this position entails supporting on various projects, with a focus on in-memory fundraising, aimed at generating income and nurturing supporters who have made a donation in memory of a loved one. Collaboration within a cohesive framework across departments such as Supporter Acquisition, Planning, Marketing, and Finance is essential to thrive in the One Legion culture.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life. 

Responsibilities involve supporting and delivering marketing and stewardship campaigns through diverse channels like email, direct mail, phone, SMS, and social media. This encompasses managing creative content, ensuring alignment with the charity’s strategies, and adhering to brand guidelines. Additionally, the role will support on budget drafting, expenditure control, and maximizing financial returns while minimizing costs for campaigns.

Operational excellence is pivotal, involving contribution to response handling processes, detailed post-campaign analysis, managing reporting requirements, and print management. Building relationships with partner organizations, fostering internal collaborations, and ensuring compliance with relevant industry regulations are also integral components of this role.

Ideal candidates possess experience in managing multifaceted email and direct marketing campaigns, proficiency in analysis to help inform strategic decisions, familiarity with print production, and a strong grasp of consumer marketing, particularly within the charity sector. Moreover, excellent analytical, communication, organisational, and problem-solving skills, along with IT proficiency and alignment with RBL's mission and values, are essential attributes for success in this role.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of three days a week during probation, with the opportunity to move to two days per week after probation period, connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 21st June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

This is an exciting opportunity for a Project Support Officer to join our Wellbeing team and work across two new projects aimed at improving older people's lives. Working closely with Age UK's Network of 120+ local and independent Age UK partners, this role will support the delivery of projects across their life cycle, ranging from the implementation of funder-led reporting requirements to liaising with partners on the impact the project has had on their beneficiaries.

The successful candidate would enjoy working in a fast-paced environment and will demonstrate exceptional organisational skills to ensure the successful delivery of the projects. You will carry out a range of duties to assist the team in the coordination, planning, monitoring, and delivery of the Programme. From researching and meeting with relevant suppliers and organisations, to assisting with the development and maintenance of project plans. The post-holder will need to work effectively with our other internal departments, local Age UKs and delivery partners. Therefore, proficient organisational and communication skills are a must.

Please note that due to the Hybrid nature of this role, the successful applicant may be required to commute to the central London co-working hub on a regular basis, for example around four times per month.

Must haves:

* Experience of co-ordinating activities to ensure projects and work programmes are delivered on time and on budget.
* Experience of communicating, both in writing and verbally, with a range of stakeholders.
* Ability to build and maintain relationships with internal and external partners to meet objectives.
* Experience of managing large volumes of data from multiple sources.
* Experience of managing large volumes of communications through multiple channels, including emails, Microsoft Teams, letters and phone calls.
* Experience of collating data and reports, including preparation of tables and graphs.
* Experience of data entry and analysis to a high level of accuracy and attention to detail.
* Experience of organising meetings and planning and delivering projects to agreed quality standards.
* Experience of uploading and maintaining content on intranet and internet sites is desirable.
* Confident dealing with people from different levels and backgrounds.
* Ability to work flexibly and prioritise competing deadlines and workloads.
* Excellent organisational skills and proven ability to track progress of deliverables.
* Excellent IT skills, in relation to Microsoft Packages, which should be proficient at a high level.
* Excellent oral and written communication skills including the ability to report on progress in writing and verbally.
* Proven ability to work flexibly as part of a team.
* Understanding of issues facing older people/ understanding of dementia.
* Commitment to promoting equality and valuing diversity in practice.

Great to haves:
* Ideally, experience of working in charitable sector, and with older people.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

This role is crucial in supporting the Head of Strategy in developing the organisational strategy and operational plans, making sure that everything stays on track.

This will include assisting in monitoring the progress of strategic planning, planning workshops to facilitate internal communication and learning, but also supporting in routineday-to-day tasks including scheduling, managing the flow of, filing, archiving and securing of important/confidential information, facilitating smooth and effective communication with relevant stakeholders and by providing administrative support on small-scale projects.

We need someone who is a quick learner, proactive, and can adapt quickly. Your work directly impacts the future strategic direction of Muslim Aid.

About the Role:

1. Assist in the development and implementation of organisational strategies and plans.
2. Support in the monitoring of key deliverables against identified indicators in the operationalisation of the strategy, including effective coordination with relevant departments to ensure milestones are met.
3. Undertake small-scale project work including researching, analysing and recommending next steps.
4. Where necessary, read, research, and summarise documents, reports, and articles, advising the Head of Strategy on current sector developments.
5. Develop a thorough understanding of Muslim Aid's work areas in order to ensure strategic linkages/appropriate dissemination of information or assignment/follow up of actions.
6. Analyse data and metrics to provide insights and identify opportunities for improvement or innovation

About You:

To be successful in this role, you will need:

1. Educated to Bachelor’s degree level.
2. Experience of organising and coordinating meetings and events.
3. Ability to manage your time and prioritise tasks to meet deadlines and maintain a structured workflow.
4. Ability to create, organise, and maintain both physical and digital records, ensuring easy retrieval and secure storage.
5. Ability to effectively communicate with team members and all stakeholders to relay information and ensure alignment on goals and objectives.
6. Ability to be flexible and adaptable to changing priorities and be able to quickly adjust plans and schedules as necessary.

 Why you should apply:

Join us as a Strategic Support Officer and play a crucial role in driving our strategic initiatives. Facilitate stakeholder communication, manage strategic documentation, and assist in research and analysis to advance Muslim Aid’s mission. Ready to make a difference? Apply now!

Benefits you will enjoy working for us: 

• 37 days holiday (including Bank Holidays and Privilege days) 
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Salary: £29,489 starting salary (salary range will increase to a max £32,148 via the length of service) per annum plus £4,190 Inner London Weighting.

Contract: Permanent basis

Hours: Full-Time 35 hours per week (excluding lunch breaks) – flexible working requests will be considered.

Location: London Office. UK-based hybrid working is possible but the candidate will be required to be in the London office at least two days per week.

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

About the role

This is an exciting opportunity for a committed and skilled individual to join our fast-paced and award-winning Fundraising and Brand Team. Refugee Action is currently growing and diversifying our income.

Through successful acquisition programmes, the team’s supporter base and income are steadily increasing and we are looking for a someone to assist with data and supporter care. The role will sit within the Data & Insight Team but will work very closely with Public Fundraising, as well as working across the team supporting our Major Partnerships and Digital teams.

We are passionate and prioritise professional development and provide relevant support to ensure progression.

This will be an opportunity for you to utilise existing skills but also develop and learn new ones by working closely with the Data and Insight Officer on all aspects of our supporter data from donation processing to imports and data cleaning.

The role will help deliver excellent supporter experience by working alongside our Supporter Care Coordinator. Through verbal and written communications, you will develop strong relationships with Refugee Action’s supporters and help to develop their loyalty to our organisation.

Finally, you will play a role in embedding Refugee Action’s aims to empower people with lived experience and commitment to anti-racist practice across all activity.

To succeed in the role, you will need to demonstrate:

• Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
• Understanding of how the UK’s hostile and racialised border regime impacts on those affected by it.
• Experience of using Excel (including creating charts and tables) and databases (for example, Raisers Edge) to enter data.
• Ability to record information accurately and confidentially with very good attention to detail.
• Ability to manage multiple priorities at the same time, demonstrating flexibility and commitment to deliver to agreed schedule.
• Good spoken and written English skills with experience in providing supporter or customer care.
• Experience in, or ability to work in an office environment, setting up and maintaining effective administrative systems.
• Ability to work effectively as part of a team as well as on your own.
• Passion to pursue a career in fundraising.

Those with lived experience as a refugee are particularly encouraged to apply.

Closing date: Monday 1st July 2024

Interviews: Tuesday 16th July 2024 (on Zoom)

 Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

• Skilled Worker visa: shortage occupations 
• Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.

Home based role and living within the relevant region or close enough proximity to be able to travel and meet the requirements of this role’ (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps and a dedicated space to work from).

Do you have what it takes to successfully support influencing and engagement in Scotland?

About the role:

We have an exciting opportunity for an experienced individual with first class communication skills to join the CSP team in Scotland and support them in promoting the profession and empowering members.

Liaising with, and supporting, team members across the CSP, you will assist in running successful external influencing, campaigns and lobbying, as well as organising external events, and managing communications, member networks and training.

Educated to at least A Level standard, or with equivalent experience, you will have exceptional organisational and interpersonal skills, along with proven events management and office management experience. Experience of membership organisations and supporting lobbying or campaigning activities would also be an advantage.

Why work for the Chartered Society of Physiotherapy?

The Chartered Society of Physiotherapy (CSP) is the professional, educational and trade union body for the UK's 65,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare.

At the CSP, our goal is to create a culture characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA, reflecting the expectations we have of ourselves and others. They guide what we do and how we do it, to have the greatest impact for our members

We offer an excellent benefits package, including 27 days’ annual leave plus bank holidays (pro rata), Christmas office closure between 25 December to 01 January and generous pension scheme with 12% employer contribution.

To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs).

To apply for the role please click on the ‘Apply online’ tab below and complete the online application form. CVs will not be accepted.

Closing date: 10am, 25th June 2024

Interview date: 9th July 2024 (virtual via MS Teams)

The CSP is committed to equity of opportunity, aiming to provide a working and learning environment free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society in which we work and live in. Therefore, we particularly encourage applications from candidates under-represented in the CSP’s workforce, including those from Black, Asian and minority ethnic backgrounds, those with disabilities and LGBTQIA+ people. Please note, all candidates will be expected to actively demonstrate their commitment to Equity, Diversity, and Belonging throughout the application and interview stages.

NO AGENCIES

About you

We are seeking an enthusiastic and self-motivated individual to join our friendly events team at the British Ecological Society (BES). You’ll need at least one year’s demonstrable experience in delivering high-profile mid-sized events and conferences. You will need a high-level of organisation and reliability as well as knowledge of Microsoft Office, and experience of using a CRM and a hybrid event platform. We need a clear and concise communicator who can build and maintain relationships with a wide variety of stakeholders and diverse audiences.

You will assist the BES in the organisation and delivery of our events programme, including our flagship scientific conference, the BES Annual Meeting, which sees 1,200 ecologists gather from around the world and share the latest research.

About the role

Reporting to the Events Manager, the Events Officer will:

• In collaboration with the Events Manager, oversee the delivery of allocated parts of the Society’s Annual Meeting, Symposia, and other events.
• Use digital platforms to support event management and delegate experience -including the website, CRM system, conference abstract management system, Eventbrite, Canva, hybrid conference platforms, Excel, Microsoft Teams and Zoom
• Co-ordinate aspects of event planning including venue search, supplier liaison, catering and accommodation.
• Act as the main point of contact for exhibitors and sponsors, post-sales.
• Maintain and update the programme information on the hybrid event platform for the Annual Meeting.
• Ensure that any agreed branding from sponsors is delivered.
• Provide on-site support at events and go on site visits.
• Develop innovative and creative social media content and digital promotion for the Society’s events.
• Evaluate and monitor success of events portfolio, providing and implementing recommendations where appropriate.
• Evaluate and monitor EDI representation at BES events.

For more details about this role, please download the job description and job pack.

Policy Officer at Forces in Mind Trust

Do you want to support former Service personnel and their families to have a successful and fulfilling transition into civilian life?  Do you want to help shape policy and influence decision makers to deliver this? Would you like to be part of a small but dedicated team?  If so, then join Forces in Mind Trust (FiMT) as our Policy Officer.

We are looking for a highly motivated person to join our team to help ensure that our evidence base can have a significant impact and improve outcomes for the Armed Forces community.

About FiMT

We were founded in 2011 with a £35 million endowment from the National Lottery Community Fund to improve transition to civilian life for Service leavers and their families.  Our mission is to enable a successful and sustainable transition to civilian life and we provide an evidence base that will influence and underpin effective policy making and practice.  We then look to leverage this evidence to effect positive change.

About the role

You will work as part of the Policy, Influencing and Evaluation team to positively influence policy makers and service providers.

Make a tangible difference:

• Help the delivery of impactful policy initiatives to address the needs of ex-Service personnel and their families.
• Drive evidence-based influencing: leverage FiMT's robust research to inform policy and secure positive change.
• Cultivate strategic relationships: build strong connections with policymakers and stakeholders to amplify FiMT's mission.

We seek a skilled professional with:

• Demonstrated understanding of policy development and implementation with strong analytical skills.
• Exceptional written and verbal communication to clearly convey complex policy issues.
• Proven ability to manage multiple projects efficiently and deliver within deadlines.
• Thrive in a team environment and foster a culture of open communication.
• An interest in supporting the Armed Forces community.

What do we offer?

• Salary of £38,771 to £40,049, depending on experience
• Competitive benefits package, including health screening programme and group pension plan
• Hybrid working (London office with flexibility)
• 30 days leave plus Bank Holidays
• Additional paid leave for reservists and volunteering opportunities
• Supportive team environment

Are you ready to make a lasting impact?

Join us and be part of shaping a better future for our Armed Forces community. Submit your application by midnight on Monday 24 June 2024. 

For full details and information on how to apply see the attached Job Description. 

Interviews will take place on Monday 15 July at Mountbarrow House, London.

Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.

Forces in Mind Trust is an equal opportunities employer.

Job Description – Supporter Retention Manager (Individual Giving)

Reporting to: Senior Manager, Public Fundraising

Location: London Hybrid working: Mondays office-based, rest of the week flex.

Contract: Permanent

Hours: 35 Hours

Salary: £39,414-£41,488

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare 

FareShare is the UK’s largest charity fighting hunger and food waste. We are the only charity operating on a national scale, in partnership with our network, to redistribute edible surplus food to over a million people across the UK​.

In addition to providing food, these charities and community groups help tackle the root causes of poverty and provide vital services such as domestic violence shelters, breakfast and after school clubs and older people’s lunch clubs​. Thanks to the surplus food from FareShare, our network is supporting people to have better access to food, form stronger connections and reduce isolation to improve mental health​.

FareShare’s Strategy & Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values: Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The Role

FareShare has a dynamic fundraising department that has seen incredible growth in support in an incredibly short space of time. We are now looking for a proven Supporter Retention Manager to join us as we embark on our next phase of deepening engagement with current and new supporters.

This newly created role is an integral part of the Fundraising team’s growth plans to become a £40 million income generating team.

Working closely with the Supporter Acquisition Manager, Supporter Experience Manager (Fundraising Operations) and the wider Fundraising team, the post-holder will lead on stewardship campaigns encompassing Warm Appeals, Regular Giving asks, Supporter newsletters and cross-sell campaigns across FareShare’s audiences. Line management of an Individual Giving Officer (or Assistant) may form part of the roles and responsibilities further down the line.

The role offers a fantastic opportunity for a proven Individual Giving professional to help drive innovation in supporter retention and development and make a decisive contribution to a high-performing team.

Main areas of responsibility

1.Plan and deliver the Warm Appeals programme in line with agreed budget targets and annual workplans

• Campaign manage the Cash Appeals programme at all stages, from initial planning through to supplier management and post-campaign analysis
• Develop and implement a rolling programme of Regular Giving Asks.

2.Develop and manage a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving

• Work with the Supporter Acquisition Manager and the Supporter Experience Manager on planning, delivering and managing a seamless supporter journey and consistency of messaging from the point of acquisition
• Actively monitor Supporter attrition levels and implement measures to mitigate disengagement
• Hold regular catch-ups with the Supporter Acquisition Manager and the Supporter Experience Manager to optimise collaborative working across both teams
• Keep up to date on the latest trends and techniques in Supporter Stewardship and apply learnings as appropriate on retention initiatives.

3.Maximise opportunities for cross-team campaigns

• Collaborate with the wider fundraising team on new and existing income generation opportunities.

4.General duties

• Provide support to the Individual Giving team where necessary.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with the criteria, outlined above, that we consider either as being essential or desirable in this role.

Essential Criteria

Experience

• Demonstrable track record in planning, implementing and managing Supporter Stewardship programmes
• Data Selection, Targeting and Segmentation experience
• Experience of working with fundraising budgets
• Experience of working with and managing suppliers including Marketing agencies
• Demonstrable track record in growing income from Individual Giving audiences
• Experience of writing post-campaign reports for a range of audiences
• Experience of using Salesforce CRM

Skills, Abilities and Knowledge

• Strong project management, prioritisation and planning skills
• Ability to work under pressure and meet deadlines
• Proficient user of Microsoft Office
• Working knowledge of the Fundraising Regulator’s Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

Desirable Criteria

• Demonstrable understanding of Supporter Acquisition
• An interest in the impact of food waste on the environment
• An interest in food poverty and its causes

Values and behaviours

• A commitment to Equality and Diversity
• An understanding of, and enthusiasm for, FareShare’s mission and strategy
• A commitment to continuous professional development
• An empathy with Volunteers and an understanding of their needs
• Flexible and non-judgemental approach to people and work
• Willingness and ability to travel in the UK.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Our Muscle Group meetings provide a warm, friendly space for people affected by muscle-wasting and weakening conditions to meet with others in their local area. The groups meet either in person or on Zoom; three meetings per year are held in each of the 14 regions. Muscle Group meetings are a relaxed, confidential forum for people to ask questions, share experiences and learn from guest speakers. They should be fully accessible to all, including family, friends, and carers of those living with conditions.

You will lead on the organisation of these meetings and management of the volunteers who chair them, ensuring throughout that meetings meet the needs of our community.  

You will also support the Volunteer Engagement Manager to ensure that volunteers across the organisation are recruited, trained and managed effectively. Here at MDUK, it’s important that all our volunteers are supported in their roles – this includes an induction process that sets clear expectations and provides the training and resources they need, regular open communication with employees, and opportunities for peer-to-peer volunteer support. Team members will work with volunteers to ensure we’re making the best use of their skills and experience and that they get the most they can from their role.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 110,000 children and adults in the UK. In the last three years, there have been more than 10 new treatments – we want to continue this work and need your help so we can fund more research and support for families with a muscle-wasting condition.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: We operate a hybrid model (home and office, SE1). 

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Please note interviews are likely to be held on 2 and 3 July via Miscrosoft Teams.