Supporter experience officer jobs

Relationship Fundraising Team Manager - Northern Ireland 
Contract Type: Permanent 
Full time (34.5 hours) : we are open to a conversation about how you work these hours
Location: Mobile worker covering Northern Ireland 
Salary Range £42,800 - £47,800 plus car allowance (subject to terms)  

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

About the role

As a Relationship Fundraising Team Manager at Macmillan, you’ll step into a rewarding leadership role where your impact is immediate and meaningful. You’ll lead a team of passionate and experienced Fundraising Relationship Managers & Officers who are deeply committed to making a difference for people living with cancer while delivering income targets and growing long term supporter value. 

This role combines strategic thinking with hands-on team leadership and income delivery, giving you the chance to shape fundraising delivery across Northern Ireland. You will be part of both the territory and national leadership teams where you will directly contribute to the wider development of the Relationship Fundraising Strategy. 

At its heart, this role exists to help ensure that everyone living with cancer gets the support they need. Every supporter relationship your team nurtures, every event delivered, and every pound raised contributes directly to helping people affected by cancer live as fully as they can. Your leadership will turn generosity into impact, making a real difference when it matters most.

About you

The successful candidate will demonstrate the following skills and experience:

• Proven Leadership and People Management Experience - providing regular coaching, performance management and development opportunities.
   
• Experienced in driving income delivery and achieving Key Performance Indicators  -  leading, supporting and motivating your team to maximise results
   
• Experienced in strategic planning - ability to to identify opportunities for growth, collaboration and innovation in fundraising
   
• Proven stakeholder management experience - with the ability to communicate, influence and negotiate at all levels. 

This role is home-based with mobile working, as you can expect to work across Northern Ireland to meet with your team and supporter’s face to face approximately 1 to 2 days a month. As such, your home base needs to be in Northern Ireland and you must have a full UK driving licence and have access to a vehicle or the ability to travel frequently across the region. 
 

In return, we offer a range of benefits including:

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
Pension matched up to 7.5%
120+ learning and development offers, with access to external professional qualifications
Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process

Please note the following key recruitment dates

Application deadline: Sunday 05th October at 23:59pm 
First interview dates: Monday 13th October 
Second Interview dates: Monday 20th October 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan's Talent Acquistion Team for advice and reasonable adjustments (email address can be found on main Macmillan advert) 

Job Purpose

• This role will drive effective adoption and utilisation of digital platforms across Good Law Project, via providing knowledge and hands-on technical skills to enable campaigners and fundraisers to get the best out of these systems, guiding staff to implement best practice, and comprehensive training to empower colleagues.

What we're looking for

• Experience working with Wordpress, Mailchimp, and Google Analytics 4
• Ability to identify and troubleshoot technical issues and propose solutions
• Good understanding of best practices in UX and accessibility
• Knowledge of current data protection legislation to ensure that all outputs are fully compliant with all GDPR requirements
• Good understanding of emerging technologies, industry trends, and digital best practices

What we do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account and fight for a fairer, greener future. We take on the cases and campaigns where we’ll have the biggest impact, even when the odds are stacked against us
• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan
• We get a positive outcome in more than two thirds of our cases – either a straightforward or a partial legal win. But whether we win or lose in court, we always fight to make positive change
• See our website for more about what we do

Key Details

Salary: £37,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working

Hours: 35 per week over 5 days

Contract type: This is a full time permanent role

Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days per week

Our attached job pack includes the full job description, personal specification, interview dates and Good Law Project's values.  Alternatively, click "Redirect to recruiter" to view the job pack on our website.

​How to Apply

To apply for this role, click on "Redirect to recruiter" to be redirected to our website where you will be asked to complete an online application form and upload your CV

Contact

If you have any questions about this role, please email the contact details in the job pack below. Or click "Redirect to recruiter" to view our contact details on our website

Senior Philanthropy Manager
Permanent 
Full time (34.5 hours) 
Split between home and our London Office 
Salary: £54,000 - £59,000

About the Role

At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.

This is an exciting opportunity to join our ambitious Philanthropy team, a major growth area within the charity. In this role, you’ll play a pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.

The role sits within our new-look Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.

Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.

We’re looking for a strategic and driven Senior Philanthropy Manager to lead on some of Macmillan’s highest-value philanthropic relationships. You’ll manage a portfolio of ultra-high-net-worth individuals and families, securing 6- and 7-figure+ gifts that deliver life-changing impact for people living with cancer.

What You’ll Be Doing:

• Cultivating and managing a portfolio of major donors, building long-term, high-impact relationships.
• Securing new business through strategic networking and cross-team collaboration.
• Creating bespoke cultivation plans and compelling donor communications.
• Leading senior stakeholder engagement and leveraging networks to deepen donor relationships.
• Delivering exceptional stewardship experiences that inspire and retain support.
• Supporting leadership in co-canvassing prospects with 7- and 8-figure capacity.
• Mentoring colleagues and contributing to a culture of innovation in major gift fundraising.

What We’re Looking For:

• Proven success in securing 6- or 7-figure philanthropic gifts or equivalent experience.
• Exceptional interpersonal skills and gravitas to engage senior stakeholders.
• Outstanding written and verbal communication, with a flair for storytelling.
• Entrepreneurial mindset with a results-driven approach.
• Strong influencing and negotiation skills across complex stakeholder groups.
• Experience working with senior leadership in a fundraising or similar environment.
• Excellent project management and CRM (ideally Raiser’s Edge) skills.
• A collaborative team player with a passion for Macmillan’s mission.

Who You’ll Work With:

• Principal and major gift supporters
• Senior volunteers, ambassadors, and Trustees
• Macmillan’s Executive Directors and Heads
• Service and Partnership teams
• Philanthropy advisors, family offices, and corporate partners
• Press, Policy, Advocacy, and Finance teams

What You’ll Achieve:

• A thriving portfolio of philanthropic donors and prospects
• A strong internal and external network to drive transformational giving
• Unique opportunities to engage and inspire philanthropists
• A step-change in philanthropy income for Macmillan

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wed 24th Sept 2025
First interview dates: Wc 6th Oct 2025 (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

The role will lead training for Lifelites 25, our exciting expansion programme, which will take Lifelites’ services to the wider children’s palliative care sector.

You will also be the key point of contact for all Lifelites’ Service Partners, including Children’s Hospices, specialist education and other community services, helping to build strong relationships and maximise the use of assistive technology across children’s palliative care.

The role will design, develop and deliver the multi-channel Lifelites Learning programme by providing training for staff across children’s palliative care in person, online and through e-learning. 

In this role, you will:
✨ Design, develop and deliver engaging training in collaboration with our training team – in person, online and via e-learning – to children’s hospices, specialist schools, and other community partners.
✨ Act as the key point of engagement for our partners, supporting them to use Lifelites’ assistive technology to enrich the lives of children.
✨ Travel across the UK and Ireland, building strong relationships and ensuring partners have the skills and confidence to make the most of our services.

We’re looking for someone who is:
✔ Experienced in delivering training and engaging adult learners.
✔ Skilled at designing clear, accessible resources and training content.
✔ Passionate about children’s services, ideally with experience in disability or palliative care settings.
✔ Organised, self-motivated, personable, and a strong communicator.

Before applying, please sign into your CharityJob candidate account to access and review the Recruitment Pack for the full Job Description and Person Specification.

Supporting young people across the UK, STEM Learning is dedicated to improving lives through the power of STEM education.

By equipping schools, teachers and young people with the skills and confidence they need, STEM Learning helps open career opportunities, build knowledge, and enable young people to become thoughtful citizens able to tackle the challenges and opportunities of the future.

Fundraising at STEM Learning is at an exciting stage of growth. Income has increased from £3m to £3.5m this year, with ambitions to reach £5–6m in the near future. The team has expanded rapidly from 2 to 7 people, with clear organisational investment and board-level engagement to drive fundraising success. With attractive propositions such as the STEM Impact Fund, student engagement programmes, and unrestricted support, STEM Learning is well positioned to grow its high-value income.

The role of Fundraising Lead is to drive new donor engagement and secure sustainable, multi-year funding. You will develop high value 6- and 7-figure fundraising relationships, primarily with the private sector, but also with HNWIs in the future, bringing on board new supporters, so maximising income and sustainability.

With proposals already in play with leading brands, a supportive Head of Fundraising, and active trustee involvement, this is a rare opportunity to make a visible impact in an ambitious organisation.

As Fundraising Lead, you will:

• Lead corporate new business, with full responsibility for a £300k year-one target
• Build and manage a proactive new business pipeline, using prospect research tools, networking and trustee engagement
• Secure six-figure, multi-year corporate partnerships, developing creative offers across unrestricted, programme-based and blended opportunities
• Focus in the short-medium term on corporate new business, moving to incorporate HNWIs in time
• Work with the Head of Fundraising, SMT and board members to open doors and build senior-level relationships
• Collaborate with colleagues including the account management team and bid writer to ensure seamless handover and delivery of secured partnerships
• Represent STEM Learning externally, positioning the organisation as a credible and attractive partner for major corporate supporters

Ideal skills and experience:

• Proven track record of securing six-figure corporate partnerships, ideally multi-year
• Experience building a corporate pipeline from scratch, including research, prospecting and networking
• Strong understanding of how to package and position fundraising propositions to align donor interests with organisational priorities
• Confident and credible with senior stakeholders, including trustees, boards and senior corporate contacts
• Target-driven, entrepreneurial and proactive, able to deliver short-term results while building long-term income growth
• Collaborative and resilient, with the ability to represent STEM Learning externally and inspire confidence internally
• Experience in building relationships with HNWIs and major donor fundraising desirable, but not essential

Benefits include: 

• 30 days annual leave plus bank holidays (up to 5 days leave can be carried over to the following leave year)
• Excellent pension scheme with employer contributions of up to 15%
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme via Tusker
• Interest-free season ticket loan
• Discounted gym membership and shopping discounts
• Gourmet Society and tastecard dining cards (incl. 2 for 1, 50% off food bill and 25% off total bill)
• Kids Pass
• Employee Assistance Programme

At Ambitious about Autism we're currently looking for a Data and Insights Officer to join our National Services team.

You'll focus on the collection, analysis and reporting of data from National Services programmes, projects and services. You'll use systems and tools to effectively capture and store data and information, enabling effective reporting and insight. You'll provide advice and support to the Product Development Manager and Deputy Director of National Services.

You'll support National Services teams with the development of KPI and data collection  routes and support with maintenance, troubleshooting and creative problem solving to ensure accuracy and efficiency. You'll create detailed reports and dashboards for use by teams, managers and leaders at agreed time points.

We are looking for someone who has:

• Experience of using statistical tools and techniques to manage and analyse data
• Ability to translate the essence of complex data into language or formats others will understand
• Experience of producing qualitative and quantitative reports and analysing results to produce impact reporting
• Ability to present insights and results through written reports, dashboards and presenting face-to-face

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

What is the opportunity

Balance is seeking a persuasive and positive role model to work with its leadership team and trustees to shape our quality and commercial development. The Quality and Development Manager will occupy a key role in supporting our growth, sustaining our quality standards and growing commercial and income generating activity.

This post is also regarded as development opportunity for a candidate looking to be part of the charity's long term succession strategy for middle and senior managers.

About your values and strengths

You are someone who strenths and values will align with the following attributes:

• You can think on your feet and are consistantly able to bring ideas to the table
• You understand the tension between quality and cost and how to resolve them
• You are able to build alliances and relationships that have sustainable benefits to the charity and its work
• You can exhibit confidence in your colleagues and mobilise their skills and knowledge to drive our quality standards
• You see problems as opportunities and a gateway to new ways of delivering our services and business development

What you can expect from us

• A charity that works hard to put its people, those who it supports and those who provide its services at the heart of what we do.
• A charity that takes its mission and values seriously in developing its services, operational approach and commercial relationships
• That supports and encourages its staff to participate as partners in our development as a business, our outcomes and the delivery of our values.

You can also expect

• A commitment to training and professional development to support internal progression in and beyond the charity.
• Inclusion in and a 3% employers contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus bank holidays and an additional day off for your birthday.
• Access to a range of discount schemes including Blue Light Card
• Access to the charity's employee assistance programme.
• Access to travel card loan, and bike to work scheme.

Are you a creative communications professional who wants to use your skills to make a real difference?
At Self Injury Support, we’re on a mission to change the conversation around self-harm. We’re the leading UK charity dedicated to improving the lives of people affected by self-harm and those who care for them: reducing stigma, increasing understanding, and opening up new avenues for compassionate support.

This is a unique opportunity to take the lead on shaping how we share our story with the world. As our Communications Manager, you’ll play a central role in launching our exciting new rebrand and website, building powerful campaigns, and making sure our messaging reaches the people who need it most.

What you’ll be doing

• Driving the successful launch and embedding of our rebrand and website.
• Developing and delivering our communications strategy across digital, media and campaigns.
• Growing awareness of our mission, services, and impact from beneficiaries to funders and national audiences.
• Creating compelling content and campaigns that inspire action, support and understanding.
• Leading on press and media engagement, building positive relationships and amplifying the voices of people with lived experience.
• Using data and insights to shape communications and demonstrate impact.

What we’re looking for

We’d love to hear from you if you are:

• A confident communicator, with a track record in communications, campaigns, or PR.
• Skilled at balancing strategy with hands-on delivery, happy to plan big and also get stuck into the details.
• Creative and innovative, always looking for new ways to reach and engage audiences.
• Experienced in managing websites, social media and digital content.
• Passionate about making a real difference in complex social and mental health issues.

Why join us?

• Be part of a bold new chapter as we launch our rebrand and digital presence.
• Work in a supportive, values-driven team that puts lived experience at the heart of what we do.
• Hybrid and flexible working options, with a base in our Bristol office.
• The chance to see the real impact of your work in changing lives and reducing stigma.

We are offering a rewarding opportunity within our Arun, Worthing and Adur team to provide a range of services which aim to make a difference to family and friend carers. The focus will be on Arun District.

Carer Wellbeing Workers provide invaluable services to help improve carers’ resilience and ensure they are supported to maintain their caring roles. They provide tailored information and advice, practical, emotional and planning support, peer opportunities, contingency planning, active listening and through partnership working are pro-active in the identification of carers.

Using experience of working with adults and families, a working knowledge and / or lived experience of social care and health, the post holder will use excellent communication and interpersonal skills to offer carers one-to-one and group support either face to face, via the telephone or using virtual video mediums such as Zoom or MS Teams.  

The role is a mix of remote / homeworking and community venues. You will be expected to be readily able to travel across Arun to deliver carer support and on occasion to venues in Worthing and Adur and across the County to attend meetings and training as required.

Key Responsibilities Summary

• Carer Support: Deliver personalised support through various channels (in-person, online, phone, 1-to-1, and group) across Arun, Worthing and Adur, with a focus on carers in Arun District, including those from under-represented communities.

• Information & Guidance: Provide tailored emotional and practical support using the Carers Star™ framework to help carers create personal plans and achieve positive outcomes.

• Community Engagement: Maintain a visible presence in the community and deliver support in accessible formats.

• Partnership Working: Collaborate with health, social care, and voluntary sector partners to enhance carer support and attend relevant meetings.

Please view the Job Description in the Recruitment Pack for a full list of Responsibilities and Person Specification.

Interview Date 1 October 2025.

Employee Benefits

•  Training and Development: Opportunities for professional development and training.
•  Flexible Working: Flexible working hours and remote working options.
•  Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service      (Inclusive of Bank Holidays).
•  Healthcare and Employee Assistance Programme with perks and discounts.
•  Enhanced Maternity/ Paternity/ Adoption Pay.
•  Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.

Before you keep reading ...

Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!

Our Culture and Diversity 

At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.

We believe that talent is distributed to all of us in equal measure and our differences are a strength not a weakness. We recruit for potential, not perfection. At Carers Support West Sussex, we value everyone's unique history. Our doors are open to individuals of all races, religions or beliefs, abilities, ages, nationalities or citizenships, ethnic origins, marital, domestic or civil partnership statuses, sexes, sexual orientations, family structures, and gender identities. 

The carers we support come from such different walks of life that we are particularly interested in attracting candidates from similarly diverse backgrounds, including Asian, Arab, Black, Mixed/Multiple Ethnic Groups, White Other (e.g. Eastern European, Gypsy, Roma) and any other Ethnic minorities. 

Values we are looking for in Candidate

We are focused, putting carers at the heart of everything we do.

We act together, working with and for carers, the communities they live in and the people that can make a difference to them.

We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.

We are committed to behaviours that support:

Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed

If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you! 

Disclaimers

Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please apply as soon as possible to be considered.

 

We have an exciting and challenging opportunity for a Team leader to join the National Homicide Service (HS) on a permanent basis, covering the North and North East of East of England, working 37.5 hours per week.

This role is home-based covering Northumberland, Newcastle, Stockton on Tees, Humberside, Durham, North Yorkshire, West Yorkshire, South Yorkshire. You should live in one of these areas as regular travel is required.

Do you want to be part of a unique service providing the highest quality support to families bereaved by homicide and those who are eye-witness to homicide?

Do you want to lead a supportive, passionate and committed team?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

You will lead and support a team of Homicide Family Caseworkers to meet VS and Homicide Service standards and contractual requirements. You will be able to demonstrate the excellent organisational skills essential to managing a demanding and diverse workload and will have experience of achieving key performance indicators, as set by the Operation managers and Deputy Head of Service.

We pride ourselves on providing exceptional trauma informed advocacy and support to all service users and you will have an understanding of the impact that trauma and bereavement can have on individuals. We support staff to keep them safe within their role and you will lead on the importance of personal and professional resilience and wellbeing for the team.

You will have excellent communication skills and will support the Operation Managers to maintain the highest standards of service delivery, across a widely geographically dispersed team. You will be prepared to travel across the geographical area including occasional overnight stays to ensure you can meet team members in person as well as online. A driving license and use of a car are both essential as well as access to public transport. You will be reimbursed for all travel costs.

You will also enjoy working closely with a range of stakeholders (including Police Family Liaison Officers and Senior Investigation Officers within the Major Crime teams/Social Services) and will have experience in building constructive working relationships, focused on delivering the best service for vulnerable service users. You should be a confident presenter, and able to share the service and work we do to inform, educate and encourage notifications and referrals into the service.

Please see attached Job Description and Person Specification for full details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

Job Title: Finance Officer

Location: Central Office based in Islington (10 minute walk from Highbury & Islington and/or Angel stations) Please note that this location does not have step free access

Shift Pattern: 37.5 hours per week, Monday to Friday: 09:00 - 17:00 or 9:30 - 17:30. This is a Hybrid role 3 days based in our Head Office and 2 days work from home with occasional visits to our various services. 

Salary: £30,600

About the role

We're looking for a Finance Officer to join our Finance team to drive the delivery and management of our cashflow forecasts to support central and operational teams with their financial budgets and controls to manage and maximise funds. You’ll be part of a collaborative and supportive finance team, helping to improve processes, develop financial tools, and deliver training where needed. Your work will ensure financial accuracy and integrity across the Group and its subsidiaries, enabling our services to run smoothly and effectively.

Key Responsibilities Include:

• Manage daily banking transactions and reconciliations
• Support with weekly cash-flow forecasts and monthly credit card reconciliations
• Maintain and update financial records, petty cash, and reporting templates
• Assist with audit preparation and ensure compliance with SIG policies and legal standards
• Monitor spending trends and provide clear reports and analysis
• Act as a key contact for finance-related enquiries and stakeholder communication

About You

We are looking for someone experienced in cash management, a detail-oriented finance professional who thrives on structure, accuracy, and making meaningful contributions within a purpose-led organisation. You will need to understand the importance of financial integrity in the not-for-profit sector and be passionate about using your skills to support effective service delivery for those who need it most.

Are you someone who has a positive, can-do attitude to your work and take pride in being highly organised, dependable, and responsive. You’re comfortable working with numbers, systems, and people — and you know how to balance all three effectively in a fast-paced environment.

We’re looking for someone who is:

• Highly organised, with strong attention to detail and a commitment to quality
• Proactive and able to take initiative in a fast-paced, evolving environment
• Comfortable balancing independent work with collaborative team efforts
• A confident communicator, able to engage effectively with stakeholders at all levels
• Knowledgeable in financial control processes and reporting best practices
• Experienced in using finance systems and managing large volumes of data
• Friendly, approachable, and values-driven — with a passion for supporting others

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Finance | Cash Management | Charity | Accountancy | Finance Officer 

Schools’ Project Officer (4-5 days per week; 10 months contract with opportunity for renewal)

The job
This is a fantastic opportunity to join this fast-growing charity at a pivotal time, and make significant impact as our grass-roots Schools’ Project Officer. You will be visiting schools, explaining about what we do at assemblies and going for follow up sessions, and then giving email feedback to applications.

Who we are
We are a small lively charity promoting the personal development of year 12s in partner schools, through challenging activities that they design, plan and finally undertake adult-free. We invite students (individually or in groups) to develop their own challenges well outside their ‘comfort zones’, and to be responsible for every stage of the process. We help them plan and manage risk, and give them expenses funding. Our award winners have climbed the highest UK peaks, cycled to Paris, performed plays at school, harnessed green power via a bike, among many other imaginative and ambitious projects.   

Who we are looking for
We are looking for an energetic, talented and reliable candidate for our schools’ outreach team, inspiring high-quality applications for funding from Year 12s in our 85 partner London state schools (20% of the total).  There is scope to help shape our strategy. We are looking for competent project officer, ideally with experience of physical challenge, strong administrative skills and with strong writing skills: they will be comfortable working with students, and value personal challenge and development. He/she will be keen to work with a growing charity, and to support young people usually with a poverty of experience and opportunity.

The 10-month post is up to 4-5 days per week, based in Southwark, with frequent travel to schools across London. The salary is £26,600–£35,000 pa pro rata. Flexible working is considered.

Applications by 28 September 2025. Please see attached JD for details.  

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are seeking an experienced HR Officer to join our People & Culture team, providing professional HR support to managers and employees.  You will ideally have experience of providing HR in a small to medium sized organisation with the ability to manage multiple priorities and work to deadlines. This is a great opportunity for someone who is looking for a challenging interim role.

You will be responsible for:

• Supporting with all areas of recruitment including agreeing job descriptions, drafting and posting job adverts and managing applications
• Conducting all necessary pre-employment checks
• Issuing offer letters, employment contracts and other correspondence
• Onboarding of new staff and arranging induction training
• Dealing with first-line queries on HR policies and procedures, pay and benefits
• Highlighting any people issues to the HR Advisor and Director of People & Culture
• Assisting in monthly payroll preparation, inputting instructions on payroll spreadsheet
• Monitoring probation review and performance review paperwork and chasing missing documentation as needed
• Updating HR system with joiners, leavers and other changes as required

You should have:

• Previous experience as HR Officer or Assistant, ideally in a small HR team in a charity or SME
• Thorough and up to date knowledge of employment legislation
• Knowledge of best practice in HR policies and procedures together with experience of finding practical solutions to people issues
• Recruitment & selection experience
• Experience of using an HR database
• Strong organisational skills and attention to detail
• Ability to deliver good customer service
• Excellent written and verbal communication skills
• Tact, discretion and experience of handling confidential information with sensitivity
• A self-starter, able to use initiative and work independently to overcome challenges

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

To apply

Please send your CV and a covering letter (no more than two sides) highlighting how your skills and experience equip you for this role.

Interviews will be held on 6th October 2025