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Supporter information officer jobs in elstree, hertfordshire

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Closing in 7 days
Addiction Family Support, Remote
£28,000 per year (pro rata)
Posted 2 weeks ago
ClientEarth, London (Hybrid)
£63,491 per year
ClientEarth is recruiting a Development Lead to grow our philanthropic programme in Asia and Oceania, focusing on Singapore and Hong Kong.
Posted 1 week ago
Arts Marketing Association, Remote
£26,500 - £27,500 per year (full-time equivalent). Part-time salary band is £13,250 - £13,750.
Posted 1 week ago
Thrive at Five, Central London (On-site)
£80,000 - £90,000 per year
Posted 1 week ago Apply Now
Closing in 7 days
Brent Mencap, London (Hybrid)
£65,000 - £70,000 per year
Executive Officer
Posted 1 week ago
NFP People, Remote
Circa £11,500 per annum (FTE circa £27,400 per annum)
Posted 6 days ago
Closing tomorrow
Get Further, London (Hybrid)
£31,000 dependent on experience, including £2,000 London weighting
Posted 1 week ago
Closing today at 12:00
National Youth Arts Trust, Remote
33000
National Youth Arts Trust is recruiting for a Director of Fundraising to lead income generation & project development.
Posted 1 week ago Apply Now
Closing in 7 days
UNISON (The UK trade union), London (On-site)
£51,067 Per Annum Pro Rata plus £6,894 London Weighting Allowance Per annum
Posted 1 week ago
Money and Mental Health Policy Institute, London (Hybrid)
£33,745 - £42,323 per year
Seeking an experienced and dynamic (Senior) Research Officer who is driven to create change and tackle gambling-related financial harms
Posted 1 week ago Apply Now
Page 6 of 20
Remote
£28,000 per year (pro rata)
Part-time (Two/three days a week)
Permanent
Job description

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Operations Manager

As Operations Manager at Addiction Family Support, you’ll play a key role in keeping the charity running smoothly day to day. You’ll support our small, dedicated team by coordinating systems, processes, and technology that enable us to deliver our services effectively and professionally.

You’ll work closely with staff and volunteers across our Helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who thrives on organisation, problem-solving, and supporting others to do their best work.

Your responsibilities will span CRM and digital tools, data reporting, onboarding, and operational improvements – all with the aim of helping us support more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be confident working independently, while also contributing actively to our collaborative team culture and wider organisational goals.

Responsibilities:

  • Develop and maintain our CRM (Bitrix24), including client and volunteer pathways, automations, forms, SPA and task management.

  • Train and support staff and volunteers to use key systems:

    • Bitrix24 (CRM).

    • VCC by Call Handling (Helpline telephone app).

    • Three Rings (Helpline rota scheduling).

    • Microsoft Teams/Zoom (video calls).

  • Extract and report on data from key systems to support monitoring and evaluation.

  • Support recruitment and onboarding of new staff and volunteers.

  • Help develop and implement new policies and procedures to support quality and consistency.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Application resources
Posted by
Addiction Family Support View profile Organisation type Registered Charity Company size 21 - 50

Supporting people affected or bereaved by a loved one's harmful use of alcohol, drugs or gambling.

Posted on: 05 August 2025
Closing date: 28 August 2025 at 17:30
Tags: Policy, Training / Learning, Volunteering Management, Operations, Digital, CRM, Data Analysis, Data Protection, Data Science, Database Management, Information Management, Monitoring and Evaluation, Product management, User Experience / UI / UX

The client requests no contact from agencies or media sales.