Direct Marketing & Supporter Services Manager – maternity cover                                             

Salary:  £35,000 per annum pro rata (initial 9 month contract – with possible extension)

Based: Baker Street, London and home working

All We Can is looking for an experienced direct marketing professional to lead our individual giving and direct marketing programme as a key manager within our Public Engagement team. You will help build on the success of recent years, including our Regular Giving Programme, as part of our individual giving programme. Our Methodist donor base has been our key supporter constituency over the years and one we seek to maintain and develop while also introducing new supporters, from new markets.

This person will be highly motivated, passionate about the impact of great fundraising, and committed to the vision, mission and values of All We Can.

With proven abilities drawn from a number of years direct marketing fundraising experience, you will have demonstrable skills in increasing fundraising results and engagement with supporters through direct marketing channels, combined with a strong understanding of best practice in back office processing, data management and supporter care. This is a perfect role for an experienced direct marketing fundraiser looking for an opportunity to lead a team and take overall responsibility for a direct marketing function within a charity. It would also suit an experienced direct marketing manager looking to break into fundraising within the international development and relief sector.

All We Can is an international development, relief and advocacy organisation. It helps people in some of the world’s poorest communities to become all that they can. Its approach of investing in partnerships with local organisations has improved the quality of life and created positive, long-term change for hundreds of thousands of individuals and families.

With a 70 year history, All We Can is a faith based organisation with its vision, priorities and values grounded in Christian principles and its roots in the Methodist Church. You will be joining a growing and friendly team at an exciting time in the organisation’s development.

The maternity cover would ideally start Tuesday 1 December 2020 to allow for some handover, with cover expected to continue until early September 2021,

To find out more and apply, please download the application pack from our website or get in touch for further information.

Closing Date:  Midday Monday 5th October 2020

Interviews will take place on:  Wed 21st October 2020  

All We Can is the operating name of the Methodist Relief and Development Fund, a charity registered in England and Wales, number 291691.

Closing Date: 9am, 29th September 2020

This is a great opportunity for someone with strong customer service, communication and team management skills to ensure that our supporters and members of the public are receiving excellent service by email, phone, social media, post and face to face.

Greenpeace is an international non-profit global campaigning organisation. Our independence and global reach enable us to stand for positive change through action in order to defend nature and promote peace. We investigate and expose global environmental problems, confront those in positions of power and present alternative solutions.

As Supporter Services Manager you’ll manage the day-to-day running of the Greenpeace Supporter Services team and front desk, including all incoming enquiries and outbound calling. Allocating the varying workload and making sure that we get back to people within our turnaround times, you’ll also be line managing and supporting the team to ensure that the quality of our responses is consistently high and that training or development needs are quickly identified.

It will be part of your role to establish and develop strong relationships throughout the organisation, in order to keep yourself and your team up to date with the latest campaigns across the programme and fundraising departments. You’ll also be integral to coordinating the supporter feedback and insight we receive as a team - and to ensuring that this is gathered and shared effectively with the rest of the organisation.

You'll have

• Recent experience of managing and developing a team that answers enquiries and questions from members of the public about a range of issues.

• Experience of planning and prioritising high volumes of enquiries, particularly by email, plus good understanding of social media and how it can be used to respond to enquiries.

• Experience gained in a customer service environment - not necessarily focused on charity/third sector supporters but relevant to identifying key information and insights, using databases, and producing both quantitative and qualitative reports. 

• Highly developed written and verbal communication skills, including an ability to judge the appropriate style, tone and level of content for communications and to coach and mentor staff on this when needed.

• A passion for Greenpeace’s aims - and for communicating our current campaign issues.

You’ll have the opportunity to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply. We are happy to consider flexible working requests as part of the recruitment process. 

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law. Greenpeace UK was recently awarded the National Equality Standard, one of the UK’s most rigorous accreditations for equality, diversity and inclusion.

To apply please visit our website.

At Independent Age, we want to challenge ageism and discrimination and tackle the inequalities that exist in older Age.  We are focusing our resources on the critical areas of Health and Care, Loneliness and Poverty and are concentrating our efforts where we will have the greatest impact and reach.

To enable us to deliver our ambitious new strategy, we are looking for a highly-motivated, self-starter with a strong working knowledge of Media and PR, from traditional PR through to social media. 

Candidates should have a track record of delivering successful media and PR campaigns and experience in a national charity would be advantageous but is not essential.

This critical role will lead Independent Age's media & PR programme, gaining profile raising coverage for our work with older people in a range of print, online and broadcast media outlets.

Apply for this role now, and help us raise awareness and understanding of the challenges of older age, grow our influence and drive potential supporters to our activities.

Senior Public Affairs and Campaign Manager

Flexible, with semi-regular travel to London

£44,365 to £46,973 per annum + benefits

12-month fixed term contract

Full time

This is a fantastic opportunity to join The Guide Dogs for the Blind Association as a Senior Public Affairs and Campaign Manager.

The role

The Senior Public Affairs and Campaigns Manager helps people with sight loss to live the life they choose by being a senior lead in political engagement and campaigns work.

The role will develop strong relationships with key political opinion formers, Ministers, Secretary of States, select committees and relevant decision-makers in Westminster and Whitehall to promote Guide Dogs policy and Campaigns. They will also lead the development and delivery of current and new campaigns.

Who we’re looking for

You will:

• Have proven experience in Political lobbying at a senior level; producing political briefings, setting up senior political meetings and party-political events management.
• Have detailed knowledge of the Political framework and institutions across the UK and knowledge of the EU Parliament and the interactions of both. 
• Have detailed knowledge of how legislation is formulated and the process of amending it. The impact of select committees and all party parliamentary working groups.
• Be able to apply political knowledge and insight to identify and develop strategic campaign interventions to further Guide Dogs agenda.

For the complete list of essential and desirable criteria necessary to being successful in this role please see the Person Specification within the Job Description below.

Benefits

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can.

We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

How to apply

Applications can be made using the online application form. You will need to evidence the criteria as set out in the attached job description. As part of our safer recruitment policy, we do not accept CVs for job applications.

Diversity

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome, and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from disabled people as they are currently under-represented in the organisation and guarantee an invite to interview for all disabled applicants who meet the essential criteria for the job.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

We reserve the right to close adverts early.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

We have an exciting opportunity to join The Salvation Army’s small, but hugely dynamic and successful, Individual Giving team in the newly created role of Supporter Retention Manager.

You may not know this, but The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 650 local centres and nearly 100 residential centres, we make a powerful difference to people across the UK who might otherwise be excluded. Income raised by the Individual Giving team has grown significantly year-on-year, even during the Coronavirus pandemic. With ambitious plans to expand the programme, we have created this new role.

Leading a team of two, the role is responsible for the development and delivery of the supporter retention programme to inspire and motivate warm supporters to continue supporting and to drive loyalty. The programme covers on and offline activity including cash appeals, Direct Debit and Upgrade asks, and loyalty communications to raise £30 million in unrestricted income annually.

This is a crucial leadership role in the Individual Giving team so we are looking for someone with extensive direct marketing experience, specifically retention, with a track record of success. They should be able to lead and motivate the team and have a background of refining and developing retention programmes, based on data insights and analysis, to drive success in terms of both income and supporter satisfaction. We’re looking for skills in delivering good creative work and an ability to really appreciate and communicate our cause and brand, and someone who can show real understanding of our supporters. This is also a very hands-on role and you should be willing to work at both strategic and operational levels, and engage with the wider IG team to ensure all activities are integrated. Finally, you must have experience of managing income and expenditure budgets.

Currently our headquarters are at 101 Newington Causeway, London SE1 6BN, however the majority of HQ staff are working from home, with limited office-days. We are looking at longer term options for 2021, but flexible working arrangements will be at the heart of decisions we make.

Benefits: 25 days annual leave + bank holidays, a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK.

Closing date: 28 September 2020.

CVs will not be accepted.

Promoting equality in the workplace

We are looking for a driven Database & Insights Manager who will take the lead in this position, grow the future insights needs, help steer our fundraising direction and manage our supporter care team. This is a new role, which is pivotal in our drive to make more evidence based decisions to improve our fundraising and engagement initiatives and overall performance. The role will help us to deepen engagement and enhance the experience our supporters have with us.

You will be working closely with your fundraising colleagues as well as your communication colleagues to ensure Management Insight is delivered to a high quality, meets stakeholder expectations and makes an impact, contributing to the increase of income raised for ellenor.

This will involve developing high quality measurement and analysis of income generation performance, supporter interactions as well as delivering insights to underpin and inform the direction of our overall engagement across ellenor.

Does this sound like you

Are you looking for the responsibility to make a real positive impact on the finances of a locally loved hospice?

If so, we would very much like to hear from you.  Please find  the Job Description and an opening letter from our Director of Income Generation in the attachments.

ellenor Hospice is a specialist palliative care provider for adults and children in Dartford, Gravesham and Swanley, and for children across West Kent and the London Borough of Bexley.  The organisation has in-patient and outpatient and Living Well services at Northfleet, comprehensive Hospice at Home services and a range of out-patient and community services all supported and delivered through a multi-disciplinary team.

This post is subject to Enhanced DBS clearance.

An employer contributory pension scheme is available, and NHS Pension Scheme members can transfer in their pension.

Closing date 29th September

Interviews will take place on 5th October

ellenor is an equal opportunities employer and is committed to providing a fair and equitable

workplace, where everyone is treated equally without discrimination.

We have an exciting opportunity to join The Salvation Army’s small, but hugely dynamic and successful, Individual Giving team in the newly created role of Supporter Recruitment Manager.

You may not know this, but The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 650 local centres and nearly 100 residential centres, we make a powerful difference to people across the UK who might otherwise be excluded. Income raised by the Individual Giving team has grown significantly year-on-year, even during the Coronavirus pandemic. With ambitious plans to expand the programme, we have created this new role. 

The Supporter Recruitment Manager is responsible for optimising and delivering the current, phenomenally successful and profitable direct marketing recruitment programme, specifically the flagship, national Christmas campaign. A further key responsibility will be a determined focus on digital recruitment and committed giving. The targets are challenging. We still recruit new supporters at above break-even overall, so this is also an income generating activity. The postholder will manage a Digital Fundraising Officer.

Opportunities like this do not come along very often. This is a crucial leadership role in the Individual Giving team, so we are looking for someone with outstanding and extensive direct marketing experience, with a track record of success. You should have a background of refining and developing recruitment programmes based on data insights and analysis, a good sense of creative appreciation and a real understanding of our brand and our audience in order to drive continued, brilliant results. You should be willing to work at both strategic and operational levels – we are looking for someone with great ideas who can roll up their sleeves and bring them to life, but can also provide thorough evaluations of activity. The postholder manages all recruitment through digital channels so must have extensive experience across social media and PPC, as well as knowledge of email marketing to support the Officer with delivery of all email communications.

Currently our headquarters are at 101 Newington Causeway, London SE1 6BN, however the majority of HQ staff are working from home, with limited office-days. We are looking at longer term options for 2021, but flexible working arrangements will be at the heart of decisions we make.

Benefits: 25 days annual leave + bank holidays, a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK.

Closing date: 28 September 2020.

CVs will not be accepted.

Promoting equality in the workplace

Senior Direct Marketing Officer, Supporter Engagement

Salary: £30,763 per annum + good range of benefits

Contract: Permanent – 36.5 hours per week

Based: Milton Keynes

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.

Looking to take your fundraising and marketing career to another level and use your skills where they really matter?

We have an exciting opportunity for an exceptional direct marketing professional to join the Supporter Engagement team within our Fundraising Group.

With strategic oversight of our growing single giving programme, you’ll be responsible for leading our annual calendar of appeals. You will inspire our supporters and raise vital funds to change and improve the lives of millions of vulnerable children around the world. And you’ll develop a nurture journey to ensure our supporters feel valued and see the impact of their giving.

Working across a range of key fundraising campaigns, each day in this role will be different – from creating concepts, developing creatives and producing digital content for our website, through to agency management, data selection, analysis and insight.

As a senior member of the team, you'll be a strategic thinker who can shape and execute fundraising strategies and line manage marketing team members. You see the bigger picture but have an eye for detail and fantastic relationship-building skills. You'll be confident working with data and carrying out rigorous testing and detailed data analysis to understand campaign results. And you’ll have an understanding of digital and multi-channel marketing to maximise fundraising income.

To perform well in this role, you’ll need:

· Experience gained in a fundraising, direct marketing or digital marketing role

· Strong project management skills in order to deliver end-to-end marketing campaigns

· A track record in analysing direct marketing results and using insight to drive innovation and improve campaign performance

· Experience of delivering integrated marketing campaigns across a range of channels including direct mail, online, email, and social media

· The ability to work independently to drive innovation, creativity and results

· Experience of line-management, supervision or coaching of staff.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.

In addition to the salary offered, we offer good benefits including pension, generous holiday entitlement and free parking. Like many organisations we’re mainly working remotely right now, and longer-term this role could be carried out in part remotely. The role will have a significant stakeholder management component to it as well as a strong emphasis on networking and relationship building internally, so the postholder would need to be in the Milton Keynes office 2-3 times per week.

Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given in the Job Description.

Closing Date for applications: 11th October 2020

Interview Dates: 19th October 2020

World Vision UK is an Equal Opportunities Employer. We value diversity and aspire to reflect this in our workforce. We therefore welcome, develop and promote people based on merit and we particularly welcome applications from BAME candidates and from people representing all sections of the community.

World Vision UK also operates flexible working policies and practices.

As a child focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

No agencies please.

About Orbis UK

Orbis is an international eye care charity that prevents and treats avoidable blindness and visual impairment.

Of the 253 million people in the world who are blind or visually impaired, 75% have conditions that are preventable or treatable. We screen for and treat eye conditions, raise awareness about eye health, and train and mentor local eye care teams in Africa, Asia and Latin America, where most of those people live.

We do this through our long-term programmes as well as on the Orbis Flying Eye Hospital, a state-of-the-art ophthalmic teaching hospital on board a customised aircraft.

You will be joining Orbis UK at an exciting time as we have rapidly grown over the past few years, with our income increasing from under £3M in 2010 to over £8M in 2017. We are also in the midst of an organisational wide digital transformation programme. We are looking to innovate and adapt to ensure we are best placed to succeed in a digital climate. Every member of the organisation is involved in this process and your input will be vital.

About the role

As part of the Public Giving & Engagement Team, the Fundraising Manager (Single Gift Appeals) is responsible for managing Orbis UK’s single gift appeal programme, encompassing acquisition and ongoing retention of single gift donors. This includes developing new, and refining existing, supporter engagement strategies to deepen relationships with supporters and maximise engagement, response and income.

Demonstrating a good mix of creativity, organisation and leadership, you will have significant experience of developing fundraising campaigns with six figure income and five figure expenditure budgets. Focussing on audience segmentation, storytelling and exceptional supporter care, you will prioritise relationship building over a transactional approach to fundraising. And your strong data analysis skills will enable you to base decisions for optimising the programme on solid insight.

A good understanding of fundraising, direct marketing and data protection guidelines and regulations is essential.

Title:

Fundraising Manager (Single Gift Appeals)

Department:

Public Giving & Engagement (team of Fundraising & Communications)

Reports to:

Head of Public Giving & Engagement

Location:

London, UK (near Monument)

Contract:

Full time, 37.5 hours per week permanent

Salary:

£35,000 - £37,500 per annum, subject to experience

The main responsibilities of this role include:

• Project manage multi-channel fundraising appeals and campaigns to existing and prospective single gift supporters, from planning through to delivery, execution and analysis.
• Identify, research and recommend opportunities to further develop the single gift appeal programme, introduce new products and drive income growth.
• Use insight to develop and roll out engaging supporter journeys to build and maintain strong relationships with supporters, ensure a positive experience, help them to feel part of a community that saves sight, and ultimately maximise income.
• Monitor and analyse appeal/campaign performance and make recommendations to optimise the programme for response, supporter engagement and income.

Benefits of working for Orbis UK

Before completion of probation:

• 22 days holiday plus three days between Christmas and New Year
• Life Assurance
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Access to low cost gym within the building

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Flexi-time
• Interest free season ticket loan

Application and interviews

Closing Date: 9am Monday 28th September
First Interviews: Monday 5th/ Tuesday 6th October
Second Interviews: Friday 9th October
Start Date: Monday 2nd November

All applicants must have the legal right to live and work in the UK. Successful applicants may be subject to an enhanced DBS check. Unfortunately, we won’t be able to reply to all applications, so if you haven’t heard from us by Wednesday 30th September, your application has not been successful.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We will ensure that no job applicant receives less favorable treatment either directly or indirectly, on the grounds of age, race, disability, gender, marital status, religion or faith or sexual orientation.

Safeguarding: Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and criminal records checks.

Senior Audience Insight Manager

Please note the deadline for submitting applications for this vacancy is 23.59 on the closing date.

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Senior Audience Insight Manager Responsibilities:

Are you passionate about market research and audience insight but would like your work to have a more meaningful impact?

This is a unique opportunity to use your research and insight expertise within a leading charity, to develop an insight programme that will shape Alzheimer’s Society’s audience understanding – enabling us to deliver all aspects of our strategy, from fundraising to service delivery. You’ll lead a small but passionate team, in promoting the use of market research to better understand supporters.

This role is responsible for designing and delivering an impactful insight programme that produces actionable insights. It involves proactively identifying research opportunities and disseminating key insights, to stakeholders at all levels, in a way that will drive change.

Senior Audience Insight Manager Requirements:

We are looking for a highly motivated and skilled market research professional. You will have a wealth of experience in designing and conducting strategic market research projects. You must be comfortable with undertaking and explaining both quantitative and qualitative research, and experience of focus group moderation would be desirable.

We’re looking for someone who can lead the team to deliver cost effective research projects with the maximum impact, whilst not compromising on quality. You must be able to synthesise data from a variety of sources and be a strong communicator who is confident in presenting actionable insights to stakeholders at all levels.

This is an exciting opportunity and the post-holder will have the chance to shape the Society’s research and audience insight strategy as we gear up for more ambitious growth.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Senior Audience Insight Manager
Location: Home Worker - England and Wales
Contract type: Fixed Term to 4th June 2021 (Maternity Cover)
Hours: 35 hours per week
Salary: £41,585 - £46,725 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing date: 24th September 2020
Interview date: TBC

You may have experience of the following: Senior Insight Manager, Insight Manager, Market Research, Marketing, Dementia Charity, Business Insights Manager, MI Manager, Management Information Manager, Data Analysis, Data Analyst,, Third Sector, Charity, Nfp, Not for Profit etc.

The Charity

Our partner is a leading national charity who provide life changing short breaks and holidays to families facing incredibly challenging circumstances. Their breaks are a chance for families to connect, revitalise and discover.

Covid-19, and the challenges of lockdown, mean that even more families are facing very difficult circumstances, and the need for the services that the charity provides is growing.

Since the charity was set up 45 years ago, they have enabled 52,000 families to take time out from their daily life – and just enjoy what many of us take for granted: fresh air, playing on the beach, eating ice cream.

Last year alone, 4,800 families took a vital break – some for the first time together as a family.

The Role

The charity is seeking an Experiences & Impact Director who can really make a difference and play an integral role in leading the charity and developing the experiences it provides to help families most in need.

The successful candidate will be responsible for leading a small team to deliver high impact, exceptional end to end experiences for families. They will work to understand and deliver the experiences families want and to ensure they mirror closely those experienced by families with the means to access them independently.

They will be responsible for defining and delivering all breaks offered, ensuring customers have an excellent, joined up experience through from first contact, to booking and reviewing the success of the break once it is completed.

In addition to managing the customer experiences, the postholder will be empowered to develop a framework that will enable effective performance analysis of the charities breaks and holidays.

The Person

To be successful, you will be a proven leader and have successful experience within a relevant sector which could include not-for-profit, travel and project management.

You will combine a desire to make a difference to families, with strong values and a demonstrable track record in designing and delivering projects in a co-ordinated and engaging manner, leading them to be completed and reported against on time, and to budget. 

To apply : Please submit your CV which should be accompanied by a covering letter, clearly demonstrating how you meet the requirements of the role (see attached job description).

We work in partnership to ensure women have access to and control over their own economic resources. 

Our work is led by victim-survivors of economic abuse (Experts by Experience): their lived experience and knowledge shapes everything we do.

The role has three functions:

• To facilitate the participation of Experts by Experience (victim-survivors of economic abuse) in SEA’s work – onboarding new members, supporting members to engage and communicating with members – within an agreed strategy.
• To moderate SEA’s new online survivor forum, which will provide a safe space for victim-survivors of economic abuse to discuss their experiences and access peer support.
• To be the safeguarding lead for the charity.

To apply

Please submit your CV and a covering letter which demonstrates how you meet the criteria set out in the person specification 

Interviews are schedule for 05 October 2020 and will be conducted via Zoom.

Reporting to the Director of Research and Services you will ensure your team are the cancer and impact knowledge hub of the charity through the collection and analysis of cancer-related data.

Specifically, you will be involved in collecting and interpreting regional and national data, estimating and monitoring our impact and supporting the development and delivery of our strategy. You will be able to demonstrate significant experience of working with cancer-related data (or national and local data for another disease) along with experience of managing a team in a health data-related role.

Please read our privacy notice before applying.

The charity is a responsible and flexible employer and an individual’s circumstances would be considered and balanced against the needs of the charity. We welcome any discussions for flexible working at interview/offer stage.

At Carers First, we understand that caring can be hard, but believe getting the right help should not be. Obtaining relevant information and support can itself be a challenge, but with it, carers can thrive. That is why Carers First offers several avenues for people to get the help they need either online, on the phone or within their community. We offer timely advice and work with carers and their families to identify the best way forward, for them. There are many reasons people require care, including illness, disability, mental health issues or addiction.

We are currently seeking an experienced Service Manager to lead our community teams in the London Boroughs of Newham and Hackney.  The requirements of the role will include day to day operational management of our services in the boroughs, leading on relationships with commissioners and key stakeholders and working with carers to ensure that all services make a positive difference to their lives.

To be successful you will have experience of managing multiple work streams ensuring contract compliance and funder requirements are met, excellent leadership skills demonstrating experience of supporting and developing teams and a good working knowledge of social care and health. The role requires excellent communication, interpersonal and written skills.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives. We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.

Please note that if you have not been contacted within one week of the closing date, your application has not been successful.