443 Supporter insight manager jobs

We are the UK branch of the Commonwealth Parliamentary Association (known as CPA UK). We are based in the Houses of Parliament and represent the UK Parliament in the Commonwealth. We bring together parliamentarians to share good practice. We strengthen parliamentary democracy.

Peer to peer learning is central to how CPA UK works. We organise meetings and visits in the UK and overseas. Our aim is for UK and Commonwealth parliamentarians and officials to share knowledge and learn from each other. Our members talk about a huge variety of topics. Our key themes are eliminating violence against women and girls, tackling climate change, trade in the Commonwealth and digital transformation.

The Finance Manager is responsible for the overall management and delivery of the finance function for CPA UK. You will be responsible for financial modelling and analysis, management of finance data and preparation of the accounts in readiness for the annual external audit. You will ensure that internal finance policies are fit for purpose and that internal financial controls are applied. This includes providing guidance and support to colleagues regarding business decisions.

The Finance Manager will operate as a proactive Finance Business Partner, working closely with managers and senior leaders to provide financial insight, constructive challenge and support overcoming difficulties and answering questions. The postholder will help inform decision-making, problem-solve, improve organisational performance and ensure resources are used effectively to achieve the organisation's objectives.

The role provides a compliance function in filing accounts and recording our Executive Committee’s membership correctly with Companies House and The Charity Commission.

The finance team consists of the Finance Manager and a Finance Officer. The Finance Manager reports to the Deputy Chief Executive who is Head of the Business Strategy Team in which the role sits. CPA UK’s annual turnover is around £3M.

Join us as our Community Fundraising Manager (maternity cover) at The Grand Appeal, the Bristol Children's Hospital Charity and play a key role in growing our community fundraising programme. You will inspire and support individuals, schools, groups and organisations to raise vital funds through creative and engaging fundraising activities, while leading the strategy, development and delivery of our fundraising campaigns to maximise income and help make a lasting difference.

As Community Fundraising Manager you will:

• Work on strategy and ensure that targets are met within the community fundraising programme.
• Be responsible for the development and delivery of our diverse community fundraising portfolio, identifying opportunities to scale activity and maximise income.
• Oversee a range of established fundraising programmes such as Hot Dog Dash, Gromit’s Grand Read, our School’s Programme and our Christmas project – Shine Bright, while also developing innovative new campaigns to engage supporters.
• Be responsible for stewarding our high-level supporters and will be great at relationship building with a warm and engaging personality. 
• Thrive on meeting and inspiring the public through presentations and talks.
• Bring empathy, compassion and emotional intelligence to the role and be able to sensitively support and converse with families in difficult situations and guide their fundraising appropriately, offering the highest quality stewardship at all times.
• Line manage, motivate and inspire members of the Community team. Working closely together, you will manage workloads ensuring that all fundraisers are stewarded to the highest standard and ensure the team delivers key activities effectively.

If you are motivated by purpose, value and integrity, and want your work to have real-world impact, we would love to hear from you. While this is a fixed term contract there is potential for this to be extended depending on organisational requirements and growth. 

The closing date/time for applications is midnight on Wednesday 30 September 2026. 

We will be interviewing on a rolling basis from Monday 21 September and could close the vacancy early if a suitable applicant is appointed.

About the Role

We have an exciting opportunity to join our team in London as our Research, Evaluation and Insights Manager.

This role leads delivery of our research, evaluation and insights work across Help Musicians and Music Minds Matter, ensuring the charities generate high-quality evidence and insights around the need for our support and the impact that we have.

The postholder leads a portfolio of research projects - designing and delivering in-house research and evaluation including user research and testing to inform new services, as well as structured research projects to create new evidence, as well as managing research delivered by consultants, agencies and partners like universities. All with an aim of deepening our understanding of the communities we serve in music and what works when it comes to making a meaningful difference for musicians and people across music.

The role will generate a range of outputs that support an insights-led and user-centred culture across our charities, using our own service data as well as research to inform strategic and operational decision-making across our different functions.

The role also manages impact reporting across our charities, supporting our Director of Services and Research with maintaining an impact architecture which helps our people and our Board have access to timely and usable data and insights about our progress towards our strategic goals.

About You

We are looking for someone relentlessly curious, with an enthusiastic understanding of the importance good evidence, evaluation and insights can have on charitable impact. Essentially, you will possess:

1. Track record in personally designing and delivering credible research projects including surveys and qualitative research and producing reports for internal purposes e.g. service development as well as external publication

2. Experience in monitoring and evaluation- with an understanding of how to design and conduct evaluation that supports both internal learning and improvement, as well as fundraising and growth goals

3. Robust project management and collaboration skills, able to deliver through your team and also through partners such as research agencies, academic partners and project stakeholders

4. Experience using research and data analysis software such as Power BI

5. Curious and proactive, focused on what else we can learn and what we can do better with an openness to feedback and willingness to learn and adapt to improve impact

Our work has a direct impact on the lives of thousands of people every year. If you are passionate about creating a world where musicians can thrive, then this could be the place for you.

Global Senior Prospect Research Manager

Roletype:Full time; Permanent

Location:Godalming, UK (hybrid working pattern 2x days per week in the office). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.

Salary:£47,000 - £50,000per annum (depending upon skills and experience)

Abouttherole

As our Global Senior Prospect Research Manager, you’ll play a key role in helping Compassion in World Farming to end factory farming by strengthening our global prospect research function.

This is an established and important role within our Global Philanthropy Team, central to building and sustaining a strong, high-quality prospect pipeline to support our fundraising growth ambitions. As part of this role, you’ll help shape and deliver prospect strategy, insight and KPIs aligned to our fundraising priorities and long-term organisational growth plans.

As our Global Senior Prospect Research Manager, you’ll be responsible for (but not limited to):

• Prospect Research -Leading and strengthening the global prospect research function,ensuring it effectively supports ethical fundraising growth across key markets.
• High Potential Prospects-Identifying,researchingand prioritising high-potential prospects from Salesforce and other sources, working closely with colleagues in CRM & Insights.
• Profile Creation-Producing clear, high-quality prospect research profiles to support donor cultivation, relationshipdevelopmentand strategic decision-making.
• Ethical Screening -Leading on due diligence and ethical screening, ensuringa consistent and rigorous approach across donors and markets.
• Data and Reporting-Using data, insight and reportingto analyse our prospect pool,identifynew donor opportunities and supportaccurate, compliant donor records.

About you

To succeed in this role, you’ll need to bring strong prospect research experience, from an international fundraising team or comparable environment, alongside a good understanding of global philanthropy trends, donor behaviour and ethical fundraising practice.

You’ll have to be confident in turning research into clear, useful insight for fundraisers, with the ability to build strong working relationships across teams and communicate findings in a way that supports action. You’ll also have excellent attention to detail and the ability to self-manage a varied workload in a busy, values-led environment.

Skills and experience you’ll need to bring as our Global Senior Prospect Research Manager:

• Prospect research experience within an international fundraising team or comparable environment.
• Experience building and managing a prospect pipeline that supports income growth.
• Experience using a wide variety of resources to produce high-quality intelligence for fundraisers.
• Experience of due diligence and applying ethical fundraising policies.
• Strong understanding of prospect research systems and processes, with experience using CRM systems, ideally Salesforce.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is a brilliant opportunity to shape a vital global research function and help drive the fundraising growth needed to create lasting change for farmed animals.

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:

• 25 days annual leave + bank holidays
• Health Cash Back Plan and 24/7 GP access
• Employee Assistance Programme and MHFA support
• Premium Calm App subscription
• Electric car schemeavailable
• Defined contribution pension scheme
• Enhanced discretionary sick pay
• Hybrid working model (role and location dependent)
• Free onsite parking and office next to mainline station
• Cycle Benefit scheme and other savings options
• Ongoing learning and development opportunities

How to apply and key dates

Ifyou’reready to make a global impact,we’dlove to hear from you. PleasesubmityourCV and a cover letteroutlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged.

Closing date: 29 September 2026

1stStage (Teams) Interview

2ndStage (Face to Face at HQ) Interview, with task

“Join us in building a more compassionate future for animals, people, and the planet.”

About Compassion

Compassion in World Farming Internationalis a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts,we’vespent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore ourCandidate Pack, andCareers Page. 

Tocomply withlegal requirements in the UK and internationally, all applicants must be able todemonstratetheir right to work in the country where the role is based. Compassion in World Farming is absolutely committed toproviding equal opportunities for everyoneregardless of their background.Wevalue diversity and live experienceand acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector.We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to our 5 country offices worldwide, we also work with multiple partner offices focusing on sustainable development programmes and providing humanitarian relief during times of crisis.

Summary of the role:

The Governance & Performance Manager ensures effective organisational governance, performance oversight, and alignment between strategy and delivery.

The postholder is responsible for leading the coordination of governance processes, Board and Committee cycles, organisational performance frameworks, strategic project management and executive reporting. The role ensures that organisational priorities are translated into clear plans, supported by strong metrics and KPIs, tracked effectively, and reported with accuracy, insight, and consistency.

Working closely with the CEO and Leadership Team, the role strengthens accountability, and enables data-driven decision-making through high-quality performance reporting and analysis.

A key focus of the role is to develop and embed an integrated business planning and performance management framework, ensuring alignment between departmental KPIs, strategic objectives, and organisational outcomes.

The Governance and Performance Manager owns design, judgement, quality assurance and insight, whereas the Governance and Performance Officer owns coordination, tracking, records, follow-up and administrative support.

About the Role:

1. Lead the planning and coordination of Board and Committee cycles, including forward planning, agendas, papers, and meeting schedules.
2. Ensure Board and Committee papers are high-quality, timely, and aligned with governance standards.
3. Oversee Board and Committee minute-taking, action tracking, and follow-up to ensure effective implementation of decisions.
4. Develop high-quality, insight-driven performance reports for the CEO, Leadership Team and Board.
5. Provide analysis, trends, and actionable recommendations to support leadership decision-making.
6. Lead the planning, coordination and development of the organisation’s annual report, ensuring alignment with strategic priorities, performance data and organisational achievements as well as the timelines of external auditors, trustees and statutory requirements.

About You:

You must currently hold the right to work in the UK. Muslim Aid is not offering sponsorship for this role.

This role operates on a hybrid working basis, with a requirement to work from the office for two/three days per week, and additional days where required to meet organisational needs.

To be successful in this role, you will need:

1. Degree or equivalent experience in business, management, public administration, or related field.
2. Significant experience in supporting Trustees and Leadership in organisational governance.
3. Significant experience in performance management and organisational reporting.
4. Experience coordinating complex organisational initiatives or projects.
5. Ability to summarise complex information and present clear, actionable recommendations
6. Ability to manage competing priorities and work under pressure.

Why you should apply:

Join Muslim Aid as our Governance & Performance Manager and play a key role in strengthening governance, driving organisational performance, and supporting strategic decision-making. Working closely with the CEO and Leadership Team, you'll help translate strategy into measurable outcomes, lead governance and performance reporting, and embed effective planning frameworks across the organisation. We’d love to hear from you if you're passionate about governance, performance improvement, and making a meaningful impact through strong organisational leadership.

Benefits you will enjoy working for us: 

• 25 days’ annual leave + 4 Privilege days
• Hybrid working - 2/3 days per week in the office
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Pre-employment Checks:

Due to the nature of our work with children and vulnerable communities, Muslim Aid operates rigorous safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) procedures in our recruitment process. We are committed to the prevention of sexual abuse and exploitation and adopt a zero-tolerance approach to SEA. As a result, any employment with Muslim Aid is subject to the following checks prior to your start date:

• Satisfactory professional references, including safeguarding-specific enquiries.
• A Basic Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check where applicable.
• A review of right-to-work documentation for the country in which the role is based. 

We will do everything possible to ensure that only those who are suitable to work with children and vulnerable people are recruited to work for us.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, or age. 

Only shortlisted candidates will be contacted. Applications will be accepted until the closing date. However, Muslim Aid reserves the right to initiate interviews and the selection process on a rolling basis with the aim of identifying an appropriate candidate as quickly as possible.

Do you want to shape how supporters experience one of the UK’s best known children’s charities?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Manager to lead how we design, develop and improve supporter experiences across the organisation.

This is a role with significant scope and influence. You'll lead our Supporter Experience team, own our supporter journey roadmap and work across Fundraising, Marketing, Technology and Data to create more relevant, personalised and meaningful experiences throughout the supporter lifecycle.

From understanding why supporters stay with us to designing new journeys, testing ideas and shaping how we use automation and personalisation, you'll have the opportunity to influence both our strategy and the experiences supporters have with us every day.

Salary
The salary for this role is £53,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and develop our Supporter Experience team, creating a collaborative and ambitious environment focused on delivering great experiences.
• Own and evolve our Supporter Experience Framework and journey roadmap, identifying where improvements can have the greatest impact for supporters and the organisation.
• Shape supporter journeys across the lifecycle, using audience needs, behavioural insight and evidence to create more relevant and personalised experiences.
• Work across Fundraising, Marketing, Technology and Data to embed supporter experience into campaigns, planning and organisational change.
• Lead experimentation and optimisation across supporter journeys, using testing and performance data to understand what works and continuously improve.
• Shape how we use marketing automation and personalisation, working with technical specialists to turn journey ideas into effective supporter communications.
• Use measures including engagement, conversion, retention, satisfaction and lifetime value to understand the impact of our supporter experiences.
• Influence senior stakeholders and bring multidisciplinary teams together around a shared understanding of what our supporters need.
• Ensure supporter journeys are inclusive, accessible and designed with privacy, preferences and responsible use of data at their heart.

Skills, Knowledge and Expertise

• Significant experience developing and improving customer, supporter or audience experiences and journeys.
• Experience designing and optimising customer or supporter journeys using insight, personalisation or marketing automation.
• Strong people leadership experience, with the ability to motivate, develop and empower a high-performing team.
• Experience leading complex, cross-functional programmes involving different teams and areas of expertise.
• Strong strategic thinking, with the ability to turn organisational priorities and audience insight into clear journey plans and priorities.
• Excellent stakeholder management and influencing skills, including the confidence to work with senior stakeholders and challenge existing ways of working.
• Experience using experimentation, testing and performance insight to improve customer or supporter experiences.
• Understanding of lifecycle engagement, retention and the factors that build long-term customer or supporter relationships.
• Strong communication and facilitation skills, with the ability to bring people together around ideas and turn them into action.

This is a rare opportunity to shape supporter experience at scale. You'll have the team, influence and organisational reach to turn insight into better journeys—and help create experiences that make people want to stay connected to GOSH Charity for years to come.

DBS - note a Basic DBS check is required for this role.

#Senior Supporter Experience Manager #Manager #Supporter Experience Manager #Supporter Experience #Manager 

This fixed term role will provide cover with the current position-holder is on secondment with another team. Within the Individual Giving team, the Fundraising Manager will have responsibility for the planning and delivery of activities that recruit new supporters and generate income. You will manage our supporter recruitment programme, ensuring we meet our targets, and promoting investment strategies to cost-effectively and sustainably grow our supporter base. You will focus on the delivery of existing offline communication channels, as well as the development of new products, channels and audiences with a future-focused outlook on fundraising and recruitment. Over the next 12 months the new initiatives we plan to launch include a value exchange lead generation programme, improvements to our welcome journeys including the introduction of telemarketing, and potentially a lottery scheme. Working closely with the other Fundraising Managers (especially the Digital Fundraising Manager), you will also ensure that new recruits go on to become loyal supporters, taking the lead on some projects and contributing to others, and will help to feed the pipeline of legacy pledges. You will help to improve the experience for our supporters and maximise their potential for giving. You will also work closely with the Digital Team to ensure thoughtful integration of acquisition activities to optimise spending and ensure a seamless experience for new supporters across channels.

About you

Experience / Qualifications: • Degree qualification in or c.5 years’ experience of individual giving fundraising, marketing, communications or related discipline. • Experience delivering marketing / fundraising for a charity, ideally in international development • Experience managing or leading others – ie line management or project management • Experience managing external suppliers and agency relationships Behaviours / Personal Attributes: • Highly motivated and target-driven, an enthusiastic self-starter • Collaborative and able to work across multiple teams • Excellent relationship-builder • Resilient and adaptable under pressure, capable of balancing multiple priorities simultaneously • Creative, innovative and ambitious, and able to inspire that in others 

Preferred / Desirable:

• Experience with a variety of fundraising channels, products and platforms – with a particular focus on supporter acquisition • Knowledge of the legal and compliance frameworks for charity fundraising and marketing including, but not limited to the Fundraising Regulator, Privacy and Data Protection legislation. • Passion for the charity sector, ideally in international development Skills, Abilities and Competencies:

To be successful in the role, the ideal candidate will be able to demonstrate:

Technical / Functional Skills:

• Ability to design and deliver fundraising strategies and campaigns

• Strong data analysis and reporting skills

• Familiarity with fundraising CRM software

• Budgeting and financial management for fundraising activities

Soft Skills / Competencies:

• Excellent written and verbal communication for donor engagement and presentations

• Leadership skills for managing individuals within fundraising team

• Relationship and stakeholder management

• Excellent organisational, time management and project management skills

A friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working . In the UK, our open plan offices are located in the centre of Rugby and near to Rugby train station, but we also offer free parking.

 • Full-time roles are contracted at 35 hours per week.

• It is our normal practice to operate a hybrid working policy, where flexible working hours are enabled as well as remote working. 

Job Title: Mass Participation Event Manager 

Location: Hybrid, minimum 1 day per week in our London Bridge office 

Contract: Permanent

Working Pattern: Full-time role based on a 32-hour working week across four days

Reporting to: Head of Fundraising (Community & Events) 

Salary: £35,000 – £37,000 per annum 

About Spinal Research 

Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved. 

The Role 

This is an exciting opportunity to join our Events team in a newly created management role, building on four years of significant growth and success across our mass participation programme.

As Mass Participation Event Manager, you will play a key role in shaping the future direction of the programme while driving continued growth in income, participation and supporter engagement. You will have responsibility for the development, performance and delivery of the mass participation portfolio, working closely with the Head of Fundraising (Community & Events) to grow income, participation and engagement.

Alongside this overall responsibility, you will have direct ownership of your own area of the portfolio, including the Great North Run, Berlin Marathon, Chicago Marathon, Cape Town Marathon and our wider challenges programme. You will manage these events from recruitment and participant onboarding through to fundraising, event-day delivery and post-event stewardship, while supporting the Head of Fundraising (C&E) with our flagship London Marathon.

You will also line manage the Events Junior Officer, who will have direct responsibility for their own allocated events. You will provide leadership, direction and support to ensure their events are delivered successfully and contribute to the wider mass participation goals.

This is a senior, hands-on role. You will be expected to lead the development of the overall programme while remaining directly involved in the day-to-day delivery of your own events. This includes recruiting and stewarding participants, developing campaigns, managing budgets and suppliers, speaking directly with supporters and being hands-on at events. 

Key Responsibilities 

· Strategy & Growth: Grow the mass participation portfolio, increasing income, participation and engagement through insight-led planning.

· Supporter Recruitment & Stewardship: Lead recruitment campaigns and deliver excellent supporter journeys from sign-up to post-event stewardship.

· Event & Portfolio Management: Manage allocated events end to end, including budgets, logistics, suppliers, event-day delivery and major event support.

· Team Management: Line manage the Events Junior Officer, providing direction, support and oversight across their events.

· Systems, Insights & Reporting: Use CRM and performance data to monitor KPIs, report on progress and inform future activity.

· Collaboration: Work across the Community & Events team and wider organisation to deliver a strong, aligned mass participation programme.

About you 

· Proven experience growing mass participation fundraising, with a track record of increasing income, participation and supporter engagement.

· A track record of increasing income, participation and supporter engagement.

· Experience leading recruitment campaigns and managing supporter journeys.

· Confident managing event budgets, suppliers, CRM systems and performance data.

· A strong communicator who builds great relationships with supporters, colleagues and partners.

· Highly organised, proactive and able to manage multiple priorities.

· Experience leading, supporting or developing others.

· Comfortable balancing strategic thinking with hands-on delivery.

Why Join Us?  

• Full-time role based on a 32-hour working week across four days, with Fridays as a non-working day.
• 8% pension contribution.
• Flexible, hybrid working environment split between home and our London Bridge office. 
• Opportunity to play a key role in a growing fundraising programme.
• Join a supportive, values-driven team built around commitment, integrity, collaboration and innovation.

Occasional evening or weekend working may be required to meet organisational needs, with time off in lieu provided. 

Ready to help us deliver life-changing impact? 
Apply now to join Spinal Research and play a key role in our mission to cure paralysis. 

Spinal Research is a Disability Confident Committed employer and welcomes applications from all candidates. We are committed to making our recruitment process inclusive and accessible and will provide reasonable adjustments throughout the recruitment process where required.

Why join us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious and kind team, with plenty of opportunities for learning and development.

About the Web and Analytics Manager

We are looking for a Website and Analytics Manager to join our digital team. This role will suit a digital and analytics expert. A proactive, supportive and solution focused digital professional who is keen to hit the ground running, enjoys collaborating with colleagues across the team and wider organisation, and is passionate about adding value.

The Website and Analytics Manager is responsible for the day-to-day management and improvement of our digital platforms, website and their connected tools. As well as analysis and reporting of results, content creation and more. This person is a technical expert and will play a crucial role in how we develop our digital channels.

Relationship management across the Charity and with third party suppliers is also a key part of the role.

What you’ll be doing

• Day to day ownership of the web ecosystem including royalmarsden org, subdomains, microsites and donation platforms including managing relationships with third party agencies and suppliers to maintain and improve these platforms.
• Work with the Senior Digital Manager to set the strategic direction for our websites and associated digital experiences, ensuring alignment with organisational priorities, supporter needs and fundraising objectives
• Manage website improvements and Manage website improvements and performance optimisation work, including CRO, SEO and core web vitals, driving continuous improvement of our supporter journeys and embedding a data led approach. 
• Lead the web team, line managing the Digital Officer and Senior Digital Officer, supporting the effective allocation of resources across the team, coaching direct reports and fostering a high performing team culture.
• Manage the Digital Officer and Senior Digital Officer to deliver relevant, engaging, optimised and audience centred content, landing pages and digital journeys across various digital channels, and overseeing the website content calendar and campaign content deploys.
• Work alongside Marketing and Digital colleagues to ensure our project planners are up to date and website content is in line with our wider audience journeys and content needs. 
• Partner with teams across the charity to understand user and organisational needs, to deliver a range of projects and campaigns, including fundraising campaigns.
• Analyse and interpret website analytics data, communicate results to the wider team and use insights gained to inform and direct positive change. 
• The Website and Analytics Manager also owns the relationship with a third-party agency to deliver improvements to our tracking set up, and ensures compliant, accurate and reliable data collection. 
• Ensure the website platforms are secure, accessible, scalable and complaint with all relevant regulation and legislation. 
• Work with the Senior Digital Manager and Head of Digital Content and Engagement to develop and manage the website budget, contributing to business planning, forecasting, and monitoring spend. 
• Work to improve digital literacy across the charity alongside Marketing and Digital colleagues, training colleagues in how to use our CMS and other key digital skills such as data and insights.
• Occasional out of hours support where required for critical website/campaign related activity. 
• Keep up to date with digital technology and share this knowledge with colleagues both within the digital team and across the wider Charity team.

About you - The successful candidate will need:

• Experience of working on CMS systems, knowledge of headless CMS systems would be an advantage.
• Experience managing digital agencies, developers and third party suppliers.
• Knowledge of UX and digital user journeys.
• Understanding of PPC advertising.  
• Experience of line management  and developing junior digital staff, including coaching, performance management and workload prioritisation.
• Experience of creating content for websites, including a strong understanding of SEO and CRO principles.
• Understanding and experience using  website reporting systems e.g Google Analytics , Hotjar, Google search console. 
• Interest in digital technologies, fundraising/donation platforms and innovation within the charity sector.
• Excellent communications skills, particularly within stakeholder management.
• A proactive, solution focused approach to prioritisation and workflow management.
   

The following are beneficial but not essential:

• Experience owning and developing digital products, platforms or websites, including roadmap planning and prioritisation.
• Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.
• Project management, digital publishing and any related software technology training.
• Experience of working within a fundraising organisation.
• Analytics training.
• Paid advertising training/skills.
• Strong team ethos with a track record of collaborative and supportive working.
• Experience managing Google Ad Grants and/or Google Ads accounts, including campaign optimisation, reporting and compliance with programme requirements.
• Experience managing budgets, forecasting expenditure and monitoring performance against management accounts.

If this sounds like you, we’d love to hear from you!

What we offer

• Hybrid working between home and Chelsea with travel to Sutton once a month.
• Flexible working around our core hours of 10am to 4pm.
• 27 days annual leave rising with length of service.
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service).
• Training, support and development opportunities.
• Access to the blue light discount scheme and other discounts opportunities.
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more.
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.

Inclusion matters

• We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We have an opportunity for a Regional Fundraising Manager to join our Regional Relationships team and help grow Blood Cancer UK’s fundraising impact across the region.

This role will focus on building and managing relationships with supporters and regional corporate partners, creating rewarding fundraising experiences and developing opportunities that increase engagement and income.

Working with colleagues across Regional Relationships, Public Fundraising, Partnerships, Philanthropy and Communications, you’ll help deliver excellent supporter stewardship and strengthen our connections with communities affected by blood cancer.

We’re looking for someone with experience of:

• Building strong relationships with supporters, volunteers, corporates or stakeholders.
• Community or corporate fundraising, with a focus on income growth.
• Using insight and data to identify opportunities and improve performance.
• Managing a varied workload and working collaboratively across teams.

This is a home-based role for someone living in London, Surrey, the North Home Counties, East Hampshire, Sussex, Kent, Oxfordshire or Berkshire. The role involves regular travel across the South East to meet supporters and stakeholders, as well as national travel approximately 6–8 times per year. A full UK driving licence and access to a car for business purposes are required.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

About the Role

Our small Fundraising team has benefitted from significant investment in recent years and this maternity cover role will provide vital continuity as EIA develops and expands its network of philanthropic supporters and strategic partners. You will be joining EIA at a pivotal time, working closely with the Head of Fundraising to sustain momentum across philanthropy, support the launch of our giving circle, Nature Network, and help strengthen selected partnership opportunities that contribute to our fundraising ambitions.

The fundraising team at EIA, is responsible for raising income across trusts and statutory funders, as well as raising funds from individuals. The income raised from individuals has increased in recent years and we are investing further in this area so that we can conduct even more investigative and campaigning work to protect our planet.

The role will focus on developing and strengthening relationships with High Net Worth Individuals (HNWIs), inspiring supporters to give generously, and stewarding donors so they feel closely connected to EIA’s work to combat environmental crime and abuse around the world, as well as supporting partnership activity where it aligns with philanthropic giving, cultivation and long-term relationship development.

The Philanthropy and Partnerships Manager (Maternity cover) will lead the day-to-day delivery of EIA’s philanthropy programme during the maternity cover period. This will include tailored stewardship for HNWIs, prospecting and cultivation, donor funding propositions, implementing and growing the Nature Network giving circle following its launch in September, engaging our network of ambassadors, Future Stewards, and maintaining effective systems to support growth in philanthropy. The role will also contribute to a focused partnerships pipeline, ensuring partnership activity supports philanthropic income growth and deepens engagement with EIA’s mission.

Key areas of responsibility 

Responsibilities will include, but are not limited to, the following:

Development of the existing supporter base:

• Develop and deliver a tailored stewardship programme for higher level donors.
• Establish appropriate KPIs to track progress and measure success.

Expand the donor base by acquiring new high value prospects:

• Conduct regular prospecting and cultivation to identify new potential supporters.
• Use network mapping to identify potential connections with existing stakeholders.
• Lead the development and delivery of cultivation events and exploratory meetings.

Develop donor funding propositions:

• Work with campaign teams and the wider fundraising team to develop funding propositions for HNWI and a Case for Support for the different areas of our work.

Launch and develop Nature Network and associated stewardship:

• Following the September launch of Nature Network, EIA’s giving circle, recruit new members and provide a compelling stewardship journey for supporters giving at this level.

Support aligned partnerships activity:

• Maintain and develop a focused pipeline of prospective partners where there is clear alignment with EIA’s campaigns, values and philanthropic priorities.
• Work with the Head of Fundraising and colleagues to support partnership cultivation, proposal development and stewardship.
• Lead the prospecting and stewardship of our brand ambassador programme, Future Stewards, including developing a social media communications plan with the Social Media and Digital Engagement Manager

Strategy development, budgeting and campaign reporting:

• Work with the Head of Fundraising to deliver philanthropy plans during the maternity cover period and contribute to wider fundraising strategy where relevant.
• Monitor income and expenditure across philanthropy, Nature Network and relevant partnership activity to ensure they meet budget and contribute to the mid-year reforecast process.
• Produce regular income reports that monitor performance against KPIs and feed back to the Head of Fundraising and wider organisation to share successes with the EIA team.

Person Specification

Essential

• Significant experience of identifying, cultivating and stewarding relationships with high value supporters and securing significant gifts.
• Considerable experience of developing and communicating high value funding propositions and writing compelling cases for support and applications.
• Strong verbal communication skills, confident in communicating effectively and passionately with supporters, team members across EIA and senior stakeholders.
• Excellent networking and presentation skills.
• Experience of planning and delivering stewardship events for HNWIs. 
• Experience of managing or supporting giving circles, membership-style donor programmes or structured supporter journeys would be advantageous.
• Experience of partnership development, corporate relationships or cross-sector collaboration, with the ability to identify opportunities that support philanthropic income growth.
• Driven to provide the very best supporter experience.
• Energetic self-starter able to work on own initiative with attention to detail.
• Dynamic and positive attitude. 
• Creative and innovative thinker.
• Well-organised, able to prioritise work and meet deadlines.
• Fully proficient in Microsoft SharePoint and Office 365.
• Fully proficient in Fundraising databases (CharityCRM would be an advantage but not essential)
• Solid knowledge of Charity Law and Fundraising regulations
• Strong interest in or knowledge of wildlife trade and environmental issues
• Flexibility to work out of hours at a few events through the year.

Are you passionate about creating great experiences for supporters and building relationships that last?

Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity.
 

You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM. What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey.

Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.
 

Salary
The salary for this role is £42,770 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
• Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
• Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
• Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
• Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
• Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
• Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
• Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.

Skills, Knowledge and Expertise

• Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
• Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
• Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
• Experience coordinating campaigns, projects or activities involving multiple teams or channels.
• Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
• Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
• Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
• An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.

This is a great opportunity to take your fundraising, stewardship or audience experience skills in a new direction—helping us create supporter journeys that feel personal, thoughtful and worth being part of.

DBS - note a basic DBS check is required for this role. 

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Manager (Lead).

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy administration and promotion and/or in memory fundraising, as well as excellent communication skills and a strategic mindset. We need someone with previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting - who is able to lead and inspire our supporters and staff in order to generate long term income and awareness for the charity.

To be successful in this role you will: 

• Lead the development and delivery of legacy marketing and in-memory fundraising strategies to drive sustained income growth and supporter retention
• Be self-motivated, independent and target-driven
• Act as the subject matter expert on legacy administration and in-memory giving, providing guidance, training, and mentoring while promoting a strong culture of philanthropy
• Manage all aspects of legacy casework, including complex and contentious cases, ensuring effective stakeholder relationships and full compliance with legal, regulatory, and best practice standards
• Oversee data management, reporting, and analysis to generate insights, improve processes, and support accurate forecasting and long-term financial planning
• Collaborate across teams to maximise fundraising opportunities, enhance donor engagement across channels, and deliver impactful events and integrated giving initiatives
• Posses a natural confidence in talking to people with high emotional intelligence and resilience due to the sensitive nature of the role, with excellent communication and relationship building skills.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
• Enhanced Maternity and Paternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance. 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Legacy and In Memory Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.