Supporter insight manager jobs

Salary: £38,000–£40,000 per annum
Location: Remote, with occasional UK travel. The line manager is based in Lancashire.
Contract: Permanent
Working pattern: Full-time preferred, flexible working considered

We expect significant interest in this role and may close the advert early if we receive a strong field of candidates.

What is The Multibank?

The Multibank is a clothes, bedding, baby, hygiene, toys and furniture bank all rolled into one.

Our idea is simple: businesses have surplus products that people need, while local charities and community organisations know the families who need them. The Multibank connects the two — getting essential products to people experiencing poverty, free at the point of delivery and with dignity at every step.

We were founded on the belief that businesses can help solve a social problem while addressing a business challenge. We take perfectly good products that businesses can no longer sell and put them to good use, helping alleviate some of the everyday challenges faced by families across the UK, while keeping products in use and contributing to a more sustainable economy.

While surplus is at the heart of our model, we also welcome product donations and use at-cost purchasing where needed to ensure we can provide the right products to meet demand.

We are a growing national charity, with an expanding network of Multibanks and an increasingly diverse group of business partners. As we grow, we're developing the supply partnerships, systems and processes needed to get more of the right products to more people.

What is the role and its impact?

We're looking for an experienced Supply & Partnerships Manager to take ownership of the day-to-day supply function at The Multibank.

You'll make sure products move efficiently from our supply partners through the Multibank network, while building strong relationships with suppliers and regional Multibanks and continually improving how we manage supply.

This is a hands-on role with significant responsibility. You'll manage the detail of stock offers, allocations and logistics, while also understanding the bigger picture and identifying opportunities to improve our systems, processes and supply base.

You'll work closely with the Director of Supply & Partnerships, taking ownership of operational supply and creating capacity for the Director to focus on strategic supply growth, senior partnerships and supporting the development of the wider Multibank network.

It's an opportunity to play a key role in helping The Multibank scale — ensuring we have the products, partnerships and systems needed to meet growing demand.

What you'll be working on

Supply operations

• You'll own the day-to-day movement of products from initial offer through to allocation and delivery.
• You'll act as the main operational contact for supply partners, providing a responsive and straightforward service.
• You'll coordinate product offers, allocations and deliveries across the Multibank network.
• You'll manage and triage the partnerships inbox, ensuring enquiries are responded to promptly.
• You'll work with Palletline and other logistics partners to coordinate the movement of products.
• You'll track stock movements and proactively identify and resolve issues.

Supply partnerships

• You'll build and maintain strong relationships with existing supply partners.
• You'll identify opportunities to increase the volume and range of support from existing partners.
• You'll prepare tailored partner updates and reports.
• You'll work with the Director of Supply & Partnerships on strategic partner relationships and new opportunities.

Supply development and insight

• You'll develop a strong understanding of product demand across the Multibank network.
• You'll identify gaps and opportunities across supply and demand.
• You'll support the development of new sources of surplus, donations and low-cost purchasing.
• You'll use data and insight to inform supply decisions and help us build a more diverse and resilient supply base.

Systems and improvement

• You'll own and improve the systems and processes used to manage supply.
• You'll identify operational bottlenecks and develop practical solutions.
• You'll improve visibility of supply, demand, allocations and stock movements.
• You'll lead or contribute to projects that enable the supply function to scale.

This job is for you if…

• You have experience in supply, operations, partnerships, account management or a similar role.
• You're comfortable managing multiple relationships, priorities and processes simultaneously.
• You're highly organised, with strong attention to detail.
• You have strong written and verbal communication skills.
• You're confident building trusted relationships with corporate partners and internal stakeholders.
• You're proactive, solutions-focused and comfortable taking ownership.
• You're able to work independently and make decisions with limited day-to-day direction.
• You're confident working with data and using insight to inform decisions.
• You're comfortable working in a fast-paced or growing organisation where priorities and processes can evolve.
• You care about The Multibank's mission and the difference our work makes.

Experience of logistics, surplus redistribution, donations or working within the charity/social impact sector would be advantageous, but you don't need to come from a traditional logistics background. We're interested in transferable experience and people who can demonstrate strong organisation, relationship management, problem-solving and attention to detail.

A growing charity

The Multibank is a relatively young charity that has grown quickly, with an entrepreneurial and ambitious culture. We are now at an exciting stage of development, building our team and putting the structures, policies and processes in place to support our next phase of growth. Many of these are still in their infancy, which means there is plenty of opportunity to shape how we work. To be successful in this role, you'll need to be comfortable with some ambiguity, enjoy finding practical solutions and be excited by the opportunity to help build the systems and processes of a growing charity.

Why join The Multibank?

This is an exciting time to join The Multibank. We're growing our national network and developing the supply model needed to support that growth.

You'll have the opportunity to shape how we manage supply at scale, strengthen relationships with businesses and help build access to the right products for the communities we support.

You'll also have significant autonomy and the opportunity to make a tangible difference in a small, ambitious and rapidly growing charity.

How to apply

Alongside your CV, please provide a short covering statement addressing the following:

• What attracts you to The Multibank and this opportunity?
• Organisation and coordination: Tell us about a time when you have had to manage multiple moving parts or competing priorities to get something delivered.
• Relationships: Tell us about your experience building and managing relationships with customers, suppliers, partners or other stakeholders.

We expect significant interest in this role and may close the advert early if we receive a strong field of candidates.

Additional details

We believe in flexibility and trust. We’re happy to work with the successful candidate to find a working pattern that works for both them and the organisation. This could include flexibility around when hours are worked, alongside the option to consider a slightly reduced-hours arrangement for the right candidate.

We're a small and growing team, so there will be times when collaboration and availability are important, but we focus on outcomes rather than being prescriptive about when or where work is done.

We also recognise that people don't always meet every requirement listed in a job description. If you're excited about the role and can demonstrate strong organisational, relationship-building and problem-solving skills, we'd encourage you to apply even if your experience doesn't exactly match everything we've described. The role involves occasional UK travel, including to meet supply partners, Multibanks and colleagues.

The Director of Supply & Partnerships is based in the North West, and the ability to travel to Preston / Manchester on occasion is advantageous, particularly during the induction period.

Save the Children UK has an exciting opportunity for a Legacy Marketing Manager to help shape the future of our legacy fundraising programme. In this influential role, you will lead impactful marketing campaigns that inspire supporters to leave a gift in their Will, building long-term relationships and securing vital future income for children. Working within a high-performing team, you'll use insight, creativity and innovation to grow our legacy pipeline, maximise supporter engagement and deliver outstanding supporter experiences.

Legacy gifts play a transformational role in helping Save the Children create lasting change for children in the UK and around the world. As Legacy Marketing Manager, you will be responsible for delivering multi-channel campaigns and stewardship journeys that inspire action, deepen supporter commitment and grow future income. Working collaboratively with colleagues across Public Impact and the wider organisation, you will help ensure that more supporters choose to leave a lasting legacy for children, enabling our work to continue for generations to come.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the Team

The purpose of the Public Impact Group is to build an active community of people in the UK who give money, time and take action to enable lasting change for children.

As Public Income and Engagement, we deliver sector leading opportunities for the UK public to create impact for children. Working closely with colleagues across Public Impact, we deliver a cohesive approach to public engagement that generates income, builds awareness, changes minds and opinions, prompts people to act, and builds deep relationships with supporters. Value exchange is at the heart of our approach.

About the role

The Legacy Marketing Manager is responsible for the successful delivery of the legacy marketing programme, including strategy implementation, campaign execution, budget management and performance against KPIs. You will deliver multi-channel marketing campaigns that help reach new audiences, as well as unlocking the great potential we have within our committed supporter base. You'll be skilled in delivering activity that acquires, converts, stewards and retains legacy supporters to ensure sustainable future income growth. You''ll have expertise in driving legacy consideration, growing supporter value, and growing and strengthening the legacy pipeline to achieve our targets.

Working closely with the Senior Marketing Manager, the Legacy Relationship Manager, and with colleagues across the organisation, you will be accountable for achieving agreed acquisition, conversion, engagement and future income objectives for the legacy marketing programme. You will lead, manage and deliver integrated marketing campaigns, supporter journeys and supporter stewardship across paid media, direct mail, email, telemarketing and events. You'll be data-driven and supporter-led, ensuring all activity contributes to a best-in-class supporter experience that builds lifetime value.

In this role, you will:

• Lead and be accountable for the delivery of multi-channel legacy marketing plans, achieving ambitious KPIs across consideration, conversion, retention and income. Use the most effective channel mix to ensure we target the right individuals with the right message at the right time.
• Work as part of a high-performing marketing team, delivering insight-led, data-driven campaigns and supporter experiences that respond to our audiences' needs and motivations, build trusted long-term relationships, and increase lifetime value.
• Lead and manage the planning, delivery and evaluation of legacy marketing and stewardship activity, including budgets, timelines, stakeholder management, creative development and performance reporting.
• Deliver and manage a programme of paid acquisition campaigns, across digital, press and audio, and support plans to diversify our marketing channel mix, optimising for ROI, CPA and CPC metrics.
• Deliver legacy marketing campaigns and supporter journeys across direct mail, email and telemarketing, ensuring a seamless supporter experience and achieving conversion and retention objectives.
• Deliver and manage a best-in-class legacy supporter experience, ensuring alignment across all supporter touchpoints, to deepen engagement, drive pipeline conversion and increase supporter lifetime value.
• Develop compelling fundraising content and creative that deepens engagement and inspires action across every stage of the marketing funnel.
• Manage content plans and develop marketing assets that inspire engagement and action.
• Proactively identify opportunities for innovation and audience growth.
• Analyse marketing performance and ensure data and insight play a pivotal role in decision-making, embedding a test-and-learn approach to optimise campaigns and ensuring learnings are shared and implemented across Public Income and Engagement.
• Work with Senior Marketing Manager to manage budgets, e.g. supporting expenditure and ROI planning, reporting and re-forecasting.
• Forge excellent relationships with key stakeholders across internal teams, including Marketing, Philanthropy, Community Fundraising, Volunteering, Retail and Supporter Care, championing legacy giving across the organisation and seeking integrated fundraising opportunities.
• Cultivate collaborative relationships with a range of key external partners, including marketing agencies, production companies and fulfilment agencies, and motivate and inspire these partners to deliver their best for Save the Children.

 About you

To be successful, it is important that you have/are:

• Proven experience delivering legacy and/or fundraising programmes, with a track record of growing legacy pipelines, increasing conversion and maximising supporter lifetime value.
• Strong retention marketing experience, including developing multi-channel campaigns, audience planning and supporter stewardship strategies.
• Experience designing and optimising supporter journeys that enhance the supporter experience, deepen engagement and drive action.
• Experience delivering integrated marketing campaigns across direct mail, email, telemarketing, SMS and digital channels, including paid search, paid social, audio, print, press and DRTV.
• Strong analytical skills, with experience using data and insight to evaluate performance, optimise campaigns and inform decision-making.
• Excellent project management skills, with the ability to plan, prioritise and deliver complex projects on time and within budget.
• Experience managing external agencies and suppliers, including creative, telemarketing and fulfilment partners.
• Experience developing compelling fundraising and marketing content and creative to drive engagement and response.
• Experience managing campaign budgets, forecasting and reforecasting expenditure.
• Strong numerical, critical thinking and problem-solving skills, with the ability to manage competing priorities and focus on activities that deliver the greatest impact.
• Target driven and results focused.
• Innovative, able to adapt to changing situations and able to apply technical and professional expertise and work effectively with others.

What we offer you 

We promote flexibility, inclusion, collaboration, and wellbeing both at work and beyond, and offer a wide range of benefits designed to reward your hard work and inspire you to help improve the lives of children every day. 

Some of the benefits you can expect include: 

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'. 
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back. 
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions. 
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Location & Ways of Working:

The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.

This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce, and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where structural inequality is actively addressed, and all employees have a sense of belonging and feel that they can thrive. 

We encourage applications from people of all backgrounds, and are especially interested in hearing from people with diverse and intersecting identities such as lived experience of poverty, people of faith, people of colour, people with disabilities, with experience of migration and/or refugee status, care-experienced people, the LGBTQIA+ community and individuals with experience living in diverse families. 

We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. We know that different voices working together will enable us to do our work better, improving the lives of children around the world.

Closing Date: 31st August 2026

London hybrid - minimum 1 office day each week

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting time to join Dementia UK. We're making significant investment in our fundraising programme as part of an ambitious new five-year strategy, creating two brand-new senior leadership roles that will play a pivotal part in growing sustainable income and helping more families access specialist dementia support.

As Senior Manager, Individual Giving, you'll lead the development and delivery of an ambitious strategy that grows sustainable income through inspiring campaigns, appeals and supporter experiences. You'll lead a talented, high-performing team, build a culture where people can thrive and work collaboratively across the organisation to maximise impact.

You'll bring substantial experience of leading a successful Individual Giving programme, with expertise across acquisition, retention and supporter development. You'll have a strong track record of delivering sustainable income growth through multi-channel campaigns, developing long-term strategies and managing significant budgets. You'll understand what motivates supporters and know how to create engaging experiences that build loyalty and lifetime value.

We're looking for an experienced and confident leader who knows how to build high-performing teams. You'll have a track record of creating an inclusive, positive team culture where people feel supported, motivated and empowered to achieve ambitious goals. You'll be comfortable leading through change, bringing people with you and helping teams adapt, grow and succeed during a period of transformation.

You'll be a collaborative and credible senior manager, able to build strong relationships across the organisation and with external partners. You'll be confident challenging constructively, influencing senior stakeholders and working alongside fellow leaders to deliver shared objectives. You'll bring fresh thinking, encourage innovation and use insight and data to identify new opportunities and continuously improve performance.

Most importantly, you'll be motivated by the opportunity to make a lasting difference for families affected by dementia. If you're an ambitious and collaborative leader who wants to shape the future of Individual Giving at a growing national charity, we'd love to hear from you.

If you would like to find out more about the role, or have any queries, please get in touch with us.

Interview dates for this role are: 16th and 17th September

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion. 

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).  

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact us.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK. 

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

European Food Business Manager (12-month FTC)

Role type: Fixed Term Contract (12 months); full-time or minimum 4 days per week considered

Location: Godalming, UK (hybrid working pattern with weekly office attendance)The office is based close to Godalming station, with direct trains to London Waterloo in approximately 45 minutes.

Salary:  £41,000 -£46,000 per annum FTE, pro-rata , depending upon skills and experience

About the role 

As our European Food Business Manager, you’ll help Compassion in World Farming end factory farming and support a more humane, sustainable food system. 

You’ll build trusted relationships with leading food businesses across Europe, encouraging practical improvements in farm animal welfare and helping companies reduce reliance on animal-sourced products where this supports our programme goals. 

As our European Food Business Manager, you’ll be responsible for: 

• Building positive relationships with food businesses across Europe - Using a consultative, evidence-led approach to encourage meaningful public commitments on farm animal welfare, including cage-free systems, better chicken welfare and improved fish welfare.
• Supporting sustainable food system change - Helping companies develop practical, measurable targets to reduce reliance on meat, fish, dairy and eggs where aligned with Compassion’s work.
• Turning commitments into progress - Working with colleagues and external partners to support implementation, reporting, transparency and benchmarking through Compassion’s tools and resources.
• Representing Compassion externally - Contributing to industry meetings, forums and collaborative projects that help improve animal welfare and food system resilience.

About you

To succeed as our European Food Business Manager, you’ll bring strong relationship management skills and the confidence to influence, negotiate and support others towards shared goals. You’ll be comfortable working with external partners or businesses, adapting your communication style for different audiences and managing several workstreams at once. 

Skills and experience you’ll need to bring as our European Food Business Manager: 

• Experience of building and managing positive relationships with external partners, clients, businesses or stakeholders.
• Experience in sales, marketing, communications, procurement, supply chain, CSR, sustainability, food business or another relevant commercial or advocacy setting.
• Clear written and verbal communication skills in English, with the ability to adapt messages for internal and external audiences.
• Good project and time management skills, including the ability to prioritise, take initiative and meet deadlines.
• An interest in farm animal welfare, sustainable food systems, corporate sustainability or food industry supply chains would be helpful, but we are also open to transferable experience.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is an opportunity to use relationship-building and commercial insight to create real change for farm animals across Europe.

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Sunday 23 August 2026

1stStage (Teams) Interview: Wednesday 2 September 2026

2ndStage (Face to Face at HQ) Interview, with task: Thursday 10 September 2026

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.  

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

Salary£29,879.00 per annum

LocationLondon/Hybrid (with 1 to 2 days in the office)

Weekly Hours35

The Vacancy

Job Title: Supporter Experience Assistant  (Temp Contract)

Location: London/Hybrid (with 1 to 2 days in the office)

Salary: £29,879.00 per annum

Weekly Hours: 35 - 6 month Fixed Term Contract

Reference: YMC1229345

About Us

YMCA is the oldest and largest youth charity in the world, founded in England in 1844. Today it's a global movement supporting more than 58 million people across 119 countries. In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities. YMCA England & Wales acts as the national council — supporting local YMCAs, developing national programmes, and championing young people's voices with government.

About the Role

We're looking for a Supporter Experience Assistant to join our Data, Insight and Supporter Experience (DISE) Team, part of our wider Fundraising Team. You'll be the first point of contact for our supporters — responding to enquiries by phone, email and post with warmth and professionalism. You'll process regular giving requests, including changes to payment schedules, donation amounts and cancellations, ensuring everything is actioned accurately and on time. You'll also help keep our fundraising CRM up to date, supporting the wider team with administrative and income-processing tasks.

About You

You'll have experience in customer service or handling enquiries by phone, email or in person, along with strong administrative skills and real attention to detail. You're comfortable maintaining accurate records or databases, and you communicate clearly and confidently, both written and verbal. You're reliable, collaborative, and share our commitment to equality, diversity and inclusion. 

Experience in a charity or fundraising environment, processing Direct Debits, or using a CRM (ideally Raiser's Edge NXT) would be an advantage, but isn't essential.  If you're organised, personable, and want your work to genuinely support young people across the country, we'd love to hear from you.

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 15 staff. Impetus has an annual income of c.£11 million which we are looking to grow significantly within the next few years. The team is led by two Directors of Philanthropy and Partnerships. 

The Philanthropy Team works with major donors, corporates and grant making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also deliver a high-quality engagement programme of volunteering and pro bono for Impetus’s corporate supporters.   

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team we also seek to influence decision makers to design and implement evidence led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

You would be joining a team that is passionate, ambitious, determined and warm. We care deeply for our colleagues, our charity partners and the young people we serve. 

About this role

The Engagement Manager is an experienced professional who plays a key role in supporting donor engagement across all Impetus donors, enabling the team to provide best practice and high-quality donor stewardship and a platform for the renewal of key philanthropic gifts.

The Engagement function is responsible for pro bono and volunteering. Reporting to the Head of Engagement, the Engagement Manager is responsible for supporting the successful delivery and continuous improvement of the volunteering programme, ensuring it delivers high-quality opportunities, contributes to agreed KPIs and evolves in line with the needs of funders and the organisation. 

The postholder will account manage key relationships with mid-level supporters and internal stakeholders, working across teams to deliver meaningful and well-coordinated engagement opportunities. They will contribute to identifying and developing new opportunities for the volunteering and pro bono programmes that respond to funder interests and portfolio needs. 

In addition, they will manage relationships with mid-level pro bono supporters, taking them through the full pro bono journey from project matching and onboarding through to stewardship and ongoing support.

This is a cross-functional role that collaborates closely with the Investment team, wider Philanthropy team, Public Affairs team and other stakeholders to ensure a consistent and excellent donor experience.

Key responsibilities

Volunteering programme  

• Account manage relationships linked to volunteering across corporates, individuals and grant-making trusts, ensuring engagement is maintained and escalating strategic issues or risks where appropriate.
• Support or lead meetings, alongside fundraising account managers where appropriate, with funders to understand their volunteering interests and contribute to the development of suitable engagement opportunities.
• Support account managers in ensuring consistent donor engagement throughout annual giving cycles, including tracking, reporting, and communications.
• Contribute to the development of the volunteering function to ensure the programme offers a range of high-quality opportunities suitable for different funder types and aligned to organisational priorities.
• Identify and suggest new volunteering opportunities based on charity needs and funder interests, working with the Head of Engagement to ensure strategic alignment across the programme.
• Lead delivery of the mentoring programme within agreed plans and frameworks.
• Where necessary, support delivery of the volunteering programme (i.e workshops), ensuring it delivers high-quality engagement activities, contributes to agreed KPIs and continues to develop in response to organisational and funder needs.
• Build and manage effective working relationships across the Investment team, Philanthropy team and other stakeholders to ensure volunteering opportunities are well scoped, coordinated and delivered effectively.
• Work with the Head of Engagement to coordinate needs across the Engagement team, liaise closely with the Investment team and portfolio contacts, and plan and deliver a high-quality programme of volunteering opportunities.
• Ensure communications with donors and external partners are clear, timely, compelling and aligned with agreed messaging.
• Line manage the Engagement Officer, providing support, guidance and oversight to enable effective delivery. Where necessary, lead volunteering delivery sessions when cover is required.
• Maintain accurate and up-to-date records in Salesforce, including pipeline activity, reporting and key relationship updates.

Pro Bono programme 

• Support the identification, prospecting and conversion of new pro bono supporters, aligned with the needs of portfolio charities and Impetus, including attending meetings with prospective supporters.
• Manage relationships with mid-level pro bono funders, supporting delivery across the full engagement process from identifying suitable projects and matching opportunities through to onboarding, delivery and stewardship.
• Work with the Head of Engagement, internal teams and charity partners to scope projects and support matching pro bono funders to suitable opportunities.
• Support the onboarding and ongoing management of pro bono partners, ensuring clear communication and a high-quality supporter experience.
• Monitor the progress and quality of pro bono projects, gather feedback and identify improvements to strengthen delivery and impact.
• Maintain accurate and up-to-date records in Salesforce, including pipeline activity, reporting and key relationship updates.

Other

• Support the development and implementation of efficient processes and systems within the Philanthropy team, with a focus on consistency and effectiveness.
• Work in line with best practices and agreed processes, policies and standards across all engagement activities.
• Share insights and learnings internally and externally to support continuous improvement.
• Work in line with Impetus’ strategy, policies, and procedures.
• Attend and support delivery of Impetus events as needed.
• Support the Philanthropy team as required with ad hoc duties.
• Provide cover for aspects of the Head of Engagement role when required.
• Represent the Philanthropy team in cross-functional projects and working groups, contributing to delivery and collaboration.
   

Person specification

Essential

• Experience of delivering or managing successful engagement, volunteering or fundraising activities, including tracking performance against objectives or KPIs.
• Familiarity with the fundraising landscape, including a good understanding of the corporate donor marketplace.
• Strong account management experience, including managing external partners or funders and building effective relationships across internal teams.
• Experience managing across the donor lifecycle, and  identifying and developing opportunities that meet stakeholder needs.
• Experience of developing opportunities for diverse stakeholders.
• Ability to understand and communicate complex ideas and information, including Impetus model.
• Experience working with skilled volunteers or pro bono partners, including supporting relationships through the full lifecycle from scoping or matching through to delivery and stewardship.
• A collaborative working style, comfortable working across teams with a commitment to working in a collaborative and inclusive way to achieve shared objectives.
• Experience of managing and developing staff, including setting clear objectives, providing regular feedback and creating development opportunities. Able to adapt management style to support colleagues at different levels of seniority and experience.
• Excellent written and verbal communication skills.
• Experience delivering workstreams or programmes within agreed plans and KPIs.
• Strong project management skills with the ability to devise donor engagement plans and use project/account plans, budgets, and other financial information.
• Excellent organisational skills with the ability to manage competing priorities and manager a busy and varied workload.
• Ability to look beyond own area of expertise and be pro-active and creative in problem solving.
• Ability to make operational decisions and escalate strategic issues where appropriate.
• IT proficiency, including Microsoft Office and CRM systems (e.g., Salesforce).
• A commitment to Impetus’ mission.
• A commitment to equality, diversity and inclusion.
• Knowledge of the sector – education and employment.
• Knowledge and understanding of the needs of a young person, charities, and corporates.
• Experience of working with young people.

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:

• Lost learning through absence, suspensions, exclusions from school
• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths
• The large numbers of young people out of education, training and employment

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life.

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.

Impetus is a registered charity and our charity number is 1152262.

Our Values

In 2022 the Impetus staff agreed the following set of Values to act as our guiding principles as an organisation and help us to remain focused on achieving our mission to support young people from disadvantaged backgrounds.

We are brave and curious

We are bold and brave in our pursuit of better outcomes for young people. We lead with curiosity and stay open to new perspectives. We support one another to take considered risks and learn together.

We bring high trust, high challenge

We build strong, long-term relationships through honesty, kindness, integrity, and respect. We create the space for open, constructive challenge, where colleagues, partners and supporters feel safe to speak up, hold each other to account, and bring their best in pursuit of our mission.

We are evidence led and results driven for young people

We pursue excellence for the young people we work with, are wholly committed to better outcomes, unapologetically results driven, and accountable for our actions.

We thrive through diversity

We seek to embed diversity of thought, background and experience in every aspect of our work. We are open, thoughtful and proactive in better understanding and challenging our assumptions to better deliver the change we seek.

We always seek collaboration

We will not succeed alone. We seek meaningful, productive partnerships with others to achieve our mission and drive systems change for young people.

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

Our employee benefits

Impetus appreciates the invaluable contribution made by all employees and wishes to encourage and reward loyalty, motivation and experience. We therefore offer a range of benefits and policies which aim to assist employees during various stages of their lives and careers. For more information on these, please download the job information pack from our website.

How to apply

Please click on the "Apply for this job" button.

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement.

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is Sunday 23rd August 2026, 11:59pm.

Interviews:

1st Interviews will take place on w/c 31st August 2026.

2nd Interviews will take place on w/c 7th September 2026.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

Digital Marketing Manager - National Charity

Full time. Permanent

Salary: £45,000 to £47,000 per annum

Location: Hybrid - Our offices are based in London, and there is a high degree of flexibility.

About the role

Missing People’s award-winning Marketing & Communications Team is known for punching above its weight. You will play a key role in leading our digital marketing communications activity, helping to develop integrated marketing strategies that align with the organisation’s strategic goals, grow brand awareness, drive people down the marketing funnel and create engaging audience-led content across all channels, that ensure strong growth and retention of our service users and supporters.

You will have a huge impact on missing people and their loved ones, creating awareness of our multiple services for children, young people, adults and their families. Your strategy will bring a growing number of people to engage with the cause and develop our websites as a ‘one stop shop’ for information, support and giving. We have a wide range of audiences for our digital marketing including missing people, the police, professionals, supporters and families.

You will have the opportunity to collaborate with outstanding external agencies on innovative campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise.

You will use your experience running digital campaigns, managing websites, creating engaging content and delivering analytical reports, to support teams across the charity with their communications and marketing needs.

About you

You will need:

• Significant experience of managing and leading digital growth, such as retention and acquisition, working across a range of digital disciplines e.g. web, mobile, social media, email campaigns, SEO, Paid Ads;
• Significant experience of management of websites, SEO and content programmes;
• Experience of developing marketing strategies, plans and budget setting and maangement;
• Experience of confidently and collaboratively managing a range of internal colleagues and external contacts and stakeholders;
• Experience of line management.
• Developing effective customer journeys and optimisation of key marketing channels to increase conversion and improve customer experience
• Managing social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube) and developing engaging content;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues and other stakeholders;
• Exceptional ability to create and tailor content to different audiences and platforms with an understanding of optimising content;
• Excellent analytical skills to allow test and learn approach and ability to interpret and apply analytics and audience insight;
• Legal right to work in the UK.

What you will get in return

You will have the opportunity to collaborate with outstanding external agencies on innovative digital campaigns, normally only available to the biggest brands, giving you exposure to high quality and exciting creative thinking to help you develop your expertise.

Missing People is a friendly and supportive place to work – it’s a welcoming, caring organisation which really makes a difference to people affected by the issue of missing throughout the UK. We offer generous paid holidays, a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.

You will find plenty of scope for further personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change

Find out more and apply

If you want to be a lifeline when someone goes missing, click apply to read the full job description. You will find attached a detailed job description and person specification, and a letter to applicants from the line manager.

To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. We look forward to receiving your application.

Closing date: 23:59 02/09/2026. We reserve the right to close this vacancy early if we receive sufficient interest, so we encourage you to apply as soon as possible.

Interviews: 7th or 8th September 2026

You may have experience in the following: Digital Marketing Manager, Head of Digital Marketing, Digital Communications Manager, Marketing Communications Manager, Digital Marketing & Content Manager, Digital Campaigns Manager, Digital Marketing Lead, Online Marketing Manager, Brand and Digital Marketing Manager, Digital Growth Manager, Charity Marketing Manager, Web and Digital Content Manager, etc.

Step into a pivotal marketing leadership role where you’ll shape and drive integrated campaigns for a growing organisation, all while working remotely. This contract opportunity gives you the autonomy to steer brand strategy and communications end-to-end, with the flexibility of remote working and the requirement to be based in the South West England area, and commit to 9-12 months.

About the Role:

In this role, you will lead the planning, execution, and optimisation of integrated marketing and communications activity across multiple channels to strengthen brand presence and support strategic business objectives. You will act as the central point for marketing strategy, brand management, and campaign delivery, ensuring consistent messaging and measurable impact. Working cross-functionally, you’ll align stakeholders around a clear marketing roadmap and deliver campaigns that drive awareness, engagement, and results.

Key Responsibilities:

• Develop and implement integrated marketing communications plans that align with overall business and brand strategy.
• Lead end-to-end campaign management, from initial brief and strategic planning through to execution, optimisation, and post-campaign analysis.
• Oversee brand management, ensuring consistency of messaging, visual identity, and tone of voice across all channels and touchpoints.
• Create and manage digital marketing strategies, including content plans, email, social, and web activity to drive audience engagement and lead generation.
• Direct content marketing initiatives, briefing and editing content for multiple formats such as blogs, thought leadership, case studies, and social media.
• Manage media relations activity, including drafting press materials, coordinating media outreach, and supporting PR initiatives to enhance brand visibility.
• Collaborate with internal stakeholders and external agencies to ensure timely delivery of campaigns and communications assets.
• Monitor campaign performance using appropriate metrics and tools, providing clear reporting and recommendations for continuous improvement.

Key Requirements:

• Proven experience as a Marketing Communications Manager or similar role, with responsibility for integrated marketing campaigns.
• Strong track record in brand management, with the ability to maintain and evolve brand positioning across channels.
• Demonstrable experience in strategic marketing planning, translating business objectives into actionable marketing plans.
• Hands-on experience in digital marketing strategy and content marketing across web, email, and social platforms.
• Experience managing campaign timelines, budgets, and resources in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to craft clear, compelling messaging for different audiences.
• Solid experience managing media relations and PR activity, including working with journalists and media outlets.
• Must be based in the South West England area and able to work effectively in a remote environment.

Desirable Skills:

• Experience working in a B2B or professional services environment.
• Familiarity with marketing automation platforms and CRM systems.
• Ability to interpret analytics data and use insights to refine campaign strategies.
• Experience managing or briefing creative and digital agencies.
• Background in multi-channel content strategy, including video and long-form content.

Qualifications:

• Degree-level education in Marketing, Communications, Business, or a related discipline.
• Professional marketing qualification (e.g. CIM or equivalent) preferred.
• Evidence of ongoing professional development in digital marketing or strategic communications is an advantage.

If you’re a strategic, hands-on Marcomms professional ready to lead impactful campaigns in a remote role based in South West England, we’d welcome your application.

Upshot is looking for an Account and Support Manager to play a central role in helping organisations get the most from their use of Upshot. This is an exciting opportunity to work with a wide range of charities, sports organisations, funders, local authorities and education providers, supporting them to collect better data, measure their impact and make more informed decisions. You'll lead new client implementations, deliver training, provide expert support and build lasting relationships that help organisations succeed.

In this varied and rewarding role, you'll become a trusted partner to clients, guiding them from onboarding through to renewal and growth. You'll work closely with organisations to understand their needs, configure the system, resolve challenges and ensure they are getting real value from Upshot. 
Alongside account management and support, you'll have opportunities to deliver workshops, develop resources and contribute to wider areas of the business including product development, marketing and monitoring, evaluation and learning (MEL) services.

We're looking for someone who is people-focused, organised and enjoys solving problems. You might come from a SaaS, technology, charity or customer success background, and you'll be confident communicating with a wide range of stakeholders. This role would suit someone who enjoys combining relationship management with practical delivery and is motivated by helping organisations achieve greater social impact. In return, you'll join a supportive, flexible and purpose-driven team where you'll have the opportunity to develop a broad range of skills and make a visible contribution to a growing social enterprise.

The role offers a flexible working pattern, with two days per week at the House of Sport in London, the remainder worked remotely, and occasional travel to client locations to build relationships and deliver training.

Find out more via the attached job description and Upshot brochure.

Candidates are encouraged to apply by following the instructions at the bottom of the article on our website. 

We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.

About the Veterans’ Foundation

The Veterans’ Foundation is one of the UK’s leading military charities, raising funds to support serving personnel, veterans and their families through a network of charitable organisations across the UK.

Since launching in 2016, we’ve awarded more than £40 million in grants to over 500 charities, helping improve the lives of thousands of members of the Armed Forces community.

As we enter our second decade, we’re investing in digital platforms, technology and the supporter experience that will help us reach more supporters, raise more funds and increase our impact.

The Opportunity

This is an exciting opportunity to join the Veterans’ Foundation at a pivotal moment in our development.

We’ve created this 12-month fixed-term role to lead a defined programme of digital fundraising and transformation projects that will strengthen our fundraising capability and create the foundations for the next phase of our growth.

Working directly with the Head of Fundraising & Engagement, you’ll lead the successful delivery of major digital initiatives, including the launch and optimisation of our new website, embedding Salesforce as our fundraising CRM, developing supporter journeys, delivering digital fundraising campaigns and introducing new digital products and platforms.

If you enjoy building, improving and delivering meaningful digital change, this is an opportunity to make a lasting impact on an organisation with ambitious plans for the future.

Key Responsibilities

As Interim Digital Fundraising Manager, you will:

· Lead the successful launch, optimisation and ongoing development of the Veterans’ Foundation website.

· Deliver digital fundraising campaigns that increase supporter acquisition, engagement, retention and income.

· Design and implement automated supporter journeys using Salesforce and associated digital platforms.

· Develop and optimise digital donation journeys and fundraising products.

· Introduce new digital products, platforms and technologies that enhance supporter experience and fundraising       performance.

· Manage relationships with digital agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.

· Develop reporting dashboards and performance insight to support evidence-based decision making.

· Use analytics, testing and supporter insight to continuously improve campaign performance and digital user experience.

· Work collaboratively across fundraising, communications and grants to maximise digital opportunities.

· Champion digital innovation and identify opportunities to improve systems, processes and supporter engagement.

· Contribute to the successful delivery of the Veterans’ Foundation Fundraising Strategy.

· Undertake any other duties appropriate to the role.

We’re looking for an experienced digital fundraising or digital marketing professional who combines strategic thinking with a practical, hands-on approach. You’ll be confident leading projects, working collaboratively across teams and using digital innovation to deliver measurable fundraising and supporter engagement outcomes.

To be considered for this role, applicants must have the right to work in the UK and be currently resident in the UK.

Essential

We’re looking for someone who can demonstrate:

· A proven track record of planning, delivering and optimising successful digital fundraising, digital marketing or supporter engagement campaigns that achieve measurable results.

· Successful delivery of digital projects involving websites, CRM systems and digital platforms, with the ability to manage multiple priorities and deliver to agreed timescales.

· Strong knowledge of digital fundraising, supporter journeys, email marketing, website management and social media, with the ability to use data, testing and insight to continually improve performance and supporter experience.

· Experience of working with CRM systems, ideally Salesforce, and the ability to use data to support segmentation, reporting, campaign delivery and strategic decision-making.

· Proven ability to manage external agencies, suppliers and technology partners, ensuring projects are delivered on time, within budget and to a high standard.

· Experience of monitoring, evaluating and reporting on campaign performance, establishing meaningful KPIs and presenting clear recommendations to stakeholders.

· Experience of managing project or campaign budgets, demonstrating value for money and return on investment.

· Excellent written communication, stakeholder management and project management skills, with the confidence to work independently, take ownership of complex projects and build effective relationships across the organisation.

· A proactive, innovative and solutions-focused approach, with the curiosity and drive to identify opportunities to improve digital fundraising performance.

Desirable

· Experience working within the charity, fundraising or not-for-profit sector.

· Experience of Salesforce or other CRM, marketing automation or customer journey platforms.

· Experience using digital analytics and reporting tools, such as Google Analytics, Power BI or Looker Studio.

· An understanding of fundraising regulation, data protection and digital marketing best practice.

· Experience of digital product development, user experience (UX), conversion rate optimisation (CRO) or website optimisation.

· Experience of delivering organisational change, digital transformation, or implementing new digital systems, platforms or ways of working.

Why Join Us?

This is an opportunity to shape the future of digital fundraising at one of the UK’s leading Armed Forces charities.

Over the next 12 months you’ll lead projects that will transform how we engage supporters, strengthen our digital fundraising capability and create the platforms and experiences that underpin our future growth.

Your work will help us reach more supporters, raise more sustainable income and enable more funding to reach the charities supporting serving personnel, veterans and their families across the UK.

If you’re motivated by creating meaningful change and want to leave a lasting legacy, we’d love to hear from you.

About Pecan
Pecan tackles poverty in Southwark by restoring dignity, belonging and hope through connected community services that address food insecurity, unemployment and isolation. From food banks and employment support to welcoming community spaces, we combine practical help with emotional and community care, helping people regain confidence, feel hopeful and believe in their potential.

About The Role

The Food Bank Coordinator is responsible for the day-to-day coordination and delivery of Southwark Foodbank, ensuring people experiencing financial hardship can access emergency food with dignity, compassion and respect.

The postholder will coordinate Foodbank sessions, support volunteers, maintain effective operational systems and build positive relationships with clients, referral agencies and community partners. Working closely with the Manager: Financial Resilience & Food Security, they will ensure the Foodbank operates safely, efficiently and to a consistently high standard.

Main Responsibilities:

• Foodbank Operations: Coordinate the day-to-day delivery of Southwark Foodbank sessions, ensuring they are well organised, welcoming and responsive to local needs. Prepare Foodbank sessions by ensuring food, equipment, resources and information are available where required. 

• Volunteer Coordination: Coordinate and support volunteers during Foodbank sessions, ensuring they feel confident, informed and valued. Act as a first point of contact for volunteer enquiries and support volunteer induction and ongoing engagement.

• Client Support & Community Engagement: Provide a welcoming, inclusive and compassionate environment for everyone accessing the Foodbank. Respond to enquiries from clients, referral agencies, supporters and community organisations in a professional and timely manner. 

• Administration, Compliance & Quality: Maintain accurate client, volunteer and service records using organisational databases and systems. Support monitoring, reporting and data collection to demonstrate service performance and impact.

• Cross-Service Collaboration: Work collaboratively with colleagues across Pecan's Food Security services to ensure joined-up support for residents. Provide operational support to Peckham Pantry and other food resilience initiatives during periods of increased demand, staff absence or changing organisational priorities. 

 

Essential Requirements 

• Experience coordinating or delivering community, customer-facing or volunteer-led services.
• Experience working with volunteers or supporting volunteer teams. 
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage competing priorities in a busy operational environment. 
• Excellent communication and relationship-building skills. 
• Good IT skills, including Microsoft Office and database systems. 
• Ability to work independently while contributing positively within a team. 
• Commitment to treating everyone with dignity, compassion and respect. 
• Commitment to Pecan's mission, values and Christian ethos. 

Desirable knowledge/expertise

• Experience within the voluntary or community sector. 
• Experience supporting people experiencing poverty, financial hardship or social disadvatage. 
• Knowledge of safeguarding, food hygiene and health and safety requirements. 
• Experience maintaining monitoring information and service records. 
• Full UK driving licence. 

Please read the Job Description for more information.

Closing Date: Thursday 3rd September 2026, 9am 

Interview Date: Week commencing Monday 7th September 2026, Details TBC 

Start Date: ASAP

Senior Individual Giving Manager

£55,000-£57,000 per annum

Full time (35 hours per week)

Permanent

Hybrid working – 2 days per week in our office in Cheam, Surrey, including Tuesday

The Charity for Civil Servants sits at the heart of the UK Civil Service. While we can’t always prevent the tricky, stressful, sad stuff from happening, when it does happen, we help current, former and retired civil servants get the best support.

We’re 140 years old in 2026 and we’ve got big ambitions to ensure we are there for those who need us for generations to come.

We are looking for a Senior Individual Giving Manager to join us as we embark on the next phase of our strategy to accelerate income growth. This senior leadership role leads the full individual giving line, holding acquisition, retention, supporter care and legacy together as a streamlined donor journey.

The role will focus on reducing the attrition of regular-giving supporters and growing our community lottery, alongside supporter journeys, payroll giving stewardship and migration, lottery and regular giving acquisition, and legacy cultivation.

If you are ready to take on the challenge to rebuild a sustainable individual giving programme, then we would like to hear from you!

The ideal candidate will have demonstrated senior-level responsibility for an income line. They will be highly experienced in leading individual giving, regular giving or supporter retention programmes, with a strong understanding of payroll giving. They will also have significant experience of growing a lottery, raffle or similar prize-led product. Line manager experience is essential.

In return, we can offer you a supportive, inspiring and friendly team culture and excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, birthday leave and a cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 6 September 2026. 

First interviews will take place online on 11 September 2026. Please let us know in your covering letter if this date would be difficult for you. If you need any adjustments to enable you to perform to your best at interview, please let us know in your application (you don’t have to explain why).

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Peer Support Worker
Reference: 354
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: Permanent
Salary: £25,233 per annum
Based: Herts Countywide travel required, depending on client need and waiting lists, with a focus on Waltham Cross and East Herts.

Another exciting role has become available within our Peer Support Service.

About the Peer Support Services

Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire. Peer Support is the key service most requested by people and we now offer this in all of our 7 Wellbeing Centres across Hertfordshire. HMN’s values of Hope, Courage, Togetherness and Responsive form the basis of all the work we do.

Hertfordshire Mind Network provide a range of training opportunities, including our Peer Support Academy. Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values and these values form the ethos we work within our peer support team and the 2 academy courses we run which are: The Foundations of Peer Support and Supporting Others in a Peer Way.

About the Role

The Peer Support service provide tailored, personalised support for someone’s individual needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. This approach includes; Hope, Courage, Togetherness and Responsive. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.

As a Peer Support Worker you will:

• Offer 1-1 peer support in Letchworth and within other HMN Wellbeing Centres across the County depending on client need and waiting lists
• You will help co-facilitate our online Peer Support Group
• Meet client need and work within this personalised approach
• Work with clients in the community, within their home, as well as in one of our Wellbeing Centres
• Support clients in a peer support way
• Play an integral role in instilling HMN’s values through our 1-1 and group support
• Play a key part in the development and delivery of our groups
• Always ensure the delivery of quality services

The successful candidate will have need a personal understanding (lived experience) of mental health needs, or cared for someone who did, a great understanding and proven skills of delivering mental health services, proven skills around working with adults with mental health needs and significant proven knowledge of models and services to meet the needs of adults with mental health needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Wednesday 16 September 2026.
Interviews will be held on Tuesday 22 September 2026 at our Watford Wellbeing Centre.  Applicants will be notified of an interview time if shortlisted.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 354 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Join Our Team!

This is an exciting opportunity for an experienced community fundraiser to play a key role in developing and delivering inspiring fundraising products and campaigns that build strong supporter relationships and generate sustainable income for the Hospice.

St Luke’s Hospice – Caring for Harrow and Brent St Luke’s Hospice cares for people approaching the end of their life in Harrow and Brent. We aim to give the people we care for the best possible quality of life, each and every day. Supporting local people and their families is at the heart of what we do – focusing on what matters the most to them is at the centre of our care.

The care we give is free of charge, available to all, and respects the cultures, religions and beliefs in our richly diverse community. Our care is given with compassion and dignity and involves not just looking after the patient, but also includes supporting the people closest to them. 

Our local community is a vital partner in our care, kindly supporting us through their donations and fundraising alongside the dedication of over 800 incredible volunteers who freely give us their time to support the best possible end of life care for local people.

The Role:

Reporting to the Community and Events Manager, you will lead on a portfolio of community fundraising activity, including ownership of the Hospice’s In Memory fundraising programme. You’ll create thoughtful, supporter focused journeys for people with a close personal connection to St Luke’s, ensuring every interaction is sensitive, engaging and impactful.

Working collaboratively across fundraising, communications and supporter care teams, you’ll help shape innovative campaigns, analyse performance and deliver exceptional supporter experiences that strengthen long-term engagement.

Key responsibilities include:

• Leading the planning, delivery and evaluation of community fundraising campaigns and products
• Managing and developing the In Memory fundraising programme
• Creating engaging supporter stewardship journeys
• Monitoring income, activity and performance data to inform future planning
• Working collaboratively across teams to deliver integrated fundraising activity
• Ensuring all fundraising activity complies with relevant regulations and best practice

To be successful, you will have:

• Experience delivering community fundraising campaigns or products
• Strong supporter stewardship experience, ideally including In Memory fundraising
• Excellent project management and communication skills
• Experience using CRM systems and analysing supporter data
• A collaborative approach and passion for delivering excellent supporter experiences

If you are a relationship-focused fundraiser looking to join a compassionate and values-led organisation making a real difference in the community, we’d love to hear from you.