Supporter manager jobs in primrose hill, greater london

We're looking for a kind, compassionate and resilient Bank Support Worker to join our services in Hertfordshire.

£13.85 per hour on a zero hour contract.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Within the Hertfordshire patch Bank Support Workers may be able to work shifts from five different services all working with Learning Disabilities with a focus on Positive Behaviour Support. Bank Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Within Learning Disability services, this will include providing physical, domestic, emotional and social care. While carrying out activities Bank Support Workers should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Building supportive, trusting relationships with customers
- Conducting key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Report any observations relating to customers welfare
- Develop and maintain links with all key agencies and service providers in the local area to provide a range of engagement opportunities for customers in the community
- Enable customers to make full use of community facilities by providing support as directed
- Carry out support duties to enable customers to integrate into the community including e.g. accompanying the customer to attend benefit agency appointments and meetings, go shopping, to enquire at colleges about possible courses, to visit various public amenities
- Empower customers to ensure they receive the service and benefits they are entitled to
- Engage in learning and development activity to increase knowledge and skills
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
- Carry out security duties to ensure the safety of the customers and premises
- Monitor the CCTV throughout the shift
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

The above sets out the key responsibilities and typical tasks, however not all of these tasks will be relevant to all specialisms. You may also be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met.

About you:
- Is customer-focused - wants to provide a great service to our customers whilst
- respecting professional boundaries
- Approachable
- Can work well on own and also works well as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or
obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible to ensure a job is done well and supports the customers needs
- Open to feedback and personal development
- Thrives on change and enjoys dynamic diverse environments
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards providing an excellent service and has a can do attitude
- Enjoys social interaction and the company of others, joins in local activities to
encourage customer involvement
- Ability to cope positively with challenging and diverse behaviours

For a fu Job Description please visit our website.

Are you an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career?

We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo’s overall aims to end rough sleeping and homelessness for good.

Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:

• Import and process financial data and maintain the fundraising supporter database.
• Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.
• Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.

You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team. 

Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

Please visit the st Mungo's website for more information and to apply. 

Closing date: 10am on 23 July 2025

Interview and assessments on: 6-7 August 2025

Immediate start!

Supporter Care Assistant (Full-Time | Temp Contract)
Location: Hybrid – 2 days/week in London office (set days), remainder remote
Contract: July – December 2025
Hours: 34 hours per week
 

I am working with a well-known charity to recruit a Supporter Care Assistant for a key campaign period. This is a fantastic opportunity to join a high-impact team supporting two of their flagship fundraising initiatives.

Key Responsibilities:

• Handling phone and email enquiries from campaign participants
• Logging supporter interactions and updating records in the CRM
• Processing donations accurately
• Sending thank-you cards as part of the donor journey

Ideal Candidates Will Be:

• Warm, personable, and confident speaking with supporters
• Comfortable managing calls and admin tasks simultaneously
• Detail-oriented and organised
• Based in London (due to office-based days)
• Experience with supporter care or databases is a plus – full training provided

If you're passionate about making a difference and thrive in a supporter-facing role, this could be the perfect fit.

 Apply online today to register your interest – interviews happening quickly.

Position   | Training & Prevention Support Worker
Salary   | £30,000 - £32,000
Contract type   | Permanent & Full-Time
Remote/Hybrid   | Hybrid
Days in office   | 3 days per week, including travel across South London to deliver Training

Overview and key points on the role   |  We’re looking for a passionate and dynamic Training & Prevention Support Worker to help us shift the dial on sexual violence through education, awareness, and culture change. You’ll deliver powerful, trauma-informed training and prevention workshops to young people and professionals — while also supporting the growth of sustainable income through funded programmes. Using your facilitation and relationship-building skills, you’ll help embed consent education, challenge harmful attitudes, and raise awareness in schools, businesses, and communities across South London. This is a rare opportunity to hone your training craft and deliver something vital, urgent and right at the heart of today’s conversation around gender, power and safety. Join us to flip the script on sexual violence.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement. All positions are located in the UK and require the right to work in the UK.

How to apply   | Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience
 

Digital and Marketing Manager (Strategy) 

Reports to: Director of Advocacy and Influence 

Manages: Content Specialist 

Salary: £43-48K 

Location: Remote working in the UK, with travel required to our London office for meetings and for events, as required. Must have the right to work in the UK. 

Working Pattern: 35 hours per week. We promote and encourage flexible working all types, in line with our flexible working policy 

Benefits: 25 days’ annual leave per annum; additional three days’ closure over Christmas; employer pension contribution 6-8%, employee matching contribution min 2%; Employee Assistance Programme; we fund and encourage Continuing Professional Development. 

Application Deadline: Monday 4 August 23:59. 

About Us:  

Population Matters is a growing UK charity with a global remit. We are a dedicated small organisation of individuals who has big ambitions. We adopt a can-do approach and belief to implementing our vision - a world in which our human population lives fairly and sustainably with nature and each other.

Key Duties and Responsibilities 

• Manage all digital channels, encompassing website, email and social media, including delivery of strategy targets. 

• Working alongside the fundraising team, drive measurable supporter acquisition, engagement and retention activity across digital platforms, employing a test and learn approach and scaling for optimisation.

• Drawing on your digital and marketing strategic knowledge work with the Content Specialist and Fundraising team and others, to inform and manage the creation of online and offline communications assets, including idea generation, writing, editing, proof-reading, fact-checking, and basic design to strengthen our influence among strategic audiences and media. 

• Monitor digital and marketing trends and industry standards to ensure best practice and advise on new digital initiatives and innovation. 

• Ensure adherence to Population Matter’s digital and social media security measures. 

• Management of digital and marketing budget. 

For the full person spec and duties and responsbilities please refer to the attachement below.

To apply: Please share your CV (no more than 2 pages) and your response to the following question: Please provide: ‘An example of a multi-platform digital and marketing strategy you led on. Please include: What made it effective? Which platforms did you use and with which methods? How did you use audience insights to inform your digital strategy? What would you have done differently?’ (max 800 words)

Interviews: First round of interviews will be held on 13th August 2025 and second round week beginning 18th August 2025. 

Job Summary

Learning Support Assistants support PiP’s Development Workers to deliver a flexible programme of learning and development opportunities; ensuring that students can actively participate and engage in sessions, giving student’s maximum opportunity to learn and develop. 

PiP’s programmes focus on four learning pathways:

- Independent Living Skills

- Creative and Performing Arts

- Health, Wellbeing and Happiness

- Employment and Vocational Skills

The role incorporates session delivery, recording and monitoring student progress, key working responsibilities such as liaising with student’s support networks and involvement in PiP’s wider work. 

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Experience of working with people with learning disabilities, or a similar vulnerable service user group in care or educational settings
• A strong commitment to person-centred support and advocacy
• A passion for enabling positive change in the lives of our students
• The character and communication skills to be an effective and supportive team member
• Energy, initiative and a proactive attitude
• A calm and creative approach to challenges and problem solving

What We Offer:

· You'll get 25 days holiday + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish. 

· An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)

· We offer a travel subsidy to help with the cost of commuting.

· We provide a 4% pension contribution

· Incremental pay progression

· When we can, we try to have an early finish on Fridays for staff at 4 pm

· Free Employee Assistance Programme 24/7 including access to counselling

· We offer regular team meals and social-generally during work hours and they are optional.

· We offer a cycle-to-work scheme and other staff discounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: July 31st 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Over 1.1 billion people worldwide live with vision loss, and for 90% of them, it is treatable or preventable. At this charity, we’re committed to changing this by providing sight-saving treatments to thousands each year, training new generations of eye health workers, and leading innovative scientific breakthroughs. Our vision is a world where no one is needlessly blind, and communities work together to protect sight.

Prospectus are delighted to be supporting the charity with their search for a Supporter Acquisition Manager. As a key member of the Fundraising & Communications division, you will lead the recruitment of new individual supporters through a variety of online and offline fundraising products. The Marketing & Engagement team works across multiple markets, raising funds and awareness to support the organisation's mission.

You’ll bring proven experience in planning and executing multi-channel campaigns to acquire new supporters, with strong data and insight skills to inform strategy. Excellent communication and relationship management abilities are essential, as you’ll manage campaigns, budgets, stakeholders, creative content, and evaluation to deliver results.

Location: London (near Charing Cross), hybrid/flexible working (in office Tuesdays and Thursdays)
Contract: Full-time, permanent
Salary: £41,492 per annum

At Prospectus, we’re committed to supporting you through the application process and welcome candidates from all backgrounds, regardless of age, disability, gender, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you require any reasonable adjustments at any stage, please contact Jessica Stoddart at Prospectus.

If you meet some, but not all, of the criteria, we’d still love to hear from you. Prospectus can advise and support you throughout the process to help you put your best application forward.

To apply, please submit your CV in the first instance. If your experience is a good match, we’ll arrange a meeting to brief you fully on the role before you submit a formal application. We look forward to hearing from you.

Havering , Redbridge, Greater London (Hybrid)

his role is known internally as Partnership Support Manager

About us

Citizens Advice Havering (CAH) and Citizens Advice Redbridge  (CAR)  work in partnership to provide information and advice to the residents of both boroughs. .  CAH and CAR are amongst the smaller local Citizens Advice (LCAs) and as such have to work hard to meet demand with limited resources.  We work in a number of locations across the boroughs, working  together on back office and support functions to maximize cost efficiency. We deliver our services with the help of 34 paid staff across the partnership.  Most of our paid staff provide advice services.  Our staff team is supported by approximately 70 dedicated volunteers supporting advice and administration.

About the role

We are looking for an experienced back-office professional who comfortably works with trustees, staff and volunteer teams, suppliers, clients and external stakeholders.  The successful candidate will need to be able to handle a wide range of tasks – from the mundane to the complex – equally skillfully and diligently.

The Partnership Support Manager will independently manage their own workload, but work with and be part of a wider team who have a range of expertise and a common aim.  There is the opportunity to recruit and train volunteers who can assist with administrative tasks and build up a small team.

The purpose of the Partnership Support Manager role is to provide support to the Senior Leadership Teams of both local Citizens Advice so that the partnership runs smoothly in every aspect.  This will mean taking responsibility for all areas that make the work of our advisers, supervisors and managers possible.

Benefits:

• Annual Leave: 33 days per annum, including Bank Holidays (pro rata for part time)
• Pension: 3% Employer contribution
• Flexible working (subject to operational requirements)

Citizens Advice promotes diversity and equality and challenges discrimination. We welcome and encourage job applications from people of all diverse backgrounds such as BAME and LGBTQ+.

If you’re interested please click on Apply for more information, Application is via an application form. Please also see the guidance notes for applicants and the job pack attached, we do not accept CVs.

Closing date for applications: 0900.  21st July 2025 

Interviews: From 30th July 2025

Purpose of the Job

Hammersmith, Fulham, Ealing & Hounslow Mind deliver services across five sites in West London. Two sites are operated by HFEH Mind and three sites are run by our partners.

We are looking for a proactive and organised Facilities Co-ordinator to support the smooth running of our charity's buildings across all five sites. This is an ideal role for someone with some experience in facilities, property services, or office co-ordination who would like to support a large but locally focused mental health charity.

Key Responsibilities

General

With a commitment to providing high-quality and accessible spaces to a diverse community, working knowledge of the health and safety obligations of operating community buildings, and a friendly, non-judgemental attitude, you will be required to:

Day-to-day Site Operations

• Conduct basic site checks; schedule, prioritise and carry out minor repairs (e.g., replacing lightbulbs, replacing camera batteries, reporting larger maintenance issues).
• Escalate any issues to the Business Support Manager when necessary.
• Ensure spaces are tidy, clean and safe in accordance with health and safety guidelines.
• Maintain guidelines and site handbooks, ensuring all are up to date.
• Ensure supplies checked and well stocked (toiletries, stationery, refreshments, toner).
• Liaise with central services to oversee onsite deliveries.
• Co-ordinate movement of items/ stock between sites.
• Report shared IT and photocopier issues to relevant suppliers. 
• Ensure waste disposal at HFEH Mind sites are compliant with local authorities’ guidelines.

Health & Safety Support

• Support with regular fire alarm testing and fire drills.
• Help maintain health and safety records and reports.
• Assist with onboarding staff on building safety (e.g., exits, alarms).
• To be a First Aider and Fire Warden (training will be provided) and ensure training is up to date. Organise other staff to be Fire Wardens.

Security & Access

• Keep track of keys and access fobs; maintain register.
• Ensure security systems are in working order (CCTV, alarms).
• Liaise with external contractors as required.

Coordination & Admin

• Assist Business Support Manager with maintenance schedule and supplier review schedule.
• Maintain records for H&S inspections (fire extinguishers etc) and risk assessments.
• Help gather quotes for minor works or maintenance.
• Ensure all facilities related invoices are provided to finance.
• Check post at registered office(s) regularly and manage facilities email inbox.
• Contribute data for management reports.

Person specification

Essential

• Experience in a facilities or office coordination role, ideally across multiple sites.
• Good understanding of health and safety in the workplace.
• Comfortable handling basic manual tasks (changing lightbulbs, moving boxes, etc).
• Good IT skills. Confident using Microsoft Office (especially Excel and Outlook).
• A commitment to the values of HFEH Mind and respecting the needs and confidentiality of our service users and visitors.

Desirable

• Fire warden and first aid training.
• IOSH Managing Safely qualification.
• UK driving licence.
• Living within easy travelling distance of our sites

Qualities:

• Strong communication and organisation skills.

• Comfortable working independently across multiple sites.
• Able to communicate with staff, clients and visitors in a calm and orderly way.
• A positive and initiative-taking attitude, dependable with a can-do attitude and a problem-solving mindset.
• Able to work well within a team and engage with staff.
• Diligence.

This job description outlines the general ways in which it is expected you will meet the overall requirements of this post. The list of tasks is not an exclusive one and HFEH Mind may vary duties from time to time. This job description is subject to regular review.We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Post is subject to a Standard DBS check

Senior Manager for Philanthropy Products

Contract type: Permanent, Full Time – 35 hours per week

Location: London, United Kingdom

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £48,867 – £54,654 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

Part of the Fundraising and Communications Directorate, this role reports directly to the Strategic Partnerships Director and works closely with philanthropy teams across the federation (particularly those in the UK and US), with programmes colleagues across the UK and Nepal and with the UK Communications department, to deliver first class donor engagement.

About the role

As our Senior Manager for Philanthropy Products, you will engage and inspire philanthropists through a new high-value proposition. This proposition will create transformational change whilst also delivering sector leading stewardship, piloting new channels and formats for reporting and engagement.  

In this role, you will:

• Lead this initiative - driving progress, ensuring global coordination and overseeing the global funding pipeline.
• Develop innovative, sector leading communications for donors and prospects
• Represent the proposition externally
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience working with high-net-worth individuals and creating tailored, impactful content.
• Proven ability to develop innovative stewardship and reporting products.
• Skilled at influencing senior stakeholders and driving collaboration across teams.
• Strong project management skills with a focus on delivery and results.

Although not essential, we’d prefer you to have:

• Experience engaging ultra-high net worth individuals, particularly in the UK and US.
• Experience developing and managing digital donor reporting tools, such as private portals.
• Understanding of international development issues.
• Experience working in large, complex international organisations.

Closing date: Applications close 12:00 PM UK time on Monday 11th of August 2025.

- First round interviews will be held online on the 19th and 20th of August 2025.

- Second Round interviews will be held in person at WaterAid offices in Canary Wharf on the 3rd of September 2025.

How to apply: Click Apply to complete the pre-screening question and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Permanent, Full Time

Circa £45,000 plus competitive benefits

Do you want to make a difference?

The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk ad in this role you will have the opportunity to be part of our RAF Family.  Alongside helping our beneficiaries, we also get to hang out with Spitfires and Typhoons, take part in a Dambusters bike ride, attend events like Royal Ascot, the Chelsea Flower Show, and the Bomber Command Memorial Service. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are seeking an individual to join the RAF Benevolent Fund’s Strategy & Impact team as a Research & Evaluation Manager. The role requires the individual to manage and implement research and evaluation projects, helping to ensure that the Fund’s activities are informed by evidence and research, and that the Fund is capturing and maximising its impact.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 1st August 2025, 5pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Standard DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Are you passionate about the wellbeing of people and the planet?

Can you engage people through effective communications and events?

If so, we’d love to hear to hear from you.

We believe in people and the planet thriving together. We want to see a world where thriving is possible - because society is structured to support people's wellbeing rather than to undermine it. We're building a network of wellbeing changemakers who share our vision.

We're now recruiting for a Network Development Manager to oversee our relationships with our followers, including by rolling out a new Ambassador programme. Working from home, somewhere in the UK, flexibly for three days a week, the successful candidate will play a major role at the heart of a growing movement to embed wellbeing in our economy and our society.

They will be a good team player with experience of engaging networks of passionate people. They will have excellent spoken and written communications skills and a track record in organising exciting online and in-person events. Some fundraising experience would be an advantage, but above all, they will have a passion for wellbeing - of people and of the planet.  

Note

• We are looking to ensure the diversity of the staff group reflects the diversity of people in the UK and would welcome applications from people in all social groups.
• We offer 28 days paid leave (pro rata) plus bank holidays and membership of our pension scheme.
• All appointments to the Network of Wellbeing are subject to a six-month probation period.

Corporate Partnerships Manager

Contract type: Maternity Cover (12 months fixed term, full time), 35 hours per week

Location: UK hybrid working – a minimum of 40 % of working time is spent face‑to‑face (London office in Canary Wharf, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary:  £39,358 - £41,325 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Corporate Partnerships Team harnesses the power of the private sector through strategic relationships that raise much needed funds for WaterAid’s life-changing work.

About the role

As our Corporate Partnerships Manager, you will manage new and existing corporate partnerships and our payroll giving scheme to foster powerful partnerships that drive sustainable change.

In this role, you will:

• Proactively manage new and existing corporate partners, ensuring that each partner is appropriately supported and is reaching its full potential.
• Manage WaterAid’s Payroll Giving scheme including managing relationships with Professional Fundraising Organisations and Payroll Giving Agencies.
• Monitor partner-funded programme KPIs and budgets and ensure high quality reporting.
• Work with and make presentations to a range of contact types within our corporate partners.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Education to degree level or equivalent work experience in relevant areas.
• A track record of Partnership Management including proven experience of growing and developing partnerships with companies.
• Experience of writing high quality and engaging proposals and reports for a corporate audience as well as experience of making presentations to senior level contacts and / or large groups of employees.
• Able to forge effective working relationships with people at all levels inside and outside the organisation and across a range of industries and differing business cultures. 

Although not essential, we’d prefer you to have:

• Knowledge of international development and understanding of overseas development issues.
• Experience of developing corporate accounts over £100,000.
• Experience of Payroll Giving scheme. 

Closing date: Applications close 12:00pm UK time on 21 July. Interviews are expected to take place week commencing 28 July and 4 August.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre‑employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK‑based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our benefits: 

• 36 days’ holiday (including 8 Bank Holidays) 
• Option to buy an extra 5 days’ annual leave 
• Employer pension contribution up to 10 % 
• Flexible and hybridworking arrangements 
• Season ticket loan 
• Free annual eye tests 
• ‘Pay As You Give’ charitablegiving scheme 
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity) 
• Sabbaticals 
• One paid volunteer day each year 

Our global commitment:

Our People Promise – We work with passion and focus so everyone, everywhere can access clean water, decent toilets and good hygiene. WaterAid is a place of purpose, wellbeing and shared responsibility where all voices are valued. 

Equal opportunities – We are an equalopportunity, disabilityconfident employer. We welcome applications from people of all backgrounds, beliefs and ways of life. 

Safeguarding – We have a zerotolerance approach to any form of abuse or exploitation and carry out background checks on all prospective employees. 

Together, we’ll change the world through water.

Join us and be part of the change !