Supporter manager jobs

Job Purpose

To manage the day-to-day operations of a portfolio of teams, ensuring the delivery of high quality services to clients. The Team Manager will be responsible for leading a team of practitioners, ensuring they meet performance targets, and providing guidance and support to ensure the team delivers effective, client-focused support. The role focuses on managing caseloads, overseeing operational delivery, and supporting the continuous professional development of staff.

Base: To be agreed. There will be regular travels across West Mercia so access to a vehicle is essential.

Key Responsibilities

• Team Management
• Service Delivery
• Partnership & Stakeholder Engagement
• Operational Management
• Strategic Input
• Safeguarding Responsibility

​Essential Person Specification

• Proven experience in leading and delivering services ideally within a charity, care, or community services setting.
• Strong understanding of safeguarding principles and risk management practices.
• Excellent communication & interpersonal skills
• Experience in working with diverse groups

Why work for YSS?

• Annual leave entitlement of 35 days (including Bank Holidays).
• Additional Company Holidays.
• Pension Scheme.
• Employee Health & wellbeing plan.
• Occupational sick pay.
• Flexible working / hybrid working.
• Monthly supervision for support / personal development.
• Robust induction and training programme with an organisational commitment to ongoing training and personal development.

About JETS
The Jockeys Education & Training Scheme is a successful registered charity (Number 1149018) that provides career coaching, mentoring and practical career development training to professional jockeys, recently retired professional jockeys and  beneficiaries of the Injured Jockeys Fund.
This year is the 30th anniversary of the charity and the past twelve months have been the busiest in our history.  Our highly regarded, long serving Manager is leaving after 23 years and as we embark on an exciting new chapter, we are seeking a commercially minded and dynamic Manager to continue our vital work with the jockey community.
This post reports to the board of trustees with regular meetings in person and on zoom/teams.

JETS General Manager Job Description:

Industry 

• Work collaboratively with partners, The Professional Jockeys Association and The Injured Jockeys Fund.

• Attend industry and stakeholder meetings and conferences. 

• Build and maintain relationships with key industry stakeholders

• Work with The Jockey Training and Development Management Group and The Jockey Coaching Programme to ensure ‘joined-up’ and quality delivery of training and development to all claiming jockeys.

• Continue to embed dual career and CPD into the training and learning delivery for this cohort of jockeys and full professional jockeys. 

Building Jockey Relations 

•    To represent JETS at both Flat and Jump race meetings on a regular basis 
•    To attend Licence courses and CPD workshops at The British Racing School and The National Horseracing  College, and other venues.
•    To deliver drop-in IAG sessions on a regular basis at (one) of the IJF rehab centres 
•    To pro-actively build and maintain a close rapport with current jockeys, particularly during injury periods and maintain contact with jockeys’ post-race riding career.

Career Coaching and Training

• To conduct face-to-face (preferable) or remote introductory session and follow up sessions when needed to produce dual career and career development action plans as relevant 

• To advise on the production of suitable development and training/development course action plans, to research, advise and assist candidates in finding and accessing the most suitable course for their development.

• To put together and promote in-house training courses (using outside consultants/facilities as required.  For example, group media training, bespoke courses for candidates to access. 

• Signpost candidates where necessary to the relevant jockey support network organisation.

Recruitment/Job Search 

•    To assist with and compile CV’s for candidates and assist with applications and letters of application/cover letters. 
•    To conduct/arrange bespoke Interview Technique Consultations as required. 
•    To provide general advice on creative job search/networking/work experience/shadowing/Friends of JETS 
•    To monitor and advertise on JETS Job Board relevant racing and equestrian vacancies.  Liaise directly with employers, processing enquires from employers with potential vacancies.  Keep relevant candidates informed of opportunities. 

We are recruiting for a full time and part time Support Worker. A great opportunity to join a small friendly team. Are you empathetic towards and have passion, a commitment to working with those who have faced multiple disadvantages in their lives. Emmaus is a supported housing project that provides work opportunities, training and a place to call home. You will support companions (residents) living and working at Sussex Emmaus.

Project info:
Sussex Emmaus is a 58 bed supported accommodation project. We offer low to medium support for those who have experienced or may be at risk of experiencing homelessness. Emmaus supports people to work their way out of homelessness, providing a home for as long as someone needs it. Emmaus works with people who may have faced multiple disadvantages. This can include but is not exclusive to: homelessness; mental health issues; contact with the criminal justice system; historical substance and/or alcohol misuse; and domestic abuse.
Emmaus is a homelessness charity with a difference, we offer a home, work and a sense of belonging. For many people who have experienced homelessness, losing their self-esteem can be the most damaging part of their experience. Emmaus provides an opportunity to work; it can be valuable in rebuilding companion’s self-esteem and self-worth. 

Job Summary:
Provide support to Companions using a person-centred approach, both emotionally and practically, so they can live and work in the Emmaus Community. The role will involve using a Strength Based Practice model to encourage Companions to become resilient and fulfilled. Assist Companions to become independent and maximise their skills, where necessary accessing outside support and services. Where appropriate, in accordance with Companion requests, provide a move-on pathway that enables them to be ready to live independently. 
Promote and embed a proactive approach to equality and diversity, by example and approach, with a commitment to treat all staff, volunteers, visitors and Companions with equity and respect.
Please see the Support Worker Job Pack for more information about the role, you can also find this on the Emmaus Brighton and Hove website and the Emmaus UK website. 

Position Training & Prevention Manager

Salary £37,000–£40,000

Remote/Hybrid Hybrid (3 days/week in Croydon + travel across South London)

Days in office 3 days per week in Croydon
 

Overview and key points on the role
As the Manager of our Training & Prevention team you will lead and grow our Training & Prevention offer.
 

You will focus on the development and management of training to a range of audiences, including internal staff and volunteers, and other frontline professionals. 
 

You will also manage our sexual violence prevention work in schools, colleges, and universities, coordinate our Service User Advisory Group, and supervise two Training & Prevention Support Workers.
 

This is an exciting opportunity for someone passionate about trauma-informed, intersectional practice, with experience in education, facilitation, and leadership within the violence against women and girls sector.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
 

RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in management and leadership roles in the violence against women and girls movement.
 

All positions are located in the UK and require the right to work in the UK.

How to apply

Please apply with an up-to-date CV and cover letter (of up to 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience
 

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can to residents and our partners such as secondary care. Hospitals need to free up beds by discharging patients who do not need to remain in hospital. Despite the pressures we want discharges to be safe, successful and as painless as possible for patients. We also want to ensure a patient is not readmitted into hospital. 

The Hospital Discharge Community Support Coordinator will match Age UK Lambeth (AUKL) volunteers and partner organisation volunteers to support a patient's discharge. Volunteers could provide support with transport, practical support such as food shopping or completing home safety checks. Upon discharge volunteers may continue supporting patients for up to 4 weeks, providing support in person (at the individual's home or in the community) and over the phone, linking them into support services and helping them access the community to prevent hospital readmission.

What you’ll be doing?

1. Oversee the development of a new, inclusive volunteer programme that offers a range of diverse and challenging volunteer roles to support patients leaving hospital and once settled home. 

2. Work in partnership with the VCS to create 100 volunteering opportunities to support hospital discharge.

3. Using the volunteer platform, Care for Me, track allocated tasks to ensure they’re completed. Monitor volunteer reports to review the support and work delivered under the project.

4. Develop and maintain strong working relationships with King’s College Hospital and Guy’s and St Thomas’ Hospital to ensure appropriate referrals are made into the service.

What you’ll benefit from

• Flexibility - this is a hybrid role with lots of community engagement and the chance to manage your own working day 

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff team 

The Company seeks an experienced Income Generation and Fundraising Manager to join this dynamic and highly driven company to help us diversify and grow our income across corporate partnerships, individual giving, philanthropy and trusts and foundations.

This is a newly created part-time opportunity - for six months in the first instance, with the intention to be extended to two years plus - for an experienced, motivated and committed person who can develop and lead a strategy and delivery plan to realise our ambitions.

About Us At Bath Cats and Dogs Home, we believe that every cat and dog should have the opportunity to enjoy a healthy life and a happy home. None of this is possible without the generosity of our supporters and the skill of our fundraising team, who ensure we have the income to deliver our vital work. By acquiring and stewarding those who share our passion for animal welfare, we can continue to make a real difference. This is an exciting moment for us – with the renovation of our main office complete, we’re working in a fully collaborative space, As leaders in animal welfare, we’ve also upgraded our Vet Suite, Animal Intake, and Rehoming rooms to speed up recovery, reduce stress for animals, and offer a better experience for those giving up or adopting pets. Alongside this, we're shaping a bold new strategy for the future of Bath Cats and Dogs Home.

The Role Due to investment in the Corporate, Community and Events team you will spearhead the expansion of our Corporate and Community Giving portfolio. This role involves enhancing relationships with current donors, partnerships with new businesses, and playing a critical role in our Fundraising & Trading Department. You will be instrumental in managing income streams projected to raise £150,000 this year, with ambitions for future growth. Your role will also encompass being a prominent figure in the community, delivering fundraising talks, and attending networking events and being an advocate for Bath Cats and Dogs Home.

About You You are a dynamic individual with a successful track record in corporate fundraising, capable of securing significant income through corporate and community events. Your skills include:

• Exceptional leadership and the ability to manage and mentor a team.
• Strong marketing abilities, both online and offline, to achieve financial and recruitment targets.
• Excellent public engagement and presentation skills.
• Proficiency in IT and CRM databases, ideally with experience in Raisers Edge.
• A deep-seated passion for animal welfare and alignment with our values.

This role includes some evening and weekend commitments for which TOIL will be given, we work flexibly around core hours. If you are passionate about animal welfare and possess the drive to lead and inspire, we would be thrilled to consider your application.

Join us at Bath Cats and Dogs Home and make a tangible difference in the lives of animals every day.

Supporting the Chief Executive and Chief Operating Officer, the Governance Manager will be responsible for ensuring that effective governance arrangements are in place across the organisation providing key support to the Institution in achieving its strategic and operational goals, and will drive innovation and a culture of continuous improvement in governance processes and procedures.

The Governance Manager will ensure effective management of the Board of Trustees, Congress and Committees of the Board, and will ensure that the Institution complies with its governing documents, relevant legal and regulatory requirements, maintaining compliance with all matters of charity and corporate governance.

Requirements

Organisational governance & compliance

• Provide advice and guidance to the Chief Executive, Senior Leadership Team and Board of Trustees on all governance related matters, including the interpretation of IChemE’s governing documents to ensure excellent governance across the organisation.
• Continuously monitor developments in charity good governance practice, identifying areas for improvement in IChemE’s key governance processes and procedures.
• Effectively manage and communicate any changes in legislation or requirements of the charity commission and other relevant bodies.
• Ensure fulfilment of the governance requirements for all legal entities within IChemE including filings, returns, resolutions and maintenance of records and registers.
• Work with the Head of Finance & Compliance, and others, to ensure controls are embedded and compliance to IChemE’s governing documents is monitored escalating any non-compliance or risks as appropriate.
• Manage IChemE’s internal Corporate Information SharePoint site, ensuring version control of all documents and that information is readily available to internal users.

Governing documents

• Ensure that IChemE’s governing documents (including Royal Charter, By-Laws, Regulations and organisational policies) are kept under continual review, in particular to ensure compliance with, and reflect any changes required by, charity regulators.
• Manage the approval, communication and any necessary ballot for changes to the governing documents for all legal entities within IChemE.
• Regularly review IChemE’s committee structure and Scheme of Delegation to ensure they remain appropriate to meet the needs of the organisation.
• Ensure all committees and sub-committees / panels are properly constituted with clear Terms of Reference in place which are regularly reviewed an updated.

Board of Trustees, Congress and Committees

• Schedule all meetings of the Board of Trustees and committees to fall at strategic times during the year to enable in-depth consideration of agreed agenda items and efficient flow of information and decisions.
• Manage the preparation of high-quality Board and committee papers to facilitate effective discussion and decision making.
• Manage the effective running of Congress, IChemE’s member advisory body to the Board of Trustees.
• Provide follow-up to the Board, committee and Congress meetings through dialogue with senior colleagues and by moving forward outstanding action points.
• Lead on the succession planning and recruitment for the Board of Trustees, and Congress, managing the election process and any necessary ballot of members.
• Work with the Volunteer Engagement Manager, and others, to manage the effective succession planning for all committees.
• Manage the Board of Trustee and Congress induction programme and any ongoing training and development.
• Provide ongoing assessment of the effectiveness of the Board of Trustees and Congress.

Legal support

• Develop and maintain IChemE’s contract management procedures.
• Review contracts and advise colleagues on contractual terms.
• Liaise with IChemE’s external legal advisors for support as and when required with the review of or preparation of contracts and agreements.

Other information

This is a permanent full-time role based on 37.5 hours per week working Monday through to Friday, but a degree of flexibility will be required to meet business needs. The position is based in the Rugby UK office (CV21 3HQ).

Only candidates eligible to work in the UK will be considered.

Starting salary will be circa £45,000 per annum (depending on experience) plus benefits which includes an excellent pension scheme.

The closing date for all applications is Sunday 25 May 2025. Please note that IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish.

Please note that incomplete applications will not be reviewed.

Interested in managing the CRM database of an International Development Charity? You will help deliver continuous improvement to the CRM system and data quality within it. You will need to be able to effectively analyse and configure the CRM system, adding new fields as and when approved via a change approval process.

Mothers' Union is a global Christian movement working with people of all faiths and none to develop communities, strengthen families and advocate for change. Our members are active in 83 countries and work tirelessly to serve their communities to build a future where everyone thrives.

The Role

We have recently launched our new CRM based on Microsoft Dynamics 365, and are looking for a CRM Manager to join an end user Charity in Central London. The Charity has a direct front end CRM user base of around 30 staff. It also has a power platforms bespoke portal for between 64-120 regional staff to login to, who contribute to the membership programme, creating new memberships and managing the renewals process which happens each year. It also has a power portals Donation portal which directly integrates to Dynamics 365 and Business central. This role is to support our internal staff (30) and external Staff (120) with the day to day activities ensuring business processes are fit for purpose and seek out possible improvements in the long term roadmap.

Key Functional Areas

• Data architecture– Lead on the review and structure of data on CRM.
• Systems Governance - Ensuring system best practices are followed, producing dashboards to identify common errors to follow up with users offering tailored training for common issues.
• Training and Support - training of new members, ongoing training and refreshing areas where common issues are found in regular training sessions all staff and portal users can attend.
• Information Governance and Data Protection - Ensuring data is kept up to date and added in the correct formats and standards. Leading on data compliance and legalisation for the charity

Please refer our job description for more information

Key skills & experience we are looking for

• 3 years’ CRM experience with at least 2+ years experience with administering Dynamics CRM/365/2016.
• Proficient in Microsoft Office 365.
• Experience in systems and requirements analysis/Systems documentation.
• Managing issues and maintaining issue management systems.
• Microsoft Office 365 automation, including Microsoft Flow.
• Business Process Modelling Notation (BPMN).
• Business Central.
• Power BI.

Benefits

• 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers’ Union.
• Employer pension contribution of 6.5%.
• Enhanced maternity, paternity and adoption pay.
• Two volunteering days per calendar year.
• One away day per calendar year.
• Enhanced sick pay.
• Bereavement leave & Compassionate leave
• Season ticket loan.
• Cycle to work scheme.
• Employee assistance programme.
• Eye care voucher and an allowance towards glasses.

Work Location/Hybrid Working Pattern

This role will be based at our Head Office in central London. Mothers’ Union operates a hybrid working model. Staff are required to work an aggregate minimum of 90 days per calendar year (pro rata for part timers) at our Head Office, Mary Sumner House in central London. Tuesdays are our anchor days where every staff member is expected to be at the office. The 90 days includes anchor Tuesdays. In addition, Thursday is a core working day where part time staff are expected to work, either at home or from the office as needed.

How to Apply

If you are interested in this position, please apply by sending your CV and a Cover Letter via Charity Job. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note – only applications with a cover letter, alongside a CV, will be considered.

Application Deadline

The deadline for applications is 23 May 2025 at 5:00 pm. Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will be conducting interviews for suitable candidates as we go along and may fill the role before the closing date.

Equal Opportunity

Mothers’ Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2025, will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The successful candidate will be involved in leading and co-ordinating the delivery of Crohn’s & Colitis UK’s research strategy including our programme of grants, and our work to support increased patient and public involvement in research.  They will work with the Director of Services & Evidence and Head of Evidence & Research to support the charity’s involvement with external research bodies and contribute to the leadership, planning and delivery of cross-team projects, helping to influence and meet our strategic objectives.

About You

We are looking for someone who has proven experience of delivering successful research funding and patient and public involvement research activities.  The successful candidate must be adept at establishing and maintaining effective relationships with external stakeholders and comfortable working with operational performance metrics, and implementing strategies and objectives for the organisation.  Ideally your background will be in health care or working in a medical charity and you’ll be educated to degree level or equivalent.  Given this role will involve managing and providing leadership to the Research team, prior management experience would be an advantage. Whilst not essential, a knowledge of the needs of people affected by Crohn’s and Colitis would be beneficial also.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home, although there will be times when you will need to travel to events/conferences. You will be required to attend two Directorate days each year and occasional face-to-face meetings with your team or our partner agencies. In addition, the charity meets four times annually at its office in Hatfield (or a location in London) for its’ ‘All Staff Together’ days, at which attendance is mandatory.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to the applicant residing in the UK and a valid right to work in the UK being provided.

The Talent Set are delighted to be working with a fantastic Children’s charity to find their Individual Giving Manager.
The charity offers a flexible working environment, with remote working and occasional travel to their London office for meetings.

This role will take the lead on the day-to-day operational delivery of fundraising campaigns, including campaign planning, financial management, working across teams and departments and line management. This role will focus on managing the warm programme, bringing in around £1.2 million per year. Also, supporting the recruitment and stewardship of donors to achieve the best supporter experience.

Key Responsibilities:

· To assist the Senior Individual Giving Manager to develop and implement an effective supporter acquisition and development strategy to maximise the lifetime value of supporters and the long term sustainable net income raised.

· To manage income and expenditure budgets on a monthly and annual basis.

· To lead on the development and implementation of an effective programme to recruit and develop supporters using a range of channels, including but not limited to direct mail, telemarketing, face-to-face fundraising, DRTV and digital, and products including cash, raffle, regular giving, weekly lottery.

· To line manage up to 3 direct reports.

· To project manage several projects and fundraising campaigns simultaneously as directed by the Senior Individual Giving Manager.

· To support, implement and promote the charity’s Fundraising strategy and vision.

Person Specification:

· Substantial direct marketing experience, ideally gained in a large organisation, and a strong understanding of Individual Giving fundraising, with a track-record of success.

· Significant experience of managing print-led fundraising campaigns, plus at least two other channels such as email, social media, telemarketing, F2F, DRTV.

· Experience of planning, implementing and evaluating Individual Giving campaigns/projects, including both fundraising appeals and strategic or process change projects.

· Understanding of how to effectively manage and motivate direct reports.

· Experience of developing and managing complex project budgets.

· Experience of using internal performance data and insight to inform future planning, including compiling reports and evaluations, and an understanding of a test and learn approach.

· Experience of working with colleagues across corporate departments to achieve common goals.

· Experience of external agency management and evaluation.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Join us in our mission to power the potential of young people

Global Fund for Children (GFC) works to build a world where all children and youth are safe, strong, and valued. Since 1994, we have supported more than 1,000 local partners to reach more than 11 million children, and we’re working with new organizations all the time. With unique missions and culturally relevant approaches, GFC partners fiercely pursue our shared vision: securing a safe, vibrant, and equitable future for all children and young people.

You will join a multinational team of caring and committed individuals who believe in investing in bold ideas to help our local partners deepen their impact and advocate for children’s rights. We value courage, excellence, learning, partnership, and inclusion, as well as kindness and passion. Our partners’ visions for change inspire all we do. Feedback and learning inspire us to constantly improve, and we strive to be youth centered.

Role Overview

This is an exciting opportunity to be part of a team that values creativity and impact and where your work directly contributes to powering the potential of children and young people.

This role contributes to the delivery of the key objectives of the Marketing and Communications team:

• To increase awareness of Global Fund for Children’s work (the number of people who ‘see’ and ‘think’ about our work).
• To increase the number of opted-in email subscribers.
• To convert supporters from people who ‘do’ (follow us on social media, sign up to the mailing list) to people who ‘care’ (fundraise, donate, take an action, share and create user-generated content).

You will be responsible for creating high quality, engaging and original content for various channels, including reels, carousels and posts for Instagram, Facebook and LinkedIn. You will be keen to develop and establish new communities on other channels as the social media landscape changes.  Translating the work of our grassroots partners and GFC staff into powerful social media narratives, you will produce content that is aligned with our mission and ensure that we are maximising the potential of our digital channels to grow our supporter base and build a growing global movement.

You will collaborate with graphic designers, videographers, various digital agencies and colleagues around the world on a daily basis in undertaking your role coordinating campaigns and our daily social media schedule.

You should have a passion for staying up to date with industry trends and innovations, a track record of creating content aligned with cultural moments and a knowledge of how popular culture can drive social change. You will be skilled in producing viral content and driving actions and donations through social media.

To that end, you will also play a role in building relationships with our growing network of Global Ambassadors who use their networks and influence to raise the profile of our work and inspire their communities to take action. You will also provide support in managing relationships with our Global Ambassadors and other key influencers to maximise content opportunities and community building.

You will be focused on results and data. You will understand our key audiences and community building objectives and play a key role in growing the brand and profile of GFC and GFC leaders. You will be focused on analysing the performance and results of your work in order to inform future priorities. You will work with the team to generate and report back against our monthly KPIs.

If you are bursting with new ideas, care about supporting grassroots partners all over the world to power the potential of children and young people and have a passion for using popular culture and trends to drive social changes, we’d love to hear from you!

You don’t need to have experience working in social media in the charity sector, but you do need to have demonstrable skills in creating engaging content, growing followers, working collaboratively and converting engagement to donations and actions.

Position Responsibilities

Social Media Management and Digital Content Creation

• Support the execution of an integrated strategy for our social media channels including leading on content planning and creation, posting and analysis.
• Staying on top of trends and learning from analytics to create compelling and engaging content that meets agreed KPIs.
• Develop and produce high-quality multimedia content for various platforms, including social media, websites and email campaigns.
• Edit raw footage into finished videos using industry-standard software, ensuring alignment with brand guidelines.
• Support on digital ads delivery.
• Support in managing relationships with digital agencies.
• Support other teams across GFC to use social media as a method to engage and communicate with key audiences and stakeholders. 
• Work with colleagues on managing third party specialists (freelancer or agency) to maximise our website maintenance and development, digital projects, paid advertising to ensure good return on investment and that objectives are met on time and on budget.

Email Marketing

•  Act as social media content lead for major campaigns and fundraising activities
• Recommend and execute social media strategies to achieve fundraising and campaign objectives and KPIs. 
• Support the delivery of the Marketing and Communications team email marketing programme to meet agreed open and click-through rate KPIs.
• Support the team to build, design and send acquisition and retention emails using the email distribution system (Pardot).
• Support the review and analysis of email marketing results, report and evaluate overall and specific campaign success.

Global Ambassador and Influencer outreach and support

• Lead on delivering the Global Ambassador engagement strategy and influencer engagement activities.
•  Support the cultivation of existing and new influencers and Global Ambassadors. Work across teams to coordinate asks/outreach and ensure relationship managers are briefed and supported to deliver cultivation plans.
• Work with colleagues across the organisation to identify new potential celebrity supporters and influencers, develop one-pagers and coordinate sign-off process and develop recruitment plans to bring them on board.

Project management

• Lead and co-lead specific digital campaigns and projects throughout the year.
• Manage and catalogue digital assets (photos, case studies and videos) and upload them to digital asset management system.
•  Along with your colleagues, make sure that ‘Safer Communication’ and safeguarding are at the heart of all our asset collection and creation. Undertake your work in line with the safeguarding policy and best practice for marketing and communications work.
• Undertake any other duties appropriate to the post as required by your line manager.

About You

Essential experience and skills

•  A strong knowledge of social media trends and passion for creating engaging content.
• Significant proven experience of managing social media channels to achieve goals and objectives.
• Strong understanding of storytelling, pacing, and visual aesthetics.
• Passion for digital communications and social media platforms, up to date on the newest trends and excited about finding new creative ways of communicating.
• Proficiency in video editing software such as Adobe, Premiere Pro and Final Cut Pro.
• Proficiency with graphic design tools like Adobe Photoshop and Illustrator.
• Proficiency in using Canva
• Using an email marketing system (GFC currently uses Pardot)
• Working with a website content management system (creating webpages)
• Experience of using analytics insights (social media or Google Analytics for the website) to create reports. An ability to use these reports to make informed decisions when planning content based on what has performed well in the past.
• Working on multiple projects and juggling deadlines effectively.
• Calm under pressure.
• Creative and entrepreneurial, identifies and maximises opportunities
• Excellent communicator, written and oral
• Accountable team player, who can work across a multi-disciplinary team
• Analytical mind, constantly seeking to improve results and achieve goals
• Flexible and willing to learn
• Motivated to build and nurture positive professional relationships

Desirable experience and skills

• Knowledge of SEO best practices and how they apply to video content.
• Understanding of social media algorithms and best practices for content distribution.
• Experience of project management
• Some knowledge of/experience of setting up digital ads
• Experience of working in a hybrid setting across a variety of time-zones
• Working with a development/fundraising team to deliver financial goals or partnership deliverables
• A passion for the work of Global Fund for Children and the power and potential of children and young people.

What we offer you

Our team dreams big.

We work together to build a world where all children and youth are safe, strong and valued.

GFC fosters a caring work environment that promotes collaboration, respect, and professional development. We set standards of excellence and quality in our work, firmly believing that children and youth deserve the best we can offer.

We believe that every person has equal rights, and we affirm the diversity that enriches our globalized world. In line with these core values, it is our policy to actively seek diverse candidates from a variety of backgrounds who are committed to Global Fund for Children’s mission.

Our values shape our vision, guide our daily decision making, and signal to the world what to expect when you encounter Global Fund for Children. We hold ourselves to these values to best serve our local partners and the children and youth they support. We attract talented people from all over the world because we believe deeply in living our values.

Terms and Conditions

Salary: This role is open to candidates from any location. If the candidate is based in the UK, the salary will be c. £50,000

Terms: Full-time contract, home-based with attendance from time to time at the UK office in central London when necessary or requested to deliver work plans. 

Weekly hours: 35 hours per week

Flexible Working Location: This position is open to candidates from any location, but you must be able to collaborate easily, on a daily basis, with key colleagues (currently UK, Spain, Kenya) in the Marketing and Communications team.

Holidays: 30 days annual leave and eight public holidays. The basic annual leave allowance increases to 35 days after four years continuous employment.

Learning: GFC encourages professional development as a part of our culture and values. GFC provides regular opportunities for training, collaboration, and mentorship. Employees may access professional development funds to support continued learning.

Benefits: We strive to build a culture that embraces care and wellbeing.

Our global employee benefits include:

• Private healthcare insurance plan with comprehensive medical, dental and vision coverage
• Generous paid time off (annual leave, enhanced sickness leave, wellbeing days, sabbatical leave, family friendly leave)
• Flexible work arrangements - remote/hybrid/compressed work schedules
• Pension plan contributions - employees are auto-enrolled on the GFC workplace pension scheme. 8% employer contributions with 4% employee contributions
•  Employee Assistance Services
•  Team Building and Social Committees

*Other benefits may apply, depending on the location of the employee

How do I apply?

In line with our values of courage, passion and inclusion, to apply for this role, please share your thoughts on the following three questions, along with your CV through the following link: https://global-fund-for-children.breezy.hr/p/d5029304d5d0

Please pay particular attention to the word limit for each answer.

1)  What excites you most about this role and how is it directly connected to your skills and experience (500 WORDS max.)

2)  Describe a piece of digital content you have created that you are most proud of. Please tell us why and what did it achieve? (500 WORDS max)

3)  What experience of safeguarding and safer communications would you bring to this role as it relates specifically to digital content creation and the execution of digital strategies? (500 WORDS max)

The deadline for applications is Tuesday 27th May 9am UK Time.

The first and second round interviews will be held during the first 3 weeks of June.

GFC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We particularly encourage applicants from communities that have historically been excluded from philanthropy and from under-represented groups including candidates who are LGBTQ+, from Black, African, and Afro-descendant or indigenous communities, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

We're looking for a kind, compassionate and resilient Service Manager to join our Learning Disabilities service in Newham.

£42,000.00 per annum, working 40 hours per week.

This role is maternity cover, the expected duration is 9 months.

Want to feel like you're making a difference? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Healthcare Cashplan through our partner Healthshield
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

What you'll do:

Leadership Accountabilities:

Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating customers to support staff (casework management)

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Have the ability to lead and motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure

For the full list, please see our website.

What you'll bring:

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Experience managing supported living and/or Registered services for adults with learning disabilities and autism

For the full list, please see our website.

Desirable:

Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We have an exciting opportunity for a Children's Independent Sexual Violence Advisor (CHISVA) to join the team. As a CHISVA you will deliver 1-2-1 support to clients in the community across Lancashire and at criminal justice locations as well as supporting our digital delivery to groups such as to the parents of children affected by sexual abuse and violence.

You'll be working between 9am to 6pm on a rota basis, with the opportunity to apply to work from home up to 2 days a week on a hybrid basis.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role offers help and support directly to victims and survivors of sexual violence, working to the national ISVA framework to provide support throughout victims criminal justice journey, or if they haven't reported the incident to the police, on their own recovery journey.

The role involves regular travel across Lancashire, and supporting victims and survivors directly at criminal justice hearings. This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

You will ensure victims and survivors receive ongoing continuity of support, advocacy and impartial advice and information including reporting to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pre-trial therapy and sexual violence counselling. They will need strong digital literacy skills and be comfortable presenting information to groups, usually via Zoom.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.