Supporter manager jobs

The Roundhouse is a world-renowned music and arts venue in Camden and a registered charity supporting over 10,000 young people aged 11–30 each year. 

Through creative programmes, studio access, mentoring, and professional development, it empowers young people to build skills, grow their confidence, and pursue careers in the creative industries. From its iconic main space, to our state-of-the-art Creative Studios open to musicians, filmmakers, podcasters and performers aged 13-25, to the newly opened Roundhouse Works, a dedicated creative centre for 18–30 year olds – Roundhouse offers the space, support, and resources to help young people thrive.

The Roundhouse’s 13-person fundraising team has recently increased its ambitious annual target, largely driven by strong performance from the Trusts and Statutory team. Operating within a successful mixed economy model, the charity benefits from a diverse range of income sources – including ticket sales, commercial hires, and an increasingly ambitious programme of grants and philanthropy.

Trusts and statutory funding is a core part of this model. This year’s £600k  Trusts target has almost been met, supported by a strong pipeline, multi-year relationships, and a wide portfolio of fundable work across employability, wellbeing, and diversity. The postholder will also be responsible for Arts Council England reporting.

With programmes closely aligned to youth sector priorities and policy initiatives, this role offers the opportunity to build on solid foundations and contribute to the organisation’s next phase of growth.

As Senior Trusts and Statutory Manager, you will:

• Lead and manage a successful team (Trusts and Statutory Manager and Coordinator), delivering and growing the team’s £600k annual income target
• Develop and maintain a strong pipeline of trust and statutory prospects by crafting compelling proposals, narratives, and packages of support
• Steward key long-term funder relationships, including Arts Council England, and take responsibility for accurate reporting and statutory funding compliance
• Identify and shape new funding opportunities across a broad portfolio, including youth employability, mental health, creative skills, and inclusion
• Collaborate closely with colleagues across Fundraising, Programmes, and Evaluation to ensure projects are designed with purpose, evidence, and impact
• Represent Roundhouse confidently and professionally in meetings with trustees, funders, and senior stakeholders

Ideal skills and experience: 

• Proven success in securing high five- or six-figure grants from trusts, foundations, or statutory funders
• Strong track record of creatively packaging compelling cases for support that align funder interests with organisational priorities
• Experience managing and growing funder relationships with a strategic and entrepreneurial approach
• Experience managing teams (formal or dotted-line) with a collaborative and supportive leadership style
• Excellent written and verbal communication skills, a skilled storyteller capable of crafting persuasive funding proposals and impactful reports
• Confidence engaging with senior stakeholders, including board members, funders, and programme leads
• Experience in youth sectors is desirable, as is familiarity with funders such as Paul Hamlyn Foundation, Garfield Weston, and bigger strategic funders
• A strategic thinker with energy, creativity, and autonomy, comfortable working in an environment where innovation and adaptability are essential
• Strong commitment to equity, diversity, and inclusion

This is a hybrid role with minimum 3 days per week at the Roundhouse office (Closest tube: Chalk Farm). Roundhouse offer flexible working options - please discuss with Laura Macnamara at QuarterFive, who we are partnering with for this appointment. 

Employee benefits include:

• 25 days’ holiday per year plus bank holidays pro rata, increasing after 2 years service up to 30 days
• Ability to buy up to 3 days annual leave
• Pension scheme – 4% employer and 4% employee contributions
• Cycle to Work, Tech and Home Scheme
• Season Ticket Loan
• Employee Assistance Programme (EAP)
• Enhanced Maternity, Paternity and Adoption leave
• Health Cash Plan
• Group Life Assurance
• Staff discount at the Roundhouse bar and café
• Complimentary staff tickets

Digital Marketing Manager

Maternity leave cover

c£50k

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

We’re looking for a Digital Marketing Manager (maternity cover contract) to join our friendly and collaborative marketing and events team. If you're an experienced digital marketer with a track record of leading campaigns that boost engagement and participation, and if you're excited by user experience, content strategy, and data-led marketing, this could be the perfect role for you.

It’s an exciting time to join BVA as we embark on a major digital transformation project to redevelop our website. If you have experience of working on similar projects - especially with a strong understanding of UX, content hierarchy, and user journeys - you’ll be well placed to help shape a platform that truly serves our members

This is a varied and challenging position, but one that’s incredibly rewarding. You might be working on a high-impact public-facing campaign to champion animal welfare one day; the next, you could be developing content that showcases the voices of our members and promotes the value of joining BVA. You’ll need to be a confident multi-tasker, comfortable managing several projects simultaneously while keeping an eye on performance, brand alignment, and strategic goals.

Key duties:

You’ll take the lead on a wide range of digital marketing activity. This includes planning and delivering creative, insight-driven campaigns; developing a content strategy that connects with our audiences; managing end-to-end website performance, SEO, and digital advertising; and driving engagement in initiatives like BVA’s annual awards.

You’ll also work closely with our partner organisations, developing joint marketing plans that effectively promote exclusive and discounted benefits for BVA members.

You'll be bringing a strategic mindset as well as strong practical skills - from writing engaging content, overseeing multimedia production, and optimising email campaigns, to interpreting data in GA4 to improve performance. You should be confident working across various CMS platforms and multiple channels, with an eye for accessible, user-focused design and messaging.

In return, we offer a supportive, kind, and creative working environment, where you'll be encouraged to bring fresh ideas, try new things, and grow your skills. We care deeply about the work we do - and we’re looking for someone who shares that vision.

Benefits

· Annual leave allowance of 25 days (excluding public holidays), increasing by one day per year up to a maximum of 30 days.

· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.

· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.

· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).

· Opportunities for learning and development.

· A wide range of discounts from leading brands via Perkbox.

· A number of staff social events throughout the year.

· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.

We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

How to apply

Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.

Closing date

5pm on Thursday 4 September 2025.

Interview and start dates

· First interviews will be held remotely on Monday 15 and Tuesday 16 September

· Second interviews will be held in person on Monday 22 September

· Start date will be around w/c 27 October.

No agencies please.

Providence Row has been supporting homeless and vulnerably housed people since 1860. For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with around 1,200 homeless and vulnerably housed people a year in London, offering an integrated service of crisis support, advice and recovery programmes. 

About the role

• To account manage a portfolio of corporate donors. Ensuring regular communications with corporate partners through phone, e-mail and face to face meetings to ensure targets are met and strong, lasting relationships are developed.
• To assist with all levels of corporate administration, including; thank you letters; certificates; project reports; updating all correspondence and meeting information within the CRM database.
• Create and implement tailored stewardship plans to maintain and grow existing corporate relationships.
• Undertake appropriate research and briefing (for self and others) in preparation for initial meetings with potential corporate supporters, demonstrating agility and creativity along with comprehensive knowledge and understanding of Providence Row’s organisational strategy and services offering when engaging with potential partners.
• To support with corporate volunteering activities both on and offsite, ensuring volunteers have an engaging and impactful experience.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

 To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Team: Change

Location: Remote

Work pattern: 35 hours per week, Mon-Fri

Salary: Up to £60,323.56 per year

Contract: 18-month fixed-term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Programme Manager - Technical:

- Lead, plan, and deliver strategically significant technical programmes across the organisation

- Collaborate closely with the Change & Project Management Team and Head of IT & Data

- Apply structured programme management methodologies to ensure delivery within scope, schedule, and budget

- Drive meaningful and sustainable organisational change through programme outcomes.

- Support the implementation of IT foundations work, bridging technical execution and strategic oversight

- Provide subject matter expertise in IT projects and digital transformation initiatives.

- Operate as a hands-on leader, ensuring alignment between technical delivery and strategic goals

About the Change team:

The Change and PMO team sit within the Finance & Shared Services Directorate.  The team are responsible for the development and delivery of strategic projects and programmes and the successful adoption of change at Cats Protection. It’s a very exciting time to join Cats Protection, with an ambitious 10-year strategy and significant investment in the areas of change and improvement required to get us there.

What we’re looking for in our Programme Manager - Technical:

- recognised programme management qualification

- Solid IT knowledge, with understanding of key functions and their role in successful project delivery

- expert in IT and digital transformation, with experience in a similar role

- experience of designing strong change management techniques into programmes

- experienced in embedding effective change management into programme design

- experienced in programme design, reporting, and managing complex multi-project environments with interdependencies and diverse stakeholders

- experienced in managing and developing teams in both direct and matrix environments

- confident engaging with technical specialists on various technical matters

What we can offer you:

- range of health benefits

- 26 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more, which you can learn about

Application closing date: 1st September 2025

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. anonymised application form
2. video screening
3. virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

The Talent Set are delighted to partner with our client on a fantastic permanent role for a Supporter Acquisition Manager. This critical position focuses on driving growth and recruiting new supporters, with a key emphasis on expanding the digital acquisition stream. The ideal candidate will bring digital acquisition experience and a strong understanding of how to engage with diverse audiences

Key responsibilities:

• Develop and implement a comprehensive digital strategy to acquire new supporters
• Grow the unrestricted fund through public fundraising campaigns and brand investments
• Work closely with the Public Fundraising Officer to plan and deliver successful campaigns
• Build and maintain relationships with key stakeholders, including the Board and other internal teams
• Analyse and report on campaign performance, identifying areas for improvement and opportunities for growth
• Collaborate with the F2F Agency to ensure seamless integration and maximum impact
• Develop and maintain a strong pipeline of potential supporters, with a focus on long-term relationships

Person Specification:

• Proven experience in supporter acquisition, with a strong track record of growth and success
• Digital experience and understanding of how to engage with diverse audiences
• Proven track record of success in acquiring new supporters and growing unrestricted funds
• Excellent communication and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making
• Ability to work in a fast-paced environment and meet deadlines
• Strong partnership and collaboration skills, with the ability to build and maintain relationships with key stakeholders

 What’s on Offer:

Salary: £45,000- £48,000

2 days a week in their London office

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Senior Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Senior Support Coach

Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

About the Role

We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. 

You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities further Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing specialist advice and guidance to the team and residents
• Acting as the first point of contact in the absence of management
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
• Deputising for management when required. 

About You

We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.

As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered.

We’re looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role:

This is your chance to begin a career that changes lives – starting with your own. At Single Homeless Project (SHP), we believe in developing new talent and giving you everything you need to thrive in the homelessness sector. As a Trainee Project Worker or Trainee Floating Support Worker, you will be part of a mission that helps people across London – in Westminster, Lewisham, Camden and Islington – move from crisis to stability and towards a life they can truly enjoy. From day one, you will be supported by experienced colleagues and immersed in a training programme designed to give you the skills, confidence and knowledge to succeed.

In our supported accommodation services, you will work directly with residents, building trust, encouraging progress and providing the practical support that makes independence possible. As a Trainee Floating Support Worker, you will travel across London to meet clients in their homes and communities, tackling housing issues, supporting health and wellbeing, and helping them achieve personal goals. The work is varied, fast-paced and deeply rewarding, with every shift – whether early mornings, late evenings, weekends or bank holidays – bringing the chance to see real change happen.

With SHP, you are never on your own. You will learn from some of the most dedicated and knowledgeable people in the sector, gaining expertise in areas from housing and benefits to mental health and recovery approaches. You will see first-hand the impact of your work, from someone securing stable housing to taking their first steps into training or employment. As you progress through the Trainee Programme, your salary will increase at six and nine months, reflecting your growth and achievements. This is more than just the start of a career – it is the beginning of a journey where your skills, passion and commitment will transform the lives of homeless Londoners, while opening up a future of endless possibilities for you.

About you:

You do not need to have previous or formal experience working in the homelessness sector or in a support role. We are seeking people with transferable skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we do. You will be ready to learn on the job and we will support you to develop your own learning and practice through a structured programme and teamwork.

We are looking for people who are creative thinkers, that are committed and motivated in inspiring our clients into leading successful lives.  In return, we will provide you with a comprehensive and engaging Trainee Programme. Involving ongoing support, trainee specific workshops and plenty of opportunity to learn on the job through formal training, reflective practice, service visits and working with experienced colleagues. The traineeship period will run up to 9 months with a possibility for a fast track at 6 months.  

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 31st August at Midnight

Interview date: Wednesday 10th, Thursday 11th and Friday 12th September 2025. 

This post will require an Enhanced DBS check to be processed for the successful applicant.

*We are seeking to recruit a group of trainees to form a cohort starting between October - November.   

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Supporter Acquisition Manager
Location: London (near Charing Cross) - Hybrid working (Tuesdays and Thursdays in the office)
Salary: £45,000-£48,000
Contract: Full-time, permanent
Hours: 37.5 hours per week
Grade: Professional Level 3
Application: Please send your CV to Philippa at Charity People

About The Charity
Over 1.1 billion people live with vision loss globally. Yet for 90% of them, this could have been prevented or treated. Our client is working to change this injustice by delivering sight-saving treatment, training the next generation of eye health professionals, and driving scientific breakthroughs.

The Role
As Supporter Acquisition Manager, you'll play a pivotal role in growing our individual giving programme. You'll lead on the recruitment of new supporters across a range of fundraising products and channels, both online and offline. You'll help shape and deliver multi-channel campaigns that drive income and engagement.

This is a fantastic opportunity for a data-driven, creative, and strategic fundraiser with a passion for delivering impactful campaigns and building strong relationships.

Key Responsibilities

Strategy & Planning

• Develop and deliver a long-term supporter acquisition strategy aligned with organisational goals.

• Lead on acquisition budgeting, forecasting, and ROI modelling.

• Establish KPIs and report on campaign performance.

• Collaborate on integrated campaign planning across paid, owned, and earned media.

• Manage supplier tendering and contract negotiations.

Campaign Management

• Oversee creative development and production for acquisition campaigns.

• Work closely with the Content Producer to ensure compelling content.

• Monitor and optimise campaign performance with internal and external partners.

• Manage supplier relationships and ensure high-quality delivery.

• Train fundraising staff to represent The Charity effectively.

• Collaborate with the Data & Insight Manager to inform targeting and segmentation.

Collaboration & Innovation

• Build relationships with global fundraising colleagues.

• Contribute to innovation and product development.

• Support digital transformation and website optimisation.

• Work with the Relationships and Partnerships team to develop donor pathways.

About You
You'll bring significant experience in managing large-scale supporter or customer acquisition budgets, with a deep understanding of direct and digital fundraising principles. Your track record includes delivering integrated acquisition campaigns across diverse audiences, overseeing creative development, and managing supplier relationships. You're confident in end-to-end project management, from campaign setup to evaluation, and well-versed in data compliance and working within regulatory frameworks.

Ideally, you'll also have experience in innovation and product development, and an understanding of international development issues. Personally, you're a results-driven and empathetic leader, known for building strong relationships and communicating effectively. You're curious, analytical, and resilient, with a collaborative and proactive working style. You demonstrate cultural sensitivity, align with The Charity's values, and are willing to travel internationally and work occasional evenings when required.

To Apply

Share a copy of your CV with Philippa at Charity People and if your profile matches what our client is looking for, we will be in touch with further details.

Championing supporter care across The Charity, you will lead on guaranteeing a high quality experience for our donors and supporters through their journey with us. Everything the team does is about ensuring CX excellence, from handling first communications and processing income, through to ensuring that an appropriate ‘thank you’ is received.

Responsible for a small team of both Central Operations and Supporter Care experts you’ll ensure that our community are placed at the centre of all we do. Working with Fundraising, Finance and Marketing you’ll ensure the smooth running of our campaigns and income reconciliation, implementing the workflows to get the right data into the CRM, acting as the central point between them and our technical teams (Website, Journeys, Finance and IT).

WHO WE'RE LOOKING FOR:

With boundless energy, passion and enthusiasm, you are the positive and welcoming face of the Charity, inspiring and motivating our supporters and encouraging their ongoing participation. You’ll work tirelessly to ensure that they receive the best possible service and see themselves as an integral part of our community.

You’ll have proven experience of working in a busy Supporter Care or customer-focused role, as well as being a people manager, with a good understanding of the fundraising environment. You’ll need a strong understanding of our systems, processes, fundraising options and services. You’ll also be responsible for inspiring excellent supporter care across the Charity, ensuring that our community is placed at the centre of all we do

KEY ACCOUNTABILITIES:

• With the support of the Head of CX, provide an exemplary core Supporter Care and Central Operations function, meeting agreed SLAs to maximise supporter engagement, stewardship and accurate income processing
• Oversee accurate daily and monthly bank reconciliation, working closely with the Finance and Fundraising teams
• Support initiatives to maximise engagement by calling supporters e.g. to welcome them to The Charity and to talk to them about Gift Aid
• Work with the Head of the CX team to create monthly reports to evidence progress and adherence to the team SLAs
• Manage complaints and assist other teams in responding to complaints, ensuring robust recording in the CRM
• Lead on new supporter care projects and activities
• Regularly review fundraising and complaint policies, updating documentation and processes as needed e.g. vulnerable persons policy
• Provide supporter care ‘consultancy’ for other teams and promote supporter care excellence
• Keep up to date on current fundraising regulations and legislation; share knowledge and best practice with the wider team
• Lead on planning, implementing and documenting team processes, striving to automate and improve wherever possible
• Facilitate and provide training to members of the team as required
• Support regular reviews of Gift Aid and ensure Gift Aid claims and income are maximised, working closely with the Finance team
• Identify volunteer opportunities and manage team volunteers, acting as a Volunteer Champion for the team

Main purpose of post
An Appeal Support Officer is required to support the activity associated with a
major appeal for the charity. The appeal will raise £1.85m enabling a step change
in our support of Weston Park Cancer Centre.
Reporting to and working closely with our Senior Major Donor & Philanthropy
Manager, Appeal Consultant and Head of Fundraising, you will support the
coordination of appeal activity planning, as we undertake the public phase of the
appeal.
Supporting our established Appeal Board, you will coordinate communications,
prospecting and stewardship management of our major donor growth
programme and portfolio, as we build up both our private fundraising phase and
undertake our wider public fundraising activity.
You will help bring together a range of different public fundraising activities
planned for the next 12 months.

Key Responsibilities
 Support management of the appeal prospects portfolio, including research,
due diligence checks, profiles development and relationship management
plans.
 Coordinate and manage the appeal plan, including all facets of both the
private and public fundraising phases, liaising with appointed agencies and
contractors.
 Directly support the Appeal Board with communication, prospecting and
donor management planning, under the direct supervision and guidance of
the Senior Major Donor & Philanthropy Manager and Appeal Consultant.
 Act as a single point of contact for public appeal enquires and coordination
of supportive fundraising activity across the internal teams.
 Assist in the formulation of personalised stewardship plans and establish
effective systems to collate information about prospective and current
major donors, ensuring compliance with charity law, fundraising policies
and guidelines, GDPR and our organisational policies.
 Work alongside the team and support appeal event activity, including
planning, communication and coordination of guests, attending events as
required.

Who you are
We are seeking an experienced and highly motivated Appeal Support Officer
who would relish the opportunity to work on a transformational appeal that will
help improve and save lives of people affected by cancer in our region.
Experience of charity work and fundraising would be an added advantage in this
role, but we need a confident individual who is not phased with bringing together
different elements of a campaign plan to achieve a defined result.
Playing a key, interim role in the appeal, you will be able to quickly absorb
information, suggest planning solutions and improve efficiencies, while
stewarding the appeal plan, monitoring risks and provide regular status
reporting.
You will share our values and join Weston Park Cancer Charity’s busy charity
team. Our Appeal Support Officer will play a vital interim part in our team and
help us to deliver our vision: a better life for those living with, and beyond, cancer
in our region. If you are interested in working on a transformational charity appeal that will make a real difference to the lives of thousands of people, we’d love to hear from you.

About you
 You will have strong interpersonal skills with the ability to build and hold
relationships with key stakeholders
 You will have significant experience in planning and coordinating a range
of activities, ideally from the charity sector.
 You are passionate about people and place: you want the best outcomes
for people in South Yorkshire living with and beyond cancer
 You will be able to work collaboratively to be part of a ‘One Team’ culture
 Able to manage your own workload and priorities to agreed deadlines
 Support and encourage harmonious internal and external working
relationships

Job title: Senior Supporter Engagement Officer

Responsible to: Fundraising Operations Manager

Salary: £30,900 FTE pro rata (£20,085 actual)

Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests

Annual leave: 30 days with 8 additional Bank Holidays pro rata

Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)

Closing date: 15th September - midday

About Action for ME

Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.

Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.

Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.

For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.

Job purpose

This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.

Key duties

• Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
• Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
• Lead on thanking donors, including making phone calls to donors as part of stewardship.
• Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
• Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
• Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
• Ensure excellent supporter care and maintenance of accurate database records.
• Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
• Work closely with the Philanthropy Manager to identify potential major donors.
• Develop innovative and creative ways of widening our supporter base and increasing donations.

Other duties

• To attend and contribute constructively to team meetings and other meetings as required.
• Supervise fundraising volunteers as required.
• Occasional attendance at fundraising events.
• To positively promote the work and activities of Action for ME at all times.
• To contribute to the team’s overall strategy, ongoing workplan and annual planning.
• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
• Act as an advocate for the Charity and its work.

Person specification

Experience and knowledge

• Minimum 2 years previous fundraising experience
• Demonstrable skills in stewarding supporters and donors.
• Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
• Experience of using a CRM database, preferably Raiser’s Edge
• Proven experience of effective donor stewardship approaches

Skills and Behaviours

• Excellent written and verbal communication skills including creating engaging donor communications
• Ability to work methodically, managing and prioritising a varied workload.
• Ability to use own initiative, work independently and to work well in a remote team.
• An understanding of data protection including UK GDPR related to fundraising
• An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).

Attitudes and values

• Enthusiasm
• Integrity
• Resilient

Key competencies

• Effective communicator
• Results driven
• Attention to detail

What you do
Main purpose of post
This is a senior and strategic role in our fundraising team. You will be
responsible for leading the development and delivery of our Individual Giving
strategy, ensuring sustainable growth in income from individual donors. You
will oversee the retention and stewardship of existing supporters and
implement creative, data-led campaigns to attract new donors across multiple
channels. You will line manage the Legacy and In Memory Manager, supporting
their growth and the success of these high-value income streams.

Key Responsibilities
Strategic Development and Planning
 Lead the development and execution of a multi-year Individual Giving
strategy.
 Develop and deliver an annual work plan to achieve agreed income
targets.
 Use data insights and donor segmentation to shape compelling and
effective campaigns.

Campaign Management
 Plan, manage, and evaluate a portfolio of Individual Giving campaigns
including:
o Regular giving
o Payroll giving
o Charity lottery
o Online and offline donor acquisition
 Test and implement new fundraising approaches to increase donor
conversion and value.
 Ensure all communications reflect the charity’s tone, values, and brand.

Donor Retention and Stewardship
 Design and implement supporter journeys that deepen donor
engagement and loyalty.
 Work with our Marketing Manager to oversee donor communications to
specific audience groups and stewardship activity, ensuring a positive
supporter experience.
 Monitor donor behaviour and lifetime value to inform stewardship and
upgrade strategies.

Legacy and In Memory Giving
 Provide strategic oversight of legacy and in-memory income streams.
 Line manage and support the Legacy and In Memory Manager to deliver
agreed targets and KPIs.
 Support the development of a legacy marketing plan to grow our legacy
pipeline.
 Support development of relationships with legacy pledgers and inmemory
donors

Budgeting and Performance
 Manage income and expenditure budgets for Individual Giving.
 Track and analyse campaign performance against KPIs and ROI targets.
 Maximise all gift aid opportunities within the agreed audiences.
 Report regularly to the Head of Fundraising on performance,
opportunities, and risks.

Cross-Team Collaboration
 Work with Communications, Digital, and Data colleagues to ensure
campaigns are well-coordinated, data-driven, and creatively delivered.
 Champion best practice in data protection and ethical fundraising.
 Stay informed on sector trends, regulations, and innovations in individual
giving.
 Ensure that all activities and contacts are managed through the charity’s
CRM (Raiser’s Edge)

Who you are
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Senior Individual Giving Fundraising
Manager will play a vital part in our team and help us to deliver our vision: a better life
for those living with, and beyond, cancer in our region.

About you:
 Strategic and data-driven mindset – able to develop long-term plans
and use insight to drive continuous improvement and income growth
across Individual Giving and Legacy streams.
 Exceptional communication and storytelling skills – confident in
crafting compelling donor messages that inspire giving and build lasting
relationships.
 Strong management ability – capable of supporting and developing
team members, fostering a high-performing, collaborative culture.
 Analytical and results-oriented – comfortable working with data and
KPIs to evaluate performance, inform decisions, and demonstrate impact.
 Supporter-centric approach – committed to delivering excellent donor
experiences with empathy, integrity, and a deep understanding of donor
motivations.
 Act as an ambassador for Weston Park Cancer Charity, reflecting the
objectives and values, and to always work in the best interests of the
charity.
 Support and encourage harmonious internal and external working
relationships

How to apply
Closing date: Sunday 14th September @11.59pm
1st Interview date: Thursday 25th September
2nd Interview date: Tuesday 30th September
Application format: Please send a CV and covering letter demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering letter will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than two
pages.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.
 

Main purpose of post
This is a senior role within the Fundraising team, responsible for driving forward
Weston Park Cancer Charity’s income generation strategy across key fundraising
channels, particularly within community fundraising, donor development, and
community partnerships. Working with the Head of Fundraising and community
fundraising team, you will lead the design and delivery of an ambitious and
creative community fundraising programme.
You will be responsible for managing a small, dedicated team of three, ensuring
high performance, innovation, and supporter-focused approaches that help us
grow our impact across the region.
This role combines strategic planning with hands-on delivery, ensuring that we
meet community income generation plans to achieve and exceed annual targets
currently c. £800k per annum.

Key Responsibilities
Fundraising:
 Lead and deliver an ambitious and creative community fundraising
programme, identifying new opportunities to engage individuals, groups,
schools, faith groups, sports clubs, volunteer fundraisers, and community
organisations.
 Maintain, develop and deliver a calendar of high-impact community
campaigns such as Time for Tea, that inspire participation, raise awareness of
the charity’s work, and generate sustainable income.
 Use insights and audience data to create tailored supporter journeys that
build long-term relationships, encourage repeat fundraising, and deepen
engagement.
 Harness audience data and insight to expand our fundraising reach,
increasing income in underserved areas of the region.
 Represent the charity at community events, delivering public talks,
stewarding key supporters, and raising awareness of WPCC’s work across
our region.
 Oversee the delivery of income and engagement targets, measuring impact,
evaluating outcomes, and embedding continuous improvement across all
community fundraising activity

Monitoring & Reporting
 Manage community fundraising income and expenditure budgets, ensuring
strong ROI and cost-effectiveness.
 Produce regular reports for senior leadership on performance, trends, and
forecasts.
 Ensure data is accurately recorded, monitored, and used to inform decisionmaking.

Team Management and Development
 Line manage and inspire team members.

 Provide support and guidance to the wider community and fundraising
team where appropriate.
 Set clear objectives, monitor performance and provide coaching and
development support.
 Foster a collaborative, motivated and high performing team culture.
 Uphold the commitment of the organisation to equality and diversity

Operational Delivery and Collaboration
 Ensure all community fundraising activities comply with legal, regulatory
and ethical standards (including Fundraising Regulator’s Code of Practice,
GDPR and charity law).
 Maintain high-quality supporter stewardship, using tools such as Raiser’s
Edge to monitor activity, analyse trends and report on outcomes.
 Take all reasonable steps to manage and promote a safe and healthy
working environment
 Work closely with the Cancer Support, Marketing, finance and Volunteer
teams to ensure joined-up messaging, delivery, and supporter experience.

Who you are
___________________________________________________
We are seeking an experienced and proactive Senior Fundraising Manager who
shares our values to join Weston Park Cancer Charity’s busy charity team. Your role
will play a vital part of our Fundraising team and help us to deliver our vision: a better
life for those living with, and beyond, cancer in our region. You will lead on the
development of an effective community fundraising strategy, to drive forward the
charity’s ambitious plans for change and growth in line with the 3 year strategy.
About you:
 Values-led fundraiser – Ability to develop and drive impactful fundraising
strategies that grow and diversify community income streams.
 Strong People Management – Proven experience in leading, motivating, and
developing high-performing teams.
 Exceptional Relationship Building – Skilled at engaging a wide range of
supporters, volunteers, and local partners with authenticity and empathy.
 Results-Oriented – Track record of meeting or exceeding income targets
through innovative and supporter-focused campaigns.
 Passion for Purpose – Deep commitment to improving the lives of people
affected by cancer, with a strong understanding of community fundraising’s
role in that mission.

Closing date: Sunday 14th September @ 11.59pm
1st Interview Date: Wednesday 24th September
2nd Interview Date: Tuesday 30th September
Application format: Please send a CV and covering letter demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering letter will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than two
pages.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process,

Urban Saints (formally known as Crusaders) equips youth leaders to disciple young people in today's changing world. Our vision is to see every young person given the opportunity to explore faith, wherever they are.

About the role

As our Support Care Coordinator, you will be the friendly and professional first point of contact for our valued Crusaders Associates, those who have been on the journey with Urban Saints since we were known as Crusaders. You’ll play a key role in delivering exceptional supporter experiences. Your work will help continue and build lasting relationships that inspire ongoing support for our mission from those who have journeyed with us over many years.

You'll be responsible for:

• Responding to associate enquiries via phone, email, and post in a timely, warm, and professional manner, with empathy and attention to detail throughout.
• Listening and responding to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
• Developing a programme to regularly thank donors for their support.
• Ensuring supporters feel valued and appreciated.
• Maintaining accurate supporter records on our CRM system, ensuring compliance with GDPR.
• Working closely with the Head of Development to ensure consistent messaging and supporter journeys.

The role is home-based with regular travel required to visit supporters and to supporter events across the UK.

About You

We’re looking for a compassionate and highly organised individual who excels in building meaningful relationships and delivering exceptional supporter care.

This post is subject to an Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010.

How to Apply

For full details, please see the recruitment pack. You'll need to send us:

• Your CV.
• A covering letter of no more than two sides explaining why you are a good match for this role, making reference to the responsibilities, skills and experience identified in the recruitment pack.

The closing date for applications is Friday 29th August, midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.