Supporter manager jobs

About the role:

At Single Homeless Project (SHP), we believe in the power of human connection to inspire change and shape futures. As a Project Worker at King George’s in Westminster, you’ll join a dedicated and forward-thinking team within our Multiple Disadvantage Services. King George’s is a 68-bed hostel and a key part of Westminster City Council’s Rough Sleepers Pathway, offering support to men with complex needs who have experienced prolonged periods of rough sleeping. Many of the people we support are navigating the impacts of long-term substance use, offending histories, and trauma that often began in childhood and continues to shape their lives.

This is a role where meaningful change happens every day - through conversation, connection and consistent support. You'll be working within a Psychologically Informed Environment (PIE), helping individuals move forward from deeply challenging circumstances towards greater health, independence and purpose. Whether you're building trust, supporting recovery, or guiding someone to find stability in housing and wellbeing, your work will have a direct and lasting impact.

It’s also the kind of role that builds you. At SHP, we invest in your growth just as much as you invest in the people you support. You’ll be part of a team that values creativity, resilience and compassion - where there’s space to develop, to lead and to build a truly rewarding career. If you’re looking to make a difference and grow in the process, this is where it starts.

About you:

• Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs. 
• An understanding of working with people using person-centred approaches. 
• The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector. 
• A flexible and creative approach to working with a sometimes hard to engage client group.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 31st August at midnight

Interview Date: Tuesday 9th September online via Microsoft Teams

PLEASE NOTE Suitable candidates may be invited to interview as applications are received on Friday 22nd of August online. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

Are you passionate about creating a supportive and compliant workplace where people thrive? Do you have a strong background in HR and want to play a key role in making a difference to the lives of animals and the people who care for them? If so, we would love to hear from you.

About Us

We are the RSPCA Halifax, Huddersfield, Bradford & District Branch, an independent and self-funded charity that has been supporting local animals and communities for over a century. Every year, we rescue, rehabilitate, and rehome hundreds of animals, while also delivering outreach and education to promote animal welfare and responsible pet ownership.

About the Role

We are looking for a Senior People & Compliance Advisor to join our team on an 18-month fixed-term contract. This role is vital to ensure our charity continues to provide a professional and legally compliant environment for our staff and volunteers. You will lead on employee relations, support line managers, and maintain compliance across our policies and processes – including GDPR, safeguarding, H&S and employment law.

Reporting to the CEO and working closely with the senior leadership team, you’ll be a trusted advisor across the charity. You will also provide direct support to staff, volunteers, and trustees.

Contract Type

Fixed-term, 18 months.

Location

Hybrid – 60-80% in the office (Halifax), with 20-40% from home. 100% office-based is also available, depending on the needs of the role and the candidate.

About You

You will be CIPD-qualified (Level 5 or working towards it) and have broad generalist HR experience. You will be approachable, well-organised, and confident in handling employee relations and ensuring compliance in a people-focused organisation.

You will share our values of compassion, professionalism, and integrity, and bring a collaborative, solutions-focused approach.

What We Offer

• Salary £35,000-40,000pa
• Flexible working arrangements
• A supportive, committed and values-driven team

Job Title: Hackney Infant Feeding Peer Supporter

Salary: £15,124.20 pro rata (£25,207 FTE)

Contract: Fixed Term until 31st March 2026

Working Hours: 21 hours per week 

Location: Hackney Borough Based, including Homerton Hospital

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday.

About us at the NCT

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood. 

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.  

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.  

NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.   

As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe.  

About the Role

You will be responsible for offering infant feeding support for parents within Hackney borough community, within Family hub settings as well as in Homerton Hospital. Some of the key responsibilities of the role include:

· Providing breastfeeding support to families within family hubs settings within Hackney and on the wards at Homerton            hospital.

· Support in delivering inductions for volunteer peer supporters. 

· To report any concerns or additional support needs of women to the NCT management team and/or Infant Feeding                 Lead for referral onto partner agencies as appropriate.  

· To attend regular supervision/support sessions. 

· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all          support is accessible and inclusive.

· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breast milk. The training can be undertaken within your working hours.

The role is 21 hours per week which will be predominantly Monday to Friday within the working day, however, will include occasional evening and weekends. This role is mainly based at family hubs setting across Hackney borough as well as in Homerton Hospital.

About you

· Are you willing to undertake our Peer Supporter training? (Requires experience in giving breast milk)

· Can you work at pace and juggle a number of different priorities?

· Are you passionate about supporting families to reach their parenting and feeding goals and contribute to their positive          wellbeing?

· Do you want to join an amazing Charity that supports parents across the UK?

· Would you like to be part of an amazing team of passionate staff?

If so, please don't hesitate to apply today!

What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support. 

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.   We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date for applications: 11th September 2025

Royal Economic Society (RES) is the professional membership body and learned society for the study and application of economics. The RES has been at the forefront of advancing economic knowledge globally since 1890 and has been foundational in building capability and excellence in the profession. With over 3,000 individual members worldwide and a dozen organizational members, we are one of the oldest economic associations in the world.  Increasingly we are focused on improving the public understanding of economics through engagement with schools and the wider public. Improving diversity, inclusion and professional conduct within the discipline is a key strategic priority of the Society. 

Job Overview

The Senior Communications Manager is responsible for developing and delivering the Society’s communications strategy to enhance its visibility, influence, and engagement with key audiences. The role ensures that the Society’s voice is clear, consistent, inclusive, and aligned with its strategic aims across all channels—web, social media, email, press, and publications. The role combines planning and budgeting with hands-on communications activity.

Key Responsibilities

Strategic Communications

• Develop and implement an annual communications plan to support the Society’s strategic objectives, including member communication and marketing of the Society’s activities events and programmes.
• Work with the CEO, senior staff and officers to shape key messages and deliver campaigns that enhance the Society’s visibility and reputation.

Digital and Print Content

• Manage the Society’s website, ensuring it is current, accessible, user-friendly, and engaging.
• Oversee the production and distribution of newsletters, bulletins, blogs, and reports.
• Write, edit, and commission content for various audiences, including members, academics, policymakers, students, and the general public.

Social Media and Brand Management

• Manage the Society’s presence on social media (e.g. X/Twitter, LinkedIn, YouTube), creating engaging and timely content.
• Develop multimedia content (videos, infographics, animations) as needed.

Media and Public Relations

• Monitor performance against income and other targets and report regularly to the Chief Executive and Board.
• Prepare briefings, proposals and reports for Board and committee meetings.

Internal Support

• Provide communications advice and support to staff colleagues and committees across the organisation.
• Collaborate with staff colleagues to ensure clear and effective promotion of RES activities and outputs.
• Develop communication toolkits, templates, and training to support wider staff and volunteer contributions.

Other

• Carry out any other tasks and responsibilities commensurate with the role and as reasonably requested.

Person Specification

Essential Skills

1. Significant experience in a communications role, ideally within a professional body, academic institution, or non-profit organisation.
2. Excellent written and editorial skills, with the ability to produce compelling, accurate, and audience-appropriate content across different formats and channels.
3. Strong skills in managing digital platforms, including websites (e.g. WordPress), email marketing tools (e.g. Mailchimp), and social media (e.g. LinkedIn, X/Twitter, YouTube).
4. Proven ability to develop and implement communication plans, manage multiple projects simultaneously, and meet deadlines with minimal supervision.
5. Experience in applying and maintaining brand identity across a wide range of communications outputs.
6. Strong interpersonal and collaboration skills, including experience working with internal teams, senior leaders, and external stakeholders.
7. Ability to monitor performance metrics (e.g. website, social media) and adapt communications accordingly.

Desired Skills

1. Knowledge of economics or higher education landscape.
2. Understanding of learned societies, professional associations, or membership organisations.
3. Experience working with journalists or managing media relations.
4. Awareness of equality, diversity and inclusion issues and how to reflect them in communications content and practice.

Application Process

Please send your CV along with a personal statement outlining how you meet each person specification point. Applications that have not linked the personal statement to the person specification points will not be considered.

Applications should be emailed to us by 9am Monday 8 September 2025. Late applications will not be considered. Interviews will take place week commencing 15 September 2025.

Join our dynamic team where your energy and resourcefulness will shine! We're on the lookout for enthusiastic, motivated individuals who are ready to make a real difference to the lives of tenants with learning disabilities and autism in Ulverston. As part of our friendly team, you'll be at the heart of delivering person-centred care, helping tenants engage in daily life and enjoy a wide array of activities.

Strong communication and engagement skills are essential, along with the ability to demonstrate unconditional positive regard for the young people we support. Maturity, responsibility, and confidence in a positive behaviour support framework are crucial.

Responsibilities include personal care, domestic tasks, and community activities like walking, swimming, and eating out. While prior experience is beneficial, an engaging, creative, and person-centred approach is vital. We value the personal skills and interests you bring, such as sports, outdoor pursuits, creative arts, music, and cooking.

Our service is easily accessible from Ulverston by car, bus, and train.

This role offers unique challenges and great job satisfaction for those looking to make a positive difference in others' lives. We provide relevant training, including accredited health and social care diplomas through our training academy. Flexibility in working hours, including evenings, weekends, and sleep-ins, is required. We offer opportunities for personal and career development, good conditions of service, and a supportive management culture.

This role is suited for experienced care workers, graduates, and those seeking a stimulating career in social care. You can choose to be paid weekly or monthly.

Vacancy Reference Number: 89009

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in, and eligible to work within, the UK.

We are looking for a caring, dynamic and highly motivated Service Manager to join our established team in South Manchester.

As Registered Service Manager you will lead the operational management of our services, therefore you must be an accomplished practitioner with experience and knowledge of working within the social care sector. Your role will be to ensure that the service users / tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. There will be full corporate support to assist with this role to ensure that our services are of the highest quality.

Vacancy Reference Number: 86552

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

Green Templeton College is a graduate community at the heart of the University of Oxford. It brings together students, academics and practitioners with a particular focus on business and management, health and medicine, and social sciences.

We are seeking a Regular Giving and Supporter Engagement Officer to take ownership of the Regular Giving Programme, including digital and postal appeals, stewardship materials, and initiatives such as Giving Day.

To succeed, you will need to have outstanding written and verbal communication skills with experience of producing persuasive content. In addition, you will have a proven ability to build positive relationships and engage confidently with a wide range of stakeholders, including alumni, donors, students and, academic staff.

We offer a unique working environment in the heart of the University of Oxford with a range of benefits including 6 weeks paid holiday.

The closing date is Tuesday, 26th August 2025 at 12 noon. Interviews are scheduled for w/c 8th September 2025.

To Apply, please click on "redirect to recruiter"

Green Templeton College welcomes applications from people from all sections of the community and are particularly encouraging those from diverse groups, such as LGBTQ+ and Black, Asian and Minority Ethnic candidates, who are currently under-represented in the college staff team.

Opportunity available to help make life better for carers 

GP Carer Liaison Worker - Bristol

Hours - 18.75 hours per week (2.5 days)

Salary - £26,140 per annum FTE (£13,070 actual)

Bristol – Hybrid working

Are you self-motivated, organised, empathetic, able to work independently and think on your feet, then you might want to consider joining a small team of like-minded people.

Our charity, Carers Support, works across Bristol and S. Glos to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our GP Carer Liaison Team.

Our GP Carer Liaison Workers work with GP practices throughout Bristol and South Gloucestershire to help GP staff become more carer aware, and to develop services to support carers. We also work directly with carers to provide information, advice and support.

We are looking for dynamic and creative individuals with proven experience in :-

• Information and advice work, including providing support and advocacy to individuals.

• working with individuals needing emotional and practical support.
• working in or with a health or social care environment.

• Experience of working in partnership with other organisations.

There’s lots more we could tell you, but why not apply and come and see for yourself.  If you’d like any further information, please get in touch.

Please visit our website for all the information you need and details of how to apply.  All completed applications should be returned to via email.

Closing date for applications is the 4th September 2025 @ 12 noon, with interviews at our offices in Fishponds on the 18th of September 2025.

We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities.  We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

The Individual Giving & Community Fundraising Manager will have an exciting opportunity to grow World Child Cancer’s individual giving. They will also lead on creating a donor experience that will ensure people can engage with us in lots of different ways, from a lottery or regular support, legacies, community fundraising and events (including the London Marathon).

The post holder will be responsible for:

• Managing and growing individual giving.
• Recruiting and stewarding individual supporters through existing channels.
• Helping to secure funding to invest in launching a World Child Cancer charity lottery.
• Stewarding participants to build a pool of regular givers, medium level donors, legacy donors and event participants.
• Ensuring fundraising data is effectively managed, analysed and utilised.
• Managing the challenge and community fundraising. Supported by the Fundraising Executive.
• Supporting the Fundraising Executive responsible for the planning and logistics for fundraising events.
• Working collaboratively with the other Fundraising teams and Marketing to ensure supporters get the best experience.

This is a hands-on management role so you will need to be prepared to do the work as well as managing. The post holder will be an ambitious, creative self-starter who is passionate about World Child Cancer’s programmes as well as our fundraising activities. They will work as well in a team as they do on their own and be happy to undertake administrative tasks as well as more complex fundraising projects. As a smaller organisation (circa £3m) everyone has to be prepared to support each other, so tasks may vary.

Role: Senior Partnerships Manager - Corporate

Location: Flexible working with a mixture of remote working and office based at Solar

House, 3rd Floor, 1-9 Romford Rd, London, E15 4LJ or home-based for the right candidate

Hours: 37.5 hours per week (part time hours will also be considered) 

Salary: £41,500 - £47,949 per annum depending on experience 

Closing date: Tuesday 26 August - 9am

Interviews to be held on an as and when basis and we encourage early applications to avoid disappointment 

There is a school attendance crisis with 1 in 5 children missing more than 10% of their schooling each year. This figure has doubled since the pandemic. They are missing weeks, months, even years of their education, severely affecting their future life chances.

School-Home Support looks beyond the classroom to tackle the underlying causes of school absence and get children back to school, ready to learn. Whatever it takes. 

We require increased funding to help tackle this national crisis and are recruiting to this senior fundraising role to help fund our new strategy. This is a fantastic chance to join our passionate, committed team and make your mark on one of the education challenges of a generation.

You

You will be a passionate communicator with a proven track record of inspiring organisations to support the charities you have represented. You will be confident in approaching and speaking with individuals at all levels in a business, understanding motivations and providing opportunities for them to deliver real impact to the families we support. You will be an inspirational team leader and relish the opportunity of working collaboratively to deliver against targets.

You’ll have previous experience of:

• Achieving income targets

• Successfully identifying and developing new funder relationships

• Motivating, inspiring and leading a team

We will aim to conduct interviews in person as far as possible. We may need to hold second

interviews, and you will be informed of this following the initial interview.

We are committed to maximising staff wellbeing and creating an inclusive, safe

environment where everyone feels comfortable bringing their authentic selves to work.

To find out more about our current initiatives and offerings, please view our EDI &

Wellbeing initiatives document.

As an employer we offer:

● Generous annual leave entitlement

● Comprehensive employee wellbeing programme

● Employee assistance programme

● Life assurance

● Pension scheme

We are an equal opportunities employer and welcome applications from all sections of the

community.

School-Home Support​ ​takes very seriously the duty of care to safeguard and promote the

welfare of children and is committed to ensuring that our safeguarding practice reflects

statutory responsibilities, government guidance and complies with best practice. Our

safeguarding policy recognises that the welfare and interests of children are paramount in all

circumstances. All roles at SHS are subject to an Enhanced DBS Check.

Are you passionate about putting an end to homelessness across Oxfordshire?

The Oxfordshire Homelessness Alliance (the Alliance) is a group of organisations (Local government, A2 Dominion, Aspire, Connection Support, Elmore, Homeless Oxfordshire and St Mungo’s) that came together in 2022 to deliver single homelessness services across the county under one contract.

Services delivered by the Alliance include the city and county outreach services for people experiencing rough sleeping, supported accommodation such as the hostel O’Hanlon House, shared dispersed supported accommodation, and homelessness prevention services.

The Alliance is commissioned through a pooled annual budget of c£3.8m which all District Councils in Oxfordshire, the City Council, the County Council, and the Berkshire, Oxfordshire, and Buckinghamshire Integrated Care Services, contribute towards. Oxfordshire County Council and Oxford City are the lead commissioners of the Alliance. 

As part of the initiative, the Alliance will deliver an ambitious housing led change programme which is seeing services remodelled to support and enable people to live in their own homes and fulfil their aspirations. 

This role is hosted by Connection Support which is part of the Oxfordshire Homelessness Alliance. The role will be guided by the work plan of both the alliance chair and the alliance commissioners.

The impact you will have

As the Oxfordshire Homelessness Alliance Programme Manager, you will play a pivotal role in making the alliance and the services it delivers a success. You will provide strategic and operational oversight and day to day leadership and management.

You will strive to improve the services that are delivered by working closely with the Alliance Leadership and Management Team, partners, commissioners, and organisations working to put an end to homelessness. Fostering and enabling a culture of continuous improvement will be at the heart of your work. 

Contract: Permanent

Hours: 30hrs to 37.5hrs per week

Salary: £42,322 - £47,949 per annum, dependent on experience. Please note that the salary displayed is the full time equivalent and will be prorated for less than 37.5 hours. 

Location: The role is a hybrid of home and office locations and a willingness and ability to travel and work at sites across Oxfordshire at least 2 days each week is essential.

Closing date: Friday 5th September

Interview date: Tuesday 16th September & or Wednesday 17th September, between 9.30am-5pm

About you

You have proven experience in developing, implementing, and evaluating change management programmes, ensuring delivery within agreed budgets and timeframes. You’re also confident in reporting on financial performance and using data to inform decision-making.

With excellent project management skills, you're passionate about working collaboratively across a wide range of stakeholders. You bring solid knowledge of programme planning and monitoring frameworks such as MSP, APM, PRINCE2, or similar methodologies.

Your strong communication and influencing skills enable you to build effective relationships, inspire confidence, and drive innovation—all of which support the success and ongoing development of the Alliance Change Programme.

A full driving licence and access to a vehicle is preferred; however, this is not essential as long as you are able to travel across Oxfordshire as required.

What we offer in return

Connection Support is committed to equality of opportunity, to being fair and inclusive and ensuring everyone is treated is valued, treated with respect and has a positive experience.

We welcome applications from all backgrounds and underrepresented candidates, including but not limited to Black, Asian, ethnic backgrounds, people with disabilities, neurodivergent people, LGBTQIA+, men, women, and people with lived experience of personally recovering from homelessness or other traumatic circumstances.

We have been named as one of the top 10 charities to work for in the UK by Best Companies and offer fantastic benefits including 30 days annual leave (pro rata for part time), plus bank holidays, sick pay, and an enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more. 

Should you need additional support with your application or require adjustments to any part of our recruitment process please don’t hesitate to ask. We are more than happy to help, drop us an email or call direct to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Purpose: The Fundraising and Admin Officer is responsible for delivering key administrative and fundraising activities that support the achievement of Vision Action’s income generation targets. The postholder will take a lead role in researching and applying to smaller trusts and foundations, while contributing to the development of larger funding proposals as needed. They will also support the coordination of fundraising campaigns and events, maintain the prospect pipeline, and identify new fundraising opportunities. Working closely with the Fundraising Manager, this role contributes to the effective functioning of the fundraising team and plays an important part in fostering a collaborative, impact-driven organisational culture.

KEY AREAS:

- FUNDRAISING (80% of time)
Trusts & Foundations and Prospect Research

• Lead on the development and submission of applications to smaller trusts and foundations (up to £25,000), including drafting proposals, tracking deadlines, and updating the pipeline.
• Maintain and update the pipeline of prospective donors across income streams (trusts, corporates, government, and institutions).
• Conduct desk research into comparable organisations, donor trends, and partnership opportunities.

Appeals & Campaigns

• Support the coordination of Vision Action’s seasonal and thematic fundraising appeals (e.g. World Sight Day, Christmas, Summer).
• Lead on the planning and delivery of smaller appeals, including supporter follow-up, donor profiling, and managing campaign logistics.
• Log donor information and engagement history accurately in Donorfy CRM.
• Support the development of appeal-related materials in collaboration with the Fundraising Manager and Communications Officer.

Events & Community Fundraising

• Support the planning, recruitment, and delivery of fundraising events such as the London Marathon and other sporting and challenge events.
• Provide guidance and logistical support to individuals, volunteers, schools, and community groups running their own fundraising events.
• Represent Vision Action at relevant fundraising and community events, acting as an ambassador for the organisation.

Donor Stewardship & Relationship Management

• Support the stewardship and cultivation of individual donors, sponsors, and prospects through phone, email, and written communication.
• Assist in developing supporter journeys for regular givers and community fundraisers.
• Process thank you letters and acknowledgements using Donorfy.
• Manage day-to-day donor enquiries via the fundraising inbox and phone line, ensuring timely and professional responses.

Data Management & Reporting

• Maintain accurate donor records and fundraising data using Donorfy CRM.
• Produce donor and campaign performance reports as required.
• Support with administrative tasks related to fundraising compliance, filing, and data security.

- COMMUNICATION SUPPORT (20% of time)
Digital Media Marketing and Engagement

• Support efforts to grow Vision Action’s digital presence by creating engaging content for social media platforms, ensuring consistent and compelling storytelling aligned with our mission.
• Support membership relationship stewardship by developing regular updates, thank-you messages, and creative engagement campaigns to nurture and retain supporters.
• Assist in the design and production of quarterly progress reports, collaborating with colleagues across Vision Action to curate stories, impact data, and visuals that resonate with donors and partners.
• Update and maintain website content to ensure it remains current, accurate, and reflective of organisational priorities, campaigns, and news.
• Attend relevant internal and external events or meetings to capture content, live-post updates, and strengthen Vision Action’s online visibility and supporter engagement.

Administrative Support and Organisational Culture

• Provide targeted administrative support to the Fundraising & Communications team, including managing the Fundraising inbox, logging and responding to supporter enquiries, and ensuring timely follow-ups.
• Help maintain well-organised digital filing systems (e.g. SharePoint) for communications assets, membership materials, and donor stewardship documents.
• Support cross-departmental initiatives by contributing communications materials and ensuring alignment of messaging across teams.
• Actively contribute to a positive, collaborative, and inclusive working culture, bringing creativity and enthusiasm to team meetings and organisational activities.

Please note:

• This role includes some out of hours working e.g. evenings and weekends to support events, agreed in advance with Line Manager and eligible for Time Off in Lieu
• The role works with many different cultures and religions and work may span between different time zones.

PERSON SPECIFICATION

This is a varied and forward-facing role within a small and busy team. You will bring enthusiasm, attention to detail, strong organisational skills, and the confidence to engage with supporters, donors, and colleagues. You will be comfortable working independently on routine tasks while also contributing creatively to campaigns and events.

Essential

• At least 3 years of experience in a fundraising, administration, or supporter-facing role
• Strong inter-personal and communication skills (face-to-face, phone, and email)
• Excellent organisational and time management skills; ability to manage multiple priorities and meet deadlines
• Confident written skills, with experience drafting letters, emails, or fundraising materials
• Strong IT skills, including use of Microsoft Office and confidence working across digital platforms
• Ability to work well both independently and as part of a small, collaborative team
• Understanding of or interest in trust and foundation fundraising
• Basic knowledge of digital marketing or social media engagement (e.g., Facebook, LinkedIn, Twitter)

Desirable

• Experience of using a CRM system to manage supporter or customer relationships (Donorfy or similar)
• Experience supporting or delivering fundraising activities or events
• Familiarity with design tools (e.g., Canva, Adobe) and/or email marketing tools (e.g., Mailchimp)
• Understanding of the UK charity sector and/or international development
• Confidence in presenting or representing an organisation externally
• Willingness to work occasional evenings or weekends for events
• Degree or equivalent qualification

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

• Bereavement leave
• Smart casual dress
• Company pension scheme
• Health and wellbeing programme
• Birthday leave after 3 months service
• Employer funded cash health plan

Schedule:

• Varying shift patterns Monday - Saturday

Work Location:

• In person

Operational Manager - IPS Grow

This is an exciting time to join the team! As of Spring 2026, the organisation will be delivering Fidelity Assessments and supporting IPS services with their SMART action plans as part of the DWP’s Connect to Work programme.

We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Assessors working across England and Wales.

This role will be part of a brand new team, working together to ensure that Connect to Work IPS services have the insights and plans needed to deliver the highest quality outcomes for IPS clients.

Position: Operational Manager - IPS Grow / England and Wales

Location: London/Hybrid

Hours: Full-time

Salary: £60,500

Contract: Permanent

Closing Date: 11:59pm Monday 25th August

Interview Dates: 30-minute Zoom interviews will take place on Thursday 4th September. Face to face interviews will take place on Monday 15th September at the office in London.

About the Role

We are recruiting a Manager to lead a remote team of IPS Grow Fidelity Reviewers working across England and Wales. The focus of the role is to support and develop Reviewers to have impact by delivering high quality Fidelity Reviews and communities of practice, driving quality of IPS provision and performance of delivery partners across England and Wales.

You will work collaboratively with the broader team to coordinate resources to ensure that contract KPIs are met.

The Team

The IPS Connect to Work team will sit within the wider IPS Grow team. IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services across England and Wales. It is funded by NHS England (NHSE), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

Key areas of responsibility include:

• Line management, coaching, and field mentoring of team
• Stakeholder engagement and delivery of targeted interventions to support IPS services to deliver better outcomes
• Work across IPS Grow and contribute to national objectives

About You 

Skills, experience and qualifications we are looking for include:

• Managerial and leadership experience: Substantial experience managing teams and projects to successful delivery of performance expectations; leading by example and supporting the team to translate research into effective on the ground practice.
• Delivering tangible results in an IPS context: Previous background in an IPS leadership capacity; demonstrated ability to drive tangible improvements in outcomes for clients and work effectively with senior system stakeholders to unblock issues; deep understanding of the IPS model and how it applies in practice.
• Project management: Experience delivering complex projects against project plans, timelines and deliverables that are results focused.
• Data and IT: Strong IT and data analysis skills; ability to interpret and translate data meaningfully.
• Negotiation skills: Highly advanced negotiation and influencing skills and a willingness to tackle difficult conversations where needed to achieve the right results for services and clients.
• Collaborative approach: Skilled in building consensus and fostering cooperation with diverse groups.
• Workload management: Allocating and delegating tasks as necessary, able to deal with multiple and competing priorities using analytical skills to prioritise and meet deadlines.

About the Organisation

Join an ambitious not for profit organisation that helps to design, fund and scale better solutions to complex social problems, with a vision is a fairer world where together we unleash the potential of people and communities. This is done by working in partnership with local and national governments, funders, communities and the social sector to tackle complex and enduring social problems in the UK and across the world.

Skills include financial analysis, data and digital insight, outcomes-focused partnerships, strategy, research and design. Combining these specialisms in different ways to address specific social challenges. The organisation creates effective solutions that blend the expertise of communities and professionals to deliver better outcomes in issues such as homelessness, domestic abuse, children’s services, health, employment and skills.

Ready to make your own impact on these issues? Then come and join the team.

The multi-skilled team of over 120 people come from diverse backgrounds in the public, private and charity sectors, all sharing a passion for making change happen. The organisation provides a high-quality training and development programme in-house with great opportunities for career progression. They are a friendly and intellectually curious bunch, always up for a debate. 

Equality, diversity and inclusion 

We actively encourage applications from under-represented and minoritised groups, including those with lived experience of the social issues we are working to address. The organisation is an equal opportunities employer and support a range of flexible working options.

The application process uses Applied, a platform developed by the Behavioural Insights Team, to record your application. Applied is focused on using behavioural and data science to improve hiring decisions and minimise unconscious bias in the recruitment process. You will be asked to respond to four situational based questions, which will allow you to express your ability.

Other roles you may have experience with could include IPS Grow Manager, IPS Grow Project Manager, IPS Grow Lead, IPS Grow Programme Manager, Project Manager, Programme Manager, Programme Coordinator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.