Supporter planning manager jobs in millbank, greater london

The National Gallery is the home of one of the World’s greatest collections of paintings. As we seek to spread our love of art and our pictures we have ambitious plans for our learning, digital, national and international programs. The National Gallery is committed to ensuring access to its collection (and sites) for all, including children, young people and adults at risk. We want to ensure that anyone who engages with the National Gallery, whether onsite, offsite, online or in virtual environments is protected from harm.

We have created this new role to centralise, improve and create consistency across the Gallery’s safeguarding approaches; in person, online, within the Gallery and for external projects by implementing up-to-date safeguarding requirements and frameworks. This role will work across many teams at the Gallery including our Learning and National Programmes projects, events and workshops, Exhibitions, national partnerships, social media content and interaction, use of digital technology, virtual environments and online programming, filming and photography, events (including licensable activities), fundraising, building and refurbishment of public spaces and procurement.

The successful candidate will work within the legal team in Trafalgar Square supported by the General Counsel and led by the Gallery’s Safeguarding Lead (currently the Director of Public Engagement). 

The ideal candidate will bring relevant safeguarding experience, knowledge of safeguarding practices and frameworks, as well as demonstrating an ability to work with a wide variety of stakeholders in an organised and systematic manner. 

This is a permanent, part time opportunity working 21 hours per week.

About the Role

We’re looking for a dynamic and experienced Therapy Service Manager (Job Share) to co-lead our passionate therapy team at Headway East London. The Therapy Service Manager is responsible for leading the therapy team to plan and deliver an excellent service which empowers our community of brain injury survivors. This role is a job share and covers the following aspects of the Headway East London Therapy Service: Enfield Brain Injury Service (Enfield) and our Hackney-based Day Service.

As Therapy Service Manager, you will lead the delivery of therapy services within both the Day Service and Enfield, ensuring high standards, consistency, and a strong sense of purpose across the team. You will play a vital role in the growth and development of the therapy offer across all of Headway East London, working closely with your job share partner and the Director of Services (Clinical Lead) to shape and expand our provision.

This is a unique opportunity for someone with strong clinical leadership and strategic planning skills to help shape the future of our therapy services.

We are looking for someone who brings: 

• Provide leadership to the therapy team to ensure the efficient delivery, quality and consistency of this service within Enfield and the Day Service.
• Manage the development of plans and strategies for the therapy team and instil a sense of collaboration, common goals and working together across the team to ensure the sustainability of the service.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Work with the Director of Services (Clinical Lead) on commissioning/tender/framework contracting arrangements with the ICS’s we serve. 
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the Director of Services (Clinical Lead) and the Finance team to ensure unit costs are accurate and work to ensure full costs of the service are recovered from customers. 
• Work with the Director of Services (Clinical Lead) and the Director of Development to explore new opportunities to develop our business to generate income. 
• Assist the Director of Services (Clinical Lead) to explore and implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness.

Key Relationships - Internal and External

 Internal: Therapy Team, Managers and Members

 External: Quality assurance and Contracts managers

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Job Title: Deputy Service Manager

Location: Based across 4 residential services based in Croydon (11 minute walk from East Croydon station) you will need to be able to travel between sites to provide full managerial support. Access to own transport is ideal. Please note that unfortunately this service does not have step free access

Salary: £30,200

Shift Pattern: 37.5 hours per week, Monday to Sunday between 08:00 - 20:00, you will work within these hours, as well as some evenings and weekends hours to ensure 24 hour seamless service delivery alongside the team. You will also take part in our out of hours on call rota.

Please note that this is one of two positions within the service. We also have a night role available. Please type 286320 into our careers site search tool to view the other role.

About the role

We're looking for a Deputy Service Manager to join our residential service based in Croydon. You will support the Service Manager to provide leadership and line management to a team of Recovery Workers, Engagement Workers, and other frontline care and support staff. You will be present to ensure a quality service is delivered 24 hours a day, working closely with the night teams to ensure quality handovers. 

You will provide general leadership to the team so they feel empowered to be productive and perform well within their roles, supporting a service which focuses on Forensic Mental Health for 27 people across 4 sites in Croydon. The teams support our residents with person centred support to empower them to overcome their personal barriers with their mental health, and have greater independence and fulfilled living. 

Some key responsibilities include:

• Line Management including providing support and guidance, conducting support and supervisions, and ensuring duties are carried out effectively
• Support with the operational delivery of the service
• Risk Management ownership, ensuring processes and policies are followed
• Property and Housing Management; ensuring the accommodation meets our requirements and is safe to live in

About you

We are seeking a passionate, driven and motivated individual to lead the service in a trauma informed and inclusive way. You will have knowledge around the Mental Health complexities that residents can face, and have a can-do attitude which can help empower the team to deliver their KPI's. We look for:

• Experience in working with people who have enduring mental health and complex backgrounds
• Ability to motivate and empower a team to achieve KPI's
• Ability to provide advice, guidance, and support to the team on all aspects of service delivery including resident related queries
• Willingness and ability to work flexibly to meet service needs
• IT proficiency - we use various systems so look for someone who can learn and navigate new systems including case management, microsoft, ATS, HR systems, and other types of organisational software
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Salary: £40,000 - £42,000
Contract: Full-time, Permanent
Location: London - Hybrid (3 days/week in office)
Closing date: 12 August
Benefits: 26 days annual leave plus bank holidays, annual wellbeing day, healthcare cashback scheme flexible working, and more.

We have a brilliant opportunity for a Senior Supporter Acquisition Executive to join the team at the Royal Air Force Benevolent Fund and help drive supporter engagement and income growth.

As part of this exciting role, you’ll lead the planning and delivery of multi-channel acquisition campaigns, creating impactful strategies that inspire new supporters and grow their donor base. You’ll manage the full campaign process—from creative briefing and content sourcing to budget oversight and fulfilment—across both digital and offline channels. You’ll also produce insightful reports for senior stakeholders and collaborate with agencies to ensure every campaign reflects RAFBF’s brand and values.

To be successful in the role of Senior Supporter Acquisition Executive, you will need:

• Experience in a fundraising or direct marketing environment.
• A proven track record in delivering successful donor or customer acquisition campaigns.
• Strong project management and analytical skills.
• Excellent communication and relationship-building abilities.

For an informal discussion about the role, please get in touch and ask for Heather, quoting the reference 2673 HB.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserve the right to end the application period sooner.

Location: hybrid working - a minimum of one day per week in our Aldgate, London head office

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) 
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
  free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

Background

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

Join our passionate Community Fundraising team and play a vital role in delivering exceptional support to our incredible community supporters. You’ll be the first point of contact for our bronze level supporters, providing warm, responsive and inspiring stewardship that helps them maximise their fundraising efforts and feel truly valued

As the Community Fundraising Assistant, you will oversee a growing caseload of supporters, combining automated supporter journeys with personalised touchpoints to deliver an outstanding experience. Working closely with Regional Fundraisers and the Community Fundraising Executive, you’ll ensure high-value supporters are identified and seamlessly handed over, while nurturing long-term relationships with our wider fundraising community.

Additionally, you’ll lead on key administrative processes and systems, including the implementation of our new CRM platform launching in September 2025. You will produce regular reports on marketing activities and stewardship performance, monitor financial and non-financial KPIs, and ensure accurate supporter database records in line with Dementia UK’s policies and processes.

To succeed in this role, you will bring experience in building positive relationships in a fundraising or customer facing setting, with an understanding of utilising databases effectively. You will have strong attention to detail and demonstrate proficient IT literacy including Office 365 applications.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

We would love to hear from you! If you would like to find out more about the role, or have any queries, please get in touch.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact us.

This role will be subject to a Basic DBS check.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Starting Salary - £31,613 (including London Weighting)

Location: Office Based - London

Job Profile

Are you interested in an opportunity in the charity sector? Would you like to develop an understanding of internal processes and liaise with multiple teams in the organisation? Are you someone who likes to work with money, data and people? 

The post holder will contribute to ensuring the Supporter Donations Team (SDT) manages and administers supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. SDT has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group, liaises across all teams in CAFOD, and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. 

Accountability 

The post holder reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants, collectively delivering the team’s key aims and responsibilities. 

Key Responsibilities 

Supporter Care: 

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way. 

• Provide phone cover to the Supporter Care team as required. 

• Provide Reception training to the Supporter Care team as required. 

Donations: 

• Accurately code donations received, ensuring agreed departmental procedures are followed. 

• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms. 

• Input and maintain data on CAFOD’s supporter database, ensuring high degrees of accuracy on our donor records.

• File and archive financial data, while adhering to strict audit controls. 

Gift Aid: 

• Understand Gift Aid and its application within CAFOD. 

• Assist with all aspects of tax-effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC. 

Thanking: 

• Produce and dispatch letters to thank and acknowledge donations received. 

• Write bespoke letters of thanks to supporters to respond to exceptional donations and provide a personal touch. 

• Contribute to ongoing enhancement and improvement of supporter thanking 

Post/banking: 

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels. 

• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily. 

Safeguarding  

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities. 

Person Specification

Understanding our context  

• Understanding Catholic identity - Show an understanding of and work with the Catholic community to further CAFOD's mission. 

• Understanding CAFOD - Demonstrate how both CAFOD’s and Catholic values influence all our work internally and externally. 

• Understanding international development – Have an understanding of the nature and causes of world poverty and how it affects different individuals, groups and communities 

Working together  

• Managing ourselves – Happy to take on additional responsibility to help the team or others under pressure. 

• Working with others – Build collaborative relationships across CAFOD and with external partners, donors and suppliers. 

• Communicating - Ensure others fully understand what has been discussed and agreed. Make timely contributions to decisions. 

• Looking outwards – Build cooperative, professional relationships with partners, supporters, donors, suppliers and the communities we serve 

 Making change happen  

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency. 

• Achieving results - Look for better processes and ways of working to achieve results. 

• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team.

• Taking the lead - Take a lead in identifying solutions and making change happen 

Job Specific Competencies 

• Displays a methodical approach to administrative tasks to meet processing deadlines, whilst maintaining an excellent standard of attention to detail and accuracy. 

• Ability to communicate professionally with supporters, from individual givers to religious communities. 

• Displays excellent written and verbal communication skills. 

• Ability to build strong collaborative relationships with colleagues.

Desirable Criteria  

• Experience with a CRM software/ database 

Safeguarding for Children and Vulnerable Adults  

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures. 

Please click here for a full list of CAFOD’s Staff Benefits 

Come and join us and help make a real difference in the lives of the world’s poorest communities. 

CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults. 

Who you are

• You are someone who shares and can mobilise the charity's values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition, and Sustainability. If you have knowledge, application, and commitment to these values, we want to hear from you.
•  
• You are someone with experience of or a commitment to developing a person-centred approach in working with people with complex needs and challenges.

• . Your values and working practice will align with those of the charity to maximise the independence of those you are working with; to enable their ability to make decisions about the types of service they receive of and to ensure that your approach is both professional and sustainable.

Who we are

At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives.  We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. 

Main Responsibilities of the Job
.

• To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition, and sustainability in your conduct and approach to your work
• Through partnership, support and develop people's skills, confidence and interests as part of a multi-disciplinary day service offer.
• To support your colleagues, service managers, and other key professionals to put those using our service at the centre of your daily work.
• To maintain and update client and related operational records with an accurate and professional commitment.
• To ensure compliance with and the delivery of the charity's policies and procedures, particularly those related to safeguarding, inclusion, and disability discrimination.
• To support clients with their daily activities and to promote their independence
• To be able to communicate effectively with families, colleagues and clients.

Working Expectations

• The working day is  9 am - 4 pm Monday to Friday - 
• Attendance at training.
• Use of information technology to support your work.

Benefits of Working for us

The charity ensures the following benefits for all its operational staff:

• A baseline commitment to pay the London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme.
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
• Access to a range of discount schemes.
• Access to the charity's employee assistance programme.
• Access to travel card, loan, and bike to work scheme.

 
Please note we do not accept applications from Overseas

Benefits

A baseline commitment to pay the London living wage for all its front-line staff.
A commitment to training and professional development to support internal progression as part of our performance support.
Inclusion in and contribution to the charity's pension scheme.
Generous annual leave allowance of 25 days a year, plus an additional day off for your birthday.
Access to a range of discount schemes.
Access to the charity's employee assistance programme.
Access to travel card, loan, and bike to work scheme

Governance, Compliance and Planning Manager

Do you have senior-level experience in governance, compliance, or Company Secretary?

We are looking for a Governance, Compliance and Planning Manager to join the team in this hybrid-working role.

Position: Governance, Compliance and Planning Manager

Location: Hybrid working available with a base at Leatherhead and occasional travel across Surrey

Hours: 37h per week

Salary: £40,000 (per annum)

Contract: Permanent

Benefits: MFT offer an extensive benefits package including; 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement)

Closing Date: 28th August 2025

Interview Date: Interviews will be scheduled on a rolling basis. Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role.

The Role

The Governance, Compliance and Planning Manager is a vital cross-organisational role at the organisation. As a key member of the Senior Management Team (SMT), you will ensure governance structures, compliance, policy framework, and strategic planning processes are robust, legally compliant, and effective.

This role will strengthen the governance culture and work collaboratively with SMT colleagues as well as the Department Leads Group (DLG) to ensure that the charity remains aligned to its mission, values, and strategic ambitions.

You will also act as Company Secretary, supporting the Board of Trustees as well as the Policy Committee and Risk Committee, Finance Committee, and providing internal oversight of governance, risk, and compliance functions.

Key responsibilities include:

• Governance and Board Support
• Compliance, Policy, and Risk Management
• Strategic and Operational Planning
• Human Resources (in Collaboration with External HR Support)
• Organisational Systems and Coordination
• Collaboration and Cross-organisational Leadership

About You

You will have a degree level of education or equivalent professional experience and a professional qualification in governance, compliance, risk, or legal (e.g., ICSA/CGI) and evidence of CPD.

You will have:

• Senior-level experience in governance, compliance, or Company Secretary role
• Experience supporting Boards and committees
• Policy and risk management experience
• Compliance with charity/company law and GDPR
• Strategic and operational planning experience
• HR process oversight
• Line management experience

When you click to apply you will be asked to upload your CV and covering letter (in which you’ll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role.

About the Organisation

The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.

Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.

This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.

This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).

You may also have experience in areas such as Governance and Board Support

Compliance, Policy, and Risk Management, Strategic and Operational Planning, Governance, Compliance, Planning, Strategic and Operational Planning Manager, Governance Manager, Compliance Manager, Planning Manager, Governance Compliance and Planning Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity for people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling, supporting over 3,500 people each year.

The Role: Services Manager

As Services Manager at Addiction Family Support, you will coordinate the development and delivery of our core services – ensuring they run smoothly, meet high standards, and continue to evolve in response to the needs of the people we support.

You’ll line-manage our team of part-time Family Support Workers and work closely with staff and volunteers across our helpline, one-to-one and group services, and training provision. This is a flexible, part-time role (with potential to grow) for someone who’s confident supporting teams, shaping services, and working with care, clarity, and compassion.

Your responsibilities will span service coordination, team management, safeguarding, and helping us pilot new services – all with the aim of reaching more people affected or bereaved by a loved one’s harmful use of alcohol, drugs, or gambling.

This is a remote role with quarterly team meetings in London. You’ll need to be comfortable working independently while staying actively connected to our supportive and collaborative team.

Responsibilities:

• Line-manage our team of seven part-time Family Support Workers.

• Coordinate and support the day-to-day delivery of services across helpline, one-to-one and group support.

• Help develop, pilot, and evaluate new services to meet emerging needs.

• Support the development and implementation of key policies and procedures.

• Act as one of two Designated Safeguarding Leads (training provided if needed).

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Location: Hybrid, Old Street, London
Department: Supporter Engagement and Operations
Salary: £35,470 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term contract for 12 months
 
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
 
At Plan International UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Income Executive to play a key role in making every supporter feel valued, appreciated, and connected to our mission of creating a just world for all children, especially girls.
 
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel proud to stand with us.
 
This is an exciting time to join our Supporter Engagement and Operations Unit. You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
 
We’re seeking someone who brings:

• Hands-on experience processing offline and online donations across multiple channels
• Strong knowledge of Gift Aid regulations and Direct Debit compliance
• Exceptional attention to detail and problem-solving skills to keep things running smoothly
• Great communication skills and the ability to work effectively with colleagues across the organisation
• Experience using CRM or supporter databases to manage and track supporter interactions

 
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by purpose.
 
If you want to be part of a collaborative, values-driven organisation where your work directly impacts our ability to deliver positive change for children worldwide, this is the role for you. You’ll join a team that supports, celebrates, and shares a commitment to Feminist Leadership Principles and equality.
 
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on 31 August 2025
Interviews will take place on 9 September 2025
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-223328

We are looking for a fully qualified accountant (ACCA, CIMA, ACA (ICAEW), etc.) with a thorough practical understanding of Finance Management including management accounting principles and techniques as well as an understanding of charity accounting principles.

The Baobab Centre provides rehabilitation support to young asylum seekers and refugees who have experienced human rights abuses. Baobab provides psychotherapy, casework and advocacy as well as a wider range of community activities.

Tasks will include 

· Provide high quality accounting/financial support service to the Operations Team 

· Prepare, develop and analyse management accounting information 

· Finance planning, budgeting, forecasting and annual accounts 

·Day to day finance management of the organisation

Your role is to manage a range of Central Services for the Eikon Charity and to be a familiar constant presence in the Eikon offices. Central Services includes IT, Data Compliance, Health and Safety, Facilities. Facilities includes the site at Fullbrook and the associated site maintenance of the cabins and the garden. In addition to this you will line manage the reception function on site. A portion of the role will be managing outsourced providers who are accountable to support the specialist nature of these services. These outsource providers include Health and Safety (Croner) IT (ramsac) Data Protection (Satswana). You will also support the service data management work, this involves monthly reporting and service data provision, in accordance with the reporting calendar.

Responsibilities 

IT Management

• Manage the operational IT delivery via Eikon’s IT partner (ramsac) 
• Manage the continuous improvement of the IT infrastructure
• Oversee and direct the work and tasks of the data officer (IT support)
• Attend quarterly management meetings with outsourced IT provider including technical IT consultant visits
• Oversee Help Desk approvals
• Review monthly total IT estate in partnership with ramsac and Data Officer
• IT hardware, software and comms:
• Manage the relationship with repair partner (one touch) and disposal partner (CPR)
• Manage the procurement processes for hardware, the installation and allocation of hardware (e.g. printers, AV equipment, laptop, mobile devices, wifi infrastructure etc.) with the support of the Data Officer
• Manage the communications licenses with our comms partner (DRC) 
• Oversee the MS license estate and allocation of MS software and our third party applications
• Contribute to planning and assist with the delivery of the IT roadmap

Data Protection and Management 

• Manage data compliance in accordance with relevant legislation and regulations (GDPR), with support from the fractional data protection provider, Satswana
• Manage the relationship with Satswana (outsourced Data Protection Officer)
• Ensure Data Protection Impact Assessments are in place across the organisation
• Recording and reporting of routine data breaches, escalating if significant breach has occurred

Data Reporting (Services)

• Support with the provision of data to help monitor and evaluate all services in line with ambitions 
• Collaborate with line manage on bespoke data requests
• Support the organisation in ensuring data integrity of reports 
• Manage the monthly reporting templates (Mindworks outputs, Data Protection Impact Assessments, Internal outputs and Internal outcomes)
• Manage the quarterly reporting templates (Mindworks outcomes, Innovations Grant, Youth Support Practitioners end of term reporting, Fundraising Strategic reports, data for exec report and data for bespoke reporting requests)
• Responsible for reviewing and recommending changes to the Data Protection Policy

Fire, Health and Safety

• Responsible for fire, health and safety management and standards across the whole organisation, supported by a specialist organisation (Croner)
• Responsible for managing the Health and Safety relationships with the outsourced provider (Croner) 
• Responsibilities include but aren’t limited to:
  •  Fire, Health and Safety Policy
  • Ensuring Fire Health and safety procedures in place for the Fullbrook site
  • Monitoring and where possible ensure the organisation is implementing the relevant policies, procedures and associated forms across the organisation for Fire, Health and Safety
  • Raising Fire, Health and Safety risks and working collaboratively with Leadership to put in place measures to mitigate against them

Facilities

• Manage the facilities at Fullbrook, including the provision of reception roles and responsibilities, office and garden maintenance and support to onsite teams, interior and exterior décor – including noticeboards 
• This includes line management of your team and dotted line supervision for garden club volunteers for garden maintenance; this includes managing the relationship with the gardening contractor
• Overseeing annual compliance checks. e.g Pat Testing; Smoke alarms; air conditioning units
• Managing the relationship with the outsourced cleaning contractor (Minster Cleaning Services)
• Responsible for reception cover. From time to time it may be necessary for you to support in filling gaps in reception cover. i.e. sickness/holidays/absence
• In collaboration with colleagues continuously improve the facilities space, always focusing on the service users and underpinned by a strong ethos of equality diversity and inclusion, wellbeing and safeguarding
• Responsible for coordinating scheduled and unscheduled site maintenance
• Review, with oversight from appointed Trustee, our organisational insurance; ensure it is fit for purpose, renewed in a timely manner and manage the relationship with our Brookers WRS

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

You will be part of the Neighbourhood and Wellbeing Team working in the North and South of the borough. You’ll be responsible for:

• Provide personalised brief intervention and social prescribing support to individuals, their families and carers.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me.

• Provide person-centred support to enable clients to identify their health and wellbeing needs and goals. Co-produce support plans with clients to discuss what’s important, where they would like to be in the future and how we can support them to achieve this. 

• Manage and prioritise a caseload to ensure clients' needs, priorities and urgent support are met.

• Have a keen interest in the local area to identify gaps in services or community needs and to work with your Neighbourhood team, local service providers and the local community to address these.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

Digital Marketing Manager

Maternity leave cover

c£50k

About us

BVA is the largest membership community for the veterinary profession in the UK, we champion, support, and empower more than 19,000 vets of all ages, stages, and disciplines.

We’re looking for a Digital Marketing Manager (maternity cover contract) to join our friendly and collaborative marketing and events team. If you're an experienced digital marketer with a track record of leading campaigns that boost engagement and participation, and if you're excited by user experience, content strategy, and data-led marketing, this could be the perfect role for you.

It’s an exciting time to join BVA as we embark on a major digital transformation project to redevelop our website. If you have experience of working on similar projects - especially with a strong understanding of UX, content hierarchy, and user journeys - you’ll be well placed to help shape a platform that truly serves our members

This is a varied and challenging position, but one that’s incredibly rewarding. You might be working on a high-impact public-facing campaign to champion animal welfare one day; the next, you could be developing content that showcases the voices of our members and promotes the value of joining BVA. You’ll need to be a confident multi-tasker, comfortable managing several projects simultaneously while keeping an eye on performance, brand alignment, and strategic goals.

Key duties:

You’ll take the lead on a wide range of digital marketing activity. This includes planning and delivering creative, insight-driven campaigns; developing a content strategy that connects with our audiences; managing end-to-end website performance, SEO, and digital advertising; and driving engagement in initiatives like BVA’s annual awards.

You’ll also work closely with our partner organisations, developing joint marketing plans that effectively promote exclusive and discounted benefits for BVA members.

You'll be bringing a strategic mindset as well as strong practical skills - from writing engaging content, overseeing multimedia production, and optimising email campaigns, to interpreting data in GA4 to improve performance. You should be confident working across various CMS platforms and multiple channels, with an eye for accessible, user-focused design and messaging.

In return, we offer a supportive, kind, and creative working environment, where you'll be encouraged to bring fresh ideas, try new things, and grow your skills. We care deeply about the work we do - and we’re looking for someone who shares that vision.

Benefits

· Annual leave allowance of 25 days (excluding public holidays), increasing by one day per year up to a maximum of 30 days.

· One day paid wellbeing day per year to provide you with dedicated time to focus on your own mental and physical wellbeing.

· One day paid leave per year to undertake voluntary work within the community or to support any reasonable charitable institution or cause.

· Enrolment into a pension scheme provided by Aviva (Employer = 6.5% / Employee = 5%).

· Opportunities for learning and development.

· A wide range of discounts from leading brands via Perkbox.

· A number of staff social events throughout the year.

· Well-behaved dogs are allowed to be brought to the workplace on a regular basis subject to agreement and various conditions being met.

We’re making sure that our members' work is understood and valued by the public, that they’re supported to grow and thrive both personally and professionally, and that their expertise is heard and respected by the people shaping our national policies.

BVA is strongly committed to equality, diversity and inclusion, and we encourage applications from all sectors of society. We would particularly welcome applications from under-represented groups within the not-for-profit/membership sector.

How to apply

Please submit your CV along with a cover letter (maximum 700 words) that clearly demonstrates how you meet the job description and person specification via 'CharityJob Apply' We're keen to learn about your experience, and see your ability to write clear, engaging, and concise copy, so staying within the word limit is essential.

Closing date

5pm on Thursday 4 September 2025.

Interview and start dates

· First interviews will be held remotely on Monday 15 and Tuesday 16 September

· Second interviews will be held in person on Monday 22 September

· Start date will be around w/c 27 October.

 

No agencies please.