Development & External Relations Assistant

Goodenough College, Mecklenburgh Square, London WC1N 2AB

Salary £25,000 per annum

We are currently recruiting for a talented individual to support the Development & External Relations department, which is responsible for fundraising, Alumni engagement and the marketing of Goodenough College.

With excellent organisational and communication skills, you will be responsible for providing administrative support to a multi-functional team. You will have previous experience of working in either a fundraising, Alumni engagement or customer service environment and will be good at building relationships with people from different backgrounds.

In this role, you will work closely with the Senior Alumni Engagement Manager to answer Alumni queries and help organise meetings and events with the aim of building a more engaged and connected global Alumni community.

You will also support the Development team through undertaking desk research on prospects, dealing with donor correspondence and ensuring the team are supported in delivering various projects.

We are looking for an excellent administrator, who is confident with managing a diary, updating a database and enjoys supporting events.

In return, you will be working in a friendly and supportive environment in a pleasant central London setting with good competitive pay and working conditions.

For further details and information on this post please go to our website to download the job description.

RedbridgeCVS is a well-established and highly regarded membership organisation supporting the local voluntary, community and social enterprise sector. We are a small, friendly team based in central Ilford just 20 minutes by train from Liverpool Street station. 

We are seeking a skilled and highly motivated Office Manager to join the team at an exciting time of development.

The Office Manager will play a key role in ensuring the smooth running of the organisation. The post-holder will lead on the day-to-day management of the RedbridgeCVS office and provide administrative support to the Chief Officer, staff team and Board of Trustees.

This is a varied role working with all members of our team, and so we are looking for someone who is dynamic, solution-focused and flexible in their approach, and who is committed to continuous improvement and isn’t afraid to suggest new ways of doing things.

The successful candidate will be highly organised with excellent attention to detail and the ability to communicate clearly and confidently with a wide range of stakeholders.

The closing date for applications is midnight on Sunday 15th March. Interviews are expected to take place on Tuesday 24th March.

Job Purpose

• Lead on executing our communications strategy where is relates to speaking out on issues of inequality and need locally.
• Work closely with Corporate Partnerships Manager to increase awareness and understanding of the Charity and its objectives.
• To work with the Head of Community Programmes to continue to develop and put into practice Walton Charity’s evaluation framework.

Main duties and responsibilities

Strategy and Planning

• To contribute to the development of Walton Charity’s Communications strategy.
• Monitor regularly and evaluate occasionally the impact of our policy and communications work, working alongside the Corporate Partnerships Manager.

Shining a light on local need

• Conduct desk-based research into poverty and inequality locally.
• Conduct research on specific issues as requested (eg housing, loneliness and isolation, mental health etc.)
• Track policy developments, research, reports, announcements and debates that relate to key priority areas and make recommendations as to any potential communications opportunities that might arise from them.
• Be proactive about sharing the above information through a variety of communication channels (eg website, blogs, social media, events and meetings).
• Support Walton Charity to amplify the voices of local residents and organisations on issues of poverty and inequality.
• Work with other organisations to raise awareness on local need.

Content

• Maintain and develop relevant pages on the website ensuring that content is dynamic and engaging and up to date.
• Draft and prepare reports, publications, committee papers, press releases etc related to policy, research and evaluation.
• Write regular, concise and relevant research or policy updates in priority areas to keep staff and trustees informed.

Media

• Act as a spokesperson when necessary on issues of inequality in Elmbridge.
• Work with the Corporate Partnerships Manager to develop relationships with target media representatives.

Evaluation

• Work with Head of Community Programmes to develop and refine Walton Charity’s evaluation framework.
• Support colleagues to implement the evaluation framework, including analysing results and writing reports.
• Lead on developing the content and agenda for the annual  Impact Event.
• Write occasional reports for trustees and/or external audiences on our impact.
• Proactively and regularly interview beneficiaries to gain in-depth knowledge of our impact.

To undertake any other duties that may reasonably be requested appropriate.

Experience and abilities

Essential

• Experience of policy and/or campaigning, ideally within the charity sector.
• Able to communicate clearly and effectively and to represent the Charity in a positive way.
• Able to write engagingly for a variety of audiences.
• Confident using social media to communicate key messages.
• Ability to assimilate, understand and re-present large amounts of content quickly.
• Attention to detail.
• Excellent team-working skills.
• Ability to think ahead, to plan, prioritise and schedule workload and activities

Desirable

• Knowledge and understanding of policy issues and research relating to poverty and inequality.
• Understanding of evaluation approaches and methods.
• Experience of working in the voluntary sector.
• Knowledge of the local area.

To apply

Please submit your CV and covering letter highlighting your skills and experience in relation to the role. The covering letter should not exceed 2 sides of A4.

Deadline: Sunday 1st March (midnight)

Interviews: Friday 13th March

Our University has a proud history of philanthropy stretching back to its foundation in 1900 by Joseph Chamberlain.  Since then philanthropy has continued to play an important role in shaping the University with funds supporting life-changing research, scholarships and new facilities.  This year we launched our new campaign, Birmingham In Action, which aims to transform lives for our generation and the next by tackling some of the world’s greatest challenges.  These challenges include access to education, cancer, youth mental health, the environment (including climate change and plastic pollution) and migration.  The campaign is a truly global campaign (having launched in Birmingham, London, Hong Kong, New York and San Francisco) and aims to raise £400 million, and secure 1 million hours of volunteering, making it one of the largest campaigns in the UK Higher Education sector.

The Development and Alumni Relations Office (DARO) exists to support our student and research community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities.  The Office, which is comprised of 60 staff across five teams, is focused on fundraising and volunteering from graduates, alumni and individuals who are passionate about changing lives, through funding various research trials, supporting student scholarships, mentoring students, and providing internships.

The Fundraising Relationship Manager role is your opportunity to join our excellent team at an exciting time. You will have sales experience or major gifts expertise, and will be passionate about progressing your career and understand the impact the University’s teaching and research has on the world.  Your role will be responsible for the relationship management of a portfolio of prospective and existing donors. You will seek to gain knowledge and understanding of the giving preferences of these audiences, and work to help the University to develop a philanthropic offer that meets their interests. All activities will be delivered in close collaboration with DARO colleagues as well as other parts of the University. 

As part of an award winning team and led by some of the most respected names in higher education fundraising, you will work with our current Fundraising Relationship Managers to generate gifts to the University and encourage new donors to make long-term, sustainable and significant (5 and 6-figure) gifts. Your objectives and KPIs will be set by the Head of Philanthropy. You will also have the opportunity to work with our senior team on major proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The Shop from Walthamstow, is an upcoming Crisis shop. It will become one of ten that we have opened in the last four years. Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

About the role
As Shop Manager you will lead, and shape, a new team of staff and volunteers to create a shop that not only attracts customers in and around the Walthamstow area, but that also achieves sales and training targets, maximising the impact on our mission to end homelessness. As Walthamstow will be a new opening you will gain the experience of growing the shop from the ground up and building a community.
This is a unique retail opportunity, where you will be directly contributing to Crisis’s work to end homelessness. You will be involved in delivering on the job training for Crisis members involved in the Crisis Retail Training Programme to enable them to develop retail and achieve an industry recognised qualification. Through this programme you will have a direct impact on members and will witness them gain skills, and confidence, in the workplace.

“Crisis is quite a modern charity and it gives you freedom to create. Because they’re smaller they’re not scared to try stuff, so they’ve allowed me to do stuff like hang mannequins from chains in the window. They want you to be new and innovative”
- Esther, Shop Manager for Crisis Finsbury Park

About you
To be successful in this role you will be an experienced shop manager with a proven track record of leading and developing teams, maximising their potential to achieve sales results. You will be seeking an exciting new challenge, that stands out from other retail management roles. You will know how to manage and build Crisis’s reputation within the local community.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please click 'apply now' to submit a CV and a cover letter. Please use the cover letter to answer how you meet the person specification points for this role, preferably using each point as a heading.  

The job description is available by clicking on the 'Additional Details' button.
If you need to request an application in an alternative format, please contact the HR Team through Crisis's job site.
Closing date: 5 March 2020 (11.59pm)

Interview date: TBD

Person Specification

Essential

1. Experience of working in retail management with a proven ability to deliver and uphold high standards of customer service

2. A commercial focus with a track record of managing and achieving targets

3. Good verbal and written communications skills with the ability to summarise and present ideas and information to a range of audiences 

4. Good interpersonal and influencing skills, capable of interacting with a range of people, including other staff, volunteers, members and the local community

5. Knowledge of how to engage audiences using social media tools and websites

6. An ability to work independently and prioritise own tasks and time, but also take direction and work collaboratively with others

7. Flexible in approach and enjoys working in a dynamic and changing environment

8. Proven ability to manage and motivate others to achieve exceptional results

9. Logical, good attention to detail and a creative problem solver

10. Demonstrable working knowledge of Microsoft Office (Word, Excel and Outlook)

11. Knowledge of and ability to comply with safeguarding procedures

12. Commitment to Crisis’ purpose and values including equality and social inclusion

    Desirable

13. Experience of working in the voluntary sector and delivering positive social impact

14. Experience of working with and supporting vulnerable people

15. Experience of delivering training programs

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

Demelza provides specialist care and emotional support for children and young people with terminal conditions and their loved ones, across Kent, East Sussex and South East London.

Every role at Demelza contributes and impacts on our ability to support each child, young person and their family achieve the best possible life, whatever their challenges.

We seek a dynamic individual to join the Fundraising and Marketing team as the Supporter Relations and Data Executive. You will not only be an individual with the desire to deliver and provide exceptional levels of customer service, but also have the ability to ensure that our data is consistent and of a high quality, through the development and delivery of processes and training.

You will have proven experience of working with a database to accurately record information, as well as produce reports and analysis. You will be an excellent communicator with demonstrable experience of building good relationships and also delivering training. Excellent IT skills and use of Microsoft Office programmes is essential.

Experience of working in a customer service environment is essential for this role. Previous experience of working with Raisers Edge NXT is desirable.

Apply now to join #TeamDemelza and be part of our passion and dedication to be there when we are needed the most.

Closing Date – Tuesday 10th March 2020

Interview Date – Thursday 19th March 2020

For more information and to apply for this role, please visit our website.

Enhanced DBS Disclosure check may be undertaken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. To see how we process your data, please visit our website and view our Recruitment Privacy Notice.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

BASE LOCATION: London, Waterloo, UK

REPORTING TO:  

Supporter Relations Coordinator

LINE MANAGEMENT RESPONSIBILITIES: n/a

Islamic Relief:

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion. Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a key, well known and respected aid agency in disaster relief and the on-going development of people in over 25 countries.  It specialises in Education & Training, Health and Nutrition, Water & Sanitation, Income Generation, Orphans’ Support, Emergency Relief and Disaster Preparedness.  Islamic Relief is a member of the Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme and UNHCR.

PURPOSE OF DIVISION (IRUK)

Islamic Relief UK (IRUK) is a Strategic Business Unit (SBU) that is part of Islamic Relief Worldwide. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.

JOB PURPOSE:

To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date.

KEY WORKING RELATIONSHIPS

Regular communication with line manager and SRU colleagues to ensure that the duties of the department are fulfilled effectively.

SCOPE AND AUTHORITY

The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.

Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC Appeals, Outbound calling campaign).

Scope of the Role:

• The role is to manage the IRUK switchboard and enquiries via phone and email. Assistants will also be responsible for updating and maintaining supporter records on Raisers Edge database. Follow a routine in daily tasks set by the line manager. Ensure that the correct donation categorisation is allocated when processing donations. In addition, the job holder provides administrative support to the unit. Day to day database maintenance tasks, updating records and maintaining accuracy.
• Assisting with the call centre during campaign season (Ramadan, Orphans, Emergency/DEC.

Responsibility for Resources:

• This role is responsible for ensuring that data on Raisers Edge is accurate, updated and accessible and managing the IRUK switchboard and enquiry line.

KEY ACCOUNTABILITIES

The job holder is accountable for fulfilling his or her roles and responsibilities in line with Islamic values and principles of fairness, humanity, honesty, respect and fair treatment of his/her colleagues and staff. The following are the main responsibilities that the role holder will be accountable for:

1. Managing the phone lines and online enquiry systems:

• To be the first point of contact for the callers of IRUK and ensure a high level of customer service is delivered and maintained
• To manage switchboard calls, deal with enquiries and the processing of donations efficiently whilst communicating professionally at all times
• To manage all the enquiries via the various email inboxes and postal enquiries
• Donor care of IR individual donors. This includes selection of suitable fulfilment in response to donations and the successful handling of any donor enquiries, instructions and complaints and communication with donors by mail, phone and email
• Achieve the best possible outcome for IR from each customer contact. This will involve pointing customers towards an engagement with IR that is the most suitable for the customer and the most beneficial for IR. Promote and effectively communicate Islamic Relief’s various projects, funds and campaigns including the Gift Aid scheme.

1. Receiving and processing donations

• To open post, to sort, batch and process supporter donations onto the database
• Maintaining mail statistic for donations received through the post
• Counting cash collections received Waterloo office
• Carry out banking for postal donations received through the departments
• Ensure all payments are processed, reconciled and banked within a secure environment, ensuring that credit card data is protected and held securely in-line with business rules
• Processing postal donations, Branch Receipt Books, Bank Transfers, Payroll Giving and CAF donations ensuring that the correct fund and appeal code is allocated to supporter records within agreed timescale
• Logging and processing the event forms from CFV team
• Following up with pledges made at events
• Setting up direct debits and standing orders
• Data cleaning: update on a regular basis supporter records with amendments such as ‘No Mailing’ status; identify duplicate records and incomplete address lines
• Keeping up to date with changes in procedures and processes in donation related work e.g. ways of capturing and entering data

1. Administration

• Filing Gift Aid Declarations, standing order mandates, direct debits and donation coupons
• Ensure all filing and paperwork storage is maintained to the highest standards
• Administration of Direct debit cancellations and amendments
• Administration of Standing order, Direct debit cancellations and missed payments.
• Processing Lodgements for Donation Station donations and Providing support and guidance to Donation Station users to enable them to process donations competently and correctly
• Handle enquiries relating to Donation Station processing
• Constantly monitor and look to improve the qualitative effectiveness of the work produced by the SCU team. This will include working on your own initiative to effect measurable improvements in supporter care and data quality
• Handle Waqf-related enquiries and ensure information is sent to and received from the Waqf Department in a timely manner, particularly where it affects Waqf donors
• Responsible for preparing acknowledgements, deeds, and reports to donors
• Contribute to the efficient running and good practice of the SRU Department and undertake other initiatives as required

1. Call Centre Supervision

• Assisting with the induction and training for volunteers.
• Managing the call centre during campaigns season. This includes working flexible hours to ensure sufficient supervision is provided (working unsociable hours during peak times as well as weekends.)

1. Project Work

• Be involved in department or organisation project teams or working groups where appropriate
• Providing additional support to the SRU team as and when necessary such assisting with departmental projects. E.g. DEC/Charity Week and working on orphans reports when requested

• Volunteer Management. This includes managing office volunteers and managing the pool of Live appeal Volunteers. Assist with the volunteer training, overseeing it on the night and arranging transportation when needed.

1. Project Work

• Effectively deal with complaints, ensure learning from complaints is taken on board. Implement and develop processes for monitoring and report against IR’s centralised complaints procedure

• Work closely with key departments within IRUK to ensure that all communications to supporters is kept up to date and that service to supporters is co-ordinated and continuous.
• Participate in meetings requested by line manager and to ensure that decisions from any meetings are followed up
• Liaise with relevant external organisations as and when required
• Work flexibly according to the demands of the organization and carry out any duties with the competence of the post holder, assigned by the Supporter Relations Coordinator including managing and taking part in Live appeals when required
• Contribute to the effective and efficient running of Islamic Relief as appropriate Participate, as appropriate, in Staff forums and Meetings
• Adhere to Islamic Relief’s Policies and Procedures

1. General Duties

• Be flexible within the broad remit of the post
• Comply with organisational policies and practices
• Encourage effective cross departmental working through personal example
• Keep professional knowledge and expertise up to date
• Attend internal and external meetings as required and contribute positively.
• Undertake any other duties commensurate with this post as reasonably requested by the line manager
• Represent Islamic Relief to the wider community as appropriate to role and authority
• Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Islamic Relief’s equal opportunities statement and polices.
• Ensure professionalism and credibility at all times.
• Undertake any other tasks or projects as deemed appropriate by line manager within the scope of the role.
• To upkeep the reputation and values of Islamic relief at all times.

PERSON SPECIFICATION

It is essential that the post holder shows a good understanding and empathy with the Islamic values and principles as well as commitment to Islamic Relief’s vision and mission.

Essential Criteria:

Experience

• Demonstrable experience in a similar role
• Experience of using databases
• Excellent telephone manner
• Experience of working with sensitive information

Skills, Knowledge and Attributes

• Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
• Fast and accurate data entry skills
• Good standard of numeracy
• Proven administrative skills
• Good written skills
• Ability to work in a methodical manner with attention to detail
• Ability to organise and prioritise own work and meet deadlines
• Must be a team player as well as being able to work on own initiative
• Strong empathy for the aims and work of Islamic Relief
• Knowledge of Data Protection Act

Desirable Criteria:

• Experience of working with volunteers

Personal Qualities

• A genuine passion for making a difference
• Understanding of and affinity with Islamic Relief values

Other requirements

• Willingness to work longer hours, including weekends, during peak campaigns and emergencies.

Starting Salary: £24,553 - £28,093 p.a.

Contract: 12 months Fixed Term Contract

Job Profile

A Supporter Donations Assistant contributes to ensuring the Supporter Donations Team (SDT) manage and administer supporter donation activity on behalf of CAFOD, providing a high level of supporter care while delivering within agreed service levels and Key Performance Indicators. The Supporter Donations Team has the overall responsibility for managing and thanking all supporter donations to CAFOD made through a variety of channels and schemes. SDT works within the Finance and infrastructure group and liaises across all teams in CAFOD, all individuals within the section and external service providers to ensure donations are processed within agreed service levels and quality standards. Due to the nature of SDT’s role, SDT has particularly close ties to CAFOD Fundraising activities and actively engages in our fundraising programmes and schemes. This post reports to the Supporter Donations Manager and will work alongside a team of Supporter Donation Assistants collectively delivering the team’s key aims and responsibilities.

Key Responsibilities

Supporter Care:

• Handle telephone, email and postal enquiries from supporters; identifying and resolving queries in a prompt, warm and sensitive way.

Donations:

• Accurately code donations received ensuring agreed departmental procedures are followed.
• Process, set up and administer instructions and payments through a variety of donations channels and schemes such as Online, Direct Debit, standing orders, BACs, Payroll giving schemes and online giving platforms.
• Input and maintain data on CAFOD’s supporter database ensuring high degrees of accuracy of donor records.
• File and archive financial data adhering to strict audit controls.

 Gift Aid:

• Understand Gift Aid and its application within CAFOD.
• Assist with all aspects of tax effective giving, in accordance with agreed procedures and priorities, including preparation of regular tax claims for submission to HMRC.

 Thanking:

• Produce and dispatch letters to thank and acknowledge donations received.
• Writing bespoke letters of thanks to supporters to respond to exceptional donations.
• Contribute to ongoing enhancement and improvement of supporter thanking

 Post/banking:

• Assist with all incoming and outgoing postal duties held by SDT to maximise effectiveness of processes and delivery of key service levels.
• Preparation of daily banking, cash handling and initial reconciliation of all monies received daily.

 All SDT staff are expected to:

• Attend and contribute to regular team, section, divisional and CAFOD-wide meetings and briefings.
• Work as a supportive member of the team, providing cover for and training of the section staff and volunteers as required.
• Participate in training and other activities as requested by the line manager
• Assist with the rapid set up of projects and work packages in response to major emergency and disaster appeals.
• Rotate through all key tasks within the team / section.

This list of duties and responsibilities is by no means exhaustive and the post holder may be required to undertake other relevant and appropriate duties as required. This job description is subject to regular review and appropriate modification.

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Person Specification /Essential Criteria

Understanding our context

• Understanding Catholic identity; Sympathetic knowledge of the life, culture and structures of the Catholic Church and an ability to work effectively with it.

Working together

• Working with others; Builds positive and fruitful partnerships with colleagues, across CAFOD and with external agencies and organisations

Making change happen

• Managing resources - Offer ideas to improve information systems and processes to reduce costs and improve efficiency.
• Achieving results - Look for better processes and ways of working to achieve results.
• Managing our performance - Agreeing realistic deadlines and measurable objectives for myself, others and the team. 
• Taking the lead - Take a lead in identifying solutions and making change happen

 Job-specific competencies

•  A comprehensive understanding of the different channels for supporter income within CAFOD and the fundraising activity that generates it. 
• A comprehensive understanding of Gift Aid and HMRC requirements to administer a Gift Aid scheme

 Please click here for a full list of CAFOD’s Staff Benefits

Come and join us and help make a real difference in the lives of the world’s poorest communities.CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.

Recruiting a Full and Part Time Specialist Support Worker to join our Mental Health Service in Tower Hamlets!

298 Commercial Road is a mixed-gender service supporting recovery and increased independence for individuals with mental health needs who also have complex conditions and histories. It has 11 self-contained flats for customers who require a high-support setting. Additionally, 10 'step-down' self-contained flats in the immediate vicinity are intended for those who have a lower level of support need and are getting ready for much more independent settings. The service has also received outstanding in the most recent audit.

We are currently recruiting the following roles:

Full Time Specialist Support Worker - GBP 22,275 per annum, 40 hours per week, permanent position

Part Time Specialist Support Worker - GBP 13,365 per annum, 24 hours per week, permanent position

We offer 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

From April 2020, the full time salary will increase to GBP 23,225 per annum

This role requires working shift patterns on a rota basis.

Please clearly state in your supporting statement which role/roles you are interested in.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

For more information or to apply please visit our website.

Office of the Vice-Provost (Advancement)

The appointment will be on UCL Grade 6. The salary range will be inclusive of London Allowance.

Philanthropy at UCL is about more than raising funds to support projects – it is about breaking down barriers, providing opportunities, and supporting the University to challenge convention, think differently and solve global challenges. In September 2016, UCL launched ‘It’s All Academic’, a bold new global philanthropic Campaign with the goal of raising £600million. At the end of October 2019 we are delighted to have reached a £558 million and 200,000 volunteer hours milestone. At its heart is the radical, disruptive thinking that has been at the core of UCL since our founding in 1826.

From fighting dementia to ensuring generations of students reach their full potential: It's All Academic. UCL’s ideas and discoveries are shaping the future, improving lives and having a massive impact on London and the wider world. There has never been a more exciting time to join our Advancement office. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.

This is your chance to play a pivotal role in delivering our Campaign and supporting UCL’s Donor Relations Team. Focused on providing an innovative, sector-leading donor experience in delivering the Campaign for UCL, as the Donor Relations Officer you will collaborate with all teams across the Advancement Office, including; fundraising, communications and events to deliver outstanding donor experiences, and across wider UCL stakeholder groups, such as; students, academics and faculty, to support our work to raise philanthropic income for UCL’s Campaign priority projects.

An outstanding communicator, you are confident working across a broad range of teams and individuals to ensure UCL delivers a sector-leading donor experience for its supporters. A highly motivated individual with excellent attention to detail and a solutions-focused approach to problem solving, you are passionate about innovation in donor relations. With experience of building and developing effective relationships with donors and/or stakeholders through compelling bespoke communications and exceptional stewardship.

To find out more about the role, please contact Jessica Burrell, Head of Donor Relations by phone: +44 (0)20 3108 3804

We know that our people are our greatest asset and in return we provide an empowering, values-based environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. We also value mutual respect and collaboration, and have a strong customer-service ethic.  Expectations are high and we work hard, but the rewards are huge.

UCL is an outstanding place to work. We welcome people from all backgrounds and strive to create an environment where everyone can give of their best. Working with some of the greatest intellects in the world, you will also be entitled to a generous pension scheme and holiday allowance.

The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work.

We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.

This role does not meet the eligibility requirements for a tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

Are you passionate about helping people affected by blood cancer?

Bloodwise was founded from grassroots fundraising and it’s because of our volunteers that we have funded over £500million worth of critical research.

We are looking for an engaging and driven Volunteer Experience Manager to join us on a 12-month fixed term contract to implement our new volunteer strategy.

This is a newly created role and forms part of our strategy to increase our reach and to mobilise our army of volunteers.

We want everyone that volunteers at Bloodwise to have the same great experience, have access to the same information, receive the same great level of training and be fully equipped to support our mission. Our Volunteers may be part of a local community group, sitting on a policy panel aiming to influence government or be an ambassador in the public eye – whatever they do they need to experience the same customer journey.

The Volunteer Experience Manager will work collaboratively with the internal stakeholders who own the volunteer relationships to influence the volunteer experience. Providing leadership and guidance whilst acting as an ambassador for volunteering across all Bloodwise volunteer streams, the Volunteer Experience Manager will have overall responsibility for managing the recruitment process and ensuring consistency in the development of our volunteers, as well as lead in increasing the standard of the volunteering experience across the organisation.

The closing date for this exciting opportunity is:

9am on Thursday 5 March 2020

Please note all applications will be reviewed on receipt and we may bring forward the closing date of this role at our discretion.

Sense has a great opportunity to join our team at our Sense College and Centre is Dereham. This is a 12 month fixed term position working 35 hours per week, being a college you would work 45 weeks of the year.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement

As an Education Support Worker you will support people who have dual or single sensory impairment, learning disability and / or autism, to be as involved as possible in every part of their day to day lives so that they can be full and active members of society. You will work closely with learners to achieve the long term goals identified in their Individual Learning Plans through a range of activities.

You will support and enable people to live the life they choose: to make choices, to express themselves and live as independently as possible. Your support and encouragement will assist individuals to run their own lives as much as possible – helping with personal care, supporting someone to engage with Sense activities, or enabling individuals to access their local community.

About you

Experience is not necessarily required as we are able to support you and provide you with an excellent induction. However, it is really important that you are able to demonstrate the right values and behaviours to enable you to make a difference to people’s lives.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Sense has a proven record of offering high quality, pioneering services

No agencies please.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates in relation to the Personal Specification; therefore it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines and job description (found at the base of this advert) before applying.

Sense is an Equal Opportunities Employer and is committed to ensuring that all staff are motivated, skilled and rewarded by their work.  Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment are subject to a number of checks including an enhanced DBS check where appropriate.

#INDEAST

This is an exciting opportunity to to provide an excellent level of supporter care to our supporters by ensuring all donations received by Muscular Dystrophy UK are coded and processed in a timely fashion and that all supporters are acknowledged and thanked within the relevant agreed timescale.

Applicants

The successful candidate should have:

• Experience of a busy work environment or similar where multi tasking and working to deadlines is the norm
• Exposure to the donation process and communicating with supporters.

Expectations in the role

• To act as the first point of contact for the resolution of complex queries and complaints;
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, acknowledging supporters and sending out materials as appropriate.
• Compile routine reports including all feedback received by the charity

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, season ticket loan, ride to work scheme, health cash plan, and an employee assistance programme.

Location

This role is based at our office in Southwark, London. It is within a short walking distance of Southwark and Borough Tube stations. It is also a short distance from Waterloo Station, London Bridge Station and Blackfriars Station. We are also a 5 minute walk from the Tate Modern and Southbank, perfect place to go for lunch during the warm summer months.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

*Unfortunately due to the high volume of applications we receive we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

Campaigns Manager

BookTrust, Battersea

Contract: Full time, Permanent

Salary £38-45k commensurate with experience

We are looking for an experienced communications professional to help develop and deliver high profile and impactful behaviour change campaigns that will get children and families reading. The successful candidate will work collaboratively with multi-disciplinary teams and external partners to design and deliver campaigns across owned, earned and paid channels. Insight driven, you will combine strong strategic skills with expert project management, translating strategy into action.

BookTrust is the UK's largest children's reading charity. We are dedicated to getting children reading. Each year we reach 3.9 million children across the UK with books, resources and support to help develop a love of reading.

Want to join us? To find out more about who we are and for details on how to apply, please visit our website. Please submit your CV and a covering letter of no more than two pages outlining your suitability in relation to the person specification.
 
Closing date:           Monday, 24th February 2020 at 09:00
Interview dates:       First round interviews on 27th February (TBC)
                                Second round interviews in the week commencing 16th March or 23rd March (TBC) 

BookTrust is committed to safeguarding and promoting the welfare of children.