Supporter relations assistant p jobs
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Salary: £36,220 rising to £36,720 after successful completion of probationary period
Location: Gwent
Contract Type:
- Permanent in line with funding
- Agile – working where and when required, to do the job most effectively
Hours & working Pattern:
- 35 hours per week (full time)
- Generally, Monday to Friday, with occasional evening and weekend work
- Participation in the organisation’s Tier 3 emergency on-call rota (paid)
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to: Director of Support Services
Accountable For:
• Oversight of the portfolio of services within this role, which will be reviewed periodically in line with funding requirements and organisational priorities.
• Current portfolio: Housing Support Grant–funded services across Torfaen and Newport, including refuge and community services.
• Line management of Assistant Managers
Purpose of the post:Operational management of specialist, trauma-informed support services for people who have experienced domestic or sexual abuse, harm or violence.
Specific responsibilities:
PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.
General responsibilities:
PLEASE READ THE FULL JOB DESCRIPTION AND PERSON SPECIFICATIONS IN THE SUPPORTING DOCUMENTS SECTION.
Interested candidates are welcome to contact Joanna Parry, Director of Support Services, for an informal chat.
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date:4th May 2026
We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.
Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is requireed for all posts.
Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.
Registered Charity
101 - 500
Our mission is to stand with individuals, especially women and children, who have experienced domestic or sexual abuse, harm, or violence.
The client requests no contact from agencies or media sales.
Thank you!
Our Events & Communications Senior Coordinator role sits across all three of our garden sites, supporting our income generating private venue hire as well as our community facing workshops and event programme. Working closely with all parts of the organisation, this person helps to tell the story of the charity through our social media, website, newsletter and other channels.
Key Details
- Time commitment: 5 days a week (this can be organised flexibly depending on what the event schedule requires, which will include some evening and weekend work). Possibility of four day contract, to be discussed, salary pro-rata.
- Contract: This role is a fixed term maternity cover: August 2026 - September 2027
- Salary: £34,000
- Applications due: 17th May 2026 at 11:59 p.m
- Interviews held 1 or 2 June 2026
- Start date August 2026 ideally
Job Purpose: To promote the New Story Garden, Floating Garden and Paper Garden in King’s Cross and Canada Water as event spaces for private and commercial use. To be responsible for delivering the annual events plan and associated budget in order to generate a profit to be reinvested into our community and youth programmes and build of community gardens. To organise and run events in the spaces and manage a team of people where needed depending on the size of the events. To produce communications and marketing materials for the organisation according to agreed style guides and templates.
Main Duties and Responsibilities
The role has 2 main strands:
- VENUE HIRE & EVENTS Communicating venue hire and supporting partnerships with corporates and individuals to aid fundraising, and leading on the facilitation of those events
- COMMUNICATIONS AND CREATIVE CAMPAIGNS Supporting the wider work of the team by communicating our objectives and achievements, maintaining an engaging and imaginative stream of content that allows GG's work to reach new audiences
Development and strategic
- Work with the Global Generation team to deliver communication strategy highlighting the achievements and objectives of the organisation and building our brand
- Contribute to existing vision, business plan and implementation for venue hire and events at Global Generation
- Jointly responsible for ensuring that venue hire and the events programme makes a profit, working towards an agreed target
Events Planning & Delivery
- Develop, promote and deliver a programme of events in our garden sites, emphasising the uniqueness of each site, as well as assist with larger fundraising events
- Customer relations: First point of contact for new bookings and enquiries via phone and email ; Conduct site visits for potential clients
- Financial & event administration: Draw up quotes for hire costs, process and approve invoices & payments, manage events budgets, track spending and income, manage contracting, scheduling, menus, brochures and terms and conditions (parts to be carried out by Office Assistant)
Partnerships and relationships
- Actively maintain relationships and networks with individuals, organisations and developers
- Understand, value and work together with the GG team to ensure that there is a good balance between commercial priorities and community priorities, to avoid clashing with or limiting the use of spaces for educational and community events. Where possible add value by merging commercial and community.
Communications and Creative Campaigns
- Support delivery of existing communications strategy across the organisation, including monthly newsletter, regular social media schedule, practical copyediting, typesetting and design support for annual outputs.
- Create and deliver creative communication materials and publications for use in the media and online that help bring Global Generation’s work to life
- Utilise existing branding guidelines and templates to create consistent social graphics, newsletter headers and venue hire documents
For full list of tasks and responsibilities, see the JD on our website.
Essential Skills and Experience
- Fluent in written and spoken English.
- Proficiency in G-suite and/or Office 365 programmes
- Experience using social media platforms including Facebook, LinkedIn and Instagram (for creating & scheduling content)
- Experience using photo or video editing software, Adobe Suite, Canva or Capcut or other similar software.
- Experience coordinating or planning events or organising space hire.
- Experience managing relationships with internal and external partners and stakeholders
- Experience with Squarespace or other website management software
- Good time management and organisational skills
Organisational Context: Founded in 2004, we grow food, people and community for a fair and just world. Our vision informs our two charitable aims which are the guiding principles for our work:
- To provide opportunities for the direct experience of natural wilderness environments for children, young people and adults
- To support young people to develop their full potential so they are able to contribute positively to society and the environment We operate in the boroughs of Camden, Islington and Southwark and work with people of all ages, particularly children and young people.
Working from educational and bio-diverse garden spaces such as the Story Garden and Floating Garden in King’s Cross and the Paper Garden in Canada Water, we combine activities such as urban food growing, supporting bees, carpentry, cooking, and healthy eating with dialogue, storytelling, creative writing, performance and art, silence and stillness. These practices help us to create the conditions for people to come together in a fuller and more connected sense of who they are and what they are a part of and, from that space, to practically and creatively contribute to ecological and social change. We offer our inner city garden spaces for venue hire and events to raise funds towards our charitable aims. This role is based across our sites - Story Garden and Floating Garden in King’s Cross and Paper Garden in Canada Water. You will work with all members of the team, and most closely with the Head of Fundraising, Joint CEO, Operations Manager and Operations Assistant.
Benefits to working with Global Generation We offer 25 days holiday per year, plus all bank holidays. We aim to create a supportive, creative and rewarding environment for you to work in. All members of staff are part of collaboratively developing how we work as an organisation. We do this through offering staff lunches, weekly team meetings, reflective spaces to learn together, away days and residentials which give us an opportunity to come together to reflect and explore different aspects of our work and collectively contribute towards the vision of the organisation. There are also opportunities for job related training and coaching as part of your own personal development, the opportunity to slow down, plan and reflect during the winter, and the possibility for additional support if the need arises through our Employee Assistance Programme.
Download full JD and application form through our website.
The client requests no contact from agencies or media sales.