Supporter service manager jobs in norwich, greater london

Office Manager (Part-Time, 12-Month Fixed Term Contract)
Location: City of London (Hybrid - 1 day in office, 2 days remote)
Working Pattern: 3 days per week (Tuesdays in-office required)

A respected organisation in the maritime sector is seeking a highly organised and proactive Office Manager to join their team on a part-time basis for a 12-month maternity cover. This is a varied and hands-on role, offering a blend of operational oversight, administrative support, and stakeholder coordination.

Key Responsibilities

• Oversee day-to-day office operations and facilities management
• Maintain office supplies, vendor relationships, and service contracts
• Support HR functions including holiday tracking and staff coordination
• Provide secretarial support to the Board and sub-committees
• Assist with billing queries and manage a bespoke IT system (training provided)
• Coordinate the planned office relocation (City of London - May 2026)
• Handle confidential information with discretion and professionalism

Candidate Requirements

• Proven experience in office management or a similar administrative role
• Strong organisational and communication skills
• Proficiency in Microsoft Office and general office systems
• Ability to manage multiple tasks and prioritise effectively
• Knowledge of or experience in the Maritime or Shipping sector is advantageous but not essential.

Additional Information

• Central London location near Monument Station
• Flexible working arrangement with one fixed office day (Tuesday)
• Opportunity to contribute to a purpose-driven organisation with global reach

What you need to do now

If this sounds like the sort of opportunity you are looking for, please apply or send your CV and I will arrange to give you a call if your profile suits.

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The Counter-Trafficking Department operates within HBF’s vibrant, multi-disciplinary team. The Casework Coordinator works alongside the Senior Counter-Trafficking Manager and the rest of the Counter-Trafficking team, as well as other human rights professionals from a wide range of fields and disciplines in order to support survivors to work towards sustaining long-term recovery, social inclusion and re-building their lives. The Counter-Trafficking Programme is designed to assist and safeguard HBF’s clients, with the primary purpose of preventing re-trafficking/re-exploitation and further forms of crime and harm through expert assessments, support and coordination and joint working with external agencies. The role of the Coordinator is to ensure that clients who are victims of trafficking have detailed counter-trafficking assessments, regular follow-up (as per their individual needs and risks) and appropriate safeguarding. The coordinator will provide and assist with evidential documentation as needed and make sure that clients are accompanied and/or sufficiently supported throughout the course of immigration, NRM, asylum and/or criminal justice procedures until they obtain official recognition and protection from the UK authorities and all other relevant professionals and bodies.

Executive Director of Brand, Marketing & Fundraising

Location: Any Crisis office across Great Britain, hybrid working with weekly meetings in London
Salary: £120,000 per annum
Contract: Permanent

At Crisis, we believe that homelessness should not exist, and together we can end it. Our bold 10-year strategy is already driving change but with homelessness rising and funding challenges increasing, we know we must think differently, act courageously, and inspire more people to join us.

We’re looking for an exceptional leader to shape the future of our brand, marketing and fundraising. This is a chance to combine creativity, strategy and purpose, ensuring that our voice is heard, our supporters feel deeply connected, and our income grows to meet the scale of our ambition.

What you’ll do

As Executive Director of Brand, Marketing & Fundraising, you will:

• Provide inspirational leadership to a talented directorate and play a vital role as part of our Senior Leadership Team, reporting directly to the CEO.
• Lead the development of a multi-year fundraising plan that drives sustainable, diverse income and enables Crisis to scale its life-changing work — including our new ambition of direct housing delivery.
• Refresh and strengthen the Crisis brand, building awareness, trust and influence across Great Britain.
• Grow a thriving community of supporters, partners and advocates who stand with us to end homelessness.
• Personally steward high-value relationships and inspire others across the organisation to embrace fundraising and engagement as a shared responsibility.

Who you are

We’re looking for someone who combines vision with action — a leader who brings both strategic insight and personal passion. You will have:

• A strong track record of leading fundraising and supporter engagement at scale, with experience delivering significant income growth.
• Proven success in enhancing a brand to deliver organisational priorities.
• Expertise in strategic marketing, audience engagement, digital innovation and integrated campaigns.
• Experience as part of a senior leadership team, working collaboratively and influencing at Board level.
• Commitment to equity, inclusion and co-production, ensuring that the voices of people with lived experience of homelessness inform our work.
• An inspirational leadership style that motivates, empowers and unlocks potential across teams.

Above all you want to be part of a movement of change-makers determined to end homelessness in our time.

Ready to Learn More?

Click below to view our full Candidate Pack for everything you need to know – including how to apply.

Closing date: Wednesday 15th October, 9am

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Holloway Road, Shelter shop

Contract: Permanent

Hours: Part time, 30 per week

Closing date: Wednesday the 8th of October at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our St John’s Wood shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role.

You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs.

Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are seeking a qualified Specialist ISVA (Independent Sexual Violence Advisor) to join our Advocacy team at Respond. The role includes providing pro-active emotional, practical and advocacy support for adults with learning disabilities and autistic people with complex or multiple needs who have experienced any form of sexual violence and are engaging, (or considering engaging) with the criminal justice system. The ISVA will work across London to provide non-judgmental, trauma-informed emotional support, working in partnership with other London sexual violence support services. 

Our ideal candidate will have experience in the ISVA role as well as a friendly and relational approach to working with clients.  You will have the ability to build trusting relationships, work in an empowering and inclusive way and support clients to heal following sexual abuse and develop coping capacity. You will be a self-motivated individual who will engage with a wider range of people who have experience sexual violence, and other barriers to justice.

This is an exciting opportunity to join an inclusive and passionate team, and you will be supported by the ISVA Service Manager in your ongoing development. Respond values and encourages working in a collaborative and compassionate way, as we support each other to address one of the most enduring injustices; of the experience of trauma to autistic people and people with learning disabilities and their families.

Background information about Respond   

Respond started in 1991 and has grown from a small London based charity to a medium sized national charity in recent years.  Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.  

An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.     

We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide advocacy support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.    

We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.      

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role.  You may be just the right candidate for this or other roles within the organisation. 

Respond Benefits package (all per financial year)

We offer a generous and comprehensive package of flexible benefits to all of our staff.

• Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home.  Part time hours are altered accordingly.   

• Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.

• Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,

• Discretionary study leave to support training relevant to your role. 

• Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.

• Up to 5 days paid time off for dependents per financial year.

• Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.      

• Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment. 

• Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.     

Note all of the above days per annum stated are pro rata’d for part time employees.    

If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.   Your statement should be no more than 2 sides of A4.     

Closing date for applications: 12th September 2025

WHAT IS START NETWORK? 

Our purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action. We do this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation. 

Our current membership is made up of over 130 local, national and international NGOs based all around the world. We also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability. 

OUR SOLUTIONS 

DECENTRAISLING & LOCALLY-LED ACTION: Shifting power and resources and de-centralising decision-making to locally led networks and organisations. 

 EARLY & RAPID FINANCING: Building a global financing system that reduces risk, anticipates, and acts ahead of predictable crises. 

 COMMUNITY-LED INNOVATION: Incentivising innovative, locally led, and contextual solutions and learning from them together with people affected by crises. 

 For more information about Start Network and what we do, please visit our website.  

OUR VALUES 

WE PUT PEOPLE FIRST: Communities come first in our decision-making and programming. 

WE ARE BRAVE: We have great ambition and are willing to explore new things and take risks to achieve it 

WE OPERATE COLLECTIVELY: We leverage the value of working as a network, sharing risk and resources, and learning together. 

WE ARE INCLUSIVE: We see the value in diverse perspectives and work to remove the barriers that prevent voices from being heard. 

WE ARE OPEN: We work transparently and with integrity, building mutual trust in all levels of our work, from governance to programming. 

WE ARE ETHICAL: We behave and operate based on key principles of anti-racism, non-discrimination, and anti-colonialism. This is a work in progress. 

JOB PURPOSE 

The Operations team at Start Network seeks to provide high quality services and works across all directorates. The Operations Officer plays a crucial, frontline role for the organisation, often being the first port-of-call for enquiries from staff and supporting the Senior Operations Manager in the day-to-day delivery of services. In addition to this, the Operations Officer works on cross-team projects and plays an important role in the implementation of environmental policy and other initiatives. The Operations Officer works in a team with the In-House Linguist and Travel and Security Advisor. 

This role may require occasional out of hours working to support Start Network events and initiatives. 

Executive and Finance Officer

We’re looking for a proactive and highly organised Executive and Finance Officer to play a vital role in the operations of Centre for Mental Health.

This varied and interesting role supports our CEO and Board, managing day-to-day operations and taking on key finance and HR responsibilities. This will include financial support: reconciling accounts, processing invoices, supporting our Board by organising meetings and helping with many aspects of recruitment, onboarding and assisting our staff team. In this role, you will be at the heart of our team’s success.

You will need to bring outstanding organisational skills, strong IT ability, and experience in financial processes (with knowledge of Sage 50). Experience of working in a charity is desirable.

About us
We’re Centre for Mental Health. We take the lead in challenging policies, systems and society, so that everyone can have better mental health. We do this by building research evidence to create fairer mental health policy.

By joining our small, friendly and dedicated team, you’ll help us create a fairer society and drive forward sustainable policy change, pursue equality, social justice and good mental health for all. 

The closing date for applications is 7th October 23:59.

Interviews will be held in person at our office in Elephant and Castle, on Tuesday 21 October between 10am and 5pm.

The Children’s Trust exists to support children and their families with acquired brain injuries and neurodisabilities. We are a complex organisation that constantly thrives to deliver the best outcomes for the children and young people we serve.

The Patient Safety, Experience, Risk and Quality Lead at The Children's Trust is a key leadership role within the nursing directorate, reporting directly to the Head of Safety, Clinical Governance, Risk, and Quality.

This position is responsible for ensuring that the highest standards of quality and safety are maintained across all services provided to children and families. Develop, implement, and monitor frameworks and initiatives that enhance patient experience and safety, reduce risks, and ensure compliance with regulatory standards. This role requires collaboration across multidisciplinary teams to foster a culture of continuous improvement and excellence in care delivery.

Staff benefits include London weighting, shuttle bus, and more… Read more below

Role Requirements

• Provide strategic direction and leadership in quality, risk, patient experience, and patient safety initiatives.
• Develop and implement policies and procedures that align with national standards and best practices.
• Promote a culture of safety and quality across all levels of the organisation, encouraging staff engagement and ownership.
• Design and work across the organisation to embed a quality impact assessment process to support strategic decision making.

The role requires flexibility in terms of hours of work, including the ability to work early and late and occasional weekend days to supervise the nursing and care services.

Interview Date: Wednesday 22nd October 2025

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Contribute to team

Essential Criteria:

Experience and Skills:

• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Minimum 2 years f debt advice experience
• Proven record of good quality debt advice
• Provided casework support
• Experience in a client-facing service envirnment
• CMS experience (Advice Pr preferable)
• Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

• Clear communication skills and a strong command of the English language, oral and written
• Ability to communicate with internal and external stakeholders
• Advocacy skills
• Ability to remain non-judgmental
• Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

• Ability to work as part of a team and be open to receiving feedback and learning from others
• Ability to give and receive feedback objectively and sensitively
• Custmer-focused attitude and a commitment to delivering exceptional service
• Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
• Ability to think outside the box and be open to new challenges

Commitment:

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

Team Administrator

Overview

Watford and Three Rivers Refugee Partnership (WTRRP) provide services to refugees, asylum-seekers and other vulnerable migrants in our area.

We are looking for a part-time Team Administrator to support us with administrative duties to ensure the smooth running of services we provide as well as support with the volunteer recruitment process. This post is funded by the National Lottery grant until February 2027 with possibilities of being extended. This is a part-time post of 18.5 hours a week and is office based in Watford.

We are looking for someone with excellent interpersonal and administrative skills who understands the needs of our clients and partner organisations. In return we can offer you an interesting and rewarding role that enables you to give back to your community. We run a successful drop-in service every Tuesday from 11.30-1.30pm, a Social Hub for clients, as well as a number of ESOL classes. We have a full-time Caseworker and a part-time volunteer co-ordinator as well as over 60 volunteers.

Salary: £13,668 (£27,336 FTE)

Working hours: 18.5 hours per week, there is some flexibility regarding working days but must be available on a Tuesday.

Duration: This post is funded until Feb 2027 but, with good prospects of extension

Location: WTRRP, St Mary’s Church, Church St, Watford WD18 0EG

Closing date for applications: 17 October 2025

Interview dates: 29th and 30th of October 2025

We will ask for references from the successful candidate after interview, and also for your DBS if you have one issued in the last two years.

Job Title: Housing Independent Gender Violence Advocate (Housing IGVA)

Location: The GAIA Centre (Lambeth, London)
Salary: £28,857.12 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent

Hours: 37.5 hours per week

The Housing Independent Gender Violence Advocate (IGVA) will be embedded within borough housing teams to facilitate the dual working that will ensure that survivors’ safety and housing needs are met. This includes:

· Close working relationships with Housing colleagues 

· Provision of specialist knowledge relating to DA for Housing Officers and Homelessness Teams to draw on 

· Specialist support for survivors at the moment of crisis 

· Provision of advocacy; supporting survivors to access safe accommodation 

· Ongoing support from the IGVA from wider DA service, including access to group clinical supervision, casework management meetings, reflective practice sessions, one-to-one supervision from service manager 

The Housing IGVA will work closely with victims of gender-based violence from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children. The role will be part of increasing the ability of partner agencies to recognise, reject and respond appropriately and safely to all forms of gender-based violence (including domestic violence, sexual, financial and emotional abuse, female genital mutilation, forced marriage and honour-based violence).

The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors. The job involves informing survivors of the full range of civil, criminal, housing and practical options that might increase their safety. The post holder will empower survivors by providing them with emotional, practical and personal welfare support especially around complex housing needs.

The job involves ensuring that women are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am October 2025

Interview Date: 13 October 2025

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Caring Community Connector your responsibilities would include: -

1. Build relationships with local organisations, networks and professionals to raise awareness of unpaid carers.

1. Deliver training and awareness sessions to improve carer identification and confidence among community facing staff.

1. Support local partners to understand and use referral pathways to Carers First and other support.

1. Develop and test innovative approaches for embedding carer awareness in community and frontline services.

About you

To be successful in this role you will need -

• Community Engagement and Partnership Working

  • Proven experience of working in outreach, engagement, or partnership development roles, ideally within the voluntary, community, health or social care sectors.
  • Ability to develop and maintain strong, collaborative relationships with a wide range of stakeholders and community organisations.
  • Experience of delivering presentations, training or awareness sessions to professional and public audiences.
  • Confident in representing organisational values in external forums, with the ability to influence and advocate effectively.

  Communication and Project Delivery

  • Strong written and verbal communication skills, including the ability to present information clearly and engage others in learning or behavioural change.
  • Excellent organisational and project coordination skills, with the ability to manage competing priorities and deliver to agreed plans.
  • Experience of using databases or digital tools to record activity, monitor outputs, and contribute to reporting.
  • Comfortable working independently and taking initiative, while also contributing to team learning and shared outcomes.

  Knowledge and Values

  • Understanding of the needs and experiences of unpaid carers and/or people facing disadvantage in community or health settings.
  • Knowledge of safeguarding, data protection, and the importance of promoting equity, diversity, and inclusion in community-facing work.
  • A creative and curious mindset, committed to innovation, continuous learning, and making a positive difference.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. 

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the ‘Apply Now’ button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

• All successfully shortlisted candidates will be invited to a Microsoft teams interview. 
• Closing date for applications: 03 October 2025- we reserve the right to close the vacancy early if we receive sufficient applications for the role.   
• Interview date: week commencing: to be confirmed 

For over 100 years The Creighton Centre has been working in Hammersmith & Fulham caring for older, vulnerable people and people living with disabilities. We tackle problems caused by social isolation and disadvantage by developing and providing programmes that offer people practical solutions and emotional support.

Join us to lead Keep Active, our programme helping older people regain strength, confidence, and independence after illness or a fall.

You’ll recruit, train, and support volunteers who work with clients referred by health professionals, providing 9-week goal-focused support to keep them active and connected. This hands-on role involves home visits, building strong relationships, and seeing the real difference you make in older people’s lives.

Key Responsibilities

• Coordinate referrals and link clients with trained volunteers.
• Support clients and volunteers throughout the 9-week programme.
• Recruit, train and supervise volunteers, ensuring they feel valued and supported.
• Work closely with NHS Community Independence and Rehab services.
• Keep accurate records, gather feedback and share impact stories.
• Promote inclusion and accessibility for all participants.

✨ What we’re looking for

• Experience supporting or coordinating volunteers (desirable).
• Understanding of the challenges older people may face living alone.
• Great communicator – friendly, empathetic and organised.
• Confident with IT and record-keeping.
• Able to work independently and as part of a small team.
• Willing to travel within Hammersmith & Fulham for home visits.

✨ Why join us?

• Be part of a trusted, community-rooted charity.
• Directly improve the wellbeing of older people.
• Work in a friendly, supportive team.
• Gain experience in health, volunteering and community development.

Age UK Lewisham and Southwark (AUKLS) is a local, independent, self-funded charity that exists to improve the lives of older people in Lewisham and Southwark. AUKLS enjoys an open and participative working environment. We work to our core values which include being fair and equal as a service provider, employer and partner. Teamwork, collective responsibility and delegated authority are central to this process. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.

As part of the social prescribing team, you will work in partnership with community organisations, health and social care and statutory services to provide a social prescribing service to people aged 60 and over, and/or self-identifying as a carer of an older person living in the London Borough of Southwark. The role will be based at our Stones End Day Centre, from partners' sites across the borough, in clients' homes and in other venues that clients' might choose.

We are looking for a passionate person who enjoys a varied working day and is passionate about supporting older people to maintain their wellbeing and independence.

Employee Benefits:

• 26 days annual leave + bank holidays (pro rata for part-time)
• Additional day's leave for Birthday
• Access to Employee Assistance Programme, including access to helpline for partners and dependents
• Flexi time scheme allowing the claiming back of additional hours worked (where appropriate to role)
• Other flexible working options, including working from home (where appropriate)
• Generous contractual sick pay scheme, allowing staff to recover without the worry of loss of income
• CycleScheme members – enabling employees to save 25-39% of the cost of a new bike & accessories whilst also spreading the cost
• TechScheme members – enabling employees to purchase tech through AUKLS and spread the cost from their salary

AUKLS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.