Supporter service manager jobs in surbiton, greater london

About the role

We believe learning should be impactful, accessible and enjoyable.

Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level building on our success and helping us grow our impact even further.

We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society.

Over the past five years, we have:

• expanded our reach across the UK
• made our training more affordable for smaller organisations
• diversified our delivery model

Our training programme includes:

• Open Programme: Live online training open to everyone
• In-house Training: Tailored sessions for specific organisations, delivered online or face to face
• eLearning: A fast-growing area we’re excited to scale up.

This role is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands, ensuring it runs smoothly and maintains the high standards people expect from NCVO. At the same time, you will keep an eye on the bigger picture; driving growth, developing our offer, and spotting opportunities to innovate.

You will work closely with our subject experts and delivery partners to shape training content that meets the sector’s real needs. You will also collaborate with clients to pitch and secure new business; building relationships that create shared value and lasting impact.

We are looking for someone with a mix of commercial mindset and sector empathy — someone who understands how to grow a business and how to do it in a way that’s rooted in values.

You will thrive in this role if:

• You are motivated by hitting income targets, but never lose sight of purpose
• You are organised, detail-oriented and calm under pressure
• You bring a strong vision for growth and innovation in learning
• You are curious and excited about how tech — including AI — is changing the way people learn
• You enjoy working across teams and building collaborative relationships
• You care deeply about supporting the voluntary sector to grow and thrive

In return, we offer a flexible, meaningful role with plenty of variety. You will join a supportive, values-led team and play a key part in an organisation that helps charities do what they do best: make a difference.

We know the voluntary sector is always evolving and we want our training to stay one step ahead. If you’re excited by the idea of helping others learn, grow, and succeed, we would love to hear from you.

About Services and Partnerships

​This role sits within the services and partnerships directorate.

Our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.

​Each year, we deliver hundreds of training courses on the topics that matter most to charities, reaching thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector. The insights we gain also inform and shape NCVO’s policy priorities.

The training team includes two Senior Training Officers and a Training Assistant, and is supported by colleagues in our Business Support team.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Role: | Finance & CRM Administrator
Reporting to: | Financial Controller, with a dotted line to the Directors/Fundraising team
Purpose of job: | To work with the Finance and Fundraising teams to provide excellent finance, CRM & other systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include maintaining financial records, managing and maintaining a CRM database of contacts, supporting other digital systems, and some general administrative duties including IT support.
Working pattern: | 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: | Permanent
Salary: | £28,000-£30,000pa depending on experience

Who we are looking for
Are you fascinated by data with an excellent grasp on finance, IT and digital systems? Are you interested in the role financial, CRM & other digital systems play in how arts organisations and cultural projects are managed? Are you looking to take the next step in your arts finance, administration or fundraising career? 
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of Finance & CRM Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM which began in 2023. 
This new role is essential to the success of the Finance & Fundraising teams, in providing effective finance and CRM administration support. The Finance and CRM Administrator will support income generation activities including fundraising and venue hire, as well as playing a vital role in keeping the Museum’s accounting systems working effectively. 
This includes processing all types of financial transactions on Xero and maintaining records on Beacon. You will work as a key part of both teams supporting the Museum’s strategy through the provision of high quality financial & other data, and the maintenance of the underlying systems.
This is an exciting opportunity for a highly organised individual with strong financial skills, an attention to detail, and a flair for collaborative working and information management. You will be looking to expand your skillset and make a tangible impact on our work, through the effective use & development of the main systems underpining our financial strategy & income generation.

Key objectives
·         Supporting the Finance team with accurate & timely processing & reconciling of all types of Museum transactions & ledgers including sales, purchases, banking & cash.
·         Continue ongoing migration of supporter and customer data to Beacon CRM, working with all teams
·         Support all staff with SharePoint migration project ensuring effective record management
·         Continue seeking opportunities to improve the use of our digital systems to increase organisational efficiencies & income generation

Key responsibilities
Finance
·         Raise sales invoices
·         Process credit card transactions
·         Credit control & reconciliation of the sales ledger
·         Financial management of shop takings
·         Process bank & cash transactions
·         Bank reconciliations
·         Produce financial reports & other ad hoc duties as required by the Financial Controller
·         Gift Aid Claims support
·         Training in and promoting use of XERO to staff
CRM Administration
·         Maintain and update Beacon with all fundraising transactions including applications, prospects, & funding receipts 
·         Process donations, pledges and ticket payments from individuals, organisations, trusts and foundations

·         Day-to-day administration of the Museum’s Friends & other membership schemes

·         Maintain up-to-date and accurate records of contacts ensuring that strict confidentiality and GDPR legislation and guidance is adhered to

·         Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM

·         Lead on development of improving existing CRM systems within Beacon CRM 

·         Assist in data capture and gathering to support fundraising compliance & applications

·         Training in and promoting use of CRM to staff including building reports.
Admin support
·         Basic IT support working with outsourced IT contractors and the Operations team
·         Manage the ordering of office items
·         Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins
·         Supporting the Director’s Office Project Manager with governance & meetings
Other
·         To perform any other tasks as reasonably requested by the Directors, Financial Controller and Fundraising team 

Person specification
Essential :
·         Excellent financial, administration & analytical skills
·         Experience of financial systems such as Xero, Sage or QuickBooks

•       Good understanding and experience of Excel

·         Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders

·         Solid experience working with not-for-profit databases, such as Beacon CRM

·         The ability to also work independently and take initiative within a small team

·         Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities

·         Excellent IT skills including in depth knowledge of financial systems, CRM, Microsoft 365, SharePoint, and other cloud based digital systems 

·         An enjoyment of and willingness to engage with a wide variety of people and organisations
Able to act with discretion and maintain professional confidentiality at all times

·         Appreciation of and support for the aims, values and ethos of The Foundling Museum
Desirable:
·         An interest in and engagement with the work and ethos of the Museum

·         An interest in and engagement with the arts, heritage and/or music

·         Experience of working in a finance or fundraising environment

Benefits

• 25 days annual leave per year (pro rata) + bank holidays (pro rata)+ Birthday leave + Volunteering leave
• You will be eligible to join a group contributory pension scheme (3 months after your start date)
• Discount from the Foundling Museum Shop and local partner businesses
• Access to season ticket , rental deposit and cycle to work scheme loans (3 months from your start date)
• Free and discounted access to partner museums and galleries
• Free access to our fully funded Employee Assistance Programme for wellbeing – WISDOM
• Training support from our on line learning platform

Interview timetable:
Closing date: 5pm 1 Oct 2025
First interview date: 7 and 8 Oct  2025 (NB interview will include a job related task)
Second interview date for shortlisted candidates: 13 or 14 Oct 2025

How to apply:
 To apply please follow the link to our application portal where you will be asked to upload a completed copy of our standard application form. 
On this application form you need to provide: 

• Your contact details 
• Details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post 
• What makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification 
• An explanation of  why you wish to work for us 
• Details of your notice period and names of 2 referees, together with the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission) 

 PLEASE NOTE: the application portal will request a CV. This is not necessary and can be ignored. Where it requests a CV please only upload the completed application form, and the optional Equal Opportunities form (if you wish to submit one).

Please get in touch with us details found on our website if you have any access requirements, for example if you would prefer to send your application via video.

Please note that any offer of employment will be subject to receipt of satisfactory references and  proof of right to work in the UK and also may be subject to a DBS (Disclosure and Barring Service) check. 
 
Please also note that this job description will not form part of your contract or your terms and conditions of employment. Duties and requirements of the role may vary from time to time in accordance with the needs of Foundling Museum, its strategy and the directions from its Director.

 About the Foundling Museum:
A seaman, a composer and a painter, and the moving story of the charity they started 270 years ago. The Foundling Museum is a recipe of art and care, which still looks after kids today. Coram, Handel, Hogarth, what’s not to love? Grayson Perry CBE, Foundling Museum Trustee
The Foundling Museum explores compelling stories of love, loss and care through art, music, writing and emotive objects.
 The Museum is the UK’s only arts and heritage institution dedicated to the public understanding of lived experiences of care.  Inspired by three great 18th-century activists - campaigner Thomas Coram, artist William Hogarth and composer George Frideric Handel - our mission is to inspire change and transform lives through the power of the arts. We believe in creative action that brings past and present together, to stimulate imaginations and enrich lives. 
 The Foundling is also the birthplace of creative philanthropy – combining art and fundraising to publicly support lived experiences of care. At the Foundling, the term ‘care’ refers to children’s social care, including foster care, adoption, kinship care, local authority care and children’s homes. Central to our work is well-being through exhibitions, events, collections, research and arts programmes with care leavers, looked-after children, and early years (birth to five years old).  
 Examples of our work include:  

• Art projects which explore how our historic story of care still resonates today by addressing stigma and supporting mental health. We do this by working in a connected way, establishing collaborations with local health and community partners. 
• ‘Tracing Our Tales’, our flagship training programme for care-experienced young people which was named Learning Programme of the Year at the 2022 Museums and Heritage Awards. Supported by our Learning Team, trainees learn art or creative writing skills in weekly sessions led by dynamic artists and poets, to build a creative portfolio.  
• Exhibitions, collections and displays, ranging from tiny, touching identifying tokens left by mothers with their babies, to composer George Frideric Handel’s will. Around the Museum, you’ll find works of art by contemporary artists like Yinka Shonibare CBE RA, Tracey Emin and Michael Craig-Martin, as well as 18th-century artists William Hogarth, Thomas Gainsborough and Joshua Reynolds. 

For an overview of our charitable activities, and relationships with funders, please view the Foundling Museum Annual Report 2024/2025 on this link. 

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for a Peer Support Senior Officer (Online Community) to join our team and help us provide high-quality support to men and their loved ones navigating prostate cancer.

The Peer Support team plays a vital role in connecting men and their loved ones to others with lived experience of prostate cancer. We do this through our One-to-One Peer Support service which matches anyone affected by prostate cancer to our trained volunteers with a similar experience and more recently our Online Community, a website-based discussion forum that provides a space for men and their loved ones to share their experiences and find support.

As a Peer Support Senior Officer (Online Community), you’ll focus on assisting the Peer Support Manager with the development and integration of our Online Community into our wider support services. Once up and running, you’ll take the lead on the day-to-day management and moderation of the community. You’ll work closely with users to understand what they need from the platform, and you’ll be key in shaping it into a safe, welcoming and supportive space where people affected by prostate cancer can connect.

You’ll also develop policies and guidelines to ensure safe and respectful interactions, recruit and support volunteer moderators, and work with other teams to share helpful news, resources and health information on the forum. You’ll use analytics and user feedback to improve the platform and support its growth, while staying informed about best practice and emerging trends in online communities.

While the strong focus of this role will be the Online Community, you’ll also help deliver our One-to-One Peer Support service, triaging enquiries, matching service users with trained peer volunteers who’ve experienced prostate cancer and help with volunteer onboarding and coordination. 

What we want from you

We’re looking for someone with experience managing an online community or similar digital support service. You’ll be comfortable providing information and support to people who may be facing difficult or emotional circumstances, and you’ll understand the importance of creating a safe and inclusive space for users to connect and share.

You’ll bring a good understanding of digital engagement, knowing how to encourage community growth and participation, and you’ll be comfortable using data and insights to guide improvements. You’ll also have experience collecting and monitoring service data to help shape decisions and measure impact.

Excellent communication skills, both written and spoken, are essential. You’ll know how to engage sensitively with people who have lived experience, making sure their voices are reflected in how services are developed and delivered. You’ll also be able to work collaboratively across teams, building relationships with internal colleagues and external partners, and supporting cross-functional projects.

You’ll need to be organised and able to manage a varied workload. A flexible, responsive approach is key, and experience supporting or supervising volunteers would be a plus.

While you don’t need to be a clinical expert, a basic understanding of cancer care in the UK, and an awareness of how inequalities can affect access to health and support services, will help you approach the role with the insight and sensitivity it requires.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. 

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 14th September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 22nd September 2025.

Salary: £28,000 FTE

Hours: Full time – 35 hours per week

Days and Times: Monday to Friday, 9am – 5pm

Responsible to: Hospital Services Manager

Responsible for: Volunteers

Employed by: Age UK Hillingdon, Harrow and Brent

Contract: 1 year fixed term (with potential to extend)

Location: Ealing Hospital, 601 Uxbridge Road, Southall, UB1 3HW (map)

Closing Date: 12 noon on Thursday 18th September

Interviews: Wednesday 24th September

ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION

Are you passionate about helping older people live safely and confidently at home? We’re looking for someone caring, proactive, and motivated to join our team and make a real difference.

In this role, you’ll be a friendly face and a trusted support for older people as they leave hospital. You’ll help make the journey home smooth and safe, reduce the risk of falls or readmission, and ensure people feel confident and supported in their own surroundings.

This is your chance to work alongside hospital staff, community teams, and voluntary sector partners — bringing everyone together to create the very best outcomes for patients and their families.

What you’ll do:

• Support safe, timely hospital discharges and home visits
• Identify risks, recommend aids, and escalate concerns when needed
• Connect people with community and voluntary services
• Keep clear records and ensure every discharge is inclusive and person-centred

About You:

We’d love to hear from you if you are:

• Experienced in working with older people in health, social care, or community settings
• Confident in assessing needs and spotting risks in the home environment
• A strong communicator who enjoys working with patients, families, and professionals
• Organised and comfortable with record-keeping and reporting systems
• Compassionate, patient-focused, and committed to helping people live well at home

We are a growing, sustainable and ambitious social mobility charity. We know that young people in under-served parts of the country are missing out on opportunities which would unlock their confidence and build their skills for a successful future. 

Our long-term, transformational partnerships with business and civic society which support over 60k+ young people every year discover what they are amazing at. This role will lead our evaluation approaches, data analysis and impact insights for our new five-year strategy - Ambition 2030.

What you will be doing

The insights you bring to our programme delivery will aid our understanding of our short, medium and long-term impact for young people, and our role in careers education and social mobility. Your work will also support us to continue to build on ‘what’s working’ and improve our offer to schools, ensuring our support reaches the young people who are most at risk of missing out on opportunities to spark a successful future.

Responsiblities:

• Evaluation
• Data collection
• Data analysis
• Insight reporting
• Systems management

Read more in our job pack. 

Job details

• £35,000 salary
• Full time (37.5 hrs per week)
• Hybrid working*
• 28 days holiday + bank holidays (inclusive of Christmas closure days)
• Training budget

*Hybrid working

This is a hybrid role. You will be working from home and will join our Team Together Days in a co-working space in London a min of 1 a month, up to a max of 3 per month. These days are considered commuting days. You do not need to live in London to apply for this role, but you will need to consider what you feel is a reasonable commuting distance and to be able to attend our team days in London. You can read more about our approach to hybrid working on our website. 

We take safeguarding seriously, please note for safer recruitment purposes, all applications must clearly state continuous work history for the last 10 years, or since leaving full time education. It is ok to have employment gaps on your CV, please provide a note to explain these. Any CVs without full history (including start and finish months and years) will not be considered. 

To read the full job information pack, download the attachment. Please read this before completing your application as it contains some helpful advice of the key experiences and skills we are looking for. 

Using AI in your application 

Robots need not apply. Human skills and authenticity is incredibly important in the work we do with young people. We want to hear your voice and personality in your application. The best way to learn about our work is from our website, not AI. We receive many applications generated by AI platforms which often include incorrect information about our charity - providing incorrect or misinformation may mean we discount your application. 

Safeguarding: We are committed to safeguarding and promoting the wellbeing and welfare of children and we require everyone associated with The Talent Foundry Trust, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including completing our Safer Recruitment process, references from past employers and Disclosure and Barring Service checks.

Salary: £26,519 FTE (approx £18,942 pro rata)

Hours: Part time - 25 hours per week 

Days and times: Preferably worked across 5 days but to be discussed

Contract: Permanent

Responsible to: Business Improvement Manager

Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction

Closing Date: 12 noon on Tuesday 23rd September

Interviews: Week commencing Monday 29th September

We're looking for a proactive and people-focused Facilities Administrator, to join our Resources Team. This role offers variety and the opportunity to contribute to diverse projects while continuing to develop your skills. This is a broad and dynamic role that blends facilities administration and office operations, across multiple locations.

You will work closely with the Business Improvement Manager to maintain a safe, welcoming, and compliant working environment, with responsibility for Health and Safety, premises management, and other essential resources.

If you're someone who thrives on getting things done, enjoys solving problems, and has a keen eye for detail, this could be the perfect fit.

We're looking for a proactive and passionate Learning & Development Designer who's ready to make a real impact.

In this exciting role, you'll create modern, engaging learning interventions across a wide range of subject areas helping learners grow, adapt, and thrive. Your focus will be on designing high-quality virtual classroom experiences, but you'll also have the opportunity to explore and implement other innovative learning methods.

This role is full-time and is home-based with some travel throughout England & Wales as required.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

In this role, you'll play a key part in upskilling practitioners who support victims and witnesses of crime, helping them develop the soft skills needed to make a meaningful impact. You'll be at the forefront of modern learning design, applying contemporary thinking and innovative approaches to shape materials that are both practical and powerful. You'll need to be a dynamic learning professional with a strong grasp of learning theory and a flair for designing engaging, outcome-driven content across multiple formats.

If you thrive in a fast-paced environment, have excellent project and time management skills, and are excited by the opportunity to influence change through learning, we'd love to hear from you.

You will;

• Support the scoping of learning needs with L&D colleagues and make recommendations on potential learning interventions.
• Lead on the design and implementation of virtual and in person learning and other interventions (including independent learning resources, handbooks, tools), within a project management framework, working with a range of key stakeholders, ensuring products are designed within scope, delivered on time, within budget and achieve the desired outcome.
• Build strong relationships with key stakeholders across the organisation collating learning needs and providing consultation on effective learning solutions.
• Lead on the continuous improvement of learning across the organisation, using various sources of information, to make recommendations on amendments. Take ownership of courses and conduct scheduled reviews on content and the effectiveness of the intervention.
• Create new ways of learning across the organisation enhancing opportunities such as peer learning, independent learning, on the job learning and virtual communities.

It is essential to be able to work without direct supervision, prioritise work and deal with competing and conflicting demands in an organised and effective manner. The post is for 37.5 hours per week and a degree of flexibility is necessary. This role will work from home but will have moderate travel nationally across the organisation.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Senior roles in our sector-leading Philanthropy team don’t come up often — and when they do, they’re career-defining. Are you a relationship-led fundraiser who thrives on securing transformational gifts? Do you want to work with inspiring senior volunteers and philanthropists to change the lives of seriously ill children? If so, join our talented and supportive team and play a pivotal role in funding life-changing research and world-class healthcare.

Salary

The salary for this position is £52,526 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. 
 

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead and deliver on a personal fundraising target of £1.5m+, securing six- and seven-figure gifts and multi-year pledges from high-net-worth individuals and charitable trusts.
• Recruit, inspire, and work alongside senior volunteers, campaign boards, and influential supporters to drive ambitious fundraising activity.
• Manage a portfolio of donors and prospects using insight-led approaches to maximise long-term engagement and impact.
• Oversee campaign events, communications, and bespoke proposals, ensuring strategies align with income targets and supporter experience goals.
• Provide inspiring line management to a small team, supporting professional growth and wellbeing.

Skills, Knowledge and Expertise

• Proven track record of securing six- and seven-figure philanthropic gifts.
• Experience working with senior volunteers and campaign boards to deliver major fundraising initiatives.
• Strong strategic leadership and the ability to galvanise a team to meet ambitious targets.
• Exceptional relationship management, influencing, and presentation skills.
• Creativity, innovation, and resilience in achieving results under pressure.

About the team

You’ll join our sector-leading Philanthropy team — recognised as one of the most high-performing and respected in the charity sector. We partner with some of the most generous and committed philanthropists in the UK and beyond to transform the lives of seriously ill children.
 

Our talented and supportive team of 20+ works closely with colleagues across fundraising, clinical, and research teams to create inspiring, high-impact opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

Salary: £55,544 – £61,000 per annum 
Hours: 35 hours per week (28 hours per week will be considered)
Contract: Fixed Term – Two years (to July 2026)
Location: Kennedy Leigh Family Centre, Hendon (Hybrid working available)

Interviews: 29th and 30th September, 2025

About the Role

We’re recruiting a Service Manager to lead Norwood’s new Advice Triage Service (Open Front Door), a flagship access point for families, professionals, and community partners.  This is a key leadership role overseeing the service’s launch, growth and delivery, with responsibility for operational performance, stakeholder engagement and service innovation.

You’ll build and lead a committed triage team, align referral pathways across Norwood’s services, and work closely with external partners across the Jewish community and statutory sectors.  This role offers a unique opportunity to shape a model that puts clarity, accessibility, and cultural sensitivity at the centre of how families seek support.

About Norwood

Founded in 1795, Norwood is the UK’s oldest Jewish charity supporting vulnerable children and their families, children with special educational needs, and adults with neurodevelopmental disabilities, including learning disabilities and autism.

We’re building a culture grounded in our core values of Kindness, Respect, Belonging, and Empowerment and the Advice Triage Service is central to how we connect those values with the people and communities we support.

Your Day-to-Day

As Service Manager, you’ll:
• Establish and embed the Advice Triage (OFD) model for public launch in March 2026
• Lead and manage a multi-disciplinary team including triage workers, referrals staff, and reception
• Develop triage protocols, safeguarding and referral procedures, and escalation frameworks
• Oversee inbound query management across all contact channels
• Coordinate internal and external referral pathways across Norwood and key partners
• Manage the design and population of an online service directory
• Build and maintain strategic relationships with schools, synagogues, charities and LA/NHS services
• Work with communication and engagement teams to promote the service
• Oversee the development and rollout of a CRM system
• Lead service evaluation, report to SLT and funders, and embed co-production in service design

Qualifications, Training and Experience

Essential:

• Relevant degree in Social Work, Health, Education, or Management; And/or Leadership or project management qualification
• 3+ years’ experience in social care, education, or advice services
• Proven ability to lead services, manage teams, and deliver change
• Strong knowledge of referral systems across the voluntary and statutory sectors
• Sound safeguarding knowledge
• Excellent stakeholder, communication and CRM skills

Desirable:

• Knowledge of the Jewish community and culturally specific services
• Experience setting up a helpline, triage service or call centre
• Familiarity with neurodivergent support needs and transitions
• Experience developing service directories or digital tools

Reward & Benefits

We offer a supportive, purpose-driven environment with:

• Hybrid and flexible working
• 25 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Blue Light Card scheme access
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

To apply: Please submit your CV along with a 500 word cover letter outlining how you meet the criteria set out in the person specification.

Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.

This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy and are actively expanding and developing the support and services that we provide. 

We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.

You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our client’s lives.  Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.

The role will include:

· Develop and implement fundraising strategies to enable us to diversify our funding and become more sustainable

· Identify and evaluate opportunities for new projects, leading on the development of proposals, timelines and budgets

· Work closely with the senior leadership team to identify areas for growth and increasing capacity

· Support the growth of the organisation and change required to deliver our fundraising strategy 

Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.

The role

We’re seeking an experienced Philanthropy Manager to join our fantastic Philanthropy and Partnerships team at Pancreatic Cancer UK!

• Join our successful, supportive team that helps you grow and thrive in your career.
• Create compelling research proposals and engage donors through events, lab visits, and meetings.
• Manage existing supporters and increase income by identifying prospects and securing new donations.

About You 

• Passionate about donor stewardship and experienced in securing major gifts.
• Just as confident and engaging with donors in person as you are persuasive in writing thoughtful emails, proposals, and stewardship pieces.
• Highly motivated and results-driven, with a methodical approach to juggling a varied and busy workload.
• Share our passion and purpose in striving to double survival rates for those facing pancreatic cancer.

If this sounds like you, we’d love to hear from you!

About working for Pancreatic Cancer UK  

This is a fast-paced and growing organisation that is committed to making a difference to people with Pancreatic Cancer through research, support and campaigning. Being a part of our team is being part of a thriving, positive, successful, and welcoming community that is making an impact. We will support and develop you. There are opportunities to get involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance. You will feel that your contribution is valued and matters.

About us 

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been sidelined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working:

Our London office is a place to connect, collaborate, and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Sabina (contact details are on our website's advert)
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK, as we are not able to provide sponsorship for this role.
• Please note that the first round of interviews will be held remotely the week of 29th September, and the second round will be held in person in our office based near London Bridge station on the 9th October.

No agencies/sales call please – as a charity, we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

Fight for Peace is a global organisation that uses sport and martial arts combined with education, employability training, and personal development to address violence and support the development of young people in communities affected by crime and social inequality.

PURPOSE OF ROLE

We believe that every young person deserves the opportunity to reach their full potential, and this role is crucial in providing the targeted support they need at a primary level. The Primary Intervention Manager will lead and coordinate the delivery of all primary intervention services within the academy. The ideal candidate will be a strong leader, skilled relationship builder, and have a deep understanding of the challenges faced by young people. The role also carries significant responsibility for safeguarding, acting as a lead in this area. The successful candidate will bring strong safeguarding expertise, with an in-depth knowledge of UK safeguarding legislation, statutory guidance (including Working Together to Safeguard Children and Keeping Children Safe in Education), and best practice in youth work. As a member of the Academy Management team, the postholder will contribute to the academy’s vision as a centre of excellence, actively supporting Fight for Peace policies, practices, and values.

Age UK is currently recruiting for a passionate Corporate Partnerships Executive to join our award-winning Partnership Management team.

As Corporate Partnerships Executive you will help support the delivery and growth of a varied portfolio of corporate partnerships we have. To achieve this you will need to be an excellent relationship builder, with strong administrative and organisational skills, who will go that extra mile to support our collaborative team to surpass fundraising targets.

For a more exhaustive list of responsibilities, please review the job description below.

This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London and you would be expected to attend the office once a week (Thursday) for the Corporate Partnership team day. Travel costs to the London office are not covered by the charity. The role may involve occasional travel, including some overnight stays.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Presentation = P

Experience

* Experience of relationship handling. A, I

* Experience of working in a busy office environment working on a range of outputs. A, I

* Experience of researching - using the internet, relevant libraries and publications. P

* Experience working as part of a team. A, I

* Experience of organising and prioritising your own workload and monitoring and reporting on activity. A, I

Skills and knowledge

* Sound administration skills, including a good working knowledge of MS Office products and databases. A, I, P

* Excellent communication skills - both written and oral - and the social skills and presence to communicate and present to a variety of audiences. I, P

Personal attributes

* A passion to support older people and the mission of Age UK. A, I, P

* A high degree of diplomacy, tact and confidence. I, P

* Able to use own initiative and seek advice when needed. A, I

Great to haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Presentation = P

Experience

* Experience in a fundraising, marketing or sales role is preferable, but not essential. A, I

* A sound understanding of the principles of corporate fundraising, and knowledge of the basics of fundraising regulations. I, P

What we offer in return

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
Excellent pension scheme, life assurance, health cashback plan and EAP
Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
Blue Light Card Scheme
You Did It Awards – recognition awards from £100-250.
 

Additional Information

The role may involve occasional travel within the UK to attend meetings, events and presentations, including some overnight stays. This is a hybrid position with the Corporate Partnerships team attending the London office weekly on Thursday's. Travel costs to the London office are not covered by the charity.

Supporting statements and anonymisation process

Candidates are expected to provide a supporting statement alongside their CV that explains how they meet the 'must have' competencies annotated with an 'A' in the job description. This will be used to assess your suitability for the position. Age UK acknowledges that you may use AI to produce your supporting statement and whilst this is acceptable, we do expect candidates to address the must have criteria by personalising your experience, knowledge and skills. Where candidates rely solely on AI content, Age UK reserves the right to reject the application.

Please note that all CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Our system is unable to anonymise supporting statements, and we would therefore ask that you remove any personal information including your name before you upload to support the work we are doing on making our recruitment selection process more inclusive. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. Reasonable adjustments are changes made to remove or reduce a disadvantage related to a person's disability. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs. If you require reasonable adjustments, at any stage of the recruitment process, please contact Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Purpose of Job

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership.  To empower and enable members Living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England.

SHINE has over 14,500 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the Essex, Suffolk & Norfolk area and will be an exciting opportunity to engage with members and develop and deliver the services we offer.

Our Little Stars project for 0–12 year olds has been established for over 3 years supporting younger members and their families with their diagnosis and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality) Working alongside our multi skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place.

We are looking for someone who can cover the Essex, Suffolk & Norfolk area. You will be home based but will be required to attend clinics in this area and London, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally.

Shine will offer you:

• A competitive salary of £28,471 (pro-rata for part-time hours)
• Regular working hours, and no shift work (some very occasional weekends or evenings) 
• 3% pension contribution
• 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours)
• Additional annual leave due to length of service
• Opportunity to purchase additional annual leave
• Broadband allowance
• Life insurance after 12 months’ employment 
• Access to our Employee Support Programme
• Support to learn and develop

Please see the full Job Description & Person Specification below and on our website. 

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

If you would like to discuss the role, please contact Sarah Carrier, England Services Manager by email to arrange a convenient time for a call.

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted*

Closing date: Monday 15th September 2025 11pm

Interviews: Friday 26th September 2025

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.