Supporter service manager jobs

About the Role

Do you have a creative flair and a passion for collaboration? We’re looking for someone to help shape and deliver a public engagement and events programme that showcases Headway East London’s occupational projects in art, food and music, strengthens partnerships, and raises awareness of brain injury.

The role is to work closely with our members, you will co-produce events, workshops and creative projects that highlight their experiences and talents. Also, nurture and develop relationships with partners and stakeholders, identify new opportunities for collaboration and ensure members are meaningfully involved in all aspects of engagement.

Principal Duties and Responsibilities

Public Engagement Programme Delivery

• Support the delivery of a public engagement programme that raises awareness of brain injury and showcase our creative work in art, food, and music.
• Work closely with the Director of Development and staff teams to identify and develop opportunities for public engagement (e.g. exhibitions, performances, and community events).

​Member Co-production and Creative Participation

• Work closely with members to support their participation in projects and events, ensuring their voices and experiences contribute to the planning and delivery.
• Support in facilitating steering groups or member planning sessions to shape ideas and gather feedback for improvements.

Partnerships and External Relationships

• Support in building and maintaining positive relationships with local organisations, cultural venues, and community partners to broaden our reach and profile.
• Represent Headway East London at events, meetings and community forums, acting as a positive ambassador for the organisation and its members.

 Event, Operations and Delivery

• Support all logistical aspects of events, including venue booking, liaising with suppliers, organising materials, and coordinating volunteers.
• Contribute to event promotion and audience engagement, including managing guest lists, ticketing, and attendee communications.

Monitoring, Evaluation and Reporting

• Support the collection of feedback, stories, and data from events and projects to evaluate their success and impact.
• Support with monitoring and reporting processes that inform fundraising, communications, and project planning. 

Key Relationships - Internal and External

Internal: All staff, Members (service users) and their families, Volunteers

External: Public audiences - supporters and funders Partner organisations, Corporate stakeholders, Contractors

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Location: Onsite at 47 Chalk Farm Road, NW1 8AJ (Thursday & Friday), and online (majority of Mondays)

Reports to: Luminary Senior Programme Manager

Hours: 20 hours per week- Monday (1pm-5pm), Thursday (9am-5pm) and Friday (9am-5pm) with 30-minute paid lunch. There will be occasions where evenings or weekends are required, but these are not often

Contract: Permanent. Term-time only contract (working 39 weeks per year)

Who we are
We are a women-led charity offering a bold, innovative response to the needs of women in London who face multiple disadvantage, including gender-based violence. We use baking as a tool to guide women on a journey towards empowerment, employability and independence.

Who we are looking for

***The training and supervision elements of this role include a Genuine Occupational Requirement that the post holder is female, as permitted under Schedule 9, Part 1 of the Equality Act 2010. This requirement reflects the needs of the women we serve, many of whom are survivors of gender-based violence and disadvantage.

We’re looking for a professional baker with experience teaching cake, bread, and pastry classes to join our team. The role will involve teaching two cohorts of 7 trainees each week, facilitating their learning in baking, food hygiene standards, and professionalism for the working world as part of Luminary’s Employability and Independence Programme.

The programme sets high standards of professionalism and expectation alongside holistic support in a trauma-informed environment. It is essential that you are personable, approachable and able to adapt your teaching style to each individual's needs. We are looking for someone who shares our vision of supporting women, and experience working with this demographic is helpful.

Key Job Responsibilities:

Teaching

● Teaching the baking and food hygiene elements of the Luminary training curriculum to a high standard
● Taking responsibility for trainee learning and skill development – in collaboration with the Training Coordinator and Teaching Assistant
● Managing expectations, behaviour and dynamics of the training cohort in a trauma- informed way.
● Maintaining a professional & focused learning environment at all times, with an end goal of employability
● Facilitating community amongst women on the programme, investing in each woman as a whole individual and supporting them to build confidence
● Running interventions for women who are struggling in the group or with the learning
● Tracking & documenting trainee progress in order to evaluate services and support fundraising proposals
● Delegating appropriate jobs to the Teaching Assistant and upskilling them to cover teaching sessions when needed 
● Responsible for facilitating the learning of Level 2 Food Safety and Hygiene course and supporting trainees to complete their online qualification

● Keeping the training kitchen clean to a professional standard and having high
expectations of cleanliness and food hygiene practices from the trainees to prepare
them for a real working environment
● Ensuring a trauma-informed approach to training and championing our trainees at all times.

Programme and Training Management
● Liaising with the second Baking Teacher to coordinate and arrange external masterclass teachers and extra curricular opportunities
● Coordinating with the second Baking Teacher to ensure that all baking ingredients, lunch and equipment are ordered for the week according to the set budget
● Ensuring all recipes are documented according to set guidelines
● Responsible for ensuring Health & Safety standards are followed at all times within the training kitchen
● Following & implementing Luminary Safeguarding Procedures
● Working closely with the Training and Progression Support Team to ensure targets are met, and implementing reflective practice to ensure trainees are receiving the best support and opportunities possible

Other
● Taking part in the appropriate training for the role as suggested by your line manager
● Supporting with coordinating Bake Along sessions for corporate and private clients to raise money for Luminary Ltd
● Support with graduation events (one evening once or twice per year)
● Fulfilling any appropriate roles assigned by your line manager, for example: assisting with trainee recruitment, monitoring and evaluation, and speaking publicly to raise awareness and secure funding.

Job Requirements and Abilities
Necessary:
● Highly skilled professional baker competent in bread, pastry and cakes
● Skilled and experienced in teaching others how to bake in a group setting
● Confident in managing a classroom setting and skilled at managing complex interpersonal dynamics whilst championing the principles of trauma-informed practice
● Copes well in a fast-paced environment with the ability to adapt well to changing priorities

● Excellent communication skills, both written and spoken
● Personable and patient
● Motivated and proactive with the ability to multitask and manage competing demands
● A champion of Luminary’s organisational values of hope, empowerment, collaboration and empathy, with the ability to embody these in the learning environment
● Supportive of the Luminary Faith Policy, championing the role that faith can play in women’s recovery
● It is a requirement of this job role that the applicant is female under the Equality Act 2010.
● Confident in using IT systems, including Google Suite, Slack, Airtable

Desirable:
● Educated to Patisserie Level 3 or higher
● Adult teaching qualification (College or Further Education)
● Experience in a charity or social enterprise
● Experienced in working with women and/or girls from disadvantaged backgrounds
● Experience of facilitating learning for those with additional learning needs or ESOL

As our Fundraising Officer you’ll play a crucial role in raising philanthropic income for the university. You’ll be joining us at an exciting time as 2026 marks the University’s centenary.

Your work will involve planning and delivering a range of fundraising activities aimed at raising charitable donations from alumni and other supporters. Projects will include an international giving day, telephone campaign, direct mail appeals, online crowdfunding projects and raising money at public events on our campuses.

This is a chance to make a real difference during an important year. You’ll be joining a friendly, supportive and passionate team and your work will have real impact — supporting students, research and the wider community through our centenary projects.

To succeed in this role, you will have:

• Excellent communication and interpersonal skills including the ability to work with a wide range of people
• Experience planning and managing projects
• Excellent organisational and time management skills
• Good all round IT skills
• Ideally gained some prior experience in a fundraising role

This role is a fixed-term full time position, working 35 hours per week, providing maternity cover for 1 year from February 2026. Working hours would normally be 9-5pm Monday to Friday, but the role will require periods of out of hours working such as during the telephone campaign.

The role requires some days working at the Whiteknights Campus each week, but The Fundraising Team supports hybrid remote working arrangements too.

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Are you a motivated Individual Giving fundraiser who’s passionate about building strong direct marketing campaigns and delivering sector-leading supporter retention journeys? We’re looking for an Individual Giving Officer (Retention) to join our Supporter Giving & Legacies team and help inspire people to support our work.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You’ll play a key role in delivering our multi-channel retention programme, helping to deepen engagement, strengthen loyalty and increase income across cash appeals, Regular Giving reactivation and upgrades, and stewardship journeys.

Working closely with the Individual Giving Manager (Retention) and colleagues across Fundraising and Engagement, you’ll plan and deliver engaging direct mail and telemarketing campaigns that bring our impact to life. You’ll also use audience insight and campaign data to optimise performance and identify opportunities for growth.

This is a great opportunity for someone looking to take the next step in their Individual Giving career.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

The Social Research Association (SRA) is an educational charity and membership organisation for social researchers, dedicated to advancing excellence in social research across the UK. We support the research community by:

· Growing and connecting an inclusive, diverse community of social researchers.

· Expanding career pathways and professional development.

· Advancing knowledge, best practices, and innovation in social research.

· Representing and advocating for the profession.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. Alongside these new activities, it is important that our core activities such as training and events continue to run smoothly and this role is key to supporting those activities.

We are a small team of eight people and are working in a very inter-connected manner.

About the Role

The Finance and Administrative Assistant will provide essential support across three main areas: finances, events and training. This role is about being detail-oriented in the finance administration, well organised, supporting smooth communication, and helping our members and partners to engage with our services. The role will report to the training and conference manager. The successful candidate will have a strong background in finance administration, substantial experience of using Customer Relations Management Systems (CRM) and Xero (or similar systems), and the ability to work effectively in a fast-paced environment. Above all, you should be eager to learn and ask questions. This is a new role for us – so we're excited to explore and shape it together.   

Key Responsibilities:

*Manage and maintain accurate financial records for the organisation, including accounts payable and receivable

*Manage weekly accounts reconciliation process

*Preparing financial reports, issuing invoices and chasing debtors for training and events

* Assist operations manager with budgeting and forecasting

Training and events

* Provide administrative support to the operations and training manager by managing the training and events inbox, bookings and attendance.

*Assist in monitoring of training and events by running feedback reports

*Provide more general administrative support for regular training events and the annual conference

* Coordinate meetings and events, liaising with trustees, volunteers and colleagues

General

* Develop and implement administrative processes and procedures to improve efficiency

* Provide exceptional customer service to internal and external stakeholders

* Maintain confidentiality and handle sensitive information with discretion

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply.

Essential Experience & Skills

● You have worked in a finance administrative role where you’ve managed multiple tasks and met deadlines.

● You have experience using digital tools like Customer Relationship Management systems (CRM) and accounting software. You don’t need to be highly technical, but you should be comfortable navigating systems, updating records, and assisting others with basic queries.

● Responding to customers/clients via emails

● You have experience supporting projects or coordinating tasks

● Intermediate level of excel skills, e.g. produce monitoring reports on training bookings

Desirable Experience (Nice to Have, but not required)

● Knowledge of financial regulation for charities, e.g. the Statement of Recommended Practice (SORP)

● Experience working in a membership organisation, charity, or similar setting.

● Familiarity with basic data management (e.g. updating records, handling databases).

● Experience coordinating online or in-person events

● Experience of changing website content or interest in learning

What We Offer

28 days of annual leave (pro rata) + bank holidays

Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)

Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.

Personal and professional development including payment for one subscription to a relevant membership/professional body

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives. 

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

The balance of the role is approximately 2.5dpw HR and 1.5dpw Governance Support. Applications for a 2.5 days per week Head of HR role will also be considered. Please indicate which role you are applying for when you make your application. 

 Liberty is an independent campaigning organisation. It challenges injustice, defends freedom, and campaigns to make sure everyone in the UK is treated fairly. 

Liberty is a small organisation, which punches above its weight, delivering its work through a team of around 35 employees.   We are looking for a Head of HR and Governance Support who brings strong leadership and management skills, hands-on day-to-day delivery to support high-performing teams, and who has strong organisational skills and experience working at a senior level to be able to effectively support the Liberty board, and the board of Liberty's sister charity, The Civil Liberties Trust. 

You will line manager and work closely with the HR Officer to provide responsive, problem solving and supportive HR service to managers across the organisation and to work alongside, support and advise the Senior Leadership Team to develop and deliver a strong HR strategy embedding best practice and continuing to build a positive, inclusive and high- performing culture strongly aligned with Liberty's values.

You will also work closely with the Senior Leadership Team, the Board and the Finance and Governance Officer to ensure that both boards have the operational and implementation support they need to function effectively, including supporting the upcoming governance review. 

 We are looking for someone who enjoys working at both a strategic and operational level, who enjoys implementing effective systems, and embraces the opportunities and challenges of embedding values-led, anti-oppressive principles within a progressive organisation.

The successful candidate is likely to be qualified or QBE in HR, and have a good grasp of HR employment law, have experience of taking an organisation through transformational change and enjoy working with managers to get the best out of their teams. 

For further information click the apply button.

Make a Real Difference to Mental Health Across Bedfordshire

We are excited to offer a managerial opportunity within our Recovery Lounges, where every evening holds the power to change a life.

Recovery Lounge Manager
Post no: 656
Working Base: HQ,The Rufus Centre, Flitwick, MK45 1AH
Area Covered: Leighton Buzzard, Luton, Bedford & Biggleswade
Contract type: Permanent
Hours: 35.25 hours per week
Work Pattern: Flexible across Monday to Sunday, up to 5 Shifts on site per week, 1 Day at HQ in Flitwick each week
Salary: £28,581.08.00 per annum (£30,000.00 F.T.E)

If you’re confident working in fast-paced settings and want to support people in crisis while shaping an excellent, high-impact service, this could be the role for you.

Not only will you make a meaningful difference to people when they need it most, but you’ll also have the chance to grow your own career, working within the leading mental health charity across Bedford, Luton and Milton Keynes.

As our Recovery Lounge Manager, you’ll lead the delivery of this vital service across Leighton Buzzard, Luton, Bedford, and Biggleswade. You’ll guide and coordinate our incredibly dedicated and skilled team of eight Mental Health Support Workers and our volunteers across multiple sites (as above), working closely with NHS partners to ensure every person who walks through our doors receives compassionate, safe, and high-quality support in line with our RICH values.

This is a dynamic, hands-on leadership role—perfect for someone who thrives in fast-paced environments, values meaningful human connection, and is passionate about crisis prevention and mental health recovery.

What You’ll Do

• Champion the day-to-day operation of our Recovery Lounges, ensuring safe, effective, person-centred support, in line with Mind BLMK’s service delivery models, policies and procedures.
• Lead, inspire, and supervise staff and volunteers, fostering growth, wellbeing, and confidence.
• Assess individuals’ needs, offer a community setting where those who struggle with isolation can find engagement, deliver 1:1 support, and help prevent further deterioration or crisis.
• Build strong partnerships with NHS mental health services and local community groups to maximise impact.
• Maintain high standards of safeguarding, health and safety, data management, and service quality.
• Represent Mind BLMK across Bedfordshire, strengthening awareness and engagement with our crisis services.
• Work closely with the Crisis Services Delivery Manager and Operational Crisis Services Manager to deliver a successful and valued service.

You can find more information about in the Role Profile on our website.

Benefits of Working with Mind BLMK

We invest in your wellbeing, growth, and work–life balance. Benefits include:

• 25 days annual leave (pro rata) plus all Bank Holidays (usually 8, pro rata)
• NEST pension scheme with auto-enrolment
  • Employer contribution: 3%
  • Employee contribution: 5%
• Optional Health Plan
• Learning & Development opportunities, including in-house and external training
• Flexible working available on request (in line with Mind BLMK policy)
• Proud Disability Confident Employer (since 2008)
• Mindful Employer and Mindful Employer Plus signatory – demonstrating our ongoing commitment to positive mental health in the workplace

Closedown: 5pm, 7th January 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

ABOUT THE ROLE

The Access Interns Programme, a partnership between The Kartik Foundation and Variety, provides disabled young people with meaningful corporate internship opportunities to support their career aspirations. For many disabled young people, accessing work experience can be challenging due to societal barriers, lack of support, and limited opportunities. Access Interns is designed to break down these barriers, ensuring that participants gain valuable work experience, professional skills, and industry connections to help them succeed in their chosen careers.

The Access Interns Programme Manager is responsible for the successful delivery of the ACCESS INTERNS programme, overseeing the internship placement process, employer engagement, and student support. This includes managing the selection process, coordinating placements, ensuring workplace accessibility, and tracking the programme’s impact.

The role also involves working closely with corporate employers to create inclusive work environments, supporting interns throughout their placements, and expanding engagement with schools, employers, and industry leaders to ensure disabled young people have equal access to high-quality career opportunities.

ABOUT VARIETY

In the UK, there are more than 1.3 million disabled children and over 4 million children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

 KEY RESPONSIBILITIES

Programme Management

· Managing the Access Interns Programme, ensuring it is delivered to a high standard and in line with Variety’s policies and procedures

· Working with the Chief Executive Officer to set annual internship placement targets, manage the Access Interns budget and develop the Access Interns Programme.

· Overseeing the end-to-end process of the programme, from student recruitment and employer engagement to placement coordination and post-internship evaluation.

· Adhering to Variety’s Safeguarding policies and procedures and working with the Head of Programmes, by recognising that interns are vulnerable adults, and taking responsibility for their safety, welfare, and well-being throughout the programme.

· Identifying opportunities to expand and enhance the programme, ensuring it remains impactful, sustainable, and aligned with Variety’s strategic goals.

· Developing guidance materials, training sessions, and workshops to prepare students for internships and support their professional growth

· Working with the Programme’s team to input & manage programme data and reporting.

· Tracking and reporting on Programme Impact and analysing data to ensure continuous improvement.

Logistics and Coordination

· Coordinating interview schedule, employer meeting, and onboarding sessions to facilitate successful placements.

· Managing communication with interns, employers, schools, and other stakeholders, ensuring all parties are well-informed and supported.

· Organising online disability awareness training for corporate employers as part of the onboarding process, ensuring employers understand best practices for supporting disabled interns and creating accessible workplaces.

· Ensuring all necessary documentation, contracts and agreements are completed and maintained in line with Variety’s Policies and Compliance standards.

Budget and Income Generation

· Managing the Access Interns Programme budget, ensuring effective allocation of resources and cost control.

· Generating income from the programme, including securing corporate partnerships and funding opportunities to sustain and expand Access Interns.

· Working closely with the fundraising team to assist in converting Access Intern partners into Corporate Donors for Variety’s wider work.

· Working with the Chief Executive Officer to set financial targets and explore additional funding streams.

· Monitoring expenditure, tracking income, and providing financial reports on programme performance.

Student Outreach & Support

· Manage the application and selection process, ensuring fair and transparent recruitment.

· Working closely with students to support their career development, including

- CV writing and cover letter workshops

- Interview preparation sessions

- Professional skills training (e.g. workplace etiquette, communication skills, and confidence-building)

- One-on-one mentoring and guidance

· Provide guidance and support to interns throughout their journey, from pre-placement preparation to post-internship follow-up.

· Responsible for marketing to schools and colleges to increase awareness and participation.

· Ensuring students understand their rights and workplace accommodations, advocating for inclusive and accessible internships.

· Visiting schools and colleges to promote the programme, engage with students, and increase participation from disabled young people.

Employer Outreach & Support

· Building and maintaining strong relationships with corporate employers to ensure a positive and productive experience for employers participating in the programme.

· Acting as the primary point of contact for employers, providing guidance and support throughout the internship process.

· Working with employers to develop meaningful internship opportunities, ensuring placements align with both business needs and student development goals

· Addressing any challenges or concerns that arise during placements, acting as a mediator where necessary.

· Delivering pre-placement briefings for employers, setting expectations and promoting inclusive hiring practices

· Gathering feedback from employers to continuously refine and improve the programme.

Customer Service and Administration

· Working with Operations Team and external partners to devise and deploy scalable on-boarding and internship management systems.

· Providing excellent customer service to applicants and prospective applicants, giving advice and guidance over the phone, in person and via email.

· Collecting and collating impact and monitoring data.

· Providing administrative support for other Programmes depending on workload, capacity and department demand.

Other Duties and Partner Support

· Assisting with events, reporting, and stakeholder engagement related to Variety’s wider mission and partner organisations.

· Collaborating with internal and external teams to support strategic initiatives that align with the goals of the Access Interns Programme.

General Responsibilities

· Negotiate placements and work collaboratively with employers to ensure meaningful learning experiences for interns.

· Applying knowledge of disabilities, relevant laws (e.g. Equality Act 2010), and reasonable adjustments to ensure that both interns and employers receive the necessary support for a successful and inclusive internship experience

· Expand the programme’s employer network, targeting organisations in corporate sectors to enhance placement opportunities.

· To work cross functionally with other departments, regions and countries.

· To achieve the highest standards of safeguarding for the young people who complete a corporate internship by Variety by complying with all appropriate Policies and Procedures.

· Working within Variety’s Data Protection policies at all times.

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential:

• Proven experience in managing programmes or projects, including planning, delivery, and evaluation.

• Ability to build and maintain strong relationships with diverse stakeholders (e.g., employers, schools, students).

• Knowledge of disability rights, accessibility requirements, and the Equality Act 2010.

• Understanding of safeguarding principles and experience working with vulnerable adults or young people

• Excellent written and verbal communication skills, with the ability to present information clearly and persuasively.

• Strong ability to manage multiple tasks, deadlines, and priorities effectively.

• Competence in collecting, analysing, and reporting data to measure impact and inform improvements.

• Confident using Microsoft Office and CRM or database systems.

Desirable:

• Delivering or coordinating training sessions for employers or staff.

• Experience managing budgets, monitoring expenditure, and reporting on financial performance.

• Familiarity with employability skills training, CV writing, and interview preparation.

• Experience organising workshops, meetings, or onboarding sessions.

• Ability to promote programmes to schools, colleges, and employers.

• Using impact data to drive continuous improvement.

HOW TO APPLY

Please submit your CV with a cover letter explaining why you’d make a great candidate for this role. Applications will close on Friday 9th January 2026 at 5pm with interviews taking place week commencing 12th and 19 January 2026.

Please let us know if you have any accessibility requirements or need any adjustments for the interview.

MAIN BENEFITS, TERMS AND CONDITIONS

Location: Variety HQ, Camden Town, London (hybrid working, 3 days in the office per week)

Hours: 9am to 5pm

25 days holiday (we also normally give between Christmas and New Year off, but this is not contractual). In addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday.

Pension 7% ER contribution, Life Assurance 4x annual salary, Company sick pay scheme, medicash benefit.

EQUALITY DIVERSITY AND INCLUSION

 Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities. We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Havering Crisis Alternatives Service.

Sounds great, what will I be doing?

The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.

When will I be working?

You will be required to work between 5:00pm – 10:00pm on weekdays and 2:00pm – 10:00pm on weekends. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Severndroog Castle is a much-loved Grade II* listed historic site, saved by the community and now run by a passionate charity committed to heritage, learning, and local engagement. We are looking for an enthusiastic and people-focused Community and Volunteer Engagement Manager to join our small team and help shape the Castle’s future.

This role is one of two complementary part-time positions forming a collaborative partnership model. You will work closely with the Site and Operations Manager to ensure a joined-up, positive experience for visitors, volunteers, and community partners.

This is an exciting opportunity for someone who enjoys connecting with people, building community relationships, and creating memorable visitor experiences. You will lead our volunteer programme, develop partnerships, support events, and help ensure that Severndroog Castle remains a welcoming and engaging place for all.

• We’re looking for someone who:enjoys working with people, including volunteers, community groups, and visitors
• has experience in community engagement, volunteering, or heritage/cultural settings
• is warm, organised, proactive, and full of ideas to grow participation and outreach
• is a collaborative and supportive team player who thrives in a small organization

Working pattern:

20 hours per week, including some weekends. Hybrid working, with regular on-site presence, and a minimum of one Sunday per month on site.

We’re looking for someone to provide essential administrative support to our Carer Support Service and Services team. This includes general administration duties such as booking and recording of team meetings, triage administration, appointment booking, data reporting and coordination of service delivery activities including group sessions.

Key responsibilities include:

• Coordinating and managing the administration of online carer support groups, including scheduling sessions, coordinating responses and maintaining attendance records.
• Managing follow up reminders and administrative closure actions.
• Preparing daily and twice weekly triage lists for the triage panel.

Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.

We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.

We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.

If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.

What we can offer you

• Generous Annual Leave plus the option to purchase additional Leave
• Workplace Pension with up to 6% employer contribution
• Group Life Assurance
• Health cash plan
• Employee Assistance Programme
• Enhanced Company sick pay policy
• Enhanced carers, family and other leave
• Remote working with travel costs paid
• A commitment to flexible working
• A commitment to support your learning and development

The Engine Shed is seeking an ambitious and commercially minded Venue & Events Operations Manager to lead all aspects of venue operations, events delivery. This is a hands-on leadership role focused on operational excellence, outstanding customer experience, and sustainable income growth.

You will oversee daily operations, manage and develop a diverse staff team (including student staff), and ensure the venue operates to the highest standards of service, safety, and compliance. You will plan and deliver a broad programme of events, from student activity and corporate conferences to private hires and weddings, playing a key role in positioning The Engine Shed as a premier events and wedding venue in Northamptonshire.

The role also involves budget management, performance reporting, pricing and stock control, client relationship management, and working closely with marketing and membership teams to maximise bookings and promote the venue.

This role is ideal for a proactive leader with strong operational, financial, and events management experience, who thrives in a fast-paced, customer-focused environment.

Key responsibilities include: leading venue operations and staff; planning and delivering a wide range of events; managing budgets, stock, and financial performance; developing new income streams; ensuring outstanding customer service; and maintaining full compliance with health, safety, licensing, and operational standards. You will also work closely with marketing and membership teams to promote the venue, support student-led activity, and enhance The Engine Shed’s profile