Supporter service manager jobs
Outreach Housing Support Worker
Salary Banding: £28,050.00 per annum with potential to progress through salary band.
Contract: 12 month Fixed Term contract until 15th November 2026
Hours: Full Time, 37 Hours Per Week
Location: Welwyn Garden City / Hatfield, Hertfordshire- Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable young people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to young people in need of support.
How will you make a difference?
Yu will deliver a high-quality housing advice service to all young people, aged 18-24yrs, who require housing advice & confirmation of their realistic housing options working closely with colleagues and partners to ensure the effective engagement of young people who could be in crisis to prevent current or repeat homelessness.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
- A supportive, knowledgeable team and organisation
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- An additional annual leave day on your Birthday
- Holiday Purchase Scheme
- Access to Blue Light discount card
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme
What can you bring to the team?
- Candidates Must have a full clean driving license and use of own vehicle for business purposes
- Able to demonstrate an understanding of the problems facing homeless young people.
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines.
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Excellent planning, organisational & time management skills
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
- Have a flexible working approach to the needs of the service users.
- IT literacy including excel, word, teams and outlook
- Highly motivated with the ability to work using your own initiative and as part of a team
- Excellent interpersonal skills with the ability to build positive professional relationships.
- Ability to communicate clearly both verbally and in writing
- Willingness to work flexibly where required.
- A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
Please apply via the link on the vacancy found on our website submitting a cover letter or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can. Closing Date 13th October 2025.
To apply please go to our website and click the link for Outreach Housing Support Worker
Recruitment morning will be held on 22nd October 2025 and if successful there will be a personal interview stage held on a date to be confirmed.
Equal Opportunities
We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.
hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role: You will hold a caseload of clients, providing advice to migrant survivors of domestic abuse and to EEA nationals in the community. You will carry out risk assessments, support planning and engage with clients in order to deliver positive outcomes. You will assist clients in their journey to regularise their immigration status, helping them to establish their independence. In some cases this will involve assisting them in accessing public funds and safe accommodation. You’ll be able to demonstrate awareness of the needs and issues specific to women with No Recourse to Public Funds (NRPF), and the challenges that working with these clients might bring.
Job Title: NRPF Support Officer
Hours: Full-time (35 hours per week)
Contract Type: Fixed Term Contract to 31st March 2026 with the possibility of extension subject to availability of funding
Salary: £31,460 to £32,032 per annum depending on experience
Location: Hybrid / remote, with access to hot-desking in our London SE20 office when needed
Deadline: 18th October 2025 - however we will interview suitable candidates on a rolling basis, so you are encouraged to apply early
Interviews: In person in London SE20
Employee benefits we offer:
- A friendly, flexible and values-led organisation
- Competitive salary
- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
- Contributory pension scheme (5%)
- Training to help you perform your role and support your professional development
- Comprehensive Employee Assistance Programme and wellbeing support
- Two Wellbeing Days and day off on birthday
Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.
Location: All staff have access to hot-desking at our office as needed. Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. This role can be performed remotely although you will occasionally be required to attend our London SE20 office for meetings or staff training.
Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.
Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted. If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful. We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.

The client requests no contact from agencies or media sales.
Could you bring great programme and people management skills, and a commitment to participatory and strengths-based working, to help lead a portfolio of community-led initiatives in Camden? We would love to hear from you.
The Community Development Manager helps lead, manage and coordinate activities across our portfolio of services at the Winch. You will be passionate about working with and alongside a wide range of people and partners, building a shared approach to help enrich our neighbourhoods. You will be energised by creating and delivering new initiatives, and by learning from them. You will be a thoughtful and attentive planner, a confident communicator and facilitator, and will bring curiosity and clarity to often complex situations.
You will join us as we launch our next phase of the Good Neighbourhood Project, which is focused on building a community-led approach to climate change. This gives you the chance to help shape and lead a critical programme of work, which we are calling ' A Greener Neighbourhood'. If this sounds like your thing, then don't delay - read the role description and apply!
You must submit a covering statement outlining your motivations for applying for the role and describing how you meet the person specification. This should be no longer than two pages of A4, font 12. We will only consider applications with a covering statement.
You must also send a recent CV, outlining your professional experiences and qualifications. This should be no longer than three pages of A4.
The client requests no contact from agencies or media sales.
RCN Foundation Benevolent Grants Manager
Contract type: Fixed Term Contract, working 35 hours, fixed term contract until January 2027 (maternity leave cover)
RCN UK HQ with hybrid
Salary per annum: £49,275 plus £5,262 London weighting per annum
Ref: RCN02745
At the RCN Foundation, we are committed to supporting, strengthening and championing the nursing profession. As a charity and grant-maker, we do this by funding research and projects, as well as education and hardship, which support nurses, midwives and Health Care Support Workers (HCSW) to innovate, progress their careers and get through tough time.
As the Foundation’s Benevolent Grants Manager, you will use your extensive experience and skills to manage a first-class benevolent grants service at the RCN Foundation. The service is bespoke to the nursing and midwifery profession, and this role is essential in making key decisions relating to our grant-making activity to individuals in need.
In this varied role every day will be filled with possibilities. You will be responsible for the day-to-day management of the Benevolent Service until January 2027. Your role will involve managing the Benevolent Service Team and supporting them with assessing applications and agreeing grants. You will be experienced in monitoring trends in application rates and managing the service to respond to these in a timely manner for the beneficiaries. You will have experience of monitoring and reporting on the outcomes and impact of the service and identifying and responding to trends within the data and the wider economic landscape. You will ensure the online application portal on the CRM is used to its full potential to manage all grant applications. You will also provide support to individuals through the relevant and comprehensive signposting hub, which you will keep-up-to date ensuring it is tailored to the needs of the nursing and midwifery professions.
The RCN Foundation’s Benevolent Service is an early adopter of a digitalised approach to benevolent grant making and as such we are seen as one of the leading organisations in this area. Through this role you will continue to develop the digital service and be leading on the further development of a bespoke signposting hub to complement this approach. This role will provide a great way to build on your skills and experience and develop your potential.
As well as exceptional customer service, to join us you’ll need an in-depth knowledge of best practice in respect to hardship and benevolence across more than one country of the UK. You will need to have significant experience of working in a grant-making charities. Understanding and experience of the processes of managing a benevolent service including managing the grant-making activity and evaluating the impact of the Foundation’s support are essential.
You’ll need to demonstrate you are able to work in a small team and respond swiftly to demand for the service, which is driven by external factors such as the cost-of-living crisis.
You’ll need to manage the resource within the small team to ensure the health and wellbeing of the team members is managed alongside the beneficiaries and business needs which can be different day-to-day.
You will have experience of working in grant-management to support individuals, showing them empathy, whilst supporting them is a professional and efficient manner.
You will be experienced in report writing, analysing data for trends and responding to these. You will be able to present information in a concise way to a range of stakeholders.
Whatever your background, you'll be efficient, accurate and show a real customer focus in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after beneficiaries and stakeholders And we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs and many of our employees enjoy flexible working enabling them to deliver results whilst having a good work life balance. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us, and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please visit our webiste for contact details.
Closing date: 11.59pm on 14 October 2025.
Selection dates:
Assessments: 28 October 2025 (online).
Interview date: 03 November 2025 (RCN UK HQ).
If we receive many applications after a week of advertising, we may close this vacancy earlier.
What is the overall purpose of the role?
At Youth Action Alliance, our mission is to support the personal and social development (their values, beliefs, ideas and skills) of the young people living in Kensington and Chelsea and neighbouring boroughs, enabling them to increase their resilience and skills in the present, and promote their ambitions for the future.
We are ambitious to grow, to continue supporting more young people and influence positive change. To do this we are looking to appoint a Support Youth Worker to work across two projects:
Working 50% of your time with Gypsy, Roma and Irish Traveller young people (Travellers project) 11-19 years old, including;
● A weekly girls’ workshop
● Targeted mentoring and support - helping them to stay in education, enrol in college, seek work opportunities, and access additional support services.
● Off-site holiday activities
Please note, work may extend to ages 8–21, subject to funding.
Working 50% of your time with the Staying Connected project young people, 11-19 years old, including;
● Targeted one-to-one mentoring and support via face-to-face, online or via phone
● Group support delivery
● Personal action plans
● Off-site holiday activities
Job responsibilities
● Support with the planning and delivery of an innovative, cohesive and progressive programme of delivery for Travellers and Staying Connected (focusing on personal and social development skills), and budgeting to ensure smooth and effective delivery of the programme.
● Recruit, engage and support young people aged to participate in the programmes.
● Building and strengthening partnerships with local organisations, services, and stakeholders (such as schools, youth services, community groups, health providers, or charities)
● Adhere to the programme risk assessments as/when required and carry out regular health and safety checks.
● Develop promotional content and material for the projects and events (e.g. via social media, website, offline marketing etc.).
● Support young people into positive outcomes including Education, Employment and/or Training.
● Deliver one-to-one or group support sessions (via text message, email, telephone, virtually and face-to-face) to provide advice, information, guidance, mentoring and signposting to internal and external services (e.g. mental health and wellbeing services, YAA events).
● Create individual action plans with young people to capture their key aims and objectives at different stages of engagement.
● Support the organisation and delivery of trips and positive activities in line with provision delivery plans and/or requirements.
● Provide day-to-day operational and administrative management support of the programmes.
● Support the management of project budget sheets, recording expenditure and forecasting financial information for reporting purposes.
● Maintain an asset register for any equipment/assets associated with the programmes and ensure their safekeeping.
● Support the management of referrals to and from the programmes, including partner agencies such as Social Services, the Police, the Youth Offending Team (YOT), Alternative Provision and Schools.
● Record young people’s data, (Views) including membership information, case notes, session notes, registers, and case studies.
● Prepare reports for funding applications,collate monitoring statistics to evidence impact and engagement for reports and funding bids.
● Capture and evaluate young people’s journeys and progress through feedback, consultation, and creative methods to evidence impact and support future funding.
● Ensure youth voice shapes programme design and delivery, reflecting the needs and priorities of the community.
This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time which is broadly consistent with those in this document. This job description does not form part of the contract of employment.
Person specification
Knowledge and experience
● Certification and professionalism - Youth Work Qualified
● Experience in the charity sector, the voluntary sector, or community sector would be desirable.
● Experience working with children, young people and vulnerable adults
● Competent in the use of MS Word, Excel, and databases for recording and reporting.
● Excellent time-keeper and manages own time effectively to keep to deadlines
● Good communication skills, including literacy and writing skills.
● Good interpersonal skills and some experience of engaging with a diverse group of young people, including the Gypsy, Roma and Irish Traveller community (preferred).
The client requests no contact from agencies or media sales.
About us
SurvivorsUK exists for men and non-binary people who have experienced sexual abuse, sexual assault or rape, or any survivor who thinks we’re the right service for them.
We support – by providing services such as a helpline, counselling, ISVA and groupwork.
We challenge – by raising public awareness of the issue, and dispelling myths
We build – by creating and facilitating networks for better access to help
Purpose of Role
As EMDR Counsellor, you will provide EMDR therapy, counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted. This will involve understanding people’s needs and work out the best sources of support for them, offering resources, coping strategies, and facilitating signposting to internal and external sources of expert help.
The people served include those with clinical mental health diagnoses, drug and alcohol dependencies, at risk of suicide, homelessness or involved in the sex industry. You will need to be a highly skilled counsellor/practitioner with experience of dealing with very vulnerable clients, willing to work flexibly and on your own initiative. Importantly, you will be a compassionate person, able to blend therapeutic work with practical support and care.
Main responsibilities:
- Provide EMDR therapy, counselling and practical support interventions to boys, men and non-binary people who have been raped, sexually abused or assaulted with high levels of need and who are most vulnerable.
- Deliver counselling interventions by phone, video calling and face-to-face
- Maintain accurate and timely client case notes, ensuring adherence to confidentiality, safeguarding and data protection procedures.
- With clients, develop action plans to help them address emotional and practical needs and ensure clients can engage with a flexible service.
- Monitor individual client’s progress through the outcomes monitoring framework.
- Where appropriate, and within safeguarding and data protection policies, collate qualitative client stories for reporting back to funders, evidencing need and service user opinion.
- As a member of a small team, contribute to the development of new initiatives and services in response to client need.
To see the full set of responsibilities and selection criteria, please refer to the attached job specification.
How to apply
To express an interest in the role and to be considered, please submit the following:
- An up-to-date CV.
- A supporting statement that addresses the person specification in the job specification pack, and outlines your motivation for applying.
Application Deadline: Sunday 28th September at 11.30pm
Interviews: To be Confirmed
At SurvivorsUK, we are committed to creating an inclusive and supportive work environment where everyone is empowered to bring their full, authentic selves to work.
We especially encourage applications from individuals who reflect the diversity of the communities we serve, including men, non-binary, Black, Asian, Mixed Heritage, Trans, disabled people, and those from other marginalised groups. We recognise and value the unique experiences that arise from the intersections of these identities, and we particularly welcome applications from people with lived experience or a strong understanding of the issues faced by our service users.
We also understand the importance of work-life balance and are open to discussing flexible working arrangements, including job share opportunities, to support candidates with caregiving responsibilities or other needs.
If you require any adjustments during the recruitment process or have any accessibility needs, please let us know. We are here to provide any support necessary to ensure the process is inclusive for you.
Our vision is a society that acknowledges, supports, and advocates for men and non-binary people who have been affected by rape or sexual abuse
The client requests no contact from agencies or media sales.
Location: Oxford
Salary: £28,000 - £32,000 per annum
Hours: 35
Contract Type: Permanent
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year. RABI is on a journey to help shape a future farmers deserve.
ROLE OVERVIEW:
The Supporter Care Fundraiser will be responsible for providing exceptional stewardship and support to our valued supporters, including donors and volunteers (committee members and non-committee members). This role will ensure that our supporters feel appreciated, informed and engaged with RABI’s work, ultimately helping to strengthen relationships and encourage continued giving. This position is crucial to maintaining long-term, meaningful connections with donors and ensuring they feel a sense of connection to RABI’s purpose.
With a strong focus on relationship management and supporter stewardship, the Supporter Care Fundraiser will help drive the growth of community-led fundraising initiatives. Working alongside both central and regional volunteer teams, this role will be pivotal in supporting RABI to achieve its ambitious £10 million fundraising goal over the next five years.
KEY RESPONSIBILITIES:
Supporter Stewardship: Provide high-quality, personalised care and attention to supporters, ensuring they feel valued and recognised for their contributions. Respond promptly and professionally to all enquiries and support requests via email, telephone and post.
Donation Processing: Oversee the accurate and timely processing of donations, ensuring that all records are updated in the CRM system and acknowledged and thanked appropriately.
Engagement and Retention: Develop and implement agreed strategies to engage and retain supporters, including regular communications through thank-you letters and phone calls. Work to build ongoing loyalty and support from supporters.
Campaign Support: Assist with fundraising campaigns and initiatives by providing supporter-facing materials, ensuring clear communication and helping to create opportunities for supporters to engage in fundraising activities.
Supporter Communication: Coordinate and manage supporter correspondence, including sending out personalised thank-you notes, acknowledgement letters and updates on the impact of donations. Ensure that supporters are kept informed about RABI’s work and how their support is making a difference.
Event Coordination: Assist with the planning and execution of events (e.g. agricultural shows, community and corporate events), virtual or in-person, to ensure supporters feel appreciated and connected to RABI’s purpose.
Data Management and Reporting: Maintain accurate supporter records and provide regular reports on donor activity, feedback and engagement. Help identify trends and opportunities for improving supporter satisfaction and retention.
Feedback and Improvements: Gather feedback from supporters and analyse donor satisfaction to continually improve the supporter experience and identify areas for development in our stewardship strategy.
Collaboration: Work closely with the Fundraising and Volunteer teams to ensure alignment between supporter care efforts and broader fundraising strategies. Collaborate with other departments to ensure that supporter care is integrated into all aspects of RABI’s operations.
Compliance: Ensure compliance with fundraising regulations, GDPR and best practice standards, upholding RABI’s commitment to ethical and legal fundraising.
Post-Event Evaluation: Conduct post-event evaluations, analysing successes and areas for improvement. Provide detailed reports on fundraising outcomes and gather feedback from participants to inform future event improvements.
Collaboration: Work collaboratively with other departments (Marketing and Communications, Service Delivery, Volunteering and Finance, etc) to align community fundraising efforts.
Essential
Proven experience in a similar supporter care, donor relations or customer service, ideally within the non-profit or charity sector.
Excellent verbal and written communications skills, with the ability to engage with a wide range of supporters, stakeholders and volunteers.
Friendly, empathetic and personable, with the ability to build strong relationships and provide a positive experience for all supporters.
High attention to detail, particularly in supporter records, donation processing and communication.
Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities efficiently.
Ability to resolve issues or concerns raised by supporters in a timely and professional manner, ensuring donor satisfaction.
A collaborative spirit with the ability to work effectively in a team environment, while also being self-motivated and able to manage tasks independently.
Proficiency in CRM systems and digital fundraising platforms, preferably Microsoft Dynamics.
Understanding of fundraising regulations, GDPR and best practices in fundraising.
Creative and proactive approach to problem-solving and idea generation.
Empathy with the farming community and an understanding of the challenges faced in rural life.
Benefits
Enrolment in Nest on commencement of employment and then the opportunity to join RABI’s group pension scheme with Standard Life, where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
Life assurance from day one.
Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer. It aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process is designed to ensure that individuals are selected based solely on their relevant skills, experience, qualifications and abilities.
REF-223 986
Service Manager (Supported Living)
Southend-on-Sea, Essex
£24,860.34
Permanent, Part-Time (25 hours/week)
Flexible Hours Available
Are you an experienced leader passionate about supporting adults with learning disabilities? Join our well-established team at Porters Brook and Grahame House, two supported living schemes in Southend-on-Sea, and make a real difference in people’s lives.
We’re looking for a motivated Service Manager to lead a team of around 9 Support Assistants, helping our residents live positive, fulfilled lives. Enjoy a flexible part-time schedule and professional growth in a supportive environment, with some evening and weekend shifts as required.
What You’ll Do
- Manage and develop high-quality services that meet the needs and aspirations of residents.
- Lead, motivate, and support your team, providing training and development opportunities.
- Work closely with stakeholders to ensure safe, effective, and compliant services.
- Identify, recommend, and implement improvements in line with best practice, CQC standards, and business priorities.
- Manage budgets and resources effectively to deliver cost-efficient care.
- Contribute to policy development and ensure operational compliance with legislation.
What We’re Looking For
- Experienced manager in the care sector, ideally with experience supporting adults with complex needs.
- Awareness of Mental Health challenges and practical experience in this area.
- Strong leadership and team management skills.
- Ability to take ownership of the role and drive improvements.
- Flexibility to work occasional evenings and weekends.
- Level 5 Diploma in Leadership for Health & Social Care is beneficial, or willingness to complete post-probation.
Why Join Us
At Estuary, you’ll create and manage an environment where residents are supported to live fulfilling, independent lives. In return, we offer:
- Generous pension scheme & healthcare cash plan
- 31 days’ holiday including bank holidays
- Tailored induction & excellent ongoing training
- Social events and team-building activities
- Cycle to work and season ticket loan schemes
Ready for the Challenge?
If you’re passionate about making a real difference, we’d love to hear from you. Apply now – the closing date is 3rd October, but early applications are encouraged.
Interview date: Week Commencing 6th October 2025
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
This post is also subject to a satisfactory enhanced DBS check.
The successful applicants will be required to provide proof of eligibility to work in the UK.
Values-Based Recruitment
Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.
Safeguarding & Recruitment
Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.
The successful applicants will be required to provide proof of eligibility to work in the UK.Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship. We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.
If applicable: This is post is also subject to a satisfactory enhanced DBS check.
Are you a strong community fundraiser looking to use your relationship-building skills to make a difference in the lives of those with breast cancer?
Charity People are thrilled to be partnering with Breast Cancer Now in the search for an experienced Community Fundraising Manager (Northwest & Scotland) to help grow the charity's income long-term by enhancing their on-the-ground local community presence.
Salary: £ 36,750- 39,500 per annum
Hours: 35 hours per week (4-day week at 28 hours considered)
Location: Remote in and around Manchester or Liverpool with regular travel to meet supporters, and to spend time with colleagues.
Contract: 18-month fixed term contract
About the Charity:
Breast Cancer Now is the UK's leading breast cancer research and support charity. They're here for anyone affected by breast cancer, bringing together world-class research, trusted information, specialist nurses, and passionate campaigners fighting for the best possible treatment, services and care. Their vision is that by 2050, everyone diagnosed with breast cancer will live and be supported to live well. But to create that future, they need to act now.
The Role
As a Community Fundraising Manager, you will:
- Deliver the relationship fundraising strategy locally, capitalising on income generation opportunities and focusing on development to grow a portfolio of new supporters in their regions.
- Play a pivotal role in a pilot to provide store-level engagement for their Asda Tickled Pink partnership, aiming to increase engagement and income.
- Work with the senior manager in developing annual plans, budgets, reforecasts, operational plans and KPIs to ensure sustainable, long-term growth.
- Grow the pipeline for high value, repeat and long-term fundraising by identifying opportunities from the warm supporter base, referrals, networking and developing tailored plans.
This is a fantastic role for someone who believes in the power of community fundraising and wants to use their relationship skills to build partnerships and increase the charity's influence.
About You
We're looking for someone with:
- Significant experience in community or relationship fundraising.
- A track record of implementing strategic plans and meeting targets.
- Line management experience, with the ability to guide and motivate teams.
- Excellent relationship-building skills and the ability to inspire confidence internally and externally.
- Strong communication skills, with the ability to create persuasive and impactful copy.
A full driving licence and willingness to travel are essential.
Why You'll Love Working at Breast Cancer Now
- Competitive salary and benefits package.
- Option of a 4-day working week (28 hours).
- Flexible, hybrid working - remote or office-based working options
- Opportunity to shape an exciting new local engagement pilot.
- Be part of a collaborative, passionate and ambitious team making a real difference for people affected by breast cancer.
How to Apply:
If you're as excited about this role as we are, please send a copy of your profile or CV to Ellen Drummond at Charity People as the first step.
Deadline: Tuesday 7th October at 9am
Interviews: TBC
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £42,500 plus £2,500 car allowance
Hours: 35
Contract Type: Permanent
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
ROLE OVERVIEW:
The Philanthropy and Partnerships Manager is responsible for leading and developing RABI’s philanthropy and partnerships donor base, focusing on building and nurturing relationships with major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
This plays a pivotal role in shaping RABI’s fundraising strategy, identifying major funding opportunities and creating impactful engagement strategies to secure long-term financial support for the charity’s sustainability.
Relationship building is key to this position, communicating effectively with our donors by enhancing and strengthening relations through cultivation tactics and deepening relationships to ensure robust support from these influential stakeholders.
KEY RESPONSIBILITIES:
- Develop and implement a comprehensive Philanthropy and Partnerships (P&P) fundraising strategy to drive RABI’s fundraising activities and support long-term sustainability. This includes overseeing the cultivation and stewardship of major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
- Report on income and expenditure targets, ensuring targets are met and assisting with budget setting.
- Cultivate, solicit and steward relationships with larger funders, ensuring strong and sustained engagement.
- Develop tailored proposals and partnership packages aligned with potential partners’ priorities and interests.
- Manage, identify and build relationships with key corporate funders, negotiate and manage agreements, ensuring clear communication of expected deliverables.
- Oversee and manage all trust and foundation opportunities, identifying potential funders whilst monitoring and reporting on deliverables and outcomes ensuring timely delivery of all requirements, ensuring compliance with regulations.
- Develop compelling, tailored proposals and partnership packages to align with the interests and priorities of potential partners, demonstrating impact.
- Plan and execute donor stewardship events and activities to enhance engagement and retention. Ensure that donor recognition and communications are carried out with precision, ensuring donors feel valued and informed.
- Manage, track and utilise CRM systems (e.g. Microsoft Dynamics) to maintain up-to-date donor data, track progress and provide concise and timely reports on fundraising activities and income and expenditure reports. Analyse donor trends and engagement metrics to optimise fundraising strategies.
- Ensure all fundraising activities comply with legal and regulatory requirements, including GDPR the CIOF Code of Fundraising Practice and RABI’s internal policies. Make certain the charity’s best practices are upheld in all donor interactions and fundraising activities.
- Responsibility for line management, providing guidance, support and performance feedback to ensure the development and success of team members.
- Work closely with cross-functional teams, including fundraising, communications, service delivery, business development and external affairs to identify project funding opportunities, share donor insights and collaborate and support the development of other fundraising initiatives.
- Take part and contribute to team meetings.
- Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
PERSON SPECIFICATION:
Essential
- Demonstrable experience in a senior fundraising role, with a proven track record in securing major funds from larger funders.
- Exceptional major donor management skills, with experience in donor stewardship, partnership development and engagement strategies that build long-term relationships.
- Extensive knowledge and understanding of targeting, segmentation and response analysis.Persuasive written and verbal communication skills, including the ability to develop compelling applications, proposals and donor communications. Capable of tailoring messaging for different audiences and ensuring clarity, consistency and emotional impact.
- Experience of managing a fundraising team and assisting with recruitment and team development.
- Excellent interpersonal skills with the ability to build rapport and manage relationships at all levels, both internally and externally.
- A strategic outlook with the ability to identify fundraising opportunities and take the initiative to drive growth.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems (preferably Microsoft Dynamics). Familiarity with fundraising platforms and donor management systems.
- Ability to manage time effectively, prioritise workload and meet deadlines. A creative and proactive approach to work, capable of juggling multiple tasks while maintaining attention to detail.
- Thorough understanding of data protection, fundraising regulations and compliance practices, ensuring that all fundraising activities adhere to legal and best practice standards.
- Self-motivated and confident in working, both independently and in teams.
- Empathy with the goals and objectives of RABI.
Desirable
- A full UK driving license.
- Knowledge or interest in the agricultural sector.
BENEFITS:
- 28 days annual leave plus bank holiday (based on full time working).
- Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
- On site parking.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Full training and support will be provided for the right candidate.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-224 101
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a creative communications professional who wants to use your skills to make a real difference?
At Self Injury Support, we’re on a mission to change the conversation around self-harm. We’re the leading UK charity dedicated to improving the lives of people affected by self-harm and those who care for them: reducing stigma, increasing understanding, and opening up new avenues for compassionate support.
This is a unique opportunity to take the lead on shaping how we share our story with the world. As our Communications Manager, you’ll play a central role in launching our exciting new rebrand and website, building powerful campaigns, and making sure our messaging reaches the people who need it most.
What you’ll be doing
- Driving the successful launch and embedding of our rebrand and website.
- Developing and delivering our communications strategy across digital, media and campaigns.
- Growing awareness of our mission, services, and impact from beneficiaries to funders and national audiences.
- Creating compelling content and campaigns that inspire action, support and understanding.
- Leading on press and media engagement, building positive relationships and amplifying the voices of people with lived experience.
- Using data and insights to shape communications and demonstrate impact.
What we’re looking for
We’d love to hear from you if you are:
- A confident communicator, with a track record in communications, campaigns, or PR.
- Skilled at balancing strategy with hands-on delivery, happy to plan big and also get stuck into the details.
- Creative and innovative, always looking for new ways to reach and engage audiences.
- Experienced in managing websites, social media and digital content.
- Passionate about making a real difference in complex social and mental health issues.
Why join us?
- Be part of a bold new chapter as we launch our rebrand and digital presence.
- Work in a supportive, values-driven team that puts lived experience at the heart of what we do.
- Hybrid and flexible working options, with a base in our Bristol office.
- The chance to see the real impact of your work in changing lives and reducing stigma.
The client requests no contact from agencies or media sales.
Company Description
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Join Us in Making a Difference at Marie Curie
Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
What you’ll do
You'll play a hands-on role across a wide mix of activities - from creating and sending fundraising packs to processing pledger results and working closely with the rest of our fundraising team to keep everything running seamlessly.
Who you’ll work with
- Regional & Events Fundraising Teams
- Supporter Relations Team
- Volunteers and Supporters
Your responsibilities
- Support fundraising teams with appeals, campaigns and events
- Handle fulfilment tasks: welcome packs, pledger thank-you letters, and fundraising materials
- Liaise with colleagues and suppliers to meet supporter needs
- Bring ideas to team meetings to improve how we work
- Tackle challenges, support colleagues, and get involved in projects as the team grows
- Always follow Marie Curie’s policies and standards
Please see the full job description here.
Application Process
As part of your online application, you will be asked for a CV. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
Close date for applications: Friday 26th September 2025
Salary: £22,222 – £23,600
Contract: 28 hours per week
Based: Edinburgh Office
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporting over 750 children and nearly 1,000 families annually, Acorns Children’s Hospice is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.
Palliative care for children aged 0–18 is delivered at Acorns’ hospices in Birmingham, Worcester, and Walsall, as well as in family homes and other community settings. Acorns’ holistic, tailored approach is designed to meet each child’s clinical, emotional, cultural, religious, and spiritual needs.
Corporate fundraising at Acorns is on an exciting growth journey, with ambitions to increase income from £800K to £1M in the next two years. The team is known for its creativity and drive, and the charity has built strong partnerships with high-profile brands including Aston Villa FC, Pinsent Masons, and Tippers. This is an environment where innovation, strategy, and genuine relationship-building all come together to create meaningful, long-term partnerships.
This role offers a warm and well-developed patch, a supportive team culture, and space to be creative in how you grow and uplift corporate partnerships. You’ll be the lead relationship manager for a portfolio of established partners across Birmingham and the Black Country, focusing on stewardship, renewals, and smart uplifts.
While the focus is primarily account management (around 75%), you’ll also contribute to new business through activities like COTY pitches. You’ll work closely with the Business Development Manager and be line-managed by a detail-oriented and flexible leader who fosters autonomy, progression, and innovation. Expect variety, visibility, and the chance to make a genuine impact.
As Corporate Fundraising Manager, you will:
- Lead the stewardship and growth of existing corporate partnerships, using creative and strategic methods to increase value and longevity
- Manage a portfolio of supporters, including warm relationships
- Represent Acorns at events and lead hospice tours to deepen supporter engagement
- Collaborate with the Business Development Manager on new business opportunities
- Take an active role in planning and delivering key corporate events, such as golf days and black-tie dinners
- Contribute to cultivation plans for senior leaders within corporate partners
- Use data and insight to report on progress and inform partnership development
Ideal skills and experience:
- Strong corporate fundraising or account management background, ideally with experience managing partnerships in the £30K–£50K+ range
- Confident steward and communicator, able to build rapport and deliver excellent supporter journeys
- Strategic thinker with a flair for finding growth opportunities within existing partnerships
- Comfortable pitching and presenting to corporate audiences at all levels
- Excellent organiser who can juggle competing priorities, meet deadlines, and maintain attention to detail
- Willingness to work out-of-hours at events and maintain regular hospice presence
- Dynamic, creative, and solutions-focused, with a collaborative mindset and passion for Acorns’ mission
Benefits include:
- 27 days annual leave plus bank holidays (5 days holiday buyback scheme starting from April 2026)
- 7.5% employer pension contribution
- Life assurance scheme (2 x annual salary)
- Retail discounts (including the Blue Light card)
- Cycle to work scheme
- Discounted gym membership
- Access to expert financial health and wellbeing support
Job Title: Area Manager (National Careers Service)
Location: Field/ Home Based - Southeast Regions - Kent, East Sussex and Berkshire
Salary: £34,325 - £38,658 per annum (depending on experience)
Hours: Full-time (37 hours per week)
Contract: Permanent
Reports to: Regional Manager
About CXK
CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:
- Ethical – We work with professionalism, honesty and integrity
- Passionate – We reach out enthusiastically to all who need out support
- Innovative – We inspire, enhance and improve
- Collaborative – We engage, support and share with others
The National Careers Service
The National Careers Service provides free, professional careers information, advice, and guidance to help our clients make decisions about learning, training, and work at any stage of their career. The service is available to anyone living in England and aged 13 or over. Through the National Careers Service, anyone can access professional careers advice and support for free via webchat, on the telephone, and face-to-face with a qualified careers adviser in the local area. Our skilled careers advisers can provide support on any aspect of our client’s career journey.
The Team
As part of the National Careers Service management team in the Southeast, you will be part of a small management and strategic team with an overview of a cohort of highly experienced and qualified Careers Advisers, trainees, tracking and admin staff that support our clients by providing Careers Information, Advice, and Guidance (CIAG) and monitoring our clients’ journeys.
About the Role
We’re seeking an inspiring, dedicated, and compassionate Area Manager to lead, support, and manage a team of careers advisers delivering the National Careers Service within the community. In this role, you'll be responsible for designing and delivering high-quality, innovative services tailored to customer needs, while driving team performance to meet targets and upholding the highest standards of impartial careers information, advice, and guidance.
You will ensure the successful delivery of services across community venues, Job Centres, education providers, and online platforms. This role blends performance management, resource planning, and partnership building with oversight of daily operations. You will also ensure the effective use of data and CRM systems, deliver clear communication and training to staff, and identify opportunities to expand and enhance service delivery.
This position requires travel and may include covering out of hours, weekends and bank holidays in line with First Contact requirements. There will be an on-call payment that will be received monthly.
About You
This is a fantastic opportunity for someone with management experience to lead by example, use innovation and action ideas with urgency. The successful candidate will be passionate about delivering high-quality services that truly make a difference, with an eye for detail and a commitment to excellence. You’ll inspire those around you to meet the highest standards, from National Careers Service and Ofsted requirements to safeguarding and equality. Successful candidates will welcome feedback, see it as a chance to improve, and take pride in your own growth through continuous professional development. You will need to be Adaptable and resilient and be able to thrive in changing circumstances while keeping people at the heart of what you do.
Skills and Knowledge
At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.
Minimum Criteria
- Relevant experience and knowledge of the employability, careers and charity sector
- Leadership experience, set challenging targets and provide robust people and performance management
- Full UK driving licence and use of own vehicle
Essential Criteria
- Experience of using Microsoft Office packages, including Outlook, Excel, Word and PowerPoint
- Excellent oral and written communication skills
- Proven track record of working in a target driven environment, and be able to demonstrate an ability to meet or exceed contract targets
- Proven ability to negotiate with others to securing new business opportunities and increase levels of performance or achievement of outcomes
- Prepared to occasionally work outside of office hours to respond to demands of the role
- Strong communication and interpersonal skills, with experience liaising effectively with multi-agency professionals
- High level of organisational skills, efficient and results orientated with good time management
- Ability to build effective and professional relationships with partner agencies and organisations
Employee Experience
A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of our clients. As part of the National Careers Service team, this role gives you the chance to empower and motivate your staff to ensure our clients take positive steps into education, employment, or training.
At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, and wellbeing.
Benefits of working with us
Our employee benefits include:
- 30-33 days holiday, plus bank holidays
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
- Benenden private healthcare cover
- Flexible working
- Enhanced maternity and paternity leave
- Training and development programmes and opportunities
- Mental and physical healthcare initiatives and more
Recruitment Timeline
Vacancy closing date: Tuesday 30th September 2025
Application review date: Wednesday 1st October 2025
Interviews date: Thursday 9th October 2025
Format
This recruitment round will consist of a competency-based interview and a pre-interview exercise.
Useful Information
If you have any questions, please contact the Recruitment Team.
Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.
The client requests no contact from agencies or media sales.
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs (MAAD) to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
We have an exciting new opportunity to join this innovative charity that is a world-leader in its specialist field.
JOB TITLE:Assistance Dog Training Manager
LOCATION:Great Horwood, Buckinghamshire
SALARY:£33,000 - £37,000 based on experience
JOB TYPE:Full-time permanent, with occasional evenings and weekends required
REPORTS TO: Head of Canine Supply, Training and Welfare
The Job
This role requires someone with previous experience in managing and or leading a Dog Training team within an Assistance Dog Organisation, to take responsibility for the day-to-day management of the Assistance Dog training team. The successful candidate will ensure that the team of Assistance Dog Trainers develop our puppies and dogs in advanced to training to ensure they receive the highest standard of socialisation and training, thereby maximising their chances of becoming a Medical Alert Assistance Dog. They will also play a role in the training and development of less experienced members of the team.
The welfare of our dogs is very important to us. We have a no-kennel policy, and all our dogs live in the homes of volunteers until they are about 20 months old. We are committed to providing quality training and support for all our dogs and the volunteers who look after them.
The role involves working collaboratively across teams and managing stakeholders to streamline the process of training and placing Assistance Dogs.
Specific Responsibilities
Puppies:
- To liaise with the Dog Supply Advisor on puppy intake
- To support and guide the Puppy Assistance Dog Trainers, with all aspects related to socialising and training of puppies from 8 weeks of age to approximately 16 months of age. This will include observing and supporting in:
- Puppy classes
- 1-2-1 training sessions
- Home visits
- Writing up Behaviour Modification Plans
- Any other ad hoc training support
- To ensure training records are up to date
- To work alongside the Head of Department on the Advanced Trainer pick up schedule, ensuring dogs are put into advanced training at an appropriate standard
- To oversee and carry out MDD internal puppy assessment programme - Behaviour Check List (BCL)
- To ensure all puppies in the socialising scheme follow MDD Health and Welfare policies and procedures
- If and when required, to stay away from home, supporting Puppy Assistance Dog Trainers with their puppies and volunteers who are based in our regional areas
- To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer
Advanced Dogs:
- To support and guide the Advanced Assistance Dog Trainers and when needed, to support with the training of their advanced group of dogs. This will include:
- Observing dogs in all areas of development
- Giving practical advice and support
- Assisting in writing up training plans
- Any ad hoc training support
- To carry out the final assessments of dogs in advanced training
- To oversee the preparation of and to deliver in accordance with the instructor pick-up schedule for the MAAD programme dogs within advanced training
- Support the Advanced Assistance Dog Trainers with potential matches for a particular client and dog, and to report this progress regularly to the relevant senior staff
- To offer support to dogs and/or volunteers when needed in the absence of the allocated trainer
Staff Development:
- To work alongside our Assistance Dog Programme Training and Development Coordinator with the training and development of Trainee Assistance Dog Trainers and support in upskilling less experienced Trainers
Puppy Socialiser Recruitment
- To monitor and when necessary, highlight to the Head of Canine Supply, Training and Welfare, a shortage of Puppy Socialisers and Temporary Fosterers
- When required, assist in the recruitment of new volunteer Puppy Socialisers
Other
- To liaise with the Health and Welfare Coordinator on any health issues regarding puppies and dogs within the Assistance Dog Training Scheme
- To liaise with the Instructor Manager on any dogs that are entering or currently in the Medical Alert Assistance Dog (MAAD) programme.
- From time to time, you may be required to have a dog living with you for additional training for a set period
- Highlight to the Head of Canine Supply, Training and Welfare in a timely manner, if you feel a dog is not reaching the appropriate standard or may be more suitable for another role. Detailed, evidenced reasons why, must be supplied
- To oversee the rehoming of withdrawn puppies and dogs from the Socialising Scheme
- To support the Head of Canine Supply, Training and Welfare with the quarterly Trustee reports
- Update the Harlequin CRM database in a timely fashion to ensure accurate and up to date training, veterinary and health records
- Support the charity’s fundraising, communications and volunteering teams as required
- Share best practice with colleagues across the charity
- To be familiar with ADUK and ADI regulations, ensuring that you adhere to these standards with regards to behaviour, obedience, welfare, and branding
- To liaise with and provide support for volunteers who may operate as part of the Medical Alert Assistance Dog department or charity as a whole
Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.
PERSON SPECIFICATION
SKILLS AND ABILITIES
- Ability to manage and support a highly driven team of dog trainers.
- Ability to demonstrate high quality judgement and a proven track record in relation to the following:
- Dog training matters including the analysis of temperaments, appropriate training methods and requirements necessary to maintain public confidence in assistance dogs.
- Solutions to training and behavioural problems.
- Assistance Dog Training including the ability to assess each person’s preferred learning style and adapt as appropriate your training approach, the specific programmes to be followed.
- Welfare and safety and appropriate time for referral to others.
- Appropriate support to trainee staff.
- Dealings with other staff, clients, and members of the public.
- Strong and clear teaching and instructing skills.
- Ability to plan work, be organised and ensure that time is utilised effectively for yourself, colleagues, and Puppy Socialisers.
- Ability to communicate effectively and appropriately with a wide range of people internally and externally. This will include clients and their families, fosterers, other professional service providers, members of the public, the media, managers, and other colleagues.
- High level of IT literacy and report writing skills including experience of using Microsoft-based programs such as Outlook, Word, Excel, Internet Explorer and Power Point.
KNOWLEDGE & EXPERIENCE
Practical knowledge and experience in the following areas:
- Had management or team leader experience for a minimum of 2 years within an ADUK Dog Training team.
- ADUK and ADI regulations.
- Basic theory of practical dog training.
- Law in relation to dogs.
- Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age.
- Dog and human psychology.
- Health and safety implications of dog and puppy socialiser handling. Some experience of assisting with the training and development of less experienced colleagues.
PERSONAL ATTRIBUTES
- You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
- You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.
Values & Behaviours
There are a few key values that we believe are important in the workplace:
· Respect
· Cooperation
· Honesty
· Fairness
Based on the values listed above, we encourage the behaviours below in the charity:
· Respectful communication
· Cooperating with others
· Honesty in all interactions
· Fairness in decision making.
Benefits
- Sick Pay
- Health Cover
- 26 days holiday, increasing with service
- 5% Employer Pension Contribution
- Life Assurance
- Free On-site parking
Finally, the successful candidate will also be expected to:
- Hold a full UK Driving Licence
- Provide proof of identity and eligibility to work in the UK.
- Undertake a Disclosure and Barring Service (DBS) check
- Work some evenings and weekends
The client requests no contact from agencies or media sales.