Supporter Services Administrator Jobs in Birmingham, West Midlands
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Why Access Social Care Exists
Everyday millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, none are confident they can meet their legal duties in the future. This affects all of us, we will all need social care at some point.
We all have a right to hold public bodies to account. But most of us cannot afford lawyers so rely on legal aid. The 77% drop in community care legal aid cases since 2010 means we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken.
What we do
Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it.
With a 98% success rate, our network of lawyers and barristers ensure fair access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded, and we all get the support we need.
About the role
This is an exciting time to join our organisation. We have a new strategy and are growing quickly including across our senior leadership team. We have nearly tripled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. Access Social Care are an organisation of thirty-six people, and this is a new role in the People team coming at a period of growth to drive a thriving charity and help shape its future.
This is a fast-paced role whose emphasis is on policy / process / systems improvement as well as advising colleagues and managers across the organisation regarding all aspects of the employee lifecycle. You will work with people at all levels of the organisation supporting the People Director on strategy work streams as the organisation continues to grow and evolve.
Responsibilities
- Responsible for all day-to-day HR processes within the employee lifecycle to ensure staff are supported appropriately and legislative responsibilities are fulfilled
- Work alongside the People Director to map or review processes across the employee lifecycle, identify blockers and seek to implement solutions that create efficiency and clarity
- Advise on employee relations and discuss complex or sensitive cases with the People Director to decide the best course of action, ensuring that cases are resolved in a timely manner or be a trusted advisor to our managers with their people challenges
- Coordinate the delivery of projects, process and policy improvements as defined and prioritised within the People Plan, leading on workstreams as outlined by the People Director
- Support the People Director in sourcing training and learning solutions, and evaluating training
- Provide practical upskilling and training to managers and employees in HR practices and policy
- Coordinate recruitment efforts at Access Social Care, ensuring compliance with employment laws and providing guidance to managers. Manage the recruitment cycle and administration process from job ads to onboarding
- Support staff engagement activities across Access Social Care in conjunction with the People Director. These may include but are not limited to the following initiatives: staff survey coordination, and wellbeing events
- To be a super user and actively promote the use of the HRIS system (Bright HR) and ensure that electronic staffing records are updated and maintained accurately in accordance with GDPR
- Dealing with cyclical and ad-hoc data reporting and requests for information including data analysis
- Contribute to effective payroll administration ensuing information is shared with the Finance Officer in a timely manner, and collaborating with the People Director to address and rectify any issues and process improvements
- Work within the parameters of GDPR, ensuring data and information is protected and handled correctly
- Support the People Director as required in any duties which you could be reasonably expected to perform in line with this job description
Please see full Job Description for personal specification.
How to apply
We hope that having read this far; you still want to apply!
Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:
- An up-to-date CV
- A completed diversity monitoring form - found within the Job pack.
- A supporting statement of no more than three pages, addressing: The essential requirements of the person specification
If you want support applying, please contact us directly.
Timeline for the recruitment process
Closing date: 23.59pm on Tuesday 14th May 2024
Interview and assessments on Thursday 23rd May 2024 and Friday 24th May 2024
Please ensure you keep these dates free.
At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams.
With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about facilitating training and skills development in charity sector? If so CFG would like to hear from you. We're seeking a passionate Events Assistant to support our initiatives in organising impactful events, educational programmes, and trainings. In this entry-level role, you'll collaborate with seasoned professionals to coordinate conferences, workshops, and training sessions aimed at empowering individuals and organisations within the charity sector. If you're a detail-oriented team player with a passion for driving positive change through education and collaboration, we'd love to hear from you!
How to Apply
If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV. The deadline for applications is Tuesday 7 May at 9am, and shortlisting will take place that week, with a short task stage after that, and interviews to follow shortly after.
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Benefits of working at CFG
· 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time).
· An extra three days' leave for the office Christmas closure.
· Wellbeing week closures
· Time off for personal health appointments.
· Hybrid and remote flexible working options.
· Four paid volunteering days every year.
· A generous flexitime policy that allows employees to create a good work-life balance.
· Access to eye care vouchers and contribution to the cost of new glasses.
· Access to our mental wellbeing platform, Plumm.
· Enhanced sick pay, as well as enhanced parental and adoption leave policies
· Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences.
· Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%.
· Access to interest-free employee loans or salary advances.
CFG promotes remote-first working, although we do have office space at our registered address in Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you.
Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.
CFG is a charity that supports all charities to make the biggest difference possible. We do this by supporting them to make the most of their money.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Due to the rapid expansion of Day One Trauma Support over the last three years, the charity’s infrastructure has needed to respond quickly to meet its changing demands. There is now a requirement to ensure that the Finance and Resources team has the right skill set and capacity to provide the support needed by the charity in an efficient and proactive way.
The HR Officer and Executive Assistant role is a newly created position to reflect both the growing HR needs of the charity as the workforce expands, and the executive support required by the CEO and Senior Leadership Team (SLT) to ensure the efficient and effective running of the charity. This is a key role which is instrumental in bringing the HR and organisational administration functions together at an operational level.
Reporting primarily to the Director of Finance and Resources and assisted by an external HR and Employment Law support service, this role will provide advice, guidance and support to all line managers in HR related matters whilst building and nurturing relationships with key stakeholders throughout all levels of the organisation. This will include support to ensure the efficient and effective management, monitoring and reporting of people metrics, from recruitment, development, retention through to attrition and at all stages of the employee life cycle.
The role will also provide crucial executive support to the CEO and SLT of three Directors, to ensure the smooth operation of their responsibilities and co-ordinating efforts of various parties to ensure completion of key tasks and actions.
As part of an expanding and ambitious organisation, there are considerable development opportunities for the successful candidate and the ability to help shape the infrastructure of the charity.
About you:
You will have at least 3 years’ experience of delivering HR support directly and facilitating line managers to deliver HR support. You will have a demonstrable understanding of employment law and the practical application of this, with experience of implementing HR administration and operational best practice for example, in the areas of recruitment, capability and performance management. You will help lead in creating an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential, which is critical for Day One as a young organisation.
You will have significant experience of providing proactive and responsive administrative assistance to senior staff and demonstrable experience of developing and managing effective administrative systems. Additionally, the ability to build and maintain trusted relationships through professional engagement and communication skills, both written and spoken, that are effective, empathetic and adaptable to different situations are key to this role.
You will be highly organised and responsive to others in a way that is both timely and professional with well-developed time management skills to manage competing priorities, ensure follow up of actions and meet deadlines whilst working under pressure. A high level of accuracy and attention to detail is critical to this role, whilst maintaining strict confidentiality.
Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as Major Trauma. We provide practical, emotional and financial support to adults and children as well as their families and loved ones. Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
Please find the full application pack including job description on our website.
Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury.
The client requests no contact from agencies or media sales.
Fixed term contract until the end of March 2025
14 hours per week
£23,488.66 per annum / £9,395.46 pro rata (plus allowances)
Home based with some travel in the West Midlands
The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within the West Mercia team and will be to support:
-Administration for the Steer Clear team, including organising meetings to triage young people and taking minutes
-Organising and inputting data for the Climb Service to support commissioner reports
-Working alongside the other administrative assistant to complete administrative tasks that arise in the team
We are currently looking for an organised and reliable to join our dynamic, ambitious team.
In order to be successful in this role, you must have:
-Excellent organisational skills
-An ability to take clear meeting minutes
-Microsoft Excel skills including understanding manipulating data
-An ability to problem solve
-An ability to organise others
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.
The closing date for applications is midnight on 16th May 2024. If after 14 days we have received enough applications, we reserve the right to close this vacancy from the 2nd May onwards.
Interview date TBC
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
IN1
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard - many of these children fall behind with reading simply because they lack the opportunity to practise.
Chapter One is a small but growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3,300 children in 2024-25.
Our unique Online Reading Volunteer programme pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
This role is an exciting opportunity for someone to contribute to the work of our fast-growing charity. You will work as part of the Chapter One Support Team, ensuring that our online reading volunteers have everything that they need - from onboarding to assisting with ID checks and responding to email queries. You will be the first point of contact for our online reading volunteers, so excellent customer service skills and a genuine interest in helping others is essential.
Reporting to the Performance and Data Manager, you will work for 25-30 hours a week (Monday to Friday) and will need to be available for an 09:30 am start each morning. You will work remotely, but must be located in the United Kingdom at the time of applying and whilst working. You will need to have access to a reliable internet connection. The start date for this role is 1st July 2024.
This role is ideal for someone home-based who wishes to work part-time in a fast-paced and varied administrative role.
Please do not send any applications or correspondence via the Chapter One website.
If you’d like to apply, please read the attached job description PDF and submit your CV and a covering letter. Your covering letter should:
- Clearly outline your suitability for this specific role
- Detail how you meet the essential qualities in the job description PDF
- Show your interest and passion for Chapter One, and the work that we do
Deadline for applications: 23:30 on Sunday 5th May. No applications will be accepted after this time.
Please submit your CV and a covering letter. Your covering letter should clearly outline your suitability for this specific role and should detail how you meet the essential qualities in the job description PDF. Any applications without a covering letter will be discarded. Please do not send any applications or correspondence via the Chapter One website.
The client requests no contact from agencies or media sales.
The Organisation
ImpactEd Group consists of 3 discrete, but complementary, business units:
- ImpactEd Evaluation works with schools and organisations to analyse the impact of programmes and interventions to help partners do more of what works and less of what doesn’t.
- ImpactEd Consulting offers strategic and operational support for its partners, to address challenges and underpin carefully managed growth.
- The Engagement Platform (TEP) measures school and teacher engagement to support sustainable working cultures.
Since being founded in 2017, ImpactEd has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. We are a growing and skilled team of over 30 people. Our strategy commits to systemic impact by helping our partners to make better decisions and empowering our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
This role sits within our Evaluation unit in our Impact Partnerships team, who work with education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work focuses on helping these organisations to design and deliver evaluations, and to build their capacity for impact evaluation.
We are looking for a candidate who can support the team internally with a variety of delivery and administrative processes, working directly with our schools and partners to support their evaluation journey. This will include supporting new schools through their onboarding and data collection processes and monitoring their usage of our digital platform, the School Impact Platform. You will also be responsible for liaising with schools to schedule focus groups with teachers and pupils and organise these events accordingly, and supporting colleagues with facilitating data collection and analysis, which will include reporting processes and creating surveys which form part of our evaluation work with schools.
The successful candidate will also have the opportunity to apply for our new professional development pathway, launching this summer. On this two-year scheme, a small cohort will rotate between our practices, gaining wider experience within strategy, evaluation and operational development within the education and social enterprise space.
About You
We are looking for some of the following attributes, though you might be more experienced in some areas than others, and open to a range of backgrounds:
-
Understanding and experience of the UK education system
-
Experience of quantitative and qualitative data analysis (using Excel is preferred, and this doesn’t need to be highly advanced) and report writing
-
Experience of working within an administrative or customer service/partner focused role
-
Track record of effective process and project management.
As well as this, you are likely to be most successful in the role if you:
-
Communicate clearly and persuasively, both written and verbally
-
Have exceptional attention to detail and enjoy setting up and working to clear processes
-
Are analytical and happy to spend time reviewing research literature or scrutinising data
Are entrepreneurial and solution-focused: you can think on your feet and adapt to change.
Why Us?
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
-
Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
-
Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
-
Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
Diversity and inclusion at ImpactEd Group
As a growing organisation we are committed to:
-
Becoming increasingly representative of the sector and geographies that we operate in
-
Providing a positive experience of work as part of an inclusive culture led by our organisational values
-
Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor.
What to expect from the recruitment process:
-
We use a recruitment system, Applied, which debiases the recruitment process and all applications are anonymised until the point of interview
-
We implement a standardised interview template and competencies matrix.
The client requests no contact from agencies or media sales.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Service Manager
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?
We have an exciting opportunity for a Specialist Service Manager (known internally as Project Leader) to lead the Anti-Social Behaviour Service team in Devon and Cornwall, working 37.5 hours a week.
Position: 5547 Specialist Service Manager (Project Leader)
Location: Homebased (Devon/Cornwall)
Hours: Full-time, 37.5 hours. Monday- Friday
Contract: Fixed Term until the 31st May 2025
Salary: £29,930 per annum (FTE £29,580 per annum plus £350 per annum Homeworking Allowance)
Closing Date: 24th May 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.
The Role
As a Project Lead for the ASB team you will be:
- Managing a small team of ASB caseworkers including performance management, monitoring and support
- Responsible for allocating cases within the team and analysing statistics and data in order to monitor daily caseloads against resources and look for trends/ pattern of behaviour
- Working with the Operations Manager to ensure delivery of the business plan and associated outcomes
- Responsible for capturing data and information to ensure the work of the team is outcome based and evidenced
- The subject matter expert for ASB within the service
- With key partners, developing mechanisms for identifying and referring those affected by ongoing and persistent ASB incidents and crimes, including those not engaged in criminal or civil law processes
- Completing DSO training to prioritise the safety of service users and ensure compliance with safeguarding policy
- Leading on delivery of training to local agencies, organisations and bodies to represent the service and increase knowledge and understanding of issues related to the ASB
- Contributing to and attending monitoring meetings with funders/commissioners and providing reporting when required
- Playing a lead role in developing VS’s ASB work at both local and national levels
- When the service requires, holding a small caseload providing high quality support to service users in line with VS policies and operating procedures.
The role is home-based within Devon and Cornwall and therefore is open to applicants who both live in this area and have access to an appropriately confidential space in which to work. Regular travel within working hours will be expected across Devon and Cornwall to fulfil the role and travel expenses are paid. Core service hours are between 9am – 5pm, with the expectation to flex to need where required, managed within flexible working arrangements.
About You
You will need:
- As this role involves regular travel across Devon and Cornwall and due to the location, a driving license and access to a vehicle is considered an essential requirement
- Experience of managing a team
- An understanding of confidentiality and safe working practice in accordance with safeguarding legislation, General Data Protection Regulation and other legal requirements
- Experience of effective delivery of services in the voluntary or statutory sector including complex case management and maintaining case management records
- The ability to build effective working relationships across internal and external stakeholders and work directly with in statutory, voluntary or multi agency settings
- High personal resilience to manage demands of working with ASB
- Competent IT and administrative skills including the use of Microsoft Office packages
- The ability to engage with vulnerable service users.
In Return…
Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Sick pay allowances, maternity and paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression.
About the Organisation
This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities
You may have experience in areas such as Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service.
Please note this role is being advertised by NFP People on behalf of our client.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This varied role uses event and programme management skills to deliver excellent service in a fast paced environment within the Christian sector as we advance the work of The Maclellan Foundation, one of the largest Christian family foundations in the USA. The successful candidate will have excellent administration skills, with a minimum of 2 years experience, and will be engaged in the Christian faith and excited by the aims of the organisation.
Objectives/Key Tasks:
To provide event and project-specific administrative support in an accurate, timely and professional manner, including:
- Planning and co-ordinating multiple programmes, to ensure milestones are met to an excellent standard
- Conducting research, assembling and analysing data to prepare reports and documents
- Preparing and editing written correspondence, communications, presentations, publicity etc
- Managing booking and registration processes
- Managing and updating various databases on a regular basis
- Onsite event management; helping set up and run events as well as providing delegate support
- Providing customer service support, via phone and email
- Managing and maintaining schedules, appointments and travel arrangements
- Arranging and coordinating meetings, including minute taking
- Reviewing operating practices and implementing improvements where necessary
- Processing expenses and maintaining project budgets in liaison with the Finance Manager
- Providing administrative support to the Director and all projects and events undertaken by NJC
- Website oversight and any other duties as required
Please review the full job description and person specification and submit your CV for consideration.
Please note we are reviewing applications regularly and reserve the right to close the post early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a fulfilling role where you can make a real difference? Are you organised and people orientated? We have an exciting opportunity at our Birmingham Centre to support us in connecting with our local community. Thrive is a national charity that uses gardening to change lives. We’re looking for a Community Engagement Officer who will strengthen our links within the local community, such that more people know about Thrive, understand what we do and access our programs.
Funded by the National Lottery Heritage Fund, we’re looking to significantly build on our fantastic work in Birmingham over the next two years. Working as a key part of the team at Thrive in Birmingham, the Community Engagement Officer will increase participation and strengthen our referral pathways through productive relationships. Such that engagement with our services is representative of the diversity within our locality. The successful candidate will have strong communication and organisational skills. We’re looking for a relational operator who can confidently facilitate visitors and work independently with a range of external partners.
to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.
Closing date for applications: 17.00 on the 2nd May 2024. We will be reviewing applications as they come in, so early application is recommended.
Please download the job information pack and send your CV and a covering letter to recruitment that explains how your skills meet the job description.
Role outline and purpose
The Trussell Trust are seeking a Philanthropy Executive - Trusts to join our high-performing Trusts team. The role supports the Trussell Trust by raising money from charitable trusts, focusing specifically on Tier 3 trusts (giving up to c.£10,000). You will coordinate a programme of regular stewardship communications to our current givers, fundraise from new prospects through mailings and occasional applications, provide administrative support to the wider team, and ensure that records of communications are kept up to date.
Responsibilities
• Coordinate and send mass mailings to Tier 3 charitable trusts, thanking supporters and requesting further support where appropriate
• Develop compelling, persuasive and up-to-date bulk communications to encourage Tier 3 trusts to give regularly, and keep them informed of the Trussell Trust’s achievements and future plans, coordinating with other fundraising teams where appropriate
• Manage a caseload of c.500 Tier 3 trusts, maintaining accurate records on our CRM database and carrying out analysis on these trusts as necessary
• Liaise with the Supporter Care and Trusts team to ensure that gifts from trusts are coded, thanked and recorded correctly on our database
• Create and submit occasional funding applications and impact reports for Tier 3 trusts, and offer support to the wider team with their trusts where necessary
• Manage the Trusts team inbox, providing first point of contact for enquiries and colleagues, and fielding them to the relevant Trusts team members.
Person Specification
Technical skills and minimum knowledge:
• Excellent communication skills, including a high standard of written English
• A high standard of personal organisation and autonomy
• A high level of numeracy and IT literacy, including proficiency using Outlook, Microsoft Office suite
• Ability to work on multiple projects, identifying conflicting demands and establishing clear priorities to meet deadlines
• Ability to distil large volumes of information and detail into compelling and succinct communications using a variety of methods.
Behaviours and competencies:
• Demonstrate a commitment to the values of the Trussell Trust Demonstrate empathy for people from disadvantaged, marginalised or socially- excluded backgrounds
• Diplomatic, with ability to forge positive working relationships
• Naturally collaborative and flexible in your approach
The client requests no contact from agencies or media sales.
Engagement Officer
Home based
Salary: £27,000 per annum
Four-year fixed term contract
35 hours per week
Reporting to an Engagement Team Manager you will recruit volunteers by promoting Re-engage’s services.
develop effective relationships with new and existing referrers such as social prescribers and community link workers.
identify and cultivate new, innovative referral pathways to connect with a broader demographic of seniors experiencing social isolation and loneliness.
support the wider Re-engage team in the delivery of our grant funded projects.
This role has a national UK remit and as and where the need arises.
Engagement Officer tasks and requirements:
- Growing and developing our network of referral partners, including social prescribers and link workers, ensuring that Re-engage's work is promoted to people aged 75+ who are experiencing social isolation and loneliness.
- Utilise Re-engage's CRM (OPUS) to inform evidence-based, data-driven decision-making to develop effective engagement plans.
- Working closely with the service delivery team ensuring that the right people are recruited and engaged into the right roles, in the right place, and at the right times.
- Collaborating with the communications team to support the widest possible publicity for the charity’s needs through media and social media opportunities, local press, radio, TV, and online forums.
- Liaising closely with the fundraising team delivering against recruitment targets linked to grants and supporting them with persuasive proposals and grant applications, using acquired national knowledge and collecting case studies.
- Identifying speaking and presenting opportunities ensuring that Re-engage's work is promoted to referrers.
- Joint accountability, with colleagues, for growing the engagement of older people and the recruitment of volunteers into Re-engage's portfolio of services.
- Carrying out any other reasonable tasks assigned to you by your line manager.
- We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.
Knowledge, skills, and attributes
Essential
- Excellent people skills with a proven ability to network and collaborate with professionals, partners, older people, volunteers, and colleagues.
- Digital first approach with strong ability and enthusiasm about using technology to its full advantage to engage and recruit older people and volunteers and make data informed decisions.
- Experience of working with a wide range of stakeholders from the statutory, commercial, and voluntary sectors to deliver results.
- Excellent interpersonal, written, and verbal communication skills.
- Organised and methodical approach to work with strong administrative skills.
- Self-motivated, able to work remotely at pace to deadlines with minimal supervision and meet KPIs.
- A clear understanding of safeguarding systems and processes and of confidentiality and the implications of GDPR when working with volunteers and older people.
Desirable
- Experience working in a target-driven environment in community engagement or sales
- Understanding of the volunteer journey, including recruitment and engagement.
- Full driving license and own car preferred as this post may require national travel and the occasional overnight stay.
About us
We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together. These guide our day-to-day work, alongside our commitment to harnessing technology.
Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities. We also offer periodic opportunities for regional groups of staff to meet face to face to discuss and feedback on specific operations issues.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best.
We use the recruitment platform hireful. The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. We also add competency questions to the process which asses your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leaderboard of candidates. Using hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.
The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held w/c 27 May via Teams.
Benefits: Annual leave: 26 days plus bank holidays Remote working Flexible working Health: Bupa cash plan Pension Enhanced family friendly policies
REF-213725
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for an Operations Officer to support our Head of Training and our associate training team and, on occasion, the wider team, to organise and deliver our training and consultancy services
Essential skills
Highly proficient in Microsoft Office Suite including Word, Excel and Power Point.
Highly proficient in the use of online platforms, including Microsoft Teams
2+ years proven work experience in a similar role
Use of accounting software, Xero (desirable)
Responsibilities
Support the marketingof our training courses and consultancy.
Creating/scoping new systems and/or software to support data management systems.
Handle new bookings, including liaising with external commissioning clients..
Schedule training sessions, distribute training manuals, evaluation forms and other materials.
Manage and maintain the training calendar, including creating, managing and sending out meeting links, and acting as the contact for our team of associate trainers
Provide TEAMS / Zoom support for our virtual training delivery, and organise logistics for in-person delivery
Manage invoicing and payments
Provide other administrative support to team members as required
Candidate requirements
Qualities
Detail-oriented administrator who can manage and prioritise multiple tasks.
Ability to use own initiative and adapt to changing priorities .
Self-motivated person who is comfortable in a remote-working team.
Strong relationship-building and communication skills, written and verbal.
Adaptable, solution-focused, problem-solver
The client requests no contact from agencies or media sales.
First Give was founded in 2014 to inspire, equip and motivate young people to make a difference to the causes they care about. As we approach our second decade, it is an exciting time to join the charity. Our vision is of a more generous society where all people are willing and able to give their time, money and skills to causes that they care about.
We are currently developing a new strategy which by which we aim to have reached a million young people by 2034. We intend to do this by developing new programmes and activities that will support us to achieve our mission: to create opportunities for young people to be inspired and empowered to give their time, money or skills to charities and causes that matter to them. Our existing programmes are delivered in partnership with schools across England and Wales, ensuring that as many young people as possible, regardless of their background have the opportunity to take part.
As second most senior leader in the charity, the Deputy Director will provide leadership to the First Give team and support the Board of Trustees and Director with strategy and governance.
The Deputy Director will play an integral role in the development of the charity as we move into our second decade. They will spearhead our fundraising, communications and marketing to ensure the charity has the capacity to deliver against our strategic goals.
Our values at First Give inform who we are and what we do. We are:
-
Altruistic
-
Inspiring
-
Empowering
-
Collaborative
-
Professional
Location
Remote/hybrid. We welcome applications from across England and Wales, however desk space is available at our London office in West Hampstead should the successful candidate be based in London.
Regular travel to London (approximately once a month) and occasional travel across England and Wales will be required.
Reporting to:
Director
Direct Reports:
Administrator
Key responsibilities
Organisational Leadership and line management
-
Deputise for the Director when necessary
-
Provide leadership and positive role modelling to the First Give team
-
Support organisation-wide improvements and innovation, including strategic planning and organisational structure
-
Develop connections and networks that increase the profile and opportunities for the charity
-
Work with the Director and Head of Programmes to create opportunities for young people to influence and engage with our work and impact
-
Line management of our Administrator
Fundraising
-
Work with the Director and consultants to own and implement a robust fundraising strategy to support the organisation as it executes its new strategic plan
-
Develop processes for managing fundraising applications and stewardship of existing funders and supporters
-
Write and submit high quality, inspiring and tailored funding applications and reports for trusts and foundations (expected to be in the region of £10,000-150,000)
-
Identify and develop potential new funding opportunities for First Give, including major donors and corporate funders
-
Manage relationships with a set number of key funders, ensuring that we proactively seek feedback, engagement and involvement in our work
New School Partner Recruitment
-
Oversee and co-ordinate all new school partner recruitment sales and marketing activity
-
Work with our marketing agency to develop and implement marketing campaigns
-
Support the Programmes Team to recruit new partner schools in priority regions
-
Proactively seek opportunities for growth of the First Give partners network
-
Develop and design and production of marketing and sales resources to support all sales activity
-
You may also be required to deliver sales meetings with networks including Headteacher meetings and attend conferences to promote the work of the charity
Communications
-
Lead the development and manage the delivery of our communications strategy, including all messaging to key stakeholders via a range of appropriate channels, including newsletters, social media and our website
-
Be responsible for the First Give website, ensuring it is up to date, relevant and meets the needs of the organisation
-
Brand champion, ensuring that all external communications and resources are aligned with our brand identity and tone of voice
-
Management of retainer with external design agency
The job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager.
Safer recruitment
Safer recruitment and safeguarding is of paramount importance to us, as an organisation that works with and for young people. The successful candidate will be made a conditional offer subject to two references (one of which must be your most recent employer) and any offer of employment will be subject to a DBS check.
Person Specification
Essential
-
Passionate about young people and their potential to drive social change
-
Leadership experience, ideally in a charity of similar complexity and scale
-
Ability to triage between the strategic and operational with ease and confidence
-
Demonstrable success as a fundraiser, particularly bid-writing, reporting and funder stewardship
-
Experience of developing and implementing a communications strategy
-
Experience of creating a range of content for different audiences and channels including marketing materials, newsletters, blogs, social media content etc…
-
Experience developing and implementing successful sales and marketing strategies, preferably in the education sector
-
Experience of writing and managing budgets, delivering plans using resources available
-
Track record of stakeholder management at senior levels
-
Experience of working in or with teachers and schools
-
Excellent presentation skills, with an ability to deliver concise, engaging and persuasive presentations
Desirable
-
Experience leading the development, implementation and evaluation of marketing activity and campaigns
-
Experience of remote line management
-
Experience of working in a remote, decentralised team
-
Experience of using Salesforce
Why work for First Give?
First Give provides many benefits and prides itself on how it treats its staff. Our benefits include:
-
Three additional days between Christmas and New Year given to staff gratis. An additional day off for your birthday in addition to your annual leave allowance. Annual leave allowance increases year on year after 3 years with First Give.
-
Access to Health Assured (health and wellbeing) Employee Assistance Programme.
-
As you will use your personal mobile for work, First Give provides a phone allowance to contribute towards your mobile costs.
-
Training and professional development budget, with regular training offered through the Pears Foundation.
-
Laptops are provided on a ‘paid for through service’ arrangement and become the employees after three years of service.
-
Multiple team socials and volunteering days throughout the year.
The students we work with come from a diverse range of backgrounds, and so do we. We want to ensure that we are recruiting, retaining and promoting a diverse mix of colleagues. We want to foster a diverse and inclusive culture, to empower our teams to achieve our vision drawing on the broadest possible range of experiences. We therefore particularly encourage applications from candidates from minoritised groups currently underrepresented on our executive team, particularly black and minority ethnic and disabled candidates.
Application process
Please fill out the Microsoft form by clicking the Apply Now button which includes a statement of how you fulfil the specification above, and why you want this role at First Give. Please also fill out our equality & diversity monitoring form (this will not be linked to your application).
-
Application closes: Thursday 2nd May, 12pm
-
Interviews: Tuesday 7th May
-
Start date: ASAP
To create opportunities where young people are inspired and empowered to give their time, money or skills to charities and causes that they care abou
The client requests no contact from agencies or media sales.
This role is an exciting opportunity to help support the mission of the charity through a programme of income-generating corporate cooking teambuilding challenges. We have been running these successfully for several years and are now looking to replicate the model outside London, starting with a pilot in central Birmingham.
You will facilitate and run our Food Invention Challenges in a kitchen facility in central Birmingham, collaborating with corporate teams, local stakeholders and the venue.
We are seeking a people-oriented person with great communication skills, who is looking for a flexible role that has the potential to grow. If you have a love of food, strong organisational skills and enjoy creating fun and engaging teambuilding sessions, then this is the role for you!
Benefits: We offer 26.5 working days (this includes 3.5 days for the Christmas close down) pro rata based on FTE/working hours. Plus additional holiday for length of service, up to a maximum of 30 days (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.
How to apply: Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.
Deadline for your application: 11.59pm on 7th May 2024.
Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.
Interviews scheduled for: week commencing 13th May 2024
Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.
Please note that you will need to have existing Right to Work in the UK to apply for this role. We do not hold a sponsor licence therefore we are unable to provide visa sponsorship.
The client requests no contact from agencies or media sales.