Supporter Services Officer Jobs

Background to the role 

Age UK East London are recruiting an Information Officer to join our growing information and advice team.  We support thousands of people a year to maximise their income, challenge bad decisions, and ensure that they understand their rights and entitlements.

We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.  Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.  

Job description 

Job Purpose 

• To deliver a high-quality 'front door’ service for older people and their carers. 

• To provide support to the organisation with appropriate and proportionate triage.

• To help clients with their enquiries by providing accurate information and signposting.

• To support to the smooth running of the Age UK East London Helpline. 

Key Tasks 

• To provide an open access front door for AUKEL services during office hours.

• To provide information and advice to older people and their carers on matters of social welfare, housing, health and social care etc.

• To triage and allocate referrals and/or bookings for the service teams ensuring that referrals for case work are appropriate and within the scope of our service.

• To provide information, advice and support to older people and their carers enabling them to access services and remain independent.

• To carry out welfare benefit calculations. 

• To maintain accurate case records to Advice Quality Standard and in line with relevant legislation.

• To support all Age UK East London Advice Services to manage demand.

• To maintain a welcoming reception area and ensure all resources and information are up to date.

• External representation at meetings with key stakeholders. 

 General 

• To meet regularly with line manager for support, supervision and appraisal. 

• To attend team and staff meetings, (and other meetings) as required. 

• To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London. 

• To undertake all training required to fulfil the role.

• To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 

 Functional Links  

• The role reports to the Advice Team Leader. 

Person Specification 

Essential 

Experience 

• Minimum of 18 months experience working in an advice service.

• Demonstrable experience in Social Welfare Policy and practice inc. Social Welfare, Housing, Care Act etc. 

• Holds NVQ Level 3 Advice & Guidance, or equivalent qualification and experience. 

Desirable  

• Experience of working on busy helpline

Knowledge & Understanding 

• Understanding of Data Protection and Privacy in policy and practice. 

• Knowledge and understanding of local health, social care and voluntary community sector services. 

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 

• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 

Skills/Attributes 

• Intermediate IT skills

• Strong written and verbal communication

• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered. 

• Commitment to learning and development and reflective practise. 

Additional Requirements  

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 

• Flexibility in working hours to meet organisational needs. 

We are recruiting a part time Advice Worker – Asylum Support, £37,616 pro rata, hybrid working,

We are seeking an experienced Asylum Support Advice Worker to help deliver our new maternity health justice partnership targeting refugee and asylum seeking women in Greater Manchester and East Cheshire.

About Maternity Action

Established in 2008, Maternity Action protects and strengthens the rights of pregnant women and new parents to employment, social security and healthcare, irrespective of migration status.

We employ specialist employment and asylum/immigration lawyers who represent women who experience maternity discrimination at work, difficulties in accessing maternity pay and benefits or are wrongly charged for their NHS maternity care. We provide second tier advice to NGOs on housing and subsistence for refugee, asylum seeking and migrant women. We support strategic litigation within our areas of expertise. Our policy and campaigning work is driven by the injustice we see from our advice services. We prioritise issues affecting low income and marginalised women, including migrant and asylum seeking women.

Maternity Action has grown over the past four years and we are now a team of 26. We are passionate about our work, but we are committed to our staff having a genuine work life balance. The majority of our employees have some form of caring responsibilities and Maternity Action is a genuinely flexible employer. 22 of our 26 staff work part time and staff are located across the UK. We have recently expanded our operations and have developed two Health Justice Partnerships with NHS Trusts.  We are funded by a variety of large charitable funders, smaller grant making organisations and unions.

About the role

We have secured funding for a 12 month pilot maternity health justice partnership targeting refugee and asylum seeking women in Greater Manchester and East Cheshire.  This is the first UK maternity health justice partnership targeting this group of women.  We have an existing maternity health justice partnership in Greater Manchester and East Cheshire which advises on employment rights, maternity pay and mainstream benefits.

You will deliver advice to pregnant women and new mothers on Home Office support and healthcare entitlements and provide ongoing advice and support where needed.  You will also refer to other support services as needed, including food banks, baby banks and community groups.  You will deliver outreach and engagement sessions to maternity services and voluntary organisations, working with our Outreach and Engagement Officer.  You will also contribute to the development, monitoring and evaluation of the pilot. The role will keep up to date with asylum support and related developments.

This role forms part of our Immigration and Asylum Advice team, which is led by our Senior Legal Officer.  The team consists of a Legal Officer, Senior Project Officer and Casework Support Officer.  The role will coordinate with the advice and outreach workers delivering our employment and benefits maternity health justice partnership in the region.

About you

We are looking for an experienced adviser with a thorough knowledge of asylum support and experience of liaising with the Home Office and Migrant Help.  You will have experience of delivering complex advice, preferably by telephone, of advocating on behalf of vulnerable client groups and working with interpreters.  You will have an excellent phone manner and the ability to deal with discussions of sensitive health issues.

We particularly welcome applications from Black and minoritised ethnic candidates and from people with lived experience of pregnancy or parenting, low income or migration.  We welcome applications from people returning from a career break.

Working arrangements

The post is 21 hours per week.  There is a core day (Thursday) and we are otherwise flexible about start/finish time and days worked, within normal business hours. 

The post can be delivered through a mix of home and office based working and will involve outreach sessions.  Office location is likely to be in Hulme, Manchester.  You must be based in the North West.

Salary is £37,616 pro rata plus 8% pension.

This is a 12 month post with the possibility of extension

How to apply

Please send us your CV and an application of no more than two sides of A4 outlining how you meet the selection criteria.

The closing date for applications is 5 June 2024.  Interviews will be held remotely on 13 June 2024.

We are seeking an experienced and successful fundraiser who has creative communication skills to join our team in the role of a Fundraising and Communications Manager.

This person will be responsible for the fundraising and communications function of the organisation, helping us to secure income via individual and community fundraising and charitable trusts and foundations as well as taking initiative to develop and grow into new areas of fundraising to help maintain and grow our services to survivors.

This post will also lead on internal and external communications and marketing to engage with internal and external stakeholders, including communities, donors, grant makers, supporters and professionals who feel as passionately about the need to support survivors of sexual assault and abuse as we do.

Benefits:

• 28 days annual leave pro rata, plus bank holidays
• 24/7 emotional and practical support
• A generous individual training budget to support your ongoing professional development

Please see the full job description and personal specification attached

Interviews for shortlisted candidates will take place on week commencing 17th June

This post will be subject to an enhanced DBS check. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. If we can make this easier through accommodation in the recruitment process, please do get in touch.

Individual Giving Officer
Salary:  £27500 to £30,000 FTE 
Contract: Permanent 
Hours: Full Time, 37 Hours Per Week OR Part time 30 hours per week over 4 days 
Location: Hybrid / Hatfield

Are you passionate about fundraising? Would you like to play a key part within a growing charity focusing on making a difference to vulnerable young people in your local area? We would love to hear from you!

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems.

What can we offer you?

• A supportive, knowledgeble team and organistion 
• 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
• Holiday Purchase Scheme
• People's Pension Plan contribution
• Group Life Insurance plan
• Opportunities for personal and career development
• Hybrid working - option to work from home up to 2 days per week
• An additional annual leave day on your Birthday
• Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
• Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme

Job Purpose:

• Contribute to hyh’s overall Fundraising strategy as a member of the Fundraising Team
• Have day to day responsibility for the Individual Giving income stream
• Manage a portfolio of existing Individual Giving supporters, providing exceptional supporter care and building relationships, stewarding and nurturing existing donors.
• Improve supporter retention and maximise donors’ lifetime value to hyh
• Manage, develop and lead on the use of hyh’s CRM effectively to segment data and make insight-led decisions. This includes developing new reports, liaising with the external CRM consultant to make improvements, writing up procedures and training members of the team in best practice.
• Acquire and develop new donors through solicitation and stewardship plans using a supporter journey programme to build engagement and loyalty.
• Develop marketing and comms materials through digital and other channels to deliver the programme.
• Maximise all opportunities to develop regular giving, appeals, one-off occasion donations, in-mem and legacy

Skills:

• Excellent communicator in formal and informal communications, both verbally and in writing, to all stakeholders
• Excellent interpersonal skills with the ability to build rapport and communicate sensitively; negotiating effectively to generate support among people from diverse backgrounds and all levels
• Strong analytical and methodical IT skills
•  Approachable, creative, ‘can-do’ attitude
•  Ability to motivate others and work as part of a team
• ·Good numerical skills

Full Job Description available attached to Job Advert.

If you are open, big hearted, passionate, conscientious and take pride in doing a job well, then we would love to hear from you!

Please apply via the link on the vacancy found on our website submitting a cover letter with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so

Fundraising Officer – Grants and Events 

£35k FTE, PR 25 hours per week, flexible and hybrid, plus opportunities for ongoing L&D and training for sector-related qualifications (great candidates seeking a full-time role will still be considered)

About Us

The Upper Room (TUR) works with a wide range of financially and socially disadvantaged groups including homeless people, people with long-term mental health conditions, asylum-seekers, refugees and ex-offenders – helping them to improve their lives and become productive members of society. Central to our offering is our UR4Meals service, providing free, home-cooked food to people who cannot afford to provide for themselves. We are also very proud of our UR4Driving programme, which supports people recently out of prison with free driving lessons in exchange for community volunteering. Gaining a driving licence greatly enhances their future employability prospects and helps break the cycle of re-offending. Additionally, our UR4Jobs project focusses on both client wellbeing and breaking down the many barriers to employment faced by disadvantaged people every day.

The role

This newly scoped role reports into the CEO and is critical to our ability to create the income we need to keep up with the ever-increasing demand on our services. Primarily, the role has two fundamental elements to it: firstly, working with both a specialist external consultant and the CEO in planning, submitting and reporting on the grants that make up a large proportion of our income; and secondly, the planning and managing of TUR’s traditional (and always fun) annual events. These include celebrity interviews and talks, garden parties and various community events such as the Green Days festival in Chiswick. There are additionally a number of community relationships that add great value to our work and efforts to raise funds which require regular contact. Occasionally, the role will also require presenting or talking to both funders and community groups as we share our magnificent story with them – and ultimately, convince them to support us.

About You

You live within – or know well – West/Central London; you probably need a job with some working flexibility and want to have genuine belief in the cause you’re promoting. You have a CV that demonstrates experience in a comparable role: this could be in another charity, CIC or other Non-Profit organisation. You are comfortable and confident with working autonomously, so you will need to be disciplined; you can articulate and ‘bring to life’ our story through your advanced written and oral communication skills, enabling us to always deliver highly compelling reasons to secure gain financial (and other) support. You don’t need to be a Microsoft Office expert, but you should be familiar with Word, Excel and PowerPoint. Finally, you are self-motivated and energetic, as well as passionate about making sure disadvantaged groups across West London get the opportunity to improve their highly challenging lives. Ideally you will have a driver's licence and use of a car, but this is not essential.

About the role 

This is an exciting new post in the Communications Team at Glass Door. Reporting to the Head of Communications, this role will support the delivery of a new paid & organic digital marketing strategy, working closely & collaboratively with both the Comms & Fundraising Teams, as well as co-lead on the delivery of a new website. 

Through this role, we will ensure that all our existing supporters are actively communicated with and that we are regularly engaging with a range of new supporters through a unique & tailored approach.

What you will do as part of our team 

Marketing:  

• Work with all internal stakeholders to develop digital marketing campaigns across paid, earned and owned channels delivering against KPI’s for income, campaigning and brand awareness. 

• Co-manage delivery of multiple/ congruent campaigns, appeals & events to attract & engage new supporters - often working alongside key members of other teams including fundraising, operations and advocacy teams. 

• Co-lead on the project management & delivery of a new website

• Work collaboratively with the Digital Comms Officer to ensure all content is optimised for multiple purpose/platforms and in line with our brand guidelines 

• Contribute creative ideas to generate content for campaigns, news stories, blogs and social media 

• Oversee development and delivery of quarterly e-newsletters. Assist colleagues with their email marketing to ensure on brand and in line with overall digital calendar 

• Work closely with the Individual Giving Officer to run email marketing campaigns - including audience specific segmented email journeys

• Work closely with the Community & Corporate fundraising colleagues to ensure content and digital journeys are meeting their needs through an integrated marketing approach

Monitor impact 

• Monitor the impact of paid & organic marketing campaigns to report on key KPI’s and metrics. Using tools within social media platforms and Google analytics. 

• Work closely & collaboratively with the Digital Comms Officer to ensure all conversions of paid promotion are tracked effectively & efficiently 

• Analyse marketing journeys for collaborative Fundraising deliverables – including campaigns & appeals and create monthly reports to share success of conversions 

• Lead on the moderation and tracking of website usage 

• Lead on the evaluation of social media and online reach, create monthly reports, and assist with evaluating the effectiveness of campaigns & appeals 

• Lead on the monitoring and track Google ads & analytics 

• Monitor and follow trends within digital and innovation to improve the organisation’s digital presence and activities 

Strategy 

• Support the creation & delivery of the digital audit of GD web & socials 

• Support the creation & delivery of the GD Communications Strategy – specifically the digital marketing strategy 

• Support the Fundraising Team’s strategic promotion objectives of campaigns, appeals & challenge events

Other

• Attend and participate in relevant team meetings, and other ad hoc meetings when necessary 

• Undertake other ad hoc tasks as directed, such as assistance on Glass Door events and fundraising & challenge events 

• Carry out the functions of the post with proper regard to Glass Door’s Equal Opportunities Policy 

Salary: Grade G - £32,000 to £37,000 (with London Weighting if applicable)

Hours: 35 hours per week, Full-time, Permanent

Location: Flexible We have offices in London, Cardiff, Belfast and Glasgow and are a fully hybrid organisation.

Reports to: Head of Marketing and Communications within the Engagement and Influence Directorate

About The Fostering Network

The Fostering Network is the UK’s leading fostering charity. We are dedicated to creating a better future for fostered children and young people. We bring together everyone who is involved in their lives, leading, inspiring, motivating and supporting them to make foster care better. Together with our members and supporters we are a powerful catalyst for change, and we have been shaping and influencing the fostering agenda for more than 50 years. 

About the role

The postholder will plan, implement and deliver all digital marketing plans and activity as part of The Fostering Network’s integrated marketing and communications strategy, supporting organisational objectives regarding in relation to; membership engagement and value, income generation, service delivery and campaigning, and will:

• Ensure consistent operation, quality and relevance of The Fostering Network’s website and other digital properties, delivering an excellent user experience and content plan to our members and stakeholders.
• Act as brand guardian, ensuring all digital communications are high quality, relevant and promote our key messaging and brand values.
• Contribute to the development of marketing and communications team processes which support our strategy and deliver an effective service to the organisation.
• Be responsible for website content, engaging with internal and external stakeholders to maintain and develop our online presence.

Closing date: Monday 17th June at 12 noon

Interview date: W/C 24th June

Interview location: Online

To apply please go to our job vacancies page on our website and email your completed application form to us. CVs will not be accepted.

The Fostering Network is a registered charity in England and Wales 280852 and in Scotland SC039338.

Hours: Part-time, 18.75 hours per week    

Contract: Permanent

Salary: £30,285 - £32,330, pro-rata per annum  

Location: Stoke Newington, London

Start date:  June 2024

Our client Peter Bedford Housing Association (PBHA) is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, PBHA work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

Housing Officers work within PBHA’s Housing Team to provide a quality housing management service to tenants with additional tenancy sustainment needs. Post holders will work from PBHA’s main office in Haggerston, with access to local offices where appropriate. However, most of the work will be in tenants’ homes in the community. The post holder will be issued the IT equipment necessary to facilitate mobile working.

Aims of the post

Housing Officers work with vulnerable tenants to enable them to sustain their tenancy and participate in their community.

Specific Responsibilities

• To be responsible for working a caseload of tenants within a locality.

• Identifying individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans.

• Regular contact with tenants as per plan.

• Provide a weekly housing management drop in at PBHA’s hubs.

• Ensure that tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income

• Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them.

• Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary in accordance with arrears policy and standard operating procedures.

• Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale.

• Assist in the moving in/out process.

• Ensure tenants understand their rights and responsibilities in their occupancy agreements.

• Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure.

• Inspect and order furniture, assisting tenants where they are able to do so.

• Recharge former tenants where applicable.

• Carry out regular building inspections, helping tenants to report repairs.

• Take pride in PBHA’s property and assets and encourage tenants to do so.

• Enforce the conditions of tenancy that enable PBHA to undertake urgent works such as gas servicing.

• Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed.

• Report safeguarding concerns as appropriate.

Customer Focused Services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Adhere to lone-working procedures.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice.

• To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments.

• To take collective responsibility for any shortfalls identified through complaints.

• To act within the Professional Standards for engaging with complaints as set by the Chartered Institute of Housing.

Team Responsibilities

• Providing a reception service at the office.

• Involvement in the selection and induction of new workers and volunteers.

• Taking part in planning the team’s work and the annual plan.

• Ensuring that proper records are kept and information is passed to other team members as necessary.

• To ensure that PBHA’s computerised and manual systems are accurately updated specifically in relation to contact with tenants and service users.

• To meet required standards and contract compliance o commissioning bodies where PBHA delivers a service.

General Responsibilities

• Participate in key meetings

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required

• Promote, develop and support PBHA’s ethos, values and impact

• Provide cover for other managers and workers

All staff are expected to:

• Work co-operatively as part of a team and with other teams

• Be involved in the selection and training of new workers and volunteers

• Participate in staff training and development activities, staff supervisions, appraisals and all relevant meetings

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary

• Plan and organise own work with a minimum of day to day supervision

• Undertake all other reasonable duties

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The post is based at our Hubs. The Kingsland Hub site has one level and is accessible to wheelchair users. Clissold and Isledon Hubs have step-only access. The role involves travel within Hackney and Islington and working in tenants’ homes.

Accountability

The post holder is accountable to the Housing Coordinator (Supported Housing).

Main Conditions of Service

This is a part-time position. The post is for 18.75 hours per week. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period. PBHA implements Agile working practices which are to be negotiated with the line manager.

Annual leave entitlement is 26 days per year (pro rata) plus normal bank holidays pro rata (inclusive of bank holidays). This will rise after each completed year of service to a maximum of 30 days (pro rata).

Salaries are revised each year. The starting salary for this post will be £30,285 pro rata (SCP 8-12).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months).

PBHA is committed to equal opportunities and anti-discriminatory practice and is striving to be an anti-racist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health; learning difficulties; people who have been homeless and rootless; or people who have alcohol-related problems.

• To have an understanding of the particular wellbeing needs of minority ethnic groups.

The competencies required for the post are the ability to:

• Can positively contribute and take initiative; good negotiation skills

• To be positive, resourceful, and resilient when working in a challenging environment

• Able to constructively challenge and lead positive change

• Promotes positive risk taking and helping people to find their own solutions to engrained challenges.

• Understanding and ability to manage boundaries effectively, including awareness of limits of own competence, role and responsibilities

• Good verbal, written & positive interpersonal communication skills, ensuring that stakeholders are treated with respect and dignity

• Ability to manage, plan and take responsibility for your own caseload

• Organise work effectively by prioritising, planning and excellent time management

• Establish productive partnerships with a range of key stakeholders

• Good computer literacy including the ability to use Windows applications and word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails.

The successful candidate will need to be committed to:

• PBHA’s Equality and Diversity policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

PBHA offers in return:

• 26 days annual leave plus bank holidays, rising to 30 days with service

• Company pension scheme with employer matching up to 5% of contributions

• Agile working

• Eye care vouchers

• Cycle to work scheme

• Enhanced company sick pay

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

The successful applicant will be responsible for providing sound, motivating leadership and creating a work atmosphere where our dedicated, talented team can thrive. You will be responsible for leading on delivering the charity's services, which includes managing and overseeing projects, policies and procedures within the organisation. 

You will be working as part of a growing, busy, collaborative and motivated team and be able to adapt well to changing priorities. You will have oversight of a team of 10-12 people including contracted staff, volunteers and directly manage 3-5 members of the team.

You will work alongside the CEO, staff team, trustees and charity accountant in ensuring strong financial management of all projects.  You will report to the CEO and Board of Trustees, attend quarterly board meetings and produce regular reports on the activities and outcomes to stakeholders.

The role will also involve evaluating the organisation’s processes and ensuring they are efficient and accessible, as well as ensuring we meet our Key Performance Indicators (KPIs). This will inform operational development and future strategies.

Person specification

Essential Criteria 

• An understanding of autism and experience working with autistic adults without a learning disability
• Strong understanding of the duties of statutory services and key legislation that underpins the rights of autistic people
• Knowledge and practice of relevant legislation – Autism Act 2009 and National Strategy, Care Act 2014, Mental Health Act 1983, Mental Capacity Act 2005, Equalities Act 2010, GDPR 2018
• Experience developing and optimising support services for disabled people 
• An understanding of the third sector and health and social care landscape in London
• Proven track record in an operational, managerial role within the third sector
• A strong leader and manager, with proven experience mentoring a staff and volunteer team, providing guidance, support, and development opportunities, and driving towards excellent outcomes
• Experience leading the delivery of high-quality services for charity beneficiaries

• Defining and delivering organisational goals, objectives, and key performance indicators (KPIs) for operational efficiency
• Ability to plan and manage budgets and contribute to decisions on the allocation of resources
• Developing infrastructure- policies, procedures, and processes within the developing service provision

• Provide strategic vision and leadership for the operations team, setting overall goals and objectives for team members 
• Ensure robust implementation and efficiency within the agreed processes in conjunction with the operations team
• Monitor use of software and processes used in the organisation to ensure the effective management of data and client journey

• Knowledge of the voluntary sector, grants, monitoring processes
• Experience of producing monitoring reports using data, case studies, and user experience feedback
• Proven ability to effectively manage projects, ensuring key objectives, plans and activities are successfully delivered
• Proven ability to create a positive working environment in which diversity is celebrated, and staff are empowered and motivated to do their best 
• A passion for creating inclusive cultures and using the social model of disability to build a more inclusive society
• A collaborative and team-oriented approach to working with colleagues, partners, and external organisations
• Lead on and support others to navigate member experiences including complaints
• Excellent levels of discretion and judgement as well as experience of dealing with sensitive information
• Experience of overseeing safeguarding procedures in line with the safeguarding policy and supporting the staff team and volunteers with the safeguarding process
• Proficient written and verbal communication skills, with the ability to articulate complex ideas and proposals effectively
• A creative and innovative approach to problem solving, exploring new ideas and approaches to achieve organisational objectives
• A strong understanding of reasonable adjustments in the workplace
• Flexible approach to work and being hands-on to get the task done
• Able to ensure compliance with industry best practices and guidelines

Desirable Criteria

• Experience of being a Safeguarding Lead or willingness to take on these duties
• Experience in supporting an organisation to successfully apply for funding and managing multiple grants or willingness to learn
• Good understanding of HR matters and appropriate processes that need to be considered when managing a team of people- with the support of the HR Coordinator

General

• Willingness to undertake any other reasonable duties as may be required
• Eligibility to work in the UK

This is an exciting opportunity to join our friendly Healthwatch Redbridge team as we advance to the next phase of our work.

The post holder will be highly organised and motivated with strong administrative and social media experience to support the team’s daily activities.

You will be part of a team that has a real say in developing health and social care services and liaises with senior professionals and clinicians to help deliver change for local people.

Main aims of the role:

• Work collaboratively with the Chief Executive Officer, HWR Board, Staff and Volunteers to develop print and digital communications and printed materials to support the work of Healthwatch and its outreach and engagement activities.

• Develop relationships with sector, national and local media

• Ensure a consistent brand and identity is maintained and support colleagues to ensure quality communications across all products and initiatives.

• Manage the HWR digital and print communications channels, such as enewsletters, social media and print newsletters. • Ensure and maintain the online/ Web presence of Healthwatch including Twitter and LinkedIn

• Secure local, regional and national press coverage of HWR work in a variety of publications.

• Support and sustain information, advice, and signposting services to ensure individuals are directed to appropriate health and social care services.

• Promote equality, diversity and inclusion by ensuring that communications are accessible to all segments of society.

• Publicise volunteer opportunities and their role in improving the delivery of health and social care services.

• Ensure compliance with Healthwatch England brand guidelines and protocols.

• Co-ordinate the design and production of press releases, information and promotional materials required by the team.

• Assist the CEO and the team with the production of reports as required.

• Review and monitor materials produced by other organisations and feedback areas of potential interest to the team.

• Provide general admin cover for the Healthwatch Redbridge office – answering telephones, dealing with general enquiries and visitors to the office.

Main activities of the role:

• Collate copy, edit content, design, and launch print reports on the work of Healthwatch.

• Collaborate with staff across Healthwatch to develop outstanding digital and print content for all HWR channels.

• Collate, develop, and manage content for the HWR website and ensure the website is kept up to date.

• Collate, develop, and manage content for Healthwatch email marketing.

• Manage the HWR social media presence with engaging content.

• Support the delivery of Healthwatch events and engagement programme.

• Monitor effectiveness and impact of all communications activities, making recommendations for change.

Please see attached PDF for full details.

The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers.  You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people. 

For more information, please see our Job Application Pack below. 

Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024

Role: Facilities Manager

Contract Type: Permanent, 0.8FTE - 30 hours per week

Salary: Up to £25,200 (pro rata of £31,500)

Reporting to: Executive Director

Responsible for: Guest Services x 2

New Art Exchange (NAE) is a pioneering creative space in Hyson Green, Nottingham. We’re the UK’s largest gallery dedicated to contemporary visual arts from the Global Ethnic Majority. We set out to reshape the contemporary art narrative by championing diversity and inclusivity and by providing a platform for underrepresented voices in the art world. 

Purpose of the role

The Facilities Manager will be a key member of NAE’s operations team, responsible for overseeing the maintenance and operations of our 4-storey building (including gallery spaces, meeting rooms, performance space, workshop, artist studio, cafébar, plant room and technical storage) is fit for purpose.

Main duties of the role

Oversee planned preventative maintenance (PPM), testing/inspections, and reactive repairs across all building services including but not limited to plumbing, electric wiring, HVAC, lifts, film alarm, emergency lighting, fire extinguishers and suppression systems, intruder alarm, CCTV, access control, pest control, etc, within budget.

Ensure NAE’s building is always well-presented, clean and aesthetically in a good state of repair, ensuring all areas are maintained in a tidy and well organised.

Responsible for the management of the facilities budget, including negotiating the best possible value across utilities, contracts and service level agreements.

Ensure all maintenance and service works take place with agreed SLA’s, is delivered on time and to budget and service reports and other filing is well managed.

Responsible for Health and Safety across the building and organisation including health and safety policy, fire strategy, risk assessments covering all areas of the building and specific RAs for each event, safe systems of work, accident/incident reports and compliant filing.

Responsible for building security systems, keys and fobs, alarm monitoring and keyholding services, and alongside the General Manager oversee emergency procedures & act as a fire warden.

Responsible for premises cleaning (including line management of two part-time cleaners) and associated services such as waste management and sanitary collections.

Support the Executive Director to develop and implement an Environmental Policy to ensure that NAE considers the environment within all new and existing suppliers’ arrangements.Responsible for carbon footprint reporting.

Employee Benefits: 

26 days annual leave per annum (pro rata of 33 days - including Bank Holidays), 4% employer pension contribution, Sick Pay, Discounted Food and Drink, Employee Wellbeing Programme & Flexitime.​

For further information please refer to the job description attached below.

How to apply

Please submit a 2-page covering letter & a CV (of no more than 2 pages) outlining why you are interested in the role and working for NAE and how you feel your experience meets the criteria. Applications should be sent via 'Quick Apply' by 5pm on Wednesday 19 June 2024.

Please also complete the Equal Opportunities Form when submitting your application https://bit.ly/4aoKKDV

In this exciting role you will be responsible for implementing the charity’s Individual Giving, Legacy and In Memory fundraising programmes (target of £1.3m in 2024).

You will manage a team of two with the support from the Head of Fundraising, with whom you will work closely with to develop a series of targeted multi-channelled appeals and campaigns to engage with existing supporters and to attract, recruit and retain new ones.

You will be confident in handling and interrogating data, utilising your experience to deliver insight led creative campaigns across several channels. You will use data to test and learn through the delivery of persuasive and compelling appeals and campaigns - aiming to grow supporter loyalty and inspire repeat donations.

The delivery of exceptional supporter care and stewardship is paramount in this role, the post holder will require excellent communication skills to help deepen engagement strategies with supporters and work with an ambitious, positive, and creative approach - with experience in working collaboratively organisation wide.

To support the delivery of marketing and communications in line with our strategy.

Internal comms (50%)

· Support colleagues from across the organisation to develop communications plans for initiatives and change projects.

· Author or edit stories and content to inspire, motivate and inform our colleagues

· Design and distribute email communications to segments of our staff community

· Maintain and post news and events on our Sharepoint-based intranet

· Support with communications planning and delivery for internal events, webinars and meetings.

· Working with the Internal Comms Lead to continually improve and optimise our internal comms channels, including developing our SharePoint intranet.

· Plan, shoot and edit short promotional films.

· Use Adobe Creative Suite, Canva or the Microsoft suite to design materials for cascade by managers to their teams.

Marketing (30%)

· Develop engaging and persuasive written and visual content, including case studies, success stories and testimonials that effectively communicate the value and impact of United Response’s work

· Create engaging and optimised content for our social media channels, applying your understanding of our audience to drive engagement and action

· Support the Marketing and Communications Manager with management of the website, including writing and editing web copy and publishing articles, while embedding SEO principles throughout.

· Optimise case study leads into creative responses written, audio or visual to distribute on our channels

· Support the planning and delivery of communications at external events.

Policy and campaigns (20%)

· Spot and create social media responses to breaking announcements under the guidance of the Press Manager

· Support the delivery of our policy and campaigning strategy with comms and engagement activity.

· Support team administration, including working on a rota basis to manage inboxes

· Support the management of consents and the safe storage of case studies and photography.

· With the wider team explore opportunities to embed a storytelling culture throughout the organisation.

· Develop excellent working relationships with internal and external stakeholders, our agencies and other partners

· Join forums and departmental meetings to advise on communication methods and co-developing communication plans.

· Keep up to date with communications and marketing practice and innovation

· Champion diversity, equality and inclusion and uphold United Response’s values

· Travel to services and occasionally work outside office hours

· Ensure dignity and respect for the people we support in every aspect of your work

· Maintain confidentiality at all times

· Adhere to relevant legal and statutory requirements and our organisational policies

· Carry out any other duties as reasonably required.

Person Specification

· Excellent written communication skills and ability to copywrite creatively, sensitively and with attention to detail.

· Good understanding of marketing principles and ability to apply these in practice.

· High standard of verbal communication and ability to relate to people from different walks of life.

· Excellent team working skills.

· Experience of working to deadlines and prioritising demands on your attention.

· Degree standard or professional qualification in marketing or related field.

· Commitment to equal opportunities and diversity.

· Design skills using Adobe software.

· Experience filming and editing video to a professional standard.

· Using content management systems to publish website content, or email distribution tools such as Mailchimp.

· Knowledge of using paid and organic social media professionally.

· Experience in recruitment marketing, campaigning, accessible communications or working for a charity.

· If you have lived experience of disability, or relating to people with learning disabilities or autism, we’d particularly welcome your application.