Supporter services officer jobs

Are you an animal lover who is passionate about delivering first-class customer service?
We’re looking for a Resourcing Administrator to ensure everyone who applies for roles with Dogs Trust has a smooth, memorable candidate experience.

What does this role do?
As Resourcing Administrator, you will:

• act as first-point of contact for job applicants, responding to queries promptly and efficiently, ensuring candidates have an excellent experience,
• support with queries from hiring managers, escalating to the rest of the Resourcing team where necessary,
• complete recruitment administration, from booking interviews via the system, to providing candidates with interview feedback. 

Interviews for this role are provisionally scheduled for Tuesday 20th January 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some administration experience, ideally in an HR context, with familiarity around the importance of GDPR. We’re looking for someone with customer service experience, who understands the importance of communicating with candidates professionally and politely, and delivering a prompt, high quality service in all interactions. You’ll also need to be organised, as this role looks after some high-traffic inboxes, with excellent attention to detail and the ability to juggle multiple tasks simultaneously.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

About the role

Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.

You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marked 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive and have access to your own car.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role can be found via the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Jayne Whitcher, Social Work Team Lead for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

How to apply 

For more informaion and to apply, please click on the Apply button.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on Sunday 25 January 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: Face to Face, week commencing 02 February 2026

Are you a good all-rounder in fundraising, including a background in Foundations and Trusts? Can you inspire and motivate donors and fundraisers?

If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis.  

We are a small team, looking for a second Fundraising Officer to work alongside our existing Fundraising Officer to deliver activity across all our income streams, supported by a Fundraising Board. We’re aiming to grow income from individual giving, Trusts and Foundations, community and individual fundraising, trading and further build our community of legacy pledgers. 2026 is our 50th Anniversary, a wonderful opportunity to celebrate our achievements and grow our income.

Our dedicated team at NASS is passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work.  We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way.

The Benefits

· Salary up to £30,000 - £32,000 p.a.

· Employer pension contribution of 10%

· 25 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays

· Time off in Lieu scheme

· Death in Service benefit to loved ones

If this sounds like you, then please get in touch. We would love to hear from you.

To apply, please submit: 

• Your CV
• A two-page cover letter explaining your interest in the role – the letter must describe how your skills and experience meet the person specification.

Application Deadline: 10 am on 6th January 2026.

Interviews:  15th January at our office in Hammersmith.

For further information, and to submit your application, contact Dale Webb

Commitment to equality, diversity & inclusion: NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity sector.

Lead with compassion. Inspire through purpose. Shape the future of Hospiscare.

Hospiscare has been at the heart of our community for over 40 years, providing outstanding specialist end-of-life care and support to people and their families across Exeter, Mid and East Devon. As we look to the future, we are seeking an exceptional Chief Executive Officer to lead our charity with vision, empathy and strategic strength.

The opportunity

This is a pivotal leadership role — guiding a much-loved local charity through a period of challenge but also opportunity. You’ll work closely with a dedicated Board of Trustees and an experienced Leadership Teams to shape and deliver our strategic goals, ensuring Hospiscare remains resilient, sustainable, and true to our founding values of care, compassion, and dignity.

You’ll be the public face and voice of Hospiscare — inspiring confidence among our staff, volunteers, supporters, healthcare partners, and the wider community. Your leadership will ensure we continue to deliver the highest standards of specialist palliative care while innovating to meet the changing needs of our patients and our community.

About you

You are an accomplished and compassionate leader, able to inspire and unite people around a shared purpose. With substantial senior leadership experience — ideally gained in the charity or health and social care sectors — you bring a track record of shaping strategy, managing complex budgets, and achieving sustainable results.

You’ll understand the challenges facing healthcare and charitable organisations and bring creative, collaborative solutions. You are confident working with a Board, comfortable in the public eye, and driven by a genuine commitment to making a difference to people’s lives at the most profound of times.

Key strengths you’ll bring

• Strategic vision and proven experience leading organisational change and growth
• Strong understanding of governance, finance, and regulatory environments
• Exceptional interpersonal and communication skills — connecting easily and authentically with people from all walks of life
• A leadership style that combines compassion, clarity, and courage
• A deep alignment with Hospiscare’s mission and values

Why join Hospiscare?

At Hospiscare, you’ll find a community of extraordinary people — staff and volunteers dedicated to providing the very best care and support when it matters most. This is more than a leadership role; it’s an opportunity to make a lasting impact on a vital local charity and the lives of countless people in Devon.

We are working with Charity Recruitment Consultant, Jackie Dawkins of Shine Charity Recruitment,who is supporting our search.  For further details about Hospiscare, please read the Recruitment Pack 

Key Dates:

• Closing Date – 26th January 2026 at 5pm
• First Interview with Jackie Dawkins (via Zoom) – 2nd/3rd February 2026
• Shortlisted candidates informal meeting with Chair – 23rd February 2026
• Interview and Assessment Day at Hospiscare – 24th February 2026

Migrants Organise is seeking an experienced and values-driven Co-Director to join our leadership team and work closely with our CEO and the Senior Leadership Team (SLT) to strengthen Migrants Organise’s organisational infrastructure, support growth and sustainability.

This is a pivotal leadership role that combines strategic vision, grassroots solidarity movement building with hands-on management. The Co-Director will contribute to key aspects of organisational development, including strategic leadership, fundraising and financial management, staff management and development, governance, and capacity building of our grassroots membership to ensure that our mission and movement values are reflected in our internal systems, culture and external impact.

Our Fundraising Assistant will provide key administrative support to the Fundraising Team. Being based primarily at our Shrewsbury office, this person will be a key point of contact for our supporters in the office, and will assist with managing online fundraising platforms, email and phone communications and ensuring fundraising materials are ready and waiting to go out into the community.

This person will also work closely with our Operations Team, ensuring that they have the information they need to process donations accurately, and that our valued supporters are thanked in a timely manner. They will form part of a rota with Operations colleagues to ensure all Reception desks are staffed as required.

They will be friendly, able to communicate well with people across the community, including those living with cancer or who are bereaved. They will also be collaborative, detail-focussed and willing to work with others to solve problems.

We are looking for someone to work 22.5 hours per week; this can be worked in a flexible pattern as agreed, within office hours and across at least three working days. This role can be worked within school hours across five days if required. This role will be based primarily at our office at the Royal Shrewsbury Hospital but will need to work at our other sites within Shropshire, Telford and Mid Wales on occasion.

A new and exciting opportunity has arisen for a Digital Marketing Officer (0.6 FTE / 22.5hrs per week) with strong digital marketing skills and passion for engaging content.

You’ll be joining the only independent charity in the UK dedicated to improving the nation’s numeracy. It’s a fantastic opportunity within a small but ambitious and dynamic organisation making a real difference to people’s lives and livelihoods.

Working closely with the External Relations team on our award-winning campaigns, communications, content and marketing, you will deliver paid and organic social media campaigns - creating strategies, planning execution, optimisation, and reporting. You will also collaborate on SEO, web content and email marketing.

We are looking for someone with solid marketing and copywriting skills, a focus on using data to find out ‘what works’, bags of enthusiasm and the ability to work with initiative and attention to detail. Previous experience in the charity sector is not necessary.

National Numeracy is based in Brighton, and while office-based work is available, we also offer remote, hybrid and flexible working. This role will include occasional UK travel.

What You'll Do:

- Leadership Excellence: Lead, inspire, and effectively manage a team of professionals to deliver exceptional mental health support and interventions.

- Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

- Collaborative Leadership: As a key representative, you will engage in external meetings, fostering vital partnerships with local mental health services, including primary and secondary mental health services in Swindon.

Why Join Us:

· Impact Matters: Join a team where your work directly transforms lives and contributes to a healthier community.

· Personal Growth: We offer professional development opportunities that will enrich your career and help shape the future of mental health services in Swindon.

· Collaborative Culture: Work alongside like-minded individuals who share your passion for making a meaningful impact.

Together, we can build a brighter, healthier future for Swindon. Your leadership can make all the difference.

Key Responsibilities

· Co-lead and develop your team in partnership with the Service Manager in delivering recovery-focused, high-quality, safe and person-centred care, delivering great outcomes for people using services.

· Informing the future direction and development of the Swindon Wellbeing Services including working closely with Directors and Commissioners internally and externally of the organisation.

· Champion innovation and co-lead the implementation of enhancements to services, and support the implementation of change, best practice and continuous improvement.

· Establish effective working relationships with key referrers including the Primary Care Networks and Secondary Care Services in your locality, facilitating meaningful two-way dialogue with key stakeholders.

· Understand and build upon local assets and resources, to enable holistic and flexible place-based support structures that are responsive to local needs.

· Ensure all staff are supported and developed through on-the-job coaching, individual supervision, group supervision and appraisals, identifying and promptly addressing learning and development needs.

· Produce regular outcome reports demonstrating the effectiveness of the service and highlighting gaps in provision.

· To be involved with the recruitment of new staff including participating on the interview panel and leading on the inductions of new Swindon staff.

· To oversee the recruitment of volunteers, including participating on the interview panel and leading the induction.

· The role will include being on call based on a rota system to provide support to staff in services across Swindon & Gloucestershire Mind when required.

· To attend meetings in relation to the Sanford House building and meetings relating to contracts.

· To conduct risk assessments in relation to service areas, ensuring the services are using the Mental Health Triage Scale effectively and appropriately

· To investigate any incidents reported by staff or people accessing services and follow up with recorded outcomes following S&G Mind policies and procedures

· To explore complaints made to the Swindon SBC wellbeing contract and follow the relevant procedures and policies.

· To undertake investigations in line with relevant policies e.g., complaints policy, HR investigations.

· To ensure all staff are assessing risk and that risk is managed appropriately in line with the persons needs and the policies/procedures of the service.

· To ensure that all lone working arrangements are in place and always followed.

· To act as the Safeguarding Lead for adults and children within the Swindon Wellbeing Service

· To act as the Health & Safety Officer within the Swindon Wellbeing Service.

Coeliac UK is seeking a highly organised and motivated Research Officer to support the charity’s research programme and the wider work of the Evidence and Policy Team.

Job Title: Research Officer
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (with the possibility of regular home working by agreement)
Salary: Circa £33,000 per annum
Salary Band: Specialist (SP4)
Line Management: None
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 26th January 2026 (early applications may be reviewed as received).

This is an exciting opportunity to contribute to high-quality research that helps improve diagnosis, treatment and quality of life for people affected by coeliac disease. Working closely with internal teams, researchers and external partners, you will play a key role in managing research processes, supporting funded projects and ensuring research findings are accessible to a wide range of audiences.

Key Responsibilities:

• Support the administration and management of research funding calls, peer and lay review processes, and funded research projects.
• Provide support for internal research projects and appropriate third-party research related to coeliac disease.
• Organise and support research governance groups, including meetings, agendas and minutes.
• Search, review and summarise research publications for internal use and external communications.
• Assist with the organisation of the charity’s Research Conference and other Evidence and Policy events.
• Maintain accurate research records, databases and CRM systems in line with GDPR requirements.

About You

We’re looking for a detail-focused and proactive individual with a strong interest in research and evidence-based practice. You will ideally have:

• A degree (or equivalent) in a relevant discipline, with strong numeracy, literacy and IT skills.
• Excellent organisational skills and the ability to manage multiple priorities to tight deadlines.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• High attention to detail and confidence working with data, reports and publications.
• A collaborative approach and the ability to work effectively as part of a team.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 26th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Research Assistant, Research Coordinator, Evidence Officer, Policy and Research Officer, or Clinical Research Administrator.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

First round interviews scheduled for January 19th 2026.

Do you have experience working in a complex policy environment and delivering impactful and compelling communications that influence audiences and inspire action? Would you like to contribute to changing the dementia policy at all levels across England, Northern Ireland and Wales and making the case for dementia to be the priority it needs to be?

About the role
We are recruiting for a Campaigns Communication Officer to join on a full-time, permanent contract, working 35 hours per week.

This role is key to Alzheimer’s Society’s ambitions to drive major policy change across England, Northern Ireland and Wales. As Campaign Communications Officer you will support in the delivery of impact focussed influencing campaigns that seek to change policy at both a local and national level; making the case for dementia to be the priority it needs to be.

You will work on the development and delivery of our campaign messaging and narrative, ensuring that campaign communications are impactful, closely aligned to our organisational tone of voice and in line with Evidence, Policy and Influencing ambitions – with an aim to affect change in dementia policy at all levels across Northern Ireland, England and Wales.

You will work closely with other teams across the organisation including, but not limited to, External Relations, Marketing and Brand, Fundraising and Internal Communications and Engagement to effectively translate and communicate our evidence, policy and influencing messaging for a wide variety of internal and external audiences, for both offline and online platforms.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Tuesday 3rd and Wednesday 4th February.

About you
Joining us, you will have experience working in a complex policy environment alongside experience in delivering impactful communications for a wide variety of audiences, platforms and channels. You’ll be able to be dynamic in your use of tone, urgency and language, depending on the audience and communication. You’ll be able to influence and inspire action through your communication, and you’ll be comfortable building relationships and collaborating with internal and external stakeholders.

Crucially, you’ll have experience in developing campaigns that are collaborative and impact-focused with the ability to translate complex policy into compelling communications and as a result, you’ll have good analytical skills and good attention to detail.

What you’ll focus on:

- Developing and refining our influencing campaign messaging and communications, in line with Evidence, Policy and Influencing’s objectives, the organisations tone of voice and approved external messaging.
- Drafting, editing and reviewing of effective copy for a wide variety of offline & online sources, designed to engage supporters and influence policy.
- Developing internal communications and messaging on behalf of the wider Evidence, Policy and Influencing team and supporting teams across the organisation to mobilise their audiences, in furtherance of policy change.
- Working collaboratively with Influencing colleagues across all nations to ensure that campaigning activity is tailored to the context and needs of the devolved nations.
- When required, representing the Society externally. This may include representing the Society in media interviews, at conferences and seminars across the UK.
- Ensuring the experience and insight of people with and affected by dementia informs our engagement, and that those we campaign with are increasingly representative of the dementia population.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Job Purpose

• The hospital to home service works collaboratively with hospitals to support people
when they are discharged from hospital to return home. As a Hospital to Home
Outreach Worker you will provide temporary practical and emotional support to service
users within their home and make sure they understand the care and treatment choices
available to them. The service is time limited, usually up to 4 or 6 weeks, to adjust and
settle back in their homes.

Key Tasks

• Assess the needs of service users either in hospital before discharge, or in their homes,
and understand what barriers and enablers there might be to moving home.
• Aid the discharge process and improve patient experience through tasks such as:
• Key cutting
• Co-ordinating with colleagues for the setup of the home environment
• Checking heating, electric and gas is functional prior to discharge
• Allowing access to the property for cleaning/repairs
• Provide (and/or arrange) the practical and emotional support needed to enable
service users to move home and/or remain safely at home.
• Be vigilant and make referrals/signpost for additional needs that our wider team, or
partners can support. E.g. for benefit checks, energy advice, carers support,
befriending.
• Help maximise service user independence by adopting an enabling approach.
• Develop a listening and caring relationship with the service user and their
families/carers.
• Provide domestic practical support within the home such as:
• Light cleaning,
• Washing (e.g. bedding),
• Changing bed sheets etc.
• Prepare and service drinks and simple meals with or for the service user customer
ensuring nutritional needs are met.
• Accompany service user outside the home e.g. hospital/GP appointments etc.
• Support customers with other tasks e.g. making telephone calls on their behalf,
reading and responding to correspondence, completing simple forms (training will be
provided) as directed by the customer etc.
• Ensure services provided by AUKEL in the community are safe and person centred.
• Report safeguarding concerns, in accordance with AUKEL safeguarding procedures.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.
• Provide cover in the case of sickness and annual leave periods of colleagues.
• Support service user reviews, ensuring all visiting information is uploaded on to
AUKEL’s organisational case management system.
• Meet with volunteers to provide support and guidance.
• Work with a range of professionals including:
• Supporting health and social care professionals with patient discharge
• Liaising with the hospital health and social care professionals (e.g. Social Workers) to
facilitate smooth supported discharge.
• Handypeople & contractors

Administration

• Input all records, reviews, and visiting information to service user’s case notes in a
timely manner to maintain up-to-date and accurate records on AUKEL’s case
management system (currently Charity Log/Call-round App).
• Report all “no access” failed visits, or changes in service users’ condition or
circumstances in accordance with AUKEL’s policies and procedures.
• Ensure service user comment sheets are completed.
• Support the return of customer comment sheets and general feedback in respect of
your own service users.

Quality

• Ensure services provided in the community are delivered in line with the Care Quality
Commission (CQC) principles.
• Deliver all work in line with AUKEL quality mark standards.
• Commit to undertaking the Care Certificate, if not already held or in possession of NVQ
level 2.
• Complete essential training as required by AUKEL to provide safe services.

Liaison

• Work in collaboration with other agencies providing support within the customer's
home.
• Work under the direction of the service manager and project officer/s.
• Represent AUKEL and participate in appropriate external meetings and events to
remain aware of local, regional, and national issues affecting quality and compliance
issues affecting care and home support services.

General

• Meet regularly with your line manager for support, supervision, and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required
from time to time for the continued smooth running of AUKEL.
• Complete any training which is required to fulfil the role.
• Carry out the duties of the post in accordance with AUKEL policies and procedures
including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene,
Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation),
Safeguarding Vulnerable Adults etc.
• Work within AUKEL’s expectations of professional boundaries and confidentiality

Functional Links

• The post holder reports to the manager.
• Close working with NHS health & social care professionals.
• Close working with external partner agencies e.g. Age UK Redbridge, Barking & Havering, and
Age UK Waltham Forest.
• Close working with AUKEL internal departments e.g. information and advice, advocacy, Take
Home & Settle services, and volunteering department etc.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that
encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have
what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Experience of one-to-one work with vulnerable service users, including those with multiple issues and needs either through paid or unpaid position.

Desirable

• Care Certificate or CQF Diploma NVQ Level 2, or equivalent, in Health & Social Care.
• Experience of working collaboratively with external partners.
 

Knowledge & Understanding

Essential

• Understanding and commitment to empowering individuals to reach their full potential.
• Understanding the principles of confidentiality in practice. 
• Understanding of safeguarding and when to raise a concern.
• Understanding of stigma and discrimination, and the impact this has on people’s lives.

Desirable

• Knowledge of local services available to adults and their carers
• Understanding of hospital discharge procedures.
 

Skills/Attributes

Essential

• Excellent interpersonal skills
• Good English verbal and written communication skills
• Good planning and organisational skills.
• Ability to work independently and as part of a team
• Ability to prioritise and manage time and resources in a competent manner
• IT skills to the level of being able to use Word, email, internet, mobile phone apps and logging information on AUKEL’s CRM
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
 

Desirable

• Ability to speak community languages e.g. Bengali, Urdu, Punjabi, Turkish etc. 
• Able to use Charity Log (CRM used by AUKEL). Training will be provided as
necessary.
• Ability to drive with use of own vehicle (mileage and essential car users will be paid).

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
• The role requires daily travel across East London

Air Ambulance Charity Kent Surrey Sussex (KSS) is a pioneering, purpose-driven charity at the forefront of Helicopter Emergency Medical Services (HEMS). For over 35 years, we’ve delivered world-class, pre-hospital emergency care across Kent, Surrey and Sussex—responding to over 3,000 incidents last year alone and saving countless lives. Operating 24/7, 365 days a year, our highly skilled, multi-disciplinary team uses cutting-edge technology and medical innovation to reach patients in under 30 minutes, wherever they are in our region.

KSS is a complex and ambitious people centred, and values led charity with a unique culture across clinical, aviation, fundraising, marketing and communications, and corporate services. With a daily operating cost of £57K and 91% of our total income raised through public generosity, we are proud to be one team with one purpose – saving lives and ensuring the best possible patient outcomes. Our headquarters at Rochester Airport and aircraft base at Redhill Aerodrome enable the delivery of the highest standards of pre-hospital emergency care across our communities, helping us reach more patients and save more lives.

We are now seeking a strategic, values-driven Executive Director of Corporate Services to join Team KSS—a highly collaborative, expert team united by our vision of an end of preventable loss of life from medical emergency. This is a unique opportunity to play a pivotal role in shaping the future of one of the world’s leading air ambulance charities.

Executive Director of Corporate Services

Air Ambulance Charity Kent Surrey Sussex (KSS)

Across Rochester, Kent and Redhill, Surrey

Circa £110,000 full time equivalent

 

The role

It’s an exciting time for KSS as we refresh our strategy and take bold, collaborative action to reach more patients, improve more outcomes and save more lives. As Executive Director of Corporate Services, you’ll lead a broad portfolio of strategic and operational functions to support the delivery of the strategic plan and our lifesaving service. You’ll work closely with the Chief Executive and Board of Trustees, supported by a talented team and expert advisors, to ensure KSS remains a well-run, ethical, and innovative organisation. No matter the role at KSS, everyone is fearless and tireless in fighting to save even more lives.

About you

We are seeking a highly collaborative, financially competent leader, with:

·Commercial acumen with proven experience at a senior leadership level in treasury and finance management, budgeting and business planning

· A track record of working in innovative and ambitious environments, through a highly supportive and collaborative approach

· Experience of identifying, planning for and delivering new opportunities and efficiencies that maximise organisational-wide effectiveness.

Crucially you will be inspired by our critical work to save the lives of the thousands of people across our communities every year and our vision of an end to preventable loss of life from medical emergency.

Inclusion

KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves. We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of sex, race, age, gender, disability, sexual orientation, background or religion or belief and we welcome applications from those with protected characteristics.

How to Apply

For further information, to access the appointment brief and to apply to this role, please visit the Prospectus website.

If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisors Anna Gardet or Erica Ritchie. 

Recruitment Timetable 

Deadline for applications:  Monday 19th January 2026

Interviews with Prospectus: 26th – 30th January 2026

Engagement meetings with KSS: 4th February 2026

Interviews with KSS: w/c 9th February 2026

We’re looking for someone to provide support to unpaid carers of people living with dementia through tailored emotional, practical, and advocacy support.

Key responsibilities include:

• Acting as the first point of contact on our Carer Support Line
• Providing one-to-one casework, emotional support and guidance to carers throughout their carer journey
• Signposting and facilitating access to appropriate statutory and community services
• Advocating for carers’ needs within health and social care systems to ensure they receive the support they’re entitled to

Every year in the UK thousands of unpaid carers look after someone with dementia but receive little or no support. At Dementia Carers Count, we stand for them. We campaign for change and provide practical, emotional and financial support to dementia carers across the UK.

We’re looking for someone with a breadth of experience, who has a willingness to support others and learn new skills. The role can be based anywhere in the UK, with attendance at occasional in -person team meetings in London.

We are a small and remote multi-disciplinary team, committed to making a difference for carers and supporting each other.

If you like the sound of the role, and believe you have the skills and experience to join us, then we would love to hear from you.

What we can offer you

• Generous Annual Leave plus the option to purchase additional Leave
• Workplace Pension with up to 6% employer contribution
• Group Life Assurance
• Health cash plan
• Employee Assistance Programme
• Enhanced Company sick pay policy
• Enhanced carers, family and other leave
• Remote working with travel costs paid
• A commitment to flexible working
• A commitment to support your learning and development