Supporter services officer jobs

Team: Brand & Marketing

Location: Remotely in the UK, some travel

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £32,813.57 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate volunteers, employees and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Celebrity & Influencer Relationship Officer:

• The role of Celebrity and Influencer Relationship Officer will support us to deliver our Brand & Marketing 10-year vision which supports the overall organisational goals of enhancing cat welfare and increasing our impact, supporting volunteering to become an exemplary voluntary organisation, deepening our engagement with customers and supporters and enabling vital income generation activity to support financial sustainability.
• Acting as a key contact for all of our celebrities and influencers, this role is responsible for supporting the delivery of our strategy in this channel. The role works cross organisationally to support teams with celebrity and influencer activity to drive awareness of and engagement with different areas of our work and products.
• The role will also support the development of partnerships with digital creators across social and streaming platforms, helping Cats Protection reach younger and more diverse audiences.

About the Brand & Marketing team:

• We sit within the Marketing & Income Generation directorate
• The Brand and Marketing team are responsible for delivering our vision for Cats Protection to be seen as the leading cat charity known for its innovative, effective approach and positive impact on society.
• We currently have a team of 29 employees

What we’re looking for in our Celebrity & Influencer Relationship Officer:

• Have experience working directly with celebrities, influencers, or in talent management within the nonprofit, media, or entertainment sectors.
• Experience of nurturing relationships to drive high impact and maximum value for the organisation and to build lasting and meaningful connections
• Experience of identifying, researching, undertaking due diligence and targeting appropriate influencers and high-profile individuals, publicists and agents, digital creators streamers and gaming communities across platforms such as Twitch, YouTube, TikTok Live and Discord
• Experience of pitching appropriate campaigns and projects to celebrities and influencers to secure their support and to be responsible for producing and distributing online and offline promotional material
• Experience of developing and handling a stewardship programme
• Strong understanding of social media culture, online communities and digital trends
• Knowledge of how to target and develop relevant relationships and how to leverage the fame of celebrities and influencers for the benefit of the organisation

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 25th March 2026

Virtual interview date: 8th April 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

Salary: £37,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there. 

Contractually this role is London-based.

Contract: Maternity Cover until the end of December 2026. Full time role - 35 hours per week.

Benefits:

• 25 days annual leave pro rata based on the term of the contract
• Matched pension scheme up to 7% of salary
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 23:59 on Sunday 29 March 2026.

Interview dates: Wednesday 8 and Thursday 9 April 2026. Interviews will take place online via MS Teams.

Job Information 

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently.

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management.

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures.

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects.

More information is available in the candidate information pack, which is available on our website to download.

Rights of Women (ROW) is looking for a woman criminal lawyer to join our team as a Legal Officer (Family & Criminal Law) Locum. The postholder will be part of Rights of Women’s Family Law team and will play a key role in delivering the organisation’s core services to women affected by sexual violence and other forms of violence against women and girls (VAWG). 

The post holder will provide specialist legal advice through Rights of Women’s telephone advice lines, contribute to the delivery of training, and support the development of accessible legal information through publications and other resources. They will also support survivor engagement and contribute to Rights of Women’s policy work, helping to drive systemic change for women’s rights. 

The Legal Officer will play a leading role in maintaining and developing Rights of Women’s online peer-to-peer forum, which builds the capacity of professionals supporting women survivors. This includes supporting the online community, producing legally accurate and relevant public-facing content in response to queries and emerging themes, and contributing to a regular online newsletter. 

Salary: £16,191.20 (14 hours / 2 days) per annum (Gross Pay) plus 3% pension contribution. Full-time equivalent (FTE) salary: £ 40,478.01 

Conditions: 14 hours (2 days) per week. Working days are anticipated to fall between Monday-Thursday, subject to mutual agreement.

Holiday entitlement: Pro-rata of full-time entitlement of 28 days annual leave plus public holidays per annum. This includes three designated days to be taken between the December and January bank holidays when the organisation is closed. 

Pension: NEST Workplace Pension (Employer 3%/ Employee 5%) 

Office Address:  Rights of Women, 52-54 Featherstone Street, London EC1Y 8RT 

Location: Hybrid. The post is primarily home-based, with optional office attendance for those who prefer an office setting. Occasional travel within England and Wales may be required. Rights of Women supports flexible working arrangements and reasonable adjustments to facilitate this.  This role is currently only suitable for UK based applicants and ROW will not process applications from outside of the UK.

Line Manager: Senior Legal Officer (Family & Criminal law) Locum

Duration: Fixed term, initially 3 months, with the possibility of extension.

Key dates: 

Closing date: Monday 23 March 2026, 9am
Interview date: Week commencing 23 March or 30th March 2026 (to be arranged)
Start date: As soon as possible 

At Advocacy in Greenwich, we work to make sure that people with learning disabilities are empowered to fully participate in the wider community. We also work with local communities and our members to challenge common assumptions or biases about those with learning disabilities which impact their experience of living and working in the Borough.

We provide independent one-to-one, short- and long-term advocacy, facilitate self-advocacy groups, offer workshops and provide accessible consultations. As part of our commitment to supporting people who use our services, we empower people to become confident self-advocates, taking on leadership roles in our organisation and in other decision-making forums.

Job purpose

To champion the vision and mission of Advocacy In Greenwich (AIG) by building strong partnerships with community organisations and local authorities; and by developing and delivering impactful initatives for people with learning disabilities and autism.  The role creates opportunities for meanfingful engagement, ensures services are inclusive and accessible, and upholds the highest standards of Equality, Diversity, and Inclusion in line with national best practice.

Strategic Oversight

• Lead the development and delivery of Advocacy In Greenwich’s strategy in collaboration with the Board of Trustees, staff, consultants (including those with lived experience), beneficiaries, and stakeholders.
• Implement the Charity Excellence Framework to drive continuous improvement.
• Foster a supportive and innovative working environment where all employees are encouraged to contribute ideas for AiG’s growth.
• Build and maintain strong networks with local authorities, healthcare professionals, funders, and partner organisations (including neighbouring CEOs and leadership teams) to share best practice, coordinate initiatives, and advance opportunities for people with learning disabilities and autism.
• Ensure strategic partnerships enhance AiG’s reputation, maximise opportunities for service users, and maintain consistent standards of advocacy across the borough.
• Stay informed about relevant policy developments to position AiG for new opportunities.
• Lead on financial strategy, income generation, and annual budgeting.
• Represent AiG professionally as its public face, building trust and credibility.
• Write compelling funding bids and narratives for innovative, needs-led initiatives.
• Liaise with major funders and donors to secure and deliver impactful projects.

Operational Responsibilities

•  Regularly update and maintain organisational policies and procedures, developing new ones as needed to meet project requirements.
• Create and update resources to support both new and existing projects.
• Maintain a professional presence and reputation both internally and externally.
• Manage and support all staff and volunteers, ensuring effective team performance.
• Translate strategic objectives into clear, achievable operational plans, ensuring all team members understand their roles and deliverables to meet funding requirements.
• Oversee robust monitoring and evaluation processes, collecting data, testimonials, and stories to demonstrate impact and fulfil contractual obligations.
• Support staff, volunteers, and consultants to understand and meet funder criteria.· Implement staff appraisal systems and ensure ongoing training and professional development
• Uphold best practice standards to maintain high-quality service delivery.

Governance

• Ensure the Board of Trustees can fulfil its duties and that Advocacy In Greenwich remains fully compliant with all legislation and reporting requirements.
• Provide timely and accurate reports to the Board on all matters within their remit.
• Work with the Chair to develop and deliver an effective induction programme, ensuring trustees understand their roles and responsibilities
• Oversee the preparation of the Annual Report and statutory accounts.
• Lead the development, monitoring, and implementation of the charity’s Risk Register, ensuring risks to AiG and its beneficiaries are minimised.
• Take lead responsibility for safeguarding across the organisation.
• Ensure all staff, volunteers, consultants, and trustees have access to training and development opportunities to enhance their skills and knowledge.

Personal Development

• Engage in regular supervision to support your own professional growth and reflective practice, ensuring the continued quality and stability of the organisation’s services.
• Provide regular supervision and conduct staff appraisals, supporting staff wellbeing, performance, and professional development across the team.
• Foster a culture of continuous learning by identifying and supporting relevant training and development opportunities for staff, volunteers, and consultants, who are people with learning disabilities and autism employed on zero-hour contracts.

Other

Undertake any additional duties appropriate to the scope and level of the post as required by the Board of Trustees.

Important Information

• This role is not home-based and requires the candidate to work from the office on Tuesdays.
• Closing date: Midnight, Sunday 22nd March 2026
• Interviews/Test: Week commencing Monday 30th March – Wednesday 1st April 2026
• To ensure a fair and consistent recruitment process, we do not accept CVs.
• Please complete the application form provided.

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future.   
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 
 
Join Our Dynamic Team as a Marketing and Fundraising Officer
 
Are you ready to make a lasting impact through your work? We’re looking for a passionate, experienced Marketing and Fundraising Officer to play a key role in delivering exciting campaigns that inspire donors and increase vital income for our cause. This is a fantastic opportunity to be at the heart of our Supporter Marketing team during a period of innovation and transformation.
 
You’ll be integral in running campaigns to deliver against our new Fundraising and Supporter Engagement strategy to grow our brand awareness and income. This is an exciting time to be part of our journey and help shape the future of our acquisition activity delivering high-quality brand awareness and acquisition campaigns across a range of products and channels. 
 
In this role, you will:

• Manage and support on impactful brand and fundraising campaigns across multiple channels and moments, driving engagement and increasing donations.
• Produce powerful and inspiring creatives to effectively promote Plan International UK’s brand and encourage financial support. 
• Manage relationships with agencies, ensuring campaigns are continuously optimised for success.
• Use data and insights to create fresh, innovative campaigns that resonate with new donors.
• Champion our values: You will play a vital role in delivering campaigns that reflect our feminist leadership principles and mission.

 
We’re looking for someone who thrives in a collaborative environment and has a deep passion for our values. You’ll be experienced in using data analysis to inform campaign strategies and problem-solving to meet key objectives. If you’re excited by the challenge of driving fundraising growth in a sector that’s making a real difference for girls around the world, we want to hear from you.
 
Why join us?

• Be part of a vibrant, inclusive, and values-driven team.
• Work on impactful projects that directly support girls around the world.
• Enjoy an environment that embraces innovation and continuous improvement.
• Benefit from personal and professional growth in an evolving team with innovative and exciting projects planned for the next 2 years.

 
Please note: this role is known internally as Brand Marketing and Acquisition Officer
 
This role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on Tuesday 17 March 2026. Interviews will be in person week commencing 24 March 2026
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
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In this role, you will: 
• Build meaningful relationships with underserved communities
• Co‑design outreach activities and culturally relevant support pathways
• Lead engagement in local communities to reduce health inequalities
• Deliver workshops, presentations, and targeted awareness campaigns
• Develop partnerships with PCNs, ICS colleagues, public health teams and VCSE organisations
• Help ensure individuals affected by cancer know how and where to access support

We’re looking for someone who:
✔ Understands community development and health inequalities
✔ Has experience engaging diverse communities
✔ Communicates with empathy, clarity and cultural humility
✔ Can design inclusive workshops, events and engagement activities
✔ Has strong digital and social media skills
✔ Is committed to equity, diversity and anti‑discriminatory practice

This is a meaningful opportunity to join a compassionate team and directly influence better outcomes for people affected by cancer.

Apply via our website: Self Help UK/Recruitment
Closing date: Wednesday 25th March 2026

Working closely with Tusk’s US Development Executive from Tusk’s UK office, the "US Philanthropy Officer" position supports a broad range of fundraising initiatives, from major gifts and annual giving to corporate partnerships, foundation grants and especially events. This is an exciting opportunity to help advance Tusk’s mission by strengthening donor relationships, driving fundraising pipelines, and enhancing our US development efforts.

The US Philanthropy Officer will help identify and research prospects, support cultivation and solicitation strategies, and ensure thoughtful, timely stewardship for all supporters. The role will manage donor records and reporting through Salesforce, prepare acknowledgment letters, assist with events, and coordinate donor communications.

The successful candidate will come to the position with a proven track record in fundraising and strong administrative and organisational skills. This is a full-time role with the possibility of some working from home following your successful probation. The role will be based in the UK and will require some travel within the UK and occasionally to the US.

This role provides vital operational and administrative support to ensure the smooth running of CALM’s fundraising activities and the delivery of exceptional supporter care. Your responsibilities will cover everything from CRM accuracy and financial processing to merchandise fulfillment, event coordination and supporter stewardship.

Responsibilities

CORE

• Contribute to CALM’s Fundraising Revenue targets, through excellent administration and compliance to fundraising practices

• Work with the Fundraising team to ensure all supporters receive excellent care from CALM as well as completing all assigned admin tasks with a high degree of accuracy.

• When required, be an active and engaged member of CALMs EDI Supergroup.

• Be a data steward for fundraising, ensuring quality data management.

• Support the fundraising team with financial data queries

Role specifics

Stewardship:

• Monitor and help deliver the multi channel supporter enquiries process, ensuring response rate is in line with CALM’s SLA and fundraisers are directed to the appropriate support.

• Proactively support fundraisers, when directed, throughout their journey, to support with the effective planning and delivery of supporter activities. 

• Support with the planning, set up and delivery of stewardship events (both CALM owned and supporter led), assisting with logistics, supporter communications and delivery as required. 

• Support the wider team in the development, optimisation, testing and ongoing maintenance of stewardship journeys, including carrying out key messaging updates to core email journeys across all Fundraising streams when needed.

• Support on the maintenance, optimisation  and creation of relevant pages on the CALM website.

• Support the fundraising and Marketing & Communications team to identify supporters we can profile and champion by regularly checking fundraising pages, social media and event registrations. 

• Support the Social Fundraising Manager with ad moderation where required

Operational and administrative support:

• Carry our regular, financial and administrative processes to a high standard with the Salesforce CRM

• Act as first point of contact for individual donors via email, phone and post, processing office donations and completing payment runs to the bank. 

• Support retention activities, including upgrade, reactivation and loyalty journeys.

• Provide administrative support for acquisition and retention campaigns

• When relevant coordinate mailing logistics (briefing agencies, checking proofs, managing print and fulfilment)

• Work with the Fundraising team to continuously update and maintain fundraising documentation, processes, templates and procedures, identifying opportunities to improve efficiency, consistency and supporter experience. 

• Support the teams with finding cost effective travel and hotels to support event delivery.

• Support the Head of Public Fundraising with month end financial reconciliation processes

• Identify and code income across various fundraising platforms.

• Preparing data and  uploading into CRM Salesforce, ensuring accuracy and quality are maintained by identifying improvements to process and working with the CRM team to deliver 

Fulfilment:

• Work with the Product team to maintain the supporter merchandise online portal, reporting on sales of merchandise and managing kit restock and reordering processes across fundraising.

• Act as the main point of contact for the relationship with our fulfilment partner, managing enquiries and escalation issues. 

• Oversee stock management, ensuring our supporter store availability reflects current stock levels and being responsible for co-ordinating timely restocking.

• Run daily checks of the supporter store to ensure order fulfilment can be carried out.

Your profile 

Competencies

Essential

• Excellent verbal and written communication skills

• A keen eye for detail

• A high level of computer literacy

• Excellent interpersonal and relationship building skills

Desirable

• Passion and flair for fundraising

• Data analysis skills

• Comfortable working in a fast-paced, creative and forever-changing environment.

Reports to: Senior Fundraising Manager

Contract: Full time, permanent

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

Salary: £30k - £35k per annum

A work environment that values creativity, personal growth and collaboration.

The closing date for applications is Friday 20th March 2026.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk.  

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for. 

The successful candidate will have: 

• Experience of working with adults with learning disabilities and autistic adults in a community setting 

• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs 

• A ‘Person Centred Planning’ ethos 

• Providing support with personal care as required

• Excellent communication and record keeping skills 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks including the Blue Light Card. 

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification or fill in an application form which you can find on our website.   

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.   

Closing Date:  Tuesday 17th March

Interview Date:  Wednesday 25th March

As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.

You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.

Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand. 

This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.

If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.

Key details:

• Salary: £31,200.00 - £34,736.00

• Application deadline: 9am, Thursday 2nd April 2026

• How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

This is a unique opportunity to support residents across Bexley to feel more connected, confident and empowered.

BVSC is looking for a Health and Wellbeing Volunteer Officer to work across two key programmes: Bexley Buddies and Digital Champions.

Through Bexley Buddies, you will support volunteer-led initiatives within GP practices that address non-medical needs, reduce social isolation and strengthen community wellbeing.

Through Digital Champions, you will recruit, train and support volunteers who help residents build digital confidence — particularly in using online health services and apps.

You will work closely with volunteers, GP surgeries, community organisations and residents to coordinate activities, build partnerships and ensure support is inclusive and impactful.

Key areas of work include:

Engaging: Working with residents, GP practices and partners to identify local health and digital support needs.

Developing: Recruiting, training and supporting volunteers to deliver safe and meaningful activities.

Coordinating: Organising borough-wide volunteer activity, peer support and training sessions.

Strengthening: Building partnerships that reduce health inequalities and improve digital access.

We are looking for someone organised, approachable and committed to equality and inclusion, with experience of supporting volunteers or delivering community-based programmes.

Don’t meet every single requirement?

At BVSC we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway.

You may be just the right candidate.

Role: Senior Delivery Manager

Directorate:            Standards

Team:                      Workforce Development

Manager:                Director of Standards

Direct reports: Education Network Manager, High Skills Performance Coach and Curriculum Lead (two colleagues)

Role purpose

The Senior Delivery Manager plays a key role in leading high-quality operational delivery across WorldSkills UK’s workforce development products and services. The postholder will be responsible for contract, project and performance management, ensuring all programmes are delivered efficiently, consistently and to a high standard. Working closely with colleagues across the organisation, this role leads operational systems, processes and delivery management to support effective provision for further and higher education and the skills system, raising standards of teaching, learning and assessment.

Key tasks and responsibilities

The postholder will be accountable for ensuring that workforce development programmes and services are delivered efficiently, compliantly and to a high standard, with strong operational oversight and continuous improvement.

Contract and project management

· Lead contract and relationship management with key grant funders, ensuring compliance with funding agreements and timely resolution of delivery issues.

· Ensure timely and accurate reporting, including regular performance updates and financial summaries, to support effective oversight and decision making.

· Maintain strong operational governance by identifying, managing and mitigating risks, and escalating issues appropriately.

· Oversee evaluation activity, ensuring evidence and insights to inform continuous improvement and future programme development.

Operational management

· Oversee data management processes to ensure accurate collection, monitoring and reporting of operational and performance data.

· Lead the development, implementation and continuous improvement of systems and tools that underpin programme delivery (e.g. CRM, dashboards, workflow).

· Design, refine and maintain operational processes that support high‑quality, efficient delivery and a positive customer experience across all workforce development activities.

Delivery management

· Lead the planning, implementation and delivery of workforce development products and services to ensure they meet agreed project objectives, quality standards and stakeholder requirements.

· Plan and oversee high‑impact events and training delivery, managing the full end‑to‑end customer journey from promotion and delegate engagement, through booking and delivery, to post‑event evaluation. Ensure all activity is scheduled and sequenced effectively around the academic year.

· Manage and support the team of trainers and coaches to deliver high‑quality, consistent and impactful training and engagement activity.

· Coordinate internal and external resources to ensure smooth, timely and cost‑effective delivery of programmes and services.

General

In addition to the key tasks and responsibilities set out above, employees at this level are expected to:

· Manage, support and motivate allocated staff to successfully deliver agreed activities and tasks.

· Produce specification requirements in line with procurement processes for outsourced activity.

· Contribute to organisational risk and issues management processes.

· Support delivery of WorldSkills UK’s strategic priorities and annual business plan.

· Ensure resources (staff, suppliers, partners, volunteers) are managed efficiently and effectively.

· Contribute to a performance‑driven culture with robust monitoring, evaluation and reporting.

· Demonstrate WorldSkills UK’s values in all aspects of the role, contributing to a collaborative, inclusive and high-performing organisational culture.

· Promote and comply with WorldSkills UK’s policies, including safeguarding, health and safety, equality, diversity and inclusion.

· Carry out any other duty as may be reasonably assigned that is consistent with the nature of the role and its level of responsibility. Any significant changes will be made in consultation with the post holder taking account of their experience, skills and capability.

Person specification

Key: [E] Essential / [D] Desirable.

Qualifications and experience:

· Experience of operational, project or programme management within education, skills or workforce development [E].

· Experience managing complex projects and multiple stakeholders in publicly funded or grant‑funded environments [E].

· Experience of event management or oversight of outsourced delivery [D].

Knowledge and skills:

· Strong programme and budget management skills [E].

· Ability to lead operational change initiatives and embed new systems and processes [E].

· Strong analytical skills, with the ability to interpret complex information and translate insights into action [E].

· Excellent risk management, problem‑solving and decision‑making skills [E].

· Ability to influence and motivate colleagues and partners, including those working remotely [E].

· Ability to build strong and effective relationships with internal and external stakeholders [E].

Personal qualities and attributes:

· Demonstrates professionalism, reliability and sound judgement [E].

· Organised and methodical, with a structured approach to planning and delivery [E].

· Able to work independently, using sound judgement and initiative, while collaborating effectively with others [E].

· Able to identify practical solutions and improve ways of working [E].

· ideas Adapts positively to changing priorities and ways of working [E].

· Works collaboratively with colleagues and partners to achieve shared goals [E].

· Able to motivate and support others to deliver high quality work [E].

Special circumstances:

· Able to work occasionally outside normal hours where required [E].

· Able to travel within the United Kingdom, where required [E].

· Able to undertake occasional overnight stays where required [E].

Summary of terms and conditions

· Permanent.

· The salary for this role is £50,000.

· WorldSkills UK offers a maximum employer’s contribution to your pension of 6% of your basic salary, on the condition that you make an employee contribution to your pension of at least 3%. You may choose to contribute a higher percentage of your salary to your pension, subject to statutory limits.

· Group Death in Service (Life insurance) 3 x annual salary.

· Health Care Cash plan.

· Normal place of work is Third Floor, 52-54 St John Street, London EC1M 4HF. This role is office based (as above) with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week (a minimum of four days per month).

· Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, with suitable candidates.

· 25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

· The post is subject to six months’ probationary period with two weeks’ notice during the probationary period and one month thereafter.

· The offer of appointment will be subject to satisfactory references.

· Salaries are paid monthly by direct transfer on or about 21st of the month.

How to apply

WorldSkills UK is committed to making appointments on merit by fair and open processes and use a blind recruitment approach. Please ensure that you submit your application in Word (curriculum vitae and cover letter) to help us in this process.

We recognise that no candidate is likely to meet every criterion in full. If your experience is not an exact match but you believe you can bring relevant skills and experience to the role, we encourage you to apply.

Applications should be by email and must include:

· Curriculum vitae outlining your full career history. Please remove identifying information such as your name, contact details, date of birth, nationality, photographs and links to personal profiles to support our anonymised recruitment process. This includes your name, email address, date of birth, nationality, languages spoken other than English, photographs, and links to personal profiles (e.g. LinkedIn). Applications that contain identifying information in the CV may not be considered.

· Supporting statement outlining your suitability for the role, addressing the points listed in the role description and person specification. Throughout the recruitment process we will be looking for clear examples and evidence of your experience, knowledge and skills.

· Separate document containing your name, contact details (email and phone number) and confirmation of your right to work in the UK.

For the full information on how to apply, read the job pack attached to the advert. 

Interview process and timeline

It is intended that the interview process will have two stages:

· Stage 1 – online via MS Teams. The interviews will be held on Tuesday 7 April 2026.

· Stage 2 – in person. Candidates progressing to the second stage will be invited to attend an in-person interview at our office: Third Floor, 52–54 St John Street, London EC1M 4HF. This stage of the interview process will take place on Wednesday 15 April 2026. Candidates will be asked to complete an interview task as part of this stage of the process, details of which will be provided to those invited to the interview.

Reasonable adjustments will be offered to all candidates during the recruitment process. For further information please contact our Senior HR Manager, Andreea Ojog.

Application deadline

The deadline for applications is Sunday, 29 March 2026 at 17:00. Please note that late or incomplete applications will not be considered.

Do you want to work for a dynamic, creative, fast-paced charity?

At Action Together we see the amazing things people achieve when they work together to make the lives of others better. If you share our values: believe it’s possible, strengthen others, and be true, we’d love you to consider joining our team.

Operations Director

The ideal candidate

We are looking for a values‑driven operational leader with significant experience in senior operations, systems, or transformation roles. You will bring strong technical capability in designing and embedding systems and processes, excellent analytical skills, and the ability to produce high‑quality management information for senior leaders and Boards.

You will be an influential communicator who can lead through change, build strong relationships across the organisation, and support others to work in consistent, effective, and collaborative ways. With a strong grasp of governance, risk, compliance, and organisational assurance, you will balance strategic vision with hands‑on delivery. Above all, you will share Action Together’s commitment to social justice, equity, and strengthening people, places, and partnerships

The role

The Operations Director will lead the development, optimisation, and continuous improvement of Action Together’s systems, processes, and organisational infrastructure. Working as part of the Senior Leadership Team, you will co-design, develop, and maintain internal systems and processes that enhance operational delivery and organisational efficiency, ensuring they are fully embedded into day-to-day use with clear ownership, guidance, and effective performance monitoring.

You will oversee core central functions including HR, Communications and Impact, Data Protection and Information Management, and Health & Safety. You will play a key role in internal digital transformation, policy development, risk management, and organisational compliance. You will produce high‑quality management information that supports strategic decision‑making, work closely with Locality Directors to standardise and enhance delivery models. In addition, with reference to our constitution and Scheme of Delegation you will be responsible for supporting governance at Board meetings, and the AGM.

Equality, Diversity and Inclusion

At Action Together we value diversity, promote equity and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We are committed to ensuring that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

In order to ensure that our workforce reflects our communities across all levels of seniority, Action Together is offering a guaranteed interview to any candidate who meets the essential criteria listed in the person specification and who is also:

• A disabled person and/or
• A member of a community experiencing racial inequality

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Right to work

We do not hold a Sponsor License and are unable to accept applications which require sponsorship to work in the UK

Please note, the successful candidates will be required to undertake a basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

Healthwatch Richmond are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of health and social care services and to help people to find the information they need.

Our purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf to ensure that they meet the needs of our community.

You’ll see work through from start to finish; designing and undertaking projects, analysing results, writing reports and promoting the outcomes and impact.

You will undertake projects using surveys, interviews, focus groups and visits to gather the views and experiences of people who use NHS and social care. With this data you will produce evidenced reports with recommendations for how services could or should improve. Our work is challenging and constantly evolving so the ability to pick-up new skills and approaches, adapt ones and find pragmatic solutions is essential.

Our work is dynamic and constantly evolving so the ability to pick-up new skills and approaches, adapt and find pragmatic solutions is essential. As part of a small team you will be involved in many aspects of the organisation.

Induction, support and training will be provided in line with the candidate’s needs.