Supporter services officer jobs

Exciting opportunity for an ambitious person to make a real difference for nature!

This role will work with the Land Manager (West) on the delivery of practical improvements for wildlife across GWT nature reserves and throughout Nature Recovery Zones (NRZs) in the west of the county (Lower Wye Valley, Central Forest of Dean, Severn Hams, Leadon Vale) with workshops at Tidenham Chase, Coleford and Gloucester. Habitats include heathlands, ancient woodland, species-rich unimproved grasslands, floodplain meadows, hay meadows, quarry pits, mires and more.

This role will help to mentor Wild Trainees, and work with volunteer teams to help deliver work plan objectives.

An important part of this role will be supporting the trusts conservation grazing objectives with native and hardy breeds of livestock including Highland cattle, Exmoor ponies and Hebridean sheep.

This is a permanent, full-time post (35 hours per week) subject to a six-month probationary period.

We reserve the right to close this vacancy early if a suitable candidate is found before the advertised closing date. 

Closing date: Thursday, 22nd January 2026.

Gloucestershire Wildlife Trust is committed to encouraging equality, diversity and inclusion among its workforce, and eliminating unlawful discrimination, harassment and victimisation. The Trust’s policy is to provide equality, fairness and respect for all staff, whether temporary, part-time or full-time; ensure no unlawful discrimination against the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation; and to oppose and avoid all forms of unlawful discrimination.

A full copy of the policy is available on request.

Purpose of Post: The post holder will lead on the delivery of our volunteer programme. You will be responsible for the recruitment of new volunteers and the support of existing volunteers and volunteer contacts to maintain a positive volunteer experience.

You will work across teams to ensure the volunteer’s experience is positive and will play a key role in volunteer retention. You will work with the different teams to identify and develop new volunteering opportunities. You will increase the diversity and variety of our volunteering opportunities to reflect our local community and better serve our members. You will work to ensure our volunteers feel valued, fulfilled, and have opportunities to meaningfully contribute to Hear Us.

As well as oversight of all our volunteering activities, the post-holder will assist in delivering, developing and expanding upon the success of our existing independent peer support Linkworking Project at inpatient wards at the Royal Bethlem Hospital (RBH) and Croydon’s Mental Health Community Services, Jeanette Wallace House (JWH) and Queens Resource Centre (QRC). The post-holder will assist the Peer Support Coordinator in managing and supporting our team of peer support Linkworkers (volunteers) to monitor the quality of Croydon’s statutory mental health services.

This role is crucial for maintaining the efficiency and effectiveness of our volunteer activities, enabling us to support more people in our community.

This post holder will work towards achieving a Hear Us Volunteer Accreditation as part of ensuring good practice for our staff and volunteers, and developing the future creative direction of our volunteering offer.

Given the collaborative and engagement-focused nature of this role, and its direct delivery responsibilities, regular face-to-face working is required, with the post-holder based primarily in the office and attending events and community activities as needed.

Key Duties and Responsibilities

· Develop and support different techniques to attract lived experience volunteers to Hear Us to build a strong and diverse volunteer base

· Develop and produce volunteer recruitment and information material for our public events, website, and social media

· Monitor and screen incoming volunteer applications and make first contact with applicants

· Liaise with Hear Us managers to schedule, plan, and organise in-person and online volunteer recruitment drives and/or information days

· Support with the development and delivery of a standardised volunteer induction.

Volunteer Management

· Lead on organising and managing volunteer involvement in events and activities, ensuring effective briefing and debriefing.

· Provide volunteer supervision and support where required (usually volunteers will be line managed by their project manager if volunteering with a specific project)

· Conduct regular volunteer surveys and establish routes for volunteers to provide feedback.

Volunteer Training

· Schedule, plan, and organise group training days for volunteers to access and complete mandatory training

· To support volunteers to access and complete mandatory training, (including safeguarding, Prevent and information governance) and to encourage attending further training, workshops or other opportunities that may support in their own development.

· To provide bespoke Hear Us training to new volunteers as part of the induction process, and provide refresher and ongoing training for existing volunteers, updating and/or redesigning the training manuals where necessary.

· In collaboration with colleagues, to develop the Hear Us Academy (accredited peer support training modules)

 Volunteer Database Management

· Manage the volunteer database by maintaining an accurate record of Hear Us volunteers, including but not limited to activity status, address, and communication preferences on Hear Us database(s).

· Ensure all recruitment checks are completed and accurate volunteer records are held in compliance with the Data Protection Act and GDPR.

Linkwork Project Support

· Act as a deputy for the Peer Support Coordinator where required, in managing a small, vibrant team of peer support volunteer Linkworkers (all of who are current or former mental health service users).

· Assist with Linkworking Project support, such as supporting volunteers in signing up for the SLaM Involvement Register, arranging an induction with Hear Us and introducing peer support Linkworkers to wards and services.

· In the absence of the Peer Support Coordinator, organise and manage the peer support Linkworking rota, finding cover where necessary, ensuring as few sessions are cancelled as possible.

· In the absence of the Peer Support Coordinator, maintain good relations with the SLaM Involvement Register, and submit peer support Linkworkers’ timesheets as required.

· In the absence of the Peer Support Coordinator, ensure the ongoing delivery of Linkworking Sessions

· Help monitor the peer support Linkworking Project, evaluating its effectiveness on improving services and gathering feedback from service users, Linkworkers, and SLaM staff.

· Gather and provide peer support Linkworkers with signposting material and information that can be shared with service users.

Stakeholder Management

· Work in partnership with the Peer Support Coordinator, Engagement and Campaigns Manager, Welfare Rights Manager, Events Coordinator, Deputy CEO, CEO, trustees, and other staff members to achieve the charity's aims and ensure stability and longevity for Hear Us and its members.

· Represent Hear Us on appropriate external committees, networks and other bodies, with other voluntary, statutory and private sector agencies.

· Work on volunteer incentives, recognition and reward schemes across the year.

Other Duties

· Attend supervision and identify your own training and support needs with your supervisor.

· Develop and maintain a healthy working practice for yourself and the volunteers (including peer support Linkworkers) by having clear personal and professional boundaries.

· Keep up to date with best practice and legislation in the volunteer sector.

· Actively oppose discrimination against people who experience mental distress in Croydon in line with the Hear Us diversity and inclusion and recruitment policies

· Adhere to all Hear Us policies and procedures in all aspects of their work (including safeguarding, equity, inclusion & diversity, health & safety and confidentiality)

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are expected to work in a flexible way, as required by Hear Us. Some meetings and other events may be held out of normal office hours and could involve travel away from the local area. 

This important role supports the operational delivery of the charity’s busy events programme and supports the team and running the office.

The events programme is diverse - from drinks receptions and report launches to events at agricultural shows across the UK - and support on administration for the wider charity, including some communications activity. Through these events, we drive awareness of our work supporting family farms and rural communities. In doing so we also garner support from funders to tackle the issues facing the countryside, ensuring our work reaches a diverse audience to raise awareness.

Under the direction of the Head of External Affairs, and with support of the wider staff team, you will be responsible for coordinating and running all the charity’s events, including full administrative support, booking venues, the invitation process and guest lists, organisation of collateral (including marketing and promotional information), catering arrangements and researching and inviting speakers. You will be also ensuring effective follow-up to each event such as wider dissemination of event content, evaluation, and reporting.

Working on events will account for approximately 75% of the role. The remaining time will be spent working across the charity undertaking a variety of administrative tasks. This will include supporting the team with mailings, coordination of specific activities and some general office management. Whilst reporting to the Head of External Affairs, this role will work closely with several team members, particularly the Executive Support & Governance Manager, providing a unique opportunity to gain knowledge and experience of different aspects of the charity’s work.

What we are looking for

This is an important role, and we’d like you to have a sound working knowledge of end-to-end event management and office experience within a charity or other professional environment.  To be successful you will be required to demonstrate a confident attitude supported by good written and verbal communication skills.  You must be comfortable using Microsoft office suite, events management platforms and our CRM system (currently Salesforce). You will be able to manage your time and prioritise your workload.  An ability to engage with a wide range of people is also advantageous. Most of all is the desire to provide first class customer service.

This position requires you to be a reliable individual with a detailed, methodical and organised approach who can work independently as well as part of a team. You will enjoy detail and managing data, all this supported by an interest in our work and the desire to develop a successful programme of events. You must be able to handle confidential information with discretion.

If you are organised, detail-oriented, and enjoy providing support in a fast-paced office environment, we would love to hear from you. This is an exciting role that would suit someone looking to gain wide-ranging experience in the charity sector and who is keen to have an outward-facing position enjoying regular contact with our supporters and those who benefit from the RCF’s support.

About the Job 

Sophie Hayes Foundation (SHF) is a small but mighty charity, empowering women survivors of modern slavery and exploitation. It is an important time at SHF. Our new strategy ‘Sustainable Freedom from Modern Slavery’ launched in 2024 and this role is essential for the delivery of the strategy and ensuring that survivors of modern slavery, human trafficking, and exploitation have access to the support and opportunities they need to achieve their aspirations, independence and a positive future. With soaring numbers of referral to the NRM and thousands more victims living in fear of a hostile environment, this has never been more important than now. 

At the heart of Sophie Hayes Foundation’s work will be the support to and empowerment of survivors of modern slavery and human trafficking and this role is critical to survivors’ journeys to sustainable freedom. We are increasingly aware of the precarity faced by survivors, especially during transitions moving on from support and at points of decision making from the NRM or Home Office. 

Alongside a small, friendly and dedicated team, you will build pathways of support for a range of participants who are supported by SHF through connecting them to other community organisations. Your role will include assisting them to access safe accommodation, community support, mental health support and access to finances. 

You will champion the voices of survivors through the work of the organisation, working with colleagues in CREW, our survivor network, to provide continued support to survivors’ long term.

About the Role

• Conducting initial welcome calls to participants to assess their needs and desired pathway into SHF
• Host Monthly 121 Check-ins with participants who don’t have support workers and during those sessions signpost to long-term support to widen their community support. Writing support letters when needed
• Actively engage with local, regional, and national partners and anti-slavery networks to build and maintain partnerships for survivor referral pathways to other organisations
• Work alongside the CREW Co-ordinator to run events which foster connection within our CREW network, such as a monthly coffee morning
• Support in the facilitation of in-person sessions whether CREW or part of the Programme delivery. 
• Support in the facilitation of Programmes and CREW events 
• Ensure highest levels of Safeguarding, compiling safety plans for participants and carrying out risk assessments where necessary. 
• Accurate data input to and management of internal monitoring and finance systems, working closely with the Head of Programmes to analyse trends and contribute to reporting. 
• Contribute to centring survivor perspectives in the work of Sophie Hayes Foundation by sharing and channelling learning from programme delivery to colleagues.
• Other duties which may arise under the implementation of the new strategy, as directed by the Head of Employability Programme. 

About You 

This role would suit someone who is passionate about supporting others and empowering them to take the next steps in their journey. 

You may have prior experience as a teacher, caseworker or charity coordinator. 

We are looking for a team member who is organised, efficient, reliable, empathetic and ready to get stuck in helping across our range of survivor services. 

We welcome applications from individuals with a range of skills and experience drawn from their professional and personal lives, including those who may have lived experience of modern slavery, human trafficking and exploitation.

AMR Action UK is the United Kingdom patient organisation for people impacted by antimicrobial resistance (AMR). Our legitimacy comes through our small-scale research projects, our engagement with patients and their families, and from our direct support of patients through our information service and peer-support activities.   

AMR Action UK seeks to empower patient, families, and carers to have their voices heard on matters that affect their lives and to be able to influence research priorities, policy and implementation changes at government level, and changes in NHS practices across the four nations of the UK.  

The Policy and Advocacy lead will ensure that AMR Action UK is both well-informed across the broad-spectrum of topics relating to AMR and is impactful in its influencing work. 

To be successful in the role you will need energy and enthusiasm to hit the ground running in order to make an immediate impact on appointment.

Closing date 12th January 2026, with a view to holding interviews week beginning 19th January 2026. 

About Us

Caritas Diocese of Salford is the principal social action agency of the Catholic Diocese. Our mission is to put Love Into Action. We help those across Greater Manchester and Lancashire experiencing poverty, disadvantage, and discrimination to transform their lives with dignity. We provide a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives for the long-term, enabling people to live in a safe, healthy, and secure environment. We call for a better, more just world, where the voices of the poor are heard and acted upon and positively influence the systems, decisions and resources that affect those in need.

About the job

We are looking to recruit a Grants and Foundations Officer to join Caritas Salford’s fundraising team. You will be part of a team that is passionate about tackling poverty and inequality, where your work will have a real and visible impact. Your focus will be on maintaining and growing income from charitable trusts and statutory agencies.

As a Grants and Foundations Officer, you will work closely with senior managers and service managers, researching potential funders, securing funding from trusts, foundations and other potential funding partners. As well as building and stewarding lasting relationships that will help sustain and grow Caritas’ mission. We will support your development, helping you grow your fundraising skills, take on complex projects and help shape bids for commissioned services.

You will have excellent interpersonal skills, strong research and analytical expertise, be highly organised and confident in using IT systems and digital tools for research, communication and data management. Additionally, you will have the ability to build and maintain positive relationships with a range of stakeholders, plus a willingness to learn from others about fundraising and social impact.

37.5 hours per week. Monday to Friday with occasional evening and weekends required.

Part time would be considered

Flexibility to work remotely, with regular visits to Caritas services across Greater Manchester and Lancashire.

If this sounds like the next step you are looking for and you would like to work for an organisation passionate about transforming lives, we would love to hear from you!

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

To apply, please complete an application form and click the link in the advert to be redirected to the Caritas website. You will need to click Apply Now next to the Grants and Foundations Officer role, complete the necessary information and upload your application form plus any supporting documents.

Closing date: Thursday, 8 January 2026 at 9am

Interview: Monday, 19 and/or Tuesday, 20 January 2026

Caritas follows Safer Recruitment practices, and this post is subject to a Disclosure & Barring Service check. 

For full details please visit Caritas Diocese of Salford - Caritas | Diocese Of Salford – About - Careers

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

Please note we do not accept applications via agencies or CVs

Depaul UK is exclusively partnering with Robertson Bell in their search for a new Financial Controller to join their team on a permanent basis. Depaul UK is a national charity that delivers a wide range of support and housing services for young people and adults at risk of homelessness.

Reporting into the Executive Director of Finance & IT, this Financial Controller role at Depaul UK is a rare opportunity to take a pivotal leadership position in a fast-moving, high-impact charity. You will lead a busy finance team, embed a new finance system, and ensure robust financial controls, while gaining exposure to both the charity’s consolidated operations and its rapidly expanding housing subsidiary. This role offers exceptional potential for growth and a clear pathway into broader finance leadership.

The organisation:

Depaul UK has worked for 30 years to support people facing homelessness. Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with, and energise opportunities for employment, education, training and volunteering in the communities in which we work. Our service provision reaches from Newcastle to Greater Manchester to London - with plans to grow our business in response to increasing need. 

Homelessness is a complex and constantly evolving challenge. There is no ‘one-size fits all’ solution and Depaul UK believe no one should have to sleep in an unsafe place or be held back from achieving their potential. Each year, they support and empower thousands of young people to find a safe place to call home, a chance to thrive and a brighter future.

The key duties of the Financial Controller will be as follows:

• Lead on the preparation of year-end financial reporting across the group
• Support the preparation of Depaul UK Trustees report and lead on the annual statutory audit process
• Develop and maintain a full set of financial policies and procedures which support the charity to deliver its aims
• Review and streamline controls and processes, including greater automation/ integration with other business systems
• Act as a finance subject matter expert, providing accounting advice to the team and wider organisation
• Prepare monthly management accounts for Depaul Housing Services
• Ensure the interests of the function are represented at internal committees
• Supervise the processing of all financial transactions and payroll, ensuring adequate documentary support, correct coding and appropriate authorisation
• Ensure month end timetable is adhered to, making sure that all bank and control account reconciliations have been carried out
• Ensure all income and expenditure is appropriately analysed and restricted and designated funds are correctly accounted for

The successful candidate will have:

• A full, recognised accounting qualification, or be in the final stages
• Ideally, a background working in the charity or social housing sectors, but this is by no means essential
• Demonstrable experience working in a strong internal control environment and driving effective month and/or year-end routines
• The ability to lead and develop a high performing team
• Excellent relationship management skills, and the ability to work within a cross-functional Leadership Team to continuously improve the service

Candidates who are looking to make their first move from practice into industry are also strongly encouraged to apply!

This role can be based in either London, Manchester or Whitley Bay, with hybrid working policies in place, requiring only two days per week to be worked from the office, with the rest from home. Please note that salary differs by location:

• London: £64,282
• Manchester: £63,782
• Regional: £60,782

Applications are open until Sunday 18^th January, with first stage interviews due to take place the week commencing 26^th January. CVs will be under continuous review in advance of this date so please submit your application today to make sure you don’t miss out!

The Role

• To be the strategic lead for income, service, and performance management of Causeway’s Property portfolio. To support housing staff to achieve tangible social impact and/or recovery outcomes in line with Causeway’s mission and with funder’s contractual obligations.
• Provide inspiring leadership to the Housing Operations Team as a whole and develop opportunities for skills and knowledge development and understanding to enhance staff performance.
• To prepare and present accurate performance reports for the entire portfolio reporting on voids, rent management and tenant engagement outcomes to the CEO and local authority partners, identifying corrective action where needed.
• To ensure compliance of housing stock and tenancy matters within legal and statutory requirements.
• To ensure continuous learning and development across the Housing Operations Team by disseminating learning and sharing best practice.
• To develop and manage effective allocation processes for maximum occupancy and work closely with the other delivery colleagues across the organisation to ensure that housing is accessible and operates in line with any funding criteria.
• Champion client involvement and ensuring best practice in this area is embedded in policies and procedures.
• To be the primary point of contact for owning RP’s and private landlords, lead on landlord issues and disputes
• To represent the CEO at external events and meetings when necessary.

Our Organisation

You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week. Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

About Edward’s Trust

Edward’s Trust is a local West Midlands charity providing support for bereaved children, young people, and parents. We have 36 years of experience and operate at the highest level, providing qualified counselling and holistic support for complex or prolonged grief. We do not set time limits and the service is completely free. We do not get Government funding; therefore, we rely on donations to keep this vital service going.

Our Values

RESPECT

We will act with integrity in all that we do, being mindful and considerate to all. We respect and remember those who have died. Respect is a constant that embraces diversity and uniqueness of experience.

HOPE

A feeling of trust in tomorrow. We embody, instill and empower a feeling of trust in tomorrow. Hope is the hand to hold. We have a vision that one day there will be a universal understanding of life-changing grief.

HOLISTIC

Complete and all encompassing. We acknowledge and respond to the needs of the whole person: mentally, physically, emotionally and spiritually. We recognise the total experience of grief, promoting a holistic approach to bereavement care.

SUPPORT

Enabling with compassion and care. We provide responsive support that is appropriate, relevant and meaningful to each individual. Together in safety and strength. Encouraging society to respond appropriately to people facing loss and surviving bereavement

EXCELLENCE

Embracing professional integrity and creative innovation. We are passionate about providing exceptional services and maintaining the highest standards in all that we do. Excellence is valuing people. We are committed to driving innovation and change.

Role summary

If you’re ready for your next fundraising role, taking a step up and pushing yourself whilst working in a small but mighty team, this role really is for you.  This role is a critical part of the fundraising puzzle to deliver the Edward’s Trust fundraising growth plan for 2026 and increase income and services in the local West Midlands area.  This role allows you to apply your fundraising skill and knowledge and have a real and measurable impact." This Senior Fundraiser will report to the Interim Head of Fundraising, with a plan to lead the team from June 2026 with a comprehensive handover.

This role will deputise for the interim Head of Fundraising when required and has huge potential for professional growth.  This role will be an exciting opportunity to work with the leadership team to develop and implement the Edward’s Trust income generation strategy, and we are particularly interested in candidates that have grown corporate income. You will be individually responsible for Corporate, Legacy, and Regular Giving fundraising.

Working with interim Head of Fundraising, you will enhance the donor experience, ensure relationships are strong and that excellent personalised communication systems are in place and that we are truly audience led. You will be required to support other members of the Fundraising Team on fundraising activities where extra resources or senior representation may be required.

You will be responsible and accountable for ensuring the database (Donorflex) is maintained by the Fundraising Team alongside the Head of Fundraising.

You will be responsible for supporting the Head of Fundraising in reviewing systems and processes and ensuring that the Fundraising Team is working efficiently and in accordance with regulatory and legal requirements and best practice. 

The role will involve managing and tracking the Fundraising Team budget through direct line management when appropriate and you will be required to create monthly reports and updates as well as Trustee Reports, and, when needed, to reforecast income/expenditure, liaising with the senior leadership team.

We are open to flexible/hybrid working requests which can be discussed at interviews. 

Are you passionate about connecting unaffiliated people with the Love of God?

Do you have a heart for creating new ways of doing and being church so that everyone can discover and grow in relationship with God and the Methodist Church?

We are seeking a New Churches Officer to join our New Churches Team within the Mission Team. This role is central to embedding the New Places for New People strategy across the Methodist Connexion, as part of our vision to equip the Methodist Church in Britain to be a growing, evangelistic, inclusive, justice-seeking church for the 21st century.

Key Responsibilities

• Establish new ecclesial communities with people unaffiliated with religious institutions or church.
• Work collaboratively to implement the New Places for New People strategy.
• Engage with individuals and communities on the economic margins.
• Promote social justice and inclusion in all aspects of ministry.
• Support and work alongside people experiencing addiction with sensitivity and care.

About You

• Proven experience in creating and leading new church communities.
• Deep passion for evangelism and social justice.
• Ability to work effectively with diverse communities, including those on the margins.
• Strong interpersonal skills and cultural sensitivity.
• Commitment to the values and mission of the Methodist Church.
• a member in good standing of a church in association with Churches Together in Britain and Ireland (CTBI) or equivalent.

This post carries an occupational requirement for the post holder to be a Christian (in accordance with the Equality Act 2010).

Join us in shaping a church that reaches out, welcomes all, and transforms lives.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact HR team.

Closing date: 29 January 2026

Shortlisting date: 5 February 2026

Interview (in person) date: 18 February 2026

Help support traumatised refugees by creating a community where healing is possible: Part-time, flexible and remote working with travel to Bristol, Bath and South West area as required (currently about 6 times a year).

Join Trauma Foundation South West, a small, welcoming charity providing long-term psychotherapy to traumatised refugees and professional training and supervision to those supporting traumatised people across the South West and nationally.

We are looking for a Communications and Administration Officer (2 days/ 14 hours per week) to play a key role in strengthening our digital presence, supporting our training, supervision and therapy services, and keeping our operations running smoothly.

In this role, you will:

• Create and schedule social media content, newsletters, and website updates that reflect our values and engage supporters.

• Assist with simple design work for training materials, presentations, and our annual Impact Report.

• Provide essential administrative support for our training, supervision, and therapy programmes, including responding to enquiries, coordinating small events, and maintaining accurate records.

• Support onboarding of new staff and maintain key data to help us deliver safe, effective services.

This is a varied and meaningful role, ideal for someone returning to work, seeking flexible hours, or wanting to make a tangible difference in people’s lives. Working closely with the Directors of Operations and Services, you will thrive in a collaborative, supportive environment that values your initiative, skills, and ideas.

Why you will love working with us

• Be part of a small, warm team with a culture of collaboration, compassion and courage.

• Opportunities to shape how our communications and operations develop as the organisation grows

• Flexible remote working, with up to 6 in-person days/year in the Bristol/Bath area

• Access to specialist trauma training and a professional development

• 28 days holiday (pro rata) plus bank holidays

Key dates:

• Public information Session: Thursday 18th December at 5pm. Book here if you want to find out more about the role before applying : https://traumafoundationsouthwest.as.me/RecruitmentInformationSession
• Application deadline: Tuesday 6th January 2026 at 11:30pm.
• Interviews: Tuesday 13th January 2026
• Outcomes issued by: Friday 9th January 2026 (non-shortlisted candidates) and Friday 16th January 2026 (shortlisted candidates)

Commitment to diversity and inclusion

We want everyone to be able to participate fully in our recruitment process. If you have a disability or need any adjustments at any stage, just let us know and we will put the right support in place.

We particularly welcome applications from:

• Experts by Experience (people with lived experience relevant to our work)
• People from the Global Majority
• Individuals from all marginalised groups, communities, and backgrounds
• Applicants returning to work or balancing caring responsibilities.  

This is a flexible role within a supportive team, with opportunities to take on additional projects if you have skills to bring. You don’t need to meet every requirement to be considered, so if you’re unsure whether you’re the right fit, we’d still love to hear from you.

We value diversity and promote equality of opportunity. We encourage and welcome applications from suitably skilled candidates from all backgrounds to support a diverse workforce, including individuals with lived experience of homelessness. 

Are you passionate about making a difference in people’s lives, providing person-led, holistic, trauma-informed support to people on their journey out of homelessness? Do you have perseverance, and a commitment to never give up hope in people?

Our Supported Accommodation and Emergency Accommodation Service is funded to provide support to those with multiple and complex needs who are experiencing, or at risk of experiencing homelessness, located in close proximity within Gateshead:

• Two supported housing sites; one 8 bed, one 6 bed, both staffed 24 hours.

• Six self-contained properties forming the emergency accommodation element of the service.

We are seeking a Night Support Worker for the Supported Accommodation element of this service.

Our properties are places of safety, Psychologically Informed Environments (PIE), from which we work with individuals. We aim to provide accommodation and support that helps people find self-worth and the belief that they deserve a better future, before moving them on safely and successfully, therefore reducing homelessness and the on-going risk of homelessness. 

To join us you will need to demonstrate an understanding of the complexity of needs related to homelessness, especially mental ill-health, alcohol and substance misuse and offending. You will be able to lone work effectively, working calmly under pressure, with excellent inter-personal skills, including de-escalation and the ability to effectively and professionally communicate. You will be able to use your initiative, and work flexibly in a demanding environment, and be able to manage the safety, security and support of people living in the service overnight.

In return, you will benefit from a supportive, creative environment and have the opportunity to develop your knowledge and skills. We are a growing charity, and we believe staff are the foundation stone to the success of the charity and so we do everything we can to make sure they feel valued, supported, engaged and developed. 

Oasis Community Housing is a Christian response to homelessness and disadvantage, providing housing, support and other specialised services. Our vision is for everyone to be part of a community where they are included, belong and have what they need to reach their God-given potential. As part of our strategy for growth and development, we are embarking on an ambitious journey to develop our culture of co-production. We want to share power and responsibility with those accessing our services in meaningful, safe and accessible ways, and to create an environment where everyone can contribute. 

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian ethos of Oasis Community Housing.

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services.

Position: Customer Services Advisor

Salary: £28,357 per annum

Location: Hammersmith with hybrid working

Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays

Contract: Permanent

Closing date: Friday 19 December 2025

Interview date: Week commencing 12 January 2026

About the Role

You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported.

Key responsibilities include:

• Managing customer enquiries by phone and email, providing clear and accurate information
• Handling tenancy and responsive repair queries, raising works orders and keeping residents informed
• Keeping records and systems updated with detailed and accurate notes
• Liaising with contractors to ensure repairs are completed efficiently
• Supporting rent and service charge enquiries, including taking payments
• Helping to manage voids and lettings by keeping applicant information up to date
• Working with colleagues across the organisation to ensure a seamless and resident focused service
• Responding professionally to complaints and helping drive improvements based on resident feedback
• Ensuring all work complies with policies, procedures, safeguarding and data protection requirements

About You

We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience.

You will have:

• Experience providing high quality customer service, including managing difficult conversations
• Excellent written and verbal communication skills
• Strong IT skills, including confidence using Microsoft Office
• Experience handling a high volume of calls
• Ability to prioritise workload and work to deadlines
• A collaborative approach and the confidence to use your own judgement
• Empathy, professionalism and a commitment to supporting residents
• An understanding of equality, diversity and inclusion

It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The Chief Programmes and Outreach Officer is a member of the Executive Team and a key advisor to the Board and the CEO, responsible for evidence-based pedagogy and practice, partnership development and adoption of innovative methodologies.

This is an exceptional opportunity to shape the future of Holocaust and antisemitism education in the UK at a pivotal moment in history. We are undoubtedly at a crucial juncture in Holocaust education and remembrance. Our work faces two  profound challenges: the international backdrop of rising antisemitism, Holocaust denial and distortion, alongside the inevitable loss of the remaining survivors and the need to develop effective new educational models that no longer rely on live testimony. In this challenging context, this post’s work will be critical in ensuring we carry the legacy of Holocaust survivors forward through innovative, impactful programmes that reach diverse audiences across the UK.

The post is accountable for the strategic vision and operational excellence of all the Trust's educational programmes, developing and delivering innovative, historically sound, educationally robust learning programmes that are recognised nationally and internationally as best practice. A key focus of the role is driving greater technological excellence in both teaching and operations, particularly digital testimony preservation and the use of educational technology.

The post’s success is the continuous improvement of both programme reach and impact, engaging new and diverse audiences and demonstrating meaningful long-term impact in line with the Trust’s mission and vision.

Key Responsibilities:

• Organisational leadership, as a member of the Executive Team
• Team Management and Development 
• Financial Management 
• Programme Innovation, Development and Delivery
• Partnerships and External Relations
• Impact, Evaluation and Learning
• Safeguarding and Quality Assurance

For the full Job Description, Person Specification, and details on how to apply, please follow the link to our website.