Supporter services officer jobs

Are you an experienced Media or PR professional looking for the next step up in your career?

With homelessness at record highs, St Mungo’s are looking for a politically engaged, creative, and driven Press and PR Officer to amplify our frontline work and influence efforts to end homelessness for good.

You’ll join a small, dynamic team of three and lead all media and PR activity linked to our policy, research, and influencing work. This is a pivotal role in our busy press office, building strong relationships with political and social affairs journalists to share compelling stories from one of the UK’s leading homelessness charities.

In this role, you will:

• Respond to varied media requests, from service visits to commentary on major Government announcements like the National Plan to End Homelessness.
• Create impactful, politically savvy press materials, press releases, opinion pieces, responses to breaking news and letters to editors.
• Advise senior leaders on policy-related PR, providing briefings and practice interviews.
• Use St Mungo’s data creatively to tell stories about issues affecting people experiencing homelessness.
• Support ministerial visits and collaborate with government and sector partners to showcase our frontline work.

About you

You might already be working as a Senior Press and PR officer looking for a new challenge or looking for the next step in your media career. To be successful in this exciting role you will be someone who:

• Thrives under-pressure and can juggle multiple and competing demands, while prioritising your own workload.
• Is a team player who is happy to take ownership of projects and step up to support colleagues at all levels  as required.
• Works with a solution focused approach who can see the ‘big picture’ and problem solve in a pressurised environment.  
• Has excellent written and verbal communication skills.
• Has experience of delivering proactive PR and communications campaigns and the ability to deal with crisis communications.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building,  and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. 

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am 28 January 2026

Interview and assessments on 5-6 February 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Youth Delivery Mentoring Officer

We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work. 

Main Purpose of this Role

This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us. 

About Reaching Higher 

Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches. 

At Tutors Green, we believe that every child deserves access to high-quality education, regardless of their background or circumstances. Our work supports schools, Local Authorities and communities to help young people overcome barriers, build confidence and reach their potential.

This is a hands-on, generalist role combining day-to-day HR operations with a genuine focus on people, wellbeing and culture. You’ll be the first point of contact for routine HR matters, working closely with both the Operations Manager and Director (Founder) to contribute to a positive, inclusive and values-led working environment.
 

Location: Hybrid (London) – 3 days in office (Clerkenwell)
Contract: Full-time, Permanent
Reporting to: 1) Operations Manager 2) Director (Founder)

What You’ll Do

People and Culture

• Work closely with the Operations Manager and Director to help create a positive, healthy team culture that reflects our values and priorities.

• Turn people and culture plans into action, focusing on practical changes that improve day-to-day working life for our team.

• Stay up to date with UK employment practice, especially in education and purpose-led organisations, and use this knowledge where helpful.
   

• Run team satisfaction surveys and feedback activity, and help turn what we hear into clear, practical improvements.

• Support and promote equity, diversity and inclusion through everyday people processes and guidance.

• Work with external HR or legal advisers when needed to help ensure we follow employment law and best practice.

HR Operations

• Be the first point of contact for everyday HR questions from the team.

• Give clear, practical HR advice, knowing when to escalate complex or high-risk issues.

• Keep HR systems, records and documentation accurate and up to date.

• Support updates to HR policies and help ensure we meet employment law and GDPR requirements.

• Work with Finance on payroll changes and provide people data as needed.

Employee Lifecycle

• Manage recruitment administration, from advertising roles to coordinating interviews and preparing offers.

• Support safeguarding and safer recruitment by coordinating all required education-sector pre-appointment checks in line with KCSIE, and maintaining an accurate Single Central Record to ensure compliance before appointments are confirmed.

• Coordinate onboarding and offboarding, including contracts, inductions and exit interviews

• Support key people processes such as probation reviews, absence management and performance conversations.

• Help coordinate employee relations processes (such as disciplinary and grievance cases) with senior support.

We’re Looking For Someone Who

• Has CIPD Level 5 (completed or working towards, with support to complete)

• Has 2+ years’ experience in a generalist HR, HR Officer or HR Advisor role

• Has a good working knowledge of UK employment law and ACAS best practice

• Has experience supporting employee relations cases using agreed processes and guidance

• Is highly organised, with strong attention to detail

• Is a confident, clear communicator able to build relationships at all levels

• Can handle sensitive issues with discretion, empathy and professionalism

• Has experience using HR systems and managing employee data accurately

Bonus if You Have

• Experience in the education, charity or purpose-led sector

• Experience supporting or improving HR processes, templates or documentation

What We Offer

• A friendly, supportive team that values collaboration and learning

• Clear support from senior leadership on complex or high-risk HR matters

• Ongoing training and professional development opportunities

• A generous benefits package, including:

  • 26 days annual leave (plus Bank Holidays)

  • Private health insurance (including dental, physiotherapy and mental health support)

  • Discounted gym memberships

  • Enhanced family-friendly policies

  • Regular team socials, events and celebrations

  • Workplace pension

Salary

£32–38k - depending on experience and CIPD Level 5 completion status.

About Tutors Green

At Tutors Green, we believe every student deserves access to high-quality education — regardless of their background or circumstances. For over ten years, we’ve worked closely with schools, charities and Local Authorities to deliver personalised tuition programmes that help disadvantaged pupils build confidence, overcome barriers, and achieve their academic goals.

We partner with schools, Local Authorities and charities across the UK to support students with a wide range of needs, including SEND, SEMH and EHCPs. Our work is rooted in compassion and impact, ensuring support reaches the students who need it most.

We’re a hybrid organisation with an office-based team of around 18–20 colleagues who work closely together to deliver our programmes nationally. From our Angel office, our Education Programme Teams coordinate tuition across the country, while our Onboarding and Tutor Recruitment Team sources and supports the right tutors for each programme. Collaboration is central to how we work, helping us stay responsive, student-focused and effective.

Although many of our programmes are delivered in and around London, we support partners and students nationwide. You’d be joining a team of passionate educators from varied professional backgrounds, united by a shared commitment to education and a belief in making high-quality tuition more accessible.

It’s an exciting time to join Tutors Green. Demand for our services has grown rapidly, our internal team has expanded, and we’re supporting more students, schools and charities than ever before. As we continue to grow nationally, we’re looking for dedicated people to help us deliver life-changing education.

An Enhanced DBS check is required for this role, in line with our Child Protection and Safeguarding procedures. If you do not currently hold one, we will process this as part of the pre-employment checks.

Applications close on 23rd January. First stage interviews will take place from 5th January, with final-stage interviews held in our Angel office from 12th January. Early applications are encouraged.

As part of our recruitment process, online checks of public profiles may be conducted in line with data protection legislation. All checks are fair, non-discriminatory and free from bias. By applying, you consent to Tutors Green securely storing your personal data for recruitment purposes in line with GDPR.
 

Age UK is offering an exciting new opportunity for a Head of Legal and Governance, to provide strategic leadership and operational oversight of Age UK's Legal, Governance and Procurement functions.

This influential role ensures the charity operates safely, legally, and efficiently, delivering value for money, mitigating risk, and supporting Age UK's mission and strategic aims and will play a key role as we bring our legal and procurement teams closer together. The post holder will oversee our governance function and the service we deliver to our Board of Trustees, their delegated committees and our commercial and charitable subsidiaries, with line management of the Senior Governance Manager, Procurement Manager and Legal Advisors.

Applicants must hold a current practising certificate (applications from barristers would be considered). Please note that the postholder will also act as our Company Secretary.

Please see role description for all responsibilities.

We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (minimum once per week.) Your travel costs to the London office are not covered by the charity.

Please note: The advertised salary includes a market supplement. This market supplement reflects the current demand for professionals with skills in this area.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience

* Demonstrable experience and success in leading and managing multidisciplined legal and contractual teams. A, I

* Experience of providing legal advice within a charity context, showing a deep understanding of charity law and grant/contractual agreements A, I

* Experience of delivering effective and efficient charity governance and services A, I

* Proven experience negotiating and contracting with external agencies and suppliers, including legal experts A, I

* Demonstrable experience of managing budgets A

* Experience leading the development and review of charity-wide policies, procedures, contracts and guidance A, I

Skills and knowledge

* High level of numerical, business planning, monitoring, and budgeting control skills I

* Ability to prioritise, manage, and coordinate multiple projects and teams to deliver to tight deadlines I

* Strong understanding of governance frameworks in a charity and subsidiary context A, I

* Strong understanding of legal frameworks in the charity sector A, I

* Ability to respond to internal and external factors, trends, and opportunities with strategic insight I

* Proficiency with the Microsoft Office suite and other digital tools A

Qualifications

* Qualified Lawyer with current practising certificate A

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme

* Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)

* Excellent pension scheme, life assurance, Bupa health cashback plan and EAP

* Car Benefit scheme, Cycle to Work scheme

* Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)

* Blue Light Card scheme

* You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Job Title: Refuge Worker x2

Location: Derby City (on-site)
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

The post holder will provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles. 

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

For further information about this role, please view our job information pack. 

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call Rota. 

Closing Date: 09:00am 30 January 2026

Iterview Dates: 9 and 10 February 2026

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026

PCS is a union with an organising culture. Our approach is about building union power. Industrial officers will be given opportunities to work in, and develop expertise in, all aspects of the role including bargaining, organising, campaigning, equality, education and learning.

PCS has a number of permanent vacancies at various PCS locations: offices in Birmingham, Bristol, Cardiff, Clapham (London), Glasgow, Leeds, Liverpool and Newcastle. Successful candidates will work collaboratively across the union, to deliver effectively for our members and contribute to the unions continued success.

Salary and Location

• London/Regional
• Band 4, London Spine points 27- 23
• London Starting salary: £51,759 p.a. rising to £58,877 p.a. in annual increments
• Regional Spine points 30-26
• Regional Starting salary: £47,844 p.a. rising to £54,027 p.a. in annual increments

Successful candidates for the Industrial Officer role will be able to demonstrate:

• Methods and techniques for bargaining, campaigning and organising
• Basic knowledge of employment rights, equality legislation discrimination law and working practices
• Understanding of the political processes in the UK and the role and work of trade unions
• Project Management (e.g. Campaigning)
• Impact and use of Digital and IT applications in a trade union
• Evidence of ongoing training and continuing professional development

The main duties of the Industrial Officer role include:

• Encouraging participation and recruitment of new members, particularly of under-represented groups
• Co-ordinating and working with committees
• Industrial relations and negotiations
• Advocacy and representation

The ability to organise own work, identify and set priorities as well as communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences are all essential.

Candidates will be informed after the interview whether they are appointable. The General Secretary will have ultimate responsibility of allocating roles to the successful candidates, with decisions being notified on filling any vacancies in due course.

Closing date: at 12 midday on Monday 26 January 2026.

Interviews will be held in person at PCS Clapham: Monday 9 February 2026 and Tuesday 10 February 2026.

About PCS

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.

Employer Benefits

You will have access to a generous package of staff benefits including

• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days leave and Christmas closure
• pension scheme
• employee assistance programme

Learning and Development

The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

PCS Recruiting Process

We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.

Applications must be received by the closing date and time specified.

Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

• CVs will not be accepted. Please see the job description/person specification and follow the application process.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

Please view our guidance for applicants.

JOB DESCRIPTION: INDUSTRIAL OFFICER

Ref: 0126

Grade: Band 4, London or Region

Salary:

London Spine points 27-23

London starting salary £51,759 p.a. rising to £58,877 p.a.

Regional Spine points 30-26

Regional starting salary £47,844 p.a. rising to £54,027 p.a.

Location: London/Region

Purpose of the job:

To identify and maximise the potential for union growth, influence success by developing and promoting the unions bargaining, campaigning, equality and organising agenda, encouraging membership participation and support in allocated areas of responsibility, in line with PCS policy.

Responsible to: National Officer

Responsible for: Not applicable

Contacts

External:

Media, PCS members, senior and elected officials, employers, potential members. Members of other trade unions and related bodies. Ministers, Members of UK government, Scottish Parliament, the Welsh Government, Northern Ireland Assembly, and other governmental staff. Legal representatives, pressure groups, campaigning and community bodies.

Internal:

PCS Staff, Departments, Regions and Nations and Senior Managers.

Main duties and responsibilities

This is a generic job description that covers all the different roles of an industrial officer.

1. Bargaining

• Develop a bargaining agenda with activists and members, ensuring all bargaining activities are informed by the PCS equality agenda, policies and practices
• Take responsibility for negotiations with the management of civil service departments, agencies, public and private sector employers including pay and conditions of service of PCS members
• Represent PCS at joint meetings with management and other trade unions
• Prepare and present reports, and undertake effective monitoring and implementation of decisions, including consultative and legal ballots e.g. on pay and industrial action
• Participate in appropriate branch, group and national events to share information and knowledge

2. Campaigning

• Develop and maintain knowledge of campaigning, monitoring trends, establishing and maintaining contacts and attending appropriate internal and external meetings and events
• Progress national campaigning objectives as agreed by Annual Delegate Conference, Region/Nation and Group conferences and the National Executive Committee, providing strategic and technical advice to inform campaigning decisions
• Identify and work with full time officers, reps, other trade unions and campaigning organisations to develop and promote PCS campaigning objectives to key audiences
• Co-ordinate and draft, in liaison with the PCS design team where relevant, campaigning materials, briefing, etc. for a range of audiences in support of PCS campaigning objectives
• Deal with the media in relation to specific campaigns

3. Equality

• Identify and prioritise issues and trends in equality practice and develop responses in line with PCS policies
• Keep up to date with developments in equality practice and equality legislation in Britain and Europe
• Provide advice on equality practice and the Equality Act 2010 and on the handling of personal cases
• Produce guidance to support negotiations
• Contribute to PCS Academy courses on equality issues
• Support the PCS equality forums and networks either nationally or in region/nation
• Organise meetings, seminars and events to promote understanding of equality issues

4. Organising

• In line with the PCS National Organising Strategy, develop and support lay structures and build membership density in areas of responsibility
• Encourage activist and member participation in union activities
• Develop links between Groups/National Branches/Sections at local, regional and national level and with appropriate external organisations
• Identify and win collective bargaining rights in new areas
• Supporting strategies to recruit new members, build PCS locals and facilitate cooperation across branches
• Assist in building and embedding an organising culture across the union

5. Developing effective communications and enhancing membership participation

• Ensure digitalisation, information and communications methods are effectively implemented and used to generate improvements
• Ensure effective communication networks with members are in place in areas of responsibility
• Promote and undertake face-to-face communication, where appropriate, in the workplace
• Understand and make effective use of PCS specialist resources, communication channels and technology
• Enhance activist and member understanding in order to encourage wide participation in decision-making processes e.g. PCS ballots, elections and members meetings, and in other union activities and campaigns
• Establish and maintain contacts across the union, and with employers and external bodies e.g. including MPs, media, other unions, and various campaigning and pressure groups
• Draft and publish circulars and briefings, address meetings and conferences
• Develop and maintain the relevant pages on the PCS website
• Sub-edit, re-write, copy, and proof read printed and electronic communications

6. Ensuring implementation of equality policies/improving representation

• Contribute to PCS policies on equality by developing innovative strategies to tackle inequality and discrimination, on the grounds of protected characteristics
• Build a membership and activist base that reflects the diversity of the area of responsibility by developing innovative strategies to tackle inequality and discrimination
• Engage with employers on the equality bargaining agenda
• Equality-proof employer policy and practices
• Equality-check PCS structures, policies and practices
• Develop strategies to increase membership density and participation at all levels and areas of union activity amongst under-represented groups to reflect the make-up of the workforce and to remove all barriers to equality
• Promote awareness of the importance of diversity and equality measures among members and activists and with the employer
• Participate and encourage participation in equality forums and events

7. Supporting and developing lay structures and representatives

• Develop and implement strategies to identify and support new leaders and representatives
• Build effective teams which share responsibility for tasks and decisions
• Ensure that lay structures are effective and comply with PCS Rules
• Build an activist base which reflects the diversity of the membership
• Secure appropriate facilities from employers in line with best practice
• Ensure areas of responsibility are kept up-to-date with relevant policies e.g. government, academic, etc.
• Provide guidance and explain the unions structures and policies e.g. on roles and responsibilities
• Ensure structures within areas of responsibility are provided with all the necessary administrative support

8. Promoting learning and development

• Encourage, educate and support members into activism and into elected roles within the union
• Identify and address activists training needs
• Promote learning in the workplace through negotiated agreements with employers and relevant bodies
• Develop and deliver courses and learning materials

9. Team working

• Proactively promote team and collaborative working across PCS departments
• Initiate, organise, lead and participate in team meetings as appropriate
• Maintain high levels of confidentiality of sensitive issues at all times
• Provide assistance to team members

10. General

• Participate and input information into PCS planning and budgeting processes
• At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
• Take due and reasonable care of self and others in respect of Health & Safety at Work
• Participate in appraisal, training and development systems
• In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
• Act in a manner that enhances the work of the PCS and its overall public image
• Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required
• Such other duties that may reasonably be requested by the Line Manager and that are within the level of the responsibility of this post
• Willing to work outside normal office hours and location

Person Specification: INDUSTRIAL OFFICER

Ref: 0126

Date: January 2026

Location: London/Region

ESSENTIAL FACTORS

EXPERIENCE

• Encouraging participation and recruitment of new members, particularly of under-represented groups
• Co-ordinating and working with committees
• Industrial relations and negotiations
• Advocacy and representation
• Project Management (e.g. Campaigning)

TRAINING

(including continuous professional development)

• Evidence of ongoing training and continuing professional development
• Commitment to participation in appraisal and development review process
• Commitment to undertake job-related training

KNOWLEDGE

• Understanding of the political processes in the UK and the role and work of trade unions
• Basic knowledge of employment rights, equality legislation discrimination law and working practices
• Methods and techniques for bargaining, campaigning and organising
• Impact and use of Digital and IT applications in a trade union

SKILLS

• Ability to organise own work
• Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
• Ability to identify and set priorities
• Ability to build and co-ordinate teams and networks
• Ability to identify, research, analyse and present evidence, including statistics

OTHER

• Commitment to the application of Equal Opportunities policies and practices at work
• Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
• Flexible approach to work and willing to work outside of normal office hours and location on occasions

Title: Mental Health Community Garden - Project Manager
Location: Bessels Green Baptist Church, Sevenoaks area
Salary: £38,500 - £46,500 per annum
Hours: Full time with flexibility. (See additional comments for details)
Contract: Permanent. 37.5 hours/week
Annual Leave: 25 days plus public holidays
Pension: Employer contribution 5%, Employee contribution 5%

About This Project: Bessels Green Baptist Church is thriving community of Christians who have recently received a substantial legacy gift of £1 million. Following extensive community consultation, we have decided to develop and launch a community garden/outdoor hub on a site that we have already secured. Our aim is to improve the mental well-being of people in Sevenoaks and the surrounding villages. The project will offer a range of horticultural, nature connection, exercise and other therapeutic activities available to all. We want it to give people a sense of belonging and responsibility in a safe space, while developing skills and emotional well-being that will support other parts of their lives.  We want this to be a long-lasting, self-sustainable, inspiring project that will impact those in our community who are experiencing a vulnerable time in their lives.

About This Role

Reporting to: Trustees of Ash Platt Charitable Incorporated Organisation (CIO) 

We are seeking an entrepreneurial and passionate Project Manager to help us design and deliver an exciting outdoor mental health project that will benefit our local community in significant ways. You will create a natural, nurturing, calm outdoor space to bring people together to support their wellbeing. 
Initially you will work from home or with office space available at Bessels Green Baptist Church and will need to travel regularly to meetings and the garden site. Once launched, the role will require attendance at the garden several days per week. 

Key Responsibilities

· You will build upon the findings of the Community Mental Health Scoping Exercise to develop a comprehensive project plan to launch the garden in the first half of 2026 – having designed the space in conjunction with the local community and experts who have related experience.

· You will promote the garden and its activities to potential beneficiaries and partners, establishing a marketing and communications strategy and building relationships with community leaders and stakeholder groups.

· You will create a programme of activities to support wellbeing and mental health, design effective ways to monitor and evaluate impact and ensure constant learning and improvement as the project develops.

• You will create a welcoming, positive, and inclusive environment where people from any background will feel valued and supported.
• You will develop the operations of the garden with volunteers and partners, taking responsibility for its maintenance, promoting health and safety standards and ensuring that volunteers have the tools, equipment and workwear to work safely and comfortably.
• You will manage a comprehensive programme of volunteering to support garden operations, identify pathways for volunteers to take on leadership roles. recruit and manage any future staff required and design training and support structures for all team members
• You will extend the reach of the original legacy gift by exploring a diverse range of funding opportunities, identify and pursue match funding and build partnerships with potential funders and supporting organisations

About You

Essential Requirements

• Educated to degree level or higher, or with equivalent work experience.
• A demonstrable experience of managing and launching complex projects of a similar nature and the ability to manage an outdoor space.
• A passion for working outdoors and awareness of the benefits to people's wellbeing of being outside in nature
• Practical experience of working alongside mental health services.
• Strong organisational skills, attention to detail and demonstrable competence in IT, data management and data protection.

• Strong budgetary and financial management skills
• Excellent interpersonal skills and the ability to be a team player who works collaboratively and takes a people oriented inclusive approach.
• Outstanding oral and written communication skills - equally confidently with senior leaders, partners and service users
• Self-motivated and self-directed with an entrepreneurial spirit and a high level of personal integrity
• Committed to making a tangible difference to the mental well-being of our local community

Desirable Requirements

• Experience of co-producing projects and services with the community and people with lived experience of mental ill health
• Experience of designing programmes of activities and of managing volunteers
• Understanding about delivering therapeutic activities to a wide range of beneficiaries and knowledge of social prescribing and linked referral pathways
• Experience of developing income streams or fundraising

Additional Notes

· Bessels Green Baptist Church is committed to equality of opportunity and welcomes applications from all sections of the community. We particularly encourage applications from people with lived experience of mental health challenges, as this perspective will be valuable to the role.

· The successful candidate must be sympathetic to the Christian faith, comfortable working in a faith-based environment, and committed to embodying our five core values: Love generously, Act justly, Forgive swiftly, Include selflessly, and Practice humility.

· We believe this job will require a full-time commitment, but we will try to be flexible depending on specific candidate situations. For example, it may be possible for this role to work as a job share between two individuals) 

Job Title: Service Manager - Eastern European Service

Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent

Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)

This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.

This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you  will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.

As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.

You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.

For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am on 2 Febrary 2026

Interview dates: 13 February 2026

Do you have experience exceeding targets and building relationships with a wide range of people? Would you like to contribute to the UK’s leading dementia charity by promoting legacy giving to our Will writing partners and legal professionals across the North?

About the role
We are recruiting for a Legacy Partnerships Officer to join on a full-time basis, working 35 hours per week on a fixed term contract for 9 months. This is a home-based role, though you will need to be based in the Midlands, North East or North West of England, or Northern Ireland AND be willing to travel across that area for events as required.

As the Legacy Partnerships Officer (North) you will represent Alzheimer’s Society, raise our profile, and promote legacy giving to our Will writing partners and legal professionals to secure future income for the charity. You will work collaboratively across the organisation at all levels to maximise our Will writing partnerships.

You will be responsible for the targeted acquisition of new Will writing partners in your region, whilst delivering a seamless onboarding and retention journey for the professional audience, through outstanding relationship management.

Interviews for this role have been provisionally scheduled to take place on Friday 6th and Monday 9th February.

About you
Joining us, you will have good customer service skills with experience in a sales, marketing or business to business partnerships. You’ll also be able to network, particularly in a business partnership setting, and build rapport within a one-to-one relationship with a customer or business, discussing technical issues and combining persuasiveness with trust building.

Crucially, you’ll have a track record of exceeding targets and using your initiative to prioritise your work effectively. You’ll be a good communicator, able to speak publicly and communicate effectively with a wide range of people.

What you’ll focus on:

- Delivering an effective stewardship and retention programme of support for all Will writing partners by phone, email or via in-person meetings in an agreed time frame.
- Continually monitoring and evaluating the performance of our Will writing partners and making recommendations for future development by offering bespoke relationship management through face to face and virtual meetings and training.
- Maintaining accurate partner database records in compliance with Society policy and data protection laws.
- Planning, delivering and hosting acquisition and retention events for solicitors, including post event follow up stewardship activity.
- Meeting agreed annual targets through Will writing promotion which will support future Legacy income generation.
- Contributing to the continued development and project management of our Will offers. 
-  Working in collaboration with our Legacy Marketing Team and wider Regional Legacy Team to ensure that our Will offer messaging is supporter led, consistent and on brand.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Our Fundraising Assistant will provide key administrative support to the Fundraising Team. Being based primarily at our Shrewsbury office, this person will be a key point of contact for our supporters in the office, and will assist with managing online fundraising platforms, email and phone communications and ensuring fundraising materials are ready and waiting to go out into the community.

This person will also work closely with our Operations Team, ensuring that they have the information they need to process donations accurately, and that our valued supporters are thanked in a timely manner. They will form part of a rota with Operations colleagues to ensure all Reception desks are staffed as required.

They will be friendly, able to communicate well with people across the community, including those living with cancer or who are bereaved. They will also be collaborative, detail-focussed and willing to work with others to solve problems.

We are looking for someone to work 22.5 hours per week; this can be worked in a flexible pattern as agreed, within office hours and across at least three working days. This role can be worked within school hours across five days if required. This role will be based primarily at our office at the Royal Shrewsbury Hospital but will need to work at our other sites within Shropshire, Telford and Mid Wales on occasion.

Individual giving acquisition officer

Location: Contracted to our Peterborough office with the flexibility for hybrid working
Salary: £27,000 - £30,000 depending on experience
Full time: 37.5 hours per week
Benefits: We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal.

Closing date: Tuesday 10 February 2026

Telephone interviews will be held week commencing 16 February 2026

Interviews will be held week commencing 23 February 2026 in Peterborough

No agencies please

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

We are recruiting an individual giving acquisition officer to support the individual giving acquisition manager in the planning, delivery and analysis of acquisition campaigns through a range of products and channels which aim to support the ambitious growth of our strategy.

You will have previous experience in a marketing role, with a proven track record in delivering end to end marketing campaigns. With experience in data segmentation and analysis, you will be able to work to tight deadlines, producing work of a high standard, with excellent attention to detail. You will be creative with excellent verbal and written communication skills.

In addition, you will be a team player who demonstrates our values of bravery, passion, ambition and urgency and play a key role in generating our ambitious income target for the financial year.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

About Kidney Research UK:

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity.

Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person – the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

You may have experience of the following: Individual Giving Officer, Donor Acquisition Officer, Fundraising Acquisition Officer, Supporter Recruitment Officer, Direct Marketing Officer, Individual Giving Campaigns Officer, Donor Development Officer, Fundraising Marketing Officer, Acquisition and Retention Officer, Individual Giving Executive, Charity, Charities, Third Sector, Not for Profit, NFP, etc.

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The Volunteer Management team is responsible for embedding an organisational approach to volunteer engagement which enables volunteers to feel inspired, valued, supported, and connected to the charity, where they are a vital part of our community.

The Volunteer Coordinator plays a significant part in contributing to the success of the team in coordinating key parts of the ‘volunteer journey’ (recruiting, induction, training, supporting, and retaining volunteers). Of equal importance is influencing colleagues and providing advice and guidance whilst building collaborative working relationships with key stakeholders. The role is vital to establishing good practice in volunteer involvement, developing a culture of positive engagement and raising the profile of volunteering internally and externally.

This is a 12-month fixed term contract

 

Key Responsibilities:

 

Relationships, teamwork and collaboration

· Build strong relationships and collaborate with key stakeholders across the charity to identify and implement ways to enrich the volunteer experience, maximise the volunteer opportunities and strengthen the volunteer infrastructure.

· Work collaboratively with teams that manage volunteers to provide good practice advice and guidance on effective volunteer supervision.

· Promote a positive culture of engagement that values, embeds, and promotes the work of volunteers both internally and externally.

· Take a proactive approach to understand external events and initiatives taking place across the charity, providing advice, guidance and support on the requirements for successful volunteer involvement.

Communication, resources and training

· In conjunction with the Volunteer Manager, coordinate the review, development and implementation of robust practices and procedures associated with all aspects of the volunteer journey.

· Working collaboratively with teams that manage volunteers, support with the development and implementation of volunteer training and associated resources.

· Lead on the upkeep of volunteering information on internal communication channels, ensuring all relevant policies, reference materials and documents are made available and kept up to date.

· Contribute to the production and distribution of resources for volunteer-involving events, including, but not limited to recruitment, onboarding, and training materials.

Administration, customer service and delivery

· Provide high-level customer service throughout the volunteer journey; contributing to recruitment, induction, training, support, retention and exit of volunteers in line with our values and strategy.

· Acting as a key point of contact for the import, maintenance and integrity of volunteering data, working with colleagues to ensure accuracy, validity and reliability that reflects volunteer contribution and delivers reliable insights.

· Coordinate the administration volunteer recruitment and selection process to foster an environment that promotes equality, diversity and inclusivity and ensure a fair and consistent approach is followed.

· Act as the first port of contact for internal and external enquiries, coordinating the shared volunteer email inbox.

· Lead and support the effective delivery of volunteer involving activities at weekend events, where necessary. 

 

What we are looking for:

 

· Strong understanding of the principles and good practice of successful volunteer involvement including recruitment, selection, induction, training, support, recognition, and retention.

· Knowledge of IT packages such as MS Outlook, Word, Excel and PowerPoint.

· Significant experience of working to recruit, support, engage, and manage volunteers.

· Experience of working within the charity sector.

· Experience of working in a customer-service or people-facing environment.

· Experience of working with partners and/or external agencies.

· Experience of processing and/or handling personal (sensitive) data.

· Experience of evaluating volunteer activities and projects.

· Ability to build and maintain effective working relationships at various levels across the charity.

· Excellent communication skills, including networking and presentation skills.

· Strong negotiating, influencing and problem-solving skills.

· Developed organisational skills with a strong attention to detail.

· A conscientious approach to work and good time management skills.

· Ability to write guidance documents, which convey complex information clearly.

· Good project management skills with an ability to implement and coordinate large projects.

· Ability to work under pressure, manage conflicting priorities and changing deadlines.

· Excellent IT skills.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office. 

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £29,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 25th January 2026, with interviews being arranged once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

Housing Partner (Housing Officer)

A place to create moments that matter

Salary: £37,412 per annum, pro rata (including car allowance)
Location: Tyne & Wear (Gateshead & Durham) with travel around the patch to meet business and customer needs and 1 day a week in the Stockton office
Contract Type: Permanent
Hours: 35 hours per week, Monday -Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of£36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You’ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’d be willing to work towards it. You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving license and access to a vehicle.
The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, Health MOT, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: [email protected]
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc.

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