Supporter services officer jobs

Are you an experienced Media or PR professional looking for the next step up in your career?

With homelessness at record highs, St Mungo’s are looking for a politically engaged, creative, and driven Press and PR Officer to amplify our frontline work and influence efforts to end homelessness for good.

You’ll join a small, dynamic team of three and lead all media and PR activity linked to our policy, research, and influencing work. This is a pivotal role in our busy press office, building strong relationships with political and social affairs journalists to share compelling stories from one of the UK’s leading homelessness charities.

In this role, you will:

• Respond to varied media requests, from service visits to commentary on major Government announcements like the National Plan to End Homelessness.
• Create impactful, politically savvy press materials, press releases, opinion pieces, responses to breaking news and letters to editors.
• Advise senior leaders on policy-related PR, providing briefings and practice interviews.
• Use St Mungo’s data creatively to tell stories about issues affecting people experiencing homelessness.
• Support ministerial visits and collaborate with government and sector partners to showcase our frontline work.

About you

You might already be working as a Senior Press and PR officer looking for a new challenge or looking for the next step in your media career. To be successful in this exciting role you will be someone who:

• Thrives under-pressure and can juggle multiple and competing demands, while prioritising your own workload.
• Is a team player who is happy to take ownership of projects and step up to support colleagues at all levels  as required.
• Works with a solution focused approach who can see the ‘big picture’ and problem solve in a pressurised environment.  
• Has excellent written and verbal communication skills.
• Has experience of delivering proactive PR and communications campaigns and the ability to deal with crisis communications.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building,  and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

While our Central Office is currently based in Tower Hill, London we plan to relocate in the summer of 2026 to a new space in Farringdon, London.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. 

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am 28 January 2026

Interview and assessments on 5-6 February 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Join Camp Jojo as our Communications and Marketing Officer and help transform the lives of children and families through the power of inclusive summer camps. This is an exciting opportunity to shape the voice and profile of a small but growing charity with a big heart and an even bigger mission.

Camp Jojo is a vibrant charity dedicated to creating memorable, accessible camp experiences for children with additional needs and their families. We are looking for a proactive, creative and highly organised Communications and Marketing Officer to play a key role in supporting our next stage of growth.

In this varied and rewarding role, you will lead on all aspects of Camp Jojo’s communications – from managing social media and digital content to supporting internal communications with our Trustees, volunteers and partners. You will help tell the stories that matter, promote our impact to supporters and funders, and ensure our messaging is clear, consistent and engaging.

Working closely with our Communications Committee and Board, you will coordinate campaigns, produce newsletters and reports, manage our website content, and help develop effective marketing strategies. You will also provide essential administrative support, maintain key documents and procedures, and ensure communications activity runs smoothly and efficiently.

We are looking for someone who is a confident communicator, able to juggle multiple tasks, manage their own time effectively and work flexibly around the seasonal demands of the charity. Above all, you will share our passion for supporting children and families and be excited about contributing to a friendly, collaborative and purpose-driven organisation.

While this position will be performed remotely, occasional on-site attendance at our Essex and Cumbria locations is an essential part of the role. Travel between sites will be required from time to time.

Candidates must be eligible to live and work in the UK.

If you are creative, motivated and keen to make a genuine difference within a supportive team, we would love to hear from you.

Our Time Charity is seeking an experienced Corporate Fundraiser to help grow vital income through meaningful, long-term partnerships with businesses and corporate supporters.

This role plays a key part in delivering our fundraising strategy by connecting purpose-driven organisations with our mission to support children and families affected by parental mental illness. You will build and steward corporate relationships, develop partnership and sponsorship proposals, and represent Our Time Charity to external audiences.

Working closely with the CEO and wider team, you’ll help secure funding that directly supports our KidsTime Workshops and wider programmes – enabling children to feel supported, understood and less alone.

This role is ideal for someone with experience in corporate fundraising, relationship management or partnerships, who enjoys building connections, telling compelling stories, and turning shared values into lasting impact.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Grade: NJC Point 31 - £41,771 per annum
Hours: 37.5 hrs per week (excluding breaks)
Days: To be worked over 5 days (core hours are worked between 8am and 6pm Monday to Friday)
Contract: 12 months Fixed Term contract (with option to extend), subject to funding and the successful completion of a 6-month probationary period
Responsible to: Director of Delivery
Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN

We are seeking to recruit to a brand-new post and are looking for an experienced and passionate full‑time Programme Manager (Live Well) to lead the delivery of our VCSE‑led Live Well infrastructure in Salford. 

In this role, you will support organisations across Salford to develop high‑quality Live Well Centres and Spaces, ensuring strong partnerships are built and delivery partners are managed in a clear, transparent and collaborative way. A key part of the role will be ensuring that all delivery aligns with the expectations set out in the GM Live Well Hallmarks. You will also be responsible for ensuring the programme’s impact is clearly demonstrated through robust monitoring, high‑quality data collection and meaningful insight.

Greater Manchester Live Well is a broad cross‑system partnership with particularly strong involvement from GMCA, NHS Greater Manchester and the VCSE sector. 

Launched in 2021, it is a core Mayoral commitment and embedded in the Greater Manchester Strategy (2025–2035). The vision is that by 2030, residents will benefit from a connected, preventative and equitable system of support, delivered through:

• A network of integrated Live Well centres and spaces in every locality
• A universal “no wrong door” approach
• Recognition that the VCSE sector has a key role to play (with dedicated VCSE funding)
• Consistent and connected support offers
• A neighbourhood‑based Social Model of Health
• A preventative system built on trust, early help and coordinated support

Salford CVS is the lead VCSE sector partner and accountable body for the Live Well implementation fund in Salford, working with public sector partners to strengthen community wellbeing and ensure accessible, high‑quality support for our city’s residents.

As Programme Manager, you will lead a VCSE‑driven programme that is transforming how residents access help and support in Salford. You will maintain a clear overview of programme developments, partners and activities, acting as a key source of knowledge for Live Well locally. You will share information proactively, strengthen connections across the system and bring partners together to maximise the programme’s impact. 

Your work will also span all of Salford CVS’s full Live Well portfolio, including the Economic Activity Trailblazer delivered via the VCSE Elevate Salford partnership, the WorkWell offer through Wellbeing Matters (VCSE-led social prescribing), and any additional Live Well activity that Salford CVS leads or contributes to in the future. This will include our work with our 10GM partners on a large-scale GM National Lottery funded VCSE-led programme called Live Well – Places of Hope and Connection, which you will programme manage here in Salford.

To apply

Please complete our online application form via the ‘Apply’ button.

If you would like to know more about the role, or would prefer a paper copy of the application form, please email our recruitment team.

Closing Date: 12 noon, Monday 16th February 2026
Interview Date: Monday 2nd March 2026

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £15,514.27 per annum
Contract type: Part Time, Permanent

Hours: 22.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 28 January 2026

Interview Date: 16 February 2026

Job Title: Operations Manager – Osborne Partnership

Hours: 37.5 hrs per week (full time equivalent).

Salary: £53,508 dependent on qualifications

Responsible to: Chief Executive - Senior Management Team (SMT)

Responsible for: 4 x Senior Service Managers

3 x Service Managers

Responsible for the safe delivery and environment of the Osborne Centre (both Partners and staff) delivering a range of quality services for our Partners (service users) and ensuring that the management systems are in place and operational.

Qualification(s) Level: Applicants with Level(s) 5 Leadership & Management  Social Care/ Education/ Health (particularly with adults with learning disabilities) or similar qualifications (including degree equivalents or better), are especially welcome however we will consider applicants with alternative qualifications and experience subject to expressly agreeing to upskill on the job and provided there is an evidentiary trail that can show evidence of a caring mentality and empathy with our service user group and or in a home care environment or other learning type institution.

Overall purpose:

To manage all aspects of the ‘Operations’ of Osborne Partnership and supporting the strategic development of the organisation alongside the Chief Executive to ensure a  fully functional and operational service for the overall benefit of our Partners (service users) day learning and support development as per the Charities aims and objectives of Education, Skills Attainment, and Employability Skills for adults with learning disabilities.  

To actively train and support Partners to gain independence skills, life skills, and other skills through a ‘mixed ability’ support service that includes supporting the training of Partners through formal qualifications (Entry level NVQ teaching & support), on the job training, and internal qualifications and benchmarks.

To ensure that the service is:

- Properly monitored and utilising an internal database for the recording of information (Storii);

- Delivered on the basis of an agreed organisational and service Scheme of Works/ Service Plan as well as Partner Individual Learning Plans (ILPs);

- Reviewing Partner progress on a quarterly basis showing ‘distance travelled’ by individual Partners;

- Serviced by managed, trained and motivated staff;

- Delivered under the highest standards of health & safety and safeguarding welfare for our Partners.

Role:

To develop, support and deliver the day to day operations of the Osborne Partnership, in partnership with other senior Managers, and Service Managers, with a particular focus on the quality agenda as it relates to Partner services, service development, benchmarking, and external accreditations. The role will ensure that Partner services are engaged in a cycle of continuous review and improvements and providing Service Managers with the tools and support to deliver the highest standards of service through building confidence and expertise, and identifying service and personal development training where appropriate.

Main Duties:

1. To support the development and best practice of all Osborne Partnership service areas to ensure relevant, meaningful, and objective focused delivery for Partners.

2. To work with the relevant Service Managers and Project Supoort Officers (PSOs) to review current service delivery and to provide an objective, supportive, but challenging voice in the development of services.

3. To benchmark Osborne Partnership services and delivery against similar services in the borough and wider afield.

4. Working with other senior managers, identify and action new service areas of delivery commensurate with the Osborne Partnership Memorandum and Articles of Association and subject to Partners consultation and approval.

5. To identify, research, and action plan frontline external accreditations that will provide a objectifiable list of outcomes that will support and benefit Partners; staff development; and the professional standing of the Osborne Partnership.

6. To support senior managers in the development and implementation of new policies and procedures as they may relate to updated legislation; new service provision; Partners welfare, safety and development; staff development and benefits; or any other relevant area of service.

7. To line manage (including appraisals) relevant Service Managers as leaders of services ensuring that they understand the concept of continuous improvement and are supporting Project Support Officers (PSOs) to do likewise.

8. To ensure that Service Managers have identified and developed service schemes of work, annual development training plans for Service Managers and their PSOs in line with continuous improvement principles and to ensure best practice activities for Partners.

9. To work with senior managers to identify and action activities/ services/ initiatives/ documents/ plans that will support the on-going professionalisation and modernisation agenda of the Osborne Partnership

10. To actively support other senior managers in the day to day delivery of the Osborne Centre service provision ensuring health and safety at work principles are adhered to; safeguarding of Partners is paramount; that staff are adequately prepped and prepared for delivery of their services; and that a professional service approach is adhered to at all times.

11. To be the primary development Officer of the Storri database as it relates to Osborne Partnership, information gathering (and mindful of GDPR), and Partmner journeys travelled in the service.

12. To identify personal development opportunities and requirements as dictated by the role.

13. Any other reasonable task as defined as a management role and directed from time to time by the Chief Executive. 

14. To undergo training necessary in relation to the requirements of the post.

15. To undertake any other duties consistent with the overall purpose of the post within the competence of the post holder.

N.B.   As the Osborne Partnership works with and supports vulnerable adults, all posts require post holders to be in possession of a current DBS clearance (formerly Criminal Records Bureau – (CRB).

Job Title:  Operations Manager

The following skills, experience and qualities are required for the position of Operations Manager:

ESSENTIAL

1. Demonstrable evidence of having caring qualities and empathy for our service users group either through direct employment experience or on a personal carers basis.

2. Experience of working with people with learning difficulties or in a wider social care setting or in a home environment (carer), or in a learning institution

3. Demonstrable experience of leading operational team(s), motivating colleagues, and communicating a service vision and an ability to facilitate the development of individuals and groups in a work context.

4. A flexible approach to the work situation sufficient to cope with a variety of tasks and situations.

5. A good general education, sufficient to communicate verbally in a clear manner, and to complete monitoring forms and write reports in a clear and concise manner.

DESIRABLE

1. Qualification in Leadership & Management at Level 5 (or above) and willingness to train in other areas relevant to working with vulnerable adults (see below).

2. Ability to break down tasks into achievable steps for an individual with learning difficulties.

3. Training/ qualification in areas relevant to working with vulnerable adults, e.g. Safeguarding, Lifting & Handling, more general Health & Safety, etc.

4. Knowledge of relevant legislation, e.g. Mental Capacity Act, Deprivation of Liberty Act, etc.

5. IT skills.

6. Full driving license.

Job Title: Service Manager - Eastern European Service

Location:Hybrid with a requirement to occasionally work at Head Office (Vauxhall, London) and other multiagency settings
Salary: £21,813.66 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)

Contract type: Part Time, Permanent

Hours: 18.75 hours per week (Wednesday’s PM, Thursday’s AM&PM and Fridays AM&PM)

This is an opportunity to join Refuge as Service Manager for the Eastern European Outreach Service. This vital role offers the chance to lead a dedicated team of Independent Gender Violence Advocates (IGVAs) in delivering high-quality support to women and children affected by domestic abuse.

This role is part of a job share which will lead our Eastern European Outreach Service, covering five boroughs across East and West London. This is a dynamic and fast-paced role for someone passionate about supporting women and children affected by domestic abuse and other forms of gender-based violence. Together with your colleague (another Service Manager) you  will play a key role in ensuring that reporting requirements and service outcomes are consistently met, maintaining Refuge’s high standards and fulfilling contractual and funding obligations.

As Service Manager, you will oversee the delivery and development of high-quality outreach services tailored to the needs of Eastern European communities. This includes recognising and addressing the specific barriers these communities face in accessing support. You will provide line management to outreach staff, including supervision on complex and high-risk cases, and ensure operational emergencies are managed effectively.

You will lead on multi-agency collaboration, working closely with stakeholders to ensure a coordinated and trauma-informed response for survivors. The role requires strong experience in casework management, staff supervision, and direct support to vulnerable individuals. A solid understanding of domestic abuse, gender-based violence, and its impact is essential, along with knowledge of relevant legislation including Criminal and Civil law, Housing, and Health & Safety.

For this role, it is essential for candidates to be proficient in one or more Eastern European languages. We particularly encourage applications from Romanian, Lithuanian or Polish speaking candidates.

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 09:00am on 2 Febrary 2026

Interview dates: 13 February 2026

Our Fundraising Assistant will provide key administrative support to the Fundraising Team. Being based primarily at our Shrewsbury office, this person will be a key point of contact for our supporters in the office, and will assist with managing online fundraising platforms, email and phone communications and ensuring fundraising materials are ready and waiting to go out into the community.

This person will also work closely with our Operations Team, ensuring that they have the information they need to process donations accurately, and that our valued supporters are thanked in a timely manner. They will form part of a rota with Operations colleagues to ensure all Reception desks are staffed as required.

They will be friendly, able to communicate well with people across the community, including those living with cancer or who are bereaved. They will also be collaborative, detail-focussed and willing to work with others to solve problems.

We are looking for someone to work 22.5 hours per week; this can be worked in a flexible pattern as agreed, within office hours and across at least three working days. This role can be worked within school hours across five days if required. This role will be based primarily at our office at the Royal Shrewsbury Hospital but will need to work at our other sites within Shropshire, Telford and Mid Wales on occasion.

Seeking an enthusiastic, dynamic, dedicated yet compassionate leader to drive the charity forward with a fresh strategy, new ideas and a bold vision. As CEO you will provide visionary, strategic, and operational leadership to the Ileostomy and Internal Pouch Association, ensuring we fulfil our mission and grow sustainably. You will act as a key ambassador, building partnerships and maintaining our reputation for excellence ensuring we move forward with impact sharing the strength and passion that we have continued to experience for almost 70 years.

Key Responsibilities (see breakdown within attached job specification)

• Strategic leadership
• Operational Management
• External Engagement
• Governance and Board Relations
• Team Leadership
   

What we do
IA offers peer-to-peer support to those with, or about to have, either an ileostomy or an internal pouch. We also help fund research into bowel disease and other conditions leading to the removal of the colon, as well as providing relevant information to interested parties using a range of channels.

Our strapline, “Because we know, we care”, sums up our whole ethos. Individuals can join either their local IA member organisation, or the IA national charity, and in either case, gain access to a range of services and support, including our flagship quarterly Journal, local and national meetings and information events, and other services such as our One2One peer support and Support Through Therapy services.

What you offer

Essential
• Proven senior leadership experience, ideally as a CEO or Director in the charity or social enterprise sector
• Demonstrable experience of strategic planning and implementation
• Excellent communication skills with ability to engage effectively with stakeholders, professionals and volunteers both internally and publicly
• Work empathetically with vulnerable adults employing working knowledge of safeguarding
• Financial management and budget oversight
• Demonstrable experience of implementing and monitoring services based on financial benefit and social benefit
• Track record of income generation and fundraising
• Demonstrable experience of operating within a governance and regulatory framework
• Experience of developing, managing and supporting high performing teams with a strong growth mindset
• Builds effective relationships with a strong network instilling confidence and trust
• Experience of leading a team delivering effectively against objectives

Skills and Qualities
• Visionary and values-led leadership
• Ethical decision-maker
• Strong, confident and decisive performing well under pressure
• Excellent communication and interpersonal skills
• Resilience, adaptability, empathy and emotional intelligence
• Commitment to equity, diversity, and inclusion.

What we offer
Contract: Part time 60% FTE – flexible over 3-5 days, permanent role.
Location: Remote (with regular travel to National Office (Rochford, Essex) and other UK locations, as required)
Salary: £80,000 - £85,000 equivalent FT (pro-rata 60%), commensurate with experience plus benefits

Please see further information about us, what you will offer and who we are looking for within the attached role profile.

Our client is a leading Child and Adolescent Psychotherapy and Counselling training organisation and therapeutic services provider based in North London. They provide high quality, low-cost psychotherapy and counselling to children, young people, parents and families in over 35 schools and organisations in London and the South East as well as from their London-based therapeutic and training centre ‘The Bothy’. At an exciting time of change, the organisation are now looking to recruit a dynamic new Head of Services to oversee the efficient delivery and development of their therapeutic services.

As Head of Services you will be responsible for leading on the delivery, development and growth of the organisation's therapeutic services. You will oversee a small, tight-knit team (comprising of office staff, as well as a Clinical Lead and a School Liaison Coordinator), leading on administrative, marketing and budgeting for the entire service.  You will update and implement policies across the organisation to meet standards in the field of therapeutic provision and mental health services. You will also liaise with external agencies, statutory and non-statutory organisations and schools, nurturing relationships, identifying new clients and securing new contracts in order to develop additional revenue streams and ensure the financial sustainability of the Centre.

To apply for this role you will be a supportive leader with significant experience of overseeing staff and service operations previously. You will have an awareness of children mental health services (CAMHS) and related settings such as education, social care, health, public sector, and will be confident working in partnership and building relationships with a variety of external agencies. You will have the ability to think strategically and creatively with a solutions-focused attitude and will have knowledge of safeguarding processes. A recognised child psychotherapy qualification with UKCP or ACP training organisation would be an advantage.

In order to apply please initially submit your CV in the first instance. Should your experience be suitable, we will then arrange a suitable time to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note this is a full-time role and will be based on-site at the organisation's offices in North Finchley.

 Job Description Deputy CEO

Help us to prevent self-harm and abuse so that every young person can lead a safe and fulfilled life free from the risk of serious harm from themselves or others.

Pay: £45,000 pro rata per year

Hours: Flexible working hours 3-4 days a week

Hybrid role 50:50 in the Harrow office and remote

Reporting to CEO

Benefits

· 28 days’ holiday rising to 30 after 1 year (including public holidays) 

· Pension scheme – Employer contributions 6% 

Professional development opportunities 

· Flexible Working – Right to request flexible hours or patterns 

· Hybrid Working – Balance between office and home working 

· Additional day of leave over the Festive period 

· Hot drinks provided on site

The wïsh centre is a Registered Charity in London Borough of Harrow that helps young people to stop self harming so that they can live a life free from the risk of serious harm. Every year we support over 150 children and young people ages 12-25 years through long term psychotherapy and peer support groups. We deliver our work in schools and colleges and at our Centre in Harrow. We have a twenty year evidenced track record of success and a small and dedicated team.

 We have a new three year strategy where we will focus on enhancing the capacity of wïsh Harrow so that we can support more young people and will continue to focus on partnership work with youth voice being central to, and informing, all that we do.

Purpose of the Role

The Deputy CEO is a new and exciting role that is pivotal in supporting the CEO in leading the charity, ensuring operational excellence, strategic growth, and sustainable impact. This role combines leadership, governance, income generation, stakeholder engagement, and quality assurance to help drive the charity’s mission forward.

The Deputy CEO will work closely with the CEO, enhancing capacity to recruit and retain staff and diversify sources of funding to ensure the sustainability of our service.

You will be responsible for creating new partnerships and commissioning opportunities and help us with income generation and the stewarding of funding relationships whilst keeping an overview of the quality of our services and how we communicate about our work.

You will be entrepreneurial and fast thinking, with skills of persuasion and strategy. Experience of working in the education, charity, mental health or social care field will be an advantage together with a genuine drive to improve life chances for young people.

Evidence of a track record in securing funding and commissioning is crucial.

Leadership & Governance

· Deputise for the CEO when required, ensuring continuity of leadership and decision-making.

· Contribute to strategic planning and the implementation of the charity’s vision and values.

· Prepare board papers, coordinate board meetings, and take accurate minutes to support effective governance.

· Act as a member of the senior leadership team, contributing to high-level decision-making.

Fundraising & Stakeholder Engagement

· Support the CEO in securing funding through high-quality bids and proposals to trusts, foundations, and corporate  partners.

· Secure leads for commissioning with local schools and colleges and potential partnerships.

· Develop and steward strong relationships with funders, sponsors, local authorities, and other key stakeholders.

· Represent the charity at external events and meetings.

Operational & Team Management

· Manage and support a small staff team, including recruitment, induction, supervision, performance management and annual appraisals.

· Act as the Designated Safeguarding Lead (DSL) when required.

· Ensure all areas operate efficiently, meet compliance and safety standards, and support the charity’s purpose.

Policy and Monitoring and Evaluation

· Responsibility for Monitoring and Evaluation, including funder and impact reports

· Coordinate and manage policy development, risk management, and charity administration.

· Lead the creation and presentation of annual reports, impact evaluations, and other stakeholder funding reports and communications.

· Monitor KPIs and targets to ensure the charity meets its funding requirements and achieves positive outcomes.

· Support quality assurance processes

Data & Systems

· Maintain effective recording systems for both quantitative and qualitative data.

· Use management information systems to inform practice and identify trends.

· Ensure the website, social media and external communications are robust and effective.

Person Specification

Essential Skills & Experience

· Experience in a senior management role.

· Experience of writing successful funding bids and of commissioning.

· Track record of developing collaborative partnerships with other organisations.

· Understanding of, and commitment to the issues we work with and our values.

· Producing monitoring and evaluation and impact reports.

Desirable

· Strong leadership, influencing, and communication skills.

· Excellent organisational and problem-solving abilities.

· Financial expertise in budgeting and financial management.

· Thorough understanding of the charity sector and business functions (HR, IT, finance).

· Experience in strategic planning and stakeholder engagement.

· Knowledge of safeguarding and quality assurance frameworks.

· Familiarity with regulatory bodies and compliance standards.

· Knowledge of marketing and communications including websites and social media.

We believe everyone deserves healthy, sustainable and culturally appropriate food, where they live. We believe the way people access food should be rooted in health, dignity and choice. We believe the food system should be shaped and determined by everyone, and that every voice matters. We believe a thriving local, independent food economy is one that celebrates healthy food. We believe that good food is not a luxury. It’s a basic human right.

If this aligns with how you see the world, and you want to use your skills and experience to help us build towards it, you’ll feel at home here.

Why this role matters

 Alexandra Rose run practical place-based food system transformation projects based around a voucher for fresh fruit & veg. We currently have 9 projects across the UK, and we’re aiming to scale in the coming years. Each project operates the same model, but each project adapts to work with different communities, different languages, different community support infrastructure, different retail options, and more.

At the core, we work with local trusted community organisations who distribute our vouchers to local families on low incomes with young children, and in some areas to local adults on low incomes managing food related health conditions (diabetes, obesity, high blood pressure, etc). Voucher distribution is linked to a range of wider wrap around services to ensure that our projects support people in getting out of poverty in real and long-lasting ways. Our vouchers area accepted exclusively by local, independent healthy food businesses, ensuring that we are also supporting a fairer, healthier local food economy.

Our model directly tackles the barriers of affordability and accessibility to the most nutrient dense and most expensive element of a healthy diet. We change the health outcomes of young children and adults living with food related health conditions. We actively change the food environment that is available to a range of people who have been disadvantaged for decades.

As we grow nationally and expand the reach of our projects across multiple regions, we need strong operational leadership to ensure we can deliver consistently, efficiently and with confidence. You will help shape the systems and structures that support our operations, building on the strong work of our existing project teams.

This role is central to developing an operational approach that is both standardised and adaptable, supporting diverse communities while ensuring high-quality delivery, compliance, data collection and organisational resilience. As a senior leader, you will be an active part of the organisation’s Senior Management Team, and play a vital role in guiding the organisation through change, whether driven by shifts in policy, political context, funding environment or community need.

 Key Responsibilities

 Operational Leadership & Systems Development

• Build on the strong work of our project teams to develop consistent, scalable systems and processes that support effective delivery across different communities.
• Lead the design, implementation and continuous improvement of robust operational systems: data management, compliance, monitoring, reporting, risk management and quality assurance.
• Ensure compliance with relevant regulations (including data protection/GDPR), charity governance requirements and internal administrative standards.
• Work closely with external tech support and internal teams to maintain and improve our digital platforms and tools.

 Project Oversight & Delivery

• Provide leadership and coordination to regional project coordinators, ensuring high-quality delivery and alignment with organisational standards.
• Oversee the development of a simple, practical monitoring, evaluation and reporting framework to enable accurate tracking of reach, impact and performance across all projects.
• Support internal reporting to the CEO, SMT and Board, and external reporting to funders, partners and local authorities.

Financial & Resource Management

• Work with the Head of Finance to align operational budgets with organisational priorities, ensuring responsible resource allocation and cost-effective delivery.
• Contribute to financial forecasting and scenario planning from an operational perspective.

Organisational Resilience & Adaptability

• Contribute to organisational planning in response to external changes (policy shifts, political changes, funding conditions, inflationary pressures, etc.).
• Lead operational risk management and ensure continuity of delivery under changing circumstances.
• Promote a culture that values clarity, reliability, adaptability and dignity in service delivery.

Team & Stakeholder Management

• Line-manage project coordinators.
• Maintain strong relationships with local partners, community organisations and local authorities to support effective delivery.
• Support clear internal communication so that people understand processes, compliance expectations and their roles in operational delivery.

Person Specification

 We’re looking for someone who:

• Has significant relevant experience in operations management.
• Is highly organised, systems-focused and confident designing and continually reviewing and improving processes, tools and operational frameworks as the organisation grows.
• Is comfortable navigating and coordinating multiple projects, teams and stakeholders across different regions.
• Understands data protection, compliance and risk.
• Has strong digital literacy and can quickly learn new systems. The platforms and apps that underpin our work are central to Operations Team working.
• Has strong financial literacy and experience with budgets, forecasting and resource planning.
• Remains calm, pragmatic and solutions-focused during periods of change or uncertainty.
• Communicates clearly, constructively and collaboratively.
• Shares our belief in dignity, community, independence and the right to good food.

 Why join us?

• A senior leadership role with genuine influence in a mission-driven charity.
• The opportunity to shape and strengthen the systems that will support national growth.
• Work that contributes directly to fairer, healthier, more dignified food access across the UK.
• A culture that values flexibility, clear thinking, integrity and adaptability.

Use of AI in applications

We recognise that candidates may choose to use AI tools to support aspects of their application, such as grammar, formatting, or drafting. We understand that using AI tools in this way can help you express your strengths more clearly. However, your final submission must be a genuine, accurate reflection of your own skills, experience, and understanding of the role. 

To support integrity and transparency in our recruitment process, we ask that you include a brief note explaining where and how AI tools were used in your application. Applications that appear overly generic, inconsistent with interview performance, or rely heavily on generative AI without clear attribution may raise concerns during the selection process.

 Additional information

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

Interview dates

• First stage interview - Thursday 19th Feb online via Teams
• Second stage interview - Thursday 26th Feb in person in a central London location TBC

The Relationship Fundraising team at Alzheimer’s Research UK (ARUK) is responsible for securing income from individuals, regional businesses and groups fundraising in the community, effectively managing relationships to maximise income.

The Relationship Fundraising role will play a significant part in contributing to a high-performing fundraising team. The role will cover area of West London.

You will report to the Relationship Fundraising Manager and support the Head of Relationship Fundraising & Volunteering to drive the continued growth of the charity’s fundraising income in your area. You will also be required to show excellent relationship-building skills to support community partnerships and volunteer groups, driving towards agreed targets.

Key Responsibilities:

Strategy, finance, and reporting

· Responsibility for stewardship and relationship building with supporters within the region.

· Identify and apply for ‘Charity of the Year’ partnerships with corporates in the region, account manage these relationships up to a value of £50,000 per annum and support the Partnership Development Team with national partnerships in your region.

· Support existing volunteer fundraisers to encourage continued loyalty to the charity and to maximise funds raised, in accordance with fundraising legislation and good practice.

· Recruit new fundraising supporters in line with strategy.

· Support the Relationship Fundraising Manager (RFM) and Head of Relationship Fundraising (HORF) in developing the Relationship Fundraising strategy for ARUK to increase income within this stream.

· Support and extend volunteer networks within geographical area in line with strategy.

· To ensure that fundraising activity is implemented and managed to deliver budgets, targets and income in line with strategy. To achieve this by supporting and facilitating the development of groups and volunteers across geographical area.

· Work across a diverse geographical area and within a geographically dispersed team, whilst managing own workload in a cost-effective and proactive way.

Supporter Management

· Provide excellent customer service to fundraising supporters, with prompt responses to enquiries, to acknowledge support and increase long-term loyalty.

· Provide high-quality account management to volunteer groups in geographical area.

· Effective management of volunteer relationships within geographical area.

· Support, motivate and develop local fundraising volunteers, ensuring they have a clear understanding of ARUK to enable them to represent the charity’s work effectively.

· In liaison with the Partnership Development Managers and Partnership Officers, provide high quality account management to corporate supporters within specified geographical area and/or of relevant value.

· Keep up to date with fundraising legislation and codes of practice to be able to provide relevant advice to fundraisers.

· Ensure volunteers and fundraisers have all necessary materials for fundraising initiatives.

Increasing Community Support within geographical area

· Use own initiative to extend volunteer networks, develop new groups and supporters, and respond to fundraising opportunities within geographical area, in line with strategy.

· Manage recruitment process of new ARUK volunteers in geographical area, providing relevant support and training.

· Liaise with local community organisations (predominantly golf clubs) – both previous and new potential supporters – to extend income and activity in line with strategy.

· Provide face-to-face talks and presentations to community organisations for recruitment/ cultivation purposes.

· Arrange appropriate volunteer representation at events in the community, spreading the charity’s reach cost-effectively.

· Identify, research and target prospective community organisations, in liaison with RFM.

· Identify, research and target prospective local corporates in liaison with RFM / HORF and ARUK’s Partnership Development Managers and Partnership Development Officers, in line with strategy.

· Accurately track and record contact with both community and corporate prospects for planning and reporting purposes.

Monitoring and Reporting

· Ensure that your activity is monitored and evaluated, clearly communicating progress to your Relationship Fundraising Manager.

· Manage relevant information on the charity’s database, keeping detailed, up-to-date records of activity and income.

What we are looking for:

· Experience in partnership fundraising and/or relationship building

· Experience and confidence in public-speaking, such as giving presentations and talking at events

· Knowledge of recruiting key volunteers and fundraising supporters

· Experience and a keen interest in building long term relationships with supporters

· Proven ability of providing excellent stewardship

· An ability to manage a busy and varied workload

· Excellent communication skills, both verbal and written

· Excellent organisational skills

· Flexibility to work some unsocial hours and willingness to travel independently

· Live within defined region

Additional Information:

Ways of working: As part of our Remote ways of working you will be home based. You will only need to attend the office for specific requirements of the role and the business needs.

Roles that are classed as part of the Remote ways of working are able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £33,500 per annum, plus benefits and associated travel expenses. If successful applicant owns a vehicle and will be driving for the role, they will be eligible for a car allowance of £3,500.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 1st February 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.