Supporter services officer jobs

Health, Safety and Facilities Officer

 

The Health, Safety and Facilities Officer will support the delivery of a safe, compliant and well-maintained working environment across the organisation. The role provides day-to-day coordination of health and safety activities, facilities operations, statutory compliance and contractor management, helping to ensure that offices and related spaces are safe, efficient and fit for purpose for staff, visitors and contractors.

 

Key Responsibilities:

 

· Support the coordination and delivery of health and safety processes across the organisation, helping maintaining compliance with relevant legislation, internal policies, the ARUK Health and Safety Management System and best practice.

· Maintain health and safety records, including DSE assessments, new and expectant mothers’ assessments, incident logs, training records, inspections, audit follow-up actions and related compliance documentation.

· Support the completion, review and tracking of risk assessments, safe systems of work, standard operating procedures, and other health and safety documentation.

· Assist with the coordination and documentation of internal audits, safety checks and workplace inspections, recording findings, tracking actions and escalating issues as required.

· Support the reporting, assessment and follow-up of accidents, incidents and near misses, identifying trends, assisting with investigations and helping to develop strategies to prevent recurrence.

· Provide administrative support for policy updates, system improvements, implementation activities, reports, data summaries and documentation to support assurance and compliance frameworks.

· Respond to general health and safety enquiries, providing routine guidance and escalating issues where appropriate.

· Manage and maintain digital systems including DSE platforms, incident reporting systems, facilities databases, lone working records and contractor-related records, ensuring information is accurate and up to date.

· Manage facilities JIRA requests, tracking and escalating workplace issues, including repairs, building fabric, environmental conditions and general maintenance.

· Coordinate planned preventative maintenance, reactive repairs, equipment servicing and service contracts, liaising with colleagues, suppliers and contractors to ensure buildings, office fabric and equipment are maintained in a safe and good state of repair.

· Liaise with external contractors and service providers, including cleaning, security, maintenance and repair services, arranging works, checking documentation, organising access and monitoring delivery against requirements.

· Provide day-to-day workplace support in response to staff requests relating to office space, equipment, lighting, heating, building issues, office housekeeping, meeting room readiness and general workplace functionality.

· Support business continuity, emergency preparedness and workplace response arrangements, including fire safety, first aid, evacuation processes and the day-to-day administration of the lone working system.

 

Knowledge, skills and experience needed:

· Experience in a health and safety, facilities, workplace or operations support role.

· Good working knowledge of health and safety principles and their practical application in an office or operational environment.

· Experience of maintaining accurate records, coordinating actions and managing administrative processes relating to compliance or facilities activities.

· Ability to organise and prioritise a varied workload, with strong attention to detail and a proactive approach to problem-solving.

· Strong written and verbal communication skills, with the ability to work effectively with colleagues, contractors and external suppliers.

· Ability to work independently while also contributing positively as part of a wider team.

· A practical, customer-focused and solution-oriented approach to supporting workplace safety and facilities needs.

· Commitment to confidentiality, professionalism and high standards of service.

· NEBOSH General Certificate or equivalent health and safety qualification/training.

· Experience of facilities management within a corporate environment desirable.

· A proactive and dependable approach, with the ability to take ownership of tasks and follow through to completion.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £32,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 12th July 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We are seeking an experienced Social Media & Public Sector Engagement Officer to lead our social media and digital communications activity.

This role is about more than managing social media channels. We are looking for someone who can help raise the profile of invest in play amongst local authority leaders, commissioners, government departments, charitable funders, service providers and organisations working with children and families.

The successful candidate will be confident creating content that engages both professional and public audiences while helping position invest in play as a trusted and influential voice within the children's and family support sectors.

English will be the primary language of communication, however our content is viewed globally. We are therefore looking for someone who can communicate effectively with international audiences and adapt messaging for different countries, cultures and service environments.

We are particularly interested in candidates with experience in charities, not-for-profit organisations, children's services, education, family support or related sectors.

Experience communicating with public sector decision-makers, commissioners, funders or senior stakeholders is highly desirable.

Shortlisted candidates will be invited to interview and asked to deliver a 10-minute presentation outlining how they would increase invest in play's visibility amongst local authority and government decision-makers, commissioners and organisations supporting children and families during their first six months in post.

This role offers a unique opportunity to make this role your own and take the charity to the next level, with the full support of a dedicated, experienced team.

The successful candidate will ensure that the charity remains resilient and able to deliver on its commitment to grow and evolve to meet the needs of the people we serve.

The role is a mix of operational activity, day to day management and strategic thinking; with the continuous building and nurturing of external relationships with our NHS, public sector and not-for-profit stakeholders.

Working alongside a committed trustee board, skilled staff and volunteers, you will bring drive, experience and passion to the team. You’ll get terrific support from the outgoing postholder as needed, with the space to act and bring your own ideas to the forefront.

We have an opportunity for a dedicated Case Officer to join our South East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across South East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        3rd and 6th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

An exciting opportunity to join our staff team and assist in providing funding that helps transform lives.

The Shipwrecked Fishermen and Mariners’ Royal Benevolent Society – “The Shipwrecked Mariners” for short – was founded in 1839 and operates throughout the British Isles. Our primary purpose is to provide financial help to fishermen, merchant mariners and their dependants, both retired and of working age, who are in need. The Society has over 1,200 regular beneficiaries and receives over 600 applications for assistance each year.

To help us continue to provide a great service to mariners and their families, we have an exciting opportunity for someone to join us in the role of Grants Officer.

Our grants provide practical support for individuals and families that are experiencing severe financial distress and help them stabilise their situation during times of crisis. All our grants are means tested and exclusively focussed on those on low incomes (with little or no savings). A significant number of our grants are provided to those in retirement, however we also support those who are unable to work because of accident, illness, disability, or for compassionate reasons, as well as those who struggling to find employment. Our grants are used to cover a wide range of needs but are primarily aimed at helping people maintain a reasonable and dignified standard of living. We also help those who are struggling with debts as well as providing immediate support to the dependants of seafarers who have died at sea or during accidents ashore.

We are offering this role on a full-time basis, with a minimum of 2 days per week (Tues and Weds) working from our Chichester office, but potential for home working at other times. Some travel will be required for the role, including occasional overnight stays.

To be our ideal candidate, you will be an experienced, self-starting administrator with excellent communication and IT skills and a great eye for detail. But, above all, you will have a clear understanding of and empathy for the challenges and vulnerabilities faced by those we are here to support. If you want to be part of a highly dedicated but relaxed and friendly team, who take great pride in supporting an often-neglected sector of UK Society, then we would love to hear from you.

To apply for this post, please click the ‘apply’ button below where you can send your CV and a supporting letter of no more than two pages of A4 (size 12 font).

Your supporting letter should be focused on:

• Demonstrating how your personal qualities and experiences are closely aligned with the person specification for this role and have previously contributed to positive outcomes in your place(s) of work.
• Examples of your experience related to the key duties and responsibilities of this role.
• Helping us understand how you align with our organisational purpose and have a genuine empathy for the individuals that we support.

The closing date for applications is midnight on Sunday 5th July 2026. We will notify those shortlisted for an interview by end of business on Sunday 12th July 2026 and hold face to face interviews on Monday 20th and Tuesday 21st July 2026. The preferred start date for this role is 24th August, but we’re happy to be flexible about this for the right candidate.

Candidates must have permission to work in the UK. Unfortunately, we are unable to sponsor visa applications.

The Shipwrecked Mariners’ Society strongly believes in building a diverse team which understands the issues facing its beneficiaries, including those which most affect the quality of life and aspirations of vulnerable individuals and their families.

Are you interested in using your administration skills to support teams that work with children and young people?

The Mental Health Support Teams  ( MHSTs) in the West locality team in North Cumbria are recruiting a Service administrator  for 30 hours a week due to the growth of the teams.

The teams work in schools offering low intensity Cognitive Behaviour Therapy to children and young people as part of an NHS contract.  

You will be working with the teams that cover Egremont, Whitehaven, Workington, Maryport, Cockermouth and Keswick. It is expected that you will be able to work from the service bases in Workington and Cockermouth on a weekly basis and the role will involve  attending regular meetings in Carlisle.

The successful candidate will be responsible for coordinating delivery of all administrative/ data functions across the service and ensuring that consistent processes are in place for finance, data and health & safety in line with contractual and Barnardo's requirements. 

You will implement new, and revise existing, systems for financial and data management across the service as required and prepare financial information dealing with, and checking income and expenditure, including payroll. 

Reporting to the Children's Services Manager you will support with designated work in terms of planning, development, projects, and business support tasks across the localities.

The post holder will be required to compile reports as required for presentation both internally and externally and support and work with the Regional Finance Team, Health and Safety Officer to ensure that all compliance requirements and targets are met/exceeded.  There will also be Line management responsibilities as designated and you will work with, and provide support to, the Children's Services Manager to ensure all compliance requirements are met

It is essential that you have:

• Excellent literacy and numeracy skills at a level that enables you to perform difficult calculations and produce reports
• Substantial experience of using IT packages particularly MS applications
• Experience of Health and Safety and premises/facilities management
• Experience of financial administration 

You must be:

• Able to work independently without direct supervision, demonstrating initiative when required.
• Able to delegate work effectively if applicable.
• Able to maintain strict confidentiality and work within data protection guidelines.
• Able to work effectively as a member of a team.
• Able to work in a thorough and systematic way, paying attention to detail.
• Able to communicate effectively with a variety of stakeholders.
• Able to prioritise own workload and meet tight deadlines.

Experience of formally line managing staff is advantageous, as this role will include directly line managing staff.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

We have an opportunity for a dedicated Case Officer to join our South West casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Dorset, Hampshire and Isle of Wight on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the Dorset, Hampshire and Isle of Wight area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        13th and 14th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

ABOUT THE ROLE

The Head of Communications has responsibility for Ubele’s internal and external communications and digital activities in support of our strategic aims as well as oversight of communications across special projects. Central to the Head of Communications’ role is responsibility for: 

• Leading on delivery of Ubele’s Communications Strategy, public and internal communications with key audiences and stakeholders via various channels, especially Ubele’s website, email communications, social media and printed materials.  With support where needed, leading the delivery of a small number of annual and special events, working alongside colleagues and partners. 
• A crucial part of the role is working successfully with external partners, special projects comms teams, contractors and consultants to deliver on our communications objectives. 
• Reporting  to the COO and working closely with other senior leaders across departments to fulfil Ubele’s strategy.

KEY RESPONSIBILITIES

General Responsibilities/duties: 

• Oversight of all external communications activity relating to the work of the organisation, including websites, email newsletters and social media.   
• Oversight and management of the Creative Coordinator to effectively boost engagement and grow the organisation's social media channels.
• Guide and support the strategy that manages the creative outputs of the organisation across all projects and interests.
• Managing the organisation’s websites, ensuring content is correct and up to date, developing new webpages, functionalities and layouts as required, with support from an external website developer as needed. 
• Working closely with the Hub leads and programme managers to publicise training opportunities, events, funding programmes, and wider Ubele activities across the organisation’s communication channels. 
• Leading on cross-organisation conversations and convening cross-organisational groups to develop and coordinate a pipeline of content for blogs and case studies.
• Working with Hub Leads and our external PR support team (where relevant) to produce press releases including drafting quotes on behalf of the Leadership Team and coordinating the sign-off processes.
• Dealing with inbound press enquiries and crisis management comms with relevant support.
• Working with Hub Leads and our external PR support team (where relevant) to produce press releases including drafting quotes on behalf of the Leadership Team and coordinating the sign-off processes.
• Dealing with inbound press enquiries and crisis management comms with relevant support.

Brand and marketing 

• Ensuring consistent use of Ubele’s brand across internal and external print and digital channels. 
• Managing the design, print and distribution (as appropriate) of branded print and digital media, such as stationery, templates, invitations, leaflets and publications. 
• Leading on brand guidelines, ensuring that they are adopted correctly across the organisation. Providing training and guidance to staff, teams and external partners on the correct use of the brand.
• Working with Hub leads and Creative Coordinator to manage sub-brands of Ubele projects and programmes and ensure that these are reflected in the organisation’s brand guidelines. 

Planning & Delivery

• Deliver the communications strategy which will be set ahead of each financial year in line with the organisation’s wider strategic objectives by the organisation’s Management Board and Hub leads. 
• Lead and advise on the key narratives, the best modes of communication and how to best reach our target audiences.
• Provide advice and guidance on communications to the Leadership Team, including on crisis communications and reputational risk management with support of PR freelancers. 
• Setting and managing a communications calendar, supporting external-facing activities across Ubele’s work.
• Advise Ubele’s senior leaders on how activities including leadership training, provision of funding, social investment programmes, and various events might be publicised and communicated.
• Participate in internal strategy meetings, including reporting on Communications at the monthly staff team and leadership team meetings and, where required, at the Management Board meeting. 
• Maintain strong working relationships with key sector contacts, especially Communications Leads at partner organisations.

Events 

• Attend and/or coordinate Ubele’s presence at external events (sometimes out of normal office hours) relating to ongoing relationships (e.g. GLA or sector events) 
• Organise and/or support the delivery of special events as required
• Support Programme Managers as required to deliver events (both in-person and digital) leveraging our pool of freelance events support where necessary. 
• Support teams with media enquiries, ensuring that relevant team members are supported in public speaking events. 

Line management 

• Will be line managed by new Chief Operating Officer
• Oversee and manage the work of the Creative Coordinator
• Collaborate with the Lead Designer, our PR agency and our pool of freelance professionals.

General 

• Other tasks, commensurate with the post, that senior leadership may deem appropriate (including occasional support for work that cuts across other areas of Ubele’s work). 
• To attend and participate in internal and external meetings including staff meetings and meetings with key stakeholders.
• To attend relevant training to fulfil the requirements of the job.
• To undertake other duties which may from time to time be required and which are appropriate to the responsibilities of the post.
• Ensure that the Ubele Initiative’s internal policies and procedures are followed through in all areas of work. The postholder will treat as confidential any information that could be deemed personal, private or sensitive and will comply with the organisation's GDPR and safeguarding requirements.

PERSON SPECIFICATION

Experience

• Demonstrable experience in senior communications roles with responsibility for developing and delivering communications strategies.
• Managing internal and external communications across multiple channels, including websites, email marketing, social media, media relations and print publications.
• Creating and delivering high-quality communications campaigns that increase engagement with a range of audiences.
• Managing organisational websites using content management systems (CMS).
• Developing engaging written content for a variety of audiences, including press releases, newsletters, reports, web content and social media.
• Experience of managing organisational branding and ensuring consistent application of brand guidelines.
• Planning and promoting events through integrated communications activity.
• Working collaboratively with senior leaders to provide strategic communications advice.
• Experience of working within the voluntary, community, charity or social enterprise sector.
• Experience of communications within an organisation focused on racial equity, community development or social inclusion.
• Experience of working with diverse community stakeholders and underrepresented groups

Knowledge

• Strong understanding of communications planning, stakeholder engagement and audience development.
• Knowledge of digital communications, social media platforms, email marketing and website management.
• Understanding of media relations and reputation management.
• Knowledge of the policy and funding landscape affecting Black and minoritised communities in the UK.
• Knowledge of current communications trends and best practice across the voluntary, community or social enterprise sector.
• Understanding of equality, diversity and inclusion principles and how these influence communications practice.

Skills and Abilities

• Excellent written communication skills with exceptional attention to detail and the ability to produce accurate, engaging copy.
• Excellent verbal communication and interpersonal skills, with the confidence to build relationships at all levels.
• Strong organisational and project management skills, with the ability to manage competing priorities and meet deadlines.
• Ability to think strategically while delivering operational communications activity.
• Strong analytical skills, with the ability to evaluate communications performance and use insight to improve outcomes.
• High level of IT literacy, including Microsoft 365 and communications platforms such as Mailchimp, Canva, WordPress (or similar CMS) and social media management tools.
• Ability to work independently, take initiative and exercise sound judgement.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.

Personal Qualities

• Passion for community development, social justice and reducing inequalities.
• Collaborative, inclusive and relationship-focused approach.
• Creative, proactive and solutions-focused.
• Flexible and adaptable
• Strong commitment to Ubele Initiative's values and mission.

We have an opportunity for a dedicated Case Officer to join our Greater Manchester casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Greater Manchester on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the Greater Manchester area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

We have an opportunity for two dedicated Case Officers to join our North East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across the North East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.

Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.

Reporting to the area Casework Services Manager, key responsibilities will include:

- Manage casework support, providing direct support, advice and guidance to beneficiaries,
- Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
- Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
- Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
- Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
- Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).

The role is primarily homebased and will have regular travel around the North East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.

A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.

Employee benefits include –

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates:        week commencing 13th July 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

Overview:

Join The Story Museum’s Development team as a Fundraising Officer and play a key role in helping us transform young lives through stories. This is a great opportunity for an early-career fundraiser to broaden their experience across a range of income streams and develop their skills at an exciting time for the Museum’s development. You will be a key member of the team, researching and cultivating new prospects, delivering excellent stewardship and events, and keeping our systems firing on all cylinders. If you’re excited by the power of stories to change lives and ready to make your mark on our fundraising campaigns, we’d love to hear from you.

The main purpose of the job is:

• Identify through research new funding prospects and opportunities for the museum. 
• Pursue individual and team-wide fundraising targets through a portfolio of prospects and donors.
• Support the museum in delivering exceptional supporter services including fundraising events, reports, and stewardship activity.
• Support an effective and sustainable fundraising function by maintaining accurate systems and records.

A copy of the full job description can be found on our website.

Location: Blended between office and home (England and Wales). Time in office negotiable

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The role
As Wales Insights Officer you will support efforts to achieve collective impact between our national organisation and the local Citizens Advice network across Wales. You will strengthen engagement, collaboration and collective communication, build insight from the network and colleagues across the national organisation and assess and report on the impact of collective actions across Wales.

This is an exploratory, fixed-term role, made possible by generous funding from the Moondance Foundation, offering an exciting opportunity to deliver impact for Citizens Advice work in Wales and deepen relationships and communication between local, regional and national levels to deliver on our shared mission.

In 2024, local offices in Wales came together to apply for and win regional and national grant funding from the Welsh Government - Advicelink Cymru (the Single Advice Fund) - a programme previously administered via the national organisation. This important success created an opportunity for reshaping the way that the national and local organisations work together, including work across regions, to engage with each other, deliver impact and avoid duplication.

Based within our Wales Team, this role offers critical additional capacity and experience to deliver on our ambitions to enhance the way we work together with the local network, add value, ensure efficient and coordinated actions, and ensure we are responsive to new and emerging opportunities to grow our impact. By building relationships, gathering feedback, insights and impact, and facilitating opportunities to work together we can provide meaningful opportunities to facilitate learning and deliver collective impact. This role will:

1. Support relationship building that strengthens our approach to working alongside the network in Wales on strategic priorities.
2. Work alongside the team to capture insights and opportunities arising from local practice and our work together and use this to build wider awareness, understanding and strengthened opportunities for collaboration
3. Use skills that enable you to assess, measure and support reporting on the impact of work together across Wales
4. With support from the team you will co-lead a programme of communication, activity and events - alongside the Wales network and relevant national communication and engagement teams - that build engagement, support our ambitions, and raise our profile in Wales with key stakeholders.

You will have a track record of building strong relationships, working across organisational boundaries, capturing and recording insight, and delivering strong communication and engagement in the context of local, regional or national charities.

We are looking for a highly skilled individual with strong relational and communication skills, curiosity, and ambition to achieve real change for people in Wales via Citizens Advice local and national work.

To apply
Please submit an anonymous CV and cover letter that demonstrates how you meet the following essential criteria:

• Excellent verbal and written communication skills with the proven ability to write and produce engaging communications.
• Experience of building strong relationships with the ability to grow and maintain working relationships with a wide range of geographically dispersed groups and individuals.
• Good experience of developing and using a range of different communication techniques, processes and procedures.
• Good experience of analysing engagement data from a range of tools (intranet, email, collaboration tools such as Slack).

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

This vacancy closes at 23.59 on the closing date.

Mae cyfle newydd a chyffrous gennym i ymuno â Chyngor ar Bopeth fel Swyddog Mewnwelediadau Cymru.

Mae Cyngor ar Bopeth yn cynnig cyngor cyfrinachol ar-lein, dros y ffôn, ac yn bersonol, yn rhad ac am ddim. Trwy ein rhwydwaith genedlaethol o elusennau rydym yn rhoi'r wybodaeth a'r hyder i bobl i'w galluogi i symud ymlaen – pwy bynnag ydyn nhw, a beth bynnag fo'u problem.

A ydych chi eisiau gweithio i sefydliad sy'n gwneud gwahaniaeth, bob dydd, i bobl o bob cefndir? Mae angen help ar y bobl sy'n troi at Gyngor ar Bopeth i oresgyn rhwystr yn eu bywydau – dyled, cael eu troi allan o'u cartrefi, trafferthion yn y gwaith, ayyb – a gallwch fod yn allweddol iddynt o ran sicrhau'r cymorth sydd ei angen arnynt yn y ffordd gyflymaf, hawsaf a mwyaf effeithiol.

Y swydd

Fel Swyddog Mewnwelediadau Cymru, byddwch yn cefnogi ymdrechion i gyflawni effaith ar y cyd rhwng ein sefydliad cenedlaethol a'r rhwydwaith Cyngor ar Bopeth lleol ledled Cymru. Byddwch yn cryfhau ymgysylltiad, cydweithio a chyfathrebu ar y cyd, yn meithrin mewnwelediad gan y rhwydwaith a chydweithwyr ar draws y sefydliad cenedlaethol ac yn asesu ac yn adrodd ar effaith camau gweithredu ar y cyd ledled Cymru

Mae hon yn rôl archwiliadol, tymor penodol, a wnaed yn bosibl diolch i gyllid hael gan Sefydliad Moondance, gan gynnig cyfle cyffrous i sicrhau effaith ar waith Cyngor ar Bopeth yng Nghymru a dyfnhau perthnasoedd a chyfathrebu rhwng lefelau lleol, rhanbarthol a chenedlaethol er mwyn cyflawni ein cenhadaeth gyffredin.

Yn 2024, daeth swyddfeydd lleol yng Nghymru ynghyd i wneud cais am ac ennill cyllid grant rhanbarthol a chenedlaethol gan Lywodraeth Cymru - Advicelink Cymru (y Gronfa Gynghori Sengl) - rhaglen a weinyddid yn flaenorol drwy'r sefydliad cenedlaethol. Creodd y llwyddiant pwysig hwn gyfle i ail-lunio'r ffordd y mae'r sefydliadau cenedlaethol a lleol yn cydweithio, gan gynnwys gweithio ar draws rhanbarthau, er mwyn ymgysylltu â'i gilydd, cyflawni effaith ac osgoi dyblygu.

Wedi'i lleoli o fewn ein Tîm Cymru, mae'r rôl hon yn cynnig capasiti a phrofiad ychwanegol hanfodol er mwyn cyflawni ein huchelgeisiau o ran gwella'r ffordd rydym yn cydweithio â'r rhwydwaith lleol, ychwanegu gwerth, sicrhau camau gweithredu effeithlon a chydlynol, a sicrhau ein bod yn ymatebol i gyfleoedd newydd a rhai sy'n dod i'r amlwg i gynyddu ein heffaith. Drwy feithrin perthnasoedd, casglu adborth, mewnwelediadau ac effaith, a hwyluso cyfleoedd i gydweithio, gallwn ddarparu cyfleoedd ystyrlon er mwyn hwyluso dysgu a chyflawni effaith ar y cyd. Yn y rôl hon byddwch yn:

1. Cefnogi adeiladu perthnasoedd sy'n cryfhau ein dull o weithio ochr yn ochr â'r rhwydwaith yng Nghymru ar flaenoriaethau strategol.
2. Gweithio ochr yn ochr â'r tîm er mwyn casglu mewnwelediadau a chyfleoedd sy'n deillio o arferion lleol a'n gwaith gyda'n gilydd a defnyddio hyn i feithrin ymwybyddiaeth, dealltwriaeth a chyfleoedd cryfach ar gyfer cydweithio.
3. Defnyddio sgiliau sy'n eich galluogi i asesu, mesur a chefnogi adrodd ar effaith cydweithio ledled Cymru
4. Gyda chefnogaeth gan y tîm byddwch yn cyd-arwain rhaglen o gyfathrebu, gweithgareddau a digwyddiadau - ochr yn ochr â rhwydwaith Cymru a thimau cyfathrebu ac ymgysylltu cenedlaethol perthnasol - sy'n meithrin ymgysylltiad, yn cefnogi ein huchelgeisiau, ac yn codi ein proffil yng Nghymru gyda rhanddeiliaid allweddol.

Bydd gennych hanes cryf o feithrin perthnasoedd cryf, gweithio ar draws ffiniau sefydliadol, cipio a chofnodi mewnwelediadau, a chyflawni cyfathrebu ac ymgysylltu cryf yng nghyd-destun elusennau lleol, rhanbarthol neu genedlaethol.

Rydym yn chwilio am unigolyn medrus iawn sydd â sgiliau ymgysylltu a chyfathrebu cryf, chwilfrydedd a'r uchelgais i gyflawni newid go iawn ar gyfer pobl yng Nghymru drwy waith lleol a chenedlaethol Cyngor ar Bopeth.

I wneud cais

Cyflwynwch CV dienw a llythyr eglurhaol sy'n dangos sut rydych chi'n bodloni'r meini prawf hanfodol canlynol:

1. Sgiliau cyfathrebu llafar ac ysgrifenedig rhagorol gyda'r gallu profedig i ysgrifennu a chynhyrchu cyfathrebiadau deniadol.
2. Profiad o feithrin perthnasoedd cryf gyda'r gallu i dyfu a chynnal perthnasoedd gwaith gydag ystod eang o grwpiau ac unigolion sydd wedi'u gwasgaru'n ddaearyddol.
3. Profiad helaeth o ddatblygu a defnyddio gwahanol dechnegau, prosesau a gweithdrefnau cyfathrebu.
4. Profiad sylweddol o ddadansoddi data ymgysylltu o wahanol declynnau (mewnrwyd, e-bost, teclynnau cydweithio fel Slack).

Ein bwriad yw cynnal cyfweliadau yn ystod yr wythnos sy'n dechrau 29 Mehefin 2026 gyda'r opsiwn o gyfweliad wyneb yn wyneb yng Nghaerdydd, neu ar-lein.

Mae Tegwch, Amrywiaeth a Chynhwysiant o bwysigrwydd strategol o fewn y sefydliad ac yn cael ei gydnabod fel rhan annatod o bopeth a wnawn fel gwasanaeth.

Yn ganolog i'n cenhadaeth Tegwch, Amrywiaeth a Chynhwysiant mae adeiladu timau amrywiol a chynhwysol y mae pawb yn teimlo'n rhan ohonynt. Credwn fod cynhwysiant yn fater cyfiawnder cymdeithasol - egwyddor sy'n sail i'n holl waith Tegwch, Amrywiaeth a Chynhwysiant. I'r perwyl hwnnw, rydym yn croesawu'n arbennig geisiadau gan bobl yr hoffem eu gweld yn cael eu cynrychioli'n well yn ein sefydliad a'n sector - pobl o liw, pobl LHDT+ a phobl anabl. Byddwn yn cynnig cyfweliad i ymgeiswyr anabl sy'n nodi eu bod yn dymuno i'w cais gael ei ystyried o dan ein Hymrwymiad Cyfweliad Hyderus o ran Anabledd lle maent yn bodloni ein meini prawf dethol yn eu cais. Mae rhai o'n rolau'n denu nifer fawr o geisiadau ac mewn rhai amgylchiadau lle nad yw'n ymarferol nac yn briodol, efallai y byddwn yn cyfyngu ar nifer y cyfweliadau a gynigir i ymgeiswyr anabl a rhai nad ydynt yn anabl. Byddwn yn darparu addasiadau rhesymol yn ôl yr angen. Rydym yn dilyn y model cymdeithasol o anabledd.

Rydym yn gyflogwr hyblyg, felly gallai'r rôl hon fod yn addas i unrhyw un sy'n well ganddo drefniant hyblyg i helpu eu cydbwysedd rhwng bywyd a gwaith – mae llawer o'n cydweithwyr yn treulio'r rhan fwyaf o'u hamser yn gweithio o bell. Er ein bod ni'n ffafrio dull cymysg rhwng swyddfa leol, os oes un yn agos atoch chi, a chartref, rydym yn agored i fod yn hyblyg o ran lleoliad, ond weithiau gall rôl olygu bod angen i chi fod wedi'ch lleoli mewn lleoliad penodol; os felly, bydd manylion yn cael eu cynnwys yn yr hysbyseb neu'r disgrifiad swydd. Gellir trafod hyn yn fanylach yn ystod eich cyfweliad.

Mae Cyngor ar Bopeth Cenedlaethol yn gweithredu o swyddfeydd yng Nghymru a Lloegr, gyda 4 swyddfa ranbarthol yng Nghaerdydd, Llundain, Birmingham a Leeds, felly rhaid i bob ymgeisydd llwyddiannus fod wedi'i leoli yng Nghymru neu Loegr.

Mae ein hymrwymiad i lesiant cydweithwyr yn cael ei adlewyrchu yn y ffaith ein bod wedi ennill Gwobr Aur yn y categori Iechyd a Llesiant, yn ogystal ag Enillwyr Cyffredinol, yng Ngwobrau Profiad Gweithwyr 2022.

Byddwch yn ymwybodol nad yw Cyngor ar Bopeth yn sefydliad sy'n noddi. Oherwydd hyn, rhaid bod gan yr ymgeisydd llwyddiannus yr hawl i weithio yn y DU eisoes neu allu sicrhau'r hawl i weithio yn y DU yn annibynnol

Rydym wedi ennill y wobr elusen orau ym mynegai cyflogwyr y Trydydd sector, gyda Cyngor ar Bopeth yn cael ei gydnabod fel sefydliad sydd nid yn unig yn blaenoriaethu'r bobl rydym yn eu gwasanaethu ond sydd hefyd yn rhoi pwyslais ar lesiant ei weithwyr.

Os bydd nifer uchel o geisiadau, rydym yn cadw'r hawl i gau'r broses gais yn gynnar.

Bydd y swydd wag hon yn cau am 23.59 ar y dyddiad cau.

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

The administrator supports the Basis Yorkshire Leeds office. The post holder is responsible for providing and maintaining an efficient and professional service user focused administrative support function to the people we support and other stakeholders of Basis Yorkshire, ensuring discretion and confidentiality. To ensure the smooth running of the office and provide administrative support to the team, enabling them to provide high quality services to women and young people. Provide the first point of contact for enquiries from service users, partners and stakeholders.