Supporter services officer jobs

About the role

We are looking for an experienced and inspiring Community Fundraising Manager to lead our community fundraising activity and supporter experience strategy at an exciting time of growth and ambition.

As Community Fundraising Manager, you will lead and develop a high performing team to grow income through community fundraising, events, partnerships and supporter engagement. You’ll champion a supporter first culture, ensuring every interaction with Hft is positive, engaging and inspiring.

You’ll also play a key role in developing innovative fundraising initiatives and community partnerships with local organisations, universities, volunteers, supporters and Hft services, helping to create long-term advocacy and loyalty for our mission.

What you’ll be doing

• Leading and inspiring a Community Fundraising Officer and Supporter Experience Officer to deliver ambitious income and engagement targets

• Developing and delivering community fundraising strategies and events that are inclusive, impactful and supporter-focused

• Building strong partnerships with local groups, universities, businesses and community organisations

• Embedding co-production approaches into fundraising activity by working collaboratively with learning disabled people, families, volunteers and supporters

• Championing excellent supporter and volunteer experiences across all fundraising touchpoints

• Using insight, feedback and data to continuously improve supporter journeys and retention

• Managing budgets, KPIs and forecasting to ensure financial sustainability and growth

• Working collaboratively across Fundraising and Communications to shape engaging campaigns and fundraising opportunities

About you

We’re looking for someone who is:

• An experienced community fundraising leader with a proven track record of delivering income growth

• Passionate about supporter engagement and creating exceptional supporter experiences

• Experienced in planning and delivering successful fundraising or community events

• Skilled in developing partnerships and building long term relationships

• A confident and supportive people manager who can motivate and develop teams

• Comfortable using CRM systems, data and insight to drive performance and improve engagement

• Knowledgeable about fundraising regulation and best practice

• Committed to equity, diversity and inclusion

Experience working with volunteers, universities or co-produced community initiatives would be highly beneficial.

Selection Process

We will be shortlisting applications on an ongoing basis. If your application is shortlisted, we will invite you to a pre-screening interview with a member of the senior hiring team. If you are successful at this stage, the final assessment process will include a competency-based interview, a presentation, and the opportunity to meet with key Managers to get to know the team and Hft.

Our Commitment to Inclusion

We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact Hft recruitment team.

The Woodland Trust is looking for a Project Support Officer to encourage and support landowners with tree planting initiatives and help deliver our goal of creating over 60,000 hectares of native woodland by 2030.

The Role:

• Manage tree planting projects from application through delivery, coordinating nurseries, contractors, consultants, and landowners.
• Provide administrative support including processing planting offers, EIA support, and managing FRM documentation.
• Assess and approve funding applications based on eligibility and landscape suitability.
• Build and maintain relationships with landowners, local authorities, tree wardens, contractors, consultants, and regional stakeholders.
• Support public enquiries via phone and inboxes, providing guidance on tree planting, woodland issues, pests, diseases, grants, and regulations.
• Use mapping tools, CRM systems, and internal databases to track projects, budgets, expenditure, and landowner information accurately.
• Advocate for the benefits of trees, support outreach activities and events, and contribute to improving team processes and procedures.
• Travel across the central region to attend site visits, meetings, events, and support the Regional Outreach team.
• This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average. Occasional travel to other offices and remote locations may also be required.

The Candidate:

• Strong verbal and written communication skills with confidence representing organisations professionally and positively.
• Collaborative team player with tenacity and enthusiasm to achieve goals within budget.
• Excellent planning, organisational, and customer service skills.
• Diplomatic and empathetic listener, able to understand landowner needs, motivations, and challenges.
• Proficient in MS Office, CRM systems, databases, and handling sensitive personal data.
• Proactive mindset with the initiative to identify opportunities that support team objectives.
• Experience using GIS and online mapping systems, with knowledge of grants, environmental assessments, and land features (Desirable).
• Understanding of the charity/not-for-profit sector and woodland creation principles (Desirable). 

Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
• Buy and Sell Holiday Scheme
• Enhanced Parental Pay
• Employee Assistance Programme

About Us:
The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.  
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. 
Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application. 
Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply. 

Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. 

Interviews will be held via Microsoft Teams 18th & 19th June.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager (Nightlight Crisis)
Reference: 346
Salary: £41,000 - £42,000 per annum
Hours: Full time, 37.5 hours per week
Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required
Contract: Permanent
Reports to: Director of Crisis, Counselling and Children & Young People
Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated

About the Nightlight Crisis Service

Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House.

We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of HMN’s Nightlight Crisis provision is to:

• Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
• Provide 24/7 365 support for individuals experiencing a mental health crisis.
• Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
• Remain a source of independent support for all service users.
• Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

About the Role

As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.

You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.

The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 25th May 2026.
Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre
N.B. Please quote reference number 346 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

This role presents opportunity to work innovatively & responsively, creating new, unique, & informative LGBTQ+ affirmative resources, providing crisis support, prevention & wellbeing initiatives; along with having a developmental role in upskilling & supervising sessional staff, trainees, interns & volunteers. 

This is an exciting job opportunity to join a dynamic & committed team, in a key frontline role working directly within our Heads-Out mental health service, which provides individualised mental health plans, crisis safety plans and support, mental wellbeing workshops, varied mental health support groups including for those seeking asylum, a trans & non-binary group; LGBTQ+ mental health group, and LGBTQ+ social connections & activities group. 

Opportunities will include delivery of specialised interventions, taking direct referrals and helping to support & stabilise those at heightened risk and/ or living through mental health crisis, plus psychoeducation workshops and group programmes will further enable you to engage, empower & support participants to build confidence, develop skills, strategies & achieve goals to improve, maintain & best manage mental health, increase mental wellbeing, and reduce and/ or prevent future crisis.

elop is a well established thriving and award-wining London based community-led LGBTQ+ mental health & wellbeing charity offering a range of high-quality and professional mental health, counselling and wellbeingsupport services to lesbian, gay, bisexual and trans (LGBTQ+) communities. 

There will be one regular evening/ week and occasional other evenings and weekend working required.

NB: There will initially be both in-person office-based working with some remote home-based working required whilst we’re awaiting completion of building works and relocation to new premises

Interviews will take place Friday 26 June 2026 between 9.30am – 15.00 pm

About the Charity:

‘Ending Homelessness, Restoring Lives, and Sharing God’s Love.’

Rooted in Christian compassion, our mission is to ensure that every person in Leeds has access to shelter, support, and dignity - regardless of background - through compassionate care on their journeys out of homelessness.

About Our Employees:

The twin objectives of St George’s Crypt are the relief of hardship and poverty among those living with homelessness, poverty and addiction in the city of Leeds and beyond; and the advancement of the Christian religion for public benefit. Therefore, it is key for the employees and volunteers of the Crypt to be sympathetic to the Christian faith which underpins all our work.

Job Purpose:

To drive, lead and grow our income generation strategy. This senior leadership role has responsibility for developing diverse, sustainable income streams and building strong relationships with supporters, partners, and funders.

To play a key role in shaping the organisation’s future, working closely with the deputy CEO, senior leadership team, and trustees to ensure we have the resources needed to deliver lasting impact.

To increase income from the corporate sector and raise the organisation’s profile within the business community.

Key Job Role Responsibilities and Main Tasks:

Strategy & Leadership

• Improve on and deliver the fundraising strategy aligned with organisational priorities and growth plans.
• Lead, motivate, and develop the fundraising team, fostering a high-performance and collaborative culture.
• Contribute to organisational strategy as a member of the leadership team.
• Provide regular reporting and insights to the senior leadership team and Board of Trustees.
• Following agreement of budget and discussions with departmental leads, prepare clear objectives for Fundraising.
• Have 3 121s with the team per annum followed by and annual appraisal review.

Income Generation

• Grow and manage income across a range of streams, including:
  • Trusts and foundations
  • Major donors and high-net-worth individuals
  • Corporate partnerships and sponsorships
  • Community fundraising and events
  • Individual giving and digital fundraising
• Identify and develop new funding opportunities and innovative approaches to income generation, particularly corporate donations and partnerships.
• Oversee budgets, forecasts, and income targets, ensuring financial sustainability.

Corporate Fundraising & Partnerships

• Identify, secure, and grow corporate partnerships, sponsorships, and Charity of the Year relationships.
• Build and manage a portfolio of corporate supporters, ensuring effective stewardship and retention.
• Develop tailored partnership proposals, sponsorship packages, and presentations for corporate audiences.
• Represent the organisation within the local and regional business community, including networking events.
• Drive engagement opportunities including employee fundraising, volunteering, and corporate-led initiatives.
• Oversee and grow existing corporate schemes, including the Angel Scheme.
• Monitor corporate income performance against targets and provide regular reporting.

Relationship Management

• Build and steward strong relationships with funders, donors, corporate partners, and key stakeholders.
• Act as a senior ambassador for the charity, representing the organisation externally at meetings and events.
• Work closely with communications and service teams to ensure compelling, accurate impact storytelling.

Governance & Compliance

• Ensure all fundraising activity is ethical, compliant, and aligned with relevant regulations and best practice
• Manage risk across fundraising activities and ensure robust systems and processes are in place

Person Specification:

Essential requirements:

·Significant experience in a senior fundraising or targeted role, ideally within the charity or not-for-profit sector

·Proven track record of delivering and growing income across multiple streams

·Corporate fundraising experience

·Strong leadership and people-management skills

·Excellent relationship-building and communication abilities

·Strategic thinker with strong financial and analytical skills

·Commitment to the values and mission of tackling homelessness

·Must hold a full, clean driving licence

Desirable:

·Experience working with or reporting to a Board of Trustees or director level equivalent

·Knowledge of homelessness, housing, or social justice issues

·Experience of organisational growth or income diversification

·Relevant professional fundraising qualification

Please see the attached documents for full role details and information regarding the selection process

Hours:    Full time (35 hours) preferred; part time considered (minimum 28 hours).

9 a.m. – 5 p.m. Monday – Friday if full time

Contract: Permanent

Responsible to:  CEO (may change)

Responsible for:  2 service coordinators. Joint responsibility with the two coordinators for the housekeepers, handypersons and gardeners plus any volunteers used to support the service

Location: Hybrid in line with our Hybrid Working Policy. Office location is the White House Community Centre, Hampton. Community locations and in the homes of older people as needed.

Salary: £34,000 – 38,500 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Lead a team giving great practical support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of valuable and well used local services in Richmond upon Thames designed to improve wellbeing and enhance independence. These include information, advice and welfare benefits support; social & wellbeing centres; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and Home Services such as handyperson, housekeeping and gardening.

Partnership is central to our work. We  collaborate closely with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and over 100 volunteers support over 4,000 local older people each year.

Our Home Services are a core part of our organisation, providing housekeeping, handyperson support, and gardening and plays a crucial role in enabling older people to live independently and maintain their wellbeing. Our Home Services team help with practical jobs around the home, such as cleaning, dusting, hoovering, laundry, light shopping, help with DIY, and gardening.

At Age UK Richmond, we have an exciting opportunity to lead, shape, and grow our vital community services. We are recruiting for a Home Services Manager.

Are you a motivated and forward-thinking with a passion for making a difference to the lives of older people? As the Home Services Manager you will lead a team of staff and volunteers delivering a range of services designed to promote independence and enable older people to remain in their homes for as long as possible.

This role would suit someone with excellent coordination / administration skills, highly organised and with an interest in developing a service. Experience in a management role would also be highly advantageous.

We are looking for:

1. Experience of successfully managing or coordinating a busy demanding service.

2. Strong coordination, operations or logistics experience.

3. Excellent communication and relationship building skills.

4. Strong administration and IT skills.

5. Good numeracy skills.

6. A proactive and friendly approach to service growth and improvement.

7. A genuine desire to support and improve the lives of older people, and an understanding of and empathy with their challenges and needs.

Access to a car is preferred, but not essential. You will need to be prepared to travel around Richmond upon Thames as needed.  

The full job description is available on our website - follow the link. Closing date for applications is 9 a.m. on Thursday 4th June 2026. Interviews will take place at the White House Community Centre, Hampton on Monday 8th June 2026.

You will provide appropriate emotional and practical 1-to-1 support to (those who identify as) women and non-binary people involved in sex work and those who are sexually exploited, who often experience stigma and face barriers to accessing services. This role will specifically focus on those who are experiencing DV, support will include addressing housing needs. You will be enabling people to access support and navigate services, You will be working in partnership with other agencies and making appropriate referrals for people to access other services to support their wider needs. You will contribute to wider team responsibilities including outreach, drop in and duty.

Make a real impact in South Kilburn!  The OK Club is hiring a CEO to manage and lead the organisation as we continue to develop our presence and impact in our neighbourhood.

Thanks to funding from John Lyon’s Charity, we’re looking for a visionary leader, who is motivated by their Christian faith and who can inspire and equip our team and work with us to develop and deliver our strategic development plan.  If you’re someone who loves young people and community, and is passionate about seeing people flourish, we want to hear from you! 

Started by students and graduates of Oxford University (hence the OK in our name - Oxford Kilburn) The OK Club has been providing activities for children and young people for the past 60 years and we have exciting plans for our next phase of development.

As well as continuing our programme of youth and children’s activities, over the last couple of years we have also expanded our provision to make the club building available to the wider community.  Taking an asset based approach, our Community Animator enabled us to open our doors and connect in a new way with our neighbours.

As CEO you will be responsible for overseeing three key areas -

1. our youth & children’s work,
2. our community engagement, and
3. our building.

Applicants will have proven experience of leadership in a charity or community context.  The ability to work positively with young people is essential, and experience of managing a building and budgets is also important.

Our funding from John Lyon is initially for three years but we anticipate that, with a brilliant new CEO our funding will grow to make the post sustainable.

The OK Club is located in South Kilburn, North West London.  We currently find ourselves in the middle of a building site (quite literally) and that our neighbourhood is changing drastically. Brent Council are continuing their massive regeneration project - demolishing all existing tower blocks and replacing them with new ones, with a greater number of housing units.  While much around us is changing, our desire to support children and young people with play and development opportunities is as strong as ever.

The OK Club currently has:

• A part time Youth Work Development Officer who oversees our youth work programme.

• A part time Building Manager.

• A part time Community Animator.

• A part time Children's Worker.

• Four interns (two full time and two  part time, shared with churches), usually from abroad on gap year schemes.

• Christian Holt House which can accommodate up to five further individuals who live as part of the missional community and are required as part of their tenancy to contribute to Club activities.

• A small but important number of volunteers are recruited from among parents and the community generally.  We are keen to grow this team, particularly with older young people and other members of the local community.

Our site contains the following facilities:

• A sports hall

• 3 x activity spaces

• A kitchen

• Garden

• Two upper floors which are currently rented out to other organisations.

We have been funded by Brent Council to renovate our Sports Hall and have ambitious plans for our whole site development in the coming years.

The work of the OK Club is overseen by a Management Committee (Trustees) who meet every two months, and the post will be Line Managed by one of the Trustees.

Inclusion & Diversity:

The OK Club strives to be a diverse and inclusive place where we can ALL be ourselves. We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background. 

Safer Recruitment:

The OK Club is a Safe Recruiter and will require all applicants to undergo a DBS disclosure as well as taking three references. A criminal record is not necessarily a bar to working for us but must be declared on application.

Timetable: (subject to amendment)

• Post advertised - 18th May 2026

• Closing Date - 7th June 2026

• Shortlisting will take place in the following week and interviews will take place, week commencing 15th June.

The successful candidate may start as soon as they are available and appropriate checks have been carried out.

Application Process:

• Applications must be received by the deadline on our approved application form.

• Any expressions of interest received through Indeed, Charity Job or other online platforms will be sent the application form to complete and an application won’t be considered until a fully completed form is received.

• All applications will be acknowledged and considered in our shortlisting.

• Applicants who are shortlisted will be invited for an interview which will likely consist of a presentation, a task, and standard panel interview. 

• The recruiting panel reserves the right to request a second interview if they feel this is appropriate.

When you are completing the application form, please pay particular attention to the essay section which is where you can tell us how you fit the criteria listed in the person specification.

Student Support Officer

We are looking for people to work in secondary schools as Student Support Officers in London.

Join an education charity that believes that every young person can make the most of education, unlocking their potential and creating a fairer society.

Position: Student Support Officer (Internally known as University Access Officer)

Location: Birmingham, Sandwell & the Black Country/Hybrid

Hours: Full-Time

Contract: Permanent (there is also a separate vacancy for a Maternity Cover for a 12 month Fixed Term Contract available)

Salary: £29,227.50 per annum (including London Weighting)

Closing Date: 21st May 2026

Interviews: June 2026

About the Role

You will be responsible for mentoring young people, delivering a programme in partnership with school leaders.

Students enrolled on the programme receive expert support from the University Access Officers, who guide pupils through their education options, university applications and student life topics such as navigating student finance. Mentorship helps students make decisions about their education choices, develop their university applications, and prepare for life ahead.

83% of students say that one-to-one meetings with their mentors have improved their independence to pursue academic interests and 92% of our students feel that the workshops have motivated them to attend a top university.

Key responsibilities within the role include:

• Working in up to 4 schools between Monday and Thursday, and working from home on Friday.
• Proactively building relationships with school staff to ensure their cooperation and timely completion of activities, enabling effective communication to contribute to the smooth running of the programmes.
• Using your excellent organisation and time management skills to deliver multiple programmes and projects at pace and manage administration accurately.
• Demonstrate your communication skills and ability to influence impactfully at all levels.

We are recruiting several permanent Officer roles, which will be based in schools across London and the West Midlands.

This is a great opportunity to be part of a great team of colleagues supporting you along the way with weekly team meetings and team training sessions to develop your skills

Share your ideas and make a difference to the programme and help young people achieve social mobility!

About You

Key skills for this role include:

• Experience of mentoring groups of students and 1:1.
• Excellent organisation and time management skills.
• Experience of delivering multiple programmes and projects at pace and manage administration accurately. 
• Able to communicate and influence impactfully at all levels.
• Resilient and adaptable.
• Able to work towards and meet deadlines with a problem-solving mindset.
• Able to effectively time manage and actively prioritise.
• Able to work independently, in busy school environments, with an ownership mindset.
• Skilled in building and maintaining excellent relationships with young people and school staff/leaders
• Good sense of attention to detail
• Can demonstrate an ability to take action to keep young people safe and raise concerns.

About the Organisation

Join an organisation whose mission is to support students from under-resourced backgrounds to access top universities, through a unique combination of tuition and in-school mentoring.

Benefits include:

• 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.
• PerkBox and Employee Assistance Programme
• Online Medical assistance
• Interest-free travelcard loans
• Cyclescheme loans
• Paid wellbeing day and 2 paid Volunteering Days
• Employer’s pensions contributions (3%)
• CPD options in line with L&D programme
• Staff Mentoring scheme

As an equal opportunities employer, we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at the organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to the mission.

As a proud to be a Level 1 Disability Confident employer, if you require any reasonable adjustments please contact us.Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Student Support Officer, Student Officer, University Officer, Access Officer, Education Officer, Careers Officer, Student Mentor, Pupil Mentor, Guidance Officer. 

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Do you have the passion and storytelling skills to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in bringing our work to life through powerful case stories, compelling content and engaging communications that inspire action and raise awareness? 

We are looking for an Interim Communications & PR Officer to join our brilliant marketing and communications team on a fixed-term basis. This is an exciting opportunity for someone who thrives on creating impactful content, building relationships, and working collaboratively across an organisation to deliver meaningful communications.

In this role, you’ll take the lead on developing and managing a library of real life stories from people affected by ovarian cancer, ensuring their voices are heard in a way that is sensitive, authentic and impactful. You’ll create high quality written content across a range of channels – from website copy and emails to reports and campaign materials – helping to engage and inform audiences and support organisational objectives 

You’ll also play a key role in managing relationships with supporters, including celebrities and influencers, identifying opportunities to amplify our work and increase our reach. A creative, empathetic and highly organised individual, you’ll be confident working with people with lived experience and handling sensitive stories with care. You’ll enjoy collaborating with colleagues across teams and be motivated to continuously improve how we communicate, ensuring our messages are clear, compelling and impactful.
 

With the support of the Interim Senior Marketing and Communications Manager, you’ll contribute to delivering communications that engage more people with our work – whether that’s using our services, campaigning for change, or supporting us through fundraising and partnerships.
 

If you’re excited by the opportunity to use your communications and storytelling skills to make a real difference, we’d love to hear from you. 

Join us and together we'll fight for a world where everyone with ovarian cancer lives. 
 

The role is a full time, 35 hours per week, interim position (1 year fixed term contract).  
 

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office near London Bridge when required.Please email our organisation if you would like to find out more about how frequently you would likely be required in the office for this role. 

Position: Quality Assurance and NI Resource Centre Manager
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community.

You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.

Your key responsibilities will include:

• Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
• Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
• People Leadership: Managing and developing staff and volunteers at the Resource Centre.
• Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
• Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.

We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.

Closing date for applications: 9:00 on Friday 5 June 2026.

Please note the successful candidate will require an Access NÍ disclosure check.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Grants and Information Officer

Professionals Aid Guild

At the Professionals Aid Guild, we are a non-profession-specific charity dedicated to improving lives and relieving poverty among professionals and graduates across the UK. We support individuals facing challenges such as redundancy, illness, disability, family breakdown, and financial hardship in retirement.

This is an exciting period of growth and development for the charity, offering the successful candidate a real opportunity to contribute to meaningful work and drive positive change.

Each year, we support hundreds of individuals through direct grants covering essential living costs, further and children’s education, household items, furniture, and critical repairs. These grants often have a life-changing impact. Alongside this, we collaborate with a wide network of organisations and professional bodies to provide more holistic and sustainable support.

Could you be part of our small, dedicated team making a big difference?

About the Role

As Grants and Information Officer, you will play a central role in delivering our services. You will manage grant applications from initial assessment through to decision and award, contribute to committee processes, and support the wider operations of the charity.

Key Details

• Reporting to: CEO
• Hours: Part-time (21 hours per week)
• Working pattern: Flexible and hybrid working available (minimum one day per week in the office, typically Thursday)
• Salary: £28,000 – £31,500 FTE

Benefits

• 25 days annual leave (pro rata), plus bank holidays and Christmas closure
• Additional annual leave after three years’ service (up to 5 extra days)
• Employee Assistance Programme
• Flexible and hybrid working options
• Training and equipment provided

Key Responsibilities

Casework

• Manage applications from initial assessment through to committee review
• Liaise with beneficiaries and maintain accurate, confidential records
• Prepare agendas and take minutes for committee meetings
• Signpost applicants to other appropriate sources of support

Finance

• Administer grants within agreed limits
• Arrange payments to beneficiaries and service providers
• Support audit processes

Grants Management System

• Maintain and update the grants database (Benefactor)
• Produce reports and review system content as required

Administration & Resources

• Update and maintain internal resources, including application forms, guidance, and standard communications
• Support website content updates
• Maintain standard operating procedures
• Provide general office administration support

Additional Duties

• Attend and support the AGM and other organisational meetings
• Represent the charity externally when required
• Support the CEO with fundraising strategy and policy development
• Undertake other duties as required in a small team environment

About You

You will be:

• Educated to degree level
• Proficient in Microsoft Office
• Experienced in working with databases and updating websites
• Familiar with fundraising applications and/or the charity sector (ideally benevolent funds or welfare services)
• Knowledgeable about the UK statutory benefits system
• Familiar with accounting software such as Xero or Dext (desirable)
• Highly organised, with the ability to prioritise a varied workload
• Adaptable and comfortable working in a small team
• An excellent communicator, both written and verbal
• A collaborative team player with strong interpersonal skills
• Confident in problem-solving and decision-making
• Sympathetic to the charity’s mission and values

How to Apply

Please submit your CV along with a supporting statement outlining how you meet the requirements for the role.

�� Closing date: 26 May 2026
Applications will be reviewed on a rolling basis, and the vacancy may close early.

�� Interview date: Monday 15 June 2026
Please ensure availability on this date.

Main duties

Special Events: 

• Supporting the co-ordination and delivery of our special events programme. 
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Source ‘money can’t buy’ silent auctions items and raffle prizes and act as the main point of contact with the auction company.
• Support with ticket and tables sales for all special events.
• Deliver high quality supporter care and exemplary stewardship to special event guests.
• Work closely with the Marketing and Communications team to produce event materials including event programmes. 
• Ownership of planning and delivery of our Christmas Carol Service with the support of the Head of Supporter Engagement. 
• Support the Philanthropy Officer with the organisation of our annual cultivation event. 
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with a view to developing a new Special event within the portfolio to attract new supporters/audiences. 
• Support with stewardship and delivery of our signature challenge event.
• Monitor special events within the sector, looking for emerging trends and sharing insights with the wider team.
• Support the Challenge Event Manager as needed 
• Ability to work evenings and provide on-the-day event support.
• Maintain efficient data and administrative processes for special events, including 
• income tracking and guestlist management on the database. 
• Be an ambassador at events, supporting the delivery of The Passage’s vision and ensuring that the charity’s profile and reputation are enhanced. 
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Budgets and Finance: 

• Support the Head of Supporter Engagement in tracking and recording income and expenditure for events and ensuring they are delivered within agreed budgets. 

Special Events: 

• Assist with other team projects as needed, working together to deliver a high-quality portfolio of community projects and activities. 
• Support and attend fundraising events as required. 
• Adhere to the highest standards of community fundraising best practice as set out in the Fundraising Regulator Fundraising Code of Practice and ensure that all activities comply fully with the relevant Data Protection obligations and any other legislation. 

General responsibilities

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 
• To participate in internal/external meetings as required, and attend training events, conferences and other functions, as necessary. 
• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 
• To ensure that all The Passage policies and procedures are being adhered to. 
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 
• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage1.
• Undertake any other duties that may be required which are commensurate with the role. 

Desired experience

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement, please address criteria E1 to E11 and K1 to K7 demonstrating your understanding and knowledge and give evidence of your experience and abilities. 

• E1 - Experience of supporting or delivering special events. 
• E2 - Experience of recruiting new fundraisers and providing excellent stewardship. 
• E3 - Creative thinker with the ability to take the lead, initiative and problem solve 
• E4 - Experience of managing external suppliers. 
• E5 - Understanding of how to use insight, data and market trends to identify opportunities and make recommendations. 
• E6 - Experience of tracking income and expenditure targets. 
• E7 - Strong interpersonal skills with the ability to liaise with people at all levels, over the telephone, email and face-to-face. 
• E8 - A track record of generating and building strong, lasting relationships with supporters. 
• E9 - Competent in the use of online databases such as Salesforce. 
• E10 - Competent in the use of mailing platforms e.g. Dot Digital and design sites e.g.  Canva 
• E11 - Working in the charity sector. 

Desired knowledge

• K1 - Special events, fundraising and trends. 
• K2 - Ability to work under pressure, keeping calm and thinking clearly. 
• K3 - Digital fundraising and online fundraising platforms. 
• K4 - Excellent organisation & time management skills. 
• K5 - Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently. 
• K6 - GDPR and all relevant fundraising regulations. 
• K7 - Shared passion for the work and values of The Passage. 

We have an exciting opportunity for a Triage & Early Interventions Officer to join the Domestic Abuse team in North Wales working 30 hours per week. The ability to converse in Welsh is desirable for this role.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:

• contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• build trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.