519 Supporter services officer jobs

About Us

The Park is a thriving community hub in Knowle West, Bristol, a vibrant, warm and welcoming space offering inclusive facilities, activities and services for local residents of all ages. We are proud of the difference we make in our community, and we’re looking for a talented and experienced fundraiser to join our small team to help us secure the funding that makes it all possible. 

The Role

We're looking for a proactive, experieced and highly rganised Fundraising Officer to lead on our relationships with trusts and foundations. This is a varied role at the heart of our organisation - you'll manage existing funder relationships, research new funding opportunities, and write winning applications to help fund our work.

Reporting to our Communications & Partnerships Lead, you’ll play a key role in growing income from trusts and foundations to support both our core running costs and specific projects.

Day to day, you'll:

• Manage our existing portfolio of grant awards - keeping track of conditions and reporting requirements
• Write clear, engaging funder reports and thank-you communications that build lasting relationships
• Research and identify new trusts and foundations whose priorities align with our work
• Write compelling, well-evidenced funding applications for both core and project funding
• Work closely with colleagues across the organisation to gather the stories data, and evidence that bring our funding bids to life

About You

We're looking for someone with a passion for creating positive change and the drive to make that happen, someone who combines strong research and organisational skills with the ability to write winning applications. An experienced fundraiser you'll have:

• A proven track record of writing successful trust funding applications and funder reports
• Excellent written communication skills and great attention to detail
• Strong research and organisational skills, with the ability to manage deadlines and priorities
• Excellent interpersonal and relationship-building skills
• Experience in a small or place-based charity is a plus but not essential - what matters most is your ability to write persuasively, collaborate creatively with others, and stay on top of a busy portfolio.

Why Join Us

• Be part of a small, dynamic and friendly team making a real difference locally
• Hybrid working (at least one day in office per week)
• Pension scheme
• 4 weeks equivalent paid holiday

Points to Note:

• There is a probation period of 6 months
• We require all staff to be DBS checked

How to Apply

Please send your CV with a named referee and covering letter (no more than two pages) explaining how you meet the person specification by 30th September.

Interviews are expected to take place w/c October 5th though may be sooner if a suitable appliccant is found.

The Park Centre is committed to equality of opportunity and welcomes applications from all sections of the community.

A full Job Description is available to download.

Location: London, with a minimum of two days per week in the Haig House hub, Borough High Street
Salary: £53,381-£58,818 per annum (inclusive of London Supplement)
Contract: Permanent, full-time, 35 hours per week

The Royal British Legion is looking for an experienced and analytical Senior Acquisition Manager to lead its mass fundraising acquisition activity and drive sustainable growth across multiple channels.

This is a senior role at the heart of RBL’s acquisition strategy, responsible for bringing new supporters into the organisation and creating the foundations for long-term engagement and income. You will lead acquisition across digital, TV, face-to-face and wider campaign activity, ensuring channels work together to deliver a consistent supporter experience. Crucially, you will ensure acquisition is designed as the first stage of an ongoing supporter journey, with clear connections into Welcome, Retention and Growth and a shared focus on building lasting relationships with supporters.

Reporting to the Head of Acquisition and Development, you will define acquisition plans, set priorities and make informed decisions about investment, performance and future growth. Working closely with colleagues across Planning, Product, Digital, Brand and Fundraising, you will use data, insight and audience understanding to identify opportunities, optimise activity and continually improve performance. You will also work closely with colleagues across the wider supporter journey to ensure acquisition activity is coordinated with what follows, creating a cohesive experience from a supporter’s first interaction with RBL onwards.

You will also lead and develop a team of Acquisition Managers and Officers, creating clarity, supporting high performance and embedding new ways of working across the team. Strong stakeholder management will be essential, as you build effective relationships across RBL and with external agencies, while constructively challenging activity to ensure it delivers against wider fundraising objectives.

The ideal candidate will bring significant experience of developing mass fundraising or marketing strategies at scale, strong analytical and commercial skills, and a proven track record of managing teams in complex organisations. You will be confident working with substantial budgets, using data to inform decisions and translating organisational strategy into clear plans and objectives for your team.

This is an opportunity to play a key role in shaping the future of RBL’s mass fundraising, helping to attract and engage more supporters and generate the sustainable income needed to support the Armed Forces community.

Please download the candidate pack [PDF] for full details and how to apply.

Closing Date: Monday, 14th September
 

Could you turn bold ideas into campaigns that inspire people to give, volunteer and take action?

Mercy Ships UK is entering an ambitious period of growth and we’re looking for an exceptional Head of Marketing to help turn that ambition into impact.

This is an exciting opportunity to support the operational engine room of marketing at Mercy Ships UK, ensuring our fundraising, volunteering and brand priorities are transformed into compelling, integrated campaigns that reach the right audiences and deliver measurable results.

Mercy Ships operates hospital ships that bring free, life-changing surgical care and medical training to people who otherwise have little or no access to safe healthcare. Behind that extraordinary mission sits an equally important challenge: engaging more supporters, growing income, recruiting more volunteers and helping more people discover the work of Mercy Ships.

That’s where you come in.

Reporting to the Director of Communications and Engagement, you’ll lead a multidisciplinary marketing delivery team spanning creative, content, digital and project coordination. You’ll bring together people, ideas, channels and priorities to make sure great strategies become brilliantly executed campaigns.

You’ll oversee the campaign journey from brief to launch and evaluation, shaping creative ideas, coordinating digital and offline activity, improving workflows, managing resources and using insight and performance data to continually improve what we do.

You’ll work closely with colleagues across Fundraising, Volunteering, Strategic Communications, Communities and Engagement, Digital and the wider global Mercy Ships network. This is a highly collaborative role where your ability to influence, prioritise and bring clarity to complex activity will be just as important as your marketing expertise.

We’re looking for someone who combines creative judgement with operational discipline.

You’ll know what makes a great campaign, but you’ll also understand everything that needs to happen behind the scenes to deliver it successfully. You’ll be comfortable moving between creative conversations, campaign planning, digital performance, budgets, stakeholder discussions and team leadership.

You may already be a Head of Marketing, or you could be an experienced senior marketing or campaigns professional ready to take the next step. What matters most is your track record of leading integrated campaigns, managing multidisciplinary teams and turning organisational priorities into marketing activity that delivers results.

This isn’t a role for someone who simply wants to maintain what already exists. We’re strengthening how marketing works across Mercy Ships UK, building greater integration between digital, creative, content and campaign delivery and creating a more resilient in-house capability for the future.

You’ll have the opportunity to shape those ways of working, develop the team and help create a marketing function capable of supporting Mercy Ships UK’s ambitious plans for growth.

And ultimately, the campaigns you help deliver have a purpose far beyond marketing metrics.

They help raise the funds, recruit the volunteers and build the awareness that enable Mercy Ships to bring hope and healing to people around the world.

If you’re an experienced marketing leader who loves making great ideas happen and you want your expertise to contribute to something genuinely meaningful, we’d love to hear from you.

ROLE OVERVIEW:

The Safeguarding Officer is responsible for delivering high-quality operational safeguarding across RABI, ensuring safeguarding concerns involving beneficiaries are managed consistently, professionally and in accordance with legislation, statutory guidance and organisational policy.

Working as one of two Safeguarding Officers, the postholder provides specialist safeguarding advice, guidance and support to colleagues across England, Wales and Northern Ireland. The role manages safeguarding concerns from initial notification through to resolution, undertakes safeguarding risk assessments, coordinates safeguarding activity, maintains accurate safeguarding records, supports multi-agency working and contributes to achieving safe outcomes for beneficiaries.

Working closely with the Safeguarding Manager, the second Safeguarding Officer and the Designated Safeguarding Lead, the postholder contributes to the continuous improvement of safeguarding practice, supports organisational safeguarding awareness and helps maintain a resilient safeguarding service through collaborative working and continuity of operational delivery.

Key Accountabilities

1. Operational Safeguarding

• Work alongside the Safeguarding Manager and Designated Safeguarding Lead to support the continuous development and implementation of safeguarding practice across the organisation.
• Act as an operational point of contact for staff, volunteers and external partners regarding safeguarding concerns and queries, providing advice and guidance whilst escalating complex or high-risk matters appropriately.
• Manage safeguarding concerns from initial notification through to resolution, ensuring concerns are assessed, risk managed, recorded and progressed in accordance with legislation, statutory guidance and RABI policies and procedures.
• Undertake safeguarding risk assessments, exercising professional judgement to support proportionate, person-centred and defensible safeguarding decision-making.
• Promote professional curiosity, reflective practice and consistent safeguarding approaches across the organisation.
• Provide delegated Deputy Designated Safeguarding Lead cover in the absence of both the Designated Safeguarding Lead and both Deputy Designated Safeguarding Leads, in accordance with RABI policies, procedures and delegated authority.

2. Professional Advice and Guidance

• Provide specialist safeguarding advice, guidance and practical support to Regional Support Officers, managers, staff and volunteers to support the effective management of safeguarding concerns and increase confidence in safeguarding practice.
• Support colleagues to recognise safeguarding concerns, understand safeguarding responsibilities and apply safeguarding procedures consistently.
• Support the Safeguarding Manager in developing and delivering safeguarding training, awareness sessions and operational guidance for staff and volunteers.
• Effectively engage with staff and volunteers across RABI to promote safeguarding awareness, encourage good practice and embed a positive safeguarding culture.

3. Case Management, Recording and Information Management

• Maintain day-to-day administration, quality assurance and oversight of safeguarding records within RABI's case management system, ensuring information is accurate, timely, complete and compliant with organisational standards.
• Follow up safeguarding recording queries and support colleagues in maintaining high-quality safeguarding records.
• Prepare and provide operational safeguarding information, data, trends and case information to support the Safeguarding Manager in producing monthly, quarterly and annual safeguarding reports.
• Produce clear, evidence-based safeguarding documentation and maintain confidentiality in accordance with information governance requirements.
• Identify emerging safeguarding themes, trends and learning to support continuous improvement of safeguarding practice.
• Monitor safeguarding activity to ensure agreed actions are completed appropriately and within agreed timescales.
• Maintain confidentiality and information governance standards in accordance with organisational policy and legislation.

4. Partnership Working

• Develop and maintain effective working relationships with Adult and Children's Social Care, Police, Health Services, Mental Health Services, Domestic Abuse Services, counselling providers and other statutory and voluntary sector partners.
• Coordinate safeguarding referrals and information sharing, ensuring referrals are timely, appropriate and well evidenced.
• Represent RABI appropriately within multi-agency safeguarding discussions and maintain effective working relationships that support positive outcomes for beneficiaries.
• Maintain an up-to-date knowledge of safeguarding legislation, guidance and referral pathways across England, Wales and Northern Ireland.

5. Service Delivery and Continuous Improvement

• Promote and champion safeguarding practice across all departments, supporting compliance, increasing staff awareness and embedding safeguarding within everyday practice.
• Maintain effective working relationships with internal teams, including Volunteering, Partnerships, Fundraising, Campaigns and other departments, providing safeguarding advice on new initiatives and emerging projects.
• Maintain up-to-date knowledge of safeguarding legislation, statutory guidance and best practice, proactively engaging with professional networks and partner organisations to ensure RABI continues to deliver high-quality safeguarding practice.
• Manage referrals into RABI's counselling provision, ensuring agreed service standards and referral processes are maintained.
• Facilitate safeguarding supervision sessions with Regional Support Officers and Regional Support Managers where agreed by the Safeguarding Manager.
• Support the management and monitoring of RABI's StaySafe lone working system.
• Work collaboratively with the Safeguarding Manager and second Safeguarding Officer to ensure continuity of safeguarding provision during periods of leave, absence or increased operational demand.
• Undertake any other duties commensurate with the responsibilities and grading of the role.

Decision Making and Autonomy

The Safeguarding Officer manages a varied operational safeguarding caseload, exercising professional judgement within legislation, statutory guidance and organisational policy.

The postholder independently assesses safeguarding concerns, determines appropriate safeguarding actions and coordinates operational safeguarding interventions. Complex safeguarding concerns involving significant organisational, legal or reputational risk are escalated to the Safeguarding Manager.

Strategic safeguarding leadership, policy development, organisational assurance, resource management and line management remain the responsibility of the Safeguarding Manager. 

Key Working Relationships

Internal

• Safeguarding Manager
• Second Safeguarding Officer
• Regional Support Officers
• Service Delivery colleagues
• Managers, staff and volunteers

External

• Adult and Children's Social Care
• Police
• Health Services
• Mental Health Services
• Domestic Abuse Services
• Counselling Providers
• Voluntary and Community Organisations
• Other safeguarding partners 

Person Specification

Qualifications and Professional Development

Essential

• Educated to degree level or able to demonstrate equivalent knowledge and experience gained through professional practice.
• A recognised safeguarding qualification or evidence of substantial safeguarding training relevant to the role.
• Commitment to maintaining continuing professional development and keeping knowledge of safeguarding legislation, guidance and best practice up to date.
• Willingness to undertake further training appropriate to the requirements of the role.

Desirable

• Specialist safeguarding qualifications or accredited safeguarding training.
• Mental Capacity Act, Domestic Abuse, MARAC, Prevent, suicide prevention or trauma-informed practice training.
• Membership of a relevant professional body.

Knowledge

Essential

• Sound knowledge of safeguarding legislation, statutory guidance and best practice relating to adults.
• Understanding of safeguarding principles, risk assessment, information sharing and multi-agency working.
• Knowledge of the roles and responsibilities of statutory safeguarding partners.
• Understanding of professional boundaries, confidentiality, consent and information governance.
• Knowledge of safeguarding practice within complex family situations, domestic abuse, mental ill health, self-neglect, exploitation, substance misuse and other safeguarding risks.
• Understanding of equality, diversity, inclusion and the impact of discrimination and disadvantage on vulnerability.

Desirable

• Knowledge of safeguarding arrangements across England, Wales and Northern Ireland.
• Sound knowledge of safeguarding legislation, statutory guidance and best practice relating to children.
• Understanding of safeguarding within charities or community-based services.
• Awareness of issues affecting farming and rural communities.

Experience

Essential

• Substantial experience of managing safeguarding concerns relating to adults.
• Experience of managing safeguarding concerns within a professional setting.
• Experience of undertaking safeguarding risk assessments and making defensible safeguarding decisions.
• Experience of providing safeguarding advice and guidance to colleagues.
• Experience of working collaboratively with statutory agencies and partner organisations.
• Experience of maintaining accurate, confidential and legally compliant case records.
• Experience of managing competing priorities within a busy operational environment.

Desirable

• Experience within the voluntary or charity sector.
• Experience of coordinating safeguarding referrals.
• Experience of contributing to safeguarding training or awareness programmes.
• Experience of using electronic case management or customer relationship management systems.
• Experience of supporting organisational service improvement.

Skills and Abilities

Essential

• Excellent interpersonal and communication skills, with the ability to communicate effectively with people from a wide range of professional and personal backgrounds.
• Ability to build positive and credible working relationships with colleagues and external partners.
• Excellent analytical skills with the ability to assess complex information, identify risk and exercise sound professional judgement.
• Ability to make timely, evidence-based decisions while balancing risk, professional guidance and organisational responsibilities.
• Strong organisational skills with the ability to prioritise competing demands and manage a varied workload.
• Excellent written communication skills with the ability to produce clear, accurate and professional records and reports.
• Ability to handle sensitive and confidential information appropriately.
• Competent user of Microsoft Office applications and electronic case management systems.

Desirable

• Experience of delivering presentations or training.
• Ability to analyse safeguarding data and identify emerging themes.
• Experience of contributing to policy or procedural development.

Personal Attributes

The successful postholder will demonstrate:

• Integrity, professionalism and sound ethical judgement.
• Empathy, compassion and respect for the dignity and individuality of beneficiaries.
• Resilience and the ability to remain calm when managing complex or emotionally demanding situations.
• Professional curiosity and a commitment to understanding the wider context of safeguarding concerns.
• Confidence to provide constructive challenge where safeguarding practice requires improvement.
• Commitment to collaborative working and continuous learning.
• A proactive approach to problem-solving and service improvement.
• Flexibility and adaptability in response to changing organisational and operational priorities.

Additional Requirements

• Enhanced DBS clearance.
• Ability to travel throughout England, Wales and Northern Ireland.
• Full UK driving licence and access to a vehicle.
• Flexible approach to occasional travel and operational requirements.
• Commitment to safeguarding, confidentiality, equality and professional standards. 

This role profile is not exhaustive and is subject to review in conjunction with the postholder, as per future developments at RABI. 

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

BENEFITS:

• 28 days annual leave plus bank holidays (based on full-time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%. 
• Life assurance from day one. 
• Access to our Employee Assistance Programme.
• Support with personal and professional development.
• On site parking.

RABI is proud to be an equal opportunity employer. It aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI because of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process is designed to ensure that individuals are selected based solely on their relevant skills, experience, qualifications and abilities. 

Guts UK are looking for a new Fundraising Assistant to join the team. The fundraising assistant is the first point of contact for many of our supporters and donors. They record all of our donations in our fundraising database; they make sure all of our donor data is up to date; and they are often part of the early stewardship journey for our supporters.

The role holder is responsible for the accuracy and completeness of all donor information in our fundraising database including consent and marketing preferences. They are also responsible for capturing all fundraising donations in that database with the appropriate coding to help us understand where the donation came from. The role works closely with the finance team to make sure physical donations are treated properly but also to make sure the fundraising systems and finance systems always match.

The role holder will be the first point of contact for many of our supporters and the role is critical in ensuring those supporters have a smooth, professional and friendly experience. This role holder will make sure all donors get the recognition and thanks they deserve by delivering exemplary stewardship.

We have big ambitions to increase our fundraising income and this role is critical in making sure that as we grow, we have the foundations in place to keep everything running smoothly.  

So, if you have a keen eye for detail and process, care about people, and are looking to start or build your career in fundraising – this could be the role for you. 

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice. 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Please see the attached detail job pack for further information and how to apply. 

As Support Worker, you will provide a range of administrative support for a range of projects across the organisation. You will:

• Carry out administrative tasks to aid the delivery of projects and services
• Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.
• Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.
• Assist with the input of confidential financial and human resources information.
• Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.
• Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels
• Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions
• Undertake training to ensure that knowledge and skills are maintained.
• Prepare for, attend and take meeting minutes.
• Support the wider Support Worker team, with reception duties at our venues
• Carry out fire marshall and first aid duties
• Ensure Data Protection and other mandatory training is completed on an annual basis.
• Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.
• Demonstrate a commitment to the aims and policies of Citizens Advice
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
• Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.
• To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

NOTE TO APPLICANTS

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

ESSENTIAL CRITERIA

1 Ability to write clearly and accurately, communicate effectively face to face, on the phone and digitally

2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines

3 Ability to maintain established administration systems and records with a keen eye for detail

4 Ability to use a range of digital systems including Google Suite

5 Numeracy skills to effectively work within established systems

6 Ability to take a brief, ensuring tasks are understood and then work independently

7 Experience of working with volunteers and service users

8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity

DESIRABLE CRITERIA

9 Experience of using social media platforms

10 Current First Aid at Work Certificate

Interview date: week commencing 21st September 2026

Interview location: Birkenhead, Wirral

Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.

As our freelance Chief Growth Officer, you will lead Symphony’s growth across audiences, income, visibility and strategic partnerships. Working closely with the Founder & CEO, COO and CPO, you will shape how more people discover, experience and support our work with young people from marginalised communities.

You will oversee communications and marketing, strengthen Symphony’s brand and public voice, and grow audiences for our events, films, podcasts and digital content. You will also develop corporate sponsorships, strategic partnerships and regular giving, while increasing the reach and income potential of Symphony Studios and our live, digital and community activities.

This hands-on strategic role is suited to an entrepreneurial builder with senior experience in marketing, communications, partnerships or income generation, and a strong record of growing audiences and securing support.

This is a freelance role for four days per week, offered through an initial six-month service-level agreement. It is hybrid, with three days per week onsite working at Symphony Studios in Tulse Hill.

International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.

As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.

The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.

Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.

“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”

We are looking for a Trusts Officer to join their small, passionate team. This is a fantastic opportunity to ensure INF UK’s key supporters feel valued and connected with the charity. In partnership with Nepali organisations you will support marginalised people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.

Please note that this is a part time role, the hours are 22.5 hours per week (increased hours will also be considered, to a maximum of 30 hours per week).

If this sounds like the role for you, we would love to hear from you.

The Role

As Trusts Officer you will report directly to the Philanthropy and Trusts Manager, supporting them to deliver the highest level of stewardship to donors.

As part of the Fundraising and Communications team, you will make an important contribution towards the development of income from major donors and trusts and foundations.

The main responsibilities will include:

• Write engaging, high quality, tailored applications and funder reports.
• Research trust, foundation and grant-giving prospects to develop a prospect pipeline.
• Ensure key supporters feel valued and connected with the charity.
• Manage and maintain accurate records, administration and budgets.

The Person

We are looking for someone who aligns with INF’s values and is passionately committed to their cause. You must be creative, compassionate and empathetic.

This role requires exceptional organisation and the ability to work proactively with initiative. As a small team being approachable, supportive and working collaboratively is key. Proven experience of building successful relationships both internally and externally is also vital, as well as exceptional written and verbal communications skills.

Prior experience in trusts fundraising would be advantageous, however an understanding of how your skills and experience would be transferable in the role would also be considered.

As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.

Why INF?

INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.

There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.

INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.

The charity offer agile working for all staff members which includes options for flexible working hours.

The charity’s other benefits include:

• Generous pension plan with employer contribution of 10%
• Option to buy extra annual leave
• Group Life Insurance for all employees

Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).

Interviews will be in Birmingham on Wednesday 23rd September and Thursday 24th September. 

If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information.

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy. 

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is offered working full time from the office in Basingstoke

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

Some travel through Hampshire may be required.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

The Cathedral Safeguarding Officer (CSO) is a Liverpool Diocesan employee who is responsible for leading and promoting safeguarding across Liverpool Cathedral, ensuring that safeguarding is embedded throughout its ministry, governance and operations. Working closely with the Dean, clergy, staff and volunteers, the postholder will provide both safeguarding leadership and practical support to foster a culture in which safeguarding is understood by all as a shared responsibility, and the welfare of children, young people and adults remains central to Cathedral life. The postholder will be an active and visible presence within Liverpool Cathedral, working closely alongside the Dean, Cathedral leadership, clergy, staff and volunteers to build effective working relationships and embed safeguarding throughout Cathedral life, while maintaining strong professional links with the Diocesan Safeguarding Team.

Working collaboratively across the Cathedral, the CSO will help ensure that safeguarding policies, procedures and governance arrangements are effectively implemented, monitored and continuously improved. The postholder will maintain robust safeguarding records and oversight of safeguarding data, using information and trends to inform team decision-making, monitor risk, identify emerging safeguarding issues and support the ongoing development of policy, practice and organisational learning. They will maintain strong partnerships with statutory agencies, partner organisations and the Diocesan Safeguarding Team (DST).

The CSO will provide professional safeguarding advice and guidance, support the development of safer working practices, deliver safeguarding learning and development opportunities, and assist with the identification, assessment, and management of safeguarding risks. The postholder will also act as a key point of contact for safeguarding concerns and allegations, ensuring that these are managed appropriately and in accordance with statutory requirements, Church of England guidance, and National Safeguarding Standards.

Although based at Liverpool Cathedral, the CSO is an integral member of the Diocesan Safeguarding Team and will receive professional supervision, support and line management from the Deputy Head of Safeguarding (DDSO) and the Head of Safeguarding (DSO). The postholder will contribute to the delivery of the Diocese's safeguarding strategy and the implementation of its safeguarding plans, while holding lead responsibility for safeguarding practice within the Cathedral.

For full details of this position, please visit the Church of England website where you can download the Job Description and apply via the Careers page

Do you want to make a real difference to the lives of people affected by kidney disease?

We’re looking for an experienced manager who wants to be part of work that genuinely transforms lives.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Patient Support Service

The Patient Support Service provides practical, emotional and financial support for anyone affected by chronic kidney disease. Whatever the need presented, we empower people living with CKD and their families and carers to understand their options and make informed choices to positively navigate their experience of CKD. We’ll walk alongside them for as long as they need us to.

About the role

We are looking for a passionate and inspirational individual to lead our Patient Support service across Scotland & Northern Ireland. You and your team will reach kidney patients at their point of need and ensure they are supported or signposted to the services that will improve their wellbeing and maximise outcomes in line with the objectives of the service as directed by the Programme Manager/Head of Service. 

Alongside our other Regional Managers, you will be the national face of Kidney Care UK patient support services, raising awareness of the service and the Charity and building strong relationships with the kidney patients, renal units, Kidney Patient Associations (KPAs), health professionals and other kidney stakeholder groups in your regions. 

Key Responsibilities

• Lead a team of five Patient Support Officer’s to deliver an accessible, valued and effective service across your designated region. Responsibility for the training, development and wellbeing of the regional team. 
• Lead the delivery of Kidney Care UK service and funder required outcomes into service delivery aligned with the Kidney Care Patient Support service strategy.
• Through in-person attendance at stakeholder events and meetings, build strong relationships with key decision makers and influencers in health and care commissioning and delivery in your region.
• Develop and maintain effective monitoring and measurement to demonstrate the outputs and effectiveness of the service and its impact on patient experience and outcomes. 
• Using data and insight, report internally and externally with updates on regional issues, needs and challenges to inform service development.
• Manage the budget designated for your region, keeping accurate records of expenditure and reporting.
• Act as an organisational Designated Safeguarding Person in accordance with policy and procedures.

About you

We’d love to hear from you if you have:

• Understanding of the workings of NHS patient care pathways.
• Experience of delivering patient support services in a kidney or related health condition environment.
• Understanding of kidney disease and the needs of people with kidney disease, their families and their carers.
• The ability to influence, inspire and effectively manage a team.
• Excellent interpersonal skills including the ability to listen, with experience in building credibility with senior external stakeholders and managing relationships with diplomacy.

Experience of working within an NHS charity or large health related fundraising environment is highly desirable,as is understanding of relevant UK benefits legislation and entitlements.

Please note: You must live within one of the regions (Scotland or Northern Ireland) and have the ability to travel within those regions independently and on a regular basis. There may also be some travel across the UK.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you feel the role is for you we’d love to hear from you.

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

CVs submitted without a cover letter will automatically be rejected.

Please note we will be reviewing applications as they come in and may choose to close the advert early.

We look forward to hearing from you.

Are you an experienced operational leader looking for the opportunity to help shape the future of a growing, ambitious and values-led charity?

Project 21 is looking for its first Chief Operating Officer to join us at an exciting point in our development, strengthening the organisation behind our services and helping us achieve even more for people with Down’s Syndrome and their families.

Project 21 is a growing charity providing opportunities, support and experiences for people with Down’s Syndrome across Suffolk, Essex and Cambridgeshire. Our work includes community-based learning, performing arts, residential trips, employment opportunities and family support, all underpinned by our belief that people with Down’s Syndrome should have every opportunity to belong, believe and achieve.

As Project 21 continues to grow, we are looking for an exceptional Chief Operating Officer (COO) to work alongside our CEO & Founder and provide strategic and operational leadership across the organisation.

This is a newly created role and a genuine opportunity to help shape the next chapter of Project 21.

The COO will lead our day-to-day organisational operations, providing oversight across people, services, finance, systems, governance, compliance and organisational development. You will lead and support our Senior Leadership Team, strengthen systems and processes, develop leadership capability and ensure our growing organisation remains safe, effective, sustainable and true to its values.

Crucially, the role will create greater capacity for our CEO to focus on Project 21’s long-term future, including strategic partnerships, fundraising and our ambitious Big Build vision.

We are looking for someone who combines strong operational and organisational leadership with excellent people skills. You will be comfortable moving between strategy and delivery, developing senior leaders, making decisions, improving systems and bringing clarity to a busy and evolving organisation.

You do not necessarily need to have been a COO before. We are interested in experienced senior leaders who can demonstrate the skills, judgement and leadership capability required to step into an organisation-wide role. Experience within charities, social care, SEND, education or another people-focused organisation would be particularly valuable.

This is an office-based leadership role at our Clubhouse in Suffolk, reflecting the importance we place on visible, accessible leadership and being connected to our members, families and colleagues. The role will also involve travel across Project 21 locations and to external meetings.

What we’re looking for

We’d particularly love to hear from someone who:

• Is an experienced and confident senior leader
• Is an excellent people manager who enjoys developing others
• Can translate strategy into effective operational delivery
• Has experience of organisational growth and change
• Understands good governance, HR, finance, risk and compliance
• Can develop effective systems and improve organisational efficiency
• Is comfortable making decisions and taking accountability
• Can build strong relationships with colleagues, families, trustees and external partners
• Shares our commitment to inclusion and person-centred practice
• Is excited by the opportunity to help build something, rather than simply maintain what already exists

Above all, we are looking for someone who understands that strong operations are ultimately about people. Someone who can bring structure without unnecessary bureaucracy, accountability without losing warmth, and professional leadership while protecting the culture that makes Project 21 special.

Salary: £55,000–£60,000 per annum
Hours: 40 hours per week Mon-Fri, with occasional Saturday on-call hours
Location: Project 21 Clubhouse, Brightwell Barns, Suffolk

If you are excited by the opportunity to play a significant role in the future of an ambitious charity and help us build the organisational foundations for our next stage of growth, we would love to hear from you.

At Yeldall Manor, we have been helping men overcome drug and alcohol addiction for 50 years through our residential rehabilitation programme and Christian recovery community. 

We are looking for a committed Christian leader to join our Senior Leadership Team as Head of Facilities & Estate. This is a unique opportunity to combine practical leadership, strategic oversight and Christian ministry within a charity that transforms lives every day.

The Yeldall estate is far more than a collection of buildings. It is the environment where men begin their recovery journeys, encounter hope and develop the foundations for a new future. As Head of Facilities & Estate, you will lead the teams responsible for maintaining, developing and enhancing our facilities, ensuring that our buildings, grounds, services and resources support the delivery of our mission for years to come.

This role is ideal for an experienced manager who can think strategically, lead people effectively and take a hands-on approach when needed. You will oversee maintenance, estates, catering, housekeeping, IT and the Coach House operation, while helping shape the future development of the Yeldall Manor site.

Benefits

• 25 days annual leave plus bank holidays, rising to 30 days after 3 years' service
• Company pension
• Employee Assistance Programme (EAP)
• Death in service benefit
• Meals provided whilst on site
• Opportunity to contribute at Senior Leadership Team level
• Ongoing training and professional development

What will you do?

• Provide leadership and strategic direction for all facilities and estate functions across Yeldall Manor.
• Lead and develop a multidisciplinary team including maintenance, estates, catering, housekeeping, IT and Coach House staff.
• Work closely with the CEO and Senior Leadership Team to support organisational growth and development.
• Develop and implement plans for estate improvement, refurbishment projects and future building developments.
• Oversee maintenance programmes to ensure buildings, grounds and facilities are safe, welcoming and fit for purpose.
• Manage relationships with contractors, suppliers, utilities providers and professional consultants.
• Lead procurement processes, contract management and stock control systems.
• Ensure compliance with health and safety legislation, fire safety requirements and organisational policies.
• Oversee fleet management, ensuring vehicles are maintained, insured and operated effectively.
• Support the development and delivery of security measures across the estate.
• Manage departmental budgets and ensure resources are used effectively and sustainably.
• Contribute to the wider leadership, vision and Christian life of the organisation.
• Support residents through positive engagement, encouragement and the modelling of Christian values.
• Participate in worship, prayer meetings, fellowship events and other aspects of Yeldall Manor's Christian community life.

What are we looking for?

• Significant experience of facilities, estates, property or asset management.
• Experience of managing building maintenance, refurbishment projects and contractor relationships.
• Strong leadership experience, including managing and developing staff and teams.
• Experience of health and safety management and regulatory compliance.
• Experience of procurement, supplier management and contract oversight.
• Excellent project management, organisational and problem-solving skills.
• Strong communication and relationship-building abilities.
• Ability to think strategically while remaining practical and solutions-focused.
• Financial awareness, including experience of managing budgets.
• Ability to prioritise multiple projects and work effectively under pressure.
• A proactive approach with the confidence to take initiative and drive improvements.
• Full UK driving licence.
• Demonstrated commitment to the Christian faith, ability to encourage others in their faith and able to support the Yeldall Basis of Faith, Ethos Statement and values.

About You

You are an experienced leader who enjoys creating environments where people can flourish. You are equally comfortable discussing long-term estate development plans with the Board of Trustees as you are solving practical day-to-day operational challenges.

You will be someone who naturally builds effective teams, develops positive relationships with contractors and stakeholders, and brings a solutions-focused mindset to complex problems. You recognise that high-quality facilities play a vital role in delivering excellent care and support, and you take pride in maintaining standards of excellence.

Most importantly, you will have a genuine passion for Yeldall Manor's mission and a desire to use your gifts, skills and experience to help men affected by addiction find hope, recovery and transformation.

As a Christian charity, we bring our faith to the work we do and the men we work with, so you will be someone with a deep-rooted Christian faith, able to inspire others in their own faith journeys, seeking the guidance of the Holy Spirit in all key decisions. Schedule 9, Part 1:3(a) of the Equality Act 2010 applies.

Our Christian Ethos

Yeldall Manor is a Christian faith-based charity and recovery community. We welcome applications from people who are committed to our Christian ethos and values and who are willing to actively contribute to the Christian life of the organisation.

Safeguarding

Yeldall Manor is committed to safeguarding and promoting the welfare of vulnerable adults. The successful applicant will be required to undergo an Enhanced DBS check due to the nature of the role.

About Yeldall Manor

For over five decades, Yeldall Manor has supported men seeking freedom from addiction through a structured residential rehabilitation programme, therapeutic support, work-based activities and Christian community life. We are passionate about seeing lives transformed and are looking for people who share our commitment to recovery, compassion and hope.

This role offers the opportunity to combine faith, leadership, practical expertise and vision in a setting where your work will directly contribute to changing lives.

We are seeking an organised, proactive, and people-focused Business Support and Grant Manager to join our growing charity. This new full time role has been created to support increasing demand and offers the opportunity to contribute directly to projects that deliver lasting community impact. The position is offered on a two-year fixed-term contract, with the intention of becoming permanent. Some UK travel, including occasional overnight stays, will be required.

Reports To: CEO

Contract: Full Time Fixed Term (2 years) with the intention of becoming permanent

Location: Within commuting distance of Milton Keynes, with UK travel and occasional overnight stays. Hybrid working from home will be optional following an induction period of at least two months at the head office. 

Purpose of the Role: To provide effective business support and development assistance to the charity while managing community grants from application through to award, monitoring and reporting. The postholder will support organisational growth, stakeholder engagement, tendering for new contracts, and the delivery of grant funding that creates positive community and social impact.

Probation Period: Four Months

Key Responsibilities:

Business Support

· Support the day-to-day operational effectiveness of the charity.

· Coordinate, prepare and submit tenders and business proposals.

· Gather and collate information from internal and external stakeholders to support submissions.

· Ensure all submissions are completed accurately and within deadlines.

· Support the CEO and Grant Director with reports and presentations.

· Maintain accurate records, databases and organisational documentation.

Grant Management

· Administer grant programmes from application to project completion.

· Review and assess funding applications against agreed criteria.

· Undertake due diligence and eligibility checks.

· Attend community benefit fund Advisory Panel Meetings.

· Monitor grant expenditure and funded project progress.

· Review monitoring reports and evaluate project outcomes.

· Ensure compliance with governance, funding conditions and reporting requirements.

· Maintain accurate grant records and audit trails.

Stakeholder Engagement

· Develop and maintain positive relationships with funders, applicants, community groups and partners.

· Provide guidance and support to applicants throughout the grant process.

· Support the onboarding of new clients.

· Represent the charity at meetings and events and public consultations.

· Act as a key point of contact for stakeholders and grant recipients.

Community Benefit Funds

· Support the development and delivery of community benefit funds.

· Assist with planning, governance, assessment and reporting activities.

· Support research and community engagement initiatives.

· Contribute to ensuring funds deliver measurable and lasting community outcomes.

General

· Uphold the values, policies and procedures of the charity.

· Work collaboratively across the organisation.

· Undertake other duties appropriate to the role and level of responsibility.

Person Specification

Essential Criteria:

Experience

· Experience of preparing tenders, funding bids or funding applications.

· Experience of stakeholder engagement and relationship management.

· Experience of managing multiple projects and competing priorities.

· Experience of producing reports and maintaining accurate records.

Knowledge

· Understanding of grant-making processes and funding assessment principles.

· Knowledge of governance, compliance and accountability requirements.

· Understanding of community-focused or charitable activities.

Skills & Abilities

· Excellent written and verbal communication skills.

· Strong organisational and project management skills.

· Ability to assess information objectively and make evidence-based recommendations.

· Strong attention to detail and accuracy.

· Ability to build effective relationships with a wide range of stakeholders.

· Competent in Microsoft Office applications and database management.

· Ability to work independently and use initiative.

Personal Attributes

· Proactive and self-motivated.

· Professional and trustworthy.

· Strong commitment to fairness, transparency and integrity.

· Adaptable and solutions-focused.

· Passionate about supporting communities and delivering positive impact.

Desirable Criteria

Experience

· Experience working within a charity, community organisation, social enterprise or funding body.

· Experience managing community benefit funds.

· Experience of contract management or project delivery.

· Experience supporting senior leaders or board-level governance activities.

Knowledge

· Understanding of social value and community wealth-building principles.

· Knowledge of charity governance and funding environments.

Qualifications

· Degree-level qualification or relevant professional experience.

· Relevant qualification in business administration, project management, fundraising, grant management or a related discipline.

Other Requirements

· Willingness to travel across the UK.

· Ability to undertake occasional overnight stays.

· Right to work in the UK

· UK Driving License