Supporter Stewardship Officer Jobs in Buckfastleigh, Devon
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
As a result of growing need within the Armed Forces Community, Help for Heroes has ambitious plans to make a leap in impact, with investment in their High Value Partnerships team to position us as the philanthropic partner of choice for those who can create lasting change for the Armed Forces Community.
The Stewardship and Events team, with the Senior Stewardship and Events Manager leading, plays an important role in transforming our high value fundraising through the development of transformative funding propositions, high profile fundraising and stewardship events and the creation of the highest quality stewardship tools.
This role will be a crucial part of the High Value Partnerships leadership team and represents a fantastic opportunity to support the growth and development of our major donor, trust and statutory and corporate partnerships portfolios.
About You
You will have experience of building compelling cases for support, bids and partnership concepts specifically for major donors, companies and grant funders. You will have a flair for translating complex information into simple concise and compelling communications in a range of formats. You will also have excellent attention to detail, with experience of interpreting financial and impact data.
You will have experience in developing a special events programme to support engagement and high value fundraising; understanding the importance of events within high value stewardship plans.
Your excellent relationship building, influencing and negotiation skills combined with your experience of working with a range of internal teams and external stakeholders will ensure that the needs of our high value funding audiences are met and understood.
You will be a highly experienced people manager and leader, possessing strong relationship and project management skills. You will have excellent organisational skills and the ability to work across a number of conflicting deadlines and priorities. You will ideally be able to demonstrate fundraising experience and previous experience of working with high net worth individuals and committees is advantageous.
Flexible, proactive and enthusiastic, you will have excellent communication and influencing skills, and be comfortable adapting confidently to a wide variety of social settings.
About the Role
As Senior Stewardship and Events Manager, you will be leading on the creation of ambitious funding propositions which will be attractive to high value donors and funders, working with key stakeholders from across the organisation to fully understand our existing services and transformational projects; translating complex information into compelling cases for support to be used by our High Value Partnerships team in funding applications, pitches and proposals. You will work closely with Recovery Services, Data and Insights and Finance teams to ensure all relevant information is gathered and reporting and evaluation processes are in place.
Working with your team and the wider High Value Partnerships team you will develop a special events programme to support engagement and fundraising, as well as leading on the development of developing engaging and relevant donor and prospect communications. You will work alongside the High Value Events Officer and other High Value Partnerships Senior Managers to conceptualise, plan and deliver a range of event types, offering a variety of activities to engage and inspire high value supporters, and ensure they are connected to, and inspired by, the work of Help for Heroes.
You will support our relationship management teams across High Value Partnerships to embed and further develop the high value stewardship strategy to ensure those who support Help for Heroes at the highest levels enjoy an exceptional supporter experience.
The client requests no contact from agencies or media sales.
Closing date: 10th May
Contract: This is a part-time role of 14 hours per week.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Supporter Engagement is one of the most important teams that is central to the success of Alzheimer’s Society. The function of the team is to manage multi-channel communications with our supporters, both inbound and outbound. The team manage emails, telephone calls and social media interactions and is part of the wider Supporter Experience Department.
The team has a very bespoke tone of voice when managing the high volume of interactions but has the autonomy to manage their own workday within guidelines. Support is second to none and we pride ourselves on having a very open communication style between all members of the team so that help is available for you to be successful in your role.
In this role you will be the first point of contact delivering an excellent supporter experience to members of the public and Alzheimer’s Society’s supporters. You will have enriching one to one conversations across different channels, including phone, email and Social Media. Through answering queries and proactively delivering exceptional levels of stewardship you will build rapport and inspire supporters and potential supporters about our work, whilst maintaining accurate system records that reflect and enhance the supporter experience.
Alzheimer's Society was named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
About you
- Comfortable communicating with a variety of people. Our interactions are varied and you will be responding to supporters who need different levels of support and therefore you will go from adopting an empathetic approach to being more upbeat, therefore a flexibility is needed.
- Able to form strong relationships with supporters but also with our internal stakeholder teams.
- Able to contribute to discussions around continuous improvement within the team.
- Be passionate about improving processes so that our supporters have the best experience.
- Think creatively with the ability to influence new ideas to support a team who take pride in wanting to excel.
Person Specification
- Excellent and professional communication skills, both verbal and written.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Animal Equality is an international organisation working with society, governments and companies to end cruelty to farmed animals. Animal Equality has offices in the United Kingdom, United States, Germany, Italy, Spain, Mexico, Brazil and India.
The Philanthropy Specialist plays a major role in meeting the organisation's ambitious fundraising goals. Responsible for major giving and grants portfolios, the Philanthropy Specialist identifies, cultivates, solicits and stewards financial support from generous individuals and granting bodies.
With a proven track record the successful candidate will network with key stakeholders, present compelling communications and generate significant funds. In turn, these funds will enable Animal Equality to achieve its ambitious financial targets and carry out its crucial campaigns to meaningfully transform and save the lives of farmed animals.
General Responsibilities:
- Oversee a dedicated portfolio of donors and prospects
- Proactively build our supporter base
- Increase demand for farmed animal philanthropic giving
- Inspire loyalty to the cause
- Meet and exceed annual income targets in support of our vision
- Oversee the organisation of supporter events
- Implement a strategic fundraising strategy
- Cooperate with others
- Manage records and reporting
Individual Attributes Required:
- Outstanding interpersonal skills: with strong relationship management, negotiation and influencing skills, communicate with senior individuals with passion and energy. Devise creative solutions to strengthen new and existing relationships, tailoring engagement approaches to maximise giving impact.
- Target-driven: with a keen eye for detail and a results-focused mindset, measure and closely monitor financial outcomes. Conduct robust research so as to anticipate and mitigate potential challenges.
- Resilience: work under pressure, managing competing priorities and adapting accordingly. Problem-solve and think innovatively to deliver against targets. Show outstanding emotional intelligence, with an ability to network and negotiate effectively.
- Gravitas: entrepreneurial and highly motivated, tailor communications to your audience.
- Professionalism: proficiently adept at cultivating and nurturing trusting relationships with diverse supporters, institutions, and team members whilst upholding the highest standards of professionalism and alignment with the Animal Equality culture at all times.
Position Requirements:
- A minimum of five years of related work experience in major gifts fundraising or in the field of marketing and communications, preferably at a non-profit advocacy organisation.
- A proven track record of bringing in major donations of six-figure sums.
- Experience with Salesforce CRM preferred.
- A practical understanding of fundraising, GDPR and charity regulation.
- Knowledge of and proven ability to develop and implement fundraising strategies.
- Ability to maintain confidentiality.
- Excellent organisational skills and attention to detail.
- Comfortable presenting professionally.
- A positive attitude, excellent interpersonal skills, effective communication, and the ability to work cooperatively with others in a team-oriented work environment.
- Ability to work additional hours, as needed, to meet deadlines, travel occasionally and manage workflow.
- Professional appearance and adherence to a vegan lifestyle.
- Commitment to the objectives of Animal Equality.
- You will be required to travel to London once per month at your own cost.
Salary and Benefits:
Salary band £37,000-£40,000, depending on experience. This is a remote working opportunity (UK-based candidates only).
- Personalised Employee Assistance Program (EAP): an Animal Equality--funded benefit that offers employees, supporters and volunteers confidential counselling and advice on a wide range of work and personal issues. The program offers several services, such as a 24/7 confidential helpline and expert Cognitive Behavioural Therapy.
- Flexible hours, with the option to start between 8am-10am and finish between 4pm-6pm.
- Able Futures Support: The service is a nine month, practical and confidential support service for employees whose circumstances or mental health may impact their wellbeing or work. Employees can work with a mental health professional to deepen their understanding of how their mental health may impact them and will build coping skills and resilience to thrive at work.
- Gifted yearly stipend to access learning and development resources, to help employees further grow their personal and professional skills.
- Monthly stipends for employees to enjoy a vegan lunch at the Animal Equality monthly meetups.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: Friday 24th May 2024.
Animal Equality is an equal opportunities employer; we welcome applications from all suitably qualified persons, regardless of their race, sex, disability, religion, sexual orientation, gender identity or expression, or age. We are especially keen to encourage applications from: individuals who are Black and / or of the global majority; people with disabilities; and lesbian, gay, bisexual and transgender people. We are also proud to be a Disability Confident Employer and we will endeavour to accommodate any reasonable adjustments that individuals may require throughout the application process.
Animal Equality is a registered charity (England and Wales), no. 1168309.
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Bipolar is one of the biggest health challenges of the 21st century, there are over a million people living with bipolar in the UK alone. Millions more of their friends and family are also affected. Bipolar UK are meeting this challenge through peer support, lobbying and research, improving on information, resources and tools to not only help anyone affected by the condition, but to live well and thrive.
Bipolar UK is a rapidly expanding charity with big plans to grow its income and impact over the next five years. We are looking for ambitious and talented individuals who will maximise the opportunity presented by the Bipolar Commission and key strategic relationships. We are looking to grow our network of in-person groups, maximise the impact of our expanding online resources and generate increased income and support from charitable trusts, key partnerships, commissioned income, individual givers and major donors.
Our Part-Time Fundraising Officer will support the organisation's fundraising joining a high performing team of fundraisers.
Job deliverables:
- Identify and maximise opportunities to raise unrestricted and restricted funds from small trusts and other funding bodies to ask for grants up to £10,000
- Plan, prepare and write compelling applications for funding
- Build relationships with trusts, foundations and other funding bodies that help Bipolar UK secure long-term funding and support
- Achieve income targets that support Bipolar UK’s strategic service delivery goals
- Keep accurate records on Salesforce CRM
- With the Trusts Manager, develop our ‘thank you’ processes and donor stewardship programmes
- Create reports and updates for donors that bring to life the impact of their support
- Meet regular deadlines and manage your own workload
- Develop excellent working relationships across Bipolar UK
- Develop and maintain your knowledge of the charity sector and fundraising environment, to keep up to date with changes
- Be administratively self-supporting
- Understand and empathise with the beneficiaries and portray them (and the work of Bipolar UK) with sensitivity and accuracy
- Undertake any other duties that are relevant to the job as requested by the Trusts Manager and the CEO
- Work closely with other members of the fundraising team including the Partnership Development Manager and Strategic Partnership Manager, and collaborate on tasks and projects where applicable
For a full list of skills and expereince required for the role, or for details on how to have an informal discussion before applying with our Trusts Manager. Please download the Job Description and Person Specification.
Bipolar UK will make sure that people are judged on their ability and potential, not on their background and situation. We will seek to treat people fairly, regardless of visible and non-visible differences such as mental health, health, gender, race, nationality, ethnic or national origin, religious beliefs or practices, political beliefs, sexual orientation, gender reassignment, disability, age, family/marital status, social background, pregnancy or potential pregnancy, caring responsibilities, spent criminal convictions or trade union affiliation.
We appreciate that these differences will contribute to diverse experiences of life, attitudes, values, and ways of thinking and communicating - and that these different perspectives can make a valuable contribution to our work.
All roles are subject to a DBS check and references.
The client requests no contact from agencies or media sales.
Corporate Partnership Senior Officer
(England South)
£36,629 per annum (pro rata for part time hours)
(Ref: SUS4238)
Full Time 37.5 hours per week – happy to talk flexible working
Base: Hybrid working, with home based in Southwest region and expectation of two days a fortnight in Bristol Hub
About the role
This is an exciting opportunity to join Sustrans as part of the Philanthropy and Partnerships team, using your skills and experience to grow the corporate partnerships programme and secure support from new corporate supporters.
As the Corporate Partnerships Senior Officer, you will lead on securing new six figure multi-year corporate partnerships. You will develop partnership proposals and deliver compelling pitches to secure the support of new corporate partners. You will manage aportfolio of corporate partnerships, providing excellent stewardship, identifying innovative ways to maintain and grow the support received annually.
You will work closely with colleagues to maximise long-term income opportunities to support Sustrans strategic priorities.
We offer true hybrid working, a flexible mix of working from home and occasional travel to a nearby office hub.
About you
You should have proven experience of securing six figure income from new corporate partners as well as delivering outstanding partnership stewardship to grow the portfolio of corporate partners.
We also ask that you are experienced in working autonomously to achieve fundraising targets, managing a dynamic pipeline of new business opportunities and writing and pitching persuasive partnerships proposals
You will be skilled in prospect researching, utilising your own networks to engage new corporate partners along with excellent written and communications skills, and IT skills including CRM systems
We ask you demonstrate your knowledge of regulatory framework including CiOF Code of conduct and Fundraising Regulator
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
28 days’ leave per annum plus bank holidays for full-time working
Ability to buy an extra week of annual leave (pro-rata for part-time staff)
Staff volunteer days
24/7 free, impartial and confidential support service
We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
Bike, computer and season ticket loans
Discount benefits
London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
Death in Service benefit – 3 x annual Salary
Family Friendly
Enhanced maternity and paternity pay
Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
Closing date for the receipt of completed applications is 23:59, 05 May 2024.
Face to face interviews will take place during the week commencing 13 May 2024
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)
Remote working with regular travel to the West Midlands and London as required
Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.
You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.
Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:
· Raising awareness
· Supporting those affected by sepsis
· Educating health professionals
· Lobbying political organisations for better sepsis and severe infection care
Key Responsibilities
1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.
2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.
3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities.
4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.
5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential
6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.
7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.
8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.
Day to day activities will include:
1. Managing an inbox and replying to enquiries in a timely and professional manner
1. Problem solving for fundraisers – finding the optimum way they can achieve their goals
2. Support the Event Team Lead with sending out merchandise
2. Download Giving reports and send thank yous to donors and fundraisers
3. Record Supporter details on CRM
4. Cover for holiday periods and manage an inbox in their absence
To be successful in this role you will have:
1. Experience of working in fundraising in a UK registered charity
2. Experience of donor relationship management using a fundraising CRM.
3. An understanding of community fundraising.
4. A proven track record of working effectively in a team.
5. Excellent communication, presentation and organisational skills.
6. The ability to prioritise diverse workloads and meet shifting demands.
7. Flexibility to work evening and weekends as necessary and travel when required.
8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.
The client requests no contact from agencies or media sales.
Job description
The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.
CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.
We are seeking a Fundraising Coordinator (Individual Giving) to join our small but dynamic Fundraising team.
The role requires excellent donor care and stewardship skills. All forms of communication will be required including the proactive use of digital channels such as the website and social media platforms.
The Individual Giving Fundraiser will play a vital role in increasing income from our existing supporters. You will support donor acquisition as well as taking the lead on retention of our supporters across multiple channels including cash appeals, regular giving, lottery and in celebration giving. The role will also support the Head of Income in the delivery of a legacy and major donor program.
You will develop and deliver excellent stewardship programmes that drive retention by deepening audience understanding of the challenges that people affected by cleft face and the impact that their donations make. Using data and insight, you’ll deliver compelling campaigns, with people affected by cleft right at the centre. You’ll use creative tools and techniques to demonstrate impact and inspire future action.
The ideal candidate is a creative and confident communicator who shares our values and our staff team’s dedication to supporting the UK cleft community.
How to Apply
Please read the Recruitment Pack in full and then complete the online Application Form linked within. For safeguarding reasons, we are not able to accept CVs.
Applications close: Monday 13th May at 12.00 (noon)
Interviews: Thursday 23rd May (via Zoom)
Start date: ASAP
The client requests no contact from agencies or media sales.
Join Us in Transforming Lives!
Are you passionate about making a real difference in the world? Do you thrive on building meaningful relationships and securing vital funding for impactful projects? If so, we have an exciting opportunity for you to join our team as a:
Senior Philanthropy and Research Officer
Key Highlights:
- Salary: £33,000 - £35,000 per annum
- Location: Remote/London
- Working pattern: Full-time, 35 hours per week, with occasional evening/weekend activities
- Flexibility: Enjoy the benefits of a hybrid working model, combining office-based and remote work opportunities
Why Join Us?
- Make a tangible impact: Your efforts will directly contribute to securing vital funding for our projects, helping to transform the lives of individuals with autism.
- Collaborative culture: Join a supportive team where collaboration is encouraged, and your ideas are valued.
- Career development: We are committed to helping you grow and succeed, with opportunities for training and progression.
What You'll Be Doing:
- Engaging with mid-value major donors and small trusts and foundations to secure crucial funding, ensuring the successful achievement of personal and team income targets.
- Managing and nurturing existing donor relationships, providing exceptional stewardship and ensuring continued support.
- Leading the development and implementation of a robust Prospect Research strategy to identify potential funders and build a strong pipeline of opportunities.
- Playing a key role in cultivating and stewarding prospective donors, fostering meaningful relationships and driving income growth for the team.
- Collaborating with operational colleagues to develop compelling cases for support and inform fundraising strategies.
Why You'll Love Working With Us:
- A dynamic and inclusive work environment where your contributions are recognised and celebrated.
- Opportunities to attend and support first-class special events throughout the year.
- The chance to be part of a dedicated team committed to making a positive difference in the world.
Join Our Mission: At the National Autistic Society , we are dedicated to transforming the lives of individuals with autism by providing vital support and raising awareness. Join us in our mission to create a world where everyone is understood and accepted, regardless of their differences.
Essential Criteria:
- Excellent communication skills, both written and verbal, with the ability to inspire through compelling storytelling.
- Strong planning, project management, and time management skills, with the ability to prioritise workload effectively.
- Proven experience in the fundraising sector, with knowledge of trusts/foundations and major donor fundraising.
Apply Now: If you're ready to make a meaningful impact and advance your career in the world of philanthropy, we want to hear from you! Click the apply button now to join our team and help us change lives for the better.
National Autistic Society is an equal opportunity employer and welcomes applications from all backgrounds.
Be part of something extraordinary. Apply today.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a Philanthropy Executive to join our Fundraising Partnerships team.
Please see below for more information on what just might be your future role.
About You
Are you a passionate Philanthropy Relationship Executive who is motivated to make a real difference for the Armed Forces Community? Help for Heroes is seeking someone to be an integral part of the small, dynamic and supportive Philanthropy team at Help for Heroes.
You will have: A flexible working approach. A skilled communicator with excellent written and verbal skills. Experience of relationship-led fundraising with an understanding of donors’ motivation to give.
About the Role
The ideal candidate will provide excellent administrative and operational support to the Philanthropy team, including specific well-written copy for fundraising collateral, engaging thank you letters, impactful cases for support.
Identify, generate, develop and grow a portfolio of major donors, contributing to an agreed income target.
Your role will be varied, responsible for supporting the Philanthropy team to generate, develop and grow income from a portfolio of major donors through positive and impactful relationships and excellent stewardship. You will be a team player, able to efficiently manage and prioritise your time.
About the Team
A key member of the Philanthropy/High Value Partnerships team actively securing donations and building long term partnerships from high-net-worth individuals.
About Us
Help for Heroes believes those who serve our country deserve support when they’re wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds. The Charity helps them, and their families, to recover and get on with their lives. It has already supported more than 26,500 people and won’t stop until every wounded veteran gets the support they deserve.
Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.
You’ll be responsible for managing the legacy and in memoriam (in mem) marketing programme, including annual budget proposals and analysis. You’ll promote legacy and in mem giving to both internal and external audiences, using a variety of techniques and media, including direct mail, telemarketing, digital, national events and internal cross-team working
Reporting into the Legacy Manager, you will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month.
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days.
About You:
Having previously worked within a direct marketing team within the charity sector, you’ll have experience project managing campaigns with external agencies and internal stakeholders utilising a variety of fundraising channels such as digital, email, social media, direct mail, and telemarketing.
You’ll also have gained experience using Dynamics 365, Raisers Edge or a similar database.
About The Role
- Lead on the planning and implementation of legacy and in mem fundraising portfolio, managing marketing campaigns from initial brief through to post campaign analysis.
- Develop and maintain sustainable relationships with in mem supporters and legacy prospects in local communities, with the support of community fundraising managers and local volunteers – keeping these supporters at the heart of your work to to maintain and increase their support through excellent stewardship.
- Prepare and administer correspondence and relevant paperwork and ensure maintenance for full and accurate database (D365/First Class) records, analysing financial and non-financial data to monitor and improve engagement and customer service performance.
- Proactively keep abreast of competitor activities, new initiatives and sector trends.
- Effectively plan and execute legacy events around the country, with the aim of motivating supporters to consider leaving a gift in their Will.
Please see the job description for more detail
About Us:
St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The purpose of the role is to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager is responsible for shaping and delivering the end-to-end experience of existing supporters as well as attaining new supporters.
Reporting to the Director of Income Generation and leading the Individual Giving Team, the post holder will work closely with colleagues across the fundraising and marketing teams to; create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam giving) lottery and raffle and other income streams associated with individual giving. The post holder will be working to and reporting on ambitious income and expenditure targets and ensuring that supporters have a positive experience of the charity.
The postholder will lead a Donor Administration Manager to deliver on a positive donor/supporter experience with the aim of retention of current supporters for the long term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of a baby.
Key Responsibilities:
· Design, develop and implement a cohesive supporter journey strategy focussed on supporter needs and continuous re-engagement
· Champion best practice and stewardship with individual supporters
· Grow one-off donations and regular gifts and maximise the acquisition of new supporters through direct mail and digital marketing
· Co-ordinate all communications and messaging targeted at existing supporters
· Measure performance against campaigns and appeals
· Lead on marketing and communications around Legacy giving and the Legacy and In-Memoriam supporters journey
· Lead on other forms of individual giving income streams such as the lottery or raffles, horizon scanning for new opportunities
· Ensure that CRM data is used effectively across the charity
· Ensure that GDPR policies and procedures are regularly reviewed and updated and adhered to across the organisation
· Support data benchmarking, prospect research and audits as required
· As part of a new organisation-wide approach, identify and embrace new digital opportunities, trends and technologies in relation to supporter experience and direct marketing
Individual giving, core fundraising activity
· Plan, organise and deliver a broad range of ongoing and specific fundraising campaigns and activities
· Regularly review campaign deliverables to ensure targets are on track or adjustments are put in place to mitigate any shortfalls etc
· Regularly report back to the Director of Income Generation on plans and activities
· Lead and manage the Supporter Journeys mapping and implementation programme across a range of channels and products
· Identify and develop key audience segments, in conjunction with the marketing team
· Proactively keep up to date with new trends, technologies and opportunities in relation to supporter experience and direct marketing
· Develop peer networks across the sector
· Responsible for budget management and financial approvals
· As part of ongoing annual operational planning, monitor income and expenditure and draw up relevant departmental budgets
Research & Service Development
· Identify individual giving trends and use this knowledge to continually develop new products for the charity
· In line with GDPR and complying with all legislation and the Code of Fundraising Practice: ensure fundraising and campaigns are insight-led and focused on long-term growth
· Oversee the compliance of third party agencies to ensure activity is carried out in line with the values of Life, the Fundraising Code of Practice and the law
· Input fully into the wider fundraising strategy by working closely with fellow managers and the team as a whole
Information Management
· Ensure data and information systems are up to date and provide an accurate picture of supporter segmentation, communications, preferences, permissions, requests, gifts and pledges
· Create regular and detailed reports to monitor individual giving performance against campaigns and targets
· Support the maintenance of the database to ensure records are updated, procured and implemented.
Personal and People Development
· Ensure personal continuing professional development is maintained, including attending relevant internal and external development training and workshops.
· Ability to manage own objectives and areas of responsibility within charity projects to ensure deadlines and financial targets are met.
· The post holder will be expected to liaise within the team and with key stakeholders as well as supervising specific projects and campaigns.
Line management responsibility for the Fundraising Insight & Database Officers, providing day to day management support, appraisals and objective setting, as well as working with these postholders on their own personal and career development.
The client requests no contact from agencies or media sales.
Remote 30 hours per week - flexible working hours throughout the week
WHAT WE DO:
The Lake District Calvert Trust is a charity that challenges disability through outdoor adventure. We provide fun-filled outdoor adventure for all, with our adapted equipment and specialist knowledge, offering an experience like no other to people with disabilities, their friends and family.
We are a small team who are passionate about people achieving their potential using the challenge of adventurous activities in the countryside in order them to develop, change perception and make positive and lasting changes to their lives.
Our vision and values are people focused, it is important that we focus on our people and continue to make Calvert Lakes an amazing place to work.
ABOUT THE ROLE:
The role is essential to delivering the charities income targets for Trusts and Foundations and developing long term relationships. In addition, the post holder will support the Head of Income Generation with approaching, reporting, and maintaining Trust and Foundation relationships for major appeals.
he Fundraising Officer will work as part of the Fundraising team and focus on delivering income targets from trusts and foundations. The role is responsible for growing LDCT’s trust and foundation income by increasing the amount and longevity of funding from current supporters, as well as building a portfolio of new trusts and foundations through research, maintaining a pipeline of prospects, updating the Funding Matrix and making successful applications. Building good relationships with new funders including regular reporting, as well as good stewardship of existing funders, is an important part of the role.
KEY ACCOUNTABILITIES
- Delivering on fundraising priorities and targets for trusts and foundations income, including our current and future major appeals.
- Researching, identifying, and prioritising appropriate trusts and foundations to maintain and convert a pipeline of new, prospective trusts and foundations.
- Working with colleagues across the organisation to help shape projects for funding and creating strong Cases for Support to ensure effective applications.
- Writing and submitting high quality targeted funding applications.
- Maintaining an effective stewardship programme for trusts and foundations including appropriate accurate records, ensuring the fundraising e-Tapestry database is kept up-todate and that fundraising income is processed efficiently with timely thank you letters and acknowledgements.
- Managing relationships with existing and new funders to encourage maximum funding, multi-year funding awards and repeat funding.
- Monitoring outcomes, updating the Funding Matrix and producing timely reports and information as required externally by funders and internally for Management reporting.
- Promoting the support of funders through press releases and social media posts.
- Adhering to standards of fundraising best practise as set out in the Institute of Fundraising’s Code of Practise and ensuring all activities comply with relevant Data Protection obligations and any other legislation
Contract - Permanent - following 6 months probation
Hours - Part time - 30 hours per week - Remote - hours can be worked flexibly throughout the week.
Holidays 33 days per year (26.5 days for 4 days per week)
Please contact us for further infornation or to request an applicaiton pack.
The Trusts & Philanthropy Fundraising Manager role is a vital part of this vision and your excellent writing skills and relationship building will help us achieve our ambitions.
Working closely within our friendly and results driven Trusts and Philanthropy team, you will manage your own portfolio of charitable trusts and support the developing major donor and statutory funding relationships as required. You will be helping us Beat Macular Disease by talking with funders and writing bespoke funding applications for support services, medical research and core costs. Diligently recording all relationships information and communications on our database.
We are looking for someone who:
· Knows their Stuff when it comes to excellent written communication skills to produce content that is inspiring, concise and informative, someone who can…
· Make It Happen by working proactively under their own initiative, and finally someone who…
· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.
Does this sound like you? If so, we would love to hear from you and chat about this role in more detail.
This role is primarily remote, with regular travel to our Andover offices.
As part of the interview process, you will be required to complete a written assessment.
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease – as recognised by our inclusion in The Sunday Times Best Places to Work 2023 list.
We offer flexible working options, 26 days annual leave, rising to 27 after one years’ service, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution.
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to Beat Macular Disease for all we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
The client requests no contact from agencies or media sales.