System administrator manager jobs in bexley, greater london

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

Why work for us?

This role is dynamic and challenging, offering a chance to leverage your technical expertise in a way that makes a real difference. You'll be at the forefront of our IT ServiceDesk, ensuring seamless and efficient use of O365 across the organization.

It’s an excellent move for your career development. You’ll have the opportunity to work with a diverse team, solve complex problems, and contribute to impactful projects. The role is crucial for our mission, as your work will directly support our efforts to tackle global poverty and social injustice. Your contributions will help ensure that our systems are robust, our staff empowered, and our operations running smoothly.

If you’re passionate about technology and looking to take your career to the next level while making a meaningful impact, this is the role for you!

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The candidate should possess a strong technical background with extensive hands-on experience in managing and supporting Office 365 environments. They should be proficient in troubleshooting and resolving issues related to Office 365 applications, including Exchange, SharePoint, Active Directory, Teams and the use of an IT Ticketing System. Additionally, familiarity with hardware support and the ability to manage and maintain Windows operating systems is crucial.

We are also looking for someone with excellent communication skills, both written and verbal, as they will need to interact with various stakeholders and provide clear, concise support. A proactive approach to problem-solving and the ability to work independently and as part of a team are also essential qualities for this role.

By focusing on these key attributes, we can ensure that we find the right individual who will thrive in this position and contribute positively to our team.

About the role

The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install and configure computer systems, diagnose hardware/software faults and solve technical application problems, either in person or via remote connections.

It is therefore essential that applicant is aware this role requires wide range of O365, systems and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.

The main areas of responsibility will be:

· O365 Apps

· SharePoint and Teams administration and support

· Azure and Active Directory maintenance

· Service Desk and General IT support

· Cyber awareness and action

· Documentation and Governance

· Automated deployment of software applications, security patch management and end-point         

         configuration.

· Business system implementations

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here). 

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR team. We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: 22/08/2025

Interview date: 01/09/2025

18-Month Fixed Term Contract
Salary: £78,181 + Excellent Benefits
Location: London / Hybrid Working
Sector: Not-for-Profit

About the Organisation

Our client is a large, complex organisation operating in the not-for-profit sector, with a diverse portfolio that includes investment management, grant funding, housing services, and pension scheme administration. With an annual income exceeding £100 million, the organisation is undergoing significant transformation to modernise its finance systems and improve service delivery.

The Finance department operates as a shared service across multiple entities, supporting strategic decision-making and ensuring financial sustainability. The team is currently engaged in a major transformation programme, including system upgrades and process improvements. This interim role has been created to allow the Head of FP&A more time to focus on this transformation. The Deputy will focus on BAU.

The Job

This is a senior interim leadership role within the Financial Planning and Analysis (FP&A) function. As Deputy Head of FP&A (Finance Business Partnering), you will:

• Lead a team of five Finance Business Partners, ensuring consistent and high-quality financial support across the organisation
• Oversee budgeting, forecasting, and management reporting processes
• Drive improvements in reporting tools, templates, and processes
• Support the Head of FP&A and collaborate with other senior finance leaders
• Lead on business-as-usual change initiatives, including internal audit actions and risk mitigation
• Act as a senior finance representative on project boards and steering groups
• Promote financial accountability and literacy across the organisation

You'll play a key role in embedding a culture of strategic insight, operational excellence, and continuous improvement.

The Person

You'll be a qualified accountant with significant post-qualification experience in financial planning and analysis. You'll bring:

Essential Experience:

• Leadership of finance business partnering
• Expertise in budgeting, forecasting, and management reporting
• Proven track record of process improvement and problem-solving
• Experience developing and motivating teams
• Strong understanding of financial systems and data structures

Essential Skills:

• Advanced Excel and data manipulation skills
• Strong analytical and presentation capabilities
• Excellent interpersonal and influencing skills
• Ability to communicate financial information clearly to non-finance audiences
• Organised, proactive, and resilient

Desirable:

• SAP experience
• Advanced Excel modelling
• Experience with financial planning tools
• Knowledge of charity finance and SORP (not essential)

What's in it for you?

• Salary: £78,181
• Non-contributory pension (8%-15% depending on age)
• 28 days annual leave + 3 additional gratuity days
• Flexible working and strong work-life balance
• Inclusive and collaborative working environment
• Opportunity to lead through change and make a meaningful impact

What to Do Next

If you're a strategic finance leader looking for a rewarding interim opportunity in a purpose-driven organisation, we'd love to hear from you.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. We’re one of the largest student-led organisations in the UK and a charity with over 52,000 members. With a staff team of more than 120, a range of services including advice, sports, representation, volunteering and an annual turnover of more than £16m, we’re a growing organisation making impact for our members. 

We are seeking a Project Coordinator (Prevention and Intervention) to work alongside the wider Advice & Wellbeing team, and be responsible for engaging inactive students in the Active Bystander programme; helping us to achieve our goal of supporting and developing a vibrant and inclusive community of students. This role forms a key part of our Advice & Wellbeing team. The team aims to promote the interests and welfare of students at UCL during their studies, and through our sector-leading Active Bystander Programme we deliver an outstanding proactive intervention initiative that is peer-led and student driven, and promotes a vibrant and inclusive student community.

The role is a full time and permanent contract. This role is also a hybrid working role, where 40% of the role will be on campus based.

Job description

Have you got previous experience of coordinating projects and/or programmes? Have you got previous experience of delivering training? If the answer is yes, then we want to hear from you.

Our ideal candidate will be responsible for coordinating the programme, as well as inducting and training our student workshop leaders. The right candidate will conduct regular stakeholder engagement exercises to garner feedback, ensure quality of training and inform the future development of the programme. The successful role holder will also work effectively with Union, UCL and external teams, including departmental and faculty staff, Student Support and Wellbeing, Accommodation, Casework & Regulations Team, Crime Prevention & Personal Safety Team, to promote the programme, seek information/assistance, and make appropriate referrals and signposting where necessary.

How To Apply

Please apply directly on our website. 

Applicants should note that CVs will not be accepted and that the statement of support for application should address the selection criteria in the person specification and outline your reasons for applying.

Interviews will take place on 3rd, 4th or 5th September 2025.

Key responsibilities of the role:

• Manage the day to day import of supporter data from external sources into the organisation’s CRM (Raiser's Edge), ensuring timely and accurate data processing
• Contribute to the delivery of high quality data services by preparing and executing data checks, addressing quality issues, and maintaining compliance with GDPR and internal policies
• Support the development and maintenance of data import routines
• Collaborate with internal teams to understand their data needs and provide efficient, user-focused support
• Assist with global changes and structural updates to the database, supporting broader data improvement projects
• Produce data selections and queries in Raiser's Edge to support campaigns, communications, and reporting
• Document new processes and contribute to the continuous improvement of data procedures
• Support financial reconciliation and reporting through accurate data recording and communication with the Finance team
• Promote best practices across the organisation in the use of data systems and protocols

Ideal candidate profile:

• Prior experience working within a charity or not-for-profit environment
• Proven experience of working with Raiser's Edge, with strong familiarity in managing large data sets and bulk import processes
• Knowledge and/or experience with Import-o-matic or similar data import tools (desirable)
• Strong understanding of data protection principles, including GDPR compliance
• Excellent attention to detail and a proactive approach to problem-solving and process improvement
• Confident communicator with the ability to collaborate across departments and support non-technical users
• Organised and able to manage multiple tasks in a fast-paced, growing team

Location: London - Hybrid working available

Duration: Initial 3 month contract (high opportunity to extend)

Salary: £16 per hour

Working hours: Full time - 35 hours per week

This vacancy is being actively shortlisted so early applications are encouraged.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Support young learners as a Spanish Teaching Assistant: Join Latin American House (LAH) and its Spanish Saturday School!

Are you enthusiastic about working with children and supporting their language development in a fun environment? Do you want to be part of a vibrant, community-led organisation thatcontributes to the integration, social inclusion and wellbeing of Latin American families and other commuities in London?

LAH invites you to play a key supporting role at our award-winning Saturday Spanish School, inspiring a lifelong love for the Spanish language.

About LAH: We are a community-led organisation driven by and for Latin Americans in the UK. We focus on supporting those in our community, and other Spanish and Portuguese-speaking migrants in London, who face the greatest challenges, individuals in low-paid or insecure work, older adults, and those navigating barriers to social protection without the skills or knowledge to access essential support systems.

About our Saturday Spanish School: Our Saturday Spanish School offers a vibrant, immersive space for children aged 5–12 to explore and strengthen their Spanish language skills. Tailored especially for Spanish-speaking families, the curriculum helps children build confidence in their heritage language through fun, interactive activities. At the same time, we warmly welcome learners from all backgrounds, creating a multicultural environment where language learning happens naturally through play, creativity, and meaningful social connection.

LAH obtained the National Resource Centre for Supplementary Education (NRCSE) Quality Mark at the Advanced Level in 2023.

About the role: As a Saturday Spanish School Teaching Assistant, you will:

• Support the lead teacher in preparing and delivering interactive lessons, including setting up materials, worksheets, visual aids, and digital resources

• Promote a positive, inclusive, and respectful classroom culture

• Accurately record student progress in the designated systems, using LAH’s tools and formats, based on teacher evaluations

• Attend relevant training or induction sessions provided by LAH

If you’re enthusiastic about language education and community, and want to help shape a unique learning experience, this role is for you!

This role is split across two impactful organisations: 

Black Thrive Global (BTG) works to address the inequalities that negatively impact the mental health and wellbeing of Black communities. We embed race equity in systems change and co-create solutions alongside communities. 

Just Like Us (JLU) is the UK’s LGBT+ young people’s charity, empowering 18–25-year-olds to share their experiences in schools and improve LGBT+ inclusion through peer-led talks and ambassador programmes. 

This joint role represents an exciting partnership between two organisations committed to racial justice, LGBTQ+ inclusion and systemic transformation. 

1. Just Like Us (3.5 days/week): To support the delivery of Just Like Us’ Ambassador and School Talks programmes – including recruitment, training and coordination of young LGBT+ volunteers and engaging with schools to foster inclusive environments. 

2.  Black Queer & Thriving: There is potential for this role to expand in scope (up to 1.5 additional days per week), subject to funding. Should this occur, the role may include additional responsibilities in line with the aims of the Black LGBTQ+ Working Group and Southwark engagement priorities. Any change in working hours or duties would be discussed and agreed in advance. 

Duties and Responsibilities 

Just Like Us (3.5 days/week) 

- Support the delivery of the Ambassador Programme, including recruitment, training and retention of LGBT+ volunteers aged 18–25. 

- Coordinate and run community events for Black LGBT+ young people to support outreach and recruitment of volunteers. 

- Represent Just Like Us at events such as conferences and prides to amplify our programmes to a range of audiences. 

- Support Just Like Us volunteer recruitment drives by building relationships with university societies and volunteering services, community partners and charity partners in London and the South East. 

- Assist with the recruitment and onboarding of LGBT+ mentors. 

- Attend relevant cross-team meetings with the Just Like Us team such as the fortnightly Ambassador Recruitment meeting 

- Support with the quality assurance of school talks through observations and slide checks. 

- Assist the volunteering team with the coordination and delivery of ambassador skills workshops where needed. 

- Work with the project evaluation consultant to assist with the running of focus groups.

- Conduct exit interviews with Black LGBT+ ambassadors. 

-Support on a social action project with Black LGBT+ ambassadors in Year 3 

- Ensure all activities are inclusive, trauma-informed and aligned with principles of equity and justice. 

Please check the attachment in this advert for the Person Specification

Interview Dates: 16th-17th September 2025

Additional Information

Right to Work: All applicants must have the right to work in the UK at the time of application.

Accessibility: We are committed to ensuring our recruitment process is accessible. If you require any adjustments or support during the process, please let us know.

Start Date: We are ideally looking for someone to start from October 2025, though we are happy to discuss flexibility with the right candidate.

We’re Hiring: Charity Operations Executive
Remote (with regular team meet-ups across the UK)
Full-time, Permanent
 

About Us
Switch the Play Foundation is the UK’s only charity dedicated to helping sportspeople thrive beyond their sporting careers. As we launch our new five-year strategy, we’re growing our team to support even more people across the UK.

The Role
We’re looking for a highly organised and proactive Charity Operations Executive to help keep our charity running smoothly. From finance and governance to project coordination and data reporting, you’ll play a key role in supporting our team and mission.

What You’ll Be Doing

• Supporting day-to-day operations, HR systems, and IT
• Managing finance processes (QuickBooks, invoicing, reporting)
• Coordinating governance tasks and Board meetings
• Ensuring compliance with charity regulations and policies
• Supporting delivery of athlete services and data reporting
• Maintaining our CRM and helping track our impact

What You’ll Bring

• Experience in operations, finance, or charity governance
• Strong organisational and communication skills
• Confidence working independently in a remote team
• A passion for social impact and athlete wellbeing

What We Offer

• Flexible, remote-first working
• 25 days holiday + bank holidays + 3 days off at Christmas
• Pension, CPD budget, and tech support
• A supportive, values-led team where your voice matters

Ready to Make a Difference?
Join us at a pivotal time and help shape the future of athlete support.
 

Apply now and be part of something meaningful.

Are you passionate about supporting young people and want to help drive meaningful change? We’re looking for a proactive and organised Youth Projects Coordinator to join our dynamic Fearless team on a 12-month maternity cover contract. This is a unique opportunity to play a central role in a national youth-focused initiative that makes a real difference.

Working part-time (22.5 hours per week) in a hybrid role based out of our Head Office, you’ll support our network of Outreach Workers across the UK, build partnerships with youth organisations, and help professionals feel confident sharing the Fearless message. From delivering presentations to analysing key data and supporting our digital content, no two days will be the same.

We’re looking for someone with excellent organisational and communication skills, who’s comfortable with data, digital tools, and engaging with a wide range of stakeholders. If you're ready to bring your energy, creativity, and commitment to youth empowerment, we’d love to hear from you.

Our partner seeks a driven and astute grants finance officer to support in the financial management and monitoring of projects being implemented in Asia, Africa and Latin America. This is a newly created position, and will suit someone who is meticulous, has strong attention to detail and able to manage relationships with a number of global stakeholders.

Responsibilities

• Manage the financial transactions and entries, prepare and process income receipts and maintain accurate digital records and ensure proper filing of all financial documentation on internal systems.
• Review, verify, and process payments to suppliers and sub-grantees, ensuring all supporting documentation is complete and compliant with internal controls.
• Create and close financial grants for codes; monitor and update internal trackers for grant management; track and report balances across active grants and funding streams; and complete grant reconciliations.
• Support in the preparation of donor reports, in the implementation of donor compliance controls, and in the preparation for any donor audits.
• Lead in preparing sub-grantee agreements, and processing of cash requests.
• Support organisational and sub-grantee understanding of and adherence to polices, procedures and compliance requirements.  

Requirements

• PQ accountant with experience of working in an international organisation working across multiple countries. Strong experience of accounts processing, financial accounting and reporting, and of supporting budgeting and financial management.
• Experience and understanding of the compliance and administrative of a complex grants portfolio, including grants from institutions donors.
• Strong interpersonal skills, able to work with colleagues working globally.
• Strong communication skills, both written and oral, and a strong command of the English language.
• Able to prioritise effectively, manage a varied workload and meeting deadlines.

This is a permanent role; the candidate will need to have the right to work in the UK without requiring sponsorship. The organisation offers hybrid working with the candidate expected to be in the London office at least 2 days/week

Are you passionate about education and eager to make a difference? Join our dynamic and mission-led team as an Educational Programme Coordinator. You’ll play a vital role in delivering high-impact tuition programmes, helping students overcome barriers and reach their potential.

If you're an organised and empathetic communicator who thrives in a fast-paced environment, this role offers the perfect blend of responsibility, variety, and purpose.

What You'll Do:

• Set up and manage tuition programmes for schools and Local Authorities and charities.
• Match tutors to students based on individual needs, availability, and subject expertise.
• Act as the main point of contact for families, tutors, school/LA staff, and link workers throughout each programme.
• Review EHCPs, student profiles, and supporting documentation to understand individual learning needs and tailor support accordingly.
• Respond to new tuition referrals and gather the information needed to plan appropriate support.
• Deliver tutor induction sessions to support onboarding and prepare tutors for their roles.
• Complete Risk Assessments prior to the start of each tuition programme.
• Share lesson feedback, gather input from stakeholders, and monitor student progress.
• Report on the impact of tuition and flag any concerns or areas for improvement.
• Attend tutor interviews and liaise with the recruitment team to fill roles.
• Troubleshoot and resolve issues throughout the day to ensure smooth programme delivery.
• Attend regular stakeholder meetings and share updates on student progress.
• Refer any safeguarding concerns to the Designated Safeguarding Lead (DSL).

We’re looking for someone who:

• Communicates clearly, empathetically, and professionally with a wide range of stakeholders.
• Builds trust and maintains strong relationships through consistent, responsive, and thoughtful communication.
• Is highly organised, with excellent attention to detail and the ability to manage multiple programmes and priorities at once.
• Stays calm and adaptable in a fast-paced environment, responding to challenges with confidence and a problem-solving mindset.
• Takes initiative to resolve day-to-day issues and improve systems and processes where needed.
• Is proficient in Google Sheets, Docs, and Gmail, and comfortable learning new digital tools.
• Has a genuine interest in education and in supporting students with diverse and complex needs.
• Has experience providing administrative or operational support to a team, ideally within an educational or youth-focused setting.
• Can work from our office in Angel, London four days a week, with the option to work remotely one day per week.
• Shares our commitment to safeguarding and promoting the welfare of children and young people.

Bonus if you have:

• Experience working with children with SEND, SEMH, and EHCPs.
• Knowledge of the UK education system.
• A background in teaching or coordination.
• Experience using tracking systems or CRMs.

Benefits
What We Offer:

• A friendly, supportive team that values growth and collaboration.
• Comprehensive training and development opportunities.
• Generous benefits package, including:
  • 26 days of annual leave (plus Bank Holidays).
  • Private health insurance with dental, physiotherapy and mental health support.
  • Discounted gym memberships
  • Enhanced parent policies.
  • Regular team socials, events, and celebrations.
  • Workplace Pension
• Salary: £24,000 - £27,500

About Us:

At Tutors Green, we believe every student deserves access to high-quality education—regardless of their background or circumstances. For over ten years, we’ve worked closely with schools and Local Authorities to deliver personalised tuition programmes that help disadvantaged pupils build confidence, overcome barriers, and achieve their academic goals.

We currently partner with over 100 schools and multiple Local Authorities across the UK. Our tutors support students with a wide range of needs, including those with SEND, SEMH, and EHCPs, and our team is committed to providing compassionate, impactful support where it’s needed most.

It’s an exciting time to join Tutors Green.

Demand for our services has grown rapidly, our internal team has doubled in size, and we’re working with more students, schools, and charities than ever before. As we continue to scale nationally, we’re looking for dedicated individuals to help us deliver life-changing education to the young people who need it most.

An Enhanced DBS check is required for this role, in line with our Child Protection and Safeguarding procedures. If you do not currently hold one, we will process this for you as part of the pre-employment checks.
 

Applications close on Friday 8th August. 1st stage interviews start immediately. Final stage interviews start in the week beginning Monday 21st July in our offices in Angel. Apply early to avoid missing out.
 

As part of our recruitment process, online checks on public profiles may be conducted in line with data protection laws. We ensure all checks are fair, non-discriminatory, and free from bias based on protected characteristics. Applicants are encouraged to maintain professional online profiles.

By applying, you consent to Tutors Green storing your personal details in our secure, GDPR-compliant database. We respect your privacy and will use your information solely for recruitment purposes. 

Open Age is seeking a passionate and experienced Project Coordinator to lead our unpaid carers service for people aged 50+ in Westminster and Kensington & Chelsea.

We’re looking for someone who understands the challenges of the caring role, has experience in developing and delivering engaging activities with participants, and is confident in capturing outcomes, gathering data, and producing high-quality monitoring reports. You’ll be highly organised, flexible, and responsive in your approach, with the ability to manage competing demands effectively.

This is a part-time role (28 hours per week) offered on a short-term contract of up to six months (end date 31st March 2026) with the possibility of extension subject to funding. The salary is £29,000 per annum pro rata. The successful applicant will be required to undergo an enhanced DBS check.

Closing Date: 17th August 2025

Interviews: 22/26/27th August 2025

To apply for this position, please submit your CV and cover letter, outlining your suitability for this role (no longer than two pages). CV’s without covering letters outlining your suitability will not be considered.

About Open Age:

Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. From boxing to ballet, baking to AI - Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution

Hybrid working, offering a flexible combination of office and home-based working.

Access to the Cycle to Work Scheme through salary sacrifice.

We are London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

• Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

• Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

• Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

• Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

• Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

• Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

• Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

• Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

• Escalating risks promptly and appropriately.

• Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

• Contributing to the design of monitoring and reporting processes.

• Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

• Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

• Providing reports and/or data on trends, compliance, and quality.

• Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

• Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

• Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

• Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

• Support the development and/or updating of content for information systems.

Maintain expertise and insight

• Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

• Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

• Advise managers on recent developments in field of work.

• Undertake research and analysis in field of work.

Contribute to team

• Be an active member of the Quality Team, identifying opportunities for your own development.

• Provide regular updates to the Quality Manager regarding partners quality and processes.

•  Contribute to the good and efficient working of the team in delivering against the business plan.

•  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

•  Compliance with LCALC policies and procedures, including health and safety.

•  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

• To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

•  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Tabard Court Service Tower Hamlets.

£29,209.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Tabard Court is a mental health supported accommodation for individual with significant offending histories. You will work within a multi-disciplinary team, providing support to customers with a range of mental health needs - emotional, social, physical or domestic -, who have had contact with the Criminal Justice System. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality evidenced based care and risk management strategies working closely with clinical colleagues. You will have a thorough understanding of the principles of recovery, be highly motivated and committed, making a significant contribution to the development of the service and building on your previous experience and skills in the fields of mental health and/or criminal justice system.
The post holder will facilitate the liaison between Tabard Court and mental health services in the area and work flexibly to respond to emerging needs and effectively address the needs of the customer case load.
This role will include shift working including: every other weekends, early shifts (8am start) and late shifts (until 10pm).

What you'll do:

* Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
* Lead on an area of specialism (e.g. ETE, health and wellbeing) and build partnerships and develop internal and external opportunities for service-users in this area
* Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
* Conducting regular key work sessions that are innovative and engaging in order to develop and achieve goals
* Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
* Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
* Providing support with daily living activities, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
* Develop and maintain links with all key agencies and service providers in the local community
* Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
* Develop knowledge around the local mental health system to ensure customers receive the best treatment available
* Empower customers to ensure they receive the service and benefits they are entitled to
* Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
* Adhere to Look Ahead's Policies and Procedures
* Engage in learning and development activity to increase knowledge and skills

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm, dynamic, friendly presence and open behaviour
* Is non-judgemental with the ability to cope with challenging behaviour and demonstrates a positive attitude to risk management.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

For a full job descritpion please see our website.