System change lead jobs

About Bright Futures UK

Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group programmes including hospital workshops, industry events, and advocacy actions initiatives. Working in close partnership with hospitals, families, and other services, we ensure that children and young people experiencing health-related challenges are not left behind.

Role Overview

This is a key role in the delivery of our online personalised programme. The Senior Coordinator will oversee the children and young people referral pathway, acting as the first point of contact for new referrals and guiding children, young people, and their families, educators, or hospital contacts through every stage of the onboarding process.

You will be responsible for gathering detailed and sensitive information about each young person’s health, education, and wellbeing, to ensure the support they receive is tailored, appropriate, and trauma-informed. Maintaining accurate and comprehensive records is a central part of this role. You will also line manage the Personalised Programme Coordinators, work closely with the wider Programme and Volunteer Teams, and play a key role in external outreach and stakeholder engagement.

Key Responsibilities

Referral and Programme Oversight

• Act as the lead contact for all incoming referrals, including those from hospitals, statutory services, community organisations, and families
• Hold safe, compassionate, and confidential conversations with CYPs to understand their needs and gather relevant information around education, physical health, and mental wellbeing
• Ensure all referral documentation, risk assessments, consent forms, and safeguarding procedures are completed to a high standard and in line with organisational policy
• Maintain strong working relationships with referral partners, providing updates and sharing appropriate feedback
• Oversee the matching of referred CYP to suitable volunteers in collaboration with the Volunteer Senior Coordinator
• Monitor programme delivery through regular check-ins with Personalised Programme Coordinators to provide support and identify emerging risks or additional needs
• Liaise with internal colleagues to escalate safeguarding concerns and ensure support plans remain up to date
• Contribute to the development of our personalised support model, helping us adapt and evolve our offer based on the needs of our community

Team Management and Coordination

• Provide day-to-day line management and supervision to the Personalised Programme Coordinators
• Delegate tasks effectively and oversee the coordination of team workloads and timelines

Stakeholder Engagement and Promotion

• Promote Bright Futures UK’s personalised programme offer to relevant professionals and services
• Represent the organisation at external meetings, events, and forums
• Work with the Communications Team to ensure referral resources and information materials are accessible, clear, and up to date

Monitoring, Evaluation, and Administration

• Maintain accurate records using our CRM systems (Better Impact and Asana), ensuring compliance with GDPR and safeguarding standards
• Support ongoing monitoring and evaluation through data collection and feedback

Person Specification

Essential:

· Demonstrated ability to hold sensitive conversations in a trauma-informed, empathetic and professional way

· Knowledge of the education or healthcare systems affecting children and young people

· Excellent interpersonal and written communication skills

· High level of organisation and attention to detail, with the ability to manage multiple priorities and maintain accurate records

· Commitment to safeguarding, confidentiality and ethical practice

· Proficiency in using digital systems and confidence in learning new tools (e.g. Better Impact, Asana, Canva)

Desirable:

· Experience working with or supporting children and young people with complex needs, including health, SEND or mental health challenges

· Experience working in a charity, school, hospital or youth work setting

· Understanding of trauma-informed approaches and inclusive practice

· Experience supporting or supervising team members

· Mental Health First Aid

The Principal Economist is based in our Impact and Evidence team and supports our work to improve understanding of youth unemployment in England, so that we can make a positive impact on outcomes for young people.

We are looking for someone with expertise in economic analysis, data analysis, quantitative research methods and project design to lead our growing portfolio of work in these areas.

The role manages and/or supports all aspects of Youth Futures’ economic and data analysis, from design to impact. This will involve working closely with colleagues across the organisation, including our busy Policy, Communications, and External Affairs colleagues.

The Principal Economist will support Youth Futures’ mission as a What Works Centre by:

• Identifying key research questions; exploring youth employment within the wider labour market, the UK economy, and local economies.
• Working with research and analysis partners to ensure projects are delivered to a high standard, on time and to budget; and quality assuring outputs to deliver clear recommendations that will influence practice and policy.
• They will also lead the oversight and development of our Data Dashboard, and they will be responsible for the next phase of work towards an economic model of youth employment.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

At John Moores Student’s Union (JMSU), we’re here to empower students ‘To Belong, Be Heard, and To Thrive’ and this role, you’ll bring that mission to life - shaping how students engage with us through bold, inclusive campaigns, creative content, and memorable events.

 You’ll lead the creation and delivery of engaging content, impactful events, and strategic campaigns that drive student engagement and amplify our work across the organisation.

Working at the heart of our Membership Engagement team, you’ll manage a small but mighty team - including events, marketing, and design staff - to deliver vibrant, inclusive activities and communications that reflect student voices.

From Welcome Week to elections, officer campaigns to digital engagement - this is a varied and rewarding role where your ideas and ability to plan will shape how students connect with us.

We’re Looking for Someone Who:

• Brings creative energy and fresh ideas to marketing and events.
• Is highly organised and confident managing multiple workstreams
• Has experience leading events and marketing projects from concept to completion
• Can lead and motivate a team to deliver brilliant work on time and on brand
• Communicates clearly and adapts to diverse audiences and platforms
• Champions inclusion and student voice in everything they do

This is your chance to combine creativity, strategy, and strong project planning to make a real difference in the student experience.

Sound like you?
Apply now and help students To Belong, Be Heard and To Thrive.

We are seeking a dynamic and strategic Deputy Chief Executive to join our Senior Leadership Team. This pivotal role will work closely with our Chief Executive to ensure our internal governance, planning, and systems are robust and future-ready.

About CAN (Community Action Network):
CAN is a respected local infrastructure charity proudly holding the NAVCA Quality Award. We are a membership-led organisation committed to strengthening Dorset’s voluntary and community sector. Our mission is to serve and champion local charities and community groups, helping to build strong, healthy, diverse, and thriving communities.

We hold two national quality assurance awards and our work is underpinned by NAVCA’s four functions of a Local Infrastructure Charity:

• Leadership and advocacy
• Partnerships and collaboration
• Capacity building
• Volunteering

Key Responsibilities:

• Provide strategic leadership and operational oversight across the organisation.
• Drive performance by setting clear expectations and evaluating outcomes.
• Contribute to the delivery of our strategic plan, Action With Heart, aligning with our vision, mission, and values.
• Act as a key ambassador and representative for CAN, deputising for the Chief Executive as required.
• Collaborate with the Senior Leadership Team to identify and secure new income streams, strengthening our financial sustainability

About You:
You are an experienced leader with a passion for the voluntary and community sector. You bring:

• Proven experience in strategic planning, governance, and performance management.
• Strong financial acumen and a track record of income generation.
• Excellent interpersonal and communication skills.
• A collaborative and values-driven approach to leadership.

Why Join Us?
At CAN, you’ll be part of a dynamic team making a real difference in Dorset. We offer a supportive and flexible working environment, opportunities for professional development, and the chance to shape the future of a vital local charity.

We offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

For an informal discussion, please contact Karen Loftus CEO

Available documents on our website

• Strategic Plan 2025 – 2026
• CAN our values
• Deputy Chief Executive Job description and person specification
• Application form

How to apply

Please download and complete our CAN application form from our website and return it to via email by 5:00pm, Monday 18th August.

It is not our policy to accept CV’s. If you have any problems completing your application, please call or email (details on our website).

Closing date: 18th August 2025 (5pm)
Interviews: On Teams 28th August 2025

Are you a proactive and detail-oriented individual looking to support the smooth running of essential financial operations? We are looking for a Billings Support Administrator to join our team and play a key role in supporting our billing and credit control processes.

Working closely with the Billings & Contracts Officer, you will assist in reviewing systems and identifying areas for improvement, helping us drive efficiency and accuracy in our operations. This is an excellent opportunity for someone who is enthusiastic, engaging, and passionate about delivering high-quality administrative support

This role is not open to sponsorship.

Duties and Responsibilities will include:

Sales Ledger & Billing

• Supporting the process of billing admin including interface with finance systems
• Monthly billing or as required according to CYP contracts
• Allocate received cash to invoices in the Finance system
• Ad Hoc invoicing

Help maintain an accurate billing sheet

• Pursue debts over 30 days
• Send out all copy invoices as and when required
• Proactively resolve issues and queries
• Ensure the month end cut off deadlines are met
• Ensure risk is identified and captured, assessed, adequately mitigated, and
• reported/escalated where appropriate

Education:

• A levels or equivalent

Experience:

• Credit control experience
• Experience of Microsoft Suite applications
• Experience building relationships with key stakeholders

Skills & Knowledge:

• Competence with Excel Spreadsheets
• Competent writing and reporting skills
• Be confident in carrying out reconciliations
• Ability to work as a self-starter but also as part of a team
• Attention to detail
• Persistent and assertive

Personal Qualities:

• Commitment to the vision and values of The Children’s Trust.
• Flexible and ‘can do’ attitude to competing commitments in workload.
• Highly motivated and reliable.
• Ability to cope working in a demanding environment.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Are you an experienced senior manager with a passion for community facilities and strategic leadership? Jubilee Pool is seeking a dynamic Chief Operations Officer to lead our day to day operations, drive business development initiatives, and deliver major funded projects and strategic initiatives.

About Us

Jubilee Pool is a community owned social enterprise operating an iconic 1935 sea water lido. Our stunning coastal facility welcomes thousands of visitors each season to enjoy swimming, wellness activities, and our café with panoramic views across Mount's Bay.

The Role

As COO, you'll provide operational leadership for this unique facility, managing our talented team whilst ensuring compliance with health and safety regulations. You'll work closely with our Directors and Senior Management Team to deliver organisational objectives, restore long term financial sustainability, and lead the development of our new 5 year strategic plan.

Key responsibilities include:

• Operational and financial leadership of the facility
• Leading the development and delivery of major funded projects and strategic initiatives
• Strategic budget management and financial planning across all activities
• Health and safety compliance as designated Responsible Person
• Partnership development with local stakeholders, funders and healthcare providers
• Marketing and communications strategy implementation
• Staff performance management and development
• Grant funding and income generation initiatives
• Board liaison and strategic reporting
• Multi stakeholder project coordination with external partners

We're looking for someone with:

• Minimum 5 years' senior management experience in community facilities, leisure or hospitality
• Accountancy or financial management qualification
• Health and Safety qualification (IOSH, COSHH, or NEBOSH)
• Strong project management capabilities including strategic initiatives
• Experience with Community Benefit Societies, charities, or CICs
• Strong analytical and communication skills
• Strategic thinking combined with hands-on operational capability
• Commitment to charitable objectives and community benefit

Join us in preserving this iconic Cornish landmark whilst delivering exceptional community benefit and leading exciting strategic developments. If you're ready to make a real difference in a unique and rewarding environment, we'd love to hear from you.

Visit the careers page on our website for the full Job Description.

We have an opportunity for a Housing Officer to join our team in Oxfordshire.

You'll manage your own diary with a mix of working from home, office and out with our customers.

This is a full time permanent role with a starting salary of £32,000 - £38,000 depending on your experience. 

Your role

As a Housing Officer you'll be delivering a professional and high-quality mixed tenure service to our customers, using your knowledge and skills to resolve a range of housing management challenges.

This could include anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.

You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and making changes when needed.

You'll balance your caseload with projects, shaping sustainable communities that develop an inclusive environment for our customers.

To be successful in this role you will have:

• The ability to proactively manage a complex caseload 
• Strong communication skills with previous experience of working with customers in a demanding environment.
• Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
• Previous experience, or a knowledge of delivering housing management services
• Experience of using computer systems, for example Microsoft Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

As you will be visiting our customers you will need a full UK driving licence and access to your own transport.

A DBS check will be undertaken for the successful candidate.

Interviews will be taking place week commencing 28th July.

What we can offer you

As a member of the Localities Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

We’re looking for a proactive and organised Clinic Administrator to join our charity to play a vital role in the smooth running of our busy clinic, managing bookings, supporting therapists and volunteers, and helping improve our systems.

Hoxton Health is a long-established charity, based in St Leonards Hospital N1, and offers low-cost and free complementary - acupuncture, osteopathy, massage, reflexology, cranial sacral therapy and foothealth treatments - to older people and those with complex needs. 

We need a Clinic Administrator to join our friendly team who is very organised and not afraid of a spreadsheet, as well as being empathetic and reliable.

Clinic Administrator Job Description
The full Clinic Administrator Job Description is attached for download, please use the attached Application Form to apply 

Here are the key activies 

• Booking System Management 
  You'll be in charge of implementing best practice arrangements for the booking system, setting up appointments efficiently to maximise the system's potential
   
• Developing the system
  You'll be working with the Centre Director to look at how we can improve our monitoring, and booking systems
   
• Volunteer Support
  You'll co-ordinate our team of volunteers who run our reception

• Therapist Support
  You'll support therapists with getting set up, and with their impact reports

We offer 

• A friendly and supportive work environment

• A role with real responsibility in managing the delivery of a much appreciated community service

• Being part of a small, welcoming team of staff, therapists, and volunteers

• 25 days paid leave per year, pro rata

Full Job Description attached, please apply using Application form, also attached

Southwark Law Centre is a charity offering free specialist legal advice and representation to individuals in Southwark and beyond. 

Southwark Law Centre

Job Description

Job Title: Operations Manager

Reports to: Executive Director

Salary: NJC Scale SP SP27-31 £41,580 - £44,480 (starting salary dependent on experience)

Hours: Full-Time – 35 hours per week

Main Objectives

· To oversee the smooth running of the Law Centre

· To ensure we have the right systems in place to support staff to work efficiently.  

· To identify opportunities to use tech to support our mission. 

· To lead on data, supporting us to tell our clients’ stories and to demonstrate the transformative nature of our work.

Key Responsibilities

1. IT Coordination

• Oversee the Law Centre’s IT systems to ensure they are secure, efficient, and meet the organisation's needs.
• Manage and develop the Law Centre's case management system to ensure it supports the effective delivery of services and reporting requirements.
• Liaise with external IT providers to coordinate maintenance, updates, and troubleshooting.
• Identify and implement opportunities for digital transformation and improved operational efficiency.
• Complete the annual Cyber Essentials return, ensuring that the organisation maintains the highest level of data security.
• Ensure the Law Centre makes use of the most appropriate and cost effective equipment, systems and software.
• Providing basic training to staff on systems and tools
• Maintain the asset register.
• Maintain the organisation’s IT plan and update it annually

2. Systems

· Lead on our paperless working processes

· Ensure that our Sharepoint site is set up logically and with the correct permissions in place.

· Develop our Sharepoint site in order that it functions as an intranet for sharing information internally.

· Negotiate and manage our contracts with printing providers

· Maintain regular reviews of the systems we’re using, assessing whether they are fit for purpose or not and whether there are alternative products which represent better value for money.

· Manage the organisation’s telephony.

3.  Data and Reporting

• Maintain a clear overview of the data collected by the organisation.
• Prepare reports from the case management system and other data collection tools to feed into reports and funding bids.
• Develop new reports to feed into our billing and accountancy as well as various audits.
• Review and analyse the organisation’s data to understand trends and to assist with service development.
• Play an integral role in using data to communicate the impact of the organisation.

4. Data Protection

· Overall responsibility for the data protection obligations of the organisation.

· Keeping abreast of changes and updates to Data Protection legislation.

· Delivering regular training to staff on Data Protection.

5. Finance and Billing

· Support the finance manager and practice manager by ensuring all systems are optimised for efficiency.

· Liaising with our payroll provider, responsible for running monthly payroll accurately, including keeping track of new starters and leavers.

· Support casework staff with training and technical solutions to allow them to bill files efficiently.

· When needed, to work with the finance manager and practice manager to coordinate regular payment runs. 

· Attendance at regular meetings of the Finance Sub-Committee.

6. Support to Executive Director

• Member of the senior management team, contributing to strategic planning and organisational development.
• Provide operational insights and recommendations to enhance the Law Centre’s performance and service delivery.
• Coordinate and chair regular meetings of the IT Working Group
• Report regularly to the Trustees on operational issues

7. Regulatory Compliance

• Ensure compliance with all relevant legal and regulatory requirements, including health and safety and data protection (GDPR).
• Participate in and ensure the smooth running of the annual Lexcel audit as well as other regular audits.

8. Professional Development

• To attend regular support and supervision and appraisal meetings.
• To keep up-to-date and to meet identified learning and development needs as appropriate.

9. Teamwork and Service Development

• To attend and contribute to staff meetings

• To attend and actively participate in other meetings as required, and to take an active role in the planning and development of the Law Centre.
• To network and liaise with external agencies as agreed.

10. General

• To uphold and promote the Aims and Principles of the Law Centre
• To be available to work outside normal office hours on occasion as required and notified in advance.
• To undertake any other duties that are compatible with the functions of the post.

Person Specification

Essential

• Excellent IT skills with extensive experience working with Excel and other Microsoft Office products as well as database products.
• A minimum of two years experience in a similar role, or relevant transferrable skills.
• Ability to develop, maintain and report on data and compliance records, including the ability to impart information in an understandable way.
• Excellent verbal and written communication skills
• Highly organised with the ability to set priorities, meet goals and evaluate processes and results.
• Confident, self reliant, capable of taking the initiative and working autonomously.
• Good attention to detail.
• Exceptional problem-solving skills. 

Desirable

• Experience managing and developing case management systems or similar software.
• Demonstrated ability to manage budgets and supplier relationships effectively.
• Experience in supporting legal or advice services organisations.
• Knowledge of the operational challenges facing community-based organisations.

Please visit our website to download an application pack

Closing date for applications: 28 July 2025 at 9am

Interviews will take place on: 6 August 2025 

Dedicated to creating social change through music, AudioActive  provides free open-access sessions, workshops, and opportunities  that empower young people in Sussex to explore their talent, find  their voice, and shape their futures. Whether it’s emerging rappers,  producers, or vocalists, AudioActive nurtures raw potential,  providing young people with the tools to turn passion into purpose.  From grassroots sessions to talent development, AudioActive is  where music meets social impact. We are restless, unafraid, and  excited about what we do. 

The Director of Operations is a delivery-focused leadership position  responsible for ensuring AudioActive runs like clockwork. This  role is perfect for someone who thrives on creating order from  complexity, enjoys the satisfaction of well-oiled systems, and takes  pride in operational excellence. You’ll be the backbone that ensures  everything functions seamlessly, allowing our creative teams to  focus on their transformative work with young people. 

As part of the Senior Management Team (SMT), integrity and  discretion in handling sensitive information will be paramount.  Our ideal candidate thrives in a collaborative environment, ready  to contribute to the growth of our organisation. Enthusiasm, a  positive attitude, and a passion for our mission are qualities we  highly value. If you are a proactive starter-finisher with these  attributes and a commitment to making a difference, we invite you  to join our team.

Responsibilities:

LEADERSHIP

• Contribute to ongoing development of the business and strategic plans
• Lead implementation of operational plans and decisions
• Deputise for CEO when required
• Support learning and development of direct reports
• Develop and maintain key stakeholder relationships
• Identify operational development opportunities for the organisation

OPERATIONAL MANAGEMENT

• Lead organisational governance and operational functions
• Develop and maintain operational systems and solutions
• Responsibility for building and asset management
• Ensure compliance with statutory requirements
• Oversee GDPR, insurance, and health and safety protocols
• Implement and maintain quality management systems
• Oversee IT infrastructure and digital systems
• Manage the Trustee Meeting organisation, document generation, trustee communication and administration
• Explore ways to make operations and facilities more environmentally sustainable as Environment Lead
• Ensure environmental considerations are factored into organisational decision making. 

SYSTEMS EXCELLENCE & PROCESS MANAGEMENT

• Design, implement and continuously refine operational workflows and procedures
• Establish and maintain comprehensive process documentation and standard operating procedures
• Conduct regular systems audits to identify inefficiencies and implement improvements
• Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
• Develop fail-safe procedures and contingency planning across all operational areas

HUMAN RESOURCES

• Design, implement and continuously refine operational workflows and procedures
• Establish and maintain comprehensive process documentation and standard operating procedures
• Conduct regular systems audits to identify inefficiencies and implement improvements
• Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
• Develop fail-safe procedures and contingency planning across all operational areas

See attachment for further responsibilities 

Join Affinity Trust as Director of Quality Improvement and Compliance

• Location: Hybrid with frequent travel to our Head Office for Executive Meetings, and national travel to our support locations.
• Head Office: Thame, Oxfordshire
• Salary: £100,000 per annum
• Car Allowance: £6,200
• Governance: You will be the Nominated Individual and Caldicott Guardian

With the right support, anything is possible

We are looking for a collaborative and visible leader—ideally from within social care or a closely related sector—who has significant experience leading a Quality or Operations function across a large and diverse set of services. 

Through your engagement with regulators, networks, and professional bodies, you will bring external insight into the organisation and help us stay at the forefront of best practice in quality and compliance.

About us

We are Affinity Trust, a national charity with over 30 years' experience supporting children, young people, and adults with learning disabilities, autism, and other needs. 

With nearly 2,500 colleagues and services across England and Scotland, we are values-led, financially strong, and driven by a single purpose: supporting people to live their life, their way.

Why this role matters

This is a pivotal, high-impact role. As Director of Quality Improvement & Compliance, you will play a central part in shaping how we continuously raise the standard of support across Affinity Trust. 

You will lead our approach to quality, improvement and co-production — ensuring we have the systems, insights, and culture needed to deliver consistently excellent, person-centred support.

You will influence practice across our services by working in close partnership with operational leaders, providing the challenge, guidance, and support needed to embed sustainable improvements. 

You’ll also champion innovation—harnessing the potential of digital tools and outcomes measurement to improve how we understand, assess, and enhance the lives of the people we support.

Above all, your work will be vital in helping us live out our core belief: that with the right support, anything is possible. This role is key to Achieving More Together.

What you’ll bring

We're looking for:

• A proven, senior leader from social care or a similar regulated sector.
• Deep understanding of quality, compliance, and safeguarding in complex service environments.
• Strategic acumen paired with empathy, collaboration, and a values-driven approach.
• Passion for co-production, data-informed improvement, and empowering people to thrive.
• Experience engaging with regulators (CQC/Care Inspectorate), driving innovation, and leading high-performing teams.

 Benefits

• £100,000 salary + £6,200 car allowance
• 30 days annual leave + bank holidays
• Private healthcare, enhanced pension, life insurance, and Blue Light discounts
• Hybrid flexibility, national influence, and deep local impact

Ready to be part of something extraordinary?

Apply by: 27 July 2025
Interviews: 28 August 2025

For more information, please refer to the candidate pack attached to this advert. 

Job Title - Administrative Assistant (Advice and Information)

Contract - Permanent

Hours - 14 hours per week, work pattern can be discussed, to include Thurs/Fri (Fri morning specifically)

Salary - £10,082.80 (£25,207 FTE)

Location - Coram Campus, London (hybrid possible)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families, and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

We are the UK's leading membership organisation for professionals dedicated to improving outcomes for children and young people in care. Our corporate members in England, Wales, Scotland, and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

We support and empower professionals to do the best for children and families who come into contact with adoption, fostering and kinship care.

About the role

The Administrative Assistant (Advice and Information) role provides important administrative support to our small, friendly Advice and Information Team. The role will focus on providing administrative support to the following two parts of the wider team:  

- The Outbound Permanence service. This provides specialist advice by email, supported by legal research, country-specific written guidance, and individual consultations where necessary, to local authority social workers and lawyers considering the placement of children in care proceedings with relatives and friends overseas on all legal orders. The service also delivers regular training and events.

- CoramBAAF members’ Advice Line. This covers all aspect of adoption, fostering, kinship and related areas in the UK. It is busy and popular with professionals, primarily social workers, who use the service. It offers telephone and email advice, prioritising speed, and quality of service.

Working hours can be discussed, but to include Thurs/Fri (Friday morning specifically)

To apply for this role, please click on the 'apply now' button below to complete the application. Please note we do not take cv’s so please reference how you will meet the JD & PS in the reasons for applying section.

Closing Date: 23.59pm 10th August 2025

Interview Date: 19th August 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

We will be building our brand, diversifying our income streams and increasing our donors and giving profile. You will manage a small fundraising team and play an important role on our senior management team. You will be experienced in winning large trust and foundation and statutory sector grants, as well as having knowledge around diversifying funds in a not-for-profit context.

Main Responsibilities:

• Building our brand, diversifying income streams, and increasing our donor profile.
• Managing a small fundraising team and playing a key role on our senior management team.
• Developing and delivering fundraising strategies based on our Strategic Plan.
• Overseeing our funding portfolio and supporting the development of individual donors.
• Sourcing and applying for funds to meet strategic priorities.
• Networking with other agencies and stakeholders to promote our work.

HEAD OF FINANCE – Learning Disabilities Sector 

Hybrid and Home working.

Must live within a reasonable commutable distance to our Head Office in Shrewsbury 

Full-time post 

Salary circa £55,000 plus pension and generous annual leave benefit 

Bethphage is a charitable business, operating across the West Midlands providing support to people with disabilities and those who experience mental health problems 

Bethphage has recently celebrated its thirtieth Birthday. Since establishment in 1994, Bethphage has grown from strength to strength, diversified and continues to grow. We operate as a commercial business, we are driven by our mission and live by our values, with the people we support at the heart of what we do. We have held the Investors in People Gold for twelve years. 

Our person-centred approach also enables us to work strategically with commissioners to develop bespoke provision which achieves the desired outcome for people. 

As a not-for-profit business, we reinvest our surpluses wisely and in addition to purchasing several homes for the people we support, our head office, we have recently purchased a farm with twelve acres in South Shropshire to develop our farm-based day opportunities, whilst providing longer term development opportunities over the next five to ten years. 

The current incumbent has decided to retire (early) and has successfully made the job his own over the last five-years. Therefore, we are reluctantly seeking a replacement to join our executive management team. 

The successful candidate will lead on all fiscal and IT issues and be accountable for these functions across Bethphage. This role will demand a strong commercial financial acumen, as these are difficult times for our sector.  We are operating in an environment of disappointing settlements from commissioners and proposed changes in legislation which will complicate the supply of staff.  Fortunately, the organisation has been well and prudently managed so has strong foundations. 

The key purpose of the role is to provide professional leadership to Bethphage's fiscal agenda, ensuring their efficacy and fit with the organisation's values, ethos, culture and strategy. With strategic responsibility for finance and IT you will ensure that the organisation has highly effective well-implemented operational strategies, which align to Bethphage's core business, and deliver positive outcomes. 

A full job description and recruitment brochure will be emailed to all interested candidates.

Core Duties 

1. You will play a key part in ensuring we achieve our mission to be an excellent provider of services to people with disabilities.    

2. Maintain and develop robust financial systems that ensure the utmost standards of governance and financial compliance, delivering a clean audit annually. 

3. Manage the annual budgeting, forecasting, planning and treasury process ensuring the organisation remains of a sustainable footing.  

4. Support senior teams to create growth strategies and plans   

5. Develop and maintain strong relationships with key stakeholders, especially those within commissioning roles within Local Authorities.  

6. Advise the CEO and Executive Management Team on all matters relating to financial performance  

7. Lead, motivate and manage the finance team   

8. To contribute to the management of all contracts and contract reviews.  

9. Finance lead for all new tenders and bids.  

10. To lead and manage Insurance negotiation and all claims activity  

11. Responsible for the management of the external IT contract and organisational lead of information technology.  

12. Prepare annual accounts and manage the audit process, ensuring governance, the highest standards of best practice, and compliance.  

13. Control all financial and accountancy matters including month end reports, management accounts, cash flow management, statutory accounts, compliance, presentation of management information and KPIs   

14. Support the business through change and growth periods, coordinating corporate finance, debt, taxation, equity, acquisitions, and VAT registration.   

15. To manage and coordinate the fiscal relationships between the holding company and subsidiaries.  

Interested parties must complete an application form and the deadline for submissions is the close of business on 8TH August 2025

Interviews will be held 8th & 19th August 2025

A full job description and recruitment brochure will be emailed to all interested candidates.

 *Some of our roles require males, females, race and age specific employees only. Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010