Systems change officer jobs in west london, greater london

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development. This relates to staff, volunteers, trustees and agency and contractors.

This role involves a high level of operational delivery, administration and multitasking so the job holder needs to be confident in being able to organise and prioritise their time and work efficiently, effectively and independently in order to be able to respond to a variety of requests and demands.

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Maintain efficient administration systems that facilitate the smooth operation of the training function with the wider Organisational Development Team.
• Serve as the first point of contact for all enquiries directed to the Learning & Development Team, providing information and assistance as needed
• Oversee the management of the team inbox, ensuring timely and accurate responses to enquiries while taking ownership of all queries
• Process and oversee internal training bookings using Select HR (our HR System)
• Handle applications for external training, including organising payment and liaising with external trainers as necessary
• Manage all administrative tasks related to in-house training sessions, including generating delegate lists, preparing materials for trainers, and booking rooms, equipment, and catering as required
• Produce and distribute certificates for programme participants upon completion.
• Process invoices from external facilitators, including managing costings for other departments
• Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CET and Therapy teams
• Update schedules with changes/additions as they arise and inform training representatives and departments
• Planning and organising ‘ad hoc’ training sessions as and when required
• Prepare monthly induction programme including training memos, induction folders, session materials, catering requests & induction evaluations.
• Deliver brief Training session to new starters and help with tours where necessary
• Deliver appraisee training via teams
• Prepare for training sessions, including sending reminders, organising session materials, catering, room and equipment set up
• Create monthly training and PDR reports and chasing compliance where necessary working with line managers.
• Produce ‘due dates’ and other relevant training reports for managers as requested
• Deliver all training related activities for new starters.

Interview Date: To be confirmed.

Terms and Conditions

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

In this role, you’ll lead major clinical research programmes, including a strategic clinical trial funding scheme, build strong partnerships across the research community, and oversee the UK Blood Cancer Research Network. You’ll help shape funding opportunities, ensure robust programme governance, and champion meaningful involvement of people affected by blood cancer to drive impactful, patient-centred research.

We’re looking for someone with experience delivering research funding programmes, strong knowledge of UK clinical research, and excellent communication and relationship-building skills. You’ll be confident managing multiple projects, using data and technology, and working with diverse stakeholders. A relevant science background and ability to improve systems and processes will help you thrive.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

Please note, we may close this ad early at our discretion.

Are you a passionate leader with a commitment to animal welfare? Join Greyhound Trust as our Head of Operations - where you will shape the future of homing services and champion the wellbeing of retired racing greyhounds across the UK.

About Us

At Greyhound Trust, we believe every retired racing greyhound deserves a loving home and a life filled with kindness and compassion. Our national network of homing centres and Branches—powered by dedicated staff and volunteers—supports over a thousand greyhounds each year in their journey from track to home.   You will help take us back to our pre covid numbers of several thousand greyhounds being homed by Greyhound Trust each year.

The Role

Reporting directly to the Chief Executive and sitting as part of the Senior Management Team, you'll be responsible for developing and delivering our national Homing and Welfare Strategy, while leading the transformation of our homing network to home more greyhounds and develop its impact. 

This is a rare opportunity to lead strategic change in animal welfare at both a national and grassroots level, whilst being operational and handws on in a sector that you love.

What You Will Do

• Lead national strategy for homing and greyhound care

• Oversee operations at our homing centres, including the flagship National Greyhound Centre

• Identify high impact changes to increase reach and home more greyhounds, and lead the relevant operational change across the homing network

• Develop new welfare and outreach initiatives

• Manage a high performing team of operational Managers, focused on greyhound outcomes, supporting and developing our valued volunteers and championing the breed

• Lead welfare governance, policy, and budget management

About You

We’re looking for a confident, collaborative and visionary leader who can balance strategic thinking with practical delivery. You will bring:

✅ Senior experience in animal welfare;  if not, you will need to evidnece your ability to be successful with a steep learning curve

✅ Strong operational and budget oversight skills

✅ Ability to analsyse data and trends, and model new ways of working to address identified needs

✅ A track record of driving service improvement and innovation

✅ Excellent communication and people management skills

✅ Experience working with volunteers and multi-site teams

✅ Confidence in navigating complex welfare and behavioural decisions

✅ A passion for animal welfare and a values-led approach

Experience in policy, outreach / project development and regulatory governance is a plus.

Why Join Us?

• Be part of a respected national charity with a mission led culture

• Shape the future of homing practices and volunteer engagement across the UK

• Work alongside a passionate team, who are dedicated to Greyhound Trust and Greyhound Welfare

How to Apply

If you are ready to lead national transformation in greyhound welfare, we wouldlove to hear from you.

Apply by submitting your CV AND a covering letter, outlining your suitability for the role and why you would be a great fit for Charity and its existing committed team.
 

The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You’ll oversee the organisation’s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You’ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back’s youth-led mission.

RESPONSIBILITIES

The Senior Fundraising and Grants Manager is accountable for:

Fundraising Strategy & Planning

• Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations.

• Set annual income targets, track progress against goals, and report performance to senior leadership and trustees.

• Identify new income opportunities to support Bite Back’s strategic growth and impact.

• Develop and maintain a 12–24 month grant pipeline to forecast income and manage funding cycles.

• Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back’s ethical standards.

Grants from Trusts and Foundations

• Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal.

• Research, identify and prioritise funding opportunities aligned with Bite Back’s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values.

• Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads.

• Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements.

• Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs.

• Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices.

• Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding.

• Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce).

Donor Stewardship and Relationship Management

• Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship.

• Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding.

• Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders.

• Represent Bite Back at relevant events, funder briefings, and networking opportunities.

• Promote a culture of fundraising awareness and collaboration across the organisation.

Fundraising Development

• Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool).

• Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back’s values

• Develop systems, messaging, and supporter journeys that reflect Bite Back’s youth-led identity.

• Explore opportunities for revenue from the public sector.

• Test new public fundraising channels and evaluate their return on investment to inform future strategy.

Other

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work.

• Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives.

• Stay informed about trends in the fundraising and grant-making sectors and share learning across the team.

SKILLS AND EXPERIENCE 

We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!

The ideal candidate would have the following:

Essential

• Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector.

• Track record of developing and managing a grant pipeline and meeting income targets.

• Excellent written communication skills with experience producing high-quality funding applications and impact reports.

• Strong organisational and project management skills with the ability to meet multiple deadlines.

• Understanding of budgeting and financial management for grant-funded projects.

• Strong relationship-building and stakeholder engagement skills.

• Experience using CRM systems for tracking income and reporting (ideally Salesforce).

• Knowledge of fundraising regulations, GDPR, and ethical standards.

• Commitment to Bite Back’s youth-led, systems-change mission.

Desirable

• Experience of developing public fundraising initiatives (individual giving, digital, community).

• Familiarity with youth-led or campaigning charities.

• Experience managing cross-team collaboration on proposals and reports.

• Understanding of impact measurement and evaluation in fundraising contexts.

• Confidence presenting to funders or representing the organisation externally.

 
Job Description

Job Title:Catchment Partnership Programme Manager

Salary: £42,546 - £48,846 (Manager Band B, Manager Band C,)

Contract length: Permanent, Full time.   

Location:Hybrid, flexible, based at Thames21 office in Guildhall and/ or Bromley by Bow

Responsible to: Head of Improving Rivers

Responsible for: Catchment Partnership Officers and Roding Rises Project Manager

About Thames21

Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them. 

Diversity at Thames21

Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.

Purpose of the job

Thames21 is seeking an energetic, experienced and committed person to lead our team of Catchment Partnership hosts. This role will involve overseeing the development of our portfolio of 10 hosted and co-hosted Catchment Partnerships across a diverse landscape of urban and rural river catchments spanning London and the wider Thames Basin.

Each partnership is unique, and we pride ourselves in developing each according to the local partners’ vision and as is appropriate for the character of the area and river. Our primary aim is to deliver the Catchment Based Approach and tangible on-the-ground improvements that achieve clean, healthy rivers which deliver social benefits for our communities.

The successful candidate will have operational experience at catchment level as well as management experience. The candidate will take a strategic overview of all catchment partnerships and guide our team of Catchment Partnership hosts and officers, enabling the enhanced delivery of the four priority themes: –

Stakeholder and community engagement as part of active, delivery focused partnerships.
Project identification and development to support delivery of catchment plans, sub-catchment plans and Thames21’s 5-year plan.
Successful fundraising for delivery of river catchment improvement projects.
Knowledge sharing, to bring people together in a way of working that is inclusive, collaborative, cross boundary and catchment wide.

Finally, the role will take a lead in ensuring the Thames21 Catchment Officer/host role is resiliently funded by working closely with partner organisations to increase investment in catchment partnerships to deliver healthy rivers and catchments.

Key responsibilities

· Work with Thames21’s Catchment Partnership Officers/hosts to develop their Catchment Partnership networks and ensure each is delivering against clear catchment and sub catchment action plans.

· Lead on the administration and reporting of Catchment Partnerships programme and line management of the Catchment Partnership team.

· Oversee the management of the Catchment Partnership Team budget, working proactively to identify and fill any funding shortfalls.

· In partnership with the Head of Improving Rivers and Catchment Partnerships Officers, develop each catchment partnerships value to partner organisations with a view to them investing in the catchment partnership host role.

· Support Thames21’s strategic work with external stakeholders through working alongside the Chief Executive Officer to administer the River Partnerships in London (RiPL) group.

· Work closely with Environment Agency catchment coordinators to develop multi-year strategic approaches to delivering national Water Environment Improvement objectives and National Success Measures for Catchment Partnerships.

· Help Catchment Partnership Officers identify, develop and raise funding for river catchment improvement projects, taking a leading role in strategic technical funding bids and working closely with the Heads of Improving Rivers and Fundraising team.

· Contribute to the strategic direction of Thames21 Improving Rivers Team and long-term. sustainability of the organisation.

· Arrange, host and coordinate Catchment Partnership Meetings including production of agendas, minutes and actions.

· Oversee the delivery of strategic projects.

This job description cannot cover every issue or task that may arise within the post at various times and the post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and those in this document.

This role has been reopened and the closing date role has now been extended to 5pm Friday 2nd January 2026

Interviews are expected to take place on the weeks of 12th and 19th January 2026, but this is subject to change. 

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

Advert

Job Title - Senior Communications and Marketing Officer

Contract - Permanent, Full Time

Hours - 35 hours per week

Salary - £35,000 per annum

Location - Coram Campus, London WC1N 1AZ (with flexibility for hybrid working)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK's leading membership organisation for professionals dedicated to improving outcomes for children and young people in care. Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 650+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work. Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

The Senior Communications and Marketing Officer works across the varied functions and services of CoramBAAF including policy and practice, membership, publications, and training and events. The postholder will be involved in developing, delivering and monitoring communications tools and channels, building networks, and increasing engagement with CoramBAAF members, the children’s services sector and the wider general public.

This role will suit an enthusiastic and experienced communications and marketing professional with a passion for engaging audiences across multiple channels and experience of planning and delivering marketing activity and collateral, brand development, corporate publications, audio-visual content, targeted campaigns and digital media.

The Senior Communications and Marketing Officer is responsible for devising and delivering a programme of regular membership and customer communications using a range of tools and platforms to achieve this and to monitor effectiveness. They will plan and implement the production of high-quality marketing materials, communication tools and content (written, audio and visual) that raise awareness, drive engagement and generate take up of CoramBAAF’s member benefits and services. The postholder will maintain and develop brand assets to ensure all communications remain effective and consistent.

The role is ideal for someone who wants to build on their existing knowledge, skills and experience in a small, friendly and busy organisation. Please see the job description and person specification for full details.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 5th January 2026 at 23:59

Interview Date: Week commencing 19th January 2026

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Location: Ware, Hertfordshire, SG12 8LX: on site or hybrid; remote working will also be considered.
Team: Marketing & Communications Team
Reports To: Head of Marketing & Communications

Salary: £26,523 per annum
Employment Type: Full-Time

All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.
 

Role Overview

The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college.  The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose.

Key Responsibilities

Fundraising & Stewardship Writing

• Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.)
• Write impact reports and stewardship letters that convey gratitude and demonstrate impact.
• Create case statements, proposals, and presentations for major donor and foundation audiences.
• Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed.

Storytelling & Content Development

• Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories.
• Adapt organizational content for various donor segments, ensuring a consistent voice and message.
• Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required.

Editing & Quality Control

• Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines.
• Maintain a consistent, donor-focused tone across all written materials.

Collaboration & Strategy

• Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals.
• Collaborate with other teams across the college including the Academic, Training and Finance Teams.
• Contribute to the development of content calendars and communication strategies.
• Track and analyse response rates and engagement to inform future copy.

· Fully participate in All Nations community activities when possible.

Qualifications

Required:

• Bachelor’s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience.
• 3+ years’ professional writing experience, preferably in donor relations and fundraising communications.
• Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences.
• Strong interviewing, research, and storytelling skills.
• Excellent editing and proofreading abilities with strong attention to detail.
• Familiarity with donor stewardship best practices and fundraising language.
• Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning.
• Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally.
• Ability to work collaboratively within a multicultural team and wider organisational departments.
• Experience with CRM or donor database systems.

Preferred:

• Knowledge of direct response fundraising principles.
• Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI.
• Experience of working with Canva and other document editing software which pair visuals with text.
• A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College.

Core Competencies

• Mission Alignment: Deep commitment to the organization’s mission and values.
• Empathy: Ability to write from the donor’s perspective, honouring their role in making impact possible.
• Creativity: Innovative in approach while respecting brand and voice consistency.
• Collaboration: Works well across teams and responds constructively to feedback.
• Deadline-Driven: Manages multiple projects efficiently while maintaining high quality.

Other Information

· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.

· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).

· Located at Easneye, Ware, Hertfordshire, UK: this role can be on-site or hybrid; remote working will also be considered.

· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events

· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.

· Applicants must have the right to work in the UK

Benefits

§  Salary of £26,523 per annum
 

§  Employer pension contributions of 8%.  A salary sacrifice scheme option is also available.

§  Life Assurance of three times salary 
 

§  Employee Assistance Programme

§  30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.

Free, freshly prepared lunch at the College on your working days on site.
 

We are looking for a proactive and people-focused fundraiser to join our ambitious team as Community Fundraising and Partnerships Officer. This is a pivotal role where you will:

• Grow community income and build meaningful partnerships with local companies, schools, individual supporters and groups.
• Shape and deliver inspiring fundraising initiatives that engage the community and raise vital funds.
• Be the key link between Dash and our supporters, ensuring every donor, volunteer, and partner feels valued and connected to our mission.

This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships given our location near major companies and active community groups. You will work closely with our CEO and Trusts & Foundations Lead and play a central role in securing the resources needed to continue our life-changing work.

4-5 days per week (flexible), hybrid location (home-based with regular travel to Maidenhead, Slough, and
Windsor, so ideally based within 1 hour of the area)
Term: Permanent or we will consider contract

This role is perfect for someone who wants to use their fundraising expertise to make a real and lasting difference to families in crisis.

Job Purpose:  

To support the delivery of WIPs housing programme for unsentenced women, providing trauma-informed specialist support to women in HMP Bronzefield, and going through court processes, with a focus on improving housing outcomes for women affected by the criminal justice system.

Key Responsibility Areas

1. To deliver an effective housing intervention for women impacted by the criminal justice system.
2. To develop effective relationships with key stakeholders, such as housing departments, court-based and prison teams, to ensure a collaborative approach to women’s accommodation needs.
3. To provide expert advice and support to colleagues, including upskilling through information and training sessions, and supporting system change activities.

For the full list of responsibilities, please download the recruitment pack.

Terms & Conditions:

Start date: 2nd February 2026

Salary:£30,640 per annum (including £3,990 London weighting)

Location: Primarily based in HMP Bronzefield with some travel to South London.

Working hours: 35 hours per week

Contract: Permanent

Reporting to:   Communications & Marketing Manager

Contract: Permanent; Full time 37.5 hours per week Monday to Friday. Some evening or weekend working will be required as part of this role. 

Location: Hybrid. Home working with minimum of 40% of contracted hours at our office in Welwyn Garden City. Candidates must be based in the UK and within reasonable commuting distance to our office in Welwyn Garden City, Hertfordshire.

Job purpose

The Communications & Marketing Officer is a key role within our busy Communications Team. They will support the wider Willow team in delivering on plans to raise the charity’s profile and increase supporter engagement. The Communications Team supports the communications needs of all teams across the organisation.

Principal responsibilities and duties

• Contribute to, and help to evolve, Willow’s communications activity, including emails, website, marketing and social media
• Work with the Willow teams to plan and deliver a regular calendar of content, ensuring the communication and marketing needs of colleagues across the organisation are met
• Manage the promotion of fundraising campaigns and events
• Engage with press, supporters, beneficiaries, partners, volunteers and medical professionals to help establish Willow as a national brand
• Gather and create engaging content, including case studies, images and videos, to be used to raise awareness of Willow’s work locally and nationally
• Develop and manage working relationships with creative agencies, printers and freelancers to deliver high quality communications, on time and within budget
• Use analytics tools to report back on performance and identify learnings and opportunities
• Attend Willow and third-party events, providing communications support including social media posting, videography, photography and media management
• Work with the managers of Willow’s shops to deliver a program of communications projects and activities to engage new donors and customers
• Work with Communications Team colleagues to plan and deliver activity to support the Digital Comms Strategy, Ambassador & Influencer Strategy, Growth plan and key themes and projects
• Be an active member of the team and charity as a whole and undertake training and skills development and keep up to date with the changing requirements of the role and the external environment
• Undertake other duties that may be required as part of the role

Person Specification 

• Experience of working in a busy marketing/PR/communications team, ideally in a charity environment
• A responsive, confident self-starter who is enthusiastic and highly motivated
• Excellent planning, time-management and organisational skills with ability to stick to timetables for delivery of work and meet deadlines under pressure
• Able to express ideas clearly, both verbally and in writing, with an ability to adjust tone and content appropriately for different target audiences
• Strong copywriting and editing skills with the ability to turn complex information into compelling stories and content
• Ability to think creatively, offering new ideas, concepts and solutions
• Experience of developing multi-channel communications plans and taking a communications campaign forward through different digital and offline channels
• Design skills, particularly in creating and/or overseeing the design of visually appealing digital and non-digital content which adheres to brand guidelines
• Experience of using analytics and other tools to report on performance of campaigns
• Experience of media relations and evaluating media coverage and PR
• Experience of using social media as a professional communications tool
• Experience of producing and editing photo and video content
• Experience of using software including Microsoft, Canva or other design tools, Google Ads, analytics tools, email marketing platforms, website CMS systems (we use Wordpress) and charity databases (we use Raiser’s Edge)
• Organised and able to keep good records for data protection, confidentiality and financial purposes
• Knowledge of the digital charity landscape, including best practice for social media, web content creation and engagement strategies

Other

• Full driving licence required as regular travel across the county will be part of the role, in particular to our retail stores and events. Some national travel may be necessary on occasion.

General

We offer the following competitive benefits package:

• 25 days annual leave plus bank holidays
• Hybrid working arrangements
• Life Assurance and Group Pension Fund
• Season ticket loan
• Cycle to work scheme
• Flexible Working policy
• Employee assistance programme

Switchback is built on the transformational power of trusted relationships – and that applies to our supporters and partners too. As we get ready to launch our next strategic plan, we’re looking for a new Head of Development to help us grow an even stronger supporter base across the full fundraising landscape, ranging from philanthropy to corporate partnerships, to trusts and foundations.

We are an ambitious team who want to make a huge difference, both to the lives of the young men we support and to society through transforming the justice system.

As Head of Development and a member of the Leadership Team, you will play a key role in shaping and leading a new and ambitious Development Strategy to secure the resources we need to grow our frontline and influencing impact. You’ll lead on supporting and galvanizing our small but mighty Development Team to grow their skills and Switchback’s income. You’ll oversee our development systems and processes, maintaining our trajectory of growth to ensure we remain sustainable in future years. And you’ll understand how to interpret and use our robust data and compelling Trainee journeys to make a compelling case for support to the full range of existing and potential supporters.

We’ve grown our income from £1m in 2022 to £1.5m in 2025 and know that further growth requires a clear development strategy which engages supporters in our vision for transforming more lives through better resettlement policy and practice.

This is an exciting role for a first-time leader - you will be fully supported by an experienced CEO and a collaborative Leadership Team, with a focus on your professional development. You’ll be joining at an exciting time of growth and building on a strong fundraising track record.
Our ambitious new strategic plan aims to support more Londoners than ever by 2030 and build the evidence for transforming national resettlement policy, with a staff team of 30 dedicated individuals aiming to push forward that vision. We are a hands-on, collaborative team, so you’ll need to enjoy getting stuck in with everything from bid writing to pitching to building our pipeline of prospective supporters.

We are seeking someone with a strong track record in building long-term funding relationships, who can apply that skill across the whole fundraising landscape, including with both institutions (corporates, trusts and foundations, and statutory grants) and individuals (high net worth philanthropists and individual regular donors).

You’ll be a confident bid writer who can guide your team in producing high quality applications and funder reports. You’ll be happy to absorb and build on Switchback’s style and continuously promote our gold standard of stewardship, which bolsters Switchback’s funder base.

Joining Switchback means you will also work closely with all members of our dedicated team, giving you a unique perspective that will support your work in demonstrating to funders how and why their support matters, and how supporting Switchback will help them meet their own charitable aims.

If you are an experienced, successful and creative fundraiser with a track record in building long-term relationships and who shares our values and vision, we would love to hear from you.